Return Material Authorization; Limited Warranty - OSI Security Devices OMNILOCK OM100 Series User Manual

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Return Material Authorization

Before you return any product to OSI Security Devices for any reason,
you must first get a Return Material Authorization (RMA) number.
To get an RMA number, call Technical Support and describe the
problem. If we determine your System needs to be returned to us for
repair, we will give you an RMA number. Please mark this number
clearly on the outside of your shipping package. You can also help by
marking the RMA number on a tag and attaching it to the System.
BE SURE TO INCLUDE THE KEY FOR THE LOCK OR
ADDITIONAL CHARGES MAY BE APPLIED FOR LOCKSMITH
SERVICES.

Limited Warranty

OSI Security Devices ("OSI") warrants the products manufactured by it
(the "Product") to be free of defects in material and workmanship for a
period of ONE YEAR (the "Warranty Period") from the date of original
purchase. Only units specified as weatherized are warranted for outside
use. If ownership of the Product is transferred, the warranty is
automatically transferred to the new owner and remains in effect for the
balance of the Warranty Period. During the Warranty Period OSI shall,
at its option, either repair or replace, free of charge, any Product or part
thereof found, upon OSI's inspection, to be defective. OSI is not
responsible for warranty service should the Product fail to be properly
maintained or fail to function properly as a result of accident, misuse,
abuse, vandalism, disassembly, modification, improper installation,
neglect or damage caused by natural disasters such as, but not limited
to, fire, flood, earthquake, and lightning. Batteries (and damage caused
by the batteries) are not covered by this warranty. Consult with the
battery manufacturer about battery and battery leakage warranties.
Postage, insurance, and/or shipping costs incurred in presenting the
Product for warranty service are your responsibility. If claimed defect
cannot be identified or reproduced in service, you may be held
responsible for costs incurred.
Products are sold on the basis of specifications applicable at the time of
manufacture. OSI shall have no obligation to modify or update the
Product once sold.
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