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Cisco 509G User Manual

Cisco small business pro spa 500 series ip phones
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11
Understanding Your Phone's Lines and Buttons
38
Transferring Calls
55
Setting/Changing Phone Password
55
Accessing Voicemail
See also: Administration Manual
Table of Contents
USER GUIDE
Cisco Small Business Pro
SPA 500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G

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Table of Contents
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  Also See for Cisco 509G

Cisco SPA 525G2 Administration Manual
Cisco SPA 525G2 Administration Manual 311 pages
Cisco SPA 501G Administration Manual
Cisco SPA 501G Administration Manual 298 pages
Cisco 501G Administration Manual
Cisco 501G Administration Manual 276 pages

  Related Manuals for Cisco 509G

  Summary of Contents for Cisco 509G

  • Page 1 USER GUIDE Cisco Small Business Pro SPA 500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509G...
  • Page 2 Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation,...

  • Page 3: Table Of Contents

    Connecting a PC to Your Phone (Optional) Connecting Wired and Wireless Headsets (Optional) Verifying Phone Startup Upgrading Your Phone’s Firmware Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Phone Components Softkey Buttons Using Keypad Shortcuts Reversing the Handset Retention Tab...
  • Page 4 Viewing and Returning Missed Calls Turning the Missed Calls Shortcut On and Off Forwarding Calls Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Using the Speakerphone Using the Headset with Your IP Phone Switching Between the Handset/Headset/Speakerphone During a Call...
  • Page 5 Enabling Dial Assistance Creating Speed Dials Using Speed Dials Using the Paging Feature Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Activating Do Not Disturb Deactivating Do Not Disturb Conferencing a Held Call with an Active Call...
  • Page 6 Creating Speed Dials Accepting Text Messages Adjusting Audio Volume Changing the LCD Contrast Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Paging a Group of Phones Configuring Auto Answer Changing the LCD Screen Contrast Changing the Screen Backlight Settings...
  • Page 7 Configuring the Phone Screen Saver Chapter 6: Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Configuring the Cisco SPA 500S Using the Cisco SPA 500S Monitoring the Cisco SPA 500S...

  • Page 8: Chapter 1: Getting Started

    This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. The Cisco Small Business Pro IP Phone features vary, depending on the type of call NOTE control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system.
  • Page 9 This table describes the contents of each chapter in this document. Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Appendix A Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Title Getting Started Installing Your Phone Using Basic Phone Functions Using Advanced Phone Features...

  • Page 10: Overview Of The Cisco Small Business Pro Ip Phones

    Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source.

  • Page 11: Understanding Your Phone's Lines And Buttons

    Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the Business Pro IP Phones” section on page Numbered objects in the photo are explained in the following table.
  • Page 12 Getting Started Understanding Your Phone’s Lines and Buttons Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Phone Feature Description LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA 501G.)

  • Page 13: Softkey Buttons

    Contact your phone administrator for more information. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Phone Feature Description...
  • Page 14 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Function Move left or right through an entry without deleting characters. Activates screen saver mode. Add an entry. Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.)

  • Page 15: Using Keypad Shortcuts

    For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial 9. The IP address is displayed on the Network screen. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Function Allows you to answer a call ringing on another extension by entering the extension number.

  • Page 16: Cisco Spa 500S Attendant Console

    Getting Started Cisco SPA 500S Attendant Console Menus and options vary depending on phone model. NOTE Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 17: Caring For Your Phone

    (not shown). It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. For more information on the Cisco SPA 500S, see Console.”...

  • Page 18: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • • • • • • • • • • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 19: Before You Begin

    CAUTION: Do not plug a telephone line cord into the port marked “AUX.” CAUTION Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 20: Connecting The Handset

    Slide the bottom tabs into the lower slots on the phone body and lightly press STEP 2 down on the stand. It should easily slide into the upper stand slots. Do not force. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 21: Mounting The Phone To The Wall (Optional)

    Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
  • Page 22 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
  • Page 23 Installing Your Phone Mounting the Phone to the Wall (Optional) (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)
  • Page 24 Installing Your Phone Mounting the Phone to the Wall (Optional) Plug in the Ethernet and power cables. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 25: Reversing The Handset Retention Tab

    Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 26: Connecting The Power

    If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 27: Connecting Your Phone To The Network

    During the Setup Wizard process, connect the Ethernet network cable of the STEP 2 WBP54G to the back of the IP phone base station into the slot marked “SW.” See Connect the power cable of the WBP54G to the power port on the IP phone base.

  • Page 28: Connecting A Pc To Your Phone (Optional)

    Wireless—Connect the headset’s telephone cord into the telephone port on the back of the IP Phone. Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:...

  • Page 29: Verifying Phone Startup

    On models with no screen, such as the Cisco SPA 501G, the lines should glow green and you should hear a dial tone when picking up the handset or pressing the speakerphone button. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 30: Upgrading Your Phone's Firmware

    To upgrade your phone’s firmware, do one of the following: • • Determining Your Current Firmware Version Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: Press the Setup button. STEP 1 Scroll to Product Info and press select. STEP 2 Scroll to Software Version.

  • Page 31: Download The Firmware

    Get Your Phone’s IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address: Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: Press the Setup button. STEP 1 Scroll to Network and press select.

  • Page 32: Install The Firmware

    Do not disconnect your phone’s power until the upgrade is complete (the lights on NOTE your phone are no longer blinking). Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 33: Chapter 3: Using Basic Phone Functions

    • • • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Using Phone Hardware and Accessories, page 27 Adjusting Call Volume and Muting, page 29 Placing or Answering a Call, page 29 Putting a Call on Hold, page 30...

  • Page 34: Using Phone Hardware And Accessories

    Using the Headset with Your IP Phone Install the headset as described in the Headsets (Optional)” section on page Steps to use your headset with the IP phone may vary. Consult the user NOTE documentation for your headset for more information.

  • Page 35: Choosing Your Preferred Audio Device

    Choose Preferred Audio Device and press edit. STEP 3 Press option to view your choices. When the option you want is displayed, press STEP 4 Press save. STEP 5 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 36: Adjusting Call Volume And Muting

    Using Basic Phone Functions Adjusting Call Volume and Muting Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface. See Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button.

  • Page 37: Using Dial Assistance

    Only one call can be active at a time. Pressing the Hold button places the active call on hold. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) “Enabling Dial Assistance,” on page 52...

  • Page 38: Resuming A Call

    You can perform the following types of transfers: • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Attended Transfer—You call the person to whom you are transferring the call and either: transfer the call while the phone is ringing.

  • Page 39: Performing An Attended Transfer

    Using Basic Phone Functions Transferring Calls Performing an Attended Transfer Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: During an active call, press xfer. The call is placed on hold and a new line is STEP 1 opened to dial the number.

  • Page 40: Transferring A Held Call To An Active Call

    With an active call and one or more calls on hold, press the xferLx softkey. • • Redialing Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: To redial the last number called, press the redial softkey twice. To redial another number: Press the redial softkey and select the desired number.

  • Page 41: Viewing And Returning Missed Calls

    Using Basic Phone Functions Viewing and Returning Missed Calls Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. Does not apply to the Cisco SPA 501G. NOTE To return a missed call: •...

  • Page 42: Turning The Missed Calls Shortcut On And Off

    You can also set call forwarding options from your PC using the IP Phone Web Interface; see the For the Cisco SPA 501G, you can only use the IP Phone Web Interface or star codes NOTE to set call forwarding. See the instructions below for the appropriate star codes.

  • Page 43: Forwarding All Calls

    Press *90 and enter the number to which to forward calls. Using the Setup button: Press the Setup button and select Call Forward > CFWD Busy Number. STEP 1 Press the edit softkey. STEP 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 44: Forwarding Calls When You Don't Answer The Phone

    In the Call Forward Screen, make sure CFWD No Ans Delay is highlighted and STEP 1 press the edit softkey. Enter the number of seconds to delay forwarding calls, if there is no answer at your STEP 2 phone. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 45: Stopping Call Forwarding

    You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the For the Cisco SPA 501G, you can only set Do Not Disturb in the IP Phone Web NOTE Interface or by using the star code.

  • Page 46: Deactivating Do Not Disturb

    You can also turn call waiting on and off from your PC using the IP Phone Web Interface. See the Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) “Configuring Call Waiting”...

  • Page 47: Picking Up A Call

    Using Basic Phone Functions Picking Up a Call For the Cisco SPA 501G, you can only configure Call Waiting in the IP Phone Web NOTE Interface or by using the star code. Using the Setup button: Press the Setup button.

  • Page 48: Parking A Call

    (for example, 100). The call is then parked on that line, and the caller hears “on hold” music or messages. You or another person must then “unpark” the call. STEP 3 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 49: Placing A Three-Way Conference Call

    You can perform conference calls by: • • Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: To initiate a conference call: Press the conf softkey during an active call. The first call is placed on hold, a STEP 1 second line is opened, and you hear a dial tone.

  • Page 50: Conferencing A Held Call With An Active Call

    With an active call and one or more calls on hold, press the confLx softkey. • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) If you have only one call on hold, the conference call is created between the three of you.

  • Page 51: Using The Phone Directories

    To access the Phone Directory, press the dir softkey, or press the Setup button and select Directory. You can also view and edit the directory from your PC using the IP Phone Web Interface. See the To add a new entry to the directory: In the Directory screen, when New Entry is selected, press the add softkey.

  • Page 52: Using The Corporate Directory

    STEP 1 Scroll to the LDAP Directory Name and press Select. STEP 2 The name of the LDAP directory is configured by the phone administrator and can NOTE differ. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 53: Using The Call History Lists

    Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface. See the You can only view call history lists for the Cisco SPA 501G using the IP Phone Web NOTE Interface.

  • Page 54: Calling From The Call History Lists

    STEP 3 directory. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) If the call was from a long distance number, you may have to edit the call before dialing it. Press the Edit softkey to edit the call and use the softkey...

  • Page 55: Setting Or Changing A Phone Password

    To clear the field of a previous entry, press clear. To enter letters, press the Right navigation button to scroll, then press the alpha softkey. Press save. STEP 4 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 56: Chapter 4: Using Advanced Phone Features

    Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • • • • • • • • • • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 57: Configuring Privacy And Security Features

    Using Advanced Phone Features Configuring Privacy and Security Features Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See Calls,” on page For the Cisco SPA 501G, configure these features using the IP Phone Web Interface NOTE or use the star codes (described below).

  • Page 58: Using Secure Call

    Press save. When you dial, you will hear a tone before the call. STEP 6 Using star codes: • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) *16—Activate Secure Call feature for all calls. *18—Activate Secure Call feature for a single call.

  • Page 59: Enabling Dial Assistance

    Creating Speed Dials You can configure different types of speed dials: • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) *17—Deactivate Secure Call feature for all calls. *19—Deactivate Secure Call feature for a single call. You can assigned unused line buttons on your phone to act as a speed dial.

  • Page 60: Creating Speed Dials On Unused Line Buttons

    Using Advanced Phone Features Creating Speed Dials • • You can create and edit speed dials using your PC and the IP Phone Web Interface. See For the Cisco SPA 501G, create speed dials using the IP Phone Web Interface. NOTE Creating Speed Dials on Unused Line Buttons Press the unused line button and hold down for three seconds.

  • Page 61: Using Speed Dials

    Enter the number to assign to the speed dial and press ok. STEP 5 Using Speed Dials Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: To call one of your configured speed dial numbers, either: • Open a phone line and press the number on the phone keypad for the speed dial, then press Dial.

  • Page 62: Paging Another Phone

    4 is configured to display Bob’s phone line, the LED color shows you the status of his phone line: • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Green: Line is idle. Red (steady): Line is active or in use.

  • Page 63: Customizing Your Lcd Screen

    You can customize your LCD screen in several ways. Changing the LCD Screen Contrast You can also change your LCD screen contrast from your PC using the IP Phone Web Interface. See To adjust the contrast of the LCD screen:...

  • Page 64: Changing The Screen Backlight Settings

    You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the IP Phone Web Interface. See the Phone Screen Saver,” on page To configure your screen saver: Press the Setup button.
  • Page 65 STEP 3 Press save. STEP 4 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Background Picture—Displays your phone’s background picture. Station Time—Overlays the phone’s station ID and time onto the picture. Lock—Overlays a lock graphic onto the picture.

  • Page 66: Turning On The Screen Saver

    Choose the extension for which to choose a ring tone and press change. STEP 3 Scroll through the ring tones and press play to play the highlighted ring tone. Press STEP 4 select to choose the highlighted ringtone for that extension. Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 67: Configuring Date And Time Parameters On Your Phone

    You can set just one of these choices, if necessary. Using Star Codes Your IP phone can support numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling.
  • Page 68 Turning Call Waiting On and Off, page Activate Call Back. Causes the IP phone to repeatedly dial a busy number until the called party rings or answers. The IP phone then alerts you that the call has gone through. Block Caller ID. See Blocking Caller ID, page Unblock Caller ID.

  • Page 69: Using The Interactive Voice Response Menu On The Cisco Spa 501G

    Using the Interactive Voice Response Menu on the Cisco SPA 501G Code *Requires that your IP phone be part of a Cisco SPA 9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA 9000 Voice System network.
  • Page 70 Typical options you might use are listed in the following table: Number 73738 87778 732668 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Option Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled. Recites the IP address of the phone. Recites the netmask of the phone.
  • Page 71 To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Set the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Enter the address (use * to enter the “.” value), then press #.

  • Page 72: Advanced Procedures For Technical Support Personnel

    To access advanced menus on the Cisco SPA 502G, SPA 504G, SPA 508G, and SPA 509G, follow the procedures below. For the Cisco SPA 501G, many of these options can be performed in the IVR. See the Response Menu on the Cisco SPA 501G”...

  • Page 73: Rebooting Your Phone

    Hang up to begin the reboot. STEP 3 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Custom Reset: Resets your phone to the latest customization profiles. Language: Changes the language on your phone (subject to availability and...

  • Page 74: Chapter 5: Using The Web Interface

    Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • • • • •...

  • Page 75: Logging In To The Web Interface

    Logging in to the Web Interface Get the IP address of your phone: STEP 1 Cisco SPA 502G, SPA 504G, SPA 508G, SPA 509G: a. Press the Setup button. b. Scroll to network and press select. c. Scroll to view Current IP. This is the IP address of your phone.

  • Page 76: Setting Do Not Disturb

    You can turn off Do Not Disturb from your phone or from the web interface. NOTE Configuring Call Forwarding Log in to the web interface. STEP 1 In the Voice tab, click the User tab. STEP 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 77: Configuring Call Waiting

    At the bottom of the page, click Submit All Changes. STEP 5 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) CFWD All Dest—Forwards all calls to a single number that you enter. CFWD Busy Dest—Forwards all calls to another number when the phone is busy.

  • Page 78: Blocking Caller Id

    Under Supplementary Services, locate the Block ANC Setting field. STEP 3 Choose yes or no to enable or disable. STEP 4 At the bottom of the page, click Submit All Changes. STEP 5 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 79: Using Your Personal Directory

    Using the Web Interface Using Your Personal Directory Using Your Personal Directory Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory.

  • Page 80: Creating Speed Dials

    In the Voice tab, click the User tab. STEP 2 Under Supplementary Services, in the Text Message field, choose yes. STEP 3 Click Submit All Changes. STEP 4 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Missed—Shows the last 60 missed calls.

  • Page 81: Adjusting Audio Volume

    • • • Enter a volume between 1 and 10, with 1 being the lowest. Click Submit All Changes. STEP 3 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Ringer Volume Speaker Volume Handset Volume Headset Volume...

  • Page 82: Changing The Lcd Contrast

    • • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Screen Saver Enable: Turns the screen saver on and off. Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts.
  • Page 83 Click Submit All Changes. STEP 3 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.”...

  • Page 84: Chapter 6: Using The Cisco Spa 500S Attendant Console

    Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your IP Phone. Figure 1 Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP)

  • Page 85: Connecting The Cisco Spa 500S Attendant Console To The Ip Phone

    The Cisco SPA 500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines.

  • Page 86: Connecting A Single Cisco Spa 500S

    Turn both the IP phone and Cisco SPA 500S face down. STEP 1 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 2 Insert the pegs on the attachment arm into the peg holes on the IP phone.
  • Page 87 Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 4 Align the right screw hole in the Cisco SPA 500S with the unused hole on the STEP 5 attachment arm.
  • Page 88 STEP 8 auxiliary cable to this port. Locate the AUX port on the back of the IP phone. Connect the other end of the STEP 9 auxiliary cable to this port. The Cisco SPA 500S is powered by the auxiliary cable with the IP phone;...
  • Page 89 Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the IP Phone Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 10 Attach the appropriate desktop stand to each unit.

  • Page 90: Connecting A Second Cisco Spa 500S

    Cisco SPA 500S. If you are not attaching a second Cisco SPA 500S, skip to “Configuring the Cisco SPA 500S” on page Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as STEP 1 described in the Phone”...
  • Page 91 Route the auxiliary cable inside the cable slot. The Cisco SPA 500S is powered by STEP 9 the auxiliary cable with the IP phone; no additional power source is required. Attach the appropriate desktop stands to each unit. STEP 10...

  • Page 92: Configuring The Cisco Spa 500S

    • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) If the Cisco SPA 500S and attached IP phone are part of a Cisco SPA 9000 Voice System, we recommend that you use the Cisco SPA 9000 Setup Wizard.

  • Page 93: Using The Cisco Spa 500S

    Click the Att Console Status tab. STEP 2 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored: Green: The line is idle.

  • Page 94: Appendix A: Where To Go From Here

    Software Downloads (Login Required) Product Documentation IP Phone Accessories Cisco SPA 9000 Voice System Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) www.cisco.com/go/smallbizsupport www.cisco.com/support www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Go to tools.cisco.com/support/downloads, and enter the model number in the Software Search box.
  • Page 95 • • • • • • Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) www.cisco.com/en/US/products/ps7293/ tsd_products_support_series_home.html www.cisco.com/web/partners/sell/smb www.cisco.com/smb www.cisco.com/go/marketplace Cisco Small Business Pro IP Phone Model 50X Quick Start Guide Installation and initial configuration of your Cisco IP phone.

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