AT&T MERLIN LEGEND Release 3.0 System Programming Manual page 162

QCC Optional Features
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls, and
calls to unassigned DID numbers), program the Message Center option
before you assign the operator to receive call types.
2. This procedure does not include use of the menu options Follow/Frwd or QCC
Ext. These two options are used to assign queue priorities and are not
associated with individual QCC operators. See "Call Type Queue Priority
Level. "
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See "QCC Operator to Receive
Calls."
4. Programming an operator position to receive DID calls to invalid destinations
does not cause the calls to ring into the QCC queue unless you program
such calls to be sent to a backup extension. See "Invalid Destination. " When
no operator is assigned to receive the call types, the call does not ring into
the QCC queue, and the caller hears an error tone.
5. If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. See "Remote Access Trunk Assignment. "
Summary: QCC Operator to
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
3-40
Common Administrative Procedures
Receive Call Types
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
QCC operator receives the following calls:
Dial O
Unassigned DID
Listed Directory Number
Returning
Not applicable
Yes
No
Operator → Queued Call → Call Types → Select a call type
→ Operator → Dial coverage group no. → Enter → Dial ext.
no. → Enter → Exit → Exit → Exit → Exit → Exit
[ F3 ] → [ F2 ] → [ F7 ] → Select a call type → [ F2 ] → Type
Coverage group no. → [ F10 ] → [ F5 ] → [ F5 ] →
[ F5 ] → [ F5 ] → [ F5 ] → [ F5 ]