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ADMINISTRATION GUIDE Cisco Small Business Pro IP Phones Models SPA 501G, 502G, 504G, 508G, 509G, 525G, and WIP310...
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Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access...
Page 3: Table Of Contents

Configuring a Line Configuring Shared Line Appearance Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone Configuring Call Pickup and Busy Lamp Field Configuring Speed Dial Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Configuring Unused Line Keys for Call Park on the Cisco SPA 525G (MetaSwitch) Configuring Unused Line Keys to Access Services Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone Configuring Extensions Chapter 3: Customizing Cisco SPA and Wireless IP Phones...
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Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA 50XG only) Assigning a Ring Tone to an Extension Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone Configuring Audio Settings Configuring Audio Input Gain (Cisco SPA 500 Series)
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Asymmetric NAT Chapter 5: Configuring Security, Quality, and Network Features Setting Security Features SIP Initial INVITE and MWI Challenge SIP Over TLS SRTP and Securing Calls Secure Call Indication Tone Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Obtaining the SPC Tool General Purpose Parameters Sample Configuration File Upgrading, Resyncing, and Rebooting Phones Firmware Upgrade Parameters Resyncing a Phone Rebooting a Phone Redundant Provisioning Servers Retail Provisioning Automatic In-House Preprovisioning Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Miscellaneous Parameters DTMF Parameters Localizing Your IP Phone Managing the Time and Date Configuring Daylight Savings Time Daylight Saving Time Examples Selecting a Display Language Creating a Dictionary Server Script Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Cisco SPA 500S Features Setting Up the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA 500S Configuring the BroadSoft Server for the Cisco SPA 500S Configuring the Asterisk Server for the Cisco SPA 500S...
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Contents Chapter A: Creating an LED Script LED Script Examples LED Pattern Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab System Information Network Configuration (SPCP) VPN Status Product Information Phone Status Ext Status Line/Call Status...
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Multiple Paging Group Parameters Extension Mobility BroadSoft Settings XML Service Lightweight Directory Access Protocol (LDAP) Corporate Directory Search Programmable Softkeys Ext Tab General Share Line Appearance NAT Settings Network Settings SIP Settings Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Unit 2 Attendant Console Status Cisco SPA 525G-Specific Tabs Wi-Fi Bluetooth (Cisco SPA 525G) Personal Address Book Call History Speed Dials Firmware Upgrade Appendix C: Where to Go From Here Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 13: Chapter 1: Getting Started

Using IVR on the Cisco SPA 501G IP Phone, page 17 Overview of the Phones The Cisco SPA 500 Series and Wireless-G IP Phone family is a line of full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network.
Page 14: Cisco Spa 500s Attendant Console

For more information on phone features, see the data sheets for each product. Cisco SPA 500S Attendant Console The Cisco SPA 500S Attendant Console is used with the Cisco SPA 500 Series IP Phone models to provide additional lines. The Cisco SPA 500S has 32 LEDs/ buttons for dialing, call transfer, call pick up and call monitoring.
Page 15: Network Configurations

Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on the Cisco SPA 500 Series IP Phones.) You can use the Cisco SPA 500 Series and Wireless-G IP Phones as part of a Cisco SPA 9000 Voice System phone network, or with any vendor’s IP PBX system that supports SIP.
Page 16: Cisco Spa 9000 Voice System

Internet Telephony Service Provider (ITSP) that supports SIP. At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and one or more Cisco SPA 500 Series or Wireless-G IP Phones. These devices are connected through a switch to a local area network.
Page 17: Cisco Unified Communications 500 Series For Small Business

2. Configure the wireless network (required for Cisco SPA 525G and WIP310). 3. Install and configure the call control system, such as such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX.
Page 18: Upgrading Firmware

• Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco SPA 500 Series and Wireless-G IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your phones. See the Cisco SPA 9000 Voice System Setup Wizard User Guide •...
Page 19: Determining Your Ip Address

Getting Started Upgrading Firmware Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button. STEP 1 Scroll to Product Info and then press Select. The current firmware is displayed STEP 2 under Software Version Cisco SPA 525G: Press the Setup button.
Page 20: Downloading The Firmware

Getting Started Upgrading Firmware Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button. STEP 1 Scroll to Network and press Select. The IP Address is displayed under Current IP. STEP 2 Cisco SPA 525G: Press the Setup button.
Page 21: Installing The Firmware

Turn off your WIP310 and connect it to your computer by using the USB cable. STEP 1 Double-click the executable file for the firmware upgrade (for example, double- STEP 2 click wip310-5-0-11.exe). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 22: Using The Web Administration User Interface

You must be connected to the same network as your phone. For example, if you are connected to a VPN, you must first disconnect. If you are using the Cisco SPA 500 Series IP Phones with the Cisco Unified NOTE...
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If your service provider disabled access to the web UI, you must contact the NOTE service provider. If you have trouble accessing the web interface, perform the following steps: Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G: Press the Setup button on the phone. STEP 1 Select Network.
Page 24: Understanding Administrator And User Views

To save changes on a web page, click Submit All Changes before switching NOTE between User and Admin Login or between basic and advanced views. Switching logins or views discards any unsubmitted changes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 25: Understanding Basic And Advanced Views

For field reference about each parameter available on the web UI, see Appendix B, “Cisco SPA 500 Series and Wireless IP Phone Field Reference.” Roadmap to Web UI Features The following tables provide a roadmap to features available on the web UI.
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Extension numbers for line keys • Shared call (line) appearance • Enabling call conferencing, call forward, call transfer, and so on. • Select ring tones, audio input, and extension mobility settings Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Attendant Console tab (applicable only to Cisco SPA 500 Series IP Chapter 9, “Configuring the Phones with one or two Cisco SPA 500S Cisco SPA 500S Attendant attendant consoles attached) Console.” Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 28: Viewing Phone Information

Using IVR on the Cisco SPA 501G IP Phone The Cisco SPA 501G provides an IVR menu to perform configuration tasks and obtain information about the phone. To access the IVR menu, press the Settings button. Enter the number of the option and press #.
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Getting Started Using IVR on the Cisco SPA 501G IP Phone Number Option Set call control—enter the value for the call control method you want, then press #: • 0: SIP • 1: SPCP To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *.
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Using IVR on the Cisco SPA 501G IP Phone Number Option Set the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Enter the address (use * to enter the “.” value), then press #.
Page 31: Chapter 2: Configuring Lines And Extensions

Any station can answer the call. If the active phone places the call on hold, the call can be resumed from any of the sharing stations by pressing the corresponding line key from another phone (Cisco SPA 500 series, except for the Cisco SPA 502G) or the Select button when the Resume icon is displayed (WIP310).
Page 32: Configuring A Line

Defaults to private. • Extended Function—See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA 500 Series IP Phone, page 23 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 33: Configuring Shared Line Appearance

Share Call Appearance setting on the Phone tab. On the Cisco SPA 50XG phones that have line buttons, a hollow telephone icon is displayed next to the shared line button. For the Cisco SPA 525G, a telephone icon is displayed.
Page 34: Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Cisco Spa 500 Series Ip Phone

Functions to Unused Lines on a Cisco SPA 500 Series IP Phone You can configure unused or idle lines on a Cisco SPA 500 Series IP Phone to interact with another phone line in the system. For example, if you have two idle lines on an assistant’s phone, you can configure those lines to show the status of a...
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Click Submit All Changes. After the phone reboots, the phone (in this example) STEP 6 should show the following color LEDs for the monitored lines: • Green: Available • Red: Busy • Red Fast Blink: Ringing Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 36: Configuring Speed Dial

Configuring Speed Dial In this example, the assistant Bob (extension 200) has another idle line (line 5) on his Cisco SPA 508G. He would like to be able to speed dial his supervisor Mark (extension 400) from that line. To configure this feature for Bob’s Cisco SPA 508G: Log in to the web administration interface.
Page 37: Configuring Unused Line Keys For Call Park On The Cisco Spa 525g (metaswitch)

525G (MetaSwitch) You can configure unused line keys for call park (for the MetaSwitch softswitch) on the Cisco SPA 525G. Users can then press this line button to park a call or retrieve a parked call. To configure: Log in to the web administration interface.
Page 38: Configuring Unused Line Keys To Access Services

Click Submit All Changes. STEP 7 Configuring Unused Line Keys to Access Services On the Cisco SPA 500 Series IP Phones, unused or idle phone lines can also be configured to access services, such as the following: • XML services •...
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Click Submit All Changes. After the phone reboots, configured lines glow orange STEP 6 and display the following icons next to the extension label: • xml: XML icon • mp3: mp3 player icon • news: RSS icon • weather: thermometer icon Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 40: Ip Phone

Configuring Lines and Extensions Configuring Lines Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone You can customize the LED patterns for the line keys on the phone by entering letters for the color or pattern in the LED pattern fields.
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Disabled LED LED pattern when the Call Appearance is disabled (not available for any incoming or outgoing call). Leaving this entry blank indicates the default value of c=o. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 42: Configuring Extensions

STEP 2 Click the Ext <number> tab for the extension you want to configure. STEP 3 In the General section, make sure that Line Enable is set to yes. STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Subscriber Information—Chapter 4, “Configuring SIP, SPCP, and NAT.” • Audio (Codec) Configuration—Chapter 5, “Configuring Security, Quality, and Network Features.” • Dial Plan—Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.” Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 44: Chapter 3: Customizing Cisco Spa And Wireless Ip Phones

Configuring Phone Information and Display Settings The web administration interface allows you to customize the phone and configure settings such as the phone name, background photo, logo, and screen saver. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 45: Configuring The Phone Name

Under Call Feature Settings, enter the voice mail line number and phone extension STEP 4 in the Mailbox ID field. For example, 2101 indicates that the Cisco SPA 400 voice mail server is configured on the Cisco SPA 9000 Line 2, phone extension 101.
Page 46: Customizing The Startup Screen

STEP 3 • Up to two lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) and escape code (%oa) between lines Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 47: Changing The Display Background (cisco Spa 500 Series)

Cisco SPA 50XG: Bitmap format, 1 bit-per-pixel color, size 128 x 48 pixels. • Cisco SPA 525G: Either .jpg format (recommended) or bitmap (1, 4, 8, 24, or 32 bits per pixel). Recommended image size is 320 x 240 pixels. Other image sizes are scaled to fit, which can cause distortion.
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Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 In the Screen section, Background Picture Type field, select Download BMP STEP 5 Picture. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 49: Configuring The Screen Saver

Download BMP Picture). Configuring the Screen Saver You can configure a screen saver for the Cisco SPA 500 Series IP Phone. (Not applicable to WIP310.) This option enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode.
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In the Screen Saver Refresh Time field, enter the number of seconds before the STEP 7 screen saver should refresh (if, for example, you chose a rotation of pictures). Click Submit All Changes. STEP 8 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 51: Configuring The Lcd Contrast

Configuring Phone Information and Display Settings Configuring the LCD Contrast You can configure the LCD contrast on the Cisco SPA 500 Series IP Phone. (Not applicable to the WIP310.) To configure the contrast for the LCD screen on the phone: Cisco SPA 50XG: Log in to the web administration interface.
Page 52: Configuring Back Light Settings (cisco Spa 525g)

Click Submit All Changes. STEP 6 Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the Cisco SPA 9000): Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 53: Enabling Call Features

Key System IP Address—IP address of the call control server IP. Enter the IP address for teleworkers or other scenarios where multicast does not work. • Force LAN Codec—Used with the Cisco SPA 9000. Choices are none, G.711u, or G.711a. Defaults to none. Click Submit All Changes.
Page 54: Enabling Automatic Call Distribution (acd)

STEP 2 Click the Phone tab. STEP 3 In the Phone tab, under Supplementary Services, in the Call Back Serv field, STEP 4 choose yes. Click Submit All Changes. STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 55: Enabling Call Park And Call Pickup

Enabling Call Features Enabling Call Park and Call Pickup Call park and call pickup are features available on IP phones in a Cisco SPA 9000 system. Call park allows users to put a call on a line and make it available for another user to pick up.
Page 56: Enabling Call Waiting

Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, in the Conference Serv field, choose yes. STEP 4 Click Submit All Changes. STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 57: Enabling Dial Assistance

On the Cisco SPA 500 Series IP Phones, users can press the Ignore softkey to NOTE divert a ringing call to the forwarded destination.
Page 58: Enabling The Missed Call Shortcut

STEP 2 Click the User tab. STEP 3 Under Supplementary Services, in the Log Missed Calls for EXT <number> field, STEP 4 choose yes. Click Submit All Changes. STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 59: Enabling Paging (intercom)

To configure a phone to automatically accept pages: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 60: Configuring Paging Groups

A phone can be a listening member of a maximum of two groups. If no value is entered, the default is to not listen as a member of this group. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 61: Enabling Secure Call

Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Service Annc Serv, choose yes. STEP 4 Click Submit All Changes. STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 62: Configuring Phone Features

This feature is unavailable on the Cisco SPA 500 Series IP Phones using SPCP. NOTE The Cisco SPA 500 Series IP phones have four softkeys on the screen that, when pressed, perform certain actions. (The Cisco SPA 501 does not have any softkeys.)
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“float” and appears in the first available empty position on the screen. On the Cisco SPA 525G, in the Off Hook State, the More softkey is fixed in position NOTE 4 and cannot be changed.
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Idle, Off-Hook (no calls from ringing the phone. input), Hold, Shared-Active, Shared-Held em_login Login Logs user in to Extension Mobility. Idle em_logout Logout Logs user out of Extension Idle Mobility. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Puts a call on hold on an active Connected shared line. pickup Pickup Allows user to answer a call Idle, Off-Hook (no ringing on another extension by input) entering the extension number. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 66: Programmable Softkeys

Programmable Softkeys The Cisco SPA 500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). These keys can be defined by either a speed dial script or an XML service script.
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NOTE recommends a maximum of 8 characters for a Cisco SPA 50X phone and 10 characters for a Cisco SPA 525G phone. If more characters are used, the label can be truncated on the phone display. To configure an XML script, enter the following in the PSK field: scriptURL.xml...
Page 68: Configuration Example

Configuring Phone Features Configuration Example You want to configure the Cisco SPA 525G phone with softkey that, when pressed, dials the Sales Department’s extension (200). You want this button to display on the far lower left of the screen when the phone is idle, when the phone is off hook, or when the phone is connected on a call.
Page 69: Configuring The Message Waiting Indicator

The MWI lights based on the presence of new voicemail messages in the mailbox. However, if the indicator at the top of your Cisco SPA 500 Series IP Phone is not lighting when voice mail is left, or you are not seeing message waiting notifications on your WIP310: Log in to the web administration interface.
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The phone does not require rebooting after downloading a ring tone. path To remove the User 1 ring tone from the phone, set the to delete, as follows: http://phone_ip_addr/ringtone1?/delete Click Submit All Changes. STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 71: Configuring On-demand Ring Tones (cisco Spa 525g)

Click Submit All Changes. STEP 5 User-Created MP3 Ring Tones (Cisco SPA 525G) Cisco SPA 525G users can create up to two ring tones from an MP3 audio file Cisco Small Business stored on a USB memory device. For instructions, see the Pro SPA 525G User Guide (SIP) , located on Cisco.com.
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STEP 6 or end positions, or to squeeze or stretch the audio. Click Save As to save the file to your computer. Enter the file name and press Save. STEP 7 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 73: Assigning A Ring Tone To An Extension

Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone The Cisco SPA 525G provides the option to view RSS newsfeeds for news in the categories of local, world, finance, sports, and politics. Newsfeeds that are provided by Yahoo are supported for U.S. customers only.
Page 74: Configuring Audio Settings

You can configure default audio volume settings for the phone. These settings can be modified by the user by pressing the volume control button on the phone, then pressing the Save soft button. (Not applicable to the WIP310.) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 75: Configuring Audio Input Gain (cisco Spa 500 Series)

If you enter a positive value, amplification increases (sound is louder). • If you enter a negative value, amplification decreases (sound is softer). • You can enter a value from -6 decibels to +6 decibels. All fields default to zero. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 76: Enabling Wireless (cisco Spa 525g Only)

Click Submit All Changes. STEP 5 Enabling Bluetooth (Cisco SPA 525G only) The Cisco SPA 525G supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. To enable Bluetooth: Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 77: Enabling Sms Messaging

Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging Enabling SMS Messaging These Cisco IP phones can receive and display text messages via SIP according to RFC3428. Users can receive text messages. WIP310 users can send receive text messages.
Page 78: Enabling The Web Server

In the Enable Web Admin Access field, you can enable or disable local access to STEP 6 the Admin Login of the web UI. Defaults to yes (enabled). (For the Cisco SPA 501G, Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 79: Configuring Lightweight Directory Access Protocol (ldap) For The Cisco Spa 500 Series

Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series can be configured using the IVR. See the “Using IVR on the Cisco SPA 501G IP Phone” section on page 17.)
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A functional LDAP server such as OpenLDAP or Microsoft's Active Directory Server 2003 • A Cisco SPA 500 Series IP Phone running at least 6. 1 .3a software on a functional network Users access LDAP from the Directory menu on their IP phone. There is a limit of 20 records returned from an LDAP search.
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Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series Parameter Description LDAP Corp Dir Name Enter a free-form text name, such as “Corporate Directory.” LDAP Server Enter a fully qualified domain name or IP address of LDAP server, in the following format: nnn.nnn.nnn.nnn...
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Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA 500 Series Parameter Description LDAP Last Name Filter This defines the search for surnames [sn], known as last name in some parts of the world. For example, sn:(sn=*$VALUE*).
Page 83: Configuring Broadsoft Settings (cisco Spa 500 Series)

Configuring BroadSoft Settings (Cisco SPA 500 Series) Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 84: Configuring Synchronization Of Do Not Disturb And Call Forward

Not Disturb or Call Forwarding settings are changed on the phone, changes are also made on the server; if changes are made on the server, they are propagated to the phone. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 85: Configuring Xml Services

STEP 5 Configuring XML Services The Cisco SPA 500 Series IP Phones provide support for XML services, such as an XML Directory Service or other XML applications. The following table shows some Cisco XML objects that are supported by the...
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Cisco SPA 525G CiscoIPPhoneErrror CiscoIPPhoneGraphicFileMenu For more information on XML support, see the Cisco Small Business Support community. The URL is given in Appendix C, “Where to Go From Here.” To configure the phone to connect to an XML Directory service: Log in to the web administration interface.
Page 87: Configuring Music On Hold

STEP 4 of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted. Defaults to blank (no MOH). If used with a Cisco SPA 9000 Voice System, defaults to imusic .
Page 88: Configuring Extension Mobility With A Broadsoft Server

Provisioning Parameters for Extension Mobility on in the Provisioning tab. See the Cisco SPA500 Series IP Phones application note at: https://www.myciscocommunity.com/docs/DOC-11277 For more information on extension mobility and BroadSoft, see http://www.broadsoft.com. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 89: Chapter 4: Configuring Sip, Spcp, And Nat

Configuring SIP, SPCP, and NAT The Cisco SPA 500 Series and Wireless IP Phones use the following protocols: • Session Initiation Protocol (SIP)—Cisco SPA 500 Series, WIP310 • Cisco Smart Phone Control Protocol (SPCP)—Cisco SPA 500 Series This chapter describes how to configure the phone protocols and other parameters.
Page 90: Sip Over Tcp

104. SIP Over TCP To guarantee state-oriented communications, Cisco IP phones can use TCP as the transport protocol for SIP. This protocol is “guaranteed delivery”, which assures that lost packets are retransmitted. TCP also guarantees that the SIP packages are received in the same order that they were sent.
Page 91: Sip Proxy Redundancy

DNS server. If configured, the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain, with their host names, priority, listening ports, and so on. The Cisco IP phone tries to contact the hosts in the order of their priority.
Page 92: Support For Sip Notify Xml-service

A1 = username ":" realm ":" passwd and A2 = Method ":" digest-uri Configuring SIP SIP settings for the Cisco SPA 500 Series and Wireless IP Phones are configured for the phone in general and for individual extensions. The following sections describe SIP configuration.
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(non-compact) headers, the phone substitutes incoming headers with compact headers. If set to no, the Cisco IP phone uses normal SIP headers. If inbound SIP requests contain compact headers, the phone reuses the same compact headers when generating the response, regardless of this setting.
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Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no. Notify Conference If set to yes, the Cisco IP phone sends out a NOTIFY with event=conference when starting a conference call (with the BroadSoft Conference Package). Defaults to no.
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CTI must be enabled on the Cisco SPA 500 Series IP Phone for an attached Cisco SPA 500S to properly monitor the Cisco SPA 500 Series IP phone's line status. If setting up a Cisco SPA 500S, see Chapter 9, “Configuring the Cisco SPA 500S Attendant Console.”...
Page 96: Configuring Sip Timer Values

64 seconds. Defaults to 16 seconds. SIP Timer H RFC 3261 INVITE final response time-out value for ACK receipt. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Cisco IP phone waits for this length of time before (see Note below) retrying. If this interval is 0, the Cisco IP phone stops trying. This value should be much larger than the Reg Retry Intvl value. Defaults to 1200 seconds.
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The retry interval when the last Subscribe request fails. Defaults to 10 seconds. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If...
Page 99: Configuring Response Status Code Handling

Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under RTP Parameters, configure the following fields: STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Max RTP ICMP Err—Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature.
Page 101: Configuring Sdp Payload Types

Cisco IP phones use the configured codec names in outbound SDP. For incoming SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec names. For dynamic payload types, the Cisco IP phone identifies the codec by the configured codec names (comparison is case-sensitive).
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Defaults to 112. RTP-Start-Loopback Dynamic RTP-Start-Loopback Dynamic Payload. Defaults to 113. RTP-Start-Loopback Codec RTP-Start-Loopback Codec. Select one of following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723. Defaults to G711u. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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G.723 codec name used in SDP. Defaults to G723. NOTE Not applicable to the WIP310 or Cisco SPA 525G. EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 104: Configuring Sip Settings For Extensions

Controls how the jitter buffer should be adjusted. Select the Adjustment appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. Under SIP Settings, configure the following fields: STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number. Auth Resync-Reboot If this feature is enabled, the Cisco IP phone authenticates the sender when it receives a NOTIFY message with the following requests: • resync •...
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Parameter Description Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds.
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If this feature is enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 108: Configuring A Sip Proxy Server

Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Extension <number> tab. STEP 3 Configure the proxy and registration parameters for each extension. STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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Select yes for SIP requests to be sent to the outbound proxy within a dialog. This field is ignored if: • Use Outbound Proxy is set to no • Outbound Proxy is blank Defaults to yes. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
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The phone should have the primary and backup proxy server list via DNS SRV record lookup on the server name. It needs to know proxy priority; otherwise, it does not retry. Defaults to 3600 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 111: Configuring Subscriber Information Parameters

Defaults to blank. Use Auth ID To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 112: Configuring Spcp On The Cisco Spa 525g

STEP 5 Configuring SPCP on the Cisco SPA 525G The Cisco SPA 525G can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the Cisco SPA 525G: Log in to the web administration interface.
Page 113: Configuring Spcp On The Cisco Spa 50xg

Configuring SPCP on the Cisco SPA 50XG Configuring SPCP on the Cisco SPA 50XG The Cisco SPA 50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features.
Page 114: Nat Mapping With Session Border Controller

The NAT mechanism used in the router must be symmetric. See “Determining Whether the Router Uses Symmetric or Asymmetric NAT,” on page 106. Use NAT mapping only if the ITSP network does not provide a Session Border NOTE Controller functionality. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 115: Configuring Nat Mapping With Stun

“Determining Whether the Router Uses Symmetric or Asymmetric NAT,” on page 106. • You must have a computer running STUN server software. You can use a public STUN server or set up your own STUN server. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 116

NAT Keep Alive Enable: Choose yes (optional). Your ITSP may require the phone to send NAT keep alive messages to keep NOTE the NAT ports open permanently. Check with your ITSP to determine the requirements. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 117: Determining Whether The Router Uses Symmetric Or Asymmetric Nat

Note that this address and port number has to be reachable from the Cisco IP phone. This port number appears on the output file name. The default port number is 514. The default output is named syslog.514.log (if port number was not specified).
Page 118

View the debug messages to determine if your network uses symmetric NAT. Look for the Warning header in REGISTER messages, for example, Warning: 399 Spa “Full Cone NAT detected.” Click Submit All Changes. STEP 10 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 119: Chapter 5: Configuring Security, Quality, And Network Features

“Setting Optional Network Parameters” section on page 124 • “Configuring VLAN Settings” section on page 125 • “Configuring SSL VPN on the Cisco SPA 525G” section on page 127 Setting Security Features The following features help ensure that calls are secure and authenticated. •...
Page 120: Sip Initial Invite And Mwi Challenge

TLS is application protocol-independent. Higher-level protocols such as SIP can layer on top of the TLS protocol transparently. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 121: Srtp And Securing Calls

SRTP and Securing Calls Secure Real-Time Transport Protocol (SRTP) is a secure protocol for transporting real-time data over networks. Cisco SPA 500 Series and Wireless IP Phones use SRTP to securely send and receive real-time voice traffic from other phones and gateways.
Page 122: Secure Call Indication Tone

(less than -19 dBm), so it does not interfere with the conversation. You can Regional Call Progress Tones configure it on the web page under Defaults to 397@-19,507@-19;15(0/2/0,.2/. 1 /1,. 1 /2. 1 /2) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 123: Ensuring Voice Quality

Note that Cisco IP phones support voice codec priority. You can select up to three preferred codecs. The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled.
Page 124: Bandwidth Requirements

Cisco recommends using the Cisco IP phones with QoS-capable networking equipment that can prioritize the VoIP application traffic. QoS features are available on many data networking switches and routers. A QoS-enabled router prioritizes the packets going upstream to the ISP.
Page 125: Factors Affecting Voice Quality

For IP Telephony, speech signals are usually sampled at 8000 samples per second with 12–16 bits per sample. The compression algorithm plays a large role in determining the voice quality of the reconstructed speech Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 126

Configuring Security, Quality, and Network Features Ensuring Voice Quality signal at the other end. Cisco IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723. 1 . (not supported on the SPA 525G or WIP310.)
Page 127

Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The Cisco hardware design minimizes noise coupling. •...
Page 128: Configuring Voice Codecs

Click Admin Login and advanced. STEP 2 Click the Ext <number> tab for the extension you want to configure. STEP 3 Under Audio Configuration, configure the following parameters: STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 129

To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 130

Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See “Ensuring Voice Quality” section on page 112. Defaults to no. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 131: Configuring Domain And Internet Settings

STEP 5 Configuring Domain and Internet Settings Configuring Restricted Access Domains You can configure restricted access domains. If you enter domains, the Cisco IP phones respond to SIP messages only from the entered servers. Log in to the web administration interface.
Page 132: Configuring Dhcp, Static Ip, And Pppoe Information

• Dynamic Host Configuration Protocol (DHCP): Configure the phone to receive an IP address from the network DHCP. Cisco IP phones typically operate in a network where a DHCP server assigns the device its IP address. Because IP addresses are a limited resource, the DHCP server periodically renews the device lease on the IP address.
Page 133: Setting A Static Ip Address

LAN MTU—LAN Maximum Transmission Unit size. Default value: 1500. • Duplex Mode—Choose one of the following to configure the speed/duplex for the phone’s Ethernet ports: Auto 10MBps/Duplex 10MBps/Half 100Mbps/Duplex 100MBps/Half Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 134: Configuring Pppoe Settings

Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. Click Submit All Changes. STEP 5 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 135: Setting Optional Network Parameters

DNS servers at the same time when doing a DNS lookup, the first incoming reply is accepted by the phone. Defaults to parallel. Not available on WIP310. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 136: Configuring Vlan Settings

If you use a VLAN your IP phone voice packets are tagged with the VLAN ID. (This section is not applicable to the WIP310.) If you are using a Cisco switch, Cisco discovery protocol (CDP) is enabled (this is the default). CDP is negotiation-based and determines which VLAN the IP phone resides in.
Page 137

Choose No Limit, or 0-7 (default 0). The highest priority is 7. The priority applied to all frames, tagged and untagged. The phone modifies the frame priority only if the incoming frame priority is higher than this value. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 138: Configuring Ssl Vpn On The Cisco Spa 525g

STEP 5 Configuring SSL VPN on the Cisco SPA 525G The Cisco SPA 525G can be used in a virtual private network (VPN) to allow users secure access to the office phone network from remote locations. Users can connect their Cisco SPA 525G phones to the Internet and then use the VPN feature to securely access the company phone network.
Page 139: Configuring The Vpn On The Security Appliance

Configuring SSL VPN on the Cisco SPA 525G • Video monitoring is not supported. To configure and use the Cisco SPA 525G on a VPN, you must do the following: 1. Configure the VPN on the VPN server using Cisco AnyConnect VPN client software.
Page 140

Under Optional Network Configuration, in the Alternate TFTP field, choose yes. STEP 3 In the TFTP Server field, enter the IP address of the Cisco Unified Communications STEP 4 500 Series server. The phone obtains its software load from this server when the...
Page 141

Click Admin Login and advanced. (Not applicable to the SPA 525G in SPCP mode.) Click the Info tab. • Use the phone menu: Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 142: Chapter 6: Provisioning Basics

VARs and service providers should refer to other documentation, depending on your configuration: Cisco Small Business IP Telephony Devices Provisioning Guide • (service provider login required) • Cisco SPA 9000 Voice System Administration Guide • Service provider documentation Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 143: Provisioning Capabilities

URL into the device. The Cisco IP phones accept profiles in XML format, or alternatively in a proprietary binary format, which is generated by a profile compiler tool, SIP Profile Compiler (SPC), available from Cisco.
Page 144

Navigate to profile rule. Enter the profile rule in the following format: STEP 3 protocol server[:port]/profile_pathname For example, to have the WIP310 provisioning done by the Cisco SPA 9000 Voice System, enter: 192.168.2.64/cfg/generic.xml Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 145: Ip Phone Configuration Profiles

<flat-profile> … </flat-profile>. The encapsulated elements specify values for individual parameters. The following is an example of a valid XML profile: <flat-profile> <Admin_Passwd>some secret</Admin_Passwd> <Upgrade_Enable>Yes</Upgrade_Enable> </flat-profile> Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 146: Obtaining The Spc Tool

Provisioning Basics IP Phone Configuration Profiles The names of parameters in XML profiles can generally be inferred from the Cisco IP phones configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.
Page 147: General Purpose Parameters

You can optionally require an admin password to reset the phone to factory NOTE defaults by setting the last line parameter to “yes.” Cisco Small Business IP If you are a service provider with a password, see the Telephony Devices Provisioning Guide. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 148: Upgrading, Resyncing, And Rebooting Phones

Upgrading Firmware on a Phone Use the upgrade URL to upgrade firmware on the Cisco IP phone. You can upgrade from either a TFTP or HTTP server. The Upgrade Enable parameter on the Provisioning web page must be set to yes: Cisco IP phone web UI: Provisioning >...
Page 149: Firmware Upgrade Parameters

URLs. The default is (empty). Log_Upgrade_Request_Msg Syslog message issued at the start of a firmware upgrade attempt. The default is $PN $MAC -- Requesting upgrade $SCHEME:// $SERVIP:$PORT$PATH Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 150: Resyncing A Phone

• Parameter following resync? defaults to the Profile Rule setting on the web server Provisioning page. • Protocol defaults to TFTP. • Server-name defaults to the host requesting the URL. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 151: Rebooting A Phone

(FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not available for provisioning.
Page 152: Automatic In-house Preprovisioning

Subsequently, the customer binds the particular device to the assigned service account. To do so, the unprovisioned Cisco IP phone is instructed to resync with a specific provisioning server through a resync URL command. The URL command typically includes an account PIN number or alphanumeric code to associate the device with the new account.
Page 153: Configuration Access Control

URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer. Upon receiving the unit, the customer connects the unit to the broadband link.
Page 154: Server Certificates

Cisco IP phone. Client Certificates In addition to a direct attack on the Cisco IP phone, an attacker might attempt to contact a provisioning server using a standard web browser, or other HTTPS client, to obtain the Cisco IP phone configuration profile from the provisioning server.
Page 155: Obtaining A Server Certificate

Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support. Use open source "openssl" to generate the key. For example: openssl genrsa -out <file.key>...
Page 156: Chapter 7: Configuring Regional Parameters And Supplementary Services

Localizing Your IP Phone, page 160 • Selecting a Display Language, page 163 Cisco IP phones have configurable call progress tones. Parameters for each type of tone can include number of frequency components, frequency and amplitude of each component, and cadence information.
Page 157: Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones

FreqScript;Z1[;Z2]. The section Zi is similar to the Si section in a CadScript except that each on/off segment is followed by a frequency components parameter: Zi = Di(oni,1/offi,1/fi,1[,oni,2/offi,2/fi,2 [,oni,3/offi,3/fi,3 [,oni,4/offi,4/ fi,4 [,oni,5/offi,5/fi,5 [,oni,6/offi,6/fi,6]]]]]) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 158: Example 1: Dial Tone

Segment 1: On=0.38s, Off=0s, with Frequency 1 Segment 2: On=0.38s, Off=0s, with Frequency 2 Segment 3: On=0.38s, Off=0s, with Frequency 3 Segment 4: On=0s, Off=4s, with no frequency components Total Tone Length = 20s Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 159: Example 1: Sit Tone

Example 1: SIT Tone n=Classic-1,w=3;c=1 n=Simple-1,w=2;c=1 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 160: Call Progress Tones

Segment 1: On=2s, Off=4s • Total Ring Length = 60s Example 2: Distinctive Ring (short,short,short,long) 60(.2/.2,.2/.2,.2/.2,1/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 161: Control Timer Values (sec)

Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Cisco IP phone still considers the call as failed and keeps on retrying. Defaults to 0.5.
Page 162: Configuring Supplementary Services (star Codes)

Defaults to 3. Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as call return, blind call transfers, call pickup, and so on.
Page 163

Call Forward No Answer Act (*92)—Call forwards if no answer. Applies to primary extension only. • Call Forward No Answer Deact (*93)—Cancels call forward no answer. Applies to primary extension only. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 164

Secure One Call Act (*18)—Prefers to use encrypted media for the outbound call (on this call appearance only). • Secure One Call Deact (*19)—Prefers to use unencrypted media for the outbound call (on this call appearance only). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 165

* code. For example: a. After the user dials *98, the Cisco IP phone plays a special prompt tone while waiting for the user the enter a target number (which is validated according to the dial plan as in normal dialing).
Page 166

* code. For example: a. After the user dials *72, the Cisco IP phone plays a special prompt tone while waiting for the user the enter a target number (which is validated according to the dial plan as in normal dialing).
Page 167: Activating Or Deactivating Supplementary Services

FAF: Call forward all service disabled; FBT: Call forward busy service enabled; FBF: Call forward busy service disabled; FNT: Call forward no answer enabled; FNF: Call forward no answer disabled; Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 168: Bonus Services Announcement Description

CWF: Call waiting disabled 4) Block Last Call BLT: Block last call enabled BLF: Block last call disabled 5) Accept Last Call ALT: Accept last call enabled ALF: Accept last call disabled Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 169: Outbound Call Codec Selection Codes

—Forces the specified codec for next outbound call. If the specified codec is unavailable, the preferred codecs are used in order, if specified (see the “Configuring Voice Codecs” section on page 117). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 170: Miscellaneous Parameters

15, and 18 decibels. Defaults to 12 dB. To help false detection, avoid inband and use OOB. With OOB, the DTMF Playback Length does not matter. If you use inband, use a smaller DTMF Boost value. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 171: Localizing Your Ip Phone

(extensions) on the phone. Dictionary Server Defines the location of the dictionary server, the languages Script available and the associated dictionary. See the “Creating a Dictionary Server Script” section on page 165. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 172: Managing The Time And Date

<Language_Selection ua="na"> Spanish </Language_Selection> Managing the Time and Date Cisco IP phones obtain the current time information in one of three ways: • NTP Server—You can configure one or two NTP servers on the phone. When the phone first boots up, it tries to contact the first NTP server to get the current time.
Page 173: Configuring Daylight Savings Time

DST. The value can be preceded by a plus (+) or minus (-) sign to indicate addition or subtraction. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 174: Daylight Saving Time Examples

Use the Language Selection parameter to select the phone’s default display language. The value must match one of the languages supported by the dictionary server. The script (dx value) is as follows: • <Language_Selection ua="na"> • </Language_Selection> Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 175

The end user can change the language of the phone on the phone by following these steps: Press the Setup button. STEP 1 Select Language, then press the Select soft button. STEP 2 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 176: Creating A Dictionary Server Script

For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 177: Chapter 8: Configuring Dial Plans

If the Cisco SPA 500 Series and WIP310 IP Phones are part of the Cisco SPA 9000 Voice System, dial plans are configured on the Cisco SPA 9000. In installations...
Page 178

SPA 9000 Voice > SIP page, PBX Parameters section). 5. If the call routing rule allows the call to process, then the Cisco SPA 9000 compares the dialed digits to the LINE INTERFACE dial plan (on the Cisco SPA 9000 Voice >...
Page 179: Digit Sequences

Enter a period for element repetition. The dial plan (period) accepts 0 or more entries of the digit. For example, allows users to enter 0, 01, 011, 0111, and so on. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 180

This feature is typically used for implementation of a hot line and warm line, with 0 delay for the hot line and a non-zero delay for a warm line. EXAMPLE: Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 181: Digit Sequence Examples

Configuring Dial Plans About Dial Plans The Cisco SPA 9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the associated line.
Page 182

After the user presses 9, an external dial tone sounds. The user can 9, 011xxxxxx. enter any number that starts with 011, as in an international call from the U.S. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 183: Acceptance And Transmission Of The Dialed Digits

The default value is 10 seconds. • The Interdigit Short Timer applies when the dialed digits match one or more candidate sequences in the dial plan. The default value is 3 seconds. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 184: Dial Plan Timer (off-hook Timer)

By setting a longer timer, you allow more time for users to enter the digits. • Create a hotline for all sequences on the System Dial Plan EXAMPLE: ( P9<:23> | (9,8<:1408>[2-9]xxxxxx | 9,8,1[2- 9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 185: Interdigit Long Timer (incomplete Entry Timer)

Interdigit Long Timer expires. This setting is especially helpful to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 186: Interdigit Short Timer (complete Entry Timer)

Set an instant timer for a particular sequence within the dial plan. EXAMPLE: (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 9,8,011xx. | 9,8,xx.|[1-8]xx) With the timer set to 0, the call is transmitted automatically 9,8,1[2-9]xxxxxxxxxS0 when the user dials the final digit in the sequence. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 187: Editing Dial Plans On The Ip Phone

Maximum number length is 63 characters. Defaults to blank (no emergency number). (Not applicable to WIP310.) Click Submit All Changes. The phone reboots. STEP 8 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 188: Resetting The Control Timers

STEP 4 Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 5 Timer field. Refer to the definitions at the beginning of this section. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 189: Chapter 9: Configuring The Cisco Spa 500s Attendant Console

The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones. The Cisco SPA 500S works in both SIP and SPCP mode. The Cisco SPA 500S connects to the phone with the attachment arm provided (not shown).
Page 190: Cisco Spa 500s Features

Illuminated line status monitoring (Idle, Ringing, Busy, Null, or Registration Error) • One-touch Call Transfer—Incoming calls can be immediately transferred to the target destination by pressing a button/key as assigned on the Cisco SPA 500S. The following table describes Cisco SPA 500S ports and LEDs. Port/LED...
Page 191: Setting Up The Cisco Spa 500s Attendant Console

STEP 1 the phone. For instructions on installing the Cisco SPA 500S and an introduction to its use, refer to the Cisco SPA 500S Quick Start Guide or the phone user guides available on Cisco.com. See Appendix C, “Where to Go From Here,”...
Page 192: Configuring The Cisco Spa 9000 For The Cisco Spa 500s

The BroadSoft server requires you to assign IP phone users to the Busy Lamp (BLF) Monitor Users List. The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA 500S, which subscribes for this service. To configure the BroadSoft server to support the Cisco SPA 500S:...
Page 193: Configuring The Asterisk Server For The Cisco Spa 500s

“Configuring BroadSoft Busy Lamp Field Auto-Configuration” section on page 187. Configuring the Asterisk Server for the Cisco SPA 500S To configure the Asterisk server to allow the Cisco SPA 500S to register for BLF monitoring: Add a context in the extensions.conf file. STEP 1 Add a Subscribecontext command to point to the context in the sip.conf file.
Page 194: Configuring The Cisco Spa 500s

NOTE These steps are not required for other server types such as BroadSoft and Asterisk. Connect to the web UI for the phone to which the Cisco SPA 500S is connected. STEP 1 Click Admin/Advanced on the web UI page.
Page 195: Unit/key Configuration Scripts

STEP 8 default. You cannot complete the software configuration for the Cisco SPA 500S if this option is enabled. (You can use Test Mode Enable later to test the Cisco SPA 500S.) Create a configuration script for each target extension or user you want to monitor STEP 9 using the Cisco SPA 500S.
Page 196

• vid (optional)— All LEDs on the Cisco SPA 500S use phone extensions that they are assigned to. By default, LEDs on the Cisco SPA 500S are assigned to the first configured extension on the connected phone. You can optionally assign LEDs to any other phone extensions using vid=keyword.
Page 197: Assigning Cisco Spa 500s Leds To Phone Extensions

Setting Up the Cisco SPA 500S Attendant Console Assigning Cisco SPA 500S LEDs to Phone Extensions By default, all 32 keys on the Cisco SPA 500S are assigned to the first extension on the IP phone (extension 101 based on the default multicast autoconfiguration).
Page 198: Broadsoft Syntax

To configure BLF auto-configuration: Log in to the web administration interface. STEP 1 Click Admin Login. STEP 2 Click advanced. STEP 3 Click the Att Console tab. STEP 4 Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 199: Attendant Console Parameters

Cisco SPA 500S units attached). Unit 2 Enable Enables or disables the second Cisco SPA 500S unit (each phone can have up to two Cisco SPA 500S units attached). Subscribe Delay Length of delay before attempting to subscribe.
Page 200: Monitoring The Cisco Spa 500s

184 Monitoring the Cisco SPA 500S To display the status of the Cisco SPA 500S, click the Attendant Console Status link on the GUI. The status of each attendant console attached (Unit 1 and Unit 2) is shown. Parameters are read-only.
Page 201: Cisco Spa 500s Unit Monitoring Notes

Displays the version of the hardware. Unit Online Displays whether the unit is connected or not. Subscribe Retry Interval Displays the length of time the Cisco SPA 500S waits to try again if subscription fails. SW Version Displays the version of the software currently running on the unit.
Page 202: Chapter A: Creating An Led Script

This is a user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 203: Led Script Examples

Local Active: This station is engaged in a connected call on this call appearance • Local Ringing: This station is ringing for an incoming call on this call appearance • Local Held: This station has placed this call appearance on hold Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 204

Registering: The station is attempting registration with the proxy server for the corresponding extension. • Disabled: This line key on this station is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 205: Appendix B: Cisco Spa 500 Series And Wireless Ip Phone Field Reference

• Attendant Console Status, page 282 • Cisco SPA 525G-Specific Tabs, page 283 For information about the Provisioning page, see the Cisco Small Business IP NOTE Telephony Devices Provisioning Guide. Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 206: Info Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Info Tab This section describes the fields for the following headings on the Info tab: • System Information, page 195 • Network Configuration (SPCP), page 197 • VPN Status, page 197 •...
Page 207

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Current Gateway Displays the default router assigned to the IP phone. Primary DNS Displays the primary DNS server assigned to the IP phone. Secondary DNS Displays the secondary DNS server assigned to the IP phone.
Page 208: Network Configuration (spcp)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Standard Channel (Cisco SPA Shows the wireless channel being used in the wireless 525G only) connection. Security Mode (Cisco SPA Shows if wireless security is configured on the phone 525G only) (yes or no).
Page 209: Product Information

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Product Information Parameter Description Product Name Model number of the IP phone. Serial Number Serial number of the IP phone. Software Version Version number of the IP phone software.
Page 210

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Broadcast Bytes Recv Total number of broadcast bytes received and processed. Broadcast Pkts Dropped Total number of broadcast packets received but not processed. Most codecs can handle up to 5% random packet drops as long as the packets are random and not in groups of two or more.
Page 211: Ext Status

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Ext Status The following parameters show for each extension on the phone. Parameter Description Registration State Shows “Registered” if the phone is registered, “Not Registered” if the phone is not registered to the ITSP.
Page 212

Cisco SPA 500 Series and Wireless IP Phone Field Reference Info Tab Parameter Description Peer Phone Phone number of the internal phone. Duration Duration of the call. Packets Sent Number of packets sent. Packets Recv Number of packets received. Bytes Sent Number of bytes sent.
Page 213: Downloaded Ring Tone

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description R Factor Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC 3611—RTP Control Protocol Extended Reports (RTCP XR).
Page 214: System Configuration

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab • VLAN Settings, page 207 • Wi-Fi Settings (Cisco SPA 525G only), page 208 • Bluetooth Settings (Cisco SPA 525G only), page 208 • VPN Settings, page 208...
Page 215: Internet Connection Type And Static Ip Settings

• SIP—Session Initiation Protocol. Choose if the phone is used with a SIP call control system, such as the Cisco SPA 9000 or a SIP call control system from another provider such as BroadSoft or Asterisk. • SPCP—Smart Phone Control Protocol. Choose if...
Page 216: Pppoe Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description LAN MTU LAN Maximum Transmission Unit size. Default value: 1500. Ethernet MTU (SPCP) Ethernet Maximum Transmission Unit size. Default value: 1500. Duplex Mode Duplex Mode—Choose one of the following to configure the speed/duplex for the phone’s Ethernet...
Page 217

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Parameter Description Domain The network domain of the IP phone. Primary DNS DNS server used by IP phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server.
Page 218: Vlan Settings

Parameter Description Enable Bonjour Enable Bonjour networking that is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. VLAN Settings Not applicable to the WIP310. NOTE Parameter...
Page 219: Wi-fi Settings (cisco Spa 525g Only)

Cisco SPA 500 Series and Wireless IP Phone Field Reference System Tab Wi-Fi Settings (Cisco SPA 525G only) Parameter Description Set to yes to enable Wireless-G service on the SPA525-wifi-on Cisco SPA 525G. Bluetooth Settings (Cisco SPA 525G only) Parameter...
Page 220: Sip Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab SIP Tab This section describes the fields for the following headings on the SIP tab: • SIP Parameters, page 209 • SIP Timer Values (sec), page 213 •...
Page 221

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description SIP Reg User Agent Name User-Agent name to be used in a REGISTER request. If this is not specified, the <SIP User Agent Name> is also used for the REGISTER request.
Page 222

If set to yes, the Cisco IP phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot.
Page 223

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Mark All AVT packets If set to yes, all audio video transport (AVT) tone packets (encoded for redundancy) have the marker bit set. If set to no, only the first packet has the marker bit set for each DTMF event.
Page 224: Sip Timer Values (sec)

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab SIP Timer Values (sec) Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. Defaults to .5 seconds. SIP T2...
Page 225

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Reg Max Expires Maximum registration expiration time allowed from the proxy in the Min-Expires header. If the value is larger than this setting, the maximum value is used.
Page 226: Response Status Code Handling

This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.
Page 227: Rtp Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Retry Reg RSC Interval to wait before the IP phone retries registration after failing during the last registration. Defaults to blank. RTP Parameters Parameter Description RTP Port Min Minimum port number for RTP transmission and reception.
Page 228

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the IP phone can be programmed to send out compound RTCP packet on the connection.
Page 229: Sdp Payload Types

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description Stats In BYE Determines whether the IP phone includes the P-RTP- Stat header or response to a BYE message. The header contains the RTP statistics of the current call.
Page 230

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r32 Dynamic Payload G726r32 dynamic payload type. The default is 2. G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127. Defaults to 96. NOTE Not applicable to Cisco SPA 525G/WIP310.
Page 231

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. NOTE Not applicable to Cisco SPA 525G/WIP310. G726r32 Codec Name G.726-32 codec name used in SDP.
Page 232: Nat Support Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored.
Page 233

Cisco SPA 500 Series and Wireless IP Phone Field Reference SIP Tab Parameter Description STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the IP phone can perform a NAT- type discovery operation when it powers on. It...
Page 234: Linksys Key System Parameters

Force LAN Codec The choices are: none, G.711u, or G.711a. Defaults to none. Provisioning Tab For information about the Provisioning page, see the Cisco Small Business IP NOTE Telephony Devices Provisioning Guide. Regional Tab This section describes the fields for the following headings on the Regional tab: •...
Page 235: Call Progress Tones

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab • Control Timer Values (sec), page 228 • Vertical Service Activation Codes, page 228 • Vertical Service Activation Codes, page 228 • Outbound Call Codec Selection Codes, page 234 •...
Page 236

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when <Dial Tone> or any of its alternatives times out.
Page 237

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description SIT4 Tone This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen.
Page 238: Distinctive Ring Patterns

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Distinctive Ring Patterns Parameter Description Cadence 1 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4.
Page 239: Control Timer Values (sec)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Control Timer Values (sec) Parameter Description Reorder Delay Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds.
Page 240

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Call Return Code This code calls the last caller. Defaults to *69. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code.
Page 241

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description CW Deact Code Disables call waiting on all calls. Defaults to *57. CW Per Call Act Code Enables call waiting for the next call. Defaults to *71.
Page 242

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) Defaults to *18. Secure One Call Deact Code Makes the next outbound call not secure.
Page 243

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the IP phone what to do when the user places the current call on hold and is listening to the second dial tone.
Page 244

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72| * 74|*67|*82, etc.
Page 245: Vertical Service Announcement Codes

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Outbound Call Codec Selection Codes These codes automatically appended to the dial-plan. You do not need to include them in the dial-plan.
Page 246

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Force G722 Code Makes this codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio.
Page 247

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. NOTE Not applicable to WIP310 or Cisco SPA 525G. Force G726r24 Code Makes this codec the only codec that can be used for the associated call.
Page 248: Time (cisco Spa 525g Only)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Time (Cisco SPA 525G Only) Parameter Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00.
Page 249

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Set Local Time (HH/mm) Sets the local time (hh represents hours and mm represents minutes). Seconds are optional. NOTE Not applicable to the Cisco SPA 525G.
Page 250

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ;...
Page 251

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description The <weekday> value equals any value in the range 1- 7 (Monday-Sunday). It can also equal 0. If the <weekday> value is 0, this means that the date to start or end daylight saving is exactly the date given.
Page 252

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description Dictionary Server Script/ Defines the location of the dictionary server, the SCCP Dictionary Server languages available and the associated dictionary. The Script (Cisco SPA 525G) syntax is as follows: <Dictionary_Server_Script ua="na">...
Page 253

Cisco SPA 500 Series and Wireless IP Phone Field Reference Regional Tab Parameter Description The following is an example value: <Dictionary_Server_Script ua="na"> serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish ;x1=esS_v101.xml </ Dictionary_Server_Script> NOTE Not applicable to the WIP310. Language Selection/SCCP Specifies the default language. The value needs to...
Page 254: Phone Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: • General, page 243 • Line Key, page 246 • Miscellaneous Line Key Settings, page 247 •...
Page 255

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text •...
Page 256

NOTE Not applicable to the WIP310. Screen saver settings are found in the User tab on the Cisco SPA 525G. Screen Saver Wait Amount of idle time before screen saver displays.
Page 257: Line Key

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Line Key When used in the configuration profile, parameters in this section must be appended with , where represents line 1, 2, 3, 4, 5 or 6. For more information on these parameters, see the “Configuring Lines and Extensions”...
Page 258: Miscellaneous Line Key Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the IP phone initiates a new subscription. Defaults to 1800.
Page 259: Line Key Led Pattern

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description SCA Barge-In Enable Enables the SCA Barge-In. Defaults to no. Line Key LED Pattern Does not apply to the WIP310. NOTE Parameter Description Idle LED LED pattern during the Idle state, where the call appearance is not is in use and is available to make a new call.
Page 260

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Remote Progressing LED LED pattern during the Remote Progressing state, where another station is attempting on this shared call appearance an outbound call that is progressing. Not applicable if the call appearance is not shared.
Page 261: Supplementary Services

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Call Back Active LED Call Back operation is currently active on this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=s.
Page 262

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Block CID Serv Enable/disable blocking outbound Caller-ID service. Defaults to yes. Secure Call Serv Enable/disable secure-call service. Defaults to yes. Cfwd All Serv Enable/disable call-forward-all service.
Page 263: Ring Tone (cisco Spa 500 Series)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Service Annc Serv Enable/disable sending announcement requests to a customer-supplied announcement server. Defaults to no. Web Serv (Cisco SPA 525G Enable/disable the web server. only) Defaults to yes.
Page 264: Ring Tone (wip310)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Ring9 Ring tone script for ring 9. Defaults to n=Simple- 5;w=2;c=5. Ring10 Ring tone script for ring 10. Defaults to n=Office;w=4;c=1. Ring Tone (WIP310) Parameter Description...
Page 265: Multiple Paging Group Parameters

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Speakerphone Input Gain The amount of amplification to apply to the audio input signal for the speakerphone. Defaults to zero. Handset Additional Input Gain Applies additional input gain to the handset.
Page 266: Extension Mobility

EM User Domain The user domain for extension mobility. Defaults to blank. BroadSoft Settings The Cisco SPA 500 Series supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward. The following configuration fields are available: Parameter...
Page 267: Xml Service

Choose the extension (1 through 5) that is registered to the BroadSoft server. XML Service The Cisco SPA 500 Series supports XML services, such as an XML Directory Service or other XML applications. The following configuration fields are available: Parameter...
Page 268: Lightweight Directory Access Protocol (ldap) Corporate Directory Search

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Lightweight Directory Access Protocol (LDAP) Corporate Directory Search Does not apply to the WIP310. NOTE If using Active Directory with authentication set to MD5, you must first configure the following: •...
Page 269

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Client DN Enter the distinguished name domain components [dc] ; for example: dc=cv2bu,dc=com If using the default Active Directory schema (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com...
Page 270: Programmable Softkeys

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—phone number • n—Display name •...
Page 271

Cisco SPA 500 Series and Wireless IP Phone Field Reference Phone Tab Parameter Description Missed Call Key List Softkeys that display when a call has been missed. Customizing Phone Softkeys, page 51 more information. Off Hook Key List Softkeys that display when the receiver is lifted, or the headphone or speakerphone buttons are pressed.
Page 272: Ext Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Shared Held Key List Softkeys that display when a call is on hold on a shared line. See Customizing Phone Softkeys, page 51 for more information.
Page 273: General

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab • Subscriber Information, page 272 • Audio Configuration, page 273 • Dial Plan, page 276 In a configuration profile, the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies. For example:...
Page 274: Nat Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab NAT Settings Parameter Description NAT Mapping Enable To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes.
Page 275: Sip Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6.
Page 276

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no.
Page 277

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: •...
Page 278: Call Feature Settings

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Ntfy Refer On 1xx-To-Inv If set to yes, as a transferee, the phone will send a...
Page 279

When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified. Defaults to imusic when used with a Cisco SPA 9000 IP PBX. Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit.
Page 280: Proxy And Registration

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Mailbox ID Identifies the voice mailbox number/ID for the phone. Defaults to blank. Voice Mail Server Identifies the SpecVM server for the phone, generally the IP address and port number of the VM server.
Page 281

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2. 1 :5060—port is optional) or a domain name such as sip.server.com as long as this name is a fully- qualified domain name.
Page 282

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Register Expires Allow answering inbound calls without successful (dynamic) registration by the unit. If proxy responded to REGISTER with a smaller Expires value, the phone will renew registration based on this smaller value instead of the configured value.
Page 283: Subscriber Information

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority.
Page 284: Audio Configuration

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually may not be the one chosen for the connection.
Page 285

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes.
Page 286

Cisco SPA 500 Series and Wireless IP Phone Field Reference Ext Tab Parameter Description Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line. To use this feature, select yes.
Page 287: Dial Plan

Dial plan script for this line. The default is (<9:>xx.) (*xx| [ 3469]11| 0 |00|[2-9]xxxxxx|1xxx[2- 9]xxxxxxS0|xxxxxxxxxxxx.) The dial plan syntax is expanded in the Cisco SPA to allow the designation of three parameters to be used with a specific gateway: •...
Page 288: User Tab

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab User Tab This section describes the fields for the following headings on the User tab: • Call Forward, page 277 • Speed Dial, page 277 • Supplementary Services, page 278 •...
Page 289: Supplementary Services

WIP310. Speed dial configuration from the WIP310 is done on the phone. You can also configure speed dials on the Cisco SPA 500 Series IP phones; see the User Guide for the phone for more information.
Page 290: Screen (cisco Spa 525g)

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab Parameter Description Ringer Volume Sets the default volume for the ringer. Speaker Volume Sets the default volume for the full-duplex speakerphone. Handset Volume Sets the default volume for the handset.
Page 291

Cisco SPA 500 Series and Wireless IP Phone Field Reference User Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text •...
Page 292: Attendant Console Tab (cisco Spa 500 Series)

Length of delay before attempting to subscribe. Defaults to 1. Unit 2 Enable Enables or disables the second Cisco SPA 500S unit (each IP phone can have up to two Cisco SPA 500Ss attached). Server Type Selects the type of server used (Cisco SPA 9000, BroadSoft, or Asterisk).
Page 293: Unit 2

180. Attendant Console Status This page provides two tabs to display the status of up to two Cisco SPA 500S units that are supported by a single IP phone: • Unit 1—Displays information about the first Cisco SPA 500S unit.
Page 294: Cisco Spa 525g-specific Tabs

Cisco SPA 500 Series and Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs Parameter Description Subscribe Expires Displays when the current subscription expires. After the subscription expires, the Cisco SPA 500S automatically requests a new subscription. HW Version Displays the version of the hardware.
Page 295: Bluetooth (cisco Spa 525g)

Cisco SPA 500 Series and Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs Parameter Description Wi-Fi Device Choose the method of wireless setup: • Wi-Fi Profile—Create a wireless profile by manually entering information. • Wi-Fi Protected Setup—If your router has a WPS button, you can use Wi-Fi Protected Setup to add a new wireless network profile.
Page 296: Firmware Upgrade

Cisco SPA 500 Series and Wireless IP Phone Field Reference Cisco SPA 525G-Specific Tabs Firmware Upgrade Used to upgrade the firmware for the Cisco SPA 525G. See Upgrading Firmware, page Cisco SPA 500 Series and WIP310 IP Phone Administration Guide...
Page 297: Appendix C: Where To Go From Here

Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA500 Series and Wireless IP Phones. Product Resources Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Online Technical Support www.cisco.com/support...
Page 298

Cisco Small Business Home www.cisco.com/go/marketplace Marketplace Cisco For older Cisco IP phone models, such as the Cisco SPA9XX, see the NOTE SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA 500 Series IP phones and the Cisco WIP310.

This manual also for:

Spa 502g, Spa 509g, Spa 525g, Wip310, Spa 504g, Spa 508g