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2.2.2 Incoming Call Distribution Group Features
Operating Manual References
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection)
2.2.2.4 Distribution Order
Description
The distribution method of queued calls in an incoming call distribution group to an idle extension that
belongs to several groups can be selected through system programming.
The following modes are available.
Mode
Circular
FIFO (First In First Out)
[Example]
- Circular
Incoming Call
Distribution
Group 1
Explanation:
Calls are distributed according to the order of the incoming call distribution groups. After call 1 in group 1,
the next call received was call 2 in group 3. However, call 3 in group 2 is given priority with this method.
- FIFO
54
Feature Manual
The extension receives the first available call that was received
to the incoming call distribution group which comes after the
incoming call distribution group that sent the previous call.
The extension receives the first available call that was received
from all the incoming call distribution groups to which it belongs.
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
Incoming Call
6
5
Distribution
Group 2
1
3
Distribution order: 1
Description
Incoming Call
4
Distribution
Group 3
2
3
2
6
5
4
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