Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 12" before using this product. KX-NSX series: PNMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/pbx/...
Page 2: Feature Highlights
Easy Operation IP Communication This PBX supports IP communication using If you are using a certain Panasonic telephone a variety of IP telephones, such as the KX-NT300/ that is equipped with a Navigator Key and a KX-NT500 series with Self Labelling and/or...
Page 3: In This Manual
DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600) PT → Proprietary Telephone SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for communication.
Page 4 • Some optional hardware, software, and features are not available in some countries/areas, or for some PBX models. Please consult your certified Panasonic dealer for more information. • This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS Consoles.
Page 5 Feature Highlights [Example] To use an account code (Account Code Entry) PT/SLT/PS /SIP Extn. (Account) account code D.Tone Press Account or Enter account code Enter #. Off-hook. SIP phone users will not enter (max. 10 digits). hear this tone. outside phone no.
Page 6: Open Source Software
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any ® use of such marks by Panasonic Corporation is under licence. • All other trademarks identified herein are the property of their respective owners.
Page 7: Table Of Contents
Table of Contents Table of Contents 1 Operation ....................11 Before Operating the Telephones ................12 1.1.1 For Your Safety ......................12 1.1.2 Important Safety Instructions ..................15 1.1.3 Precautions ........................15 1.1.4 Data Security ........................ 16 1.1.5 Before Operating the Telephones ................. 17 Making Calls ........................
Page 8 Table of Contents 1.8.7 Quick Reference ......................161 Setting the Telephone According to Your Needs ............. 165 1.9.1 Setting the Alarm (Timed Reminder) ................165 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ............166 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) ........................
Page 9 Table of Contents 3 Customising Your Phone & System ..........251 Customising Your Phone (Personal Programming) ..........252 3.1.1 Customising Your Phone (Personal Programming) ............ 252 3.1.2 Settings on the Programming Mode ................253 3.1.3 Customising the Buttons ..................... 263 System Programming Using Web Maintenance Console ........
Page 10 Table of Contents Operating Manual...
Page 11: Operation
Section 1 Operation This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this NSX server. Operating Manual...
Page 12: Before Operating The Telephones
1.1 Before Operating the Telephones 1.1 Before Operating the Telephones 1.1.1 For Your Safety To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
Page 13 • Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact an authorised Panasonic Factory Service Centre for a replacement. • When mounting the NSX server on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the NSX server.
Page 14 • Read and understand all instructions. • When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. For the NSX server • Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions.
Page 15: Important Safety Instructions
Contact your telephone company. If all SLTs operate properly, there may be a problem with your NSX server. Do not reconnect the NSX server to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Page 16: Data Security
1.1.4 Data Security Note for the battery symbol (bottom symbol) This symbol might be used in combination with a chemical symbol. In this case it complies with the requirement set by the Directive for the chemical involved. For users in New Zealand only •...
Page 17: Before Operating The Telephones
Single Line Telephone (SLT) (e.g., rotary pulse telephone) Which features are available depend on the type of telephone being used. If you are using a Panasonic telephone with a special feature button such as or a display or both, you can follow the operations using the buttons or displayed messages for easy programming.
Page 18 Tone?" (Appendix). Display In this manual, "the display …" refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings. Some telephones also give you easy access to features.
Page 19 1.1.5 Before Operating the Telephones Using a Navigator Key/Volume Key The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key in the desired direction. The contrast or the volume level and the items will change as follows: Navigator Key (Level increases)
Page 20 SIP phone. When You Use a Panasonic Proprietary Telephone Panasonic proprietary telephones have useful feature buttons that simplify some operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone. Customised Buttons If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account"...
Page 21 1.1.5 Before Operating the Telephones Button Feature Used to access a specified outside line for making or receiving outside Single-CO (S-CO) calls. Direct Station Selection Used to access an extension with one touch. (DSS) It is also possible to be changed to the other feature button. One-touch Dialling Used to access a desired party or system feature with one touch.
Page 22 1.1.5 Before Operating the Telephones Button Feature Used to confirm a NSX server error. Also, pressing the System Alarm System Alarm button displays the current Multi-Connection networking status. Time Service (Day/Night/ Used to switch the time service mode. Lunch/Break) Answer Used to answer an incoming call.
Page 23 1.1.5 Before Operating the Telephones Calling Another Extension Feature title To call an extension (Intercom Call) Telephone types The abbreviations of PT/SLT/PS/SIP Extn. telephone types are explained in extension no. "Telephone types in procedures" below. (DSS) Dial extension number Talk. Off-hook.
Page 24 1.1.5 Before Operating the Telephones Telephone Company Business Communication Server Private ITSP*1 IP Network Network Doorphone & Door Opener Router (e.g., ADSL Modem) Remote PC IP-PT IP Softphone SIP Phone CTI Server IP-CS ITSP: Internet Telephony Service Provider DCE: Data Circuit Terminating Equipment Operating Manual...
Page 25: Making Calls
1.2 Making Calls 1.2 Making Calls 1.2.1 Basic Calling – Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry) Calling Another Extension To call an extension (Intercom Call) PT/SLT/PS/SIP Extn.
Page 26 1.2.1 Basic Calling PT/SLT/PS/SIP Extn. Enter 9 or 0. Off-hook. • The operator call number (default) varies depending on country/area. Calling an Outside Party You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX.
Page 27 1.2.1 Basic Calling To select the specified outside line PT/PS outside phone no. (S-CO) Off-hook. Press S-CO. Talk. Dial outside phone number. • Each of the S-CO button or G-CO button light shows the current status as follows: Off: The line is idle. Red on: The line is in use.
Page 28: Easy Dialling
Seize an outside line before entering an outside phone number. • A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up. • Account codes may use the digits "0" through "9".
Page 29 1.2.2 Easy Dialling – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling) With a One-touch Button (One-touch Dialling) You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialling)
Page 30 1.2.2 Easy Dialling To dial PT/SLT/SIP Extn. personal speed dialling no. Off-hook. Press AUTO DIAL Enter Dial personal speed or enter dialling number (2 digits). • To call using a directory, refer to "1.14.2 Using the Directories". • For SIP phone users: Telephones display only personal speed dialling numbers. Using Numbers Stored in the PBX (System Speed Dialling) You can make calls using speed dialling numbers stored in the PBX.
Page 31 1.2.2 Easy Dialling To set/cancel PT/SLT/PS Cancel C.Tone On-hook. Off-hook. Enter 740. Enter 1 to set or 0 to cancel. To dial PT/SLT/PS Off-hook. • To call another party, dial the desired party’s phone number before the preprogrammed number is dialled. •...
Page 32: Redial
1.2.3 Redial 1.2.3 Redial This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial) Redialling the Last Number You Dialled (Last Number Redial) PT/SLT/PS/SIP Extn. Off-hook. Press REDIAL or enter #. SIP Extn.
Page 33 1.2.4 When the Dialled Line is Busy or There is No Answer – Joining an Existing Call (Executive Busy Override) – Monitoring Another Extension (Call Monitor) – To an Extension Refusing the Call (DND Override) Reserving a Busy Line (Automatic Callback Busy) You can set the telephone to receive callback ringing: •...
Page 34 1.2.4 When the Dialled Line is Busy or There is No Answer • If you do not answer the callback ringing within 10 seconds, this feature will be cancelled. To cancel callback ringing (Automatic Callback Busy Cancel) PT/SLT/PS C.Tone Off-hook. Enter On-hook.
Page 35 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel (CCBS Cancel) PT/SLT/PS C.Tone Enter Off-hook. On-hook. • If you do not answer within a specified time period, this feature will be cancelled. • Availability of this feature depends on the ISDN service of your telephone company. Sending a Call Waiting Notification (Call Waiting) You can inform the called party that your call is waiting.
Page 36 1.2.4 When the Dialled Line is Busy or There is No Answer For an extension leaving a message waiting indication To leave a message waiting indication PT/SLT/PS When the called extension is busy or does not answer C.Tone On-hook. Press MESSAGE or enter 4.
Page 37 1.2.4 When the Dialled Line is Busy or There is No Answer SIP Extn. Talk. Off-hook. Enter Enter 2. • Performing this operation after receiving multiple waiting indications will call back the extension that left the most recent message waiting indication. To clear message waiting indications left on your extension PT/SLT/PS/SIP Extn.
Page 38 1.2.4 When the Dialled Line is Busy or There is No Answer To join an intercom call PT/SLT/PS Party joining the call A busy tone is heard and the caller information of the call to another (DSS) extension is displayed. (SDN) C.Tone B.
Page 39 1.2.4 When the Dialled Line is Busy or There is No Answer For the originating extension To talk to each party alternately PT/PS During a conversation To continue Talk to the Press TRANSFER. other party. • You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".
Page 40: Accessing The Isdn Service (Isdn Service Access)
1.2.5 Accessing the ISDN Service (ISDN Service Access) PT/SLT/PS extension no. DND Tone R.B.Tone Off-hook. Talk. Dial extension Enter 1. number. • SIP phone users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them using DND Override when the DND feature is set. 1.2.5 Accessing the ISDN Service (ISDN Service Access) You can access services provided by the ISDN.
Page 41: Alternating The Calling Method (Alternate Calling-Ring/Voice)
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice) The caller can alternate the alerting method, either ring or Ring voice, when making an intercom call. On the other hand, any extension can set the alerting Ring Hello method, either ring or voice, when receiving an intercom...
Page 42: To Access Another Party Directly From Outside (Direct Inward System Access [Disa])
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call (Walking COS) PIN: Personal Identification Number PT/SLT/PS your desired extension PIN extension no. extension no. extension no. phone no. C.Tone & D.Tone Enter extension PIN Dial desired Off-hook.
Page 43: 1.2.8 To Access Another Party Directly From Outside (Direct Inward System Access [Disa
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) Calling through DISA When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance.
Page 44: 1.2.8 To Access Another Party Directly From Outside (Direct Inward System Access [Disa
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an outside party From Outside Telephone PIN: Personal Identification Number In No Security Mode DISA outside phone no. phone no. R.B.Tone & DISA message Off-hook. Dial DISA Dial outside phone phone number.
Page 45: Setting Your Telephone From Another Extension Or Through Disa (Remote Setting)
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) CAUTION There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend: Enabling DISA security (Trunk Security or All Security).
Page 46 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) Through DISA From Outside Telephone PIN: Personal Identification Number DISA your extension no. phone no. R.B.Tone & extension no. DISA message Off-hook. Dial DISA Enter Dial your phone number. extension number.
Page 47: Receiving Calls
1.3 Receiving Calls 1.3 Receiving Calls 1.3.1 Answering Calls PT/SLT/PS/SIP Extn. Off-hook. Talk. Select one of the following methods: · Lift the handset to receive the preferred line. (Default: Ringing line is selected.) · Press the SP-PHONE button. · Press the flashing CO, INTERCOM, ICD Group, PDN, SDN, or DN button directly. ·...
Page 48: Answering A Call Ringing At Another Telephone (Call Pickup)
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) • PT users: The AUTO ANS button light shows the current status as follows: Off: Not set Red on: Set • PS users: Refer to the documentation for your phone. 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) –...
Page 49: Answering A Call Via An External Speaker (Trunk Answer From Any Station [Tafas])
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) • If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup. Answering a Call from Another Telephone (Call Pickup Group Monitor) Depending on system programming, PT users such as colleagues can view the caller information of a call to another extension which belongs to the same call pickup group.
Page 50: Using The Answer/Release Button
1.3.5 Using the ANSWER/RELEASE Button Through an external speaker PT/SLT/PS While hearing a tone external pager no. C.Tone Off-hook. Enter Enter external pager Talk. number (2 digits: 01-96). • You can also receive a paging announcement via a speaker with this operation. 1.3.5 Using the ANSWER/RELEASE Button The ANSWER and RELEASE buttons are convenient for operators using headsets.
Page 51: Identifying Malicious Calling Parties (Malicious Call Identification [Mcid])
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) To talk to a waiting caller While hearing a call waiting tone ANSWER Press ANSWER. Talk. To transfer an outside call to an extension with a one-touch operation During a conversation The called RELEASE party answers.
Page 52 1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) To request MCID PT/SLT/PS During a conversation or when hearing a reorder tone after the calling party hangs up. C.Tone Press TRANSFER or Enter 7 3. Talk or on-hook. Recall/hookswitch. • Availability of this feature depends on the ISDN service of your telephone company.
Page 53: During A Conversation
1.4 During a Conversation 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) – Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN) –...
Page 54 1.4.1 Transferring a Call (Call Transfer) During a conversation extension no. C.Tone Press Recall/ Dial Talk. On-hook. hookswitch. extension number. This step can be omitted. SIP Extn. During a conversation extension no. HOLD Press HOLD. Dial extension number. Talk. On-hook. •...
Page 55 1.4.1 Transferring a Call (Call Transfer) • System programming is required to use the One-touch Transfer feature during a conversation with an extension. Transferring to an Outside Party Using the PBX Service Some extensions may be restricted from performing this feature. PT/PS During a conversation outside...
Page 56 1.4.1 Transferring a Call (Call Transfer) • * For SIP phone users, instead of going on-hook, if you press the HOLD button once or twice (depending on the telephone being used), you can return to the held call. The call with the transferred party will be disconnected.
Page 57 1.4.1 Transferring a Call (Call Transfer) During a conversation phone no. C.Tone Press Recall/ Enter Dial phone number. Talk. On-hook. hookswitch. This step can be omitted. • To retrieve the held call, press the TRANSFER button, Recall/hookswitch. • Even if you go on-hook while transferring a call, it is transferred. •...
Page 58 1.4.1 Transferring a Call (Call Transfer) SIP Extn. During a conversation outside outside line XFER phone no. Press TRANSFER. Seize outside line. Dial outside phone Talk. On-hook. number. During a conversation outside outside line phone no. C.Tone Seize outside line. Dial outside phone Talk.
Page 59: Holding A Call
1.4.2 Holding a Call During a conversation outside phone no. C.Tone Enter #. Enter Dial outside phone On-hook. Press Recall/ hookswitch. number. • The availability of this feature depends on your SIP service provider. • You cannot return to the held call after dialling the destination’s number. Customising Your Phone •...
Page 60 1.4.2 Holding a Call During a conversation C.Tone Press Recall/ On-hook. Enter hookswitch. SIP Extn. During a conversation HOLD On-hook. Press HOLD. Operating Manual...
Page 61 1.4.2 Holding a Call To retrieve a call (Call Hold Retrieve) PT/SLT/PS At the holding extension (Call Hold Retrieve) (CO) A confirmation tone is heard. Off-hook. Talk. Press flashing CO or INTERCOM, or enter To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) (CO) A confirmation...
Page 62 1.4.2 Holding a Call SIP Extn. At the holding extension (Call Hold Retrieve) HOLD Press HOLD. Off-hook. Talk. To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number) A confirmation held line no. tone is heard.
Page 63 1.4.2 Holding a Call • If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group, INTERCOM, or DN button to make or answer another call. • For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension".
Page 64 1.4.2 Holding a Call During a conversation parking zone no. C.Tone Enter Enter a specified parking On-hook. Press Recall/ zone number (2 digits). hookswitch. If you hear a busy tone, enter another parking zone number. To retrieve (Call Park Retrieve) PT/PS (Call Park) Press a flashing Call Park.
Page 65: Talking To Two Parties Alternately (Call Splitting)
1.4.3 Talking to Two Parties Alternately (Call Splitting) 1.4.3 Talking to Two Parties Alternately (Call Splitting) When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately). • SIP phone users: You cannot leave the conversation and let the two remaining parties talk. To alternate between the parties leaving one party on hold temporarily PT/PS During a conversation...
Page 66: Answering Call Waiting
1.4.4 Answering Call Waiting To leave the conversation and then let the two parties talk PT/PS During a conversation (DSS) C.Tone extension no. Press TRANSFER. Press DSS or dial the other Talk to the Press TRANSFER. On-hook. party's extension number. other party.
Page 67 1.4.4 Answering Call Waiting 2. To hold the current call and then talk to the new party PT/PS While hearing a tone (CO) (ICD Group) (PDN) (SDN) Talk to the Press HOLD. new party. Press CO, ICD Group, PDN, Disregard this step if both SDN, or INTERCOM.
Page 68 1.4.4 Answering Call Waiting PT/SLT/PS During a conversation C.Tone Talk to the On-hook. Off-hook. Enter original party. 2.2 To hold the second call and then talk to the original party After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.
Page 69 1.4.4 Answering Call Waiting During a conversation C.Tone Talk to the Press Recall/ Enter hookswitch. original party. C.Tone Talk to the On-hook. Off-hook. Enter new party. • Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA) if you are having a conversation using the handset.
Page 70: Multiple Party Conversation
1.4.5 Multiple Party Conversation PT/SLT/PS PT/PS/KX-UT series/S-PS PT/PS While hearing a tone While hearing a tone (EFA) Press TRANSFER Enter Press FLASH/RECALL or Recall/hookswitch. or EFA. • To return to the original party, repeat the operation. • In this case, the FLASH/RECALL button on a proprietary telephone must be set to External Feature Access (EFA) mode through system programming.
Page 71 1.4.5 Multiple Party Conversation PT/PS During a conversation desired phone no. C.Tone Talk to the Press TRANSFER. Dial desired Press TRANSFER. Enter 3. phone number. new party. Seize an outside line before dialling an outside phone number. Talk with multiple parties. During a conversation desired phone no.
Page 72 1.4.5 Multiple Party Conversation To establish a conference call when receiving a call from an outside party during a two-party conversation PT/PS During a conversation (CO) (PDN) (SDN) Press the flashing Talk to the Press HOLD. Press CONF CO, PDN, or SDN. new party.
Page 73 1.4.5 Multiple Party Conversation To add another party on hold to a conference PT/PS During a 3- to 7-party conference (CO) (ICD Group) C.Tone (PDN) Press CONF. Press CONF. Talk with (SDN) multiple parties. Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.
Page 74 1.4.5 Multiple Party Conversation To disconnect one party and then talk to the other in a three-party conversation PT/PS During a conversation (CO) (ICD Group) (PDN) Press TRANSFER once Press FLASH/RECALL.* Talk. (SDN) or twice to establish a conversation with the party to be disconnected.
Page 75 1.4.5 Multiple Party Conversation To return while others are talking PT/PS (CO) (ICD Group) (PDN) (SDN) Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM. To complete a conversation PT/PS During a conversation On-hook. • Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout.
Page 76 1.4.5 Multiple Party Conversation To leave a conference involving two outside parties PT/PS During a three-party conference Press TRANSFER. On-hook. During a three-party conference Press Recall/hookswitch. On-hook. • To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.
Page 77 1.4.5 Multiple Party Conversation • Only an S-CO button can be used for this operation. • You can leave a three-party conversation and let the two other parties talk by simply going on-hook. Adding a Third Party during a Conversation Using the ISDN Service (Three- party Conference [3PTY]—by ISDN) PT/PS During a conversation...
Page 78: Mute
1.4.6 Mute During a conversation desired phone no. C.Tone Enter Press Recall/ Dial desired Talk to the Press Recall/ hookswitch. phone number. hookswitch. new party. Seize an outside line before dialling an outside phone number. C.Tone Enter 3. Talk with multiple parties. To complete a conversation PT/SLT/PS During a conversation...
Page 79: Letting Other People Listen To The Conversation (Off-Hook Monitor)
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) To set/cancel During a conversation VOICE CALL MUTE Press MUTE. • The AUTO ANS/MUTE or VOICE CALL/MUTE button light for PTs shows the current status as follows: Off: Normal Flashing red: Mute •...
Page 80: Using The Headset (Headset Operation)
1.4.8 Using the Headset (Headset Operation) • Hands-free operation You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously. • Helpful hints for hands-free operation: – If it is difficult to hear the other party’s voice, Increase the volume using the Navigator Key or Volume Key.
Page 81 1.4.8 Using the Headset (Headset Operation) To talk in hands-free mode during a conversation using the headset (Headset) Press red Headset. • The Headset button light shows the current status as follows: Off: Headset mode off Red on: Headset mode on •...
Page 82: Using A Pdn/Sdn Button
1.5 Using a PDN/SDN Button 1.5 Using a PDN/SDN Button 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses.
Page 83 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Flashing red A corresponding SDN extension is holding Another corresponding SDN slowly a call. extension, or the PDN extension itself, is holding a call. Flashing red The PDN extension is receiving an The corresponding PDN extension is...
Page 84 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type. Call Hold Retrieve PT/PS To retrieve a call at the holding extension (PDN) (SDN) Off-hook.
Page 85 1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension To transfer a call to a PDN extension PT/PS During a conversation (SDN) Press SDN. Talk. On-hook. This step can be omitted. • System programming is required to use this feature during a conversation with an extension.
Page 86: Before Leaving Your Desk
1.6 Before Leaving Your Desk 1.6 Before Leaving Your Desk 1.6.1 Forwarding Calls – Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) Forwarding Your Calls (Call Forwarding [FWD]) You can have your incoming calls forwarded to a specified destination.
Page 87 1.6.1 Forwarding Calls To set/cancel PT/SLT/PS/SIP Extn. Cancel Both Calls All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as Enter required you desire. number. For "Cancel", go on-hook directly after entering 0. destination extension no.
Page 88 1.6.1 Forwarding Calls To set the timer for "No Answer" and "Busy/No Answer" PT/SLT/PS/SIP Extn. time C.Tone On-hook. Off-hook. Enter 713. Enter time (seconds [2 digits]). To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group) ICD Group: Incoming Call Distribution Group PT/SLT/PS/SIP Extn.
Page 89 1.6.1 Forwarding Calls • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. (1) When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: (2) When in FWD/DND Setting Mode:...
Page 90 1.6.1 Forwarding Calls To set/cancel (Remote FWD setting) On the other While on-hook extension The forwarding status of the (Group FWD) target extension changes accordingly. FWD status changed remotely Press Group FWD. Customising Your Phone • 3.1.3 Customising the Buttons Create or edit Group FWD (Both calls, Outside calls, Intercom calls) buttons.
Page 91 1.6.1 Forwarding Calls • When you switch the FWD/DND status, any FWD destination that was set previously is not cleared. To set and clear FWD/DND for outside/intercom calls While on-hook (when in FWD/DND Setting Mode) Outside Calls Intercom Calls Press the fixed Enter 1 or 2.
Page 92 1.6.1 Forwarding Calls • * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015". Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN) All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service.
Page 93: Showing A Message On The Caller's Telephone Display (Absent Message)
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.
Page 94: Preventing Other People From Using Your Telephone (Extension Dial Lock)
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) To cancel PT/SLT/PS/SIP Extn. C.Tone On-hook. Off-hook. Enter 750. Enter 0. • Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or •...
Page 95 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) • If you forget the extension PIN or cannot unlock your extension, consult your manager. He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.
Page 96: Making/Answering An Announcement
1.7 Making/Answering an Announcement 1.7 Making/Answering an Announcement 1.7.1 Paging – Group Paging – Paging and then Transferring a Call Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. To page PT/SLT/PS/SIP Extn.
Page 97: Answering/Denying A Paging Announcement
1.7.2 Answering/Denying a Paging Announcement SIP Extn. During a conversation paging group HOLD Enter Dial paging group Press HOLD. number (3 digits). The other party is placed on hold. Wait for an answer. C.Tone On-hook. Talk. Announce. The held party and the paged extension are connected and start a conversation.
Page 98: Making A Conference Group Call
1.7.3 Making a Conference Group Call • The following are extensions that cannot receive a paging announcement: – Portable station – Single line telephone – Proprietary telephone that is ringing or busy – Proprietary telephone in Paging Deny mode – Proprietary telephone in DND mode –...
Page 99 1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn. Caller conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (max. 8 digits). (2 digits). Wait for an answer. C.Tone Talk. Enter #.
Page 100 1.7.3 Making a Conference Group Call PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS. To end a conversation with the party who joined the conversation last Press TRANSFER. To disconnect the party who joined the conversation last from the conference group call Press FLASH/RECALL.
Page 101 1.7.3 Making a Conference Group Call To make/answer a conference group call PT/SLT/PS/SIP Extn. Caller conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (max. 8 digits). (2 digits). Wait for an answer. C.Tone Enter #. Announce.
Page 102 1.7.3 Making a Conference Group Call To make a conversation with a party in the group’s preassigned order PT/PS During an announcement Press CONF. To end a conversation with a specific party PT/PS During a conversation To end a conversation with a specific party (DSS) Press DSS.
Page 103 1.7.3 Making a Conference Group Call PT/SLT/PS Called Party During an announcement (DSS) Press DSS corresponding to the caller. Wait for reply. Talk. Press Recall/ hookswitch. PT/PS Caller During an announcement A notification tone occurs, and the display (DSS) shows the called party's Press information.
Page 104 1.7.3 Making a Conference Group Call For an extension originating the conversation To make a conference group call with an entry code PT/SLT/PS/SIP Extn. conference entry code group no. Off-hook. Enter Dial conference Enter entry code group number (2 digits). (max.
Page 105 1.7.3 Making a Conference Group Call • * If you do not enter an entry code when making the conference group call, extensions/ outside telephones can join the conversation without needing to enter an entry code. • Entry codes can consist of the digits "0" through "9". When " " is used as an entry code, no one can join a conversation that is already in progress.
Page 106: Using The Unified Messaging Features
1.8 Using the Unified Messaging Features 1.8 Using the Unified Messaging Features 1.8.1 What is the Unified Messaging system? Introduction to the Unified Messaging system Your PBX can provide you with Unified Messaging system service. You or an outside party can access the Unified Messaging system from a telephone.
Page 107: Logging In To And Configuring Your Mailbox
1.8.2 Logging in to and Configuring Your Mailbox • Not all prompts are described in each operation. • The prompts in each operation are not exactly the same as the actual prompts you will hear from the Unified Messaging system. 1.8.2 Logging in to and Configuring Your Mailbox –...
Page 108 1.8.2 Logging in to and Configuring Your Mailbox • Mailbox Capacity Warning When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available.
Page 109 1.8.2 Logging in to and Configuring Your Mailbox CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused.
Page 110 1.8.2 Logging in to and Configuring Your Mailbox Personal Greetings: The following Personal Greeting Messages can be recorded in the subscriber tutorial. After the greeting is played, a tone will sound, and the caller can leave a message. • No Answer Greeting: Heard by callers when you do not answer their calls. A common example might be, "This is (name).
Page 111 To start the Subscriber Tutorial PT/SLT/PS/SIP Extn. The Unified Messaging system will announce, Log in to your mailbox. "Welcome to the Panasonic Unified Messaging System. This is the Subscriber Tutorial service.". To set your password for the first time your password Enter your password and #.
Page 112 1.8.2 Logging in to and Configuring Your Mailbox Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 6 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used.
Page 113 1.8.2 Logging in to and Configuring Your Mailbox To record or delete your Personal Greeting Messages PT/SLT/PS/SIP Extn. No Answer Greeting Busy Signal Greeting After Hours Greeting Log in to your mailbox. Caller ID Greeting caller ID greeting no. Temporary Greeting Enter 41.
Page 114 1.8.2 Logging in to and Configuring Your Mailbox • * We recommend stating your name in your greeting messages, so that callers will know they have reached the correct mailbox. • A Temporary Personal Greeting is played instead of all your other greetings until it is deleted.
Page 115: Changing Your Password
1.8.2 Logging in to and Configuring Your Mailbox To assign Caller ID numbers for the first time PT/SLT/PS/SIP Extn. Log in to your mailbox. personalised greeting no. Enter the personalised Enter 414. Enter 2 greeting number (1–4). to accept. To continue STEP B Add another caller ID number.
Page 116 1.8.2 Logging in to and Configuring Your Mailbox To change your password PT/SLT/PS/SIP Extn. your desired password Log in to your mailbox. Enter 421. Enter the desired password and #. Enter 2 to accept. On-hook. CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access.
Page 117: Message Playback And Related Features
1.8.3 Message Playback and Related Features Custom Service You will be guided to enter a Custom Service number (1–200). Log in Voice Mail Service You can record a message for another subscriber by entering his or her mailbox number when guided. You can also log in to your mailbox by entering this command followed by and your mailbox number.
Page 118 1.8.3 Message Playback and Related Features – Remote Access Playing Messages Callers and other subscribers can leave voice messages for you, and you can play them back later after you have logged in to your mailbox. Also, when you receive a fax message, you can play back any attached voice messages or message envelopes, and print the fax.
Page 119 1.8.3 Message Playback and Related Features Message Type Feature Deleted Delete this message ü ü • If a confirmation message is played, press 1 to delete the message. Recover this message ü Reply to this message ü ü Transfer this message ü...
Page 120 1.8.3 Message Playback and Related Features • For voice messages, Unified Messaging system programming determines if the message envelope is played before each message, after each message, or only when you press 6. For more information, consult your System Administrator. •...
Page 121 1.8.3 Message Playback and Related Features To set Automatic Delivery PT/SLT/PS/SIP Extn. Go to "To change Automatic Delivery status" Log in to your mailbox. or "To set default fax number". Enter 47. To change Automatic Delivery status Current status The new status is announced.
Page 122: Replying To Messages
1.8.3 Message Playback and Related Features To start playback at the Bookmark PT/SLT/PS/SIP Extn. During or after message playback Enter 86. Recovering Deleted Messages You can delete voice/fax messages in your mailbox. Once a message has been deleted, it is retained until the end of the day, then it will be permanently deleted.
Page 123 1.8.3 Message Playback and Related Features To call back the message sender PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback Enter 4. Enter 1 to call the sender. To leave a message for the sender PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback C.Tone Enter 4.
Page 124 1.8.3 Message Playback and Related Features • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the Unified Messaging system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.
Page 125: Remote Access
1.8.3 Message Playback and Related Features To specify the recipients by name (dialling by name) PT/SLT/PS/SIP Extn. During or after voice message/fax message envelope playback Select the announced name desired recipient's name Hear the next name Repeat the current name Enter 5.
Page 126 1.8.3 Message Playback and Related Features Remote automatic log-in From Outside Telephone Call the Unified Messaging system your password from the preprogrammed outside telephone number Enter your password and #. Enter 1 to play back (assigned as a Caller ID number). messages.
Page 127: Sending Messages
1.8.4 Sending Messages 1.8.4 Sending Messages – Message Delivery – Personal Group Distribution Lists – External Message Delivery – External Message Delivery Lists – Receiving External Delivery Messages You can record messages and send them to other subscribers, to extension users who do not have mailboxes, and even to outside parties.
Page 128 1.8.4 Sending Messages To send a message PT/SLT/PS/SIP Extn. Go to "To specify recipients by number" Log in to your mailbox. or "To specify recipients by name (dialling by name)". Enter 2. To specify recipients by number mailbox no. personal group Go to "To record your message".
Page 129 1.8.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To record your message C.Tone Enter 1 to record Record your message. Enter 1 your message. to end recording. You can pause and resume recording by pressing 2. Press 2 to add another recipient, If you pause for more than then go to "To specify recipients by 20 seconds, recording will...
Page 130 1.8.4 Sending Messages To create and edit personal group distribution lists PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group distribution list number (1–4). C.Tone State the group name. Enter 1 to record Enter 2 to add Enter 2...
Page 131 1.8.4 Sending Messages To change personal group distribution list names PT/SLT/PS/SIP Extn. desired personal group Log in to your mailbox. distribution list no. Enter 44. Enter the desired personal group Enter 1 to change distribution list number (1–4). the list name. Change (record) the list name Delete the list name,...
Page 132 1.8.4 Sending Messages To send an external delivery message PT/SLT/PS/SIP Extn. Go to "To specify a single recipient" Log in to your mailbox. or "To specify multiple recipients (external message delivery list)". Enter 931. To specify a single recipient Outside party’s outside line access no.
Page 133 1.8.4 Sending Messages PT/SLT/PS/SIP Extn. Continued from previous page To specify multiple recipients (external message delivery list) desired list no. 4-digit password Enter 2. Enter the desired list number (1 or 2). Enter a 4-digit password required for listening to the message. Press # if you do not want to set a password.
Page 134 1.8.4 Sending Messages • *1 Example: To enter 5:00, press 5#. To enter 5:15, press 515#. • *2 This option may not be available if the system is programmed to use 24-hour time. • *3 Example: If today is February 16 and you enter 17#, the message will be delivered tomorrow.
Page 135 1.8.4 Sending Messages To create/add to an external message delivery list PT/SLT/PS/SIP Extn. List number 1 Log in to your mailbox. List number 2 Enter 932. Enter 1 or 2. Enter 1. outside outside line access no. telephone no. Enter the outside line access number Dial the outside telephone number Enter 2 to accept.
Page 136: Transferring Calls
1.8.5 Transferring Calls Receiving External Delivery Messages When you send an external delivery message, the Unified Messaging system will call each of the specified recipients. When a recipient answers the call, the system will guide him or her through the following procedure.
Page 137: Call Transfer
1.8.5 Transferring Calls – Voice Mail Transfer Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call. If you use the Call Transfer feature, however, the Unified Messaging system can handle the call in a number of ways.
Page 138: Leaving A Message
1.8.5 Transferring Calls To set call transfer status PT/SLT/PS/SIP Extn. Call Blocking Call Screening Intercom Paging Log in to your mailbox. Transfer to Mailbox Transfer to Custom Service Disable Call Transfer Enter 51. Enter the desired Call Transfer status. Follow the prompts as necessary. On-hook.
Page 139 1.8.5 Transferring Calls Return to Top Menu: The caller is returned to the top menu of the Automated Attendant service and can then choose to call a different extension. To set Incomplete Call Handling status PT/SLT/PS/SIP Extn. Leaving a Message No answer calls Transfer to Covering Extension Log in to your mailbox.
Page 140 1.8.5 Transferring Calls To assign your Covering Extension PT/SLT/PS/SIP Extn. desired extension no. Log in to your mailbox. Enter the desired extension number. Enter 52. If you have already assigned your Covering Extension and want to assign a different extension, press 1 before entering the desired extension number. On-hook.
Page 141 1.8.5 Transferring Calls To assign outside telephone numbers for Remote Call Forwarding PT/SLT/PS/SIP Extn. Change telephone number 1 Log in to your mailbox. Change telephone number 2 Enter 48. Enter 1 or 2. If you have already set a telephone number and wish to change it, press 1 after selecting telephone number 1 or 2.
Page 142 1.8.5 Transferring Calls To set/cancel Remote Call Forwarding From Outside Telephone extension no. of the transfer destination FWD All FWD Busy Enter the extension number Log in to your mailbox. of the transfer destination, FWD No Answer then go to STEP B. FWD Busy or No Answer Enter 94.
Page 143 1.8.5 Transferring Calls To assign telephone numbers for call transfer to outside line PT/SLT/PS/SIP Extn. outside line access no. Log in to your mailbox. Enter the outside line access number Enter 56. needed for making outside calls. If you have already stored a telephone number and wish to change it, press 1 before continuing.
Page 144 1.8.5 Transferring Calls To forward your calls to your mailbox PT/SLT/PS/SIP Extn. Both Calls Cancel All Calls Outside Calls Busy No Answer Intercom Calls Busy/No Answer Off-hook. Enter Enter 0 to 2 as you desire. Enter required number. For "Cancel", go on-hook directly after entering 0.
Page 145: Other Features
1.8.6 Other Features To transfer your own call to the called extension’s mailbox PT/PS extension no. R.B.Tone (Voice Mail Transfer) B.Tone (DSS) DND Tone Off-hook. Dial extension number Press Voice Mail or press DSS. Transfer. • *Indication tone after going off-hook Customising Your Phone •...
Page 146 1.8.6 Other Features • If you would like to use this feature, you must first be assigned an Interview Mailbox. For more information, consult your System Administrator. To record questions PT/SLT/PS/SIP Extn. Change (record or re-record) this question. Skip to the next question, then repeat this step. Log in to your mailbox.
Page 147: Message Waiting Notification
1.8.6 Other Features To delete questions PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 923. Delete the current question. Skip to the next question, then repeat this step. Skip to the previous question, then repeat this step. Select a specific question. Enter the question number and #, then repeat this step.
Page 148 1.8.6 Other Features (called "scheduling"), which is useful if you do not want to be disturbed at night, for example. For more information on scheduling, consult your System Administrator. If you turn device notification on for more than one device, the lowest numbered device (1, 2, or 3) will be used first.
Page 149 1.8.6 Other Features To change device numbers PT/SLT/PS/SIP Extn. desired device no. Log in to your mailbox. Enter 1 to change Enter 63. Enter the desired the assigned number. device number (1–3). To delete the assigned number, press 3 then go on-hook to finish. outside telephone no.
Page 150 1.8.6 Other Features To assign Caller ID numbers and recording names PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 451. STEP A caller ID no. C.Tone State the caller’s name. Enter the caller ID number Enter 2 (caller’s telephone number, 20 digits max.) to accept.
Page 151 1.8.6 Other Features To delete Caller ID numbers and recorded names PT/SLT/PS/SIP Extn. Delete all numbers, then go on-hook to finish. On-hook. Log in to your mailbox. Delete one number. Enter 453. Enter 1 or 2. Delete the announced number. Keep the number and announce the next number, then repeat this step.
Page 152 1.8.6 Other Features To cancel Live Call Screening PT/PS (Live Call Screening) Press red Live Call Screening. Operation Flowchart The operations in the shaded areas can be done hands-free. PT/PS Hands-free Mode Private Mode (Alarm Tone) Monitoring (Hands-free) Monitoring (Handset) Monitoring MONITOR (Live Call...
Page 153 1.8.6 Other Features Customising Your Phone • 3.1.2 Settings on the Programming Mode—Live Call Screening Mode Set Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message. • 3.1.3 Customising the Buttons Create or edit a Live Call Screening (LCS) button.
Page 154 1.8.6 Other Features • The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows: Off: Not recording. On: Recording the conversation. Note When you record your Two-way telephone conversations, you should inform the other party that the conversation is being recorded.
Page 155 1.8.6 Other Features Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name).
Page 156 1.8.6 Other Features Exit To create your personal custom service PT/SLT/PS/SIP Extn. desired dialling key Log in to your mailbox. Enter 1. Enter the desired dialling key (0, 3–9) Enter 461. that you want to assign an option to. Skip this step if you are creating your Personal Custom Service for the first time.
Page 157 1.8.6 Other Features To select the No DTMF Input operation PT/SLT/PS/SIP Extn. Log in to your mailbox. Enter 1 to select Enter 1. the No DTMF Input Operation. Enter 461. Message recording. Disconnect the caller. Disconnect the caller when call was received after hours (message recording for all other times).
Page 158 1.8.6 Other Features To set/cancel PT/SLT/SIP Extn. Change the setting Accept the current setting, Log in to your mailbox. then go on-hook to finish. Cancel (turn off) the Timed Reminder, Enter 95. then go on-hook to finish. Enter the desired option. Once desired time Daily...
Page 159 1.8.6 Other Features Call-through Service You can make outside calls by accessing the subscriber service menu (from an outside telephone) and dialling an outside destination. To login to your mailbox from an outside telephone, refer to " Remote Access". To call an outside party From Outside Telephone outside line access no.
Page 160 1.8.6 Other Features • For configuring an IMAP account, consult your System Administrator. UM IMAP Session Controller for Microsoft Outlook If you will be accessing Unified Messaging data through an IMAP connection, you must install the IMAP Session Controller software. This software is a plug-in for Microsoft Windows .
Page 161: Quick Reference
1.8.7 Quick Reference Item Description E-Mail Account for UM Enter your Unified Messaging e-mail account. The maximum size is 256 characters. If nothing is entered, all of the e-mail accounts using IMAP are assumed to be Unified Messaging accounts. You can copy the mail account from Mail Account in the General tab of the Internet E-mail Settings dialogue box.
Page 162 1.8.7 Quick Reference Password # Main Menu: To Enter a Mailbox 1 Listen to New Messages You have From a Remote 2 Send a Message new messages. Location, Dial: 3 Listen to Old Messages + mailbox number 4 Mailbox Management 5 Set Automated Attendant (AA) status 6 Message Notification 7 Change Absent Message...
Page 163 1.8.7 Quick Reference Continued from previous page Mailbox Management: Record Personal Greeting: 1 Record Personal Greetings 1 No Answer 2 Set Password 2 Busy Signal 3 Enter Owner's Name 3 After Hours 4 Set Group Distribution List 4 Caller ID 5 Record Caller Name/Number 5 Temporary 6 Set Personal Custom Service...
Page 164 1.8.7 Quick Reference Continued from previous page Set Other Features: 1 Listen to Deleted Message 2 Set Interview Mailbox 3 Set External Delivery Message 4 Set Remote Call Forwarding 5 Set Timed Reminder Listen to Deleted Messages: Receive Deleted Message (During or after playback): 1 Voice Message Repeat Message 2 Fax Message Envelope...
Page 165: Setting The Telephone According To Your Needs
1.9 Setting the Telephone According to Your Needs 1.9 Setting the Telephone According to Your Needs 1.9.1 Setting the Alarm (Timed Reminder) You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wake-up call. The alarm can occur either once or daily (every day until cancelled) at a preset time.
Page 166: Refusing Incoming Calls (Do Not Disturb [Dnd])
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) To confirm Press TRANSFER several times. • You can also confirm the Timed Reminder by using the soft button. • The alarm keeps ringing for preprogrammed seconds. • If you receive an incoming call during ringback, the ringing starts after the ringback stops.
Page 167 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) • The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure. (1) When in FWD/DND Cycle Switch Mode: Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below: (2) When in FWD/DND Setting Mode:...
Page 168 1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) To switch the FWD/DND status for outside calls While on-hook (when in FWD/DND Setting Mode) The current FWD/DND status for outside calls is displayed. Press the fixed Press the fixed FWD/DND FWD/DND button. button again to switch the status.
Page 169: Receiving Call Waiting (Call Waiting/Off-Hook Call Announcement [Ohca]/Whisper Ohca)
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) 1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA) During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Disable—No call [Intercom calls]/No tone [Outside calls]) Call Waiting Tone: a waiting tone through the built-in speaker of PT/handset of SLT.
Page 170: Displaying Your Telephone Number On The Called Party And Caller's Telephone (Calling/Connected Line Identification Presentation [Clip/Colp])
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) 1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/Connected Line Identification Presentation [CLIP/COLP]) CLIP: When making an outside call, you can present your preprogrammed telephone number to the called party. COLP: When receiving an outside call, you can present your preprogrammed telephone number to the calling party.
Page 171: Preventing Your Number Being Displayed On The Called Party's Telephone (Calling Line Identification Restriction [Clir])
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR]) • You can change the mode by pressing a preset COLR button while on-hook. The COLR button light shows the current status as follows: Off: shows your telephone number.
Page 172: Turning On The Background Music (Bgm)
1.9.8 Turning on the Background Music (BGM) • Some extensions may be prohibited from performing this feature. 1.9.8 Turning on the Background Music (BGM) You can listen to the background music through your telephone speaker while on- hook. An external music source, such as a radio, can be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily.
Page 173: Setting The Parallelled Telephone To Ring (Parallelled Telephone)
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) While on-hook (Time Service (Day/Night/ Lunch/Break)) Press TRANSFER or Time Service (Day/Night/Lunch/Break). • The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows: Off: Day mode Green on: Lunch mode Flashing green: Break mode Red on: Night mode Flashing red: Holiday mode...
Page 174: Clearing Features Set At Your Extension (Extension Feature Clear)
1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) 1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Programme Clear. Features Default Setting Hot Line...
Page 175: Utilising The Call Centre
1.10 Utilising the Call Centre 1.10 Utilising the Call Centre 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up) You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension.
Page 176 1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) PT/PS ICD Group: Incoming Call Distribution Group While on-hook ICD Group Specified extension no. (Log-in/Log-out) Enter ICD Group extension number Press Log-in/Log-out. PT/PS While on-hook (Log-in/Log-out of a specified group) Press Log-in/Log-out of a specified group. To enter/leave Not Ready mode PT/SLT/PS /SIP Extn.
Page 177: Monitoring And Controlling The Call Status Of An Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) • * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready • The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode Red on: Log-out mode •...
Page 178 1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Monitoring the Monitoring the Call Status ICD Group Initial Display Call Status and Log-in/Log-out Status extension "SPRVS" <Display> <Display> <Display> Queuing Monitor Queuing Monitor Date/Time &...
Page 179 1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) To clear Call Log History Display PT CLEAR Press "LOG". Press "CLEAR". • The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits. Monitoring and Changing the Log-in/Log-out Status of Extensions The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light.
Page 180: Forwarding A Waiting Call (Manual Queue Redirection)
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually.
Page 181: Using User-Supplied Equipment
1.11 Using User-supplied Equipment 1.11 Using User-supplied Equipment 1.11.1 If a Doorphone/Door Opener is Connected You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door. –...
Page 182 1.11.1 If a Doorphone/Door Opener is Connected To answer a call from the doorphone PT/SLT/PS/SIP Extn. Off-hook. To call the doorphone PT/SLT/PS/SIP Extn. doorphone no. C.Tone Off-hook. Enter Enter doorphone Talk. number (3 digits). • If no one answers a doorphone call within a specified time period, the call is cancelled. Opening a Door (Door Open) Some extensions may be prohibited from using this feature.
Page 183: If An External Relay Is Connected
1.11.2 If an External Relay is Connected • The door open will be triggered for a specified time period. 1.11.2 If an External Relay is Connected Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX. To switch on the relay PT/SLT/PS relay no.
Page 184 1.11.4 If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call. <Example> To hold the current call and then talk to the new party PT/PS During a conversation with an outside party During a conversation with an outside party...
Page 185: Administrative Features
1.12 Administrative Features 1.12 Administrative Features 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension.
Page 186 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check in Display PT While on-hook EXIT ENTER extension no. (Check-in) (DSS) (Check-in) Press Check-in. Dial extension number and then press Press "YES". Press "EXIT" "ENTER", or press desired DSS. or Check-in.
Page 187 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To check out a room with/without printing an invoice Display PT To check out with an invoice While on-hook PRINT NEXT ENTER extension no. Press "PRINT". Press "NEXT". (Check-out) (DSS) To check out without an invoice Press Check-out.
Page 188 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) • After check-out, Remote Extension Dial Lock is activated, and outside calls from the room extension are restricted. (Refer to "2.1.1 Extension Control".) • After check-out, wake-up call and Call Log information for the room extension are cleared automatically.
Page 189 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Check-in or a Check-out button. Setting a Timed Reminder to a Room Extension (Remote Wake-up Call) The hotel operator can remotely set or cancel a Timed Reminder to a room extension. This allows guests to request wake-up calls without having to program the extension themselves.
Page 190 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) To confirm Display PT extension no. (DSS) Off-hook. Enter Enter 2. Dial extension number or press desired DSS. The display shows Timed Reminder information. C.Tone On-hook. • Timed Reminder can also be set from the room extension. (For information about setting Timed Reminder, refer to "1.9.1 Setting the Alarm (Timed Reminder)".) The most recent setting will be valid no matter which extension made the setting.
Page 191: Recording Information Using Preprogrammed Messages (Printing Message)
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) Customising Your Phone • 3.1.3 Customising the Buttons Create or edit a Cleaned-up button. 1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) You can record a variety of information from your extension using up to 8 preprogrammed messages. Message information from all extensions is recorded with the PBX.
Page 192: User Device Management
1.13 User Device Management 1.13 User Device Management 1.13.1 Introduction to the User Container Feature The User Container feature links the user to each PBX device, and is configured to provide services and perform maintenance on a per-user basis. The user owns either a wired connection, softphone or PS as their main device, and owns a sub device, wireless device, public device and the built-in UM mailbox.
Page 193: Service-In/Service-Out (Smart Desk)
1.13.2 Service-in/Service-out (Smart Desk) • Each user can set the grade, usable devices, and extended features vary depending on the grade. • In order to set a grade, the activation key of the respective grade needs to be installed. • By calling the user's main extension, it is possible to send an incoming call signal to the main device, sub device, wireless device and public device at the same time.
Page 194 1.13.2 Service-in/Service-out (Smart Desk) Service-in When a user logs in using a main device, sub device, or wireless device that is assigned to their User Container, the device can be used as a terminal assigned with that user's extension number. Main Device Service-in Operation PT/SLT/PS PIN: Personal Identification Number...
Page 195: Switching Between Cti Control Devices
1.13.3 Switching between CTI Control Devices • Service-in can only be operated from devices in a Service-out state. • Service-in on a sub device or wireless device is only possible from an operational device which can be registered as a sub device or wireless device. •...
Page 196 1.13.3 Switching between CTI Control Devices When receiving a response with CTI client for the user call and for Makecalls originating from the CTI client, it is possible to switch between which user-owned device receives a response and which device makes a Makecall with the following methods.
Page 197: Using A Telephone With A Display
1.14 Using a Telephone with a Display 1.14 Using a Telephone with a Display 1.14.1 Using the Call Log This is available for display proprietary telephones, and portable stations. – Calling with the Incoming Call Log – Calling with the Outgoing Call Log •...
Page 198 1.14.1 Using the Call Log To confirm the log information with the Navigator Key KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Up or Down until Press Left twice. desired party appears. To clear the log information Display PT While confirming the log information (Call Log) Press TRANSFER.
Page 199 1.14.1 Using the Call Log • The Call Log button light shows the current status as follows: Off: No incoming call. Or you have already viewed the call log. Red on: You have missed calls to view. • If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answering extension.
Page 200: Using The Directories
1.14.2 Using the Directories To call with the REDIAL button Display PT While on-hook REDIAL REDIAL Press Up or Down Press REDIAL. Off-hook. Press REDIAL to until desired name display the outgoing and/or number* call log.* appears. • This operation is available only for PTs with a display. •...
Page 201 1.14.2 Using the Directories Calling with the Directory To select and call KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Up or Down Off-hook. Press Right until until desired name desired directory and/or number* appears.* appears. • *1 The display order is as follows: One time: Personal Speed Dialling Directory Two times: System Speed Dialling Directory Three times: External Directory...
Page 202 1.14.2 Using the Directories Storing Names and Numbers To store a Personal Speed Dialling Directory item Display PT While on-hook PROG. name phone no. PAUSE Press PROGRAM Enter phone number Enter name Press ENTER Press ENTER or PAUSE. (max. 32 digits). or STORE.
Page 203 1.14.2 Using the Directories Table 1 (Standard mode) Operating Manual...
Page 204 1.14.2 Using the Directories Table 1 (Standard mode for RU model) Operating Manual...
Page 205 1.14.2 Using the Directories Table 2 (Option mode) Operating Manual...
Page 206 1.14.2 Using the Directories Table 2 (Option mode for CE model) Operating Manual...
Page 207 1.14.2 Using the Directories Table 2 (Option mode for GR model) Operating Manual...
Page 208: Accessing System Features (System Feature Access)
1.14.3 Accessing System Features (System Feature Access) Table 2 (Option mode for RU model) 1.14.3 Accessing System Features (System Feature Access) You can access a feature with the "Feature Access" menu. To access "Feature Access" menu and select the feature KX-NT300/KX-NT500/KX-DT300/KX-DT500 While on-hook Press Right...
Page 209: Self Labelling (Kx-Nt366/Kx-Nt553/Kx-Nt556/Kx-Nt560 Only)
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) Features Refer to Paging 1.7.1 Paging Doorphone Call 1.11.1 If a Doorphone/Door Opener is Connected Door Open 1.11.1 If a Doorphone/Door Opener is Connected External Relay 1.11.2 If an External Relay is Connected External Background Music 2.1.4 Turning on the External Background Music (BGM) 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only)
Page 210 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) (pages) of 8 flexible button assignments. A different feature, telephone number, or extension number can be assigned to each button in each set. This means that 32 flexible buttons are available. Page 4 Page 3 Headset Company-A Wrap-up...
Page 211: Cellular Phone Features
1.15 Cellular Phone Features 1.15 Cellular Phone Features 1.15.1 Cellular Phone Features When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone, you can use the following features if enabled through system programming. –...
Page 212 1.15.1 Cellular Phone Features To transfer Cellular Phone During a conversation extension no. D.Tone private phone no. Dial extension number or Enter #. Talk. On-hook. enter 7 and the dial private phone number. The party is placed on hold. This step can be omitted. •...
Page 213 1.15.1 Cellular Phone Features Adding Other Parties during a Conversation (Conference) To establish a conference call Cellular Phone During a conversation extension no. D.Tone C.Tone Enter #. Dial extension number. Talk to the Enter #. Enter 3. new party. Talk with multiple parties. Talking to Two Parties Alternately (Call Splitting) Cellular Phone During a conversation...
Page 214 1.15.1 Cellular Phone Features Paging and then Transferring a Call Cellular Phone During a conversation paging group C.Tone D.Tone Enter #. Enter Dial paging group Announce. number (3 digits). The party is placed on hold. Wait for an answer. On-hook. Talk.
Page 215: Manager Operation
Section 2 Manager Operation This section shows the manager how to control the other extensions or the PBX. Operating Manual...
Page 216: Control Features
2.1 Control Features 2.1 Control Features 2.1.1 Extension Control The manager extension can control the settings of other extensions. – Changing the Settings of Other Extensions Changing the Settings of Other Extensions To lock/unlock other extensions (Remote Extension Dial Lock) This feature is also known as Remote Station Lock Control.
Page 217: Restriction Level Control (Dial Tone Transfer)
2.1.3 Restriction Level Control (Dial Tone Transfer) PT/SLT/PS/SIP Extn. Night Lunch C.Tone Break Off-hook. On-hook. Enter 780. Enter 0 to 3 as you desire. To select the time service switching mode (Automatic/Manual) PT/PS While on-hook (Time Service Switching Mode (Automatic/Manual)) Press Time Service Switching Mode (Automatic/Manual).
Page 218: Turning On The External Background Music (Bgm)
External pager numbers are assigned by the system administrator. For details, consult your system administrator. Note The KX-NSX1000/KX-NSX2000 is not equipped with an external paging port. Therefore, this feature is available only when an expansion gateway with an external paging port is connected to the KX-NSX1000/KX-NSX2000.
Page 219 2.1.5 Recording Outgoing Messages (OGM) DISA message: Used to greet and guide callers so that they access an extension user group or outside party without operator assistance. Incoming Call Distribution Group message: Used to greet and guide callers to an incoming call distribution group. Timed Reminder message: Used for a wake-up call message when the extension answers the Timed Reminder.
Page 220: Allowing Users To Seize An Unavailable Outside Line (Trunk Busy Out)
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) To record from an external BGM (MOH) port To specify a site ID (if necessary) site ID Enter 9 and Enter 3. Enter 1 as BGM Off-hook. Enter site ID (2 digits: 02-32).
Page 221 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) To re-enable an outside line PT/SLT/PS outside line no. C.Tone Off-hook. Enter 785. Enter outside line number On-hook. (3 digits). • In some countries/areas, the PBX may not be able to automatically make a faulty outside line unavailable for use.
Page 222: Configuring Unified Messaging Features
2.2 Configuring Unified Messaging Features 2.2 Configuring Unified Messaging Features 2.2.1 System Manager Features The System Manager can configure mailboxes, change class of service (COS) settings for subscribers, etc. – Logging in to the System Manager’s Mailbox – Setting Up Mailboxes –...
Page 223 2.2.1 System Manager Features • For more information on logging in, refer to "Logging in to Your Mailbox for the First Time". • Manager Service switching You can switch mailboxes simply by pressing ## from the subscriber service menu, in the following order: Subscriber service Message Manager service...
Page 224 2.2.1 System Manager Features CAUTION • It is strongly recommended that a password of 16 numbers be used for maximum protection against unauthorised access. • To avoid unauthorised access to the PBX, keep the password secret. If it becomes known to others, the PBX may be misused. •...
Page 225 2.2.1 System Manager Features Moves or copies unplayed messages from one mailbox to another, after a specified period of time. To create/edit/delete any mailbox parameter To exit STEP B STEP A subscriber's Log in to the System mailbox no. Manager’s mailbox. Enter the Enter 51.
Page 226 2.2.1 System Manager Features Parameters Steps Message Waiting Lamp to change the current setting (enable or disable). Notification to accept. Device Notification for to change the current setting (enable or disable). Unreceived Messages to accept. External Message Delivery to change the current setting (enable or disable). •...
Page 227 2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number. to delete the mailbox. • The System Manager password cannot be reset here. The System Administrator can reset the System Manager password using Web Maintenance Console. •...
Page 228 2.2.1 System Manager Features Parameters Steps Saved Message Retention to change the retention time. Time to accept the current setting, then go to the next parameter. Enter the retention time (a maximum of 30 days or 0: Unlimited). to accept. Message Length to change the message length.
Page 229 2.2.1 System Manager Features Parameters Steps Play System Prompt after to change the current setting (enable or disable). Personal Greeting to accept. Use Call Waiting on Busy to change the current setting (enable or disable). to accept. Message Cancel for Live to change the current setting (enable or disable).
Page 230 2.2.1 System Manager Features Parameters Steps Notify of Transfer to change the current setting (enable or disable). to accept. Directory Listing to change the current setting (enable or disable). to accept. Auto Receipt to change the current setting (enable or disable). to accept.
Page 231 2.2.1 System Manager Features Changing the Company Greeting and Incoming Call Service Setting When the Unified Messaging system answers calls, it greets the callers with a Company Greeting and then activates an Incoming Call Service. The System Manager or System Administrator can choose: –...
Page 232 2.2.1 System Manager Features to set Custom Service. to set Interview Service. to set Fax Service. to set Transfer to Mailbox. Enter the Custom Service number (1–200), or the Mailbox number. to accept. To change the service group assignment Log in to the System Manager’s mailbox. to change the Service Group Assignment.
Page 233 2.2.1 System Manager Features Log in to the System Manager’s mailbox. Enter the mailbox number of the intended recipient. • Enter by name by pressing first. Use a Mailbox Group by specifying its number. to accept. to record a message. •...
Page 234: Message Manager Features
2.2.2 Message Manager Features To change the System Manager’s password Log in to the System Manager’s mailbox. to change the mailbox password. to accept the current setting. Enter the desired password, then to accept. 2.2.2 Message Manager Features The Message Manager can maintain the general delivery mailbox, change notification settings, record/ delete prompts, etc.
Page 235 2.2.2 Message Manager Features • Before the Message Manager can perform Message Management (recording Custom Service Menus, messages, etc.), "Message Manager Access from Telephone" must be enabled and "Password for Message Manager (Up to 16 numeric digits)" must be set by the System Administrator using Web Maintenance Console.
Page 236 2.2.2 Message Manager Features Automatic log-in PT/SLT/PS/SIP Extn. Enter Message Manager’s (Voice Mail Mailbox Transfer) Off-hook. Enter Message Manager password and #. UM group’s floating extension no. Press MESSAGE or Voice Mail Transfer, or enter UM group’s floating extension number. •...
Page 237 2.2.2 Message Manager Features To listen to messages The Message Manager can monitor the status of the General Delivery Mailbox through his or her mailbox. He or she can listen to the messages stored in the General Delivery Mailbox and, if necessary, transfer them to their intended recipients.
Page 238 2.2.2 Message Manager Features Start with step 1–5 in "To listen to messages" above. while listening to the message to transfer. Enter the destination mailbox number. to accept. to record a comment. • Enter to transfer messages without comment. Enter to add a mailbox number.
Page 239 2.2.2 Message Manager Features to assign a telephone number. Enter the desired number. to change the first telephone number. to change the second telephone number. to change the third telephone number. to change. Dial the telephone number. to accept. to change the telephone number. to accept.
Page 240 2.2.2 Message Manager Features – The extension numbers of Operator 1, 2, and 3 – Telephone numbers 1 and 2 used for call forwarding destinations when Remote Call Forwarding is set to an outside line – Automatic Delivery Status and Default Fax Number, used to immediately print faxes to a specified fax machine as soon as they are received in your mailbox.
Page 241: Recording Messages
2.2.2 Message Manager Features Repeat steps 6–8 to assign or to delete the extension number for the Day, Night, Lunch and Break Modes for each operator. Enter the desired number. to change or assign the telephone number 1 setting. to accept the current setting, then go to step 4. Dial the telephone number ( –...
Page 242 2.2.2 Message Manager Features With this menu, callers can select the language they prefer for voice guidance. For example, the Message Manager can record a menu that announces: "For English, press 7." "For French, press 8." • The System Caller Names: A maximum of 200 Caller ID numbers can be registered by the System Administrator.
Page 243 2.2.2 Message Manager Features to accept. Repeat steps 4–8 to record other Company Greetings, Custom Service Menus, and/or Voice Labels. To record system prompts Log in to the Message Manager’s mailbox. to record messages. Enter the system prompt number you want to change. To change specific prompts, go to step 5.
Page 244 2.2.2 Message Manager Features to modify system caller names. Enter the Caller ID List Number (1–200). • Guidance is "Caller Name Announcement number". • Enter to go to step 3. to change the name. • If a name has not yet been recorded for this Caller ID number, go to step 6. •...
Page 245 2.2.2 Message Manager Features for FWD Busy. for FWD No Answer. for FWD Busy or No Answer. for FWD to Outside, then go to step 6. for FWD Cancel, then go to step 9. Enter the extension number. to accept the extension number, then go to step 10. •...
Page 246 2.2.2 Message Manager Features to change the setting. to accept, then go on-hook to finish. to cancel (turn off), then go on-hook to finish. Enter the desired time, then Enter the desired number.* for AM. for PM. Enter the desired number. to set once.
Page 247 2.2.2 Message Manager Features Recording an Emergency Greeting An emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergency greeting can be used in times such as when the company must be closed due to bad weather. To record Log in to the Message Manager’s mailbox.
Page 248 2.2.2 Message Manager Features Prompt No. Modifiable Prompts Enter the first 3 or 4 letters of the person’s last name For 'Q', press 7 For 'Z', press 9 Sorry, there are no more matching names Sorry, this name cannot be found Incorrect entry To call the operator, press 0 Calling the operator...
Page 249 2.2.2 Message Manager Features Prompt No. Modifiable Prompts Sorry, this line is busy If you would like to hold, press 1 To cancel holding, press 2 now. Otherwise, I’ll try your party again. Operating Manual...
Page 250 2.2.2 Message Manager Features Operating Manual...
Page 251: Customising Your Phone & System
Section 3 Customising Your Phone & System This section shows you how to customise your individual telephone or PBX according to your needs. Find the desired setting and program as necessary. Operating Manual...
Page 252: Customising Your Phone (Personal Programming)
3.1 Customising Your Phone (Personal Programming) 3.1 Customising Your Phone (Personal Programming) 3.1.1 Customising Your Phone (Personal Programming) You can customise your telephone features. For example, you can change the initial settings or button features according to your needs. – Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number]) Assigning an Extension PIN to Your Extension (Extension PIN [Personal Identification Number])
Page 253: Settings On The Programming Mode
3.1.2 Settings on the Programming Mode To cancel PT/SLT/PS/SIP Extn. PIN: Personal Identification Number stored extension PIN C.Tone Enter 0. Enter stored Off-hook. Enter 799. extension PIN. On-hook. CAUTION There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN).
Page 254 3.1.2 Settings on the Programming Mode To enter the programming mode To programme To exit PROG. PROG. selection & programming parameter input PAUSE PAUSE Follow Press PROGRAM Press ENTER Follow Selection Press ENTER Press PROGRAM or PAUSE. programming & Parameter. or PAUSE.
Page 255 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Yes—Automatic Display Backlight Selection *1*2 Would you like to turn on the Yes—always On display backlight of the telephone? No—always Off Light Self Labelling Display Contrast Little Light Preferred display contrast level from the 4 levels available for Self Labelling...
Page 256 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No line An idle outside line The CO line no. assigned to the Preferred Line Assignment flexible button A CO/ICD Group button —Outgoing Which do you prefer to seize when you go off-hook to make calls? (CO)
Page 257 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Forced Answerback No—Disable Selection Do you prefer to answer a call without going off-hook Yes—Enable regardless of the AUTO ANS button status? You can monitor the Live Call Screening Mode message through the telephone speaker.
Page 258 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Personal Absent Message Creating your personal message (max. 16 characters) message Do Not Disturb (DND) + desired All—Forward all calls (max. 32 digits) (for both calls) Call Forwarding (FWD)/Do + desired Busy—Forwarded when Not Disturb (DND)
Page 259 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input Background Music (BGM) No—Off Do you want background music through your + BGM telephone speaker while on- Yes—On hook? (1 digit) Bluetooth Registration To register a Bluetooth Pass key (max. 16 digits) wireless headset on your extension Bluetooth Removal...
Page 260 3.1.2 Settings on the Programming Mode Programming Item Selection & Parameter Input No—Normal (Any Flexible buttons can be modified.) One-touch Dialling Assignment Mode Yes—Only One-touch Selection dialling buttons can be Do you prefer to set the One- modified. However, to modify touch dialling only? them, there is no need to enter "2"...
Page 261 3.1.2 Settings on the Programming Mode To store the names and numbers in personal speed dialling PROG. personal speed dialling no. PAUSE Enter personal speed Enter 10 and then press ENTER. Press PROGRAM dialling number (2 digits). Or press STORE. or PAUSE.
Page 262 3.1.2 Settings on the Programming Mode To edit the names and numbers of personal speed dialling PROG. personal speed dialling no. PAUSE Press PROGRAM Enter 10 and then press ENTER. Enter personal speed or PAUSE. Or press STORE. dialling number (2 digits). To erase a number or character CLEAR Press Left or Right...
Page 263: Customising The Buttons
3.1.3 Customising the Buttons Features Default Setting Manual Call Waiting—Intercom Calls Off (No call/No tone) Call Waiting Tone Type Selection Tone 1 Absent Message Personal Absent Message Cleared Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom/Outside Calls FWD N/A Timer 15 seconds Call Pickup Deny Allow Headset Operation...
Page 264 3.1.3 Customising the Buttons • To enter programming mode when using a PS, refer to the documentation for your PS. • The buttons in the table below can only be set on certain flexible buttons, as follows: – Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set. –...
Page 265 3.1.3 Customising the Buttons Button Programming Input Group FWD—Intercom + Incoming call distribution group extension no. calls Account Conference Terminate External Feature Access (EFA) Call Charge Reference Call Park + Parking zone no. (2 digits) Call Park (Automatic Park Zone) Call Log Call Log for ICD Group + Incoming call distribution group extension no.
Page 266 3.1.3 Customising the Buttons Button Programming Input Headset *4*7 Time Service Switching (+ Tenant no.) Mode (Automatic/Manual) Primary Directory Number (PDN) Secondary Directory + Extension no. + delayed ringing time (0– Number (SDN) Check-in Check-out Cleaned-up + UM group’s floating extension no. /Voice mail Two-way Record floating extension no.
Page 267 3.1.3 Customising the Buttons • *1 " ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be stored. If you do not want to display the stored number when making a call, press the Secret (INTERCOM) button before and after the numbers you wish to conceal. If you store an outside party’s number, you should first store a line access number.
Page 268 3.1.3 Customising the Buttons To specify the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button (DPT/IP-PT only) To continue (CO) (CO) (ICD Group) (ICD Group) PROG. PROG. tone type no. (PDN) (PDN) R.Tone (SDN) (SDN) Press INTERCOM INTERCOM Enter tone type...
Page 269: System Programming Using Web Maintenance Console
3.2 System Programming Using Web Maintenance Console 3.2 System Programming Using Web Maintenance Console 3.2.1 User Programming You can edit your personal information as well as limited extension and mailbox settings using My Portal in Web Maintenance Console. (You can view menus and setting items, but you can edit only a limited number of items.) In addition, you can download the KX-NSX Series FAX Driver and the UM IMAP Session Controller for Microsoft Outlook.
Page 270 3.2.1 User Programming • If you attempt to log in, but enter an incorrect password three times, you may not attempt to log in again for a 5 minute period. CAUTION • For security, change the password the first time that you programme the NSX server. •...
Page 271 3.2.1 User Programming Item Description 2nd Telephone-Delayed Specify the length of the delayed ringing time for sub devices. Select Ringing(s) the desired delayed ringing time from the drop-down list (None, 5 sec, 10 sec, 15 sec). Portable Station-Delayed Specify the length of the delayed ringing time for wireless devices. Ringing(s) Select the desired delayed ringing time from the drop-down list (None, 5 sec, 10 sec, 15 sec).
Page 272 3.2.1 User Programming To record a prompt Select a Prompt No., and click Play/Record. When "Record from extension" is selected: Specify the extension number of the telephone used for recording, then click Connect. When the specified extension rings, go off-hook. Click Record, Stop, or Play to record or play a system prompt.
Page 273 3.2.1 User Programming Item Description Click Edit for creating scenarios. Select a Scenario number (1–20) from the drop-down list. Type the scenario name in the Scenario Name box. Assign the following options in each section. Click OK when finished. Call Transfer Status Determines how the Unified Messaging system will handle a call in the selected scenario.
Page 274 3.2.1 User Programming Item Description Transfer to specified telephone number - 1 If "None" or "Call screening" is selected for Selection, specifying a telephone number here will transfer the caller to that telephone number. Enter a maximum of 32 characters consisting of 0–9, , and #.
Page 275 3.2.1 User Programming Item Description Incomplete Call Handling for Busy Specifies how the scenario handles a call when the destination is busy. More than one option can be selected. • Leave a Message: Allows the caller to record a message. •...
Page 276 3.2.1 User Programming Item Description FWD No Answer Time (s) Specifies the length of time that the Unified Messaging system waits before handling unanswered calls to the extension. Select the desired time from the FWD No Answer Time (s) drop-down list. Call waiting Mode Select the Call Waiting mode from the For external calls drop-down list and the For internal calls drop-down list respectively.
Page 277: Customising Extensions And The System-For Managers
Section 4 Customising Extensions and the System–for Managers This section shows managers how to customise the PBX’s extension and system settings according to their needs. Find the desired setting and program as necessary. Operating Manual...
Page 278: Manager Programming
Available Extension The extension assigned as a manager Required Telephone A Panasonic Proprietary Telephone with display (2 lines or more) (e.g., KX-NT343, KX-NT546, KX-DT346, KX-DT546) Manager Password To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234) CAUTION •...
Page 279 4.1.2 Manager Programming Item Programming Input Viewing extension call charges. + Extension no. Clearing extension call charges. + Extension no. + Setting the budget for extension call + Extension no. + Charge* + charges. Viewing call charges for each verification + Verification code code.
Page 280: Supervisory Monitor (Acd) Control
4.1.3 Supervisory Monitor (ACD) Control 4.1.3 Supervisory Monitor (ACD) Control – Monitor Control & Execute – ACD Report Analysis • Note: The Supervisory Monitor (ACD) Control feature cannot be used at the same time as Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)".) For details, consult your system administrator.
Page 281 4.1.3 Supervisory Monitor (ACD) Control ICDG-A ICDG-B ACD supervisor Start Monitor Start ACD logging * [Group Monitor Example] Start Monitor Standard Mode Start ACD logging * Real-time ICDG information Real-time ICDG information View ACD report Desired Filter set ACD report Print Export (CSV only) Graph...
Page 282 4.1.3 Supervisory Monitor (ACD) Control Item Description Value Member Status View Mode Select the display mode for Standard, Simple members’ status. Highlighted Number of Current Specify the number of 1–30 Display Waiting Calls (1-30) waiting calls at which the Settings Current Waiting Callsdisplay is highlighted.
Page 283 4.1.3 Supervisory Monitor (ACD) Control For Group On the Group tab under Filter Settings, select one of the following items in the View Mode drop-down list: Group, Hour, Day, Date, Month, Trunk, Caller ID/CLIP Note If you select Hour, specify the time range (0:00–23:59) in Range. On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows: Click Select.
Page 284 4.1.3 Supervisory Monitor (ACD) Control Group Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.
Page 285 4.1.3 Supervisory Monitor (ACD) Control Note If you select Hour, specify the time range (0:00–23:59) in Range. On the Agent—Filter Settings—Select Agent screen, set the groups to analyse as follows: Click Select. Click the agent name you want to analyse from the displayed agent names on Available Agent for ACD Report window.
Page 286 4.1.3 Supervisory Monitor (ACD) Control Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report window. (Maximum 64 groups) To delete an ICD group from the Selected Group for ACD Report window, click the ICD group name, and then click <==.
Page 287 4.1.3 Supervisory Monitor (ACD) Control Call ACD Report Start Date The start date of the call. - Call Report Start Time The start time of the call. (HH:MM:SS) End Date The end date of the call. End Time The end time of the call. (HH:MM:SS) Result The processing result.
Page 288 4.1.3 Supervisory Monitor (ACD) Control Operating Manual...
Page 289: Appendix
Section 5 Appendix This section provides the List of Operations by Telephone Type, the Troubleshooting, the Feature Number Table and Tone List. Check the Troubleshooting section before consulting your dealer. Operating Manual...
Page 290: List Of Operations By Telephone Type
5.1 List of Operations by Telephone Type 5.1 List of Operations by Telephone Type 5.1.1 List of Operations by Telephone Type The features that each type of telephone supports are marked with a ü. Features without a ü for a certain telephone type are not supported for that telephone type.
Page 291 5.1.1 List of Operations by Telephone Type Telephone Type Features phone To an Extension Refusing the Call (DND Override) ü ü ü 1.2.5 Accessing the ISDN Service (ISDN Service Access) ü ü 1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ ü ü...
Page 292 5.1.1 List of Operations by Telephone Type Telephone Type Features phone 1.4.5 Multiple Party Conversation Adding Other Parties during a Conversation ü ü ü (Conference) Leaving a Conference (Unattended Conference) ü ü Leaving a Conference (Leaving Three-party ü ü ü Conference) Letting a Third Party Join Your Call (Privacy ü...
Page 293 5.1.1 List of Operations by Telephone Type Telephone Type Features phone To answer ü ü ü ü To allow/deny a paging announcement (Paging Deny) ü 1.7.3 Making a Conference Group Call Conference Mode ü ü ü ü Broadcast Mode ü ü...
Page 294 5.1.1 List of Operations by Telephone Type Telephone Type Features phone 1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor) Monitoring the Status of Waiting Calls ü Monitoring and Changing the Log-in/Log-out Status ü...
Page 295 5.1.1 List of Operations by Telephone Type Telephone Type Features phone 1.14.3 Accessing System Features (System Feature Access) ü 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/ ü KX-NT560 only) 2.1.1 Extension Control ü ü ü ü 2.1.2 Time Service Mode Control ü ü ü...
Page 296: Troubleshooting
5.2 Troubleshooting 5.2 Troubleshooting 5.2.1 Troubleshooting Troubleshooting Problem Remedy The telephone does not work properly. • Confirm with your manager that your settings are correct. • If the problem persists, consult your dealer. The telephone does not respond when buttons •...
Page 297 5.2.1 Troubleshooting Problem Remedy A reorder tone is audible or "Restricted" is • The telephone is locked. displayed. Unlock your telephone. 1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock), 2.1.1 Extension Control) • Toll restriction is activated. Consult your manager or dealer.
Page 298 5.2.1 Troubleshooting Problem Remedy I do not want to show my telephone number to • 1.9.5 Preventing Your Telephone Number the calling or called party’s telephone. Being Displayed on the Caller’s Telephone (Connected Line Identification Restriction [COLR]), 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR])) •...
Page 299 5.2.1 Troubleshooting Problem Remedy An SDN button on my extension does not work. • A PDN button is not assigned on the extension corresponding to your SDN button. Create a PDN button on the desired extension. ( 3.1.3 Customising the Buttons) I cannot use the secondary Ethernet port.
Page 300: Feature Number Table
5.3 Feature Number Table 5.3 Feature Number Table 5.3.1 Feature Number Table Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers. If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
Page 301 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Redialling the Last Number You ( ) Dialled (Last Number Redial) 1.2.4 When the Dialled Line is Busy or There is No Answer To cancel callback ringing (Automatic Callback Busy Cancel)/To cancel ( ) (CCBS Cancel)
Page 302 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Answering a Call from Another Telephone (Call Pickup) – group no. (2 digits) Group ( ) – extension no. Directed ( ) Denying Other People the ( ) Possibility of Picking Up Your Calls (Call Pickup Deny) –...
Page 303 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.4.4 Answering Call Waiting Answering Call Waiting in the ( ) Answering Call Waiting from the ( ) Telephone Company 1.4.5 Multiple Party Conversation phone no. + TRANSFER button + 3 Adding a Third Party during a Conversation Using the ISDN Service ( )
Page 304 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) Forwarding Your Calls Using ( ) ISDN Service (Call Forwarding [CF]— by ISDN) – outside line no. + # + multiple To set subscriber no. + # + 2 (Unconditional)/3 (Busy)/4 (No Reply) + phone no.
Page 305 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) – conference group no. (2 digits) + entry To make a conference group call code + # with an entry code – # + conference group no. (2 digits) + To join a conversation with an entry entry code + # code...
Page 306 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification ( ) Restriction [CLIR]) – To show – To prevent 1.9.7 Preventing Other People from Joining Your Conversation (Executive ( ) Busy Override Deny)
Page 307 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) doorphone no. (3 digits) Doorphone Call ( ) doorphone no. (3 digits) Opening a Door (Door Open) ( ) 1.11.2 If an External Relay is relay no. (3 digits) Connected ( ) 1.11.4 If a Host PBX is Connected...
Page 308 5.3.1 Feature Number Table Default Feature (While dial tone is heard) Additional digits/buttons (New) 2.1.1 Extension Control To lock/unlock other extensions (Remote Extension Dial Lock) – extension no. To unlock ( ) – extension no. To lock ( ) 2.1.2 Time Service Mode Control ( ) –...
Page 309 5.3.1 Feature Number Table Manager only Manager and preprogrammed extension user only The default of OGM floating extension numbers depends on system programming. For more information, consult your System Administrator or System Manager. Feature Default (While busy, DND or call tone is heard/after dialling) 1.2.4 When the Dialled Line is Busy or There is No Answer Sending a Call Waiting Notification (Call Waiting) To an Extension Refusing the Call (DND Override)
Page 310: What Is This Tone
5.4 What is This Tone? 5.4 What is This Tone? 5.4.1 What is This Tone? While on-hook Ring Tones The following tones are programmable allowing recognition of call type (Outside, Intercom or Doorphone). Tone 1 Tone 2 Tone 3 Tone 4 When going off-hook Dial Tones Tone 1...
Page 311 5.4.1 What is This Tone? Tone 2 • When any of the following features are set: – Absent Message – Background Music – Call Forwarding – Call Pickup Deny – Call Waiting – Do Not Disturb – Extension Dial Lock –...
Page 312 5.4.1 What is This Tone? Tone 1 Tone 2 Do Not Disturb (DND) Tone The dialled extension is refusing incoming calls. While off-hook Indication Tones Tone 1 15 s Call waiting tone Tone 2 15 s A call is on hold longer than the specified time When talking to an outside party Warning Tone...
Page 313 5.4.1 What is This Tone? Tone 3 • Before the following features activate: – Retrieving a held call – Picking up another call – Paging/Answering a paging announcement – Answering the call through a speaker • You establish a call with an extension in the following cases: –...
Page 314 Note Operating Manual...
Page 315 For information of Compliance with EU relevant Regulatory Directives, Contact to Authorized Representative: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany...
Page 316 Web Site: http://www.panasonic.com/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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Kx-nsx1000

Panasonic KX-NSX2000 Operating Manual

1 Operation

2 Manager Operation

3 Customising Your Phone & System

4 Customising Extensions and the System-For Managers

5 Appendix

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