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2.2.2 Incoming Call Distribution Group Features
Simple Mode
[ACD Report]
An ACD report can be made with the following items included.
Group
Item
Incoming Calls
Talk Time
64
Feature Manual
Total
The number of incoming calls received by the target ICD group.
Answered
The number of incoming calls answered by the target ICD group.
Lost
The number of incoming calls to the target ICD group cancelled by
the caller.
Overflow
The number of overflowed incoming calls to the target ICD group.
Description
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