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2.2.2 Incoming Call Distribution Group Features
- Circular
Incoming Call
8
Distribution
Group 1
1
Explanation:
Calls queued in groups 1 and 3, with VIP Call mode enabled, are given priority according to their group.
After call 1 in group 1, several other calls are received. However, call 8 in group 1 is distributed next.
Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed evenly
from the lowest numbered group.
- FIFO
Incoming Call
8
Distribution
Group 1
1
Explanation:
Since groups that have VIP Call mode enabled do not follow the regular distribution order, the calls in those
groups are distributed in the order of 1, 8, 4, 6.
Once all the calls in groups 1 and 3 have been distributed, the calls in groups 2 and 4 are distributed in the
order they were received.
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Feature Manual
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
Incoming Call
7
Distribution
Group 2
3
Distribution order: 1
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
Incoming Call
7
Distribution
Group 2
3
Distribution order: 1
Incoming Call
6
Distribution
Distribution
Group 3
4
4
6
3
2
8
7
Incoming Call
6
Distribution
Distribution
Group 3
4
8
4
6
2
3
5
5
Group 4
2
5
5
Group 4
2
7
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