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2.19.2 Incoming Call Log
•
Display Lock
An extension user can lock the Incoming Call Log display to prevent the call information from being
viewed at any extension through personal programming (Display Lock). In this case, the Outgoing Call
Log display and the Personal Speed Dialling number display are also locked. An extension personal
identification number (PIN) is required to use this feature. (→ 2.24.1 Extension Personal Identification
Number (PIN))
•
Storing the Call Log Information in Personal Speed Dialling
When storing the number and name into Personal Speed Dialling from the call log information, the Idle
Line Access number or the TIE Line Access number is automatically attached to the telephone number.
•
Storing the Call Log Information from an Extension
Depending on system programming, the information about an extension (including over a TIE connection)
logged in the incoming call log can be stored in Personal Speed Dialling.
•
Incoming Call Log Memory
The total memory for the Incoming Call Log is determined in the PBX. The maximum number that can be
logged for each extension and incoming call distribution group is also determined through system
programming. If the memory becomes full, the new call record overwrites the oldest one.
•
Call Log for Incoming Call Distribution Group Calls
If the original destination of a call is an incoming call distribution group, and the call is not answered, the
information is logged in the call log for the group. If it is answered, the information is logged in the call log
for the answering extension.
•
Through system programming, it is possible to select which Incoming Call Logs record call information
when a call to an incoming call distribution group is answered by a member of the group:
–
Only the Incoming Call Log of the extension that answered the call.
–
Both the Incoming Call Log of the extension that answered the call and that of the incoming call
distribution group.
•
E-mail Notification of Missed Calls
Extension users can receive an e-mail notification when they have a missed trunk call.
→
Contact—Email 1–3 in 8.1.1 Users—User Container—Add User/Edit User
→
Email notification in 8.1.1 Users—User Container—Add User/Edit User
•
Through system programming, it is possible to select which Incoming Call Logs record call information
when a member of an incoming call distribution group answers a call to the group:
–
Only the Incoming Call Log of the extension that answered the call.
–
Both the Incoming Call Log of the extension that answered the call and that of the incoming call
distribution group.
•
When the Incoming Call Log—Extension / TIE Call setting is enabled, the caller's information (e.g.,
extension number) is logged in the incoming call log of the extension that answered the call.
PC Programming Manual References
10.9 PBX Configuration—[2-9] System—System Options
→ Option 7—Incoming Call Log—Extension / TIE Call
→ Option 7—Outgoing Call Log—Extension Call
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Miscellaneous—Supervisor Extension Number
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—
Call Log to ICD Group when ICD Member Answered
8.2.1 Users—User's Device Settings—Device Settings
→ Option 5—Incoming Call Display
→ Option 7—Incoming Call Log Memory
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