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Note
•
Operator 1 in day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator's mailbox is the General Delivery Mailbox.
•
Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming
Call Distribution Group).
Calls can be directed to an operator when:
a.
A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller
does not dial any digits).
b.
A caller dials "0" when the call is being handled by Automated Attendant service.
c.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service. After pressing the appropriate dial key, the caller is directed to an operator.
→ 23.3 UM Configuration—[4-3] Service Settings—Custom Service
→ 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv—Personal Custom Service
Operator Service can be structured as a cascade so that if Operator 1 cannot take the call, it goes to
Operator 2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each
stage, there are other options for busy cases and no-answer cases.
•
Busy Coverage Mode
Determines how calls to an operator will be handled when the line is busy. The Busy Coverage options
are: Hold, No Answer Coverage, Call Waiting, and Disconnect Message.
•
No Answer Coverage Mode
Determines how calls will be handled when an operator does not answer within the time specified for
"Operator No Answer Time". The No Answer Coverage options are: Caller Select, Leave Message,
Disconnect Message, and Next Operator.
PC Programming Manual References
23.2 UM Configuration—[4-2] Service Settings—Parameters—Automated Attendant
→ Operator Service—Operator's Extension
→ Operator Service—Busy Coverage Mode
→ Operator Service—No Answer Coverage Mode
Operating Manual References
Manager Operation
2.2.2 Message Manager Features—Customising the Message Manager's Mailbox
3.2.1.36 PIN Call Routing
Description
Allows the System Administrator to store a maximum of 200 PIN (Personal Identification Number) (max. 20
digits) numbers and assign a destination (extension, mailbox, mailbox group, or Custom Service) to each
PIN for each time mode (day, night, lunch, and break). In a Custom Service, callers can be required to enter
a PIN number in order to be directed to a destination.
PC Programming Manual References
20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Mailbox Parameters—Call Transfer
Anytime in Incomplete Handling Menu
23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing
3.2.1 System Features
Feature Manual
285
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