Table of Contents
Advertisement
2.1.1 Incoming Trunk Call Features
However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a
public network that is busy.
Conditions
•
Intercept Routing—DND on/off
Intercept Routing—DND can be enabled or disabled system programming.
If disabled, one of the following is activated depending on the type of line that a call arrives through:
a.
ELCOT/CLCOT/LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original
destination while the caller hears a ringback tone.
b.
Other Trunk Cards: A busy tone will be sent to the caller.
•
If the intercept destination cannot receive the call:
a.
Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call
is answered.
b.
Intercept Routing—Busy/DND: The call will be sent back to the original destination when the call
arrives through the ELCOT/CLCOT/LCOT or T1 (LCOT/GCOT) card. When the call arrives through
other trunk cards the caller will hear a busy tone.
•
Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will not be
redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that
extension will be redirected to the next extension in the idle extension hunting group.
•
Intercept Routing for intercom calls can be enabled or disabled on a system basis.
→ 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous—Intercept—Intercept Routing for
Extension Call
•
IRNA Timer
The IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,
break, night).
→ 8.2 Users—User's Device Settings—Intercept No Answer Time—Intercept No Answer Time—Day,
Lunch, Break, Night
•
The Intercept Routing destination for each time mode will not apply for Intercept Routing—Busy. When
the original destination is busy, the call is redirected to the Intercept Routing—Busy destination assigned
through system programming. If no destination is assigned the caller will hear a busy tone.
•
The time modes that are selected for trunk calls arriving at extensions and UM groups are decided on a
tenant basis.
•
Intercept for calls to an outside destination
–
ELCOT/CLCOT/LCOT trunks without reverse circuit detection (→ 2.5.4.5 Reverse Circuit) and
channels of a T1 trunk set to LCOT type do not support this feature.
–
This feature may not be available depending on the specifications of the telephone network.
–
This feature is not available when the original call was made from a SIP extension.
PC Programming Manual References
10.3 PBX Configuration—[2-3] System—Timers & Counters
→ Dial / IRNA / Recall / Tone—Intercept Routing No Answer (IRNA)—Day, Lunch, Break, Night
→ DISA / Door / Reminder / U. Conf—DISA—Intercept Timer—Day, Lunch, Break, Night
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Overflow No
Answer—Time out & Manual Queue Redirection—Destination-Day, Lunch, Break, Night
8.2.1 Users—User's Device Settings—Device Settings
→ Intercept Destination
→ Intercept No Answer Time
36
Feature Manual
Advertisement
Table of Contents
