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[Graph Example]
Conditions
CAUTION
A maximum of 2 months (the current month and the previous month) of ACD reports are saved. ACD
reports saved automatically in the PBX that have exceeded the save period are deleted automatically. Any
ACD report data that must be retained should be backed up periodically.
•
KX-NSXF002 or KX-NSXF021 (Call Centre Feature Enhancement) is required to use this feature.
•
Up to 32 users can be set as an ACD supervisor through system programming.
•
The number of calls that can have monitoring saved up to 1,200,000 calls.
Feature Manual References
2.23.2 Room Status Control
2.23.3 Call Billing for Guest Room
PC Programming Manual References
8.7 Supervisors—ICDG Management
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
11.5.4 PBX Configuration–[3-5-4] Group—Incoming Call Distribution Group—ACD Supervisor
Operating Manual References
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)
4.1.3 Supervisory Monitor (ACD) Control
2.2.2 Incoming Call Distribution Group Features
Feature Manual
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