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AT&T MERLIN LEGEND Release 3.1 System Programming Manual

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AT&T 555-640-111

March 1996

MERLIN LEGEND

®

Communications System

Releases 3.1 and 4.0

System

Programming

Table of Contents

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Page 1 AT&T 555-640-111 March 1996 MERLIN LEGEND ® Communications System Releases 3.1 and 4.0 System Programming...
Page 2: Federal Communications Commission Statement
Copyright 1996, AT&T AT&T 555-640-111 All Rights Reserved Issue 1 Printed in U.S.A. March 1996 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,”...
Page 3: Ordering Information
Ordering Information Call: AT&T GBCS Publications Fulfillment Center Voice 1 800 457-1235 International Voice 317 361-5353 Fax 1 800 457-1764 International Fax 317 361-5355 Write: AT&T GBCS Publications Fulfillment Center P.O. Box 4100 Crawfordsville, IN 47933 Order: Document No. AT&T 555-640-111 Comcode: 107713729 Issue 1, March 1996 For more information about AT&T documents, refer to the section entitled, “Related Documents”...
Page 4: Table Of Contents
Contents About this Book Intended Audience xvii How to Use This Book xvii Terms and Conventions Used xviii Security Related Documents How to Comment on This Document xxii Programming Basics Introduction to System Programming 1–1 System Programming Console 1–4 Programming Procedures 1–10 Access to System Programming from the MLX-20 Console...
Page 5 Contents Common Administrative Procedures Introduction 3–1 Basic System Operating Conditions 3–4 System Renumbering 3–12 System Operator Positions 3–20 Optional Operator Features 3–26 QCC Optional Features 3–30 Telephones 3–57 Fax Machines 3–78 Optional Telephone Features 3–83 Optional Group Features 3–110 Optional Group Calling Features 3–125 System Features 3–147...
Page 6 Contents Programming Procedures, continued Optional Telephone Features 4–210 Optional Operator Features 4–220 QCC Optional Features 4–222 Optional Group Features 4–231 Optional Group Calling Features 4–237 System Features 4–244 Remote Access Features 4–261 Automatic Route Selection 4–282 Night Service 4–309 Labeling 4–313 Print Reports 4–317...
Page 7 Contents Customer Support Information Support Telephone Number A–1 Federal Communications Commission (FCC) Electromagnetic Interference Information A–1 Canadian Department of Communications (DOC) Interference Information A–2 FCC Notification and Repair Information A–2 Installation and Operational Procedures A–4 DOC Notification and Repair Information A–5 Renseignements sur la notification du ministére des Communications du Canada et la réparation...
Page 8 Contents Button Diagrams Sample Reports General System Programming Sequence System Programming Sequence G–1 Programming Special Characters Single-Line Telephones H–1 Analog Multiline Telephones H–2 MLX Non-Display Telephones H–3 MLX Display Telephones H–4 Glossary GL-1 Index IN-1 System Programming...
Page 9 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.
Page 10: Save These Instructions
The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. Slots and openings in the module housings are provided for ventilation.
Page 11: About This Book
About This Book The power and versatility of the MERLIN LEGEND Communication System is due in part to its many options and features. These options and features have been recorded on system planning forms and initially programmed at the time of installation.
Page 12: Terms And Conventions Used
Terms and Conventions Used “Related Documents,” later in this section, provides a complete list of system documentation together with ordering information. In the U.S.A. only, AT&T provides a toll-free customer Helpline (1 800 628- 2888) 24 hours a day. Call the Helpline, or your AT&T representative, if you need assistance when installing, programming, or using your system.
Page 13 Terms and Conventions Used Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis. steps. You must attach the wristband before touching the connection.
Page 14: Security
Security Security Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people. Nondisplaying authorization codes and telephone numbers provide another layer of security.
Page 15: Related Documents
Related Documents Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the AT&T GBCS Publications Fulfillment Center by calling 1 800 457-1235.
Page 16: How To Comment On This Document
How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager AT&T...
Page 17: Programming Basics
Programming Basics This chapter covers the information you need to know before you begin the programming procedures covered in Chapter 3, “Common Administrative Procedures” or Chapter 4 “Programming Procedures,” and includes the following: An introduction to system programming basics How to use the system programming console How the programming screens and keys work How to interpret and use the programming procedures How to enter and exit system programming...
Page 18 Introduction to System Programming Planning Forms Before you begin to program or modify your communications system, you should familiarize yourself with the system planning forms. Initially, system planning forms are used to plan your communications system and program your system during installation.
Page 19 Introduction to System Programming Types of Programming Listed below are the three types of programming available for the communications system. System Programming. This type of programming enables the system manager to program features that affect all or most system users, and requires one of the following: ä...
Page 20: System Programming Console
System Programming Console System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions).
Page 21 System Programming Console Console Components Refer to Figure 1–1 for the location of the components described below. MLX-20L Console Components Desk Stand An adjustable stand on the console and the DSS, allows a 20- or (not shown) 30- degree viewing angle. Button Labeling Cards labeled with the number or feature assigned to each line Cards...
Page 22 System Programming Console DSS Components Covers Removable plastic covers to protect the designation cards. The top cover protects the 50 DSS button labels. The lower cover fits over the fixed buttons. DSS Designation Cards for labeling the extension or feature assigned to each Cards button.
Page 23 System Programming Console Figure 1–2. Display Buttons and Main Menu Fixed Display Buttons The top two buttons in each column have the same labels and functions regardless of the screen display. This type of button is called a fixed display button .
Page 24 System Programming Console Appendix E shows the button diagrams for the telephones used in the communications system. Refer to this appendix when programming buttons for other telephones. When entering labels or filenames, the letters A through F are displayed on the MLX-20L console screen.
Page 25 System Programming Console For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure. Figure 1–4. Selecting a Block of Lines/Trunks Console and DSS Lights The red and green lights (LEDs) next to each of the 20 line buttons show the status of the line/trunk options.
Page 26: Programming Procedures
Programming Procedures Programming Procedures The programming procedures provide step-by-step instructions for programming the communications system. This section details how to make the best use of the programming procedures. Procedure Organization The programming procedures in Chapter 3, “Common Administrative Procedures” and Chapter 4, “Programming Procedures,” are organized into logical groups.
Page 27 Programming Procedures Programming Screens There are three types of system programming screens: Information screens, to view what is currently programmed on the system. Menu selection screens, to select options from a menu. Data entry screens, to enter values or to identify a specific extension or line/trunk you want to program.
Page 28 Programming Procedures A menu selection screen prompts you to select one of the available options. The screen title is the first line on all screens. The second line contains a system prompt or instruction. The remaining lines of text vary based on the selected option.
Page 29 Programming Procedures Verifying Data Entry You can use the Inspect feature to view the entries you save. An example of how to use the Inspect feature begins with Figure 1–8. The figure shows a data entry screen with the first (of two) required extension numbers needed to assign analog voice and data.
Page 30 Programming Procedures Using the Programming Procedures This section contains specific information about how to make the best use of the programming procedures. Make certain that you read and understand the information presented here before you begin any system programming procedures. Format The programming procedures are presented as numbered steps in the format shown below.
Page 31 Programming Procedures Console/Display Instructions Header In most cases, the screen shown in the console display area contains the results of the previous step. A step with no screen indicates that you should look at the preceding step. The console key that corresponds to the option you are to select is highlighted in black as shown in sample Step 1 above.
Page 32 Programming Procedures Branching Many of the procedures contain features for which there are multiple programming options, while other procedures show more than one way to program a particular feature. To accommodate both of these programming methods, the procedures use branching . Branching separates the options from the main procedure and places them in subprocedures (branch procedures).
Page 33 Programming Procedures Console Display/Instructions Additional Information For additional toll services, go to Step 1; then continue with Step 5. Return to Step 4 of the main procedure. Each branch procedure is self-contained and begins with Step 1. Be sure to complete all of the steps in a branch procedure before you return to the main procedure.
Page 34 Programming Procedures Single Line Procedure Console Display/Instructions Additional Information Specify entry mode. Select And so on ... Return to Step 6 of the main procedure. Block of Lines Procedure Specify the block of 20 lines associated with 20 buttons on the system programming console.
Page 35 Programming Procedures Table 1–2. Screen Keys Display Function Change your entry. Select the PC) to correct your entry. Each time you press the key, the screen cursor moves backward to erase one character at a time. Save your entry. Typically, you select on the PC) to complete a procedure and save the information.
Page 36 Programming Procedures Using Enter Enter Pressing to save your entry will have one of the following results: The next screen in the procedure appears. See Steps 4 and 5 in the sample procedure below. The screen does not change and you can enter another extension or Delete Enter line/trunk.
Page 37 Programming Procedures Using Next When you are programming a feature that can apply to a sequence of extensions, lines/trunks or groups, the screen key appears on the console display. on the PC) permits you to save your current entry and display the next number in the sequence.
Page 38 Programming Procedures System Programming Hierarchy The following table shows all of the options that are available under each of the System Programming main menu options displayed on the system programming console. Following the option name is a brief description of the option and the page number where detailed instructions can be found.
Page 39 Programming Procedures Description Page Continued SysRenumber Single Single extension renumbering 3–14 * Lines Lines/Trunks * Extensions Extensions * Pools Pools (Hybrid/PBX only) * Group Page Paging Group * GrpCalling Calling Group * Adjuncts Adjuncts * Park Park * ARS DialOut Automatic Route Selection dial out (Hybrid/PBX only) * RemoteAccs Remote Access...
Page 40 Programming Procedures Description Page Continued Operator * Call Types QCC Operator to Receive Call Types 3–39 - Dial 0 Dial 0 Calls - Priority - Operator - Follow/Frwd Forward/Follow Me Calls - Unassign DID DID call to invalid destinations - Priority - Operator* - ListedNumber Calls to the Listed Directory Number...
Page 41 Programming Procedures Description Page LinesTrunks Lines/Trunks options LS/GS/DS1 Loop-start, ground-start or DS1 options * (DS1) DS1 options - Type Type of DS1 facility 4–68 - T1 - GroundStart Ground-start emulation on selected channels - Loop Start Loop-start emulation on selected channels - TIE Tie Trunk emulation on selected channels - TIE-PBX...
Page 42 Programming Procedures Description Page Continued LinesTrunks - Line Comp Line compensation - ChannelUnit Type of equipment provided by local telephone 4–92 - Foreign company 4–94 Exchange - Special Access * (4xx GS/LS) Line/Trunk type for 4xx GS/LS module - GroundStart - Loop Start - All Ground - All Loop...
Page 43 Programming Procedures Description Page Continued LinesTrunks TT/LS Disc * OutMode Outmode Signaling for loop- or ground-start trunks 4–27 * LS Disconnect Disconnect signaling reliability 4–35 - Yes - No DID Trunk Options * Block 4–113 * Type DID trunk type 4–116 - Immed - Wink...
Page 44 Programming Procedures Description Page Continued LinesTrunks - Local Local service - OUTWATS - 56/64 Digit - VirtPrivNet - INWATS - Misc Miscellaneous network service - Other - CallByCall - Copy Number Copy telephone number to send 4–141 - Copy PhnNum to NumToSend - Do Not Copy Phone Number...
Page 45 Programming Procedures Description Page Continued LinesTrunks *DialPlanRtg Dial Plan Routing 4–158 - Service Service - AT&T Toll AT&T toll service - Megacom 800 - ACCUNET SDS - SoftDefNetw - MULTI QUEST - MegacomWATS - LongDistnce - Local Local service - INWATS - 56/64 Digit - VirtPrivNet - OUTWATS...
Page 46 Programming Procedures Description Page Continued LinesTrunks - CBC Service Call by Call service 4–176 - Patterns - Voice Data - Voice Only - Data Only - Voice/Data - NetworkServ Network service - AT&T Toll AT&T toll service - Megacom WATS - ACCUNET SDS - SoftDefNetw - LongDistnce...
Page 47 Programming Procedures Description Page Continued LinesTrunks - ARS Restrict Non-Tie trunk ARS Facility Restriction Level - Allow List Non-Tie trunk Allowed Lists assignment - DisallowLst Non-Tie trunk Disallowed Lists assignment * TIE Lines Tie lines: Remote Access options - BarrierCode Barrier code requirements 4–267 - Barrier Code...
Page 48 Programming Procedures Description Page Continued LinesTrunks Clock Sync Clock Syncronization (100D or 800 CO-BRI modules) 4–55 * Primary Primary Clock - Loop - Local * Secondary Secondary Clock - Loop - Local * Tertiary Tertiary Clock - Loop - Local Basic Rate Interface * SPID/DN Service Profile Identifier (SPID) and Directory Number (DN)
Page 49 Programming Procedures Description Page Extensions LinesTrunks Lines or trunks (buttons on a telephone) 3–57 Line Copy Copy outside line/trunk options 3–62 * Single * Block Dial OutCd Pool dial-out code restrictions 3–86 Restriction Outward/toll restrictions 3–89 * Unrestricted * Outward Restrict * Toll Restrict RestrctCopy Copy calling restrictions, Allowed Lists, and Disallowed...
Page 50 Programming Procedures Description Page Options Transfer Transfer options * Return Time Transfer return time (number of rings) 3–148 * One Touch One Touch Transfer/One Touch Hold 3–150 - Transfer - Manual - Automatic - Hold *Audible Transfer audible - Music On Hold 3–152 - Ringback * Type...
Page 51 Programming Procedures Description Page Continued Options Recall Timer Length of the timed flash sent when Recall is used 3–179 * 350 ms * 450 ms * 650 ms * 1 sec Rotary Dialed digits on rotary dial trunks 4–30 * Delay * No Delay Cover Delay Number of rings before a call is sent to group coverage...
Page 52 Programming Procedures Description Page Continued Tables * Dial 0 Dial 0 Table 4–303 - ARS Pool - ARS FRL - ARS Digits * Sub A Data Voice and/or data routing for Subpattern A 4–306 - Voice Only - Data Only - Voice/Data * Sub B Data Voice and/or data routing for Subpattern B...
Page 53: Allowlist
Programming Procedures Description Page Labeling Labeling Options Directory 3–197 * System System directory and internal speed dial numbers 3–210 * Extension Extensions to identify internal callers 3–197 * Personal Personal Directory listings LinesTrunks Label used to identify line or trunk 3–204 PostMessage Change posted messages...
Page 54 Programming Procedures Description Page Continued Print 3–214 Night Service Night Service Information report Call Pickup Group Call Pickup report Error Log Error Log report Auth Code Authorization Code Information report BRI Information report Description Page Cntr-Prg Centralized telephone programming Program Ext Extension programming 5–3 Copy Ext...
Page 55: Access To System Programming From The Mlx-20
Access to System Programming from the MLX-20 Console Access to System Programming from the MLX-20 Console Follow the steps below to begin system programming. All of the procedures in Chapter 3, “Common Administrative Procedures” and Chapter 4, “Programming Procedures,” begin at the System Programming menu shown in Step 4 of the following procedure.
Page 56 Access to System Programming from the MLX-20 Console Make a selection. Press the button next to your selection. System Programming Menu Figure 1–11 shows the two screens that make up the System Programming menu. Figure 1–11. System Programming Menu Screens Table 1–3 lists the System Programming menu options and a description of each.
Page 57 Access to System Programming from the MLX-20 Console Table 1–3. System Programming Menu Options Option Description Set system operating conditions. Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers that are more appropriate or convenient for your company. Assign or remove operator positions and program operator features (such as Operator Hold Timer or QCC options).
Page 58: Idle States
Idle States Exiting System Programming Use the information in Table 1–4 to return to the System Programming menu, the main menu (Menu Mode screen), or to the Home screen from within a programming screen. Table 1–4. Exiting System Programming To return to ... On the console press: On the PC press: -NEJ...
Page 59 Idle States nnnn ss/pp nnnn = a previously entered extension ss/pp = the slot and port number of the busy extension Figure 1–12. System Busy Screen The screen changes to the appropriate programming screen when the system is no longer busy. System Forced Idle When the entire system is forced idle, no calls can be made or received.
Page 60 Idle States Line or Trunk Idle Because these procedures require the line or trunk to be idle only at the instant of programming , the line or trunk is not forced idle (as described in the previous paragraph). The following procedures can be performed only when the line or trunk being programmed is idle: Identify loudspeaker paging extension jack.
Page 61: Product Enhancements
Product Enhancements Forced Idle Reminder Tones ¾ The forced idle reminder tone is a high-low “doorphone” tone 400 ms of 667 Hz tone followed by 400 ms of 571 Hz. The tone is provided under the following circumstances: At the extension, to remind the user that the system or the extension is in the forced idle state At the programming console or at a PC running SPM, to remind the system manager that the system (or at least one extension) is in the...
Page 62 Product Enhancements ä ä ä ä MLX-10D , MLX-20L , and MLX-28D display telephones and MLX-10 nondisplay telephones are available in three separate versions, with factory-set ä buttons in English, Spanish, or French. (The MLX-10DP is available in the English version only.) In addition, user and operator guides and telephone tray cards are available in all three languages.
Page 63 Product Enhancements PF Registration PF registration number AS5USA-65646-PF-E is assigned by the FCC for operating the MERLIN LEGEND Communications System in Hybrid/PBX mode in the United States. (The PF registration is also applicable to Release 1.0 systems.) Release 2.0 Enhancements Refer to Release 2.0 Notes for detailed descriptions of Release 2.0 and later enhancements.
Page 64 Product Enhancements A Night Service group can be programmed to include either extensions or a calling group as members. However, you should not program both individual extensions and a calling group into the Night Service group, because individuals will not have a chance to answer before calling group members do.
Page 65 Product Enhancements 408 GS/LS-MLX Module The 408 GS/LS-MLX module (Releases 2.0 and higher only) combines four line/trunk jacks for ground-start or loop-start trunks and eight extension jacks for MLX telephones on a single module in the control unit. Primary Rate Interface (PRI) Primary Rate Interface (PRI) enhancements include the following: â...
Page 66 Product Enhancements Operational System operational enhancements include the following: When a call is forwarded to a multiline telephone that has an Auto Dial or DSS button programmed for the forwarding telephone, the green light next to the Auto Dial or DSS button for the forwarding telephone does not flash.
Page 67 Product Enhancements The Call Type field and the Called Number field on the SMDR report have been changed for both the Basic and ISDN report formats. An 012 port that is programmed as a generic voice messaging interface (VMI) port can transfer an outside call to an outside number. In a system where the transfer audible option is programmed for Music On Hold and a music source is provided, outside callers who are transferred to a calling group and are waiting in the queue or who are...
Page 68 Product Enhancements 3129-WAWA (auto dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers) 3129-WNWA (nondial, automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers) Equipment and Operations Equipment and operations enhancements include the following: A new release (Version 2.16) of the System Programming and...
Page 69 Product Enhancements â PagePac Plus Loudspeaker Paging Systems do not require system adapters. The controller provides 8 built-in zones (expandable to 56 zones by using up to 3 16-zone expansion units), group zones, talkback, night bell, operator override, tones, door supervision, microphone input, and system access security codes as standard features.
Page 70 Product Enhancements 2500YMGL and 2500 MMGL (single-line desk telephones, selectable positive disconnect) Picasso Still-Image telephone (for interactive display of still images) ™ Videophone 2500 single-line phone with interactive video display Pre-fabricated and pre-drilled backboard 1–54 Programming Basics...
Page 71 Product Enhancements Installation, Upgrade Administration, and Maintenance These are the new MERLIN LEGEND Communications System capabilities: SPM (Release 3.18) conversion of translations from Release 1.0, 1.1, 2.0, and 2.1 to 3.0 Remote operation at 1200/2400bps Advice and feedback administration screens for new Release 3.0 functionality PCMCIA Memory Card Interface (a Release 3.0 processor board required) allowing:...
Page 72 Product Enhancements Caller ID Caller information (telephone number) is furnished to MLX display telephones by an 800 GS/LS-ID module using the LS (loop-start) option. This allows customers to screen calls prior to answering the phone, as well as providing calling party information for use with various applications.
Page 73 Product Enhancements Additional Application Packages, Adjuncts, and Adapter Enhancements PassageWay Direct Connection Solution PassageWay Direct Connection Solution (Release 2.0) is an AT&T computer telephone integrated product that links a desktop Windows PC to the MERLIN LEGEND’s MLX-10DP, MLX-20L, or MLX-28D telephone. The Windows applications are: AT&T Call (autodial/contact manager), AT&T Buzz (screen-pop applications), AT&T Set (station programming interface), and Log Viewer (call log application).
Page 74 Product Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality plus the enhancements listed below. Security Features New security features include a variety of components. Additional details are included elsewhere in this book. Call Restriction checking for star codes Beginning with Release 3.1, the system manager can now add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud.
Page 75 Product Enhancements Pool Dial-Out Code restriction for all extensions by default Beginning with Release 3.1, the default setting for the Pool Dial-Out Code restriction has changed to restricted. No extension or remote access user with a barrier code has access to pools until the restriction is removed by the system manager.
Page 76 Product Enhancements Release 4.0 Enhancements Release 4.0 includes all Release 3.1 functionality plus the enhancements listed below: Equipment New 016 tip/ring module This new module supports the 200 station dial plan by providing sixteen ports for tip/ring devices. Applications that use a tip/ring interface can connect to this board.
Page 77 Product Enhancements Support for T1 digital data transmission Release 4.0 expands its T1 functionality by providing access to digital data over the public switched 56 kbps network in addition to data Tie-Trunk services. Users who have T1 facilities for voice services can now use them for video calls at data rates of 56 kbps per channel (112 kbps for video calls using two channels).
Page 78 Product Enhancements Single-Line Telephone Enhancements Disable Transfer. Through centralized telephone programming, the system manager can disable the ability to transfer calls by removing all but one SA or ICOM button from the telephone. No Transfer Return. When a handset bounce in its cradle, the MERLIN LEGEND system interprets that as a switchhook flash and attempts to transfer a call.
Page 79: Programming With Spm
Programming with SPM The System Programming and Maintenance (SPM) software package offers an alternate method of programming the MERLIN LEGEND Communication System using a PC. This method frees the system programming console for other uses and also provides the additional functions listed below: Backing up system programming information Restoring system programming information from a backup Converting system programming information from one release to another...
Page 80: System Requirements
System Requirements For information about accessing SPM from the IS II/III application, refer to the following books: Integrated Solution III System Manager’s Guide , order no. 555-601-010 Integrated Solution III Installation and Maintenance Guide , order no. 555-601-011 Integrated Solution II System Manager’s Guide, order no. 555-600-726 Integrated Solution II Installation and Maintenance Guide , order no.
Page 81: Installing The Spm Software
Installing the SPM Software 2012D transformer BR1A-4P adapter and 102 connecting block or 103 connecting block 248B adapter 8-position wall jacks 4-pair plug-ended cable D8W cords D6AP power cord EIA-232-D cables Modem (local or remote) connection A modem that supports 1200- or 2400-bps connections In addition, a parallel printer is useful for reports (the PC needs a parallel port for the connection).
Page 82 Installing the SPM Software The installation program automatically performs the following: Checks available space on the hard disk. If space is insufficient, the installation is terminated and an error message is generated. Checks the autoexec.bat and config.sys files. If either file is write-protected, the installation is terminated and an error message is generated.
Page 83 Installing the SPM Software Follow the steps below to install SPM on the PC’s hard disk. Switch to Drive A, if it is not already the current drive. appears on the screen. Insert the backup copy of the SPM diskette into Drive A. Type one of the commands shown below and press Because English is the default language, have the...
Page 84 Installing the SPM Software NOTE: attribute is also specified in ams.cfg as (off), the default DEBUG setting, or (on). This attribute is used to enable the Escape-to-Shell feature of SPM, activated by pressing . To turn DEBUG on, you must edit the ams.cfg file;...
Page 85 Installing the SPM Software Select the serial communications port used for SPM and press Type for serial port 1 (COM1). Type for serial port 2 (COM2). Select the communications port speed and press Type for 1200 bps. Type for 2400 bps. Respond to the color prompt and press Type if you have a color monitor.
Page 86 Installing the SPM Software Review your selections. x = the values entered for each entry in Steps 3 through 6 To change any of the information shown, type y and press . The screen shown in Step 3 appears. Repeat Steps 3 through 6. To save the information shown, type n and press If the PC is connected to the processor, the SPM Main Menu appears as shown in Step 8.
Page 87: Connecting The Pc
Connecting the PC Connecting the PC There are three ways to connect the PC to the control unit. Choose the method below that is most useful for your installation. Direct local connection Local modem connection Remote modem connection Direct Local Connection For a direct local connection, you must connect the PC to the system programming jack.
Page 88 Connecting the PC Processor Module SMDR Jack ADMIN Jack 355AF Adapter Crossover Cable EIA-232-D Tu rn po we r be ins ert for e ovi ng mo du AG INPUT INPUT Z3A2 ADU ADU Crossover Cable Control Unit 400B2 D6AP Power 2012D-50M Adapter...
Page 89 Connecting the PC Local Modem Connection For a local modem connection, you must use a modem (either connected to, or built into the PC) to access the internal modem in the control unit. Connect the modem to an 012 or 016 module in the control unit, as shown in Figure 2–3. The internal modem operates at speeds of 1200 and 2400 bps.
Page 90: Accessing Spm
Accessing SPM Incoming Public or private trunk line telephone network Serial Communications Port RS-232 MODEM Tur n ins erti er bef ng or ovi ng mo dul AG INPUT INPUT Figure 2–4. Remote Modem Connection NOTE: Remote access (modem connection) has priority over local access (direct connection), unless a backup or restore procedure is in progress through a direct local connection.
Page 91 Accessing SPM See “Connecting the PC.” If you installed SPM on the hard disk of the PC, go to Step 5. If the PC does not have a hard disk, insert the SPM diskette into Drive A. Type and press appears on the screen.
Page 92 Accessing SPM If you are at a remote location, do one of the following: Place a call to the system on a Remote Access line, enter the barrier code (if required), and dial the code for the internal modem ( Place a voice call to the system using the line to which the modem is connected and ask the operator to transfer you to the modem (by pressing Transfer, dialing...
Page 93 Accessing SPM If the PC is in a remote location and your system has not activated the Remote Access feature, do the following: Use the main telephone number to place a voice call to the system on the line to which the modem is connected. Instruct the operator to transfer you to the modem (by pressing , then hanging up the telephone).
Page 94: Using Spm
Using SPM To select an option, press the function key that corresponds to the option you want. For example, to select press NOTE: The function keys shown on either side of the display are included here for quick reference. See “SPM Screens” for details on using the PC keys in SPM. Using SPM This section describes how to use the SPM screens, SPM Help, and the SPM options listed below.
Page 95 Using SPM SPM Screens SPM screens simulate the system programming console. Each SPM screen includes a 7-line by 24-character console simulation window that corresponds to ä the display area of the MLX-20L telephone. To the right and left of this console simulation window are columns that list the keys corresponding to similarly located buttons on the MLX-20L telephone.
Page 96 Using SPM On the PC screen, the letters represent the ON state of the red and green LEDs, respectively, that are on the console. For example, if a line, trunk, or pool is assigned to a line button, on the console a green LED lights next to the button.
Page 97 Using SPM Table 2–2, Continued Reset. Reset the communications port. For example, if the information on the screen is garbled, try exiting from and then re-entering the screen. If the screen remains garbled, use to clear the screen and return to the SPM Welcome screen.
Page 98 Using SPM SPM Main Menu Options The SPM Main Menu provides access to system programming and to the SPM functions listed in Table 2–3. Table 2–3. SPM Main Menu Options SPM Menu Function To program the system To make a backup copy of your system programming and store it on diskette or on hard disk Shows which modules (port boards) are in each slot of the control unit and allows you to assign boards to slots...
Page 99 Using SPM SPM Help To access the SPM help screens, press To review the help screens press, To return to the first Help screen, press To exit from SPM Help, press A typical help screen is shown in Figure 2–6. Figure 2–6.
Page 100 Using SPM Determining the Release Number of a Backup File If you have a backup diskette but do not know its release number, you may be able to find this information in the backup header. Beginning with later versions of Release 1.1, the backup file contains a backup header 128 bytes long. Approximately 59 of these bytes are currently used.
Page 101 Using SPM Maintenance data (error logs and other data used by qualified service technicians) is not saved in the backup file. Follow the steps below to perform the backup procedure. At the SPM Main Menu, press to select Follow the instructions for a floppy or a hard disk. A second window appears which displays the options and a directory listing for the C:\spm\backup directory.
Page 102 Using SPM Type the new filename and press If you are working from the floppy drive, appears on the screen. You can specify a drive letter with the filename but no path information. Verify that the filename chosen does not already exist. The following screen appears only if the filename chosen already exists.
Page 103 Using SPM When the backup is complete, press to return to the SPM Main Menu. xxx = total number of blocks received Boards The Boards option allows qualified service personnel to add a board to the next available slot. The system must be idle to use this option. This option is not available from the system programming console.
Page 104 Using SPM Table 2–5. Board Types Board Type Description 4 loop-start line jacks with 4 touch-tone receivers 4 ground-start/loop-start line jacks with 4 touch-tone receivers 8 loop-start line jacks 8 ground-start/loop-start line jacks with Caller ID capability available on the loop-start lines and 2 touch-tone receivers 8 ground-start/loop-start line jacks 4 loop-start line jacks and 8 ATL analog extension jacks 4 ground-start/loop-start line jacks and 8 ATL analog extension jacks...
Page 105 Using SPM Press the function key that corresponds to the module you want to select. If the module you want to assign is not shown on the first screen of the Boards menu, press to display the next menu screen. Type the control unit slot number (01 through 17) in which the module is to be installed.
Page 106 Using SPM Browse The Browse option allows you to browse through reports saved in the Reports directory (\spm\reports) on the hard disk of the PC or on a floppy. At the SPM Main Menu press FILENAME.XXX and FILENAME . YYY from the \spm\reports directory Use the arrow keys to highlight the source (hard disk or floppy) from which you want to view the reports and press...
Page 107 Using SPM Convert uses two files: the existing backup file (the “convert from” file) and the converted file (the “convert to” file), which is created when you run the Convert option. The converted file contains system programming information in an uncompressed form.
Page 108 Using SPM Use the arrow keys to highlight and press FILENAME.XXX and FILENAME . YYY from the \spm\backup directory After you press , the statement shown above changes to and a directory listing from the root directory of the floppy disk appears.
Page 109 Using SPM If converting from Release 1.0 or 1.1, select the CONVERT TO release. To convert from Release 1.2, 2.0, or 2.1 go to Step 7. The screen below appears when converting from Release 1.0 or 1.1. All characters must be entered as they appear on the screen, including the decimal point.
Page 110 Using SPM Enter the new filename and press The converted file cannot have the same name as the file you converted from. If you specify the same filename, the following screen appears: Press and repeat this step. Check the updated file screen and press FILENAME.NEW = name entered in Step 10 N = drive...
Page 111 Using SPM Press any key to return to the SPM Main Menu. Language A language attribute in the SPM configuration file \spm\ams.cfg (DOS version) or /usr/ams/ams.cfg (UNIX System version) specifies whether SPM menus, pop-up windows, and other messages are presented in English, French, or Spanish. A second language selection option affects messages from the control unit to SPM and controls the display on the console simulation window for the duration of the session.
Page 112 Using SPM Console Window Language By default, the language used in the console simulation window is the language specified in the ams.cfg file; however, you can select a different language for this window for the duration of the current session. To select a different language, follow the steps below.
Page 113 Using SPM Pass-Thru The Pass-Thru option allows qualified service personnel to administer IS II/III applications on a remote PC. It permits you to establish a remote connection with the control unit to which the IS II/III PC is directly connected. Figure 2–7 illustrates the relationship of the SPM PC, the communications system control unit, and the IS II/III PC.
Page 114 Using SPM NOTE: You cannot program the SPM application on the IS II/III PC because the remote call (from your SPM PC) uses the IS II/III PC’s COM1 port; therefore, the system programming jack cannot be used for system programming. For the same reason, a user at the IS II/III PC end of the connection cannot use SPM while your Pass-Thru is in effect.
Page 115 Using SPM Type your login name and press Type the IS II/III password and press Type for the terminal emulation type and press If you are working with IS II, the IS II main menu appears. If you are working with IS III, the system prompts you for your login registration.
Page 116 Using SPM Type the old (current) password. Do not press If you type the old password incorrectly, the bottom of the screen displays the message . Repeat Step 2. If you fail to enter the password correctly after three attempts, the bottom of the screen displays the message and the procedure terminates.
Page 117 Using SPM Print Options The Print Opts option allows qualified service personnel to direct the output of system programming reports either to the PC (where you can save them, browse through them, or print them with the system programming Print option) or to the SMDR printer.
Page 118 Using SPM This procedure is used to program a new system if a disk was created through surrogate mode programming, or to restore information (using a backup disk) lost through system failure. It is also part of the upgrade procedure. Considerations Review the following items before you begin the restore procedure.
Page 119 Using SPM At the SPM Main Menu, press to select Follow the instructions for a floppy or a hard disk. A second window appears which displays the option and a directory listing for C:\spm\backup. If you are performing a Restore with a file saved on a floppy disk, go to Step 3.
Page 120: System Programming
System Programming Observe the restore progress screen. xx = approximate number of minutes filename = name entered in Step 5 xxxx = number of blocks To abort the restore press . You return to the SPM Main Menu. When the restore completes, press to return to the SPM Main Menu.
Page 121 System Programming & If you are programming a group of sequentially numbered extensions or trunks, Next you may have the option of pressing ). This saves your entry and automatically provides the number of the next extension or trunk in the Next sequence, thus saving you a couple of steps.
Page 122 System Programming System Forced Idle When the entire system is forced idle, no calls can be made or received. The procedures listed below can be performed only when the entire system (every line and every extension) is idle: Select system mode. Identify system operator positions.
Page 123 System Programming Assign labels to a personal directory. Use centralized telephone programming. When the extension is forced idle, the following occurs: multiline telephone users hear a reminder tone that indicates the telephone cannot be used; display telephone users see the message ;...
Page 124 System Programming Press the function key next to the option you want. If the option you want does not appear on the first screen of the System Programming menu, press to display the second screen of the menu. Printing Reports Use the following procedure to print system reports using SPM at the PC.
Page 125 System Programming Observe the print status screen. Print in Progress ... Exit You can press to interrupt printing and return to the SPM Main Menu. Print Hard Copy To print a hard copy of the report, use the arrow keys to highlight and press Print to Hard Disk To print the reports to the hard disk if the print file does not exist, use the...
Page 126: Upgrading The System
Upgrading the System Upgrading the System WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product; your limited warranty does not cover such damage. For details, see your limited warranty in the Customer Support Information in the back of this book.
Page 127 Upgrading the System Before You Begin Before you begin the upgrade to Release 4.0, you will need the items listed below. SPM Version 4.15 or later to back up and convert system programming information and to restore system programming information after the Release 4.0 processor module has been installed.
Page 128 Upgrading the System Table 2–6. Programming Compatibility Program Restore on Version Backup on 2.0/2.1 1.13 1.16 2.09 yes* 2.16 yes* 3.18 yes* yes* 4.15 yes* yes* yes* 1.16 2.09 yes* 2.16 yes* 3.18 yes* yes* 4.15 yes* yes* yes* 2.09 2.16 3.18 yes*...
Page 129 Upgrading the System Upgrade Procedure IMPORTANT: The system upgrade procedure must follow the order of the steps shown below. Install SPM. To upgrade the system to Release 4.0, you will need to install (or upgrade to) Version 4.15 of SPM. See “Installing the SPM Software.” Back up your system programming.
Page 130 Upgrading the System Program new features. If you wish to use the factory defaults for the new features available with Release 4.0, skip this step. NOTE: After upgrading to Release 3.0 or 4.0 from Release 1.0, 1.1, 2.0, or 2.1 some programming will be lost.
Page 131 Upgrading the System When you upgrade from Release 1.1 to Release 3.1, you must program the features listed in Table 2–8, then the features listed in Table 2–9, then the features listed in Table 2–10. When you upgrade from Release 1.0 to Release 3.1, you must first program the features listed in Table 2–7, then the features listed in Table 2–8, then the features listed in Table 2–9, then the features listed in Table 2–10.
Page 132 Upgrading the System Table 2–8. Programming Needed after Upgrade to Release 2.0 Feature Sequence Primary Rate Interface (PRI) DID Emulation More on T1 Night Service Calling Group Coverage VMS Off More Data Status More Extension Copy More Posted Message More button on analog multiline and MLX-10 non-display...
Page 133 Upgrading the System Table 2–9. Programming Needed after Upgrade to Release 3.0 Feature Sequence Automatic Backup Incoming Call Line More Drop Dial trunk Identification Delay Remote Access Barrier Codes Authorization Codes More Table 2–10. Programming Needed after Upgrade to Release 3.1 Feature Sequence Trunk-to-Trunk Transfer...
Page 134 Upgrading the System Table 2–11, Continued Basic Rate Interface More Dial line/trunk no. (BRI) Drop Dial SPID Drop Dial DN More Select timer Drop Dial no. of seconds or ms Clock Synchronization More Drop Dial slot no. Dial port no. OR Select source of synchronization Dial slot no.
Page 135 Upgrading the System Table 2–11, Continued Switched 56 Data To specify Expected Digits: Network Dial Plan T1 Data NW MORE Routing Drop Dial expected digits To specify Delete Digits: T1 Data NW MORE Drop Dial delete digits To specify Add Digits: T1 Data NW MORE Drop...
Page 136: Surrogate Mode Programming
Surrogate Mode Programming Surrogate Mode Programming Surrogate mode allows qualified service personnel to perform system programming at an off-site service location. The actual communications system hardware does not have to be installed—the programmer needs only a direct connection from the PC to the processor module. By following a customer’s set of completed planning forms, the system can be programmed as if the appropriate modules, trunks, and telephones have been installed.
Page 137: Common Administrative Procedures
Common Administrative Procedures Introduction This chapter contains procedures for all of the common administrative tasks performed by the system manager in response to changes in business requirements. The procedures described in this chapter are defined briefly below: Change Basic System Operating Conditions These procedures apply to the system rather than to the operation of telephones, lines/trunks and operator positions.
Page 138 Introduction Change telephone line button assignments and optional telephone features Use these procedures to assign outside lines/trunks to the buttons on a telephone, to copy these line/trunk assignments to additional telephones and to Assign System Access or Intercom buttons. These procedures can also be used to assign additional telephone features including: Identifying analog multiline telephones that do not have built-in speakerphone or Hands Free Answer on Intercom...
Page 139 Introduction Each of the procedures begins on the System Programming menu. Use one of the methods shown below to display the System Programming menu. At the console: Menu At the PC or with SPM: Type Press any key Before you begin any of the procedures in this chapter, you should read and understand all of the information presented in Chapter 1, “Programming Basics.”...
Page 140: Basic System Operating Conditions
Basic System Operating Conditions Basic System Operating Conditions The procedures in this section are all related to the system rather than to the operation of telephones, operator positions, lines, or trunks. NOTE: You must reset the system time when Daylight Savings Time begins and ends. This section contains the following programming procedures: System Programming Position Assignment System Language...
Page 141 Basic System Operating Conditions Valid Entries Extension number of one of the first five extension jacks on the first MLX module Inspect Copy Option System SProg Port Enter Console Procedure Drop Dial ext. no. Exit PC Procedure Type ext. no. Procedure: System Programming Position Assignment Console Display/Instructions...
Page 142 Basic System Operating Conditions System Language Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: System language. Station Message Detail Recording (SMDR) reports. See “System Features.” Print reports. See “Printing Reports.” Extensions.
Page 143 Basic System Operating Conditions Procedure: System Language Console Display/Instructions Additional Information Go to the second screen of the System Programming menu. Press More. Select Language. Select System Language. Respond to the prompt. To set the system language select To terminate the procedure and return to the previous screen select , then select...
Page 144 Basic System Operating Conditions Console Display/Instructions Additional Information Save your entry. Select For programming a single or block of extensions, see the Extension Language procedure under “Optional Telephone Features.” Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports.
Page 145 Basic System Operating Conditions Procedure: Set System Date Console Display/Instructions Additional Information Select the System menu. Select Date. Erase the current system date ( xxxxxx ). NNNNNN Press Drop. Enter six digits for the current date. Dial or type [ mmddyy ]. Save your entry.
Page 146 Basic System Operating Conditions Set System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately.
Page 147 Basic System Operating Conditions Console Display/Instructions Additional Information Select Time. Erase the current system time ( xxxx ). NNNN Press Drop. Enter four digits for the current time. Dial or type [ hhmm ]. Use 24-hour (military) notation (for example, enter 11:30 p.m. as 2330). Use leading zeros if necessary (for example, enter 4 a.m.
Page 148: System Renumbering
System Renumbering System Renumbering The procedures in this section are used to reassign extension numbers for either the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: â System Renumbering is called Flexible Numbering in the MERLIN Communications System. This is not the same as Board Renumbering, an option used when modules in the control unit are changed.
Page 149 System Renumbering Operator Console (not flexible) 0 Extensions 10 Extensions 20 Extensions 30 Extensions 40 Extensions 50 Extensions 60 Extra 6843 Extra MFMs/ 6993 Extensions 6849 Terminal Adapters 6999 6700 6842 6850 6992 Main Pool MFMs/ Calling Groups Paging Terminal Adapters 770–791,7920 7929 Groups...
Page 150 System Renumbering Figure 3–2. 3-Digit Numbering Operator Console (not flexible) 0 Main Pool Extensions MFMs/Terminal 7500 7699 Calling Group Paging 7100 7299 Adapters 791, Groups 7300 7499 7920 7929 † Trunks Park Pools ARS Access (Hybrid/PBX mode)/Idle Line Access 9 Listed Directory Number (QCC).
Page 151 System Renumbering Summary: Single Renumbering Programmable by System manager Mode Idle Condition System idle Planning Form Form 2a, System Numbering: Extension Jacks Form 2b, System Numbering: Digital Adjuncts Form 2d, System Numbering: Special Renumbers Factory Setting Not applicable Valid Entries Old and new extension numbers Inspect Copy Option...
Page 152 System Renumbering Console Display/Instructions Additional Information Review the menu options. If the item you want to renumber is not displayed, go to the second screen of the System Renumber menu. Press More. Select an item for renumbering. Press the button or function key next to your selection.
Page 153 System Renumbering Console Display/Instructions Additional Information Return to the System Programming menu. Exit Exit Select two times. Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered.
Page 154 System Renumbering Procedure: Block Renumbering Console Display/Instructions Additional Information Select the System Renumber menu. Select Block renumbering. If you get the System Busy message, wait for an idle condition or exit system programming and try again later. Select the type of group to renumber. Select , or Enter the currently assigned number for the first member of the group.
Page 155 System Renumbering Console Display/Instructions Additional Information Enter the currently assigned number for the last member of the group. nnnn nnnn = number entered in Step 4 **** = option name selected in Step 3 SP: “Entering an Extension” Save your entry. Enter Enter Select...
Page 156: System Operator Positions
System Operator Positions System Operator Positions Use the following procedures to add an operator position or to change an existing operator position. The Queued Call Console (QCC) operator position is available only for Hybrid/PBX systems. The Direct-Line Console (DLC) operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator extension jacks.
Page 157 System Operator Positions Primary Operator Positions The primary operator position is the extension to which your call is directed when 0 is dialed on a System Access button. The first extension jack on the first MLX module in your system is assigned as the primary operator position. If your system has QCC operator positions, this position must be changed from the factory setting (DLC) to a QCC operator position.
Page 158 System Operator Positions Summary: QCC Operator Positions Programmable by System manager Mode Idle Condition System idle Planning Form Form 2a, System Numbering: Extension Jacks Factory Setting Type: DLC Valid Entries First or fifth extension jack on MLX module (maximum: two per module;...
Page 159 System Operator Positions Console Display/Instructions Additional Information Specify the QCC extension. If no DSS is attached: Û SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 6. On = extension is currently assigned as a QCC position.
Page 160 System Operator Positions The system programming console can have several incoming calls ringing simultaneously. Each CMS requires two DLC operator positions to connect the equipment and one position to serve as CMS supervisor. Summary: Identify or Remove DLC Operator Positions Programmable by System manager Mode...
Page 161 System Operator Positions Console Display/Instructions Additional Information Select Direct-Line Console (DLC). If you get the System Busy message, wait for an idle condition or exit system programming and try again later. Specify the DLC extension. If no DSS is attached: Û...
Page 162: Optional Operator Features
Optional Operator Features Optional Operator Features The procedures in this section affect feature programming for both DLC and QCC operator positions and include the following: Operator Hold Timer DLC Operator Automatic Hold QCC operator features are covered in the next section. Operator Hold Timer Use this procedure to set the length of the operator hold timer for all DLCs and QCCs.
Page 163 Optional Operator Features Procedure: Operator Hold Timer Console Display/Instructions Additional Information Select the Operator menu. Select Hold Timer. Erase the current hold timer setting ( xxx ). Press Drop. Enter the number of seconds to hold the call ( nnn = 10 to 255). Dial or type [nnn].
Page 164 Optional Operator Features DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection. Summary: DLC Operator Automatic Hold Programmable by System manager Mode Idle Condition...
Page 165 Optional Operator Features Console Display/Instructions Additional Information Specify whether to enable or disable automatic hold. Select Save your entry. Select Return to the System Programming menu. Select 3–29 Common Administrative Procedures...
Page 166: Qcc Optional Features
QCC Optional Features QCC Optional Features This section covers how to program the following options for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended (Directed) Call Completion Return Ring...
Page 167 QCC Optional Features Summary: Hold Return Programmable by System manager Mode Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting Calls remain on hold Valid Entries Remain on hold, Return to QCC queue Inspect Copy Option Console Procedure PC Procedure Procedure: Hold Return...
Page 168 QCC Optional Features Console Display/Instructions Additional Information Specify whether calls on hold return to the QCC queue or remain on hold when the hold timer expires twice. Select Save your entry. Select Return to the System Programming menu. Select two times. Automatic Hold or Release Use this procedure to specify whether a call in progress (on a call button) is automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
Page 169 QCC Optional Features Procedure: Automatic Hold or Release Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select Hold Release. Specify whether in-progress calls are automatically put on hold or disconnected when another call button is pressed. Select Save your entry.
Page 170 QCC Optional Features Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.
Page 171 QCC Optional Features Console Display/Instructions Additional Information Select Threshold. Erase the current threshold ( xx ). Press Drop. Enter the maximum number of calls allowed in QCC queue before operators are notified ( nn = 0 to 99). Use 0 to specify that operators are not notified.
Page 172 QCC Optional Features Valid Entries 0 and 5 to 30 seconds Inspect Copy Option Console Procedure Drop Dial no. ® ® ® of seconds PC Procedure Type no. of seconds Procedure: Elevate Priority Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call.
Page 173 QCC Optional Features Console Display/Instructions Additional Information Enter the number of seconds calls will wait in the queue before being reprioritized ( nn = 5 to 30). Use 0 to specify that calls are not reprioritized. Dial or type [ nn ]. Save your entry.
Page 174 QCC Optional Features Procedure: Calls-In-Queue Alert Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select InQueue Alert. Enter the QCC extension to receive the calls-in-queue alert. If no DSS is attached: Û SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required.
Page 175 QCC Optional Features Console Display/Instructions Additional Information Specify whether the operator receives the alert. NNNN xxxx = operator entered in Step 1 Select Save your entry. Select to program the next QCC position. The next QCC operator will be displayed on Line 1. Return to the System Programming menu.
Page 176 QCC Optional Features NOTES: 1. If you want a QCC operator position to operate as a message center (receiving returning parked and directed calls, Group Coverage calls, and calls to unassigned DID numbers), program the Message Center option before you assign the operator to receive call types. 2.
Page 177 QCC Optional Features Procedure: QCC Operator to Receive Call Types Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select Call Types. l l u u Select a call type. To use , see “Call Type Queue Priority Level.” If you select , go to Group Coverage Procedure.
Page 178 QCC Optional Features Group Coverage Procedure Console Display/Instructions Additional Information Select Operator. **** = option name selected in Step 4 Enter the group coverage number ( nn = 1 to 30). Dial or type [ nn ]. Save your entry. Enter Enter Select...
Page 179 QCC Optional Features Console Display/Instructions Additional Information Assign operators to the receive calls from the next Group Coverage number or go to Step 7. Next Next Select Return to Step 4. The next Group Coverage number will display on Line 1. Return to the System Programming menu.
Page 180 QCC Optional Features Call Type Queue Priority Level Use this procedure to assign a priority value (1 to 7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers)
Page 181 QCC Optional Features Procedure: Call Type Queue Priority Level Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select Call Types. Select a call type. If you select go to Step 8. Press the button or function key next to your selection.
Page 182 QCC Optional Features Console Display/Instructions Additional Information Enter a coverage group number ( nn = 1 to 30). Dial or type [ nn ]. Save your entry. Enter Enter Select Erase the current priority level ( x ). **** = option name selected in Step 4 Press Drop.
Page 183 QCC Optional Features Summary: Message Center Operation Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting Not applicable Valid Entries QCC extension numbers Inspect Copy Option Console Procedure Dial ext. no. &...
Page 184 QCC Optional Features Console Display/Instructions Additional Information Specify the QCC operator extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. On = extension is message center position.
Page 185 QCC Optional Features Valid Entries Automatic, Manual Inspect Copy Option Console Procedure PC Procedure Procedure: Extended (Directed) Call Completion Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select Extended Completion. Specify automatic call extension or require the operator to extend calls manually.
Page 186 QCC Optional Features Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select two times. Return Ring Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position. This option cannot be programmed for individual QCC operator positions.
Page 187 QCC Optional Features Procedure: Return Ring Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Select Return Ring. Erase the current number of rings ( xx ). Press Drop. Enter the number of rings before the directed call returns to the QCC queue ( nn = 1 to 15).
Page 188 QCC Optional Features Position Busy Backup Use this procedure to designate or remove the calling group to provide the backup position for the QCC queue. The specified calling group will receive incoming calls when all QCC operator positions are in position-busy mode. Position Busy Backup is programmed for the QCC queue rather than for individual QCC operator positions.
Page 189 QCC Optional Features Console Display/Instructions Additional Information Select Queued Call. Go to the second screen of the Queued Call Operator menu. Press More. Select QCC Backup. Erase the current QCC operator backup number ( xxxx ). NNNN Press Drop. Specify the calling group that will provide QCC operator backup. SP: “Entering an Extension”...
Page 190 QCC Optional Features Console Display/Instructions Additional Information Assign or remove the group as QCC operator backup. Select You may continue to assign or remove calling groups as QCC operator backups by repeating Steps 2 and 3. Return to the System Programming menu. Select two times.
Page 191 QCC Optional Features Procedure: Voice Announce Console Display/Instructions Additional Information Select the Operator menu. Select Queued Call. Go to the second screen of the Queued Call Operator menu. Press More. Select Voice Announce. Specify whether to enable or disable Voice Announce. Select 3–55 Common Administrative Procedures...
Page 192 QCC Optional Features Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. 3–56 Common Administrative Procedures...
Page 193: Telephones
Telephones Telephones This section contains the following procedures: Assigning outside lines or trunks to the buttons on a telephone (including lines and trunks used for loudspeaker paging). Copying line button assignments from one telephone to an individual telephone or block of telephones. Assigning the following buttons on telephones (for Hybrid/PBX systems only): System Access or Intercom Voice...
Page 194 Telephones NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers â...
Page 195 Telephones Summary: Assign Trunks or Pools to Telephones Programmable by System manager Mode All, but note differences in factory settings. Idle Condition Telephone idle Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital...
Page 196 Telephones Console Procedure To program a single line/trunk: Extensions Lines/Trunks Enter Dial ext. no. ntry Mode Enter Exit Exit Dial line/trunk no. To program a block of lines/trunks: Extensions Lines/Trunks Enter Dial ext. no. Enter Exit Select trunk range Toggle LED On/Off Exit PC Procedure To program a single line/trunk:...
Page 197 Telephones Console Display/Instructions Additional Information Save your entry. Enter Enter Select If you get the Station Busy message, wait for an idle condition or exit system programming and try again later. Assign the extension. xxxx = extension number entered in Step 3 For a single line/trunk, go to Single Line/Trunk Procedure.
Page 198 Telephones Block Procedure Console Display/Instructions Additional Information Specify the block of 20 lines associated with 20 buttons on the system programming console. Select Assign or remove the line/trunk to or from the line button. Toggle the green LEDs next to each line button on or off as required.
Page 199 Telephones If you are copying assignments from an operator position to a block of extensions that includes both operator and nonoperator extensions, the information is copied only to the operator positions; the nonoperator positions are not affected. Similarly, if you are copying assignments from a nonoperator position to a block of extensions that includes both operator and nonoperator extensions, the information is copied only to the nonoperator positions;...
Page 200 Telephones Procedure: Copy Line and Trunk Assignments Console Display/Instructions Additional Information Select the Extensions menu. Select Line Copy. Copy the line assignments to individual extensions or to a block of extensions. To copy to a block of extensions, they must be connected to sequentially numbered extension jacks (for example, logical IDs 11, 12, 13 and so on).
Page 201 Telephones Console Display/Instructions Additional Information Save your entry. Enter Enter Select Specify the extension to copy assignments to. NNNN xxxx = extension entered in Step 1. SP: “Entering an Extension” Save your entry . Continue to copy line assignments or go to Step 5. Enter Enter Select...
Page 202 Telephones Console Display/Instructions Additional Information Enter the logical ID of the first extension number in the block to be copied to. NNNN xxxx = extension entered in Step 4 of the main procedure Dial or type [ nnn ]. Save your entry. Enter Enter Select...
Page 203 Telephones NOTES: 1. You cannot change the factory setting for Call buttons assigned to QCC operator positions, and you cannot assign Ring, Voice, Originate Only, or Shared buttons to QCC operator positions. In Release 4.0 and later, The CAll 5 (Ring/Voice) button on a QCC can be programmed for Voice Announce.
Page 204 Telephones Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjuncts: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct (DLC) Data Form 1a, Modem Data Station Data Form 1b, 7500B Data Station Factory Setting Key Mode.
Page 205 Telephones Copy Option Yes (You can copy additional SA buttons to another extension, but you cannot overwrite SA buttons that are already assigned.) Console Procedure To program extension: More Dial ext. no. To copy extension programming: More Copy ext. Dial copy from ext. no. Dial copy to ext.
Page 206 Telephones Console Display/Instructions Additional Information Select an extension option. Select and go to Program Extensions Procedure. Select and go to Copy Extension Procedure. Program Extensions Procedure Although you can make selections from the screen (with the option) to assign Ring and Voice buttons, the following procedure provides the programming codes to perform these functions.
Page 207 Telephones Table 3–2. Programming Codes for Assigning SA/ICOM Ring and Voice Buttons On the Console On the PC To assign System Access Dial Type or Intercom Ring button To assign System Access Dial , press button , press Type or Intercom Voice button being programmed function key for button again, and dia...
Page 208 Telephones Console Display/Instructions Additional Information Specify an extension. SP: “Entering an Extension” Save your entry. Select Select Start. xx = extension entered in Step 1 Select the line buttons associated with the 20 line buttons on the system programming console or PC. xx = number entered in Step 1 To select buttons 1 to 20, select To select buttons 21 to 34, select...
Page 209 Telephones Console Display/Instructions Additional Information Assign a voice or ring attribute. To assign the voice attribute to the Ring button, select the same button and enter the programming code for voice (see Table 3–4). To assign Voice buttons, first assign the button as a Ring button, then program the button with the voice attribute (see Table 3–4).
Page 210 Telephones Console Display/Instructions Additional Information Save your entry. Then, continue to copy button assignments or go to Step 5. Enter Enter Select Next Next Select Enter Enter After selecting , you may continue to copy button assignments from the extension displayed on Line 1 to additional extensions.
Page 211 Telephones Summary: Analog Multiline Telephones Without BIS or HFAI Capability Programmable by System Manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC): Analog Data Form 1a, Modem Data Stations Factory Setting All models of analog multiline telephones (except the analog multiline display console) have BIS/HFAI capability.
Page 212 Telephones Console Display/Instructions Additional Information Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 5. On = telephone has BIS/HFAI capability. Off = telephone does not have BIS/HFAI capability.
Page 213 Telephones Summary: Analog Multiline Telephones with Voice Announce to Busy Programmable by System Manager Mode Idle Condition System idle Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC) Data Form 1a, Modem Data Station Factory Setting Not applicable Valid Entries Extension numbers Inspect...
Page 214: Fax Machines
Fax Machines Console Display/Instructions Additional Information Specify the first extension (odd numbered) of the pair. If no DSS is attached: SP: “Entering an Extension” The other extension in the pair is automatically assigned: Press the Inspct button to view the pair. If DSS is attached: Toggle the red LED on or off as required.
Page 215 Fax Machines NOTE: Do not use this procedure for fax machines connected to analog multiline telephones with a General Purpose Adapter (GPA). In a GPA configuration features cannot be assigned to the fax independently of the telephone. A maximum of 16 fax machines can have the Fax Message Waiting feature. Additional fax machines (more than 16) can be installed, but these machines cannot have this feature.
Page 216 Fax Machines Procedure: Fax Console Display/Instructions Additional Information Select the Auxiliary Equipment menu. Select Fax. Select Extension. Specify the extension to be used for the fax machine. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required.
Page 217 Fax Machines Console Display/Instructions Additional Information Select Message Waiting. Enter the extension for the fax machine that will send the message-waiting indication. SP: “Entering an Extension” Save your entry. Enter Enter Select Specify the extension to receive the message-waiting indication. NNNN xxxx = number entered in Step 8 If no DSS is attached:...
Page 218 Fax Machines Console Display/Instructions Additional Information Return to the Fax menu. Exit Exit Select Select Threshold. Erase the current number of seconds ( xx ). Press Drop. Enter the number of seconds to wait before the system is notified that a fax message has arrived ( nn = 0 to 30).
Page 219: Optional Telephone Features
Optional Telephone Features Optional Telephone Features The procedures in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions ARS Restriction Level for Extensions Forced Account Code Entry Microphone Operation Remote Call Forwarding Delayed Call Forwarding Authorization Codes...
Page 220 Optional Telephone Features Console Procedure To program a single extension: More Dial ext. no. Select a language To program a block of extensions: More Dial starting ext. Dial ending ext. no. Select a language PC Procedure To program a single extension: Type ext.
Page 221 Optional Telephone Features Console Display/Instructions Additional Information Select an option. For a single extension, select and go to Single Extension Procedure. For a block of extensions, select and go to Block Procedure. Single Extension Procedure Enter the extension number. If no DSS is attached: SP: “Entering an Extension”...
Page 222 Optional Telephone Features Block Procedure Console Display/Instructions Additional Information Enter the starting extension number. SP: “Entering an Extension” Save your entry. Select Enter the ending extension number. NNNN xxxx = extension entered in Step 1 SP: “Entering an Extension” Save your entry. Select Specify the language for the extensions.
Page 223 Optional Telephone Features NOTE: Prior to Release 3.1, the default settings allow all telephones to dial any line/trunk pool dial-out code. Entering a pool dial-out code and then deleting that code restricts the user from using the pool associated with the entered code. Summary: Pool Dial-Out Code Programmable by System manager...
Page 224 Optional Telephone Features Console Display/Instructions Additional Information Select Dial-Out Code. Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 5. On = pool dial-code is assigned. Off = pool dial-code is not assigned.
Page 225 Optional Telephone Features Call Restrictions Use this procedure to change individual telephone calling restrictions to one of the following: Unrestricted Restricted from making all outgoing calls Restricted from making toll calls Summary: Call Restrictions Programmable by System manager Mode Idle Condition Telephone idle Planning Form Form 4b, Analog Multiline Telephone...
Page 226 Optional Telephone Features Console Display/Instructions Additional Information Select Restrictions. Specify the extension. SP: “Entering an Extension” Save your entry. Select If you get the Station Busy message, wait for an idle condition or exit system programming and try again later . Select the appropriate restriction.
Page 227 Optional Telephone Features Copy Call Restrictions Use this procedure to copy calling restrictions, allowed lists, and disallowed lists. Feature assignment must be completed for the “copy from” extension. These features can then be copied to an individual extension or block of extensions with identical calling restriction requirements.
Page 228 Optional Telephone Features Console Procedure To copy to a single extension: Extensions RestrctCopy Single Dial copy from ext. Enter Enter Exit Exit Dial copy to ext. no. Exit To copy to a block of extensions: Extensions RestrctCopy Block Dial copy from ext. Enter Enter Dial first no.
Page 229 Optional Telephone Features Single Extension Procedure Console Display/Instructions Additional Information Specify the extension from which you want to copy calling restrictions. SP: “Entering an Extension” Save your entry. Enter Enter Select Specify the extension to which you want to copy call restrictions. NNNN xxxx = extension number entered in Step 4...
Page 230 Optional Telephone Features Console Display/Instructions Additional Information Enter the logical ID of the first extension in the block to which you want to copy call restrictions ( nnn = 1 to 144). NNNN xxxx = extension entered in Step 4 Dial or type # [ nnn ].
Page 231 Optional Telephone Features Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 6g, Call Restriction Assignments and Lists Factory Setting Valid Entries...
Page 232 Optional Telephone Features Console Display/Instructions Additional Information Select ARS Restrict. Specify the extension. SP: “Entering an Extension” Save your entry. Enter Enter Select Erase the current Restriction Level (x). xxxx = extension entered in Step 4 Press Drop. Enter the restriction level ( n = 0 to 6). xxxx = extension entered in Step 4 Dial or type [ n ].
Page 233 Optional Telephone Features Forced Account Code Entry Use this procedure to assign or remove Forced Account Code Entry. When this feature is programmed on individual telephones, the user must enter a 1- to 16- digit account code before making an outside call. Summary: Forced Account Code Entry Programmable by System manager...
Page 234 Optional Telephone Features Console Display/Instructions Additional Information Select Forced Account Code Entry. Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 5. On = forced account code entry is assigned to extension.
Page 235 Optional Telephone Features Summary: Microphone Operation Programmable by System manager Mode Idle Condition Not required Planning Form Form 4d, MLX Telephone Form 5b, Direct-Line Console (DLC): Digital Factory Setting Enabled Valid Entries Enabled, Disabled Inspect Copy Option Console Procedure More Toggle LED On/Off or Dial ext.
Page 236 Optional Telephone Features Console Display/Instructions Additional Information Select Microphone Disable. Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 6. On = microphone operation is assigned to extension.
Page 237 Optional Telephone Features If you are assigning authorization codes for a group of sequential extensions, begin programming the lowest extension number to take advantage of the screen key (see “Standard Procedures”). Summary: Authorization Codes Programmable by System manager Mode Idle Condition Not required Planning Form Form 6h, Authorization Codes...
Page 238 Optional Telephone Features Console Display/Instructions Additional Information Select Authorization Code. Specify the extension. SP: “Entering an Extension” Save your entry. Enter Enter Select Erase the current authorization code (xxxxxxxxxxx) xxxx = extension entered in Step 4 Press Drop. Enter the Authorization Code. Dial or type the authorization code: Use backspace to delete the last digit entered.
Page 239 Optional Telephone Features Remote Call Forwarding Use this procedure to allow or disallow the Remote Call Forwarding capability, which allows users to forward calls to an outside number. If a telephone with Remote Call Forwarding has one or more personal lines assigned, that telephone can be assigned as the principal user, and calls received on that line are forwarded to outside numbers.
Page 240 Optional Telephone Features Procedure: Remote Call Forwarding Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Remote Call Forward. & Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required.
Page 241 Optional Telephone Features Console Display/Instructions Additional Information Assign or remove remote call forwarding from the extension entered in Step 4. Enter Enter Select Delete Delete You may assign or remove remote call forwarding from additional extensions by repeating Steps 4 and 5. Return to the System Programming menu.
Page 242 Optional Telephone Features Factory Setting 0 rings Valid Entries 0 - 9 rings Inspect Copy Option Console Procedure More Dial ext. no. Drop Dial no. of delay rings PC Procedure Type ext. no. Type no. of delay rings Procedure: Delayed Call Forwarding Console Display/Instructions Additional Information Select the Extensions menu.
Page 243 Optional Telephone Features Console Display/Instructions Additional Information Select Authorization Code. Specify the extension. SP: “Entering an Extension” Save your entry. Select Erase the current number of delay rings (x). xxxx = extension entered in Step 4 Press Drop or Enter the number of delay rings. Dial or type the number of delay rings: You may use backspace to delete the last digit entered.
Page 244 Optional Telephone Features Trunk-to-Trunk Transfer Use this procedure to enable or disable trunk-to-trunk transfer at an extension. When trunk-to-trunk transfer is disabled, users cannot transfer an outside call to an outside line. NOTE: A single-line set can never perform a trunk-to-trunk transfer. Summary: Trunk-to-Trunk Transfer Programmable by System manager...
Page 245 Optional Telephone Features Console Display/Instructions Additional Information Go to the third screen of the Extensions menu. Press More twice. Select Trunk to Trunk Transfer. Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required.
Page 246: Optional Group Features
Optional Group Features Optional Group Features The procedures in this section describe how to program the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Line/Trunk or Pool Assignments Call Pickup Groups Use this procedure to assign or remove an extension from a call pickup group.
Page 247 Optional Group Features Procedure: Call Pickup Groups Console Display/Instructions Additional Information Select the Extensions menu. Select Call Pickup. Enter the number of the call pickup group ( nn = 1 to 30). Dial or type [ nn ]. Save your entry. Enter Enter Select...
Page 248 Optional Group Features Console Display/Instructions Additional Information Assign or remove the extension from the call pickup group. Enter Enter Select Delete Delete You may continue to assign or remove extensions from the call pickup group by repeating Steps 5 and 6. Assign or remove extensions for another call pickup group or go to Step 8.
Page 249 Optional Group Features Procedure: Group Paging Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Group Page. Enter the extension number of the paging group. See “System Renumbering” in Chapter 5 for the factory setting for extension numbers assigned to paging groups.
Page 250 Optional Group Features Console Display/Instructions Additional Information Specify the extension. NNNN xxxx = number entered in Step 4 If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 9. On = extension is included in paging group.
Page 251 Optional Group Features An extension can be a sender in only one group; it can be a receiver for more than one coverage group. A calling group can be assigned as a receiver for a coverage group (see “Group Coverage Receiver”). In Hybrid/PBX mode only, the QCC queue can be a receiver for up to 30 coverage groups.
Page 252 Optional Group Features Console Display/Instructions Additional Information Go to the second screen of the Extensions menu. Press More. Select Group Coverage. Enter the number of the coverage group ( nn = 1 to 30). Dial or type [ nn ]. Save your entry.
Page 253 Optional Group Features Console Display/Instructions Additional Information Assign or remove the extension from the coverage group. Select You may continue to assign or remove extensions from the coverage group by repeating Steps 5 and 6. Continue to assign the extension to another coverage group or go to Step 9. Select Return to Step 6 to continue programming.
Page 254 Optional Group Features Procedure: Group Coverage Delay Interval Console Display/Instructions Additional Information Select the Options menu. Go to the second screen of the Options menu. Press More. Select Coverage Delay. Erase the current number of rings ( x ). Press Drop. Enter the number of rings ( n = 1 to 9).
Page 255 Optional Group Features Group Calling Member Assignments Use this procedure to assign or remove an extension from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.
Page 256 Optional Group Features Procedure: Group Calling Member Assignments Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Group Calling. Select Members. Enter the extension number of the calling group. See “System Renumbering”...
Page 257 Optional Group Features Console Display/Instructions Additional Information Specify the extension. NNNN xxxx = number entered in Step 5 If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 9. On = extension is a member of the calling group.
Page 258 Optional Group Features Summary: Group Calling Line/Trunk or Pool Assignments Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting Not applicable Valid Entries Line, trunk, or pool number Inspect Copy Option Console Procedure More Dial calling group ext.
Page 259 Optional Group Features Console Display/Instructions Additional Information Select Group Calling. Select Line/Pool. Enter the extension of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Enter the line/trunk or pool number. NNNN xxxx = number entered in Step 5 Dial or type: Pool number [ nn ] Line/Trunk number [ nnnn ]...
Page 260 Optional Group Features Console Display/Instructions Additional Information Continue to assign the line/trunk or pool to another calling group or go to Step 10. Next Next Select Return to Step 7 to continue programming. The next calling group will be displayed on Line 1. Return to the System Programming menu.
Page 261: Optional Group Calling Features
Optional Group Calling Features Optional Group Calling Features This section includes programming procedures for the following optional group calling features: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Thresholds Group Calling Message-Waiting Indicator Group Calling Calls-in-Queue Alarm Threshold Group Calling External Alert for Calls-in-Queue Alarm Group Type Hunt Type...
Page 262 Optional Group Calling Features Console Procedure More Dial calling group ext. no. PC Procedure Type calling group ext. no. Procedure: Hunt Type Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Group Calling.
Page 263 Optional Group Calling Features Console Display/Instructions Additional Information Enter the extension number of the calling group. Dial or type [ nnnn ]. Save your entry. Select Specify the hunt pattern. NNNN xxxx = number entered in Step 5 Select Continue to assign a hunt pattern to another calling group or go to Step 9. Select Return to Step 7 to continue programming.
Page 264: No Delay
Optional Group Calling Features Summary: Group Calling Delay Announcement Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting No delay announcement devices are assigned Valid Entries Announcement, No announcement Inspect Copy Option Console Procedure More Dial calling group ext.
Page 265 Optional Group Calling Features Console Display/Instructions Additional Information Select Delay Announcement. Enter the extension number of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Specify the extension for the delay announcement device. NNNN xxxx = number entered in Step 5 SP: “Entering an Extension”...
Page 266 Optional Group Calling Features Group Coverage Receiver Use this procedure to assign or remove a calling group as a receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 267 Optional Group Calling Features Console Display/Instructions Additional Information Go to the second screen of the Extensions menu. Press More. Select Group Calling. Select Group Coverage. Enter the extension number of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select...
Page 268 Optional Group Calling Features Console Display/Instructions Additional Information Assign or remove the coverage group as the receiver for the calling group. Enter Enter Select Delete Delete You may continue to assign or remove additional coverage groups as the receiver for the calling group by repeating Steps 7 and 8.
Page 269 Optional Group Calling Features Factory Setting Overflow coverage: none Threshold: 1 call Timeout: 0 sec Valid Entries Overflow coverage: Backup extension number Threshold: 1 to 99 calls Timeout: 0 to 900 seconds Inspect Copy Option Console Procedure More Dial calling group ext. no. Dial ext.
Page 270 Optional Group Calling Features Console Display/Instructions Additional Information Select Group Calling. Select Overflow. Enter the extension of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Erase the current extension of the calling group or the QCC Listed Directory Number (xxxx) providing coverage, if assigned.
Page 271 Optional Group Calling Features Console Display/Instructions Additional Information Assign or remove the group or directory as overflow backup coverage. Enter Enter Select Delete Delete You may continue to assign or remove additional groups or directories as overflow backup coverage by repeating Steps 7 and 8.
Page 272 Optional Group Calling Features Console Display/Instructions Additional Information Erase the current timeout ( xxx ). NNNN xxxx = number entered in Step 5 Press Drop. Enter the maximum time (in seconds) in the queue before coverage ( xxx = 0 to 900). Dial or type [ xxx ].
Page 273 Optional Group Calling Features Console Procedure More Dial calling group ext. no. Dial ext. no. for MWI receiver PC Procedure Type calling group ext. no. Type ext. no. for MWI receiver Procedure: Group Calling Message-Waiting Indicator Console Display/Instructions Additional Information Select the Extensions menu.
Page 274 Optional Group Calling Features Console Display/Instructions Additional Information Enter the extension of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Erase the current extension ( nnnn ). NNNN xxxx = number entered in Step 5 nnnn Press Drop.
Page 275 Optional Group Calling Features Summary: Group Calling Calls-In-Queue Alarm Threshold Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting 1 call Valid Entries 1 to 99 Inspect Copy Option Console Procedure More Dial calling group ext.
Page 276 Optional Group Calling Features Console Display/Instructions Additional Information Select Group Calling. Select Queue Alarm. Enter the extension of the calling group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Erase the current number of calls ( nn ). NNNN xxxx = number entered in Step 5 Press Drop.
Page 277 Optional Group Calling Features Console Display/Instructions Additional Information Save your entry. Select program the next calling group. Return to Step 7. Return to the System Programming menu. Select two times. Group Calling External Alert for Calls-In-Queue Alarm Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold.
Page 278 Optional Group Calling Features Procedure: Group Calling External Alert for Calls-In-Queue Alarms Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Group Calling. " Select External Alert. Enter the extension of the calling group. Dial or type [ nn ].
Page 279 Optional Group Calling Features Console Display/Instructions Additional Information Save your entry. Enter Enter Select Erase the current external alert extension ( nnnn ) if assigned. NNNN xxxx = number entered in Step 5 nnnn Press Drop. Specify the extension. If no DSS is attached: SP: “Entering an Extension”...
Page 280 Optional Group Calling Features Integrated VMI. Used when a voice messaging system that requires special signaling for integrated operation (for example, AUDIX Voice â Power, IS II/III, or MERLIN MAIL Voice Messaging System) is connected to one or more extension jacks assigned to a calling group. The system automatically logs in the group members after a power failure.
Page 281 Optional Group Calling Features Procedure: Group Type Console Display/Instructions Additional Information Select the Extensions menu. Go to the second screen of the Extensions menu. Press More. Select Group Calling. Go to the second screen of the Group Calling menu. Press More. Select Group Type.
Page 282 Optional Group Calling Features Console Display/Instructions Additional Information Enter the extension of the group. Dial or type [ nnnn ]. Save your entry. Enter Enter Select Specify the type of login for the group that occurs after a power failure. NNNN xxxx = number entered in Step 6 Press the button or function key next to...
Page 283: System Features
System Features System Features This section contains programming instructions for the optional system features that affect all or most system users and includes the following: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status...
Page 284 System Features Transfer Return Time Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. NOTE: The transfer return time should not be set to 0 in a system with single-line telephones.
Page 285 System Features Console Display/Instructions Additional Information Select Transfer. Select Return Time. Erase the current number of rings ( x ). Press Drop. Enter the number of rings before a transferred call is returned to the originator ( n = 0 to 9). Use 0 to indicate that calls are not returned.
Page 286 System Features One-Touch Transfer/One-Touch Hold Use this procedure to assign the One-Touch Transfer or One-Touch Hold feature. One-Touch Transfer allows users to initiate transfers to another extension by pressing an Auto Dial or DSS button for that extension. If the One-Touch Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
Page 287 System Features Console Procedure To program One-Touch Transfer: To program One-Touch Hold: PC Procedure To program One-Touch Transfer: ® ® To program One-Touch Hold: Procedure: One-Touch Transfer/Hold Console Display/Instructions Additional Information Select the Options menu. Select Transfer. Select One Touch. 3–151 Common Administrative Procedures...
Page 288 System Features Console Display/Instructions Additional Information Specify transfer or hold. Select Save your entry. Select If you selected , continue with Step 6. If you selected , you have finished this procedure. Go to Step 8. Specify manual or automatic transfer completion. Select Save your entry.
Page 289 System Features Summary: Transfer Audible Programmable by System Manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting Music on Hold Valid Entries Music on Hold, Ringback Inspect Copy Option Console Procedure PC Procedure Procedure: Transfer Audible Console Display/Instructions Additional Information Select the Options menu.
Page 290 System Features Console Display/Instructions Additional Information Specify whether the outside caller hears music or ringing while being transferred. Select Save your entry. Select Return to the System Programming menu. Select two times. Type of Transfer Use this procedure to specify whether the system automatically selects an Intercom or System Access Ring or Voice button when the Transfer button, or an Auto Dial or DSS button (for One-Touch Transfer) is pressed.
Page 291 System Features Procedure: Type of Transfer Console Display/Instructions Additional Information Select the Options menu. Select Transfer. Select Transfer Type. Specify whether a voice or ring button is automatically selected. Select Save your entry. Select Return to the System Programming menu. Select two times.
Page 292 System Features Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Summary Camp-On Return Time: Programmable by System Manager Mode Idle Condition...
Page 293 System Features Console Display/Instructions Additional Information Erase the current number of seconds ( xxx ). Press Drop. Enter the number of seconds before a camped-on call returns to the originator ( nnn = 30 to 300). Dial or type [ nnn ]. Save your entry.
Page 294 System Features Procedure: Call Park Return Time Console Display/Instructions Additional Information Select the Options menu. Select Call Park Return. Erase the current number of seconds ( xxx ). Press Drop. Enter the number of seconds before a parked call returns to the originator ( nnn = 30 to 300).
Page 295 System Features Delay Ring Interval Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring. Summary: Delay Ring Interval Programmable by System Manager Mode...
Page 296 System Features Console Display/Instructions Additional Information Erase the current number of rings ( x ). Press Drop. Enter the number of rings for the delay ring interval ( n = 1 to 6). Dial or type [ n ]. Save your entry. Select Return to the System Programming menu.
Page 297 System Features Procedure: Automatic Callback Interval Console Display/Instructions Additional Information Select the Options menu. Select Automatic Callback Interval. Erase the current number of rings ( x ). Press Drop. Enter the number of rings before the system cancels the automatic callback request ( n = 1 to 6).
Page 298 System Features In Hotel mode, telephones are restricted from making calls in Extension Status states 1 and 2 (ES1 and ES2). In Group Calling/CMS mode, ES states reflect member or agent status without restricting the telephones. In the Group Calling/CMS mode, the Extension Status feature is used by the agents to log in and out, and by the supervisor to see agent status.
Page 299 System Features Console Display/Instructions Additional Information Specify the extension status mode. Select Save your entry. Select Return to the System Programming menu. Select SMDR Language Use this procedure to change the language of the SMDR reports. It applies to Releases 1.1, 2.0, 2.1 and 3.0 only. The default report language is the same as that set for the system language.
Page 300 System Features Procedure: SMDR Language Console Display/Instructions Additional Information Go to the second screen of the System Programming menu. Press More. Select Language. Select SMDR. Program the system language first. See “System Language.” Specify the SMDR language. Select , or Save your entry.
Page 301 System Features SMDR Call Report Format Use this procedure to specify whether the SMDR call reports are printed in Basic format or ISDN format. In ISDN format, automatic number identification (ANI) or Caller ID information appears in the Calling Number field in place of IN (which appears in the Basic report format).
Page 302 System Features Console Display/Instructions Additional Information Select SMDR. Select Call Report Format. Specify a format for the SMDR reports. Select Save your entry. Select Return to the System Programming menu. Select two times. SMDR Call Length Use this procedure to set the minimum time length of a call before it is recorded on SMDR call reports.
Page 303 System Features Summary: SMDR Call Length Programmable by System Manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting 40 seconds Valid Entries 0 to 255 seconds Inspect Copy Option Console Procedure Drop Dial no. of seconds PC Procedure Type no.
Page 304 System Features Console Display/Instructions Additional Information Erase the current number of seconds ( xxx ). Press Drop. Enter the minimum number of seconds to elapse before calls are recorded on the SMDR reports (nnn = 0 to 255). Dial or type [ nnn ]. Save your entry.
Page 305 System Features Procedure: SMDR Calls Recorded on Call Report Console Display/Instructions Additional Information Select the Options menu. Select SMDR. Select Call Report. inserts a page break in the report. Specify whether SMDR information is recorded for both incoming and outgoing calls or for outgoing calls only.
Page 306 System Features SMDR Account Code Format For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the Account Code field if no Account Code is entered. Account Code overrides the Authorization Code entry in the SMDR record when both features are used.
Page 307 System Features Console Display/Instructions Additional Information Select Authorization Code. inserts a page break in the report. Specify whether the home extension number or the authorization code will be recorded. Select Save your entry. Press Inside Dial Tone Use this procedure to set the inside (system) dial tone to be either different from, or the same as, the outside line/trunk dial tone.
Page 308 System Features Procedure: Inside Dial Tone Console Display/Instructions Additional Information Select the Options menu. Select Inside Dial Tone. Specify which dial tone you want for inside. Inside Inside Select Outside Outside Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select...
Page 309 System Features Summary: Reminder Service Cancel Programmable by System Manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting Not applicable Valid Entries 0000 to 2359 Inspect Copy Option Console Procedure To deactivate Reminder Service Cancel: Options Reminder Srv Enter...
Page 310 System Features Console Display/Instructions Additional Information Erase the current reminder service time ( xxxx ) if assigned. NNNN Press Drop. Enter the time of day when all reminders are to be canceled ( hh = 00 to 23 and mm = 00 to 59). To deactivate Reminder Service Cancel, do not enter a time.
Page 311 System Features Summary: Redirect Outside Calls to Unassigned Extension Numbers Programmable by System Manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting Extension number of primary operator Valid Entries QCC queue extension number, other extension number Inspect Copy Option Console Procedure To select QCC queue:...
Page 312 System Features Console Display/Instructions Additional Information Select Redirect Unassigned Extension Numbers. Specify where to redirect calls made to unassigned extension numbers. Select , or Save your entry. Select If you selected , you have finished this procedure. Go to Step 7. If you selected , go to Extension Procedure.
Page 313 System Features Extension Procedure Console Display/Instructions Additional Information Specify the extension to which calls are to be redirected. SP: “Entering an Extension” Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select Group Calling Procedure Enter the extension of the calling group to which calls are to be redirected.
Page 314 System Features Summary: Host System Dial Codes for Behind Switch Mode Programmable by System Manager Mode Behind Switch Idle Condition Not required Planning Form Form 1, System Planning Factory Setting No host dial codes are assigned Valid Entries Host system dial code of up to 6 digits Inspect Copy Option Options...
Page 315: Recall Timer
System Features Console Display/Instructions Additional Information Select Behind Switch. Specify the feature to which you want to assign a dial code. Select , or Erase the current host system dial code ( xxxxxx ). **** = option name selected in Step 4 NNNNNN Press Drop.
Page 316 System Features The recall timer should be reset if multiline telephone users experience either of the following problems: Nothing happens when the user presses the Recall button on an outside call. This indicates that the interval is too short and should be increased to 650 milliseconds or 1 second.
Page 317: Inter-Digit
System Features Console Display/Instructions Additional Information Select Recall Timer. Specify a timer setting. Press the button or function key next to your selection. Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select Inter-digit Timers This procedure to program inter-digit timers has not yet been implemented.
Page 318: Area Code
System Features If you program 0 as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator. Special characters (such as Pause) are not permitted in Allowed List entries. Summary: Allowed Lists Programmable by System Manager...
Page 319 System Features Console Display/Instructions Additional Information Enter the list ( I = 0 to 7) and entry ( e = 0 to 9) numbers. If you do not enter a list number, List 0 is assigned. Dial or type [ le ]. Save your entry.
Page 320 System Features Inspect Copy Option Console Procedure Dial list no. Dial ext. no. PC Procedure Type list no. Type ext. no. Procedure: Assign Allowed Lists to Telephones Console Display/Instructions Additional Information Select the Tables menu. Select Allowed To List. Enter the number of the list ( n = 0 to 7). If you do not enter a list number, List 0 is assigned.
Page 321 System Features Console Display/Instructions Additional Information Specify the extension to assign to the allowed list. x = list number entered in Step 3 If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required.
Page 322 System Features Disallowed Lists Use this procedure to establish Disallowed Lists. These lists are telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones). A maximum of 8 lists (numbered 0 through 7) with 10 entries each (numbered 0 through 9) are allowed.
Page 323 System Features Procedure: Disallowed Lists Console Display/Instructions Additional Information Select the Tables menu. Select Disallowed List. Specify the list ( I = 0 to 7) and entry ( e = 0 to 9) numbers. If you do not enter a list number, List 0 is assigned.
Page 324 System Features Console Display/Instructions Additional Information Return to the System Programming menu. Select Assign Disallowed Lists to Telephones Use this procedure to assign established Disallowed Lists to individual telephones. Each restricted telephone can be assigned to more than one list. Summary: Assign Disallowed Lists to Telephones Programmable by...
Page 325 System Features Console Display/Instructions Additional Information Select Disallow To Lists. Enter the list number ( n = 0 to 7). Dial or type [ n ]. Save your entry. Enter Enter Select Specify the extension to which you want to assign the disallowed list. x = list number entered in Step 3 If no DSS is attached: SP: “Entering an Extension”...
Page 326: Night Service
Night Service Night Service The procedures in this section cover how to program the following optional Night Service features: Night Service Group Assignment Night Service with Outward Restriction Night Service with Time Set Night Service Group Assignment Use this procedure to assign extensions and calling groups to a Night Service group for coverage after hours.
Page 327 Night Service PC Procedure To assign a calling group to a Night Service group: Type ext. no. of Night Service attendant Type calling group no. To assign an extension to a Night Service group: Type ext. no. of Night Service attendant Type ext.
Page 328 Night Service Console Display/Instructions Additional Information Save your entry. Select If you selected in Step 3, go to Extensions Procedure. If you selected in Step 3, go to Calling Group Procedure. Extensions Procedure Specify the extension you want to assign to the Night Service group. NNNN xxxx = number entered in Step 4 If no DSS is attached:...
Page 329 Night Service Calling Group Procedure. Console Display/Instructions Additional Information Enter the extension of the calling group to be added. NNNN xxxx = number entered in Step 4 Dial or type [ nnnn ]. Assign or remove the calling group(s) from the Night Service group. NNNN xxxx = number entered in Step 4 Enter...
Page 330 Night Service This procedure is also used to establish the following lists: Emergency Allowed List. A list of telephone numbers that can be dialed without a password. Exclusion List. A list of extensions that are exempt from password requirements. NOTES: 1.
Page 331 Night Service Procedure: Night Service with Outward Restriction Console Display/Instructions Additional Information Select the Night Service menu. Select Outward Restriction. Erase the current password ( xxxx ) if assigned. NNNN Press Drop. Enter a four-digit password ( n = any combination of 0 to 9). To remove the password requirement, leave the screen blank and go to Step 5.
Page 332 Night Service Console Display/Instructions Additional Information Select Emergency Allowed List. If you do not wish to enter an Emergency Allowed List, skip this step and go to Step 13 Enter the item number you want to add or change ( n = 0 to 9). Dial or type [ n ].
Page 333 Night Service Console Display/Instructions Additional Information Select Exclusion List. Specify the extension. If no DSS is attached: SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Then, go to Step 16. On = extension is excluded from list. Off = extension is not excluded from list.
Page 334 Night Service NOTE: For Release 2.1 and earlier, after setting Start and Stop time for Night Service the current day of the week for Night Service must be set using the following procedure. Dial the current day of the week If system programming information is being loaded into memory from a backup diskette, the current day of the week must be reset.
Page 335 Night Service Procedure: Night Service with Time Set Console Display/Instructions Additional Information Select the Night Service menu. Select Night Service option. To add or change start time, select and go to Time Add or Change Start Procedure. To add or change stop time, select and go to Add or Change Stop Time Procedure.
Page 336 Night Service Add or Change Stop Time Procedure Console Display/Instructions Additional Information Erase the current stop day and time ( xxxxx ) if assigned. NNNNN Press Drop. Enter a one-digit day of the week (Sunday = 0 , Monday = 1 , and so on), followed by a four-digit time of day ( hh = 00 to 23, mm = 00 to 59).
Page 337: Labeling
Labeling Labeling The procedures in this section cover how to add or change labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory These procedures can be done using Integrated Administration. Programming on the system programming console: Use the buttons next to the display to specify the letters A through I and punctuation.
Page 338 Labeling Summary: Extension Directory Programmable by System manager Mode Idle Condition Not required Planning Form Form 2a, System Numbering: Extension Jacks Factory Setting Not applicable Valid Entries Not applicable Inspect Copy Option Console Procedure More Dial ext. no. Drop Enter label PC Procedure Type ext.
Page 339 Labeling Console Display/Instructions Additional Information Select Extension. Specify the extension you want to label. Save your entry. Select Erase the current label ( AAAAAAA ) if assigned. NNNN xxxx = number entered in Step 5 Press Drop. Enter a label for the extension. to toggle between letters and punctuation.
Page 340 Labeling Lines or Trunks Use this procedure to establish alphanumeric system labels for display set telephone users to identify the line or trunk being used. Summary: Lines or Trunks Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Not applicable...
Page 341 Labeling Console Display/Instructions Additional Information Select Lines/Trunks. Enter the line or trunk number. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ]. Save your entry. Select Erase the current label ( AAAAAAA ) if assigned. xxx = number entered in Step 4 Press Drop.
Page 342 Labeling Posted Message Use this procedure to add or change existing posted messages. The posted messages allow callers with display telephones to know why the called extension does not answer. Each posted message can have a maximum of 16 characters. Messages 2 through 20 can be changed through programming.
Page 343 Labeling Console Display/Instructions Additional Information Select Posted Message. Enter the posted message number ( nn = 1 to 20). Dial or type [ nn ]. Save your entry. Select Erase the current message ( AAAAAAA ) if assigned. xx = number entered in Step 4 Press Drop.
Page 344 Labeling Group Calling Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups. A label can have a maximum of seven characters. Summary: Group Calling Programmable by System manager, Integrated Administration Mode Idle Condition Not required Planning Form Form 6e, Group Calling...
Page 345 Labeling Console Display/Instructions Additional Information Select Group Calling. Enter the calling group extension number ( nnnn ). Dial or type [ nnnn ]. Save your entry. Select Erase the current label ( AAAAAAA ) if assigned. NNNN xxxx = number entered in Step 4 Press Drop.
Page 346 Labeling System Speed Dial Directory Use this procedure to establish System Speed Dial numbers for all system users. You can also use this procedure to enter the alphanumeric labels shown on display telephones (for the System Directory feature of the MLX telephone). A total of 130 numbers (System Speed Dial plus System Directory) can be entered, with a maximum of 11 characters per label.
Page 347 Labeling Console Display/Instructions Additional Information Select the Labeling menu. Select Directory. Select System. Enter the speed dial code number you want to add or change ( nnn = 600 to 729). Dial or type [ nnn ]. Save your entry. Enter Enter Select...
Page 348 Labeling Console Display/Instructions Additional Information Enter a label for the speed dial code. to toggle between letters and punctuation. Dial or type the label. Save your entry. Select Note: , not Erase the currently assigned telephone number ( x ). Note: Do not press Drop.
Page 349 Labeling Console Display/Instructions Additional Information Save your entry. Enter Enter Select Note: , not Continue to assign additional Speed Dial numbers by repeating Steps 4 through 14. Return to the System Programming menu. Exit Exit Select three times. 3–213 Common Administrative Procedures...
Page 350: Print Reports
Print Reports Print Reports Use the procedures in this section to change the language for system reports and to print the system reports. Report Language Use this procedure to change the language of the system reports. It applies to Release 1.1 and higher. Unless you change the report language, reports are printed in the language chosen as the system language.
Page 351 Print Reports Console Display/Instructions Additional Information Select Language. Select Printer. Specify a language for the reports. Select , or Save your entry. Select Return to the System Programming menu. Select 3–215 Common Administrative Procedures...
Page 352 Print Reports Printing System Reports The communications system can be used to print a variety of reports. You can print individual reports or use the option to print the entire set of available reports, including all report sections and options. See Appendix F for samples of the print reports.
Page 353 Print Reports Remote Access General Options Non-TIE Restrictions TIE Restrictions Barrier Code Restrictions Operator Information Position General Options DSS Options QCC Operators Operator Information Allowed Lists Allowed Lists Assigned to Extensions Disallowed Lists Disallowed Lists Assigned to Extensions Automatic Route Selection Tables Extension Directory System Directory...
Page 354 Print Reports NOTES: 1. If you select the option, keep in mind that the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours. 2. If you select a report for which there is no information, the report header still prints.
Page 355 Print Reports PC Procedure To print trunk information: Select trunk type To print extension information: Type extension number To print all other reports: Select report To save report on disk: GOTO FLOPPY Select report Select To view report: Procedure: Printing System Reports Console Display/Instructions Additional Information Go to the second screen of the System Programming menu.
Page 356 Print Reports Console Display/Instructions Additional Information Select the report you want to print. NNNN xxxx = previously selected language For additional selections press More. If you select go to Trunk Information Procedure. If you select go to Extension Information Procedure. option prints each of the available reports and takes several minutes to complete.
Page 357 Print Reports Trunk Information Procedure Console Display/Instructions Additional Information Specify a trunk type. Press the button or function key next to your selection. Return to Step 4 of the main procedure. Extension Information Procedure Enter the number of the extension for which you want a report ( nnnn ). SP: “Entering an Extension”...
Page 358: Memory Card
Memory Card Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module. The slot is a standard interface through which information can be added to or obtained from the system using a memory card.
Page 359: Card Types
Memory Card Card Types There a four different types of memory cards that are identified by a preprinted, color-coded label. Backups are always performed using the Translation Card and the new option on the System menu. A new automatic backup feature permits you to set the system to perform automatic backups to the memory card on a daily or weekly basis.
Page 360 Memory Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow pointing toward the slot. See Figure 3-5 for the proper way to insert the memory card into the slot on the processor module. PROCESSOR MODULE Error/Status Code...
Page 361 Memory Card Backup Use this procedure to make a copy of your customized system data. You should create a backup at least three times during system installation (so that programmed information is not lost), and once after each system upgrade, service technician visit, or major system reconfiguration.
Page 362 Memory Card NOTE: If the system performs a System Erase (frigid start), all programming is set to the default values. If a previous backup file is available, perform a restore. If not, the system must be reprogrammed. See “Restore” in Chapter 4 for information about the system restore procedure.
Page 363 Memory Card Console Display/Instructions Additional Information Select Back/Restore. Select Backup. Select the backup filename. If you select go to Step 8. You cannot rename either **** of these two files. **** **** If you select , or and do not want to rename the file, go to Step 8.
Page 364 Memory Card Console Display/Instructions Additional Information Save your entry. Enter Enter Select , not Note: Respond to the prompt. filename = file selected in Step 5 or entered in Step 6 Select to terminate the backup. Go to Step 11. Select to continue the backup.
Page 365 Memory Card The system places the automatic backup into one of two designated files: . If both files are empty, the system places the backup in If both files already contain backups, the system selects the older of the two files and overwrites it. The system performs this file “toggle” each time it performs an automatic backup.
Page 366 Memory Card Console Procedure To program daily backup: Insert memory card Drop Dial time To program weekly backup: Insert memory card Drop Dial day and time PC Procedure To program daily backup: Insert memory card Type time To program weekly backup: Insert memory card Type day and time Procedure: Automatic Backup...
Page 367 Memory Card Console Display/Instructions Additional Information Select Auto Backup. Make a selection. Select , or Save your entry. Select If you selected you have finished this procedure. Go to Step 7. If you selected go to Daily Backup Procedure. If you selected go to Weekly Backup Procedure.
Page 368 Memory Card Console Display/Instructions Additional Information Enter the time when you want the automatic backup to run every day ( hh = 00 to 23, mm = 00 to 59). Dial or type [ hhmm ]. Save your entry. Enter Enter Select Return to the System Programming menu.
Page 369 Memory Card Backup Messages During manual or automatic backup procedures, additional screens may appear to alert you to problems with the translation memory card, the backup file, or the backup procedure. This section contains displays of each screen and information about what to do if the screen appears. NOTE: The screens shown in this section are from the manual backup procedure;...
Page 370 Memory Card Card Missing or Card Not Inserted Correctly The memory card is either not inserted or is inserted incorrectly. The backup is terminated. You must reinsert the memory card and repeat the backup procedure. This screen may also appear if the wrong type of memory card is inserted and a backup or automatic backup is requested within one minute of insertion.
Page 371 Memory Card Card Failure If the card is damaged, repeat the backup with a different card. If a backup is in progress and fails, the system makes two additional attempts at the backup. At the start of each attempt, a message appears with the percentage of the backup that is completed.
Page 372 Memory Card 3–236 Common Administrative Procedures...
Page 373: Programming Procedures
Programming Procedures Introduction This chapter contains procedures for all of the advanced programming features and options available on the System Programming menu, where each of the procedures begins. It also contains summary information for all of the common programming features described in detail in Chapter 3, “Common Administrative Procedures.”...
Page 374 Basic System Operating Conditions Board Renumbering Mode of Operation Automatic Maintenance Busy Programming summaries are included for the following procedures: System Programming Position Assignment System Language System Date System Time See Chapter 3, “Common Administrative Procedures,” for detailed programming information. System Restart CAUTION: This procedure is for qualified support personnel only.
Page 375 Basic System Operating Conditions Select the System menu. > Select System Restart. Respond to the query. To restart the system select . The system restart screen appears. To terminate the restart and return to the No No System menu select , then select Exit Exit...
Page 376 Basic System Operating Conditions If you are programming on the console, be aware of the following: The console must be connected to the extension currently assigned for system programming. As soon as you change the system programming extension, the system programming session is terminated.
Page 377 Basic System Operating Conditions NOTE: MERLIN LEGEND Communication System Release 1.0 does not offer a choice of languages. See Chapter 3, “Common Administrative Procedures” for detailed information. Summary: System Language Programmable by System manager Mode Idle Condition Not required Planning Form Form 1, System Planning Factory Setting English...
Page 378 Basic System Operating Conditions Console Procedure PC Procedure Procedure: Board Renumbering Console Display/Instructions Additional Information Select the System menu. Select Board Renumbering. Respond to the prompt. To continue the Board Renumbering procedure, select . The renumbering information screen appears. To terminate this procedure and return to System menu select , then select When renumbering completes,...
Page 379 Basic System Operating Conditions Mode of Operation ¾ ¾ The system mode Key, Behind Switch, or Hybrid/PBX determines how the system operates and directly affects the following operations: How lines and/or trunks are provided to users Types of operator consoles allowed Features available Changing this option causes a system restart and terminates the programming session.
Page 380 Basic System Operating Conditions Procedure: Mode of Operation Console Display/Instructions Additional Information Select the System menu. Select Mode. Select the mode. Select Hybrid/PBX Hybrid/PBX BehndSwtch BehndSwtch Save your entry. Enter Enter Select The session is terminated, and the system restarts. You must enter system programming again to continue.
Page 381 Basic System Operating Conditions NOTE: No more than 50 percent of the trunks in a trunk pool are allowed to be placed in the maintenance busy state at one time unless; the central office has failed to disconnect a trunk (which prevents anyone from using that trunk); or an entire trunk module is manually taken out of use (a maintenance-busy state deliberately caused by the user).
Page 382 Basic System Operating Conditions Procedure: Automatic Maintenance Busy Console Display/Instructions Additional Information Select the System menu. Select Automatic Maintenance Busy. Enable or disable Automatic Maintenance Busy. leaves malfunctioning trunks available for outgoing calls. Select Save your entry. Select If you selected your system has no tie trunks, you have finished this procedure.
Page 383 Basic System Operating Conditions Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. See Chapter 3, “Common Administrative Procedures” for detailed information.
Page 384: System Renumbering
System Renumbering System Renumbering The procedures in this section are used to assign the 2-digit, 3–digit, and Set Up Space numbering plans. NOTE: â System Renumbering is called Flexible Numbering in the MERLIN Communications System. This is not the same as Board Renumbering, an option used when modules in the control unit are changed.
Page 385 System Renumbering NOTE: Figures 4–1, 4–2, and 4–3 show the default settings in the gray spaces. Extensions can be renumbered to any number shown in the white spaces. Operator Console (not flexible) 0 Extensions 10 Extensions 20 Extensions 30 Extensions 40 Extensions 50 Extensions 60 Extra...
Page 386 System Renumbering Operator Console (not flexible) 0 Main Pool Extensions MFMs/Terminal 7500 7699 Calling Group Paging 7100 7299 Adapters 791, Groups 7300 7499 7920 7929 † Trunks Park Pools ARS Access (Hybrid/PBX mode)/Idle Line Access 9 Listed Directory Number (QCC). †...
Page 387 System Renumbering Set Up Space. This plan is for systems with a need to customize extension numbers or use extension numbers of varying lengths (one to four digits). All extensions are assigned 4-digit numbers in the 7000 range. Extension numbers 1000 through 6999 are also available for use when you renumber.
Page 388 System Renumbering Procedure: Select System Numbering Plan Console Display/Instructions Additional Information Select the System Renumbering menu. Select Default Numbering. If you get the System Busy message, wait for an idle condition or exit system programming and try again later. Select the appropriate system numbering plan. Select and go to Step 5.
Page 389 System Renumbering Console Display/Instructions Additional Information Return to the System Programming menu. Exit Exit Select two times. Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group, or Listed Directory Number.
Page 390 System Renumbering Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered. When required, this procedure should be performed immediately following the selection of a system numbering plan.
Page 391 System Renumbering Page button assignment should be sequential. If only one DSS is attached, each Page button assignment sets the console for a range of 50 extension numbers: Page 1: 0 to 49; Page 2: 50 to 99; Page 3: 100 to 149. If two DSSs are attached, each Page button assignment sets the console for a range of 100 extension numbers.
Page 392 System Renumbering Procedure: Assign Direct Station Selector Page Buttons Console Display/Instructions Additional Information Select the System Renumber menu. Select Single renumbering. Go to the second screen of the System Renumber menu. Press More. Select DSS Buttons. Enter the number of the Page button you want to program ( n =1 to 3). Dial or type [ n ].
Page 393 System Renumbering Console Display/Instructions Additional Information Save your entry. Enter Enter Select Erase the current dial code ( nnnn ). n = page button entered in Step 5 nnnn Press Drop. Enter the first extension of the group of 50 or 100 extension numbers. Dial or type [ nnnn ].
Page 394: System Operator Positions
System Operator Positions System Operator Positions A system operator position, for a Queued Call Console (QCC) operator or a Direct-Line Console (DLC) operator, should be programmed before you program lines or trunks. QCC Operator Position The QCC operator position is available only for Hybrid/PBX systems. The DLC operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator extension jacks.
Page 395 System Operator Positions DLC Operator Positions DLC operator positions can be assigned to the first and fifth extension jacks on the first modules with digital or analog multiline extension jacks. A maximum of eight DLC operator positions can be assigned. For detailed programming procedures see Chapter 3, “Common Administrative Procedures.”...
Page 396: Lines And Trunks
Lines and Trunks Lines and Trunks The procedures in this section are used to assign optional features to individual lines and trunks. The following optional features can be assigned: Type of Trunk Outmode Signaling for Loop- or Ground-Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type Hold Disconnect Interval...
Page 397 Lines and Trunks Type of Trunk Use this procedure to specify the type of trunk, loop-start (LS) or ground-start (GS), for each outside trunk connected to one of the following modules: 400 GS/LS 408 GS/LS 800 GS/LS 408 GS/LS-MLX 800 GS/LS-ID (loop-start trunks only) Any combination of trunk types (all loop-start, all ground-start, or some of each) is permissible.
Page 398 Lines and Trunks Procedure: Type of Trunk Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the module ( nn = 1 to 17). Module is: 400, 408, 408GS/LS-MLX, 800 GS/LS, or 800 GS/LS-ID.
Page 399 Lines and Trunks Console Display/Instructions Additional Information Enter the port numbers that have ground-start or loop-start trunks connected. 400 and 408 ports: n = 1 to 4; 800 ports: n = 1 to 8. **** = option name selected in Step 5 xx = slot number entered in Step 3 NOTE: If you get the Trunk Busy message, wait...
Page 400 Lines and Trunks Console Procedure To program a single line/trunk: LinesTrunks TT/LS Disc Outmode Select entry mode Enter Exit Exit Exit Dial no. of the line/trunk To program a block of lines/trunks: LinesTrunks TT/LS Disc OutMode Select block of Enter Exit Exit lines/trunks...
Page 401 Lines and Trunks Console Display/Instructions Additional Information Select the outward trunk dial line(s). For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure. Single Line Procedure Specify entry mode. Select Enter the number of the line/trunk with touch-tone dialing. Dial or type [ nnn ].
Page 402 Lines and Trunks Console Display/Instructions Additional Information Specify touch-tone or rotary signaling for each block. Toggle the green LED on or off as required. On = touch-tone. Off = rotary. Return to the System Programming menu. Select three times. Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial lines/trunks are sent one by one as they are dialed (no delay), or are stored and sent when dialing is completed (delay).
Page 403: Ringing Freq
Lines and Trunks Console Display/Instructions Additional Information Go to the second screen of the Options menu. Press More. Select Rotary. Specify a delay or no delay. Select Save your entry. Select Return to the System Programming menu. Select Ringing Frequency Use this procedure to program the ringing frequency on an 016 module.
Page 404 Lines and Trunks Factory Setting 20 Hz Valid Entries 20 Hz, 25 Hz. Inspect Copy Option Console Procedure More dial slot no. Select PC Procedure type slot no. Procedure: Ringing Frequency Console Display/Instructions Additional Information Select the Options menu. Go to the second screen of the Options menu. Press More.
Page 405: Second Dial Tone Timer
Lines and Trunks Console Display/Instructions Additional Information Specify 20 Hz or 25 Hz. xx = slot number entered in Step 4. Select Save your entry. Select Return to the System Programming menu. Select Second Dial Tone Timer Use this procedure to program the second dial tone timer. The second dial tone timer sets a delay in providing a dial tone after a star code is dialed to obtain special services from the central office.
Page 406 Lines and Trunks Procedure: Second Dial Tone Timer Console Display/Instructions Additional Information Select the Options menu. Go to the second screen of the Options menu. Press More. Select Ringing Frequency. Erase the current second dial tone timer. Press Enter the second dial tone timer ( nnnn = 0 to 5000 ms, in increments of 200 ms). Dial or type [ nnnn ].
Page 407 Lines and Trunks Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop-start trunks as one of the following: Reliable. Signal sent within a short time. Unreliable. Signal may not be provided. Security Alert: Toll fraud can occur if you have loop-start trunks with unreliable disconnect.
Page 408 Lines and Trunks Procedure: Disconnect Signaling Reliability Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Touch-Tone/Loop-Start Disconnect. Select Loop-Start Disconnect. Specify the disconnect signal as reliable or unreliable. Select No No Save your entry. Enter Enter Select Return to the System Programming menu.
Page 409 Lines and Trunks Toll Type Use this procedure to specify whether users have to dial a toll prefix (1 or 0) before dialing an area code and telephone number. (Your local telephone company should verify toll prefix requirements for each line/trunk.) This setting is used by the system to classify calls as local or long distance so that appropriate toll restrictions can be applied.
Page 410 Lines and Trunks Procedure: Toll Type Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Toll Type. Specify the toll type line(s). For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure.
Page 411 Lines and Trunks Console Display/Instructions Additional Information Assign or remove the toll prefix requirement from the line/trunk. Select You may continue to assign or remove the toll prefix requirement from additional lines/trunks by repeating Steps 2 and 3. Return to the System Programming menu. Select three times.
Page 412 Lines and Trunks For more information on Hold Interval Disconnect and Reliable and Unreliable Disconnect, see the Feature Reference . Summary: Hold Disconnect Interval Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Long interval (450 ms) Valid Entries...
Page 413 Lines and Trunks Console Display/Instructions Additional Information Go to the second screen of the Lines and Trunks menu. Press More. Select Hold Disconnect Interval. Specify the hold disconnect line(s). For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure.
Page 414 Lines and Trunks Console Display/Instructions Additional Information Assign or remove the line/trunk. Select You may continue to assign or remove a long disconnect interval from additional lines/trunks by repeating Steps 2 and 3. Return to the System Programming menu. Select Block Procedure Specify the block of 20 lines associated with 20 buttons on the system programming console.
Page 415 Lines and Trunks Summary: Principal User for Personal Line Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Factory Setting...
Page 416 Lines and Trunks Console Display/Instructions Additional Information Select Principal User. Enter the line or trunk number to which you are assigning a principal user. Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ].
Page 417 Lines and Trunks QCC Queue Priority Level Use this procedure to assign QCC queue priority level values (1 to 7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which calls are sent to the QCC operator positions.
Page 418 Lines and Trunks Procedure: QCC Queue Priority Level Console Display/Instructions Additional Information Select the Lines and Trunks menu. Go to the second screen of the Lines and Trunks menu. Press More. Select QCC Queue Priority. Enter the QCC priority level ( n = 1 to 7). Dial or type [ n ].
Page 419 Lines and Trunks Console Display/Instructions Additional Information Specify the QCC priority lines. x = QCC queue priority entered in Step 4 For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure. Single Line Procedure Specify entry mode.
Page 420 Lines and Trunks Block Procedure Console Display/Instructions Additional Information Specify the block of 20 lines associated with the 20 line buttons on the system programming console. Select " Assign the queue priority specified. Toggle the green LED on or off as required. On = to assign the queue priority.
Page 421 Lines and Trunks Summary: QCC Operator to Receive Calls Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting No QCC operator is assigned to receive calls. Valid Entries Extension number of first or fifth extension jack Inspect Copy Option Console Procedure To program a single line/trunk:...
Page 422 Lines and Trunks Press More. Console Display/Instructions Additional Information Select QCC Operator. Specify the QCC operator extension. If no DSS is attached: Û SP: “Entering an Extension” If DSS is attached: Toggle the red LED on or off as required. Go to Step 6. On = operator receiving calls.
Page 423 Lines and Trunks Console Display/Instructions Additional Information Assign or remove the line/trunk from the specified QCC operator. Select You may continue to assign or remove additional lines/trunks from the QCC operator by repeating Steps 2 and 3. Continue to assign line/trunk to another QCC operator or go to Step 5. Select Return to Step 2.
Page 424 Lines and Trunks The LS-ID Delay setting appears on the Ground-Start/Loop-Start Trunk Information report. Any extension or adjunct that answers an incoming CO line on the first ring causes the Caller ID information associated with the call to be lost. The adjunct must be programmed to either answer the call on the second (or later) ring, or the call must be delayed.
Page 425 Lines and Trunks Procedure: Loop-Start Identification Delay Console Display/Instructions Additional Information Select the Lines and Trunks menu. " Go to the second screen of the Lines and Trunks menu. Press More. Select Loop-Start Identification Delay. l l u u Specify the line(s) for LS-ID Delay. For a single line/trunk go to Single Line Procedure.
Page 426 Lines and Trunks Single Line Procedure Console Display/Instructions Additional Information Specify entry mode. Select Enter the line/trunk number for LS-ID Delay. Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ]. Assign or remove the LS-ID Delay.
Page 427 Lines and Trunks Clock Synchronization Use this procedure to specify the primary, secondary, and tertiary clock source. A clock source may be a 100D module or a port on an 800 NI-BRI module. See Feature Reference for more information about the appropriate setting. If the clock is taken from a 100D module, you can also specify whether the clock is synchronized to the external endpoint (loop) or to the clock reference source (local).
Page 428 Lines and Trunks Procedure: Clock Synchronization Console Display/Instructions Additional Information Select the Lines and Trunks menu. Go to the second screen of the Lines and Trunks menu. Press More. Select Clock Synchronization. Select Primary. Enter the slot number of the module to contain the primary system clock. Dial or type [xx] 4–56 Programming Procedures...
Page 429 Lines and Trunks Console Display/Instructions Additional Information Save your entry. Select If the slot selected in Step 5 contains a 100D module, continue with Step 7. If the slot selected in Step 5 contains an 800 NI-BRI, go to Step 8. Specify whether the clock is to be synchronized to an external endpoint (loop) or is to be free running (local), then go to Step 9.
Page 430 Lines and Trunks Console Display/Instructions Additional Information Save your entry. Select If the slot selected in Step 11 contains a 100D module, continue with Step 13. If the slot selected in Step 11 contains an 800 NI-BRI, go to Step 14. Specify whether the clock is to be synchronized to an external endpoint (loop) or is to be free running (local), then go to Step 15.
Page 431 Lines and Trunks Console Display/Instructions Additional Information Save your entry. Select If the slot selected in Step 17 contains a 100D module, continue with Step 19. If the slot selected in Step 17 contains an 800 NI-BRI, go to Step 20. Specify whether the clock is to be synchronized to an external endpoint (loop) or is to be free running (local), then go to Step 21.
Page 432 Lines and Trunks Do not mix different service areas of WATS (Wide Area Telecommunications Service) trunks or FX (Foreign Exchange) lines to different cities. Do not include both incoming only and outgoing only lines/trunks in a pool. If you want to reassign a line/trunk to a different pool, you must remove it from the current pool before you assign it to the new pool.
Page 433 Lines and Trunks To program a block of lines/trunks: LinesTrunks Pools Dial pool dial-out code Select Enter Exit block of lines/trunks Toggle LED On/Off Exit PC Procedure To program a single line/trunk: Type pool dial-out code Type no. of the line/trunk To program a block of lines/trunks: Type pool dial-out code Select block...
Page 434 Lines and Trunks Console Display/Instructions Additional Information Save your entry. Enter Enter Select Specify the pool line(s). xxx = pool dial-out code entered in Step 3 For a single line/trunk, go to Single Line Procedure. For a block of lines/trunks go to Block Procedure.
Page 435 Lines and Trunks Block Procedure Console Display/Instructions Additional Information Specify the block of 20 lines associated with the 20 line buttons on the system programming console. Select " Assign the appropriate lines/trunks to the pool. Toggle the red LED on or off as required.
Page 436 Lines and Trunks 4. If you are copying assignments to a block of lines/trunks and one of the lines or trunks is in use, you see the message on your display. The copying for the rest of the lines/trunks in the block is delayed until the busy line/trunk becomes idle.
Page 437 Lines and Trunks Procedure: Copy Options for Lines and Trunks Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Copy. Specify trunk(s). To copy a single trunk, Single Single select and go to Single Trunk Procedure. To copy a block of trunks, Block Block select...
Page 438 Lines and Trunks Console Display/Instructions Additional Information Enter the trunk number to copy to. xxx = “copy from” trunk entered in Step 1 Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ].
Page 439 Lines and Trunks Console Display/Instructions Additional Information Save your entry. Enter Enter Select If you get the Station Busy message, wait for an idle condition or exit system programming and try again later . Enter the last trunk number in the block to copy to. xxx = “start copy to”...
Page 440: Ds1 Facilities
DS1 Facilities DS1 Facilities Use the procedures in this section to program the following options for DS1 (digital signal level 1) facilities (T1 or PRI) connected to a 100D (DS1) module: Type of DS1 facility ISDN (Integrated Services Digital Network) Primary Rate Interface (PRI) Switched 56 Dial Plan Routing Frame Format...
Page 441 DS1 Facilities Direction. Specifies whether the trunk operates in one- or two-way direction. For one-way trunks, Outgoing Only or Incoming Only must also be specified. Trunk Seizure Type. Trunk seizure type is administered independently for incoming or outgoing directions. Select one of the following: Wink Start;...
Page 442 DS1 Facilities Console Procedure To select PRI: Dial slot no. To select T1: All Ground, All Loop, or All Unequip: Dial slot no. Select type of emulation To select T1: Ground-Start, Loop-Start, All Tie, or Unequip: Dial slot no. Select type of emulation Dial channel no.
Page 443 DS1 Facilities PC Procedure To select PRI: ® ® ® ® ® ® ® ® Type slot no. ® ® To select T1: All Ground, All Loop, All Unequip: ® ® ® ® ® ® ® ® Type slot no. ®...
Page 444 DS1 Facilities Table 4–1. Switched 56 Data Signaling Options Option Factory Setting Range Direction Two Way Two Way, Outgoing, Incoming Intype Wink-Route by Dial Plan Wink-Route by Dial Plan, Delay-Route by Dial Plan Auto-Route by Line Appearance Outtype Wink Wink, Delay, Auto Answer Supervision 300 ms.
Page 445 DS1 Facilities Console Display/Instructions Additional Information Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Select If you get the System Busy message, wait for an idle condition and try again or exit system programming and try again later .
Page 446 DS1 Facilities Console Display/Instructions Additional Information Select a trunk type. xx = slot number entered in Step 3 If the trunk type you want is not displayed, go to the second screen of the Port Type Slot menu. Press More to view second screen. Press the button or function key next to your selection.
Page 447 DS1 Facilities Console Display/Instructions Additional Information Enter the channel number ( nn = 1 to 24). **** = option name selected in Step 8 xx = slot entered in Step 3 Dial or type [ nn ]. Assign or remove the channel. Select You may continue to assign or remove additional channels by repeating the last...
Page 448 DS1 Facilities Console Display/Instructions Additional Information Enter the channel number ( nn = 1 to 24). xx = slot number entered in Step 3 Dial or type [ nn ]. Assign or remove the channel. Select You may continue to assign or remove additional channels by repeating Steps 3 and 4.
Page 449 DS1 Facilities S56 Data Procedure Console Display/Instructions Additional Information Enter the channel number ( nn = 1 to 24). xx = slot number entered in Step x. Dial or type [ nn ]. Assign or remove the channel. Select If you select , continue with Step 3.
Page 450 DS1 Facilities Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select four times. Trunk Seizure Type Procedure Select Trunk Seizure Type. xx = channel selected in Step x. ** = In or Out Select , or was selected in Step 3 of the main procedure, the following screen options will appear:...
Page 451 DS1 Facilities Console Display/Instructions Additional Information Continue to assign answer supervision time to another channel or go to Step 4. Select Return to Step 1. The next channel will be displayed on Line 1. Save your entry. Select Return to the System Programming menu. Select four times.
Page 452 DS1 Facilities Console Display/Instructions Additional Information Continue to assign Dial Mode type to the next channel or go to Step 3. Select Return to Step 13. The next channel will be displayed on Line 1. Save your entry. Select Return to the System Programming menu. Select four times.
Page 453 DS1 Facilities Trunk Seizure Type Procedure Console Display/Instructions Additional Information Select Trunk Seizure Type. ** = In or Out Select , or was selected in Step 3 of the main procedure, the following screen options will appear: Save your entry. Select Return to the System Programming menu.
Page 454 DS1 Facilities Disconnect Timing Procedure Console Display/Instructions Additional Information Erase the current disconnect time ( nnnn) . nnnn Press Drop. Enter the new disconnect time ( nnnn) = 140 to 4800 ms, in increments of 20 ms ). Dial or type [ nnnn ]. Save your entry.
Page 455 DS1 Facilities Summary: Switched 56 Dial Plan Routing Programmable by System manager Mode Hybrid/PBX Idle Condition 100D module idle Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting D4 compatible Valid Entries D4, ESF Inspect Copy Option Console Procedure To specify Expected Digits: T1 Data NW MORE...
Page 456 DS1 Facilities Switched 56 Data Dial Plan Routing Console Display/Instructions Additional Information Select the Lines and Trunks menu. Go to the second screen of the Lines and Trunks menu. Press More. Select T1 Data NW. Select T1 Data NW. £ £ Select an option.
Page 457 DS1 Facilities Expected Digits Procedure Console Display/Instructions Additional Information Erase the current number of expected digits ( n) . Press Drop. Enter the new number of expected digits ( n = 0 to 3 ). Dial or type [ n ]. Save your entry.
Page 458 DS1 Facilities £ £ Delete Digits Procedure Console Display/Instructions Additional Information Erase the current number of digits to delete ( n) . Press Drop. Enter the new number of digits to delete ( n = 0 to 4 ). Dial or type [ n ]. Save your entry.
Page 459 DS1 Facilities Procedure: Frame Format Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry.
Page 460 DS1 Facilities Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select two times. If you are using PRI Facilities, go to “Zero Code Suppression.” Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI zero code suppression (AMI-ZCS) or bipolar 8 zero suppression (B8ZS).
Page 461 DS1 Facilities Console Display/Instructions Additional Information Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Select Select Suppression. xx = slot number entered in Step 3 Select AMI zero code suppression or bipolar 8 zero substitution.
Page 462 DS1 Facilities Signaling Mode Use this procedure to specify the signaling for the 100D module as robbed-bit or common-channel signaling. NOTE: This procedure is needed only for T1 facilities; common-channel signaling is set automatically for PRI facilities. Summary: Signaling Mode Programmable by System manager Mode...
Page 463 DS1 Facilities Console Display/Instructions Additional Information Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Select Select Signaling. xx = slot number entered in Step 3 Select the type of signaling.
Page 464 DS1 Facilities Line Compensation Use this procedure to specify the amount of cable loss in decibels. Cable loss is based on the length of cable between the 100D module and the Channel Service Unit, as shown below: 1 = 0.6 dB loss 2 = 1.2 dB loss 3 = 1.8 dB loss 4 = 2.4 dB loss...
Page 465 DS1 Facilities Console Display/Instructions Additional Information Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Enter Enter Select Select Line Compensation. xx = slot number entered in Step 3 Erase the current line compensation value ( n ).
Page 466 DS1 Facilities Channel Service Unit Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access. NOTE: You do not need to use this procedure unless your system emulates loop-start or ground-start with the T1 type of DS1 facility.
Page 467 DS1 Facilities Console Display/Instructions Additional Information Select Loop-Start/Ground-Start/DS1. Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Select Select Channel Unit. xx = slot number entered in Step 3 Select the type of channel unit.
Page 468: Tie Trunks
Tie Trunks Tie Trunks This section covers programming procedures for the following tie trunk options: Direction Tie Trunk Seizure Type E&M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time See “Equipment and Operations Reference” for additional information on tie trunks.
Page 469 Tie Trunks Procedure: Direction Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select TIE Lines. Select Direction. Enter the tie trunk number. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ].
Page 470 Tie Trunks Console Display/Instructions Additional Information Specify the trunk direction. NNNN xxxx = trunk entered in Step 4 Select , or Continue to assign the direction to another trunk or go to Step 8. Select Return to Step 6. The next trunk will be displayed on Line 1.
Page 471 Tie Trunks Summary: Tie Trunk Type Programmable by System manager Mode Idle Condition Tie trunk idle Planning Form Form 3c, Incoming Trunks: Tie Factory Setting Wink Valid Entries Wink, Delay, Immediate, Automatic Inspect Copy Option LinesTrunks TIE Lines Intype Outtype Console Procedure Dial trunk Enter...
Page 472 Tie Trunks Console Display/Instructions Additional Information Enter the tie trunk number. **** = option name selected in Step 3 Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ]. Save your entry.
Page 473 Tie Trunks Summary: E&M Signal Programmable by System manager Mode Idle Condition Tie trunk idle Planning Form Form 3c, Incoming Trunks: Tie Factory Setting Valid Entries 1S, 1C, 5 Inspect Copy Option Console Procedure Dial trunk no. Specify signaling type PC Procedure Type trunk no.
Page 474 Tie Trunks Console Display/Instructions Additional Information Enter a tie trunk number. Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ]. Save your entry. Select Specify the type of signaling for the trunk. xxx = trunk entered in Step 4 Select , or...
Page 475 Tie Trunks Summary: Dial Mode Programmable by System manager Mode Idle Condition Not required Planning Form Form 3c, Incoming Trunks: Tie Factory Setting Rotary Valid Entries Rotary, Touch-tone Inspect Copy Option Console Procedure To program a single line/trunk: LinesTrunks TIE Lines Inmode Outmode ntry...
Page 476 Tie Trunks Console Display/Instructions Additional Information Select Inmode signaling or Outmode signaling. Inmode Inmode Select Outmode Outmode Specify the line(s). **** = option name selected in Step 3 For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure.
Page 477 Tie Trunks Block Procedure Console Display/Instructions Additional Information Specify the block of 20 lines associated with the 20 line buttons on the system programming console. Select " Specify touch-tone or rotary signaling for each line/trunk. Toggle the green LED on or off as required.
Page 478 Tie Trunks PC Procedure To program a single line/trunk: Type trunk no. To program a block of lines/trunks: Select block of lines Toggle letter On/Off Procedure: Tie Trunk Dial Tone Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Tie Lines.
Page 479 Tie Trunks Single Line Procedure Console Display/Instructions Additional Information Specify entry mode. Select Enter the number of the trunk ( nnn ). Dial or type [ nnn ]. Assign or remove remote dial tone. Select You may continue to assign or remove remote dial tone from additional lines/trunks by repeating Steps 2 and 3.
Page 480 Tie Trunks Tie Trunk Answer Supervision Time Use this procedure to specify the tie trunk answer supervision time in milliseconds. This is the time limit for the called system to respond. Summary: Tie Trunk Answer Supervision Time Programmable by System manager Mode Idle Condition Not required...
Page 481 Tie Trunks Console Display/Instructions Additional Information Select Answer Supervision. Enter a tie trunk number. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ]. Save your entry. Enter Enter Select Erase the current number of milliseconds ( nnnn ).
Page 482 Tie Trunks Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. Disconnect Time Use this procedure to specify the tie trunk disconnect time limit in milliseconds. Summary: Disconnect Time Programmable by System manager Mode...
Page 483 Tie Trunks Console Display/Instructions Additional Information Select Tie Lines. Select Disconnect. Enter the trunk number. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ]. Save your entry. Enter Enter Select Erase the current disconnect time ( nnnn ).
Page 484 Tie Trunks Console Display/Instructions Additional Information Continue to assign the disconnect time to another trunk or go to Step 9. Next Next Select Return to Step 6. The next trunk will be displayed on Line 1. Save your entry. Enter Enter Select Return to the System Programming menu.
Page 485: Did Trunks
DID Trunks DID Trunks This section covers programming DID trunks and includes procedures for the following: Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE: These procedures apply to Hybrid/PBX mode only. Block Assignment Use this procedure to assign each DID trunk connected to the system to either Block 1 or Block 2.
Page 486 DID Trunks Console Procedure To program a single line/trunk: LinesTrunks Block Enter Dial trunk block no. ntry Mode Enter Delete Type the line/trunk no. Exit Exit Exit To program a block of lines/trunks: LinesTrunks Block Enter Dial trunk block no. Enter Select trunk lines Toggle LED On/Off...
Page 487 DID Trunks Console Display/Instructions Additional Information Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Enter Enter Select Specify the line(s). For a single line, go to Single Line Procedure. For a block of lines, go to Block Procedure.
Page 488 DID Trunks Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select three times. Block Procedure Specify the DID trunks associated with 20 buttons on the system programming console. Select Assign or remove the trunk. Toggle the green LED on or off as required.
Page 489 DID Trunks Procedure: DID Trunk Type Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select DID. Select Type. Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Enter Enter Select Specify immediate-start or wink-start.
Page 490 DID Trunks Console Display/Instructions Additional Information Continue to specify trunk type for the other trunk block or go to Step 8. Next Next Select Return to Step 6. The next trunk will be displayed on Line 1. Save your entry. Enter Enter Select...
Page 491 DID Trunks Select DID. Select Disconnect. Enter the DID trunk. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ]. Save your entry. Enter Enter Select Erase the current disconnect time ( nnn ). xxx = trunk entered in Step 4 Press Drop.
Page 492 DID Trunks Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. Expected Digits Use this procedure to tell the system how many digits are sent by the local telephone company.
Page 493 DID Trunks Console Display/Instructions Additional Information Select DID. Select Expected Digits. Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Enter Enter Select Erase the current number of expected digits ( n ). x = block entered in Step 4 Press Drop.
Page 494 DID Trunks Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. Delete Digits Use this procedure to specify the number of leading digits to be deleted from the digits sent by the local telephone company. Use this procedure when the number of digits sent by the telephone company is greater than the number in the system numbering plan.
Page 495 DID Trunks Console Display/Instructions Additional Information Select DID. Select Delete Digit. Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Enter Enter Select Erase the current number of delete digits ( n ). x = block entered in Step 4 Press Drop.
Page 496 DID Trunks Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select two times. Add Digits Use this procedure to specify the number of leading digits that must be added to the digits sent by the local telephone company. Use this procedure when the number of digits sent by the telephone company is fewer than the number in the system numbering plan.
Page 497 DID Trunks Console Display/Instructions Additional Information Select DID. Select Add Digits. Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Enter Enter Select Erase the current number of added digits ( nnn ). x = block entered in Step 4 Press Drop.
Page 498 DID Trunks Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select two times. Signaling Use this procedure to specify whether the type of dialing signal from the local telephone company is touch-tone or rotary. Touch-tone dial mode cannot be programmed for immediate-start DID trunks.
Page 499 DID Trunks Procedure: Signaling Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select DID. Select Signaling. Enter the trunk block ( n = 1 or 2). Dial or type [ n ]. Save your entry. Select Specify Rotary or Touch Tone. x = block entered in Step 4 Select 4–127...
Page 500 DID Trunks Console Display/Instructions Additional Information Continue to specify type for the other trunk block or go to Step 8. Select Return to Step 6. The next block will be displayed on Line 1. Save your entry. Select Return to the System Programming menu. Select two times.
Page 501 DID Trunks Procedure: Invalid Destination Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select DID. Select Invalid Destination. Specify how to handle calls directed to an invalid destination. Select Save your entry. Select Return to the System Programming menu. Select two times.
Page 502: Pri Facilities
PRI Facilities PRI Facilities The procedures in this section provide the steps for programming the following options for Primary Rate Interface (PRI) facilities connected to a 100D (DS1) module: Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send Test Telephone Number...
Page 503 PRI Facilities Telephone Number Use this procedure to assign a string of up to 12 digits to each PRI channel. This string must match the number sent by the network (that is, the number provided by the PRI service provider) to indicate the number dialed by an outside caller. The system uses this number to route the call to the correct destination, which means that the number assigned to each channel in the same B-channel group must be unique.
Page 504 PRI Facilities Console Display/Instructions Additional Information Select PRI. Select Phone Number. Enter the line number. Dial or type: Trunk number [ nnn ] [ sspp ] Slot and port number Logical ID number [ nnn ]. Save your entry. Enter Enter Select Erase the current telephone number ( N ) if one is assigned.
Page 505 PRI Facilities Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. B-Channel Groups Use this procedure to perform the following: Assign B-channels to a group. Associate individual ISDN channels (that can place and receive calls) on the B-channels in each group.
Page 506 PRI Facilities Summary: B-Channel Groups Programmable by System manager Mode Hybrid/PBX, Key Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Not applicable Valid Entries Group numbers (1 to 80) Inspect Copy Option Console Procedure To program a single line/trunk: Dial group no.
Page 507 PRI Facilities Console Display/Instructions Additional Information Select PRI. Select B-Channel Groups. Select B-Channels. Enter the B-channel group number ( nn = 1 to 80). Dial or type [ nn ]. Save your entry. Enter Enter Select Enter the B-channel slot and port number. xx = number entered in Step 5 [ sspp ].
Page 508 PRI Facilities Console Display/Instructions Additional Information Assign or remove the B-channel from the group. Enter Enter Select Delete Delete You may continue to assign or remove additional B-channels from the group by repeating Steps 7 and 8. Continue to assign B-channels to another group or go to Step 10. Next Next Select...
Page 509 PRI Facilities Single Line Procedure Console Display/Instructions Additional Information Specify entry mode. Select Enter a line number. xx = number entered in Step 12 Dial or type [ nnn ]. Assign or remove the line number from the B-channel group. Select You may continue to assign or remove additional lines from the B-Channel group...
Page 510 PRI Facilities Network Service Use this procedure to specify the type of outgoing service provided by each â â B-channel group [Megacom WATS and 800, MultiQuest Service, ACCUNET Switched Digital Service (SDS), or Software Defined Network (SDN)]. NOTE: You can enter a service not shown on the Network Service screen by using the five-digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI signaling protocol.
Page 511 PRI Facilities Console Display/Instructions Additional Information Select PRI. Select B-Channel Groups. Select Network Service. Enter the B-channel group number ( nn = 1 to 80). Dial or type [ nn ]. Save your entry. Enter Enter Select 4–139 Programming Procedures...
Page 512 PRI Facilities Console Display/Instructions Additional Information Specify a network service. If you select , go to AT&T Toll Procedure. If you select , go to Local Procedure. If you select , go to Miscellaneous Procedure. AT&T Toll Procedure Specify a service. xx = number entered in Step 5 Press the button or function key next to your selection.
Page 513 PRI Facilities Miscellaneous Procedure Console Display/Instructions Additional Information Specify a service. xx = number entered in Step 5 If you select , you have finished this procedure. Go to Step 7 Select Save your entry. Select Erase the current network service code. xx = group number entered in Step 5 nnnnn Select Drop.
Page 514 PRI Facilities Summary: Copy Telephone Number to Send Programmable by System manager Mode Hybrid/PBX, Key Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity Factory Setting Do not copy Valid Entries Do not copy, Copy Inspect Copy Option Console Procedure Dial group no.
Page 515 PRI Facilities Console Display/Instructions Additional Information Select Copy Number. Enter the B-channel group number ( nn = 1 to 80). Dial or type [ nn ]. Save your entry. Enter Enter Select Specify whether or not the telephone number assigned to the channel is copied as the number to send to the network.
Page 516 PRI Facilities Incoming Routing Use this procedure to specify whether incoming routing is by line appearance or according to dial plan. Dial Plan Routing is available in Hybrid/PBX mode only. Summary: Incoming Routing Programmable by System manager Mode Line appearance: Hybrid/PBX, Key; Dial Plan Routing: Hybrid/PBX only Idle Condition Not required...
Page 517 PRI Facilities Console Display/Instructions Additional Information Select B-Channel Groups. Select Incoming Routing. Enter the B-channel group number ( nn = 1 to 80). Dial or type [ nn ]. Save your entry. Select Specify the routing method to use for incoming calls. xx = group number entered in Step 5 Select Continue to assign the routing method to another B-channel group or go...
Page 518 PRI Facilities Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select three times. Telephone Number to Send Use this procedure to assign the telephone number to send to the network when outgoing calls are made on an ISDN line. If the person being called subscribes to an automatic number identification service, the number indicates who is calling.
Page 519 PRI Facilities LinesTrunks NumbrToSend Console Procedure Specify type of no. Enter Enter Drop Dial base no. Dial line no. Enter Enter Exit Exit Drop Dial telephone no. PC Procedure Specify type of no. Type base no. Type telephone no. Procedure: Telephone Number to Send Console Display/Instructions Additional Information Select the Lines and Trunks menu.
Page 520 PRI Facilities Console Display/Instructions Additional Information Specify the type of number to send. If you select continue with Step 5. If you select go to Base Number with Extension. Procedure. If you select go to Line Telephone Number Procedure. Base Number with Extension Procedure Erase the current base number ( N ).
Page 521 PRI Facilities Console Display/Instructions Additional Information Save your entry. Enter Enter Select Erase the current telephone number ( n ). xxx = line entered in Step 1 Press Drop. Enter a telephone number of up to 12 digits to send ( N = any combination of 0 to 9).
Page 522 PRI Facilities Inspect Copy Option LinesTrunks Test TelNum Enter Console Procedure Dial slot no. Enter Exit Exit Drop Dial telephone no. PC Procedure Type slot no. Type telephone no. Procedure: Test Telephone Number Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select PRI.
Page 523 PRI Facilities Console Display/Instructions Additional Information Save your entry. Enter Enter Select Erase the current test telephone number ( N ). xx = number entered in Step 4 Press Drop. Enter a telephone number of up to 12 digits to be assigned as the test number to the 100D module ( N = any combination of 0 to 9).
Page 524 PRI Facilities The timers and counters are listed below. T200 Timer. Times the delay in the link layer acknowledgement of a message sent from the system to the network over a D-channel. T203 Timer. Times the interval between each exchange of messages between the system and the network on the D-channel.
Page 525 PRI Facilities Summary: Timers and Counters Programmable by System manager Mode Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting See Table 4–2 Valid Entries See Table 4–2 Inspect Copy Option LinesTrunks Protocol Timers Console Procedure Dial slot no.
Page 526 PRI Facilities Procedure: Timers and Counters Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select PRI. Select Protocol. Select Timers. Enter the number of the slot in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ].
Page 527 PRI Facilities Enter Enter Select Console Display/Instructions Additional Information Select the timer/counter to change. xx = number entered in Step 5 To select other timers, press More to go to the second PRI Settings screen. Press the button or function key next to your selection.
Page 528 PRI Facilities Terminal Equipment Identifier Use this procedure to assign the link layer address of a piece of equipment connected to each D-channel. Normally, only one piece is connected and the system assumes that the Terminal Equipment Identifier (TEI) is 0. CAUTION: The value of the TEI rarely has to be changed.
Page 529 PRI Facilities Console Display/Instructions Additional Information Select PRI. Select Protocol. Select TEI. Enter the number of the slot in the control unit that contains the 100D module ( nn = 1 to 17). Dial or type [ nn ]. Save your entry. Enter Enter Select...
Page 530 PRI Facilities Console Display/Instructions Additional Information Enter the new identification number ( n = 0 to 63). Dial or type [ nn ]. Continue to assign the identification number to another slot or go to Step 10. Next Next Select Return to Step 7.
Page 531 PRI Facilities Summary: Dial Plan Routing Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Service: empty; Patterns: blank; Total Digits: 0; Delete Digits: 0; Add Digits: 0 Valid Entries Service: Toll, Local, Miscellaneous Entries: 0–15...
Page 532 PRI Facilities PC Procedure To specify Service: ® ® Type entry no. Select service To specify Patterns: Type entry no. Type pattern To specify Total Digits: Type entry no. Type digits To specify Delete Digits: Type entry no. Type delete digits To specify Add Digits: Type entry no.
Page 533 PRI Facilities Console Display/Instructions Additional Information Select Service. must be programmed. Continue with Step 5. Then program other options. If you select , go to Patterns Procedure. If you select , go to Total Digits Procedure. If you select , go to Delete Digits Procedure.
Page 534 PRI Facilities AT&T Toll Procedure Console Display/Instructions Additional Information Select an AT&T service for the B-channel group. xx = number entered in Step 5 Press the button or function key next to your selection. Continue to assign the service to another routing entry or go to Step 3. Next Next Select...
Page 535 PRI Facilities Miscellaneous Procedure Console Display/Instructions Additional Information Select a miscellaneous service. xx = number entered in Step 5 Select , or Continue to assign the service to another routing entry or go to Step 3. Select Return to Step 1. The next dial plan routing entry will be displayed on Line 1.
Page 536 PRI Facilities Patterns Procedure Console Display/Instructions Additional Information Enter the entry number ( nn = 0 to 15). Leave field blank to match any pattern. Dial or type [ nn ]. Save your entry. Enter Enter Select Erase the current number of digits to match entry ( n ). xx = number entered in Step 1 Press Drop.
Page 537 PRI Facilities Total Digits Procedure Console Display/Instructions Additional Information Enter the entry number ( nn = 0 to 15). Use 0 to match any number of digits. Dial or type [ nn ]. Save your entry. Enter Enter Select Erase the current number of total digits ( nn ). xx = number entered in Step 1 Press Drop.
Page 538 PRI Facilities Console Display/Instructions Additional Information Save your entry. Enter Enter Select Erase the current number of delete digits ( nn ). xx = number entered in Step 1 Press Drop. Enter the new number of digits to delete ( n = 0 to 14). Dial or type [ nn ].
Page 539 PRI Facilities Console Display/Instructions Additional Information Erase the current number of add digits ( nn ). xx = number entered in Step 1 Press Drop. Enter the new number of digits to add ( nn ). Dial or type [ nn ]. Continue to assign the add digits to another routing entry or go to Step 6.
Page 540 PRI Facilities Network Selection Tables Dialed prefixes for selecting long-distance carriers are matched to entries in the four Network Selection tables. Eight default tables are provided, specifying 10*** and 101****. The asterisks are wildcards that represent the various long-distance carrier codes. (10*** is the current U.S. standard for specifying long-distance carriers;...
Page 541 PRI Facilities Console Display/Instructions Additional Information Select PRI. Select Outgoing Tables. Select Network Selection tables. Enter the table number ( n = 0 to 3). Dial or type [ n ]. Save your entry. Enter Enter Select Erase the current dial prefix ( n ). x = number entered in Step 5 Press Drop.
Page 542 PRI Facilities Console Display/Instructions Additional Information Enter the dial prefix. Dial or type [n]. Continue to assign the dial prefix to another table or go to Step 10. Select Return to Step 7. The next table will be displayed on Line 1. Save your entry.
Page 543 PRI Facilities To specify Type of Number: Dial entry no. Select type Enter To specify Delete Digits: Dial entry no. Drop Dial pattern PC Procedure To specify Pattern: Type entry no. Type pattern To specify Operator: Type entry no. Select type of operator To specify Type of Number: Type entry no.
Page 544 PRI Facilities Procedure: Special Services Tables Console Display/Instructions Additional Information Select the Lines and Trunks menu. " Select PRI. Select Outgoing Tables. & Select the Special Services tables. 4–172 Programming Procedures...
Page 545 PRI Facilities Console Display/Instructions Additional Information Select an option. If you select , go to Pattern Procedure. If you select , go to Operator Procedure. If you select , go to Type Of Number Procedure. If you select D , go to Delete Digits Procedure.
Page 546 PRI Facilities Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select four times. Operator Procedure Enter the table number ( n = 0 to 7). Dial or type [ n ]. Save your entry. Select Specify the type of operator.
Page 547 PRI Facilities Type Of Number Procedure Console Display/Instructions Additional Information Enter the table number ( n = 0 to 7). Dial or type [ n ]. Save your entry. Select Specify the type of operator. x = number entered in Step 1 Select Continue to assign the number type to another table or go to Step 5.
Page 548 PRI Facilities Console Display/Instructions Additional Information Erase the current number of digits ( n ). x = number entered in Step 1 Press Drop. Enter the number of digits to be deleted ( n = 0 to 4). Dial or type [n]. Continue to assign the delete digits to another table or go to Step 6.
Page 549 PRI Facilities Summary: Call-by-Call Service Table Programmable by System manager Mode Key and Hybrid/PBX Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Not applicable Valid Entries Pattern: up to eight digits Call Type: voice, data, both Service: AT&T Toll, Local, Miscellaneous Delete Digits: 0 to 8 Inspect...
Page 550 PRI Facilities Procedure: Call-by-Call Service Console Display/Instructions Additional Information Select the Lines and Trunks menu. " Select PRI. Select Outgoing Tables. & Select Call-by-Call Service. 4–178 Programming Procedures...
Page 551 PRI Facilities Console Display/Instructions Additional Information Select an option. If you select , go to Patterns Procedure. If you select , go to Voice/Data Procedure. If you select , go to Network Service Procedure. If you select , go to Delete Digits Procedure.
Page 552 PRI Facilities Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select four times. Voice/Data Procedure Enter the list number ( n = 0 to 9). Dial or type [ n ]. Save your entry. Select Specify voice, data, or both.
Page 553 PRI Facilities Network Service Procedure Console Display/Instructions Additional Information Enter the list number ( n = 0 to 9). Dial or type [ n ]. Save your entry. Select £ £ Specify a Network Service. If you select , go to AT&T Toll Procedure.
Page 554 PRI Facilities £ £ Local Procedure Console Display/Instructions Additional Information Specify a local service. x = number entered in Step 1 of the Network Service Procedure. Select , or Continue to specify local service for another list number or return to Step 3. Select Return to Step 1.
Page 555 PRI Facilities Console Display/Instructions Additional Information Erase the current code ( nnnnn ). x = number entered in Step 1 of the Network Service Procedure. nnnnn Press Drop. Enter the five-digit code for the other service. Dial or type [ nnnnn ]. Continue to assign the code to another service list or return to Step 7.
Page 556 PRI Facilities Console Display/Instructions Additional Information Continue to assign delete digits to another service list or go to Step 6. Next Next Select Return to Step 3. The next CBC services list will be displayed on Line 1. Save your entry. Enter Enter Select...
Page 557: Bri Facilities
BRI Facilities BRI Facilities The procedures in this section provide the steps for programming the following options for Basic Rate Interface (BRI) facilities connected to a 800 NI-BRI module: Service Profile Identifier (SPID) and Directory Number (DN) Timers NOTES: 1. The 800 NI-BRI module is only available in Release 4.0 and later. 2.
Page 558 BRI Facilities Procedure: Service Profile Identifier (SPID) and Directory Number (DN) Console Display/Instructions Additional Information Select the Lines and Trunks menu. Go to the second screen of the Lines and Trunks menu. Press More. Select BRI. Select Service Profile Identifier (SPID) and Directory Number (DN). SPID/DN Select Enter the line/trunk number ( nnn = 1 to 80).
Page 559 BRI Facilities Console Display/Instructions Additional Information Erase the current SPID. xxx = line number selected in Step x. NNNNNNNNNNNNNNNNNNNN Press Drop. Enter the new SPID. Dial or type [ xxxxxxxxxxxxxxxxxxxx ]. Save your entry. Enter Enter Select Erase the current DN. xxx = line number selected in Step x.
Page 560 BRI Facilities The timers are listed below. T200 Timer. Minimum time that the link layer waits for an acknowledgement of a message sent from the communication system to the network. T203 Timer. Maximum time that the link layer can remain inactive. T303 Timer.
Page 561 BRI Facilities Table 4–4. Timers Timer/Counter Purpose Factory Setting Valid Range Increments T200 Timer maximum response time 1000 ms 500 to 5000 ms 500 ms T203 Timer maximum time 33 seconds 10 to 255 sec 1 sec T303 Timer Set up timeout 4 seconds 2 to 10 sec 1 sec...
Page 562 BRI Facilities Console Display/Instructions Additional Information Select Timers. Select the timer to change. Erase the current setting. Press Drop. Enter the new setting (see Table 4–4). Dial or type [ nnnn ]. Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select...
Page 563: Telephones
Telephones Telephones This section contains the following summaries: Assigning outside lines or trunks to the buttons on a telephone (including lines and trunks used for loudspeaker paging). Copying line button assignments from one telephone to an individual telephone or block of telephones. Assigning the following buttons on telephones (for Hybrid/PBX systems only): System Access or Intercom Voice...
Page 564 Telephones NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers â...
Page 565 Telephones Summary: Assign Trunks or Pools to Telephones Programmable by System manager Mode All, but note differences in factory settings. Idle Condition Telephone idle Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital...
Page 566 Telephones Console Procedure To program a single line/trunk: Dial ext. no. Dial line/trunk no. To program a block of lines/trunks: Dial ext. no. Select trunk range Toggle LED On/Off PC Procedure To program a single line/trunk: Type ext. no. Type line/trunk no. To program a block of lines/trunks: Type ext.
Page 567 Telephones Planning Form 4a, Extension Copy: Analog Multiline Telephone Template 4c, Extension Copy: MLX Telephone Template Factory Setting Not applicable Valid Entries Not applicable Inspect Yes: lines/pools assigned to an extension. Copy Option Not applicable Console Procedure To copy to a single extension: Extensions Line Copy Single...
Page 568 Telephones NOTES: 1. You cannot change the factory setting for Call buttons assigned to QCC operator positions, and you cannot assign Ring, Voice, Originate Only, or Shared buttons to QCC operator positions. 2. System Access or Intercom buttons can be assigned only to the first 10 buttons on a telephone.
Page 569 Telephones Factory Setting Key Mode. An Intercom Ring (ICOM Ring), an Intercom Voice (ICOM Voice), and the first eight lines connected to the system are assigned to all analog multiline and MLX telephones, excluding operator positions. Two Intercom Ring buttons are assigned to tip/ring equipment connected on an 012 module.
Page 570 Telephones Console Procedure To program extension: More Dial ext. no. To copy extension programming: More Copy ext. Dial copy from ext. no. Dial copy to ext. no. PC Procedure To program extension: Type ext. no. Program extension To copy extension programming: Type copy from ext.
Page 571 Telephones Copy Option Console Procedure Dial ext. no. PC Procedure Type ext. no. Analog Multiline Telephones with Voice Announce to Busy Use this procedure to dedicate a voice or voice pair to be used to provide the Voice Announce to Busy feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone's extension number.
Page 572 Telephones 4–200 Programming Procedures...
Page 573: Auxiliary Equipment
Auxiliary Equipment Auxiliary Equipment The procedures in this section describe the steps needed to perform the following: Identify the line/trunk jacks used for Music on Hold, loudspeaker paging, and maintenance alarms. Identify the extension jacks used for fax, MERLIN MAIL, Voice Messaging System, Automated Attendant, and AUDIX Voice Power.
Page 574 Auxiliary Equipment Inspect Copy Option Console Procedure Dial line/trunk no. PC Procedure Type line/trunk no. Procedure: Music on Hold Console Display/Instructions Additional Information Select the Auxiliary Equipment menu. Select Music on Hold. Enter the line/trunk. If the line/trunk appears on the screen and you want to remove the Music on Hold assignment, go to Step 4.
Page 575 Auxiliary Equipment Loudspeaker Paging Use this procedure to identify the line/trunk jack reserved for connection of loudspeaker paging equipment. NOTES: 1. If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 576 Auxiliary Equipment Procedure: Loudspeaker Paging Console Display/Instructions Additional Information Select the Auxiliary Equipment menu. Select Loudspeaker Page. Enter the line/trunk. If the line/trunk appears on the screen and you want to remove the loudspeaker assignment, go to Step 4. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ]...
Page 577 Auxiliary Equipment Use this procedure to identify the extension jacks used to connect fax machines. In addition, you can specify the extensions to receive a message-waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the message- waiting indication.
Page 578 Auxiliary Equipment Maintenance Alarms Use this procedure to identify the line/trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur. You cannot assign the line/trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its line/trunk jack to connect a loudspeaker paging system or Music on Hold.
Page 579 Auxiliary Equipment Console Display/Instructions Additional Information Enter the line/trunk jack to which the maintenance alarm is connected. Dial or type: Trunk number [ nnn ] Slot and port number [ sspp ] Logical ID number [ nnn ]. Assign or remove the line/trunk. Enter Enter Select...
Page 580 Auxiliary Equipment Summary: Voice Messaging System and Automated Attendant Programmable by System manager Mode Idle Condition Not required Planning Form (See forms packaged with application.) Factory Setting Touch-tone duration: 100 ms Interval between digits: 50 ms Number of rings before transfer: 4 Valid Entries Touch-tone duration: 50 to 200 ms, in increments of 25 ms Interval between digits: 50 to 200 ms, in increments of 25...
Page 581 Auxiliary Equipment Console Display/Instructions Additional Information Select Transfer Return. If you do not want to change the current setting for number of rings before transfer, go to Step 7. Erase the current interval setting ( x ). Press Drop. Enter the number of rings before calls are transferred to the backup position ( n = 0 to 9).
Page 582 Auxiliary Equipment Console Display/Instructions Additional Information Save your entry. Enter Enter Select Select Touch-Tone Interval. If you do not want to change the setting for touch-tone interval, you have finished this procedure. Go to Step 15. Erase the current touch-tone interval setting ( xxx ). Press Drop.
Page 583: Optional Telephone Features
Optional Telephone Features Optional Telephone Features The summaries in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions ARS Restriction Level for Extensions Forced Account Code Entry Microphone Operation Remote Call Forwarding Delayed Call Forwarding Trunk-to-Trunk Transfer...
Page 584 Optional Telephone Features To program a block of extensions: More Dial starting ext. Dial ending ext. no. Select a language PC Procedure To program a single extension: Type ext. no. Select a language To program a block of extensions: Type starting ext. no. Type ending ext.
Page 585 Optional Telephone Features Call Restrictions Use this procedure to change individual telephone calling restrictions to one of the following: Unrestricted Restricted from making all outgoing calls Restricted from making toll calls Security Alert: Toll fraud can occur if telephones are not properly restricted. See “Security of the System: Preventing Toll Fraud”...
Page 586 Optional Telephone Features Copy Call Restrictions Use this procedure to copy calling restrictions, allowed lists, and disallowed lists. Feature assignment must be completed for the “copy from” extension. These features can then be copied to an individual extension or block of extensions with identical calling restriction requirements.
Page 587 Optional Telephone Features ARS Restriction Level For Extensions Use this procedure to assign an ARS restriction level to an extension. Only outgoing calls are affected; users can receive inside, local, and toll calls on restricted telephones and can join any type of call in progress. In order to use a route a caller at an extension must have a Restriction Level that is equal to or greater than the Facility Restriction Level (FRL) for the route.
Page 588 Optional Telephone Features Summary: Forced Account Code Entry Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC)
Page 589 Optional Telephone Features Inspect Copy Option Console Procedure More Toggle LED On/Off or Dial ext. no. PC Procedure Toggle letter On/Off or Type ext. no. Authorization Code Use this procedure to assign an authorization code to an extension. The authorization code can range from 2 to 11 characters and must be unique for each extension.
Page 590 Optional Telephone Features Summary: Remote Call Forwarding Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC)
Page 591 Optional Telephone Features Summary: Delayed Call Forwarding Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC)
Page 592 Optional Telephone Features Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC) Data Form 1a, Modem Data Station Data Form 1b, 7500B Data Station...
Page 593: Optional Operator Features
Optional Operator Features Optional Operator Features The summaries in this section affect feature programming for both DLC and QCC operator positions and include the following: Operator Hold Timer DLC Operator Automatic Hold QCC operator features are covered in the next section. See Chapter 3, ”Common Administrative Procedures,”...
Page 594 Optional Operator Features DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection. Summary: DLC Operator Automatic Hold Programmable by System manager Mode Idle Condition...
Page 595: Qcc Optional Features
QCC Optional Features QCC Optional Features This section contains programming summaries for the following options for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended Call Completion Return Ring...
Page 596 QCC Optional Features Summary: Hold Return Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting Calls remain on hold Valid Entries Remain on hold, Return to QCC queue Inspect Copy Option Console Procedure PC Procedure Automatic Hold or Release...
Page 597 QCC Optional Features Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.
Page 598 QCC Optional Features Console Procedure ® ® ® Drop Dial no. of seconds PC Procedure Type no. of seconds Calls-In-Queue Alert Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue. Summary: Calls-In-Queue Alert Programmable by System manager...
Page 599 QCC Optional Features Summary: QCC Operator to Receive Call Types Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting QCC operator receives the following calls: Dial 0 Unassigned DID Listed Directory Number Returning Valid Entries Not applicable...
Page 600 QCC Optional Features Console Procedure Select call type Drop Dial priority level PC Procedure Select call type Type priority level Message Center Operation Use this procedure to designate one or more QCC operator positions to operate as a message center. The following options are automatically set for the message center position: Incoming calls are not directed to this position.
Page 601 QCC Optional Features Extended (Directed) Call Completion Use this procedure to specify one of the two basic options shown below for QCC operator positions with a DSS only: Automatic Completion. Allows one-touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.
Page 602 QCC Optional Features Summary: Return Ring Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting 4 rings Valid Entries 1 to 15 rings Inspect Copy Option ® ® Console Procedure Drop Dial no.
Page 603 QCC Optional Features Voice Announce Use this procedure to enable or disable Voice Announce for the QCC. Voice Announce is only available on a QCC in Release 4.0 and later. When Voice Announce is enabled, every QCC in the system has one Voice Announce Call button, the Call 5 (Ring/Voice) button.
Page 604: Optional Group Features
Optional Group Features Optional Group Features This section contains programming summaries for the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Line/Trunk or Pool Assignments See Chapter 3, “Common Administrative Procedures,” for detailed programming information.
Page 605 Optional Group Features Console Procedure Dial pickup group no. Dial ext. no. PC Procedure Type pickup group no. Type ext. no. Group Paging Use this procedure to assign or remove an extension from a paging group. A paging group consists of telephone users who hear common announcements over the telephone speakerphone.
Page 606 Optional Group Features Group Coverage Member Assignments Use this procedure to assign or remove an extension from a coverage group. A coverage group is a group of senders. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers. NOTE: This procedure assigns senders .
Page 607 Optional Group Features Console Procedure More Dial group no. Dial ext. no. PC Procedure Type group no. Type ext. no. Group Coverage Delay Interval Use this procedure to specify the number of rings before a call is sent to group coverage receivers.
Page 608 Optional Group Features NOTES: 1. If a linear hunting pattern is indicated on the back of the system planning form (6d), be sure to assign extensions to the group in the exact order that they are shown on the form. The system searches for an available member in the order in which you assign the extensions to the group.
Page 609 Optional Group Features Summary: Group Calling Line/Trunk or Pool Assignments Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting Not applicable Valid Entries Line, trunk, or pool number Inspect Copy Option Console Procedure More Dial calling group ext.
Page 610: Optional Group Calling Features
Optional Group Calling Features Optional Group Calling Features This section includes programming summaries for the following optional group calling features: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Thresholds Group Calling Message-Waiting Indicator Group Calling Calls-in-Queue Alarm Threshold Group Calling External Alert for Calls-in-Queue Alarm Group Type See Chapter 3, “Common Administrative Procedures,”...
Page 611 Optional Group Calling Features Console Procedure More Dial calling group ext. no. PC Procedure Type calling group ext. no. Group Calling Delay Announcement Use this procedure to designate the announcement device used to play messages to callers while they are waiting in the queue. Only one announcement device can be designated for each calling group;...
Page 612 Optional Group Calling Features Group Coverage Receiver Use this procedure to assign or remove a calling group as a receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 613 Optional Group Calling Features Summary: Group Calling Overflow and Thresholds Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting Overflow coverage: none Threshold: 1 call Timeout: 0 sec Valid Entries Overflow coverage: Backup extension number Threshold: 1 to 99 calls Timeout: 0 to 900 seconds Inspect...
Page 614 Optional Group Calling Features Summary: Group Calling Message-Waiting Indicator Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting No message-waiting receiver assigned Valid Entries Extension number Inspect Copy Option Console Procedure More Dial calling group ext.
Page 615 Optional Group Calling Features Group Calling External Alert for Calls-In-Queue Alarm Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold. Only one external alert device can be designated for each calling group. Since the external alert signal is continuous, it is recommended that only light-type external alert devices be designated for the Calls-in-Queue alarm.
Page 616 Optional Group Calling Features Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
Page 617: System Features
System Features System Features This section contains programming summaries for the optional system features that affect all or most system users and includes the following: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status...
Page 618 System Features Transfer Return Time Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. NOTE: The transfer return time should not be set to 0 in a system with single-line telephones.
Page 619 System Features One-Touch Hold applies to incoming central office calls only. When the user presses an Auto Dial or DSS button to initiate a transfer, the outside caller is put on hold. The system automatically selects an intercom facility and dials the transfer destination.
Page 620 System Features NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 621 System Features Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Summary Camp-On Return Time: Programmable by System manager Mode Idle Condition...
Page 622 System Features Delay Ring Interval Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring. Summary: Delay Ring Interval Programmable by System manager Mode...
Page 623 System Features Extension Status Use this procedure to specify whether the Extension Status (ES) feature is used in Hotel mode or Group Calling/Call Management System (CMS) mode. The calling mode affects the meaning of the LEDs and the use of Auto Dial or DSS buttons when the DLC operator position is in Extension Status mode.
Page 624 System Features Summary: SMDR Language Programmable by System manager Mode Idle Condition Not required Planning Form Form 1, System Planning Factory Setting English (matches System Language setting) Valid Entries English, French, Spanish Inspect Copy Option Console Procedure More Select language PC Procedure Select language SMDR Call Report Format...
Page 625 System Features SMDR Call Length Use this procedure to set the minimum time length of a call before it is recorded on SMDR call reports. NOTE: If the majority of lines/trunks are PRI, the recommended call length is 1. See Feature Reference for more information.
Page 626 System Features SMDR Account Code Format For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the Account Code field if no Account Code is entered. Account Code overrides the Authorization Code entry in the SMDR record when both features are used.
Page 627 System Features Reminder Service Cancel Use this procedure to set the time of day when all programmed Reminder Service calls are automatically canceled. To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time. Summary: Reminder Service Cancel Programmable by System manager...
Page 628 System Features Redirect Outside Calls to Unassigned Extension Numbers Use this procedure to specify the extension number to receive redirected calls. Redirected calls include calls made to unassigned numbers by remote access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks. Calls can be redirected to the following locations: The QCC queue (Hybrid/PBX only) Another extension number...
Page 629 System Features Host System Dial Codes for Behind Switch Mode Use this procedure to assign the host system dial codes for the Transfer, Conference, and Drop features. When multiline telephone users press the Transfer, Conference, or Drop button, a signal is sent to the host service and the communications system features are not accessed.
Page 630 System Features Recall Timer Use this procedure to designate the length of the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up. Both the interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.
Page 631 System Features Allowed Lists Use this procedure to establish Allowed Lists. These lists are telephone numbers that can be dialed from specified telephones, regardless of any calling restrictions that are assigned to the telephones. A maximum of eight lists (numbered 0 through 7) with a maximum of 10 numbers each (numbered 0 through 9) are allowed.
Page 632 System Features Assign Allowed Lists to Telephones Use this procedure to assign individual telephones access to established Allowed Lists. More than one Allowed List can be assigned to a telephone. Summary: Assign Allowed Lists to Telephones Mode Idle Condition Not required Planning Form Form 6g, Call Restriction Assignments and Lists Factory Setting...
Page 633 System Features Summary: Disallowed Lists Programmable by System manager Mode Idle Condition Not required Planning Form Form 6g, Call Restriction Assignments and Lists Factory Setting List #7 containing the following: 0, 10, 11, 1809, 1700, 1900, 976, 1ppp976 (p = wildcard), * Valid Entries 1- to 11-digit number (including wildcards) Inspect...
Page 634: Remote Access Features
Remote Access Features Remote Access Features This section covers the following Remote Access features: Remote Access Trunk Assignment Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes Remote Access with Barrier Codes Security Alert: As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
Page 635 Remote Access Features The Remote Access feature helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (writing codes on a piece of paper and improperly discarding it).
Page 636 Remote Access Features Remote Access Trunk Assignment Use this procedure to assign or remove the trunks used for remote access. You can also use this procedure to specify whether the Remote Access feature is dedicated (always used for remote access) or shared (used for remote access only when Night Service is activated).
Page 637 Remote Access Features Procedure: Remote Access Trunk Assignment Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Remote Access. Select Lines and Trunks. Enter the line/trunk for remote access usage ( nnnn ). Dial or type: Trunk number [ nnn ] Logical ID number [ nnnn ].
Page 638 Remote Access Features Console Display/Instructions Additional Information Continue to assign the remote access status to another line/trunk or go to Step 8. Select Return to Step 6. The next line/trunk will be displayed on Line 1. Save your entry. Select Return to the System Programming menu.
Page 639 Remote Access Features Procedure: Remote Access Automatic Callback Console Display/Instructions Additional Information Select the Lines and Trunks menu. Select Remote Access. Specify Automatic Callback (queuing). Allow or disallow use of automatic callback feature by remote access users. Select Save your entry. Select Return to the System Programming menu.
Page 640 Remote Access Features Remote Access Without Barrier Codes Use this procedure to change the class of restriction for one of the following: All non-tie lines/trunks All tie trunks and DID trunks with Remote Access DID remote access code Security Alert: Your system will be highly susceptible to toll fraud if you activate the Remote Access feature without barrier codes.
Page 641 Remote Access Features Summary: Remote Access Without Barrier Codes Programmable by System manager Mode Idle Condition Not required Planning Form Form 3a, Incoming Trunks: Remote Access Factory Setting Call restriction: Outward restricted ARS restriction level: 3 Valid Entries Unrestricted, Toll Restricted, Outward Restricted; 0 to 6 Inspect Copy Option Console Procedure To change Call Restrictions:...
Page 642 Remote Access Features Procedure: Remote Access Without Barrier Codes Console Display/Instructions Additional Information Select the Lines and Trunks menu. " Select Remote Access. & Specify whether you are establishing/removing a class of restrictions for non-tie lines/trunks or for tie and DID trunks. Select Select an option.
Page 643 Remote Access Features Restriction Procedure Console Display/Instructions Additional Information Specify the restriction type. Select , or Save your entry. Select Return to the System Programming menu. Select three times. ARS Restriction Procedure Erase the current ARS facility restriction level ( n ). **** = option name selected in Step 3 Press Drop.
Page 644 Remote Access Features Console Display/Instructions Additional Information Assign or remove the list. Enter Enter Select Delete Delete Return to the System Programming menu. Exit Exit Select three times. Remote Access Barrier Codes Use this procedure to establish or remove barrier code requirements as well as to establish or remove the barrier codes themselves.
Page 645 Remote Access Features Use numbers 0 through 9 and the asterisk (*) to enter the barrier codes. The codes cannot start with an asterisk and cannot contain two consecutive asterisks. (The use of two consecutive asterisks is reserved for users to erase an incorrect barrier code entry.) See “Remote Access with Barrier Codes: Class of Restriction”...
Page 646 Remote Access Features Procedure: Remote Access Barrier Codes Console Display/Instructions Additional Information Select the Lines and Trunks menu. " Select Remote Access. & Select an option. Select to specify whether barrier codes apply to non-tie or tie trunks and go to Establish or Remove Barrier Code "...
Page 647 Remote Access Features Console Display/Instructions Additional Information Select an option. To change the length of the barrier code, select and go to Change Barrier Code Length Procedure. To edit a specific barrier code, select and go to ChangeBarrier Code Procedure. Establish or Remove Barrier Code Requirements Procedure Select Barrier Code.
Page 648 Remote Access Features Change Barrier Code Length Procedure When the systemwide barrier code length is changed, all barrier codes are erased and must be reassigned. Users will be denied access to remote access trunks until new barrier codes are assigned. Console Display/Instructions Additional Information Erase the current code length ( nn ).
Page 649 Remote Access Features Console Display/Instructions Additional Information Erase the current code ( nnnn ). xx = barrier code ID number entered in Step 1 yy = barrier code length nnnn Press Drop. Enter a code of up to 11 digits [ N = any combination of 0 to 9 and an asterisk (*)]. Dial or type [ N ].
Page 650 Remote Access Features A maximum of eight Allowed or Disallowed Lists can be assigned to each barrier code. Class of restriction settings apply to individual barrier codes. NOTE: If barrier code requirements have not been established or have been removed for remote access users, do not use this procedure.
Page 651 Remote Access Features Console Display/Instructions Additional Information Select Remote Access. & Select Barrier Code Access. " Select an option. To change current call restrictions, select and go to Change Current Call " Restrictions Procedure. To change ARS Facility Restriction level, select and go to Change ARS Restriction Procedure...
Page 652 Remote Access Features Console Display/Instructions Additional Information Save your entry. Select Specify a restriction. xx = barrier code number entered in Step 1 Select , or Continue to assign the restriction to another barrier code number or go to Step 5. Select Return to Step 3.
Page 653 Remote Access Features Console Display/Instructions Additional Information Continue to assign the level to another barrier code number or go to Step 6. Next Next Select Return to Step 3. The next barrier code number will be displayed on Line 1. Save your entry.
Page 654 Remote Access Features Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select three times. 4–282 Programming Procedures...
Page 655: Automatic Route Selection
Automatic Route Selection Automatic Route Selection This section contains programming procedures for the following Automatic Route Selection (ARS) features: 1 + 7-Digit Dialing Requirements ARS Tables Start and Stop Times for Subpatterns Pool Routing Facility Restriction Level (FRL) Digit Absorption Other Digits N11 Special Numbers Tables Dial 0 Table...
Page 656 Automatic Route Selection Summary: 1 + 7-Digit Dialing Requirements Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3f, Automatic Route Selection Tables Factory Setting Not within area code Valid Entries Not within area code, Within area code Inspect Copy Option Console Procedure...
Page 657 Automatic Route Selection Console Display/Instructions Additional Information Specify whether 1+7-digit dialing is required within the home area code. Select Save your entry. Select Return to the System Programming menu. Select two times. ARS Tables Use this procedure for the following tasks: To specify type of table (6-digit, area code, exchange, or 1 + 7-digit number).
Page 658 Automatic Route Selection Summary: ARS Tables Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3f, Automatic Route Selection Tables Factory Setting Not applicable Valid Entries Not applicable Inspect Copy Option Console Procedure Dial table no. Specify table type Dial entry no.
Page 659 Automatic Route Selection Console Display/Instructions Additional Information Enter the table number ( nn = 1 to 16). Dial or type [ nn ]. Save your entry. Select Specify a table type. xx = table number entered in Step 4 Select , or Save your entry.
Page 660 Automatic Route Selection Console Display/Instructions Additional Information Continue to enter area code or exchange for another table entry number or go to Step 13. Next Next Select Return to Step 10. The next table will be displayed on Line 1. Save your entry.
Page 661 Automatic Route Selection Console Procedure Dial table no. Drop Dial start time Dial table Drop Dial stop time PC Procedure Type table no. Typestart time Type table no. Type stop time Procedure: Start and Stop Times for Subpatterns Console Display/Instructions Additional Information Select the Tables menu.
Page 662 Automatic Route Selection Console Display/Instructions Additional Information Erase the current start time ( xxxx ). NNNN Press Drop. Enter the start time for Subpattern B ( hh = 00 to 23, mm = 00 to 59). Dial or type [ hhmm ]. Save your entry.
Page 663 Automatic Route Selection Console Display/Instructions Additional Information Return to the System Programming menu. Select two times. Pool Routing Use this procedure to identify the trunk pools on which to route calls to area codes and/or exchanges included in ARS tables. A maximum of six routes (numbered 1 through 6) can be specified for each subpattern.
Page 664 Automatic Route Selection Console Display/Instructions Additional Information Select Automatic Route Selection. Select pool routing for Subpattern A or B. Select and go to Subpattern A Procedure. Select and go to Subpattern B Procedure Subpattern A Procedure Enter the table ( nn = 1 to 18) and the pool route ( m = 1 to 6) numbers. Dial or type [ nnm ].
Page 665 Automatic Route Selection Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. Subpattern B Procedure Enter the table ( nn = 1 to 18) and the pool route ( m = 1 to 6) numbers. Dial or type [ nnm ].
Page 666 Automatic Route Selection Facility Restriction Level Use this procedure to assign a Facility Restriction Level (FRL) to each route. The FRL ranges from 0 (least restrictive) to 6 (most restrictive) and is used to restrict user access to the route. The FRL assigned to telephones and remote access users is the opposite of the FRL assigned to routes, where 0 is the most restrictive and 6 is the least restrictive.
Page 667 Automatic Route Selection Console Display/Instructions Additional Information Select Automatic Route Selection. Console Display/Instructions Additional Information Select Facility Restriction Level for Subpattern A or B. Select and go to Subpattern A Procedure. Press More, select , and go to Subpattern B Procedure. Subpattern A Procedure Enter the table ( nn = 1 to 18) and the pool route ( m = 1 to 6) numbers.
Page 668 Automatic Route Selection Console Display/Instructions Additional Information Save your entry. Enter Enter Select Return to the System Programming menu. Exit Exit Select two times. Subpattern B Procedure Console Display/Instructions Additional Information Enter the table ( nn = 1 to 18) and the pool route ( m = 1 to 6) numbers. Dial or type [ nnm ].
Page 669 Automatic Route Selection Digit Absorption Use this procedure to specify how many of the digits dialed (0 through 11) by the caller should be absorbed (not sent to the telephone company’s central office) by the system when a call is made on an identified route. Entries of 1 through 11 indicate that the system should not send the specified number of digits, starting with the first digit dialed by the user after the dial-out code.
Page 670 Automatic Route Selection Console Display/Instructions Additional Information Select Automatic Route Selection. Select absorb digits for Subpattern A or B. Select and go to Subpattern A Procedure. Press More, select and go to Subpattern B Procedure. Subpattern A Procedure Enter the table ( nn = 1 to 18) and the pool route ( m = 1 to 6) numbers. Dial or type [ nnm ].
Page 671 Automatic Route Selection Console Display/Instructions Additional Information Continue to enter absorbed digits for another route number for Subpattern A or go to Step 6. Next Next Select Return to Step 3. The next route number will be displayed on Line 1. Save your entry.
Page 672 Automatic Route Selection Other Digits Use this procedure to specify other (extra) digits that must be added by the system to the beginning of the number dialed by the caller, when calls are placed on an identified route. NOTES: 1. Pool routes must be programmed before you assign other digits. 2.
Page 673 Automatic Route Selection Console Display/Instructions Additional Information Select Automatic Route Selection. Select other digits for Subpattern A or B. Select Press More and select Enter the table ( nn = 1 to 18) and the route ( m = 1 to 6) number. x = subpattern selected in Step 3 Dial or type [ nnm ].
Page 674: N11 Special Numbers Table
Automatic Route Selection Console Display/Instructions Additional Information Save your entry. Select Return to the System Programming menu. Select two times. N11 Special Numbers Tables Use this procedure to specify Facility Restriction Level (FRL) and/or digits that must be added when emergency numbers in the N11 Special Numbers table are dialed (for example, 411, 811, or 911).
Page 675 Automatic Route Selection Procedure: N11 Special Numbers Tables Console Display/Instructions Additional Information Select the Tables menu. Select Automatic Route Selection. Go to the second screen of the ARS menu. Press More. Select N11 Special Numbers Table. Select an option. To change the current Facility Restriction Level, select and go to Change FRL Procedure.
Page 676 Automatic Route Selection Change FRL Procedure Console Display/Instructions Additional Information Erase the current restriction level ( x ). Press Drop. Enter an FRL value ( n = 0 to 6). Dial or type [ n ]. Save your entry. Enter Enter Select Return to the System Programming menu.
Page 677 Automatic Route Selection Summary: Dial 0 Table Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3g, Automatic Route Selection Default and Special Numbers Tables Factory Setting Valid Entries 0 to 6 Inspect Copy Option Console Procedure More Dial 0 Dial value...
Page 678 Automatic Route Selection Console Display/Instructions Additional Information Select Dial 0. Specify an option. To program pool routing, select and go to ARS Pool Procedure. To change the current FRL Level, select and go to ARS FRL Procedure. To change other digits, select and go to ARS Digits Procedure.
Page 679: Ars Frl
Automatic Route Selection ARS FRL Procedure Console Display/Instructions Additional Information Erase the current restriction level ( x ). Press Drop. Enter a restriction level ( n = 0 to 6). Dial or type [ n ]. Save your entry. Enter Enter Select Return to the System Programming menu.
Page 680 Automatic Route Selection Summary: Voice and/or Data Routing Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3g, Automatic Route Selection Default and Special Numbers Tables Factory Setting Voice Valid Entries Voice Only, Data Only, Voice/Data Inspect Copy Option Console Procedure...
Page 681 Automatic Route Selection Console Display/Instructions Additional Information Select Subpattern A or B. Select Enter the table ( nn = 1 to 18) and route ( m = 1 to 6) numbers for Subpattern A or B. x = option name selected in Step 4 Dial or type [ nnm ].
Page 682: Night Service
Night Service Night Service This section contains summary information for the following optional Night Service features: Night Service Group Assignment Night Service with Outward Restriction Night Service with Time Set For detailed information see Chapter 3, “Common Administrative Procedures.” Night Service Group Assignment Use this procedure to assign extensions and calling groups to a Night Service group for coverage after hours.
Page 683 Night Service Console Procedure To assign a calling group to a Night Service group: Dial ext. no. of Night Service attendant Dial calling group no. To assign an extension to a Night Service group: Dial ext. no. of Night Service attendant Dial ext.
Page 684 Night Service Summary: Night Service with Outward Restriction Programmable by System manager Mode Idle Condition Not required Planning Form Form 9b, Night Service: Outward Restrictions Factory Setting No password Valid Entries 4 digits (any combination of 0 to 9) Inspect Yes (Exclusion List) Copy Option NightSrvce...
Page 685 Night Service NOTE: For Release 2.1 and earlier, after setting Start and Stop time for Night Service the current day of the week for Night Service must be set using the following procedure. Dial the current day of the week If system programming information is being loaded into memory from a backup diskette, the current day of the week must be reset.
Page 686: Labeling
Labeling Labeling This section contains summaries on adding or changing labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory For detailed information see Chapter 3, “Common Administrative Procedures.” Extension Directory Use this procedure to establish alphanumeric system labels for display set telephone users to identify the person calling or leaving a message.
Page 687 Labeling Lines or Trunks Use this procedure to establish alphanumeric system labels for display set telephone users to identify the line or trunk being used. Summary: Lines or Trunks Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Not applicable...
Page 688 Labeling Console Procedure More Dial message no. Drop Enter message PC Procedure Type message no. Type message Group Calling Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups. A label can have a maximum of seven characters. Summary: Group Calling Programmable by System manager, Integrated Administration...
Page 689 Labeling Summary: System Speed Dial Directory Programmable by System manager, Integrated Administration Mode Idle Condition Not required Planning Form Form 8b, System Speed Dial Factory Setting Not applicable Valid Entries 600 to 729 Inspect Copy Option Console Procedure More Dial dial code Drop Enter label Dial...
Page 690: Print Reports
Print Reports Print Reports Use the procedures in this section to change the language for system reports and to print the system reports. Report Language Use this procedure to change the language of the system reports. It applies to Release 1.1 and higher. Unless you change the report language, reports are printed in the language chosen as the system language.
Page 691 Print Reports Pools Telephone Paging Zones Direct Group Calling Lines/Trunks Stations (Extensions) Label Information Telephone Personal Directory Message Numbers and Posted Messages Trunk Information Loop/Ground General T1 Information PRI Information Remote Access General Options Non-TIE Restrictions TIE Restrictions Barrier Code Restrictions Operator Information Position General Options...
Page 692 Print Reports Disallowed Lists Assigned to Extensions Automatic Route Selection Tables Extension Directory System Directory Group Page Extension information Group Coverage Group Calling Night Service Call Pickup Groups Error Logs Authorization Codes BRI Information Report Switch 56 Data Information Report NOTES: 1.
Page 693 Print Reports Summary: Printing System Reports Programmable by System manager Mode Idle Condition Not required Planning Form Not applicable Factory Setting Not applicable Valid Entries Any saved report Inspect Copy Option Console Procedure To print trunk information: Print Trunk Info Exit More Select trunk type...
Page 694: Data Features
Data Features Data Features This section covers the programming procedure for analog multiline telephones connected by a General-Purpose Adapter (GPA) to a data terminal and modem. Other data programming procedures can be found in earlier sections of this book (see Table 4–5), with the exception of Ringing options. See Chapter 5, “Centralized Telephone Programming,”...
Page 695 Data Features Analog Multiline Telephones at Data Stations Use this procedure to dedicate a pair of extension jacks to provide the voice and data to an analog data station. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone’s extension number.
Page 696 Data Features Procedure: Analog Multiline Telephones at Data Stations Console Display/Instructions Additional Information Go to the second screen of the System Programming menu. Press More. Select Data. Select Voice/Data. Enter the voice (odd-numbered) extension number of the pair ( nnnn ). The system automatically assigns the data (even-numbered) extension.
Page 697 Data Features 2B Data Use this procedure to program an MLX port for 2B Data capability. Assigning a port for 2B Data allows both B-Channels of a single MLX port to be used for up to 128 Kbps data calls. 2B Data capability is available on in Release 4.0 and later.
Page 698 Data Features Select Data. Select 2xB Data. Enter the adjunct extension number of an MLX port [ xxxx ]. The adjunct extension number cannot correspond to the 1st or 5th port of an MLX module. Use the inspect feature NNNN (Inspect or ) to view the 2B Data pairs.
Page 699: Integrated Administration
Integrated Administration Integrated Administration NOTE: This feature applies only to Release 2.0 or later of the communications system. Integrated Administration is available in Hybrid/PBX and Key modes only. Capabilities The Integrated Administration capability of Integrated Solution III (IS III) simplifies the programming of common information for the communications system (the switch), AUDIX Voice Power and, if it is installed, the AT&T FAX Attendant ä...
Page 700 Integrated Administration Set Up You cannot program the common information until you have completed basic setup programming for the communications system. Use SPM or the system programming console to program the following: Mode of operation System numbering System operator positions Phantom extensions Lines/Trunks to pools assignment NOTE:...
Page 701 Integrated Administration If extension numbering is changed on the switch (using the MLX-20L console or SPM), the switch and the application database will no longer be in agreement. To reduce the chance that such changes will disrupt communication between the switch and the application(s), Integrated Administration includes an automatic reconciliation program that runs every day at 3:00 a.m.
Page 702: Memory Card
Memory Card Complete information on IS III can be found in the Integrated Solution III System Manager’s Guide , Order No. 555-601-010 and the AT& T Integrated Solution III Installation and Maintenance Guide , Order No. 555-601-011. Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module.
Page 703 Memory Card Forced Installation. For use by qualified service technicians only, this card is used when the system software has been corrupted and a re- installation must be done at the customer site. The use of the card for forced installation is reserved for emergency situations in which the system software on the processor module has been damaged.
Page 704 Memory Card Figure 4–4. PCMCIA Memory Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow pointing toward the slot. See Figure 4–5 for the proper way to insert the memory card into the slot on the processor module.
Page 705 Memory Card Memory Card Formatting The memory card may have to be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure. CAUTION: Formatting overwrites previous data on the memory card. Make certain that there is no important information on the card before you begin formatting.
Page 706 Memory Card Format Warning This screen appears if you respond to the system prompt to format the memory card. Select (or press ) to begin the memory card format. Table 4–8 lists the screen messages that may appear while formatting is in progress. Table 4–8.
Page 707 Memory Card See Chapter 3, “Common Administrative Procedures,” for detailed information and a list of errors that can occur during a backup procedure. Summary: Backup Programmable by System manager Mode Idle Condition Not required (No extensions are allowed to be in programming mode except system programming console) Planning Form Not applicable...
Page 708 Memory Card Inspect Copy Option Console Procedure To program daily backup: Insert memory card Drop Dial time To program weekly backup: Insert memory card Drop Dial day and time PC Procedure To program daily backup: Insert memory card Type time To program weekly backup: Insert memory card Type day and time...
Page 709 Memory Card If a line is busy (incoming call or active call) when you begin the restore procedure, the restore is canceled and the number of the first active line appears on the screen. Repeat the restore procedure when the line becomes idle.
Page 710 Memory Card Console Display/Instructions Additional Information Select Restore. Inspect the backup files present on the Memory Card. Press More to view additional files aaaaaaaaaa , bbbbbbbbb = filenames xxxx = System Programming Port MM/DD HH:MM = date and time X.Y = system software release Press Exit to continue.
Page 711 Memory Card Console Display/Instructions Additional Information Observe the restore progress screen. n = filename selected in Step 5 Observe the restore file validation screen. n = filename selected in Step 5 The session is finished, and the system restarts. You must enter system programming again if you wish to continue programming.
Page 712 Memory Card Card Removed after Confirmation The memory card was removed from the PCMCIA interface slot while the restore was in progress. The restore is aborted and the system performs a System Erase (frigid start). You must reinsert the memory card and repeat the restore procedure.
Page 713 Memory Card Card Failure Before Confirmation If the restore fails because the card is damaged, repeat the restore procedure using a different file and/or memory card. Card Failure after Confirmation n = filename selected If the restore fails because the card is damaged, the system performs a System Erase (frigid start).
Page 714 Memory Card Board Mismatch n = filename selected A mismatch exists between the hardware components present on the current system and the hardware components reflected in the backup file. The restore is aborted. You can do one of the following: Repeat the restore procedure with another file.
Page 715 Memory Card 4–343 Programming Procedures...
Page 716: Centralized Telephone Programming
Centralized Telephone Programming This chapter describes centralized telephone programming for the system manager and includes the following information: Accessing centralized telephone programming Programming the features available with this function Programming a single telephone Copying programmed features from one extension to another extension (Release 2.0 and higher) See the Feature Reference or the appropriate user or operator guide for details about each feature.
Page 717: Access To Centralized Telephone Programming
Access to Centralized Telephone Programming The following features can be programmed only by using centralized programming: Barge-In Headset Hang Up Intercom buttons: all types (Key and Behind Switch mode only) System Access buttons: all types (Hybrid/PBX only) To perform centralized telephone programming, you can use the system programming console (see Chapter 1, “Programming Basics”) or a PC with SPM software (see Chapter 2, “Programming with SPM”).
Page 718: Program Extension
Program Extension Select Centralized Programming. Select a programming option. Select Go to the appropriate section. The following sections explain the use of menu selections for programming a single extension (Program Extension), and for using one extension as a template for programming several extensions of the same type (Copy Extension). NOTE: It is recommended that you use the programming codes for centralized programming;...
Page 719 Program Extension If you make a mistake and program the wrong feature on a button, follow the steps below: 1. Press the button. Delete 2. Select (press on the PC). 3. Press the button again. If you press a line button that is not active, the screen shown here appears.
Page 720 Program Extension Select Start. NNNN xxxx = extension entered in Step 2 Select the line button to which you want to assign the feature. xxxx = extension entered in Step 2 NNNN Press the line button or function key that corresponds to your selection.
Page 721 Program Extension Table 5–1. Telephone Programming Codes Feature Code Feature Code Account Code Entry Extension Status Alarm *759 Direct-Line Console§ Authorization Code Status Off *760 Auto Answer All *754 Status 1 *761 *753 *762 Auto Answer Status 2 Auto Dial Telephones Inside (ext., group, zone) *22 + ext.
Page 722 Program Extension Table 5–1, Continued Code Feature Code Feature Notify All Lines *757 + ext. no. + Enter *347 Send Immediate Ring *758 + ext. no. + Enter Receive Delay Ring *346 Park No Ring *345 Park Zone Auto Dia l§...
Page 723: Copy Extension
Copy Extension Using the List Feature Menu You can use the List Feature menu to select a feature, instead of using a programming code. When you select (or press the first screen of features appears as shown below. NNNN xxxx = previously entered extension There are four feature option screens.
Page 724 Copy Extension An MFM can be copied to or from another MFM. A DLC can only be copied to another DLC. Single-line telephones and QCCs cannot be copied to or from. Features That Can Be Copied Table 5–2 lists the features that can be copied to another extension. Features that can be copied for DLC operator extensions are listed in Table 5–3.
Page 725 Copy Extension Table 5–2, Continued Feature Analog and MLX Analog Telephones Telephones Telephones Only Only Headset Status Headset/Handset Mute Last Number Dial* Delete Message Leave Message Message Light Off Next Message Posted Message Return Call Scroll Park Pickup: Group Pickup: General Pickup: Extension Pickup: Line Privacy...
Page 726 Copy Extension Table 5–3 shows the operator features than can be copied for operator consoles. QCC features cannot be copied. Table 5–3. Features That Can Be Copied: Direct-Line Consoles Only Feature Analog Direct-Line Direct-Line Console (DLC) Console (DLC) Alarm Extension Status Off Extension Status 1 Extension Status 2 Missed Reminder...
Page 727: Feature Quick Reference
Feature Quick Reference Specify the number of the extension to which you want to copy programming features. NNNN xxxx = extension entered in Step 2 SP: “Entering an Extension” Continue to copy line assignments from the copy extension shown to another extension or go to Step 7.
Page 728 Feature Quick Reference Alarm Assign a button to alert the operator to system problems. Summary: Alarm Telephones DLC operator only Mode Programmable by DLC operator and system manager Programming Code Display Label Authorization Code Assign a button for authorization code entry. Summary: Authorization Code Telephones All (except QCC)
Page 729 Feature Quick Reference Auto Answer Intercom Assign a button to answer both inside and outside calls without lifting the handset. Summary: Auto Answer Intercom Telephones Analog multiline only Mode Programmable by User and system manager Programming Code Display Label Auto Dial Assign buttons for one-touch dialing of frequently called inside or outside numbers.
Page 730 Feature Quick Reference Summary: Automatic Line Selection Telephones Analog multiline and all MLX telephones Mode Programmable by User and system manager Programming Code Enter: Exit: Display Label Barge-In Assign a button to allow an operator to interrupt a user’s call in an emergency. Summary: Barge-In Telephones All except single-line telephone or QCC...
Page 731 Feature Quick Reference Summary: Selective Callback Telephones Mode Programmable by User and system manager Programming Code Display Label Call Waiting With Call Waiting turned on, a user on a call will know that another call is waiting. User hears one beep for a waiting inside call, two for an outside call. Summary: Call Waiting Telephones Mode...
Page 732 Feature Quick Reference Conference Assign a button to access the host system conference feature. Summary: Conference Telephones Analog multiline and MLX telephones (except QCC) Mode Behind Switch Programmable by User and system manager Programming Code Display Label Coverage Assign a button to establish Coverage; senders’ calls are covered by receivers. Summary: Receiver Buttons–Primary, Secondary, Group This procedure assigns primary, secondary, or group coverage receivers.
Page 733 Feature Quick Reference Summary: Sender Buttons, Coverage Off This procedure turns off all Coverage. Telephones Analog multiline and MLX telephones (except QCC) Mode Programmable by User and system manager Programming Code Display Label Summary: Coverage VMS Off This procedure prevents outside calls from being sent to voice mail. Telephones Analog multiline and MLX telephones (except QCC)
Page 734 Feature Quick Reference Direct Voice Mail This feature allows one user to call another user‘s voice mail without ringing that user’s telephone. Summary: Direct Voice Mail Telephones Mode Programmable by User and system manager Programming Code Display Label Do Not Disturb Assign a button to prevent calls from ringing at the telephone.
Page 735 Feature Quick Reference Extension Status Assign a button to allow system operators or supervisors to monitor the status of extensions and restrict use of telephones (hotel configuration) or to change group members’ availability to take calls (Group Calling/CMS configuration). Summary: DLC Extension Status Telephones DLCs only Mode...
Page 736 Feature Quick Reference Forward Assign a button to activate the forwarding of a user’s calls to another extension or to an outside number. Summary: Forward Telephones Single-line, analog multiline, MLX telephones (except QCC) Mode Programmable by User and system manager Programming Code Display Label Group Calling...
Page 737 Feature Quick Reference Summary: Calling Group Members Telephones Single-line, analog multiline, MLX telephones Mode Programmable by User and system manager Programming Code Sign-in, Available: After-Call Work State, MS only: Display Label Group Page Auto Dial Button Assign a button to allow the user to broadcast an announcement to individuals or groups using a speakerphone or loudspeaker.
Page 738 Feature Quick Reference Summary: Headset Hang Up Assign a button to use to disconnect a call. Telephones MLX telephones only Mode Programmable by System manager only Programming Code Display Label Summary: Headset Mute Assign a button to turn microphone operation on or off for both headset and handset.
Page 739 Feature Quick Reference Messaging Assign a button to allow users to send, receive, and post messages. Summary: Leave Message After Calling Telephones Analog multiline and MLX telephones Mode Programmable by User and system manager Programming Code Display Label Summary: Leave Message–Message LED Off Telephones Analog multiline and MLX telephones Mode...
Page 740 Feature Quick Reference Summary: Receiving Messages–Delete Telephones Analog multiline display only Mode Programmable by User and system manager Programming Code Display Label Summary: Receiving Messages–Next Telephones Analog multiline display only Mode Programmable by User and system manager Programming Code Display Label Summary: Receiving Messages–Return Call Telephones Analog multiline display only...
Page 741 Feature Quick Reference Night Service Assign a button to activate telephone operation after normal business hours. Summary: Night Service Telephones DLC operator only Mode Programmable by Operators and system manager Programming Code Display Label Notify Assign buttons to allow users to send a visual signal to another extension without making a call to that extension.
Page 742 Feature Quick Reference Park Zone Auto Dial Assign a button to allow DLC operators to hold a call at a specified extension or park zone. Summary: Park Zone Auto Dial Telephones DLC operator only Mode Programmable by User and system manager Programming Code + Park Zone + Display Label...
Page 743 Feature Quick Reference Pickup Assign buttons to allow users to answer calls that are ringing, parked, or on hold anywhere in the system. Summary: Pickup–General Use, Specific Extension, Specific Line Telephones Mode Programmable by User and system manager Programming Code General: Specific line or ext.: + line no./ext.
Page 744 Feature Quick Reference Reminder Service Assign buttons to allow the system to make calls automatically at preset times and cancel reminder service calls and operator reminder calls that were not answered. Summary: Set, Cancel, or Missed Reminder Service Telephones Mode Programmable by User and system manager Programming Code Set:...
Page 745 Feature Quick Reference Summary: Ring Timing Options Use this procedure to establish whether and how the individual lines or all lines ring at a telephone. Telephones Analog multiline and MLX telephones Mode Programmable by User and system manager Programming Code Individual Lines: Immediate: Delay: No Ring:...
Page 746 Feature Quick Reference Saved Number Dial Assign a button to selectively save the last number dialed and call that number again without manually redialing. Summary: Saved Number Dial Telephones Analog multiline and MLX telephones Mode Programmable by User and system manager Programming Code Display Label Send/Remove Message...
Page 747 Feature Quick Reference System Access/Intercom Buttons Assign Intercom or System Access buttons on telephones. Summary: Assign System Access/Intercom Buttons Telephones Mode Intercom buttons Key, Behind Switch System Access buttons Hybrid/PBX Programmable by System manager only Programming Code Intercom buttons: Assign Intercom Ring button: Assign Intercom Originate Only button: System Access buttons: Assign Ring button:...
Page 748 Feature Quick Reference System Speed Dial Assign a button to dial any 3-digit speed dial code. Summary: System Speed Dial Telephones Mode Programmable by User and system manager Programming Code + 3-digit code (600–729) + Display Label Transfer Assign a button to access the host system Transfer feature. Summary: Transfer Telephones Analog multiline and MLX telephones...
Page 749 Feature Quick Reference 5–34 Centralized Telephone Programming...
Page 750: Customer Support Information
Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your AT&T representative.
Page 751: Canadian Department Of Communications (Doc)
Customer Support Information Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n’émet pas de bruits radioelectriques depassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioelectrique edicté...
Page 752 Customer Support Information ¨ If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA- 65646-PF-E. ¨ The REN (Ringer Equivalence Number) for all three systems is 1.5A. The facility interface code (FIC) and service order code (SOC): ¨...
Page 753: Installation And Operational Procedures
Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
Page 754: Doc Notification And Repair Information
Customer Support Information This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: — A call is unanswered — A busy tone is received — A reorder tone is received Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules.
Page 755: Renseignements Sur La Notification Du Ministére
Customer Support Information CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or electrician, as appropriate. To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device.
Page 756 Customer Support Information Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particuliérement importante dans les régions rurales.
Page 757 Customer Support Information MERLIN LEGEND D.O.C. Ministère des Communications Location Label Placement du Canada emplacement de l’étiquette A–8 System Programming...
Page 758: Security Of Your System: Preventing Toll Fraud
Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.
Page 759: Toll Fraud Prevention
Customer Support Information To minimize the risk of unauthorized access to your communications system: Use a nonpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
Page 760 Customer Support Information The following is a discussion of how toll fraud is often perpetrated and ways to prevent unauthorized access that can lead to toll fraud. Physical Security, Social Engineering, and General Security Measures Criminals called hackers may attempt to gain unauthorized access to your communications system and voice messaging system in order to use the system features.
Page 761 Customer Support Information Any time a call appears to be suspicious, call the AT&T GBCS Fraud Intervention Center at 1 800 628-2888 (fraud intervention for System 25, ® ® PARTNER and MERLIN systems). Customers should also take advantage of AT&T monitoring services and devices, such as the NetPROTECT family of fraud detection services, ®...
Page 762 Customer Support Information Security Alert: The MERLIN LEGEND system ships with ARS activated with all extensions set to Facility Restriction Level 3, allowing all international calling. To prevent toll fraud, ARS Facility Restriction Levels (FRLs) should be established using: FRL 0 for restriction to internal dialing only FRL 2 for restriction to local network calling only FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the...
Page 763 Customer Support Information Additional general security for voice messaging systems: Use a secure password for the General Mailboxes. The default administration mailbox, 9997, must be reassigned to the system manager’s mailbox/extension number and securely password protected. All voice messaging system users must use secure passwords known only to the user.
Page 764 Customer Support Information If Remote Call Forwarding (RCF) is required, MERLIN LEGEND Communications System owners should coordinate with their AT&T Account Team or authorized dealer to verify the type of central office facility used for RCF. If it is a ground-start line/trunk, or if it is a loop-start line/trunk and central office reliable disconnect can be ensured, then nothing else needs to be done.
Page 765: Other Security Hints
Customer Support Information The maximum length should be used for each barrier code, and should be changed periodically. Barrier codes, like passwords, should consist of a random, hard-to-guess sequence of digits. While MERLIN LEGEND Release 3.0 permits a barrier code of up to 11 digits, systems prior to Release 3.0 permit barrier codes of up to only four digits.
Page 766 Customer Support Information Never accept collect telephone calls. Never discuss your telephone system’s numbering plan with anyone outside the company. Educating Operators Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To defend against toll fraud, operators should follow the guidelines below: Establish procedures to counter social engineering .
Page 767 Customer Support Information Establishing a Policy As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice messaging system: Change passwords frequently (at least quarterly). Changing passwords routinely on a specific date (such as the first of the month) helps users to remember to do so.
Page 768 Customer Support Information Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your name, birthday, business name, business address, telephone number, or social security number.
Page 769: Limited Warranty And Limitation Of Liability
Customer Support Information Limited Warranty and Limitation of Liability AT&T warrants to you, the customer, that your MERLIN LEGEND Communications System will be in good working order on the date AT&T or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
Page 770: Remote Administration And Maintenance
Customer Support Information Limitation of Liability Except as provided below, the liability of AT&T and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...
Page 771 Customer Support Information To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures: The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. — Change the default password immediately. —...
Page 772: Menu Heirarchy
Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data- entry screen.
Page 773 Customer Support Information B–2 System Programming...
Page 774: Cover Delay
System Programming System SysRenumber Operator LinesTrunks Extensions Options Tables AuxEquip NightSrvce Labeling Data Print Cntr-Prg Language Restart Default Numbering Positions LS/GS/DS1 • Intype LinesTrunks† Transfer AllowList MusicOnHold Group Assign† Directory Voice/Data* Program Ext SystemLang SProg Port • 2-Digit • Direct Line* •...
Page 775: Led Displays
LED Displays LED Status Table C–1 indicates LED status on the MLX-20L console. LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console. LED status is simulated on the computer screen when you use SPM.
Page 776 LED Displays Table C–0. Line or Trunk Feature Status System Programming LED Status* Menu Green LED Red LED Option Option FLASHING FLASHING Lines Trunks Tie Lines Inmode Incoming tie Incoming tie line is touch- line is rotary tone dial† Outmode Outgoing tie Outgoing tie line is touch-...
Page 777: Continued On Next Page
LED Displays Table C–2. Telephone Feature Status for DSS Console Only System Programming Red LED Status Menu Option Option FLASHING Extensions Account Forced Account Forced Account (FACE) Code Entry Code Entry not assigned assigned† Extensions BIS/HFAI Telephone has Other BIS/HFAI capability (factory setting for analog...
Page 778: Allowto
LED Displays Table C–2, Continued System Programming Red LED Status Menu Option Option FLASHING Night Service Group Assign Telephone is in Telephone is not group in group† Night Service Exclude List Telephone is Telephone is not excluded excluded† Aux Equip Msg Waiting Station is a fax Station is not a...
Page 779: General Feature Use And Telephone Programming
General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones.
Page 780 General Feature Use and Telephone Programming Dedicated Feature Buttons All multiline telephones have a group of dedicated feature buttons that are programmed and labeled at the factory. The functions of these buttons, which include Conference, Transfer, and Speaker, cannot be changed. Press the button for the feature you want to use.
Page 781: Feature Table
General Feature Use and Telephone Programming Feature Codes Feature codes are 1-, 2-, and 3-digit codes that activate features. A feature code is used by first pressing the dedicated Feature button on MLX telephones; pressing a programmed Feature button on analog multiline telephones; dialing on single-line telephones.
Page 782 General Feature Use and Telephone Programming Table D–1. Telephone and Operator Features Analog Display Single- Multi- MLX- MLX- MLX- Feature Prog. Code Label Line line MLX-10 Account Code Entry Alarm† Authorization Code Auto Answer All Auto Answer Intercom Auto Dial Inside + ext no.
Page 783 General Feature Use and Telephone Programming Table D–1, Continued Analog Display Single- Multi- MLX- MLX- MLX- Feature Prog. Code Label Line line MLX-10 Directory System Directory (system programming) Extension Directory (display only) Personal Directory (display only) Direct Voice Mail Do Not Disturb Drop Extension Status Direct Line...
Page 784 General Feature Use and Telephone Programming Table D–1, Continued Analog Prog. Display Single- Multi- MLX- MLX- MLX- MLX- Feature Code Label Line line Group Page Auto Dial + paging group ext. no. button Headset Auto Answer Hang Up‡ Mute (Headset/Handset) Status Intercom buttons Assign buttons‡...
Page 785 General Feature Use and Telephone Programming Table D–1, Continued Analog Prog Display Single- Multi- MLX- MLX- MLX- MLX- Feature Code Label Line line Pickup General use Specific extension + ext no. Specific line + line no. Group Privacy Recall Reminder Service Cancel Missed†...
Page 786: Telephone Programming
General Feature Use and Telephone Programming Table D–1, Continued Analog Prog. Display Single- Multi- MLX- MLX- MLX- Feature Code Label Line line MLX-10 System Access buttons Assign buttons‡ System Access Originate Only Shared System Access + primary ext. Change type of System Access button Ring Voice...
Page 787 General Feature Use and Telephone Programming Programming Methods Telephones can be programmed by dialing programming codes or on MLX display phones by selecting features from the display. An analog multiline telephone cannot be programmed by selecting features from the display. To program a telephone, first enter programming mode: On analog multiline telephones, slide the Test/Program (T/P) switch on the side of the telephone to P.
Page 788 General Feature Use and Telephone Programming Table D–2. Programming Analog Multiline Telephones Step Action Label the button. Remove the clear label cover from the Note: Skip this step if the feature telephone by inserting the end of a paper will not be programmed onto a clip in the notch at the top of the cover.
Page 789 General Feature Use and Telephone Programming Table D–3. Programming MLX 10 Telephones Step Action Label the button. Remove the clear label cover from the Note: Skip this step if the feature telephone by pulling up on the tab that extends from the top of the cover. will not be programmed onto a button.
Page 790 General Feature Use and Telephone Programming Table D–4. Programming MLX Display Telephones Using the Display Step Action Label the button to be programmed. Remove the clear label cover from the Note: Skip this step if the feature telephone by pulling up on the tab that will not be programmed onto a extends from the top of the cover.
Page 791 General Feature Use and Telephone Programming Table D–4, Continued Step Action To continue programming: Select from the display. The screen lists feature names in alphabetical order . Select the feature. If the feature name is on the display: Press the button next to or below the name of the feature to be programmed.
Page 792 General Feature Use and Telephone Programming Table D–4, Continued Step Action End programming. To return to the Home screen: Press Home or lift and replace the handset. To return to the Menu screen: Press Menu. NOTE: MLX display telephones can also be programmed using the method described for MLX-10 telephones.
Page 793 Button Diagrams This appendix contains the button diagrams for Hybrid/PBX systems as well as button diagrams for Key and Behind Switch systems. E–1 System Programming...
Page 794 Button Diagrams Orig. Only Voice Ring Figure E–1. MLX Telephone Button Diagram (Hybrid/PBX Mode) E–2 System Programming...
Page 795 Button Diagrams 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Orig Only Voice Ring Figure E–2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) E–3 System Programming...
Page 796 Button Diagrams Icom Voice Icom Ring Key Mode: Behind Switch Mode: Up to 8 personal line One prime line button buttons are assigned is assigned to button 3. beginning at button 3. Figure E–3. MLX Telephone Button Diagram (Key and Behind Switch Mode) E–4 System Programming...
Page 797 Button Diagrams 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Key Mode: Behind Switch Mode: Up to 8 Personal line One prime line button buttons are assigned is assigned to button 3. beginning at button 3. Figure E–4.
Page 798 Button Diagrams E–6 System Programming...
Page 799 Sample Reports This appendix includes samples of the print reports generated by the communications system. Table F–1 lists the system reports and the pages in this appendix where samples can be found. Table F–1. Report Contents For... See... System Information Report F–6 Dial Plan Report F–8...
Page 800 Sample Reports Continued on next page F–2 System Programming...
Page 801 Sample Reports Table F–1, Continued Extension Information Report F–31 Group Coverage information Report F–33 Direct Group Calling Information Report F–34 Night Service Information Report F–35 Group Call Pickup Report F–36 Error Log Report F–37 Authorization Code Information Report F–38 BRI Information Report F–39 Switch 56 Data Information Report F–40...
Page 802 Sample Reports Table F–2, Continued Menu Option Report Name Description Select to display four trunk options: Tie, DID, Loop/Ground, General. TIE Trunk Information Extensions assigned to and signaling attributes associated with Tie trunks. DID Trunk Information Extensions assigned to and signaling attributes associated with DID trunks.
Page 803 Sample Reports Table F–2, Continued Menu Option Report Name Description Disallowed Lists Telephone numbers included in Disallowed Lists. Lists are numbered 0–7, and entries are numbered 0–9. Access to Disallowed Lists Telephones to which Disallowed Lists are assigned. Lists are numbered 0–7. If the Disallowed List is assigned to Remote Access users and barrier codes are used, the barrier codes are numbered 0–16.
Page 804 Sample Reports Table F–2, Continued Menu Option Report Name Description Group Paging Extension number for each group and the extension number of each telephone assigned to the group. Extension Information For each specified extension, type of equipment connected, features assigned to station, and features assigned to each button on the station.
Page 805: System Reports
Sample Reports System Reports System Information Report Print Menu Option: SysSet-up SYSTEM INFORMATION Current Date: 01/04/00 Current Time: 00:21:15 System : Mode AutoMaintBusy AutoBusyTie Hybrid/PBX Disable Disable Language: SystemLang SMDR Printer English English English Direct Line Operators Queued Call Operators SysProg Port Password : craft...
Page 806 Sample Reports System Information Report—Continued Slot # 1: 008 MLX Slot # 2: Slot # 3: Slot # 4: Slot # 5: 800 GS/LS Slot # 6: 008 GS/LS-MLX Slot # 7: 800 CO-BRI Slot # 8: Slot # 9: 016 (Ringing Frequency - 25 Hz.) Slot #10: 408 GS/LS...
Page 807: Dial Plan Report
Sample Reports Dial Plan Report Print Menu Option: Dial Plan Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL.# POOL.# POOL.# POOL.# POOL.# POOL.# POOL.# POOL.# POOL.# POOL.# 10: POOL.# 11: DIAL PLAN FOR TELEPHONE PAGING ZONES TPZ # TPZ # TPZ #...
Page 808: Sample Reports
Sample Reports Dial Plan Report—Continued DIAL PLAN FOR LINES/TRUNKS LINE # 1: OUTSIDE LINE # OUTSIDE LINE # 3: OUTSIDE LINE # OUTSIDE LINE # 5: OUTSIDE LINE # OUTSIDE LINE # 7: OUTSIDE LINE # OUTSIDE LINE # 9: OUTSIDE LINE # OUTSIDE...
Page 809 Sample Reports COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS ID #: 4000 7300 ID #: 4001 7301 ID #: 4002 7302 ID #: 4003 7303 ID #: 4004 7304 ID #: 4005 7305 ID #: 4006 7306 ID #: 4007 7307 ID #: 4008...
Page 810: Label Information Report
Sample Reports Label Information Report Print Menu Option: Labels Sections: Telephone Personal Directory; Posted Messages and Numbers LABEL INFORMATION Executive Telephone # Personal Directory Name Number Display Executive Telephone # Personal Directory Name Number Display Executive Telephone # Personal Directory Name Number Display...
Page 811: Tie Trunk Information Report
Sample Reports Tie Trunk Information Report Print Menu Option: Trunk Info and TIE TIE TRUNK INFORMATION TRUNK Slot/Port : 14/ 1 TIE-PBX Direction: 2 Way E&M Signal: Type1S Dialtone : Remote InType : Wink InMode : Rotary AnsSupvr : 300 OutType : Wink OutMode...
Page 812: Did Trunk Information Report
Sample Reports DID Trunk Information Report Print Menu Option: Trunk Info and DID TRUNK INFORMATION Trk SS/PP Blk DiscTime Type ExpDig DelDig AddDig Signal InvDest 841 13/ 1 500ms Wink TouchTone BkupExt 842 13/ 2 500ms Wink TouchTone BkupExt 843 13/ 3 500ms Wink Rotary BkupExt...
Page 813: Gs/Ls Trunk Information Report
Sample Reports GS/LS Trunk Information Report Print Menu Option: Trunk Info and Loop/Ground GS/LS TRUNK INFORMATION SS/PP Type OutMode RelDisc ChannelUnit LS-ID Delay 2/ 1 Loop TouchTone 2/ 2 Loop TouchTone 2/ 3 Loop TouchTone 2/ 4 Loop TouchTone 4/ 1 Loop Rotary 4/ 2...
Page 814: General Trunk Information Report
Sample Reports General Trunk Information Report Print Menu Option: Trunk Info and General GENERAL TRUNK INFORMATION SS/PP RemAccess Pool TlPrfx HldDisc Principal QCC Prty QCC Oper 2/ 1 No Remote Long 2/ 2 No Remote Long 2/ 3 No Remote Long 2/ 4 No Remote...
Page 815: Ds1 Information Report
Sample Reports DS1 Information Report Print Menu Option: T1 info DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Active Rob Bit Prim Loop Rob Bit None Local F–17 System Programming...
Page 816: Pri Information Report
Sample Reports PRI Information Report Print Menu Option: PRI Info Sections: Network Selection, Special Service, Call-by-Call and Dial Plan Routing Tables; PRI Information PRI INFORMATION System: By line BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: 00011 By Line Appearance Channel ID: 1 Line PhoneNumber NumberToSend...
Page 817 Sample Reports PRI Information Report—Continued Dial Plan Routing Table Entry Number: NtwkServ: OUT WATS Any service 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: NtwkServ: 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: PRI INFORMATION...
Page 818: Remote Access (Disa) Information Report
Sample Reports Remote Access (DISA) Information Report Print Menu Option: Rmote Access Sections: General Options; System Default Class of Restrictions (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS (ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Yes Barrier Code required for TIE DISA lines Automatic Queuing enabled for DISA lines :Yes...
Page 819: Operator Information Report
Sample Reports Operator Information Report Print Menu Option: Oper Info Sections: Operator Positions; General Options; DSS Options; QCC Operator Options: QCC Call Types OPERATOR POSITIONS PORT CALL ALERT ADDR. EXT # LABEL TYPE (QCC ONLY) ==== ===== ======= ==== ========== 1/ 1 OPERATR 1/ 5...
Page 820 Sample Reports Operator Information Report—Continued QCC CALL TYPES: CALL TYPE PRIORITY OPERATORS ======================= ======== =================== Dial 0 Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # Group # Group # Group # Group # Group # Group # Group #...
Page 821: Allowed Lists Report
Sample Reports Allowed Lists Report Print Menu Option: AllowList Sections: Lists 1 through 7 ALLOWED LISTS List : Entry 0: ------ Entry 1: ------ Entry 2: ------ Entry 3: ------ Entry 4: ------ Entry 5: ------ Entry 6: ------ Entry 7: ------ Entry 8: ------...
Page 822: Access To Allowed Lists Report
Sample Reports Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC List STNS RACC F–24 System Programming...
Page 823: Disallowed Lists Report
Sample Reports Disallowed Lists Report Print Menu Option: DisallowLst Sections: Lists 1 through 7 DISALLOWED LISTS List : Entry 0: ------------ Entry 1: ------------ Entry 2: ------------ Entry 3: ------------ Entry 4: ------------ Entry 5: ------------ Entry 6: ------------ Entry 7: ------------ Entry 8: ------------...
Page 824: Access To Disallowed Lists Report
Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC List STNS RACC F–26 System Programming...
Page 825: Automatic Route Selection Report
Sample Reports Automatic Route Selection Report Print Menu Option: ARS Sections: Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table Pool Absorb Other Digits Call type Start Pattern 1)70-- ------------------- BOTH --:-- 2)---- ------------------- ----- --:--...
Page 826 Sample Reports Automatic Route Selection Report—Continued TABLE 19: Dial 0 Output Table Pool Absorb Other Digits Call type Start Pattern 1)70-- ------------------- BOTH --:-- TABLE 20: N11 Output Table 01)411 02)611 03)811 04)911 Pool Absorb Other Digits Call type Start Pattern 1)70-- -------------------...
Page 827: N System Programming
Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext # Label F H R M V R A 2 Port Ext # Label F H R M V R A 2 Addr A B C I S S R B Addr A B C I S S R B C I F C I T S D...
Page 828: System Directory Report
Sample Reports System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Code Name Number Display 600 ABC Company 555-9999 601 Jacques Smith 5551212 605 Travel Agency 912015556677 F–30 System Programming...
Page 829: Group Paging Report
Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING Group # STNS Group # STNS F–31 System Programming...
Page 830: Extension Information Report
Sample Reports Extension Information Report Print Menu Option: Ext Info plus extension number EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS Pool Access : 70 Page Group Primary Coverage Secondary Coverage Coverage Group Group Coverers : 773 NS Groups : 10 Group Calling Member:...
Page 831 Sample Reports Extension Information Report—Continued EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None...
Page 832: Group Coverage Information Report
Sample Reports Group Coverage Information Report Print Menu Option: GrpCoverage GROUP COVERAGE INFORMATION Group # Senders : 6802 6804 Group # Senders : 47 6810 DIRECT GROUP CALLING INFORMATION Group # Group Type : AutoLogout Call Distribution Type : CIRCULAR Delay Announcement Ext # : 11 Message Waiting Station : 20...
Page 833: Direct Group Calling Information Report
Sample Reports Direct Group Calling Information Report Print Menu Option: Grp Calling Sections: Each programmed group DIRECT GROUP CALLING INFORMATION Group # : 782 Group Type : AutoLogout Call Distribution Type : CIRCULAR Delay Announcement Ext # : Message Waiting Station Calls_in_queue Threshold : 1 External Alert ext # Overflow Threshold (#)
Page 834: Night Service Information Report
Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION OPERATOR 10 DGCG STNS OPERATOR 14 DGCG STNS OPERATOR 18 DGCG STNS OPERATOR 22 DGCG STNS OPERATOR 42 DGCG STNS Password Current Day : OFF Turn off at: Turn on at: Sunday Monday...
Page 835: Group Call Pickup Report
Sample Reports Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP Group # STNS Group # STNS Group # STNS Group # STNS Group # STNS Group # STNS Group # STNS Group # STNS Group # STNS Group # 10 STNS...
Page 836: Error Log Report
Sample Reports Error Log Report Print Menu Option: Error Log ERROR LOG Last 30 System Errors: Message ss/pp First Last Code PRI SVC AUDIT TIMEOUT 00/00 01/08 00:00:53 7001 TIMEOUT COLD START 00/00 01/11 00:04:08 0001 PRI SVC AUDIT TIMEOUT 00/00 01/11 00:04:14 7001...
Page 837: Authorization Code Information Report
Sample Reports Authorization Code Information Report Print Menu Option: Auth Code SMDR Option for the Account Code Field is Home Extension Extension Authorization Code 3124 1357921 6578 443796 F–39 System Programming...
Page 838: Bri Information Report
Sample Reports BRI Information Report Print Menu Option: BRI BRI INFORMATION Flexible Timers: T200 = 1000 ms T203 = 33 sec T303 = 4 sec T305 = 30 sec T308 = 4 sec Fixed Timers and Counters: T202 = 2 sec T309 = 90 sec T310 = 60 sec T313 = 4 sec...
Page 839: Switch 56 Data Information Report
Sample Reports Switch 56 Data Information Report Print Menu Option: Switch 56 Dial Plan Routing for Network Service Expected Digits: Digits to Delete: 0 Digits to Add: ss/pp Dirction InType OutType AnsSup Discnt Inmode Outmode Service 02/01 2 Way Wink Wink T-Tone T-Tone...
Page 840: G General System Programming Sequence
General System Programming Sequence System Programming Sequence This appendix lists the basic procedures, in the order in which they must be performed, to program a new system. In some instances, you may need to rearrange the system planning forms to match this order. Basic System Operating Conditions Select the system programming position Select the system language...
Page 841 General System Programming Sequence System Renumbering Select the system numbering plan Single renumbering Block renumbering DSS console page buttons More Identify System Operator Positions Identify QCC system operator positions Identify DLC system operator positions Lines and Trunks Specify type of trunk on 400 or 800 GL/LS module Identify dial signaling for loop-start/ground-start trunks Classify disconnect signaling reliability for loop-start trunks Specify toll prefix requirements...
Page 842 General System Programming Sequence Complex Lines Program DS1 trunks Program tie lines Program DID trunks Program PRI trunks Program BRI trunks Telephones Many programmers prefer to program Auxiliary Equipment before programming Telephones. Assign trunks to telephones Copy trunk assignments Identify Principal User for Personal Line More Assign ring, voice, outgoing only, shared buttons More...
Page 843 General System Programming Sequence Auxiliary Equipment Program Music On Hold Program loudspeaker paging Program a fax port Identify the jack used for maintenance alarms Program Voice Mail and Automated Attendant Print Reports Print system reports to simplify checking your work and to provide a paper copy of system configuration More G–4...
Page 844: Programming Special Characters
Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically. The characters allowed depend on the type of telephone. Ask your system manager which special characters are needed and when to use them. Single-Line Telephones Some dialing sequences need special characters.
Page 845: Analog Multiline Telephones
Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause ( ) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 846: Mlx Non-Display Telephones
Programming Special Characters MLX Non-Display Telephone Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 847: Mlx Display Telephones
Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 848: Glossary
Glossary 7500B Data Module See ISDN 7500B Data Module . account code Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. Accunet AT&T’s switched digital service for 56-kbps, 64-kbps restricted, and 64-kbps clear circuit-switched data calls. address A coded representation of the destination of data or of the data's originating terminal, such as the dialed extension...
Page 849 Glossary application Software and/or hardware that adds functional capabilities to the system. For example, MERLIN Identifier is an application that provides caller identification information (if available in the local area or jurisdiction). (Automatic Route Selection) System feature that routes calls on outside trunks according to the number dialed and trunk availability.
Page 850 Glossary Automatic Route See ARS . Selection automatic-start tie Tie trunk on which incoming calls are routed to an operator trunk or other designated destination without a start signal, as soon as the trunk is seized; the destination is specified during programming.
Page 851 Glossary binary code Electrical representation of quantities or symbols expressed in the base-2 number system, which includes zeros and ones. bipolar 8 zero See B8ZS . substitution bipolar signal Digital signal in which pulses (ones) alternate between positive and negative. See also AMI , B8ZS , and bipolar violation .
Page 852 Glossary Multiconductor electrical path used to transfer information over a common connection from any of several sources to any of several destinations. button Key on the face of a telephone that is used to access a line, activate a feature, or enter a code on a communications system.
Page 853 Glossary central office See CO . Centrex Set of system features to which a user can subscribe on telephone trunks from the local telephone company. channel Telecommunications transmission path for voice and/or data. channel service unit See CSU . checksum Sum of ones in a sequence of ones and zeros used to detect or correct errors in data transmission.
Page 854 Glossary control unit Processor , power supply , modules, carrier s, and housing of the system. console Refers to telephone and adjuncts (if any) at operator or system programmer extension. CONVERSANT Entry-level voice response application that automatically answers and routes calls and executes telephone transactions.
Page 855 Glossary data rate See bps . data station Special type of extension where data communications take place; includes DTE and DCE ; sometimes a telephone is also part of a data station. data terminal An input/output ( I/0 ) device (often a personal computer) that can be connected to the control unit via an interface.
Page 856 Glossary dial plan Numbering scheme for system extensions, lines, and trunks. dial-repeating tie See delay-dial start tie trunk . trunk (Direct Inward Dialing) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group , or outgoing trunk pool , bypassing the system operator.
Page 857 Glossary (Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation. DNIS (Dialed Number Identification Service) Service provided by the AT&T Switched Network ( ASN );...
Page 858 Glossary EIA-232-D Physical interface, specified by the EIA , that transmits and receives asynchronous data at speeds of up to 19.2 Kbps over cable distances of 50 ft (15m) or less. Electronic See ESS . Switching System endpoint Final destination in the path of an electrical or telecommunications signal.
Page 859 Glossary Facility Restriction See FRL . Level factory setting Default state of a device or feature when an optional setting is not programmed by the user or system manager. (facsimile) Scanning and transmission of a graphic image over a telecommunications facility, or the resulting reproduced image, or the machine that does the scanning and transmitting.
Page 860 Glossary (Foreign exchange) Central office ( CO ) other than the one that is providing local access to the public telephone network. General-Purpose See GPA . Adapter glare Condition that occurs when a user tries to call out on a loop-start trunk at the same time that another call arrives on the same trunk.
Page 861 Glossary Home screen Display normally shown on an MLX display telephone; shows time, date, and call information, and shows when some features are in use. host Telephone company or other switch providing features and services to the system users, usually when the system is operating in Behind Switch mode .
Page 862 Glossary Integrated Voice IS II application that automatically answers incoming calls Power Automated with a recorded announcement and directs callers to a Attendant department, an extension, or the system operator. intercom buttons See ICOM buttons. interface Hardware and/or software that links systems, programs, or devices.
Page 863 Glossary Key mode One of three modes of system operation, in which the system uses personal lines on line buttons for outside calls, with a separate interface ( ICOM buttons ) for internal calling. See also Behind Switch mode and Hybrid/PBX mode.
Page 864 Glossary logical ID A logical ID is a number that is associated with each connection to the communications system. There is one set of logical IDs for extensions and one set for lines/trunks . Line/trunk logical IDs are numbered from 1 to 80. Extension module logical IDs are numbered from 1 to 200.
Page 865 Glossary MLX-20L telephone 20-line button digital telephone with a 7-line by 24-character display. MLX-28D telephone 28-line button digital telephone with a 2-line by 24-character display. mode codes Streams of touch-tone codes used by voice messaging applications to communicate with the system’s control unit. modem Device that converts digital data signals to analog signals for transmission over a telephone line, and analog signals...
Page 866 Glossary network Configuration of communications devices and software connected for information interchange. network interface Hardware, software, or both that links two systems in an interconnected group of systems, for example, between the local telephone company and a PBX. off-hook Telephone is said to be off-hook when the user has lifted the handset, pressed the Speaker button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network.
Page 867 Glossary parity The addition of a bit to a bit string so that the total number of ones is odd or even, used to detect and correct transmission errors. Passageway Set of four software applications to provide an interface Solution between a personal computer and the system: cardfile, telephone programming application, call log and viewer, and applications manager.
Page 868 Glossary power supply Device that directs electricity to modules and telephones module on the system. One power supply module is needed for each carrier, and an auxiliary power unit is added if the module exceeds capacity. (Primary Rate Interface) Standard interface that specifies the protocol used between two or more communications systems.
Page 869 Glossary (random-access memory) Computer memory in which an individual byte or range of bytes can be addressed and read or changed without affecting other parts of memory. read-only memory See ROM . Remote Access System feature that allows an outside caller to gain access to the system, almost as if at a system extension.
Page 870 Glossary [station (extension) identification] simplex signaling Transmission of signals in one direction only across a telecommunications channel. signaling Sending of control and status information between devices to set up, maintain, or cease a connection such as a telephone call. single-line Industry-standard touch-tone or rotary-dial telephone that telephone handles only one call at a time and is connected to the...
Page 871 Glossary synchronous data Method of transmitting a continuous digital data stream in transmission which the transmission of each binary bit is synchronized with a master clock. See also asynchronous data transmission . system acceptance Test of all trunks, telephones, data terminals, and features test after installation to ensure that they are working correctly.
Page 872 Glossary trunk Line creating a telecommunications path between the communications system and the telephone company central office ( CO ) or another switch. Often used synonymously with line . trunk jack See line/trunk jack . See pool and modem pool . trunk pool (touch-tone receiver) Device used to decode DTMF touch- tones dialed from single-line telephones or Remote Access...
Page 873 Glossary WATS (Wide Area Telecommunications Service) Service that allows calls to certain areas for a flat-rate charge based on expected usage. Tie trunk on which the originating end transmits an off-hook wink-start tie trunk signal and waits for the remote end to send back a signal (a wink) that it is ready for transmission.
Page 874: Index
Index Account code programming forced account code entry, 3-97-3-98 SMDR format, 3-170-3-171 Account Code entry, 5-12 Adapter 355A, 2-2 008 MLX, 1-4 9-pin to 25-pin, 2-2 008 OPT module, 1-51 Add digits, 4-124-4-126 012 module, Alarms forward disconnect, 1-62 calls-in-que, 4-242 remote programming connection, 1-3 calls-in-queue, 5-21 VMI port, 1-51...
Page 875 Index autoexec.bat file, 2-4 Basic Rate Interface (BRI) Automated Attendant, 4-206-4-209 Directory Number, 4-185-4-187 Automatic backup, 2-56, 3-228-3-232 clock synchronization, 4-55-4-59 Automatic Callback, 4-265-4-266, 5-15 enhancements to Release 4.0, 1-60 Automatic Hold or Release, 3-32 Service Profile Identifier, 4-185-4-187 Automatic hold or release, 4-223 timers, 4-187-4-190 Automatic Line Selection, 5-14-5-15 Basic system operating conditions, 4-1-4-11...
Page 876 Index Call types Configuration operator to receive, 4-225-4-226 attributes, 2-7-2-8 operator to receive calls, 3-39-3-43 file, 2-4, 2-6 queue priority level, 3-44-3-46, 4-226 Connection procedure (PC), 2-9 Call Waiting, 5-16 Connectors, 2-2 Call-by-call service table, 4-176-4-184 Console Callback, 5-15-5-16 buttons, 1-6-1-7 Automatic, 5-15 MLX-20L, 2-17 automatic interval, 3-160-3-161, 4-249...
Page 877 Index expected, 4-120-4-122 Direct Group Calling Information Report, F-34 Direct Inward Dialing (DID) trunks add digits, 4-124-4-126 block assignment, 4-113-4-116 D8W modular cord, 2-2 delete digits, 4-122-4-124 Data disconnect time, 4-118-4-120 2B Data, 4-324-4-325 emulation, 2-55 entry, 1-12-1-13 expected digits, 4-120-4-122 menu option, 1-41 invalid destination, 4-128-4-129 Data features, 4-321...
Page 878 Index DS1, see Digital Signal 1 (DS1) facilities DSS, see Direct Station Selector (DSS) Facility Restriction Level (FRL) programming, 4-292-4-295 enhancements to Release 3.1, 1-59 E&M Signal, 4-100-4-102 Factory setting, 1-10 Electromagnetic interference information, A-1 Elevate priority, 4-224 assigning an extension, 3-78-3-82 End key, 2-18 message-waiting indicator, 3-78-3-79, 3-81 Enhancements, product, 1-45-1-62...
Page 879 Index Forced idle Group Coverage Information Report, F-33 extension, 1-44 Group Page Auto Dial Button, 5-22 extensions, 2-45 Group paging, 3-112-3-114, 4-231-4-232 general, 2-44 Group Paging Report, F-30 line/trunk, 1-44 Groups lines/trunks, 2-45 call pickup, 3-110-3-112, 4-231 reminder tones, 1-45, 2-45-2-46 Night Service, 3-190-3-193 states, 1-42-1-43 GS/LS Trunk Information Report, F-14...
Page 880 Index ICLID, see Incoming Call Line Identification (ICLID) Idle 100D module, 1-44 condition, 1-10 extensions, 1-44 Label Information Report, F-11 lines/trunks, 1-44 Labeling, reminder tones, 1-45 extension directory, 3-201-3-203, 4-314 states, 1-42-1-43, 2-44-2-45 group calling, 3-208-3-210, 4-314-4-315 system, 1-43 lines/trunks, 3-204-3-205, 4-314 Incoming Call Line Identification (ICLID), 1-56, 2-56, 4-51 menu option, 1-41 Incoming routing, 4-144-4-145...
Page 881 Index group calling assignments, 3-121-3-124, 4-235-4-236 Message Lines/trunks, continued centralized telephone programming, 5-24-5-25 labeling, 3-204-3-205, 4-314 leave, 5-24 menu option, 1-41 light, 1-5 programming, 4-314 posted, 5-24 remote access assignment, 4-262-4-265 receiving, 5-25 reports, F-11-F-16 remove, 5-24 tie, 4-95-4-112 send, 5-24 type, 4-25 status buttons, 1-6 List Feature, 5-8...
Page 882 Index Night Service, 1-48, 2-55, 4-309-4-312, 5-26 Other digits, 4-299-4-301 emergency allowed list, 3-194 Outgoing tables, 4-167-4-168 enhancements to Release 2.0, 1-48 Outmode signaling, 4-27-4-30 exclusion list, 3-194 Outside dial tone, 3-171-3-172 group assignment, 3-190-3-193 Overlay, 1-7-1-8 menu option, 1-41 outward restriction, 3-193-3-197, 4-310-4-311 overview, 3-190 report, F-35...
Page 883 Index Pools Programming assign to telephones, 3-57-3-62 codes, 5-5-5-7, D-3-8 assigning to telephones, 4-191-4-193 console, 1-4-1-5 dial-out code, 3-86-3-89 enhancements, 1-45 group calling assignments, 4-235-4-236 enhancements to Release 1.1, 1-46 routing, (ARS), 4-290-4-292 enhancements to Release 2.0, 1-47 trunk assignment, 4-54-4-63 extensions, 5-3-5-8 Port general intructions, 1-10...
Page 884 Index Release 2.0 Requirements, system, 2-2-2-3 upgrades, 2-52-2-53, 2-54-2-55 Reset enhancements, 1-47 communication port, 2-18-2-19 Release 2.1 factory defaults, 2-40 upgrades, 2-52-2-53, 2-54-2-55 Restart, 4-2-4-3 enhancements, 1-49 Restart (cold start), 2-40 Release 3.0, Restore upgrades, 2-52-2-53, 2-56 conversion requirements, 2-50 enhancements, 1-53 from memory card, 4-335-4-338 Release 3.1,...
Page 885 Index Security Hints choosing passwords, A-19 additional functionality, 2-1 description, A-16 directories, 2-4 educating users, A-16-18 display screen, 2-17-2-18 establishing a policy, A-18 enhancements to Release 1.1, 1-46 limiting Outcalling, A-19 enhancements to Release 4.0, 1-62 physical security, A-19 help, 2-20-2-21 Security information, A-9 Main Menu, 2-19-2-20 Select system numbering plan, 4-14-4-17...
Page 886 Index System Access (SA) buttons Tie trunks assigning, 3-66-3-74, 4-195-4-196, 5-32 answer supervision time, 4-107-4-110 programming restrictions, 5-2 dial tone, 4-105-4-107 shared, 5-32 direction, 4-96-4-98 type, 5-32 Switched 56 Data Service, 4-68, 4-80 System Directory Report, F-29 type, 4-98-4-100 System Erase (frigid start), 2-40, 2-59 Time, 3-10-3-11, 4-170-4-176 System features, 4-244-4-245 Time set...
Page 887 Index Voice messaging systems (VMSs) coverage, 5-18 programming ports, 4-206-4-209 security risk, A-12 Warranty, A-20 Welcome screen, 2-50 Wildcards, 3-186 Wireless telephones, 3-58 Zero code suppression, 4-88-4-89 IN–14 System Programming...

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Merlin legend 4.0