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2.2.2 Incoming Call Distribution Group Features
Programming Conditions
Group Call
Waiting Mode
Distribution
All
* Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.
[Example]
Group Call Waiting mode: All
•
Group call distribution method
•
for idle extensions: UCD
[ICD Group Button for Group Call Waiting]
The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution
method as follows:
a.
Ring: The Group Call Waiting feature activates for all busy member extensions (even when the
extensions do not have ICD Group buttons) simultaneously for only one incoming call—additional
calls will wait in a queue.
b.
UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD Group button
located on busy member extensions in a certain order. (This order depends on the type: UCD or
Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied—
additional calls will wait in a queue.
Note
In method b), if an extension has one or more ICD Group buttons for an incoming call
distribution group and all the ICD Group buttons on the extension are occupied, the Group
Call Waiting feature for the group will not work at the extension.
Incoming Call
Distribution
Group 1
(Floating
extension
no.: 601)
3.
No Reply Redirection (UCD or Priority Hunting Method)
If a call received at a member extension is not answered within a preprogrammed time period (No
Answer time), the call will be redirected to the next member extension. If there is no idle group
member, the call queues at the target extension until a group member becomes available.
50
Feature Manual
Group Call
Distribution Method
UCD
Priority Hunting
Ring
UCD/Priority Hunting/
Ring
Incoming Call
Distribution
3
Group 2
(Floating
2
extension
no.: 602)
Result
Group Call Waiting
Distribution Method
UCD
Priority Hunting
Not available*
Ring
All extensions hear the Call
Waiting tone (Ring).
1
ICD Group 1; 601 (Call Waiting)
ICD Group 1; 601 (Call Waiting)
ICD Group 2; 602 (Answering the Call)
Capable
Telephone
PT/PS with idle
ICD Group button
Any telephone
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