Help; Customer Service / Technical Support; Warranty Service; Out-Of-Warranty Service - OSI Security Devices OMNILOCK OM100 Series User Manual

Chapter 10

Customer Service / Technical Support

If you wish to return material for credit, contact the dealer from whom you
purchased the product, otherwise, our Customer Support staff is available
Monday through Friday 7:00 AM to 5:00 PM, Pacific time. Contact
Customer Service concerning product pricing, availability and order status.
Contact Technical Support concerning technical problems and repairs. They
can be reached by
calling our corporate telephone number: (619) 628-1000
Fax: (619) 628-1001*
through our website: http://www.omnilock.com*
or E-mail: osi@omnilock.com*
*Every effort will be made to respond by the next business day.

Warranty Service

OSI Security Devices will service any product we sell when you return it to
the factory complete, free and clear of all liens and encumbrances. You must
prepay transportation and accompany the product by a Return Material
Authorization Number (see below). For warranty service on products that
have not been registered with our Customer Service Department, include
your sales receipt or other documentary proof of when you bought your
OMNILOCK product. If the product requires warranty related service, we
will repair or replace it and return it to you, shipping prepaid.
Important!
If we find no faults with the product sent to us for warranty
service, we reserve the right to charge a diagnostic fee and
handling fee. Also, we will charge for repairing all damage
not covered by the Limited Warranty.

Out-of-Warranty Service

We handle out-of-warranty repairs or replacement similar to the manner for
warranty service. In this case, there will be a charge for parts, labor and
return shipping costs.

Help!!

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