ADC CUDA 3 Administration Manual page 4

The equipment and software described herein may be covered by an ADC warranty statement. You may obtain a
copy of the applicable warranty by referring to www.adc.com/cable/support and selecting the technical assistance
link. What follows is a summary of the warranty statement. The summary is not binding on ADC and is provided to
you merely as a convenience.
The equipment warranty usually lasts twelve (12) months from point of shipment and the software warranty usually
lasts sixty (60) days from the point of shipment. The software warranty covers both functionality as well as the
media on which the software is delivered. Neither warranty entitles the customer to receive free and unlimited
access for technical assistance. A separate technical support agreement must be purchased for unlimited access to
technical support resources.
The equipment warranty only applies to the cost of a replacement component. It does not include the labor charge
for installation of the replacement component. During the warranty period, warranty claims will be processed on a
10-day return to factory basis. Once the defective component is returned to the factory, ADC's sole liability under
the equipment warranty shall be either:
To repair or to replace, at ADC's option, the defective equipment component with a new or refurbished
component; or
If after repeated efforts ADC is unable to resolve the defect by repair or replacement, to refund the purchase
price of the equipment or component upon return of the defective item.
A working component will be returned to the customer within 10 days after it is received by ADC.
The warranty period for repaired or replaced equipment components shall be the remainder of the original
warranty period for the repaired or replaced item or ninety (90) days, whichever is greater.
Equipment warranty claims can be processed on-line through a web interface or directly by a customer support
representative of ADC. As part of the standard process for issuing a Return Materials Authorization (RMA), the
Customer Support organization will verify all reported failures prior to authorizing a shipment of a replacement
part.
The equipment warranty does not cover any of the following events:
The equipment has been subject to abnormal use, abnormal conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse,
neglect, abuse, accident, alteration, improper installation, or other events which are not the fault of ADC,
including damage caused by shipping;
ADC or an authorized ADC distributor or reseller was not notified by the customer of the equipment defect
during the applicable warranty period.
If the software media is unusable such that the software cannot be loaded onto the equipment, ADC will replace
the media within 1 business day after ADC is notified through Technical Assistance Center.
During the software warranty period, ADC will provide software updates and/or maintenance releases at no
additional charge to resolve any issues where the software does not function according to software specification.
In order to receive on-going software maintenance releases after the 60-day warranty period, the customer must
purchase the base level technical assistance agreement.
The software warranty does not cover any of the following events:
Unauthorized modifications to the software or firmware;
Unauthorized installation of non-ADC software on the Cuda 12000 platform;
ADC or an authorized ADC distributor or reseller was not notified by the customer of the software defect
during the applicable warranty period.
Non-ADC software may be warranted by its developer, owner or other authorized entity as expressly provided in
the documentation accompanying such software.
Failures caused by non-ADC software are not covered by ADC's warranty and service activities to remedy such
failures will be billed to the customer.
Remote technical assistance will be provided free of charge during the 60-day software warranty period. The hours
for support during the warranty period are Monday through Friday from 8:00am to 5:00pm EST.
Additional hardware and software services are available by purchasing an extended service agreement. Contact
your account representative or call 1-877-227-9783 for further details.
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