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PC Programming Manual References
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Miscellaneous—VIP Call Mode
Feature Manual References
2.2.2.4 Distribution Order
2.2.2.6 Overflow Feature
Description
When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed
destination or a busy tone may be sent to the callers by the following features:
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
2.
Busy on Busy
1.
Intercept Routing—Overflow in an Incoming Call Distribution Group
Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following
conditions:
a.
There is no space in the waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged in.
c.
The Queuing Time Table is assigned, but there are no extensions logged in and the "
immediately when All Logout
d.
An Overflow command is assigned to the Queuing Time Table.
e.
The Overflow time expires.
f.
Manual Queue Redirection is performed.
[Available Destination]
The overflow destinations can be assigned for each incoming call distribution group and each time
mode (day/lunch/break/night) (→ 5.1.4 Time Service). The destination can be assigned as follows,
depending on the above conditions.
•
For a), b), and c):
→ 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Overflow Queuing Busy—Queuing Busy—Destination-Day, Lunch, Break, Night
•
For d), e), and f):
→ 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Overflow No Answer—Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night
Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX)
PS
Incoming Call Distribution Group
PS Ring Group
UM Group
Fax Unit
" setting is enabled.
Destination
2.2.2 Incoming Call Distribution Group Features
Availability
Overflow
ü
ü
ü
ü
ü
Feature Manual
57
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