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2.29.2 Call Control Feature
•
All the devices of the users supporting automatic call recording are call recording compatible.
Feature Manual References
3.1 Unified Messaging System Administration
2.29.2.7 Various Logs and Reports
Description
•
The various logs of the sub devices, wireless devices, and public devices are stored as if from the main
device.
Conditions
•
User SMDR and billing (Hotel Charge) information is recorded as data of the operations of each device
which are recorded as operations of the main device.
When calls are restricted due to the total billings at the main device, the locked state is also applied to the
other devices, restricting their calls as well.
•
Regarding the user's outgoing call log, incoming call log and message waiting log (hereafter referred to
as MSW log), the operations of each device and operations regarding the sub extensions are recorded in
every log of the user's main device.
The sub device and wireless device can refer to operate/delete the contents from the main extension of
every log by use of the confirmation operation.
However, for UT terminals and general-purpose SIP terminals/SIP Softphones, in order to operate and
record incoming and outgoing call logs when the terminals are set as sub extensions, see operations in
accordance with the settings from the sub device to the main device/main extension log.
•
The information on all the devices of the User Container is recorded as information on the main device in
the ACD report/call monitor.
2.29.2.8 CTI
Description
Operation from any of the devices owned by the user (main/sub/wireless/public) will be notification
controlled for CTI by the extension number of the main device of the user.
Conditions
•
Extensions supporting CTI control are; IP-PT, IP Softphone, SIP terminal, DPT, SLT, and DECT PS.
•
When receiving a response with CTI client for the user call and for Makecalls originating from the CTI
client, you can switch between which user-owned device receives a response and which device makes a
Makecall with the following methods.
1.
Select in the User Portal menu
CTI control device selection: main (initial value)/wireless/sub/public 1/public 2/public 3/public 4
* Only devices in the Service-in state can be selected, but KX-NSX Series cannot be selected as a
public device.
When a selected devices services out, the control device is switch back to main (initial value).
2.
Access code operation of the device
Devices you want to have support CTI control can be configured with the Access Code.
This Access Code operation allows you to conjunct with the settings from, 1. and automatically
switch between the two.
[Operation]
Dial the "CTI control support registration Access Code" when hearing the dial tone of the extension.
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