Utilization Of Counters And Reports; Customizing Counters - Panasonic KX-NCV200 Getting Started Manual

AgentID of Call Log – Agent Based does not show correct information.
4. When an outgoing call is transferred to PDN extension, the call icon disappears from every agent on the tree view
of ACD monitor.

3. Utilization of Counters and Reports

This chapter provides a simple example of utilizing ACD Reports.

3.1. Customizing Counters

Cumulative counter - Incoming ACD Calls and Cumulative counter - Lost ACD Calls provide very useful
information for most of call centers.
The following steps show how to add these counters to the ACD Monitor view.
Step 1 Open ACD Monitor view
Startup ACD Report Client. Then open ACD Monitor view.
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