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3.2.1 System Features
c.
Listen to all subscriber names and select the desired extension (→ 3.2.1.26 List All Names)
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on
numbers dialled by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard
by callers before the calls are transferred. This feature is not available when the name of called party is not
recorded.
The service can be programmed for day, night, lunch, and break time modes, and is available for both Port
and Trunk Services.
Callers will reach Automated Attendant service when:
a.
The Incoming Call Service of a trunk or port is set to "Automated Attendant Service" (→ 22.1 UM
Configuration—[3-1] UM Extension / Trunk Service—Service Group—Day, Night, Lunch, and Break
Mode - Incoming Call Service).
b.
The call service of a Holiday is set to "Automated Attendant Service"
→ 10.5 PBX Configuration—[2-5] System—Holiday Table—UM Holiday Table—Service
c.
They press [#8] (Automated Attendant Service Access Command) during a call.
d.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service.
→ 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv
→ 23.3 UM Configuration—[4-3] Service Settings—Custom Service
e.
A subscriber transfers the caller to Automated Attendant service.
PC Programming Manual References
23.2 UM Configuration—[4-2] Service Settings—Parameters
3.2.1.4 Automatic Two-way Recording for Manager
Description
Calls to and from specified extensions can be automatically recorded to a mailbox. Extensions are assigned
to a supervisor, who can listen to the recorded messages through Web Maintenance Console. For each
targeted extension, the following types of calls can be recorded:
•
Intercom (internal) calls
•
Trunk (external) calls
•
Incoming ICD group calls only (i.e., when recording trunk calls, limit recording to incoming ICD group calls
only)
Recorded conversations are treated as new messages in the dedicated mailbox.
The period within which calls are recorded can be set through system programming.
A manager can receive an e-mail notification when Automatic Two-way Recording is used. For details, see
"5.4.4 E-mail Notification for Manager".
Note
•
You should inform the other party that the conversation will be recorded.
•
Irrespective of the Default Password for New Mailboxes setting, the Automatic Two-way Recording
mailbox does not have a default password. It is recommended to set a password.
270
Feature Manual
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