Configuring Synchronization Of Dnd And Cewd By Using The Configuration File; Configuring Broadsoft Acd Support - Cisco 521SG - Unified IP Phone VoIP Administration Manual

Customizing Standard Features
Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series)
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Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide
Under Call Feature Settings in the Device Feature Sync field, choose yes to
enable DND/CFWD.
Under SIP, enable the relevant event package (Talk Package, Hold Package, and
Conference Package).
Click Submit All Changes.
Configuring Synchronization of DND and CEWD by Using the
Configuration File
You can also configure broadsoft DND and CFWD on a per line basis by modifying
your configuration. For example, to configure this feature on line 1, add the
following line to the configuration file:
<Device_Feature_Sync_1_ ua="na">Yes</Device_Feature_Sync_1_>

Configuring Broadsoft ACD Support

To support basic Broadsoft Automatic Call Distribution (ACD), enable the relevant
Broadsoft ACD option. This option is available for each extension under Call
Feature Settings.
The supported values for this option are Yes and No (default).
If you set Broadsoft ACD to Yes, the phone sends a Subscribe message
according to the Broadsoft specification.
If you set Broadsoft ACD to No, the phone may still send out a Subscribe
message because another feature is using ACD, but the phone ignores any Notify
message from the Broadsoft server related to ACD.
Limitations:
• Cisco SPA301 or Cisco SPA501G—ACD is not supported. The ACD Login
and Status keys are not visible.
• Cisco SPA509—Lines 9–12 cannot be used as ACD Agents since the Lines
cannot be selected for Login/Logout and Agent status.
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