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2.4.4 Hands-free Answerback
11.3.1 PBX Configuration—[3-3-1] Group—Call Pickup Group—Main Setting—Main—Call Pickup Group
Monitor Feature
8.2.1 Users—User's Device Settings—Device Settings—Option 3
→ Call Pickup Deny
→ Call Pickup Group Monitoring
Feature Manual References
5.1.1 Class of Service (COS)
6.1 Capacity of System Resources
Operating Manual References
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)
2.4.4 Hands-free Answerback
Description
A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call
while in Hands-free Answerback mode, a hands-free conversation is established using one of the following
methods:
Type
Intercom Call
Trunk Call
Class of Service (COS) with Hands-free Answerback
Hands-free Answerback can be enabled only for specific callers based on the caller's COS setting. For
example, a nurse could call a room and the called extension will answer automatically so that the nurse can
check on the occupant of the room. However, other intercom calls would ring even if Hands-free
Answerback was set. Walking COS can also be used with this feature.
Conditions
•
Hands-free Answerback applies to:
Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or
Priority Hunting distribution method. (→ 2.2.2.2 Group Call Distribution)
•
Hands-free Answerback for Trunk Calls
System programming is required to use this feature.
•
Hands-free Answerback for Calls From an Extension That Placed a Trunk Call on Consultation
Hold
Calls from an extension that placed a trunk call on Consultation Hold can be treated by this feature as
either intercom calls or trunk calls, depending on system programming. If treated as intercom calls, the
call will be established immediately.
When transferring a call from an analogue trunk, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
Extensions that perform unscreened transfers often, such as operators, should have the Class of Service
(COS) with Hands-free Answerback feature disabled. Otherwise, transferred outside calls may be
automatically connected by Hands-free Answerback, even when the transfer destination is absent.
82
Feature Manual
Answering Method
Established immediately after a beep tone at the called
extension and the caller hears a confirmation tone.
Established after a specified number of rings, a called
extension hears a beep tone.
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