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digit. For example, programming the VM group floating extension number as DISA AA number 1 for an
OGM allows a caller to be redirected to voice mail:
(OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a
voice message."
If the caller presses 1 while the OGM is playing, she will be redirected to voice mail where she can leave a
voice message.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing
Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
Red on
Rapid red flashing
The editing of the guidance used in the Queue announcement feature/Backup/Restore feature can only
be used when the optional Storage Memory Card is mounted.
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Incoming Call Queue
Monitor
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→ Overflow Queuing Busy
→ Overflow No Answer
→ Queuing Time Table
→ Miscellaneous—Extension No Answer Redirection Time
→ Miscellaneous—Maximum No. of Busy Extension
11.7.1 PBX Configuration—[3-7-1] Group—UM Group—System Settings—Call Waiting on UM Group
8.3.1 Users—User's Flexible Button—Wired Extension
→ Type
→ Extension Number (for Hurry-up)
8.3.2 Users—User's Flexible Button—Portable Station
→ Type
→ Extension Number (for Hurry-up)
Feature Manual References
2.2.2.6 Overflow Feature
2.28.2 Outgoing Message (OGM)
2.21.2 Flexible Buttons
6.1 Capacity of System Resources
Calls in the Waiting Queue
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
2.2.2 Incoming Call Distribution Group Features
Feature Manual
53
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