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2.4.3 Call Pickup
The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group
can be programmed through system programming. Call Pickup is available only when the DSS button is
flashing red.
[Group Call Pickup]
•
A specified number of call pickup groups can be created, each of which consist of extension user groups.
One extension user group can belong to several call pickup groups. (→ 5.1.2 Group)
[Example]
Call Pickup Group 1
Extension
User Group 1
Extn. 100 Extn. 101
[Caller Information Display before Call Pickup]
•
This feature is available only under the following conditions:
–
The "Caller Information Display before Call Pick-up" setting is enabled.
–
Directed Call Pickup is enabled for the extension picking up the call.
–
The assigned button is a DSS button.
[Call Pickup Group Monitor]
•
This feature is available only under the following conditions:
–
The Call Pickup Group Monitor Feature setting is enabled in call pickup group settings.
–
The Call Pickup Group Monitoring setting is set to "Display & Tone1–3" or "Display only" in
extension settings.
–
The LCD display time is set in Call Pickup Group Monitor—LCD Display Duration (s) in timer
settings.
•
When a call arrives at a call pickup group, the following information is displayed on idle PTs.
–
Name associated with the caller's number
–
The caller's number
–
Name and extension number of the called extension
–
Absent Message of the called extension
•
If an extension belongs to several call pickup groups, its user can monitor calls for all call pickup groups.
However, the lowest numbered call pickup group is prioritised.
•
Up to 256 extensions can be monitored (refer to Call Pickup Group Monitoring in extension settings).
•
The caller information will stop being displayed in the following cases:
–
When the PT becomes active from an idle state.
–
When a button other than the ANSWER button is pressed. (The display will change according to the
performed operation.)
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Feature Manual
Call Pickup Group 2
Extension
Extension
User Group 2
User Group 3
Extn. 102 Extn. 103
Extn. 104 Extn. 105
Call Pickup Group 3
Extension
User Group 4
Extn. 106 Extn. 107
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