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Distribution Method
Priority Hunting
Ring
2.
Queuing Feature [→ 2.2.2.3 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call [→ 2.2.2.5 VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be
received in priority order.
4.
Overflow Feature [→ 2.2.2.6 Overflow Feature]
A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept
Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone
(Busy on Busy) or disconnect the line.
5.
Incoming Call Distribution Group Controlling Feature
Log-in/Log-out
Supervisory Feature
Conditions
•
One extension can belong to multiple incoming call distribution groups.
•
ICD Group button
An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming
call distribution group. It receives the incoming calls to the group.
One extension can have more than one ICD Group button of the same or different incoming call
distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution
group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button
is not assigned, incoming calls will arrive at the INTERCOM, CO or PDN button.
An idle extension is searched for in the specified order,
always starting from the same location.
All extensions in the incoming call distribution group ring
simultaneously.
Feature
Incoming Call Queue
Monitor
Log-in/Log-out
Monitor and Remote
Control
2.2.2 Incoming Call Distribution Group Features
Description
Description & Reference
Member extensions can join the group to
handle calls (Log-in) or leave the group for a
break (Log-out).
They can leave the group temporarily when
they are away from their desks, to prevent calls
being sent to their extensions.
→ 2.2.2.7 Log-in/Log-out
The supervisor extension can monitor various
information about the incoming calls for each
incoming call distribution group on his display.
→ 2.2.2.8 Supervisory Feature
Monitor: The supervisor extension can monitor
the log-in/log-out status of the group members.
Remote Control: The supervisor extension can
change the status of the members.
→ 2.2.2.8 Supervisory Feature
Feature Manual
47
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