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2.2.2 Incoming Call Distribution Group Features
Command
Queue No.
Queue No. and Time
None
(No command)
[Programming Example of Queuing Time Table]
Queuing Time Table
No.
01
02
*2
03
:
→ 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table—Queuing Sequence—
*1
Sequence 01–16
If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
*2
Explanation for Queuing Time Table 01:
Sequence 01
The call
OGM 001 is sent.
queues.
Thank you for
calling Panasonic.
The department
you are calling is
busy. Please
hold the line. We
will answer your
call shortly.
Exit from Queuing
If DISA Automated Attendant settings (→ 2.16.1 Direct Inward System Access (DISA)—DISA Built-in
Automated Attendant Number (DISA AA Service)) are assigned to an OGM used in the Queuing Time Table,
the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that
52
Feature Manual
Description
Announces the number of calls in
the waiting queue ahead of the
caller.
Announces the number of calls in
the waiting queue ahead of the caller
and the estimated waiting time.
Redirects to the next sequence.
Sequence 01
OGM 001
OGM 002
:
Queuing Time Table 01
Sequence 02
Music on
Hold is sent
for 30
seconds.
The call is connected to the member
extension as soon as the extension
becomes available.
Activation key required:
Call Centre Feature Enhancement
(KX-NSXF002 or KX-NSXF021)
Activation key required:
Call Centre Feature Enhancement
(KX-NSXF002 or KX-NSXF021)
If assigned as sequence 01, the
Queuing Time Table will not be
activated.
Sequence
Sequence 02
Sequence 03
Wait 30 s
OGM 003
Wait 30 s
OGM 004
:
Sequence 03
Sequence 04
OGM 003 is sent.
Redirects to
the overflow
We are sorry to
destination.
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Condition
*1
Sequence 04
Overflow
None
:
:
Overflow
destination
answers.
...
:
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