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3.2.1 System Features
Custom Service Messages ("Press 1 for Sales, press 2 for Service...", etc.) can be recorded by the System
Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a
maximum of 200 Custom Services can be created.
Calls can be handled by Custom Service by:
•
Setting the Incoming Call Service of a trunk or port to "Custom Service Menu" and specifying a Custom
Service number.
→ 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—Day, Night, Lunch, and
Break Mode - Incoming Call Service
•
Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number.
→ 10.5 PBX Configuration—[2-5] System—Holiday Table—UM Holiday Table—Service
•
Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After pressing the
appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of Web Maintenance
Console.
PC Programming Manual References
7.5.4 Utility—Report—UM View Reports
23.3 UM Configuration—[4-3] Service Settings—Custom Service
Operating Manual References
Manager Operation
2.2.2 Message Manager Features—Recording Messages
3.2.1.16 Dialling by Name
Description
Allows the caller to be connected to the desired subscriber's mailbox or extension by searching for the
subscriber by name. Using the dialling keys, the caller can enter the first few letters of the subscriber's first
and/or last name. The Unified Messaging system searches for possible matches and offers to connect the
caller with the subscriber. Subscriber names are included or excluded from the Directory Listing according to
their Class of Service (COS).
Conditions
•
The System Administrator can change the Name Entry Mode (first, last, or full name entry) in Service
Settings.
PC Programming Manual References
20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—First Name
20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Last Name
21.1 UM Configuration—[2] Class of Service—Directory Listing
3.2.1.17 Emergency Greeting
Description
An emergency greeting can be recorded as one of company greetings. The emergency greeting can be
used in times such as when the company must be closed due to bad weather.
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Feature Manual
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