AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual
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AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

Communications system
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Table of Contents

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Download this manual See also: Installation Manual
AT&T
AT&T 555-630-140
August 1994
MERLIN LEGEND
Communications
System
Release 3.0
Programming
Summary
®

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Summary of Contents for AT&T MERLIN LEGEND Release 3.0

  • Page 1: Communications System

    AT&T 555-630-140 August 1994 AT&T ® MERLIN LEGEND Communications System Release 3.0 Programming Summary...

  • Page 2: Federal Communications Commission Statement

    Copyright © 1994, AT&T AT&T 555-630-140 All Rights Reserved August 1994 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, “Customer Support Information,”...

  • Page 3: Table Of Contents

    Contents About This Book Intended Audience xvii Terms and Conventions Used xxiv S e c u r i t y xxiv Related Documents xxvi How to Comment on This Document Programming Basics System Programming Console Programming Information 1-11 Idle States Basic System Operating Conditions System Restart System Programming Position Assignment...
  • Page 4 Contents System Renumbering Select System Numbering Plan Single Renumbering Block Renumbering Direct Station Selector (DSS) Page Buttons System Operator Positions Primary Operator Positions QCC Operator Position DLC Operator Positions Lines and Trunks Type of Trunk Outmode Signaling for Loop- or Ground-Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability...
  • Page 5 Contents Lines and Trunks (continued) 5-20 Trunks to Pools Assignment 5-22 Copy Options for Lines/Trunks DS1 Facilities Type of DS1 Facility Frame Format Zero Code Suppression Signaling Mode Line Compensation Clock Synchronization 6-10 Channel Service Unit Tie Trunks D i r e c t i o n Tie Trunk Seizure Type E&M Signal Dial Mode...
  • Page 6 Contents DID Trunks Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination PRI Facilities Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send 9-10 Test Telephone Number 9-11 Timers and Counters 9-15...
  • Page 7 Contents Telephones Assign Trunks or Pools to Telephones 10-2 Copy Line/Trunk Assignments 10-6 Buttons 10-8 Assign Intercom or System Access Built-in Analog Multiline Telephone Without Answer Speakerphone (BIS) or Hands Free 10-12 Intercom (HFAI) Capability Analog Multiline Telephones with Voice 10-14 Announce to Busy 10-16...
  • Page 8 Contents Optional Telephone Features (continued) 12-7 ARS Restriction Level for Extensions 12-8 Forced Account Code Entry 12-9 Microphone Operation 12-10 Authorization Code 12-11 Remote Call Forwarding Optional Operator Features 13-2 Operator Hold Timer 13-3 DLC Operator Automatic Hold 13-4 Hold Return 13-5 Automatic Hold or Release 13-6...
  • Page 9 Contents Optional Group-Assigned Features 14-2 Call Pickup Groups 14-3 Group Paging 14-4 Group Coverage Member Assignments 14-6 Group Coverage Delay Interval 14-7 Group Calling Member Assignments 14-9 Group Calling Line/Trunk or Pool Assignments 14-10 Hunt Type 14-11 Group Calling Delay Announcement 14-12 Group Coverage Receiver 14-13...
  • Page 10 Contents System Features (continued) 15-10 Delay Ring Interval 15-11 Automatic Callback Interval 15-12 Extension Status 15-13 SMDR Language 15-14 SMDR Call Report Format 15-15 SMDR Call Length 15-16 SMDR Calls Recorded on Call Report 15-17 SMDR Account Code Format 15-18 Inside Dial Tone 15-19 Reminder Service Cancel...
  • Page 11 Contents Automatic Route Selection 16-2 + 7-Digit Dialing Requirements 16-3 ARS Tables 16-5 Start and Stop Times for Subpatterns 16-7 Pool Routing 16-8 Facility Restriction Level 16-9 Digit Absorption 16-10 Other Digits 16-11 N11 Special Numbers Tables 16-12 Dial 0 Table 16-13 Voice and/or Data Routing Night Service...
  • Page 12 Contents Print Reports 19-2 Report Language 19-3 Printing System Reports Data Features 20-3 Analog Multiline Telephones at Data Stations Integrated Administration 21-1 Capabilities 21-2 Common Information 21-2 S e t U p 21-3 Programmable Options Memory Cards 22-2 Card Types 22-4 Inserting the Card 22-5...
  • Page 13 Contents Centralized Telephone Programming 23-1 Introduction 23-3 Access to Centralized Telephone Programming 23-3 Program Extension 23-9 Copy Extension Customer Support Information Menu Heirarchy LED Displays General Feature Use and Telephone Programming Button Diagrams Programming Summary xiii...
  • Page 14 Contents Sample Reports General System Programming Sequence Programming Special Characters Index xiv Programming Summary...

  • Page 15: E Button Diagrams

    Figures Programming Basics 1-1. MLX-20L Telephone with Direct Station Selector (DSS) 1-2. Console Overlay 1-3. System Busy Screen 1-12 Memory Cards Memory Card 22-1. PCMCIA 22-3 the Memory Card 22-2. Inserting 22-4 Button Diagrams E-1. MLX Telephone Button Diagram (Hybrid/PBX Mode) E-2.
  • Page 16 Tables Programming Basics Fixed Display Buttons 1-1. 1-11 1-2. Programming Menu Options 1-12 Exiting System Programming 1-3. System Operator Positions 4–1. Maximum Number of Operator Positions PRI Facilities 9-23 Timers and Counters 9-1. 9-39 9-2. Special Services Table Data Features 20-2 Data Features: Programming Procedures 20-1.
  • Page 17 Tables Memory Cards 22-1. Memory Card Formatting Messages 22-6 22-2. Memory Card Backup/Automatic Backup Error Messages 22-9 22-3. Memory Card Restore Error Messages 22-17 Centralized Telephone Programming 23-2. Telephone Programming Codes 23-7 23-2. Features That Can Be Copied: All Telephones 23-12 23-3.
  • Page 18 Tables General Feature Use and Telephone Programming D-1. Telephone and Operator Feature D-13 D-2. Programming Analog Multiline Telephones D-14 D-3. Programming MLX 10 Telephones D-4. Programming MLX Display Telephones D-15 Using the Display Sample Reports Reports Contents F-1. F-2. System Reports Programming Special Characters H-1.
  • Page 19 Safety The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.

  • Page 20: Save These Instructions

    Safety The MERLIN LEGEND Communications System is equipped with a three-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact an electrician to replace the obsolete outlet.

  • Page 21: About This Book

    About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. The system’s power and versatility is due in part to its many options and features. This book is a reference, containing summaries of all the programming procedures you need to enable the system to function at peak efficiency.

  • Page 22: Terms And Conventions Used

    Terms and Conventions Used “Related Documents,” later in this section, provides a complete list of system documentation together with ordering information. In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day. Call the Helpline, or your AT&T representative, if you need assistance when installing, programming, or using your system.
  • Page 23 Terms and Conventions Used analog data station modem data station digital data station 7500B data station analog voice and analog data station analog voice and modem data digital voice and analog data station MLX voice and modem data analog data only station modem data only station digital data only station 7500B data only station...

  • Page 24: Security

    Security Product Safety Labels Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word caution or warning. WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.
  • Page 25 Related Documents Title Document No. System Documents 555-630-117 Introduction 555-630-118 System Manager’s Guide 555-630-110 Feature Reference 555-630-115 Equipment and Operations Reference Pocket Reference 555-630-116 555-630-111 System Programming 555-630-112 System Planning System Planning Forms 555-630-113 Telephone User Support 555-630-122 MLX-10D™, MLX-10DP™, MLX-28D™, and MLX-20L™ Display Telephones User’s Guide MLX-10D Display Telephone Tray Cards (5 cards) 555-630-150...

  • Page 26: How To Comment On This Document

    How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback . form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager AT&T...

  • Page 27: Programming Basics

    Programming Basics This chapter covers the information you need to know before you begin system programming. It describes the following: How to use the system programming console, buttons, and overlay Types of programming Programming summary contents Programming basics Programming menu options What system components require idle states for programming Programming Basics 1-1...

  • Page 28: System Programming Console

    System Programming Console System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions).

  • Page 29: Programming Basics

    System Programming Console Figure 1-1. MLX-20L Telephone with Direct Station Selector (DSS) Programming Basics 1-3...

  • Page 30: Fixed Display Buttons

    System Programming Console Console Buttons System programming is performed using the console’s 14 display-area buttons. These buttons are arranged in two columns of seven buttons. The top two buttons in each column have the same labels and functions regardless of the screen display.

  • Page 31: Console Overlay

    System Programming Console Line 14 Line 34 Line 1 Line 21 Figure 1-2. Console Overlay Appendix E shows the button diagrams for the telephones used in the communications system. Refer to this appendix when programming buttons for other telephones. Programming Basics 1-5...

  • Page 32: Programming Information

    Programming Information Programming Information This section covers basic system programming information. See System Programming for more information. Types of Programming Listed below are the three types of programming available for the communications system. System Programming. This type of programming enables the system manager to program features that affect all or most system users, and requires one of the following: —...
  • Page 33 Programming Information Centralized Telephone Programming. This type of programming enables the system manager to program any feature that can be programmed by individual telephone users or system operators. Some features can be programmed only in centralized telephone programming. Centralized telephone programming can be done on the programming console or on a PC with the SPM software.
  • Page 34 Programming Information Procedure Summary Contents Each programming summary contains a general description of the feature and provides the following programming information. Indicates who has permission to use the procedure. Programmable by Mode Specifies which system mode supports the procedure: Key, Hybrid/PBX, Behind Switch, or a combination Idle condition Specifies the idle state required before the procedure can be performed.
  • Page 35 Programming Information Programming Basics To begin programming, do the following: On the console Select Menu Sys Program Exit: The System Programming menu is displayed. On the PC Type SPM [Enter] Press any key [F1] [F5]: The System Programming menu is displayed. In most cases, to exit from a screen without making any changes, press Exit or [F5].
  • Page 36 Programming Information Table 1-2. Programming Menu Options Description Option System Set system operating conditions. SysRenumber Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers that are more appropriate or convenient for your company. Operator Assign or remove operator positions and program operator features (such as Operator Hold Timer or QCC options).

  • Page 37: Idle States

    Idle States Exiting System Programming Use the information in Table 1–3 to return to the System Programming menu, the main menu (Menu Mode screen), or to the Home screen from within a programming screen. Table 1-3. Exiting System Programming To return to ... On the console press: On the PC press: Previous menu Exit...

  • Page 38: System Busy Screen

    Idle States nnnn = a previously entered extension ss/pp = the slot and port number of the System Busy Pls Wait busy extension Dial Code: nnnn Slot/Port: ss/pp Enter Exit Figure 1-3. System Busy Screen The screen changes to the appropriate programming screen when the system is no longer busy.
  • Page 39 Idle States When the system is forced idle, the following occurs: multiline telephone users hear a signal, indicating that the telephone cannot be used; display telephone users see the message Wait: System Busy; single-line telephone users do not hear a dial tone. Line or Trunk Idle Since these procedures require the line or trunk to be idle only at the instant of programming, the line or trunk is not forced idle (as described in the previous...
  • Page 40 Idle States When the telephone is forced idle, the following occurs: multiline telephone users hear a signal, indicating that the telephone cannot be used; display telephone users see the message Wait: System Busy; single-line telephone users do not hear a dial tone. 100D Module Idle The following procedures can be performed only when the 100D module is idle:...

  • Page 41: Basic System Operating Conditions

    Basic System Operating Conditions The procedures in this section are all related to the system rather than to the operation of telephones, operator positions, lines, or trunks. These are operating conditions that must be set only once, when the system is new, or when you reset the system defaults.

  • Page 42: System Restart

    System Restart System Restart CAUTION: This procedure is for qualified support personnel only. Use this procedure to perform a System Restart (cold start). All calls are dropped when you perform this procedure. System programming is saved. Telephones with the Extension Status feature may lose toll restrictions as a result of a System Restart.

  • Page 43: System Programming Position Assignment

    System Programming Position Assignment System Programming Position Assignment Use this procedure to reassign the extension used for system programming. This extension should not be the same extension as that used for the operator position. The system programming position can be reassigned only to one of the first five extension jacks on the first MLX module.
  • Page 44 System Programming Position Assignment Summary: System Programming Position Assignment System manager Programmable by Mode Not required Idle Condition Form 1, System Planning Planning Form First extension jack on the first MLX module (also set as Factory Setting an operator position) Extension number of one of the first five extension jacks Valid Entries on the first MLX module...

  • Page 45: System Language

    System Language System Language Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: System language. Station Message Detail Recording (SMDR) reports. See “System Features.” Print reports. See “Printing Reports.” Extensions. See “Optional Telephone Features.” Use this procedure to set the system language.

  • Page 46: Board Renumbering

    Board Renumbering Board Renumbering CAUTION: This procedure is to be performed by qualified support personnel only. Use this procedure to renumber boards that have already been installed. This procedure restarts the system (system programming is not lost). Note that this is not the same procedure used with the Boards option, which is available to qualified service personnel with SPM only.

  • Page 47: Mode Of Operation

    Mode of Operation Mode of Operation The system mode—Key, Behind Switch, or Hybrid/PBX—determines how the system operates and directly affects the following operations: How lines and/or trunks are provided to users Types of operator consoles allowed Features available Changing this option causes a system restart and terminates the programming session.
  • Page 48 Mode of Operation Summary: Mode of Operation System manager Programmable by Mode System idle Idle Condition Form 1, System Planning Planning Form Hybrid/PBX Factory Setting Key, Behind Switch, Hybrid/PBX Valid Entries Inspect Copy Option Select mode System Mode Enter Console Procedure [F1] [F3] Select mode...

  • Page 49: Automatic Maintenance Busy

    Automatic Maintenance Busy Automatic Maintenance Busy Automatic Maintenance Busy allows the system to take a malfunctioning trunk out of service for outgoing calls (incoming calls are never blocked). This prevents faulty outside facilities from causing disruptions in outgoing calling patterns. For optimal performance, enable Automatic Maintenance Busy for Hybrid/PBX systems with pooled trunks.
  • Page 50 Automatic Maintenance Busy Summary: Automatic Maintenance Busy Programmable by System manager Mode Not required Idle Condition Form 1, System Planning Planning Form Factory Setting Disabled Enabled, Disabled Valid Entries Inspect Copy Option To disable Automatic Maintenance Busy: Console Procedure System MaintenBusy Disable Enter...

  • Page 51: Set System Date

    Set System Date Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. NOTE: If you are planning to use the SMDR feature, make sure the current date is set.

  • Page 52: Set System Time

    Set System Time Set System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately.

  • Page 53: System Renumbering

    System Renumbering The procedures in this section are used to assign the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: System Renumbering is called Flexible Numbering in the MERLIN® II Communications System. This is not the same as Board Renumbering, an option used when modules in the control unit are changed.
  • Page 54 Select System Numbering Plan You select only one of the numbering plans (2-digit numbering, 3-digit numbering, or Set Up Space numbering). In addition, you may need to perform single and/or block renumbering. You do not need to assign DSS Page buttons unless the system programming console or one of the operator positions is connected to a DSS.

  • Page 55: Select System Numbering Plan

    Select System Numbering Plan Select System Numbering Plan WARNING: To avoid possible loss of system programming information, renumber the system before you program the rest of the options described in this chapter. The three available system numbering plans listed below appear on System Planning Form 2a.
  • Page 56 Select System Numbering Plan Extension numbers can be composed of any combination of digits; however, no number can begin with 0. Trunk numbers (801 to 880) are considered to . be extensions and can be renumbered. The system does not provide a message to indicate a successful renumber when either the 2-digit or 3-digit numbering plan is selected.

  • Page 57: Single Renumbering

    Single Renumbering Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group) or Listed Directory Number. Single renumbering is also used for Remote Access, Park, Idle Line Access (Key and Behind Switch only), and Automatic Route Selection (Hybrid/PBX only).

  • Page 58: Block Renumbering

    Block Renumbering Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered. When required, this procedure should be performed immediately following the selection of a system numbering plan.
  • Page 59 Block Renumbering Summary: Block Renumbering Programmable by System manager Mode System idle Idle Condition Form 2a, System Numbering: Extension Jacks Planning Form Form 2b, System Numbering: Digital Adjuncts Form 2d, System Numbering: Special Renumbers Not applicable Factory Setting Old and new extension numbers Valid Entries Inspect Copy Option...

  • Page 60: Direct Station Selector (Dss) Page Buttons

    Direct Station Selector (DSS) Page Buttons Direct Station Selector (DSS) Page Buttons Use this procedure to set the three Page buttons on the DSS to correspond to the system numbering plan. This procedure assigns extension numbers to DSS buttons. You cannot program individual buttons on a DSS; this is the only method for programming DSS buttons.
  • Page 61 Direct Station Selector (DSS) Page Buttons Summary: Assign Direct Station Selector Page Buttons Programmable by System manager Mode Not required Idle Condition Planning Form Form 6a, Optional Operator Features Factory Setting Page 1=0; Page 2=50; Page 3=100 1, 2, 3 Valid Entries Inspect Copy Option...
  • Page 62 Direct Station Selector (DSS) Page Buttons 3-10 System Renumbering...

  • Page 63: System Operator Positions

    System Operator Positions A system operator position, for a Queued Call Console (QCC) operator or a Direct-Line Console (DLC) operator, should be programmed before you program lines or trunks. The Queued Call Console (QCC) operator position is available only for Hybrid/PBX systems.

  • Page 64: Maximum Number Of Operator Positions

    Primary Operator Positions Table 4-1 shows the maximum number of operator positions allowed for any one system. Table 4-1. Maximum Number of Operator Positions Maximum Positions Position Type Type of Telephone MLX-20L MLX-20L MLX-28D Analog multiline telephones MERLIN II Display Consoles Total QCC + DLC Any combination of operator positions can be assigned as long as no more than four operator positions are QCCs and the total number of operator...

  • Page 65: Primary Operator Positions

    Primary Operator Positions Primary Operator Positions The primary operator position is the extension to which your call is directed when 0 is dialed on a System Access button. The first extension jack on the first MLX module in your system is assigned as the primary operator position. If your system has QCC operator positions, this position must be changed from the factory setting (DLC) to a QCC operator position.
  • Page 66 QCC Operator Position Summary: QCC Operator Positions Programmable by System manager Mode Hybrid/PBX Idle Condition System idle Planning Form Form 2a, System Numbering: Extension Jacks Factory Setting Type: DLC Valid Entries First or fifth extension jack on MLX module (maximum: two per module;...

  • Page 67: Dlc Operator Positions

    DLC Operator Positions DLC Operator Positions DLC operator positions can be assigned to the first and fifth extension jacks on the first modules with digital or analog multiline extension jacks. A maximum of eight DLC operator positions can be assigned. Any combination of operator positions can be assigned as long as there are no more than four QCC operator positions and no more than a total of eight operator positions.
  • Page 68 DLC Operator Positions Summary: Identify or Remove DLC Operator Positions Programmable by System manager Mode Idle Condition System idle Planning Form Form 2a, System Numbering: Extension Jacks Type: DLC Factory Setting Valid Entries First or fifth extension jack on MLX module (maximum: two per module;...

  • Page 69: Lines And Trunks

    Lines and Trunks The procedures in this section are used to assign optional features to individual lines and trunks. The following optional features can be assigned: Type of Trunk Outmode Signaling for Loop- or Ground-Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type Hold Disconnect Interval...
  • Page 70 Type of Trunk Separate sections cover “DS1 Facilities,” “Tie Trunks,” “DID Trunks,” and “PRI Facilities.” A slot is the physical location of the individual module on the control unit. There is a maximum of 17 slots which are numbered as follows: Basic carrier: slots 1 through 5 First expansion carrier: slots 6 through 11 Second expansion carrier: slots 12 through 17...

  • Page 71: Type Of Trunk

    Type of Trunk Type of Trunk Use this procedure to specify the type of trunk, loop-start (LS) or ground-start (GS), for each outside trunk connected to one of the following modules: 400 GS/LS 408 GS/LS 800 GS/LS 408 GS/LS-MLX 800 GS/LS-ID (loop-start trunks only) Any combination of trunk types (all loop-start, all ground-start, or some of each) is permissible.

  • Page 72: Outmode Signaling For Loop- Or Ground-Start Trunks

    Outmode Signaling for Loop- or Ground-Start Trunks Outmode Signaling for Loop- or Ground-Start Trunks Use this procedure to identify either touch-tone signaling or rotary-dial signaling for outgoing calls placed by using the specified loop- or ground- start trunk. NOTE: Since the factory setting is touch-tone, this procedure is not required if your system has only touch-tone lines/trunks.
  • Page 73 Outmode Signaling for Loop- or Ground-Start Trunks Summary: Outmode Signaling for Loop- or Ground-Start Trunks Programmable by System manager Mode Loop-Start: All; Ground-Start: Hybrid/PBX only: Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Touch-tone Valid Entries Touch-tone, Rotary Inspect...

  • Page 74: Rotary Trunk Digit Transfer

    Rotary Trunk Digit Transfer Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial lines/trunks are sent one by one as they are dialed (no delay), or are stored and sent when dialing is completed (delay). Contact your service provider for more information about the appropriate setting.

  • Page 75: Disconnect Signaling Reliability

    Disconnect Signaling Reliability Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop-start trunks as one of the following: Reliable. Signal sent within a short time. Unreliable. Signal may not be provided. The setting selected applies to all trunks in the system because trunks cannot be programmed individually.

  • Page 76: Toll Type

    Toll Type Toll Type Use this procedure to specify whether users have to dial a toll prefix (1 or 0) before dialing an area code and telephone number. (Your local telephone company should verify toll prefix requirements for each line/trunk.) This setting is used by the system to classify calls as local or long distance so that appropriate toll restrictions can be applied.
  • Page 77 Toll Type Summary: Toll Type Programmable by System manager Mode Not required Idle Condition Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Toll prefix required Required, Not required Valid Entries Inspect Copy Option To program a single line/trunk: Console Procedure Select entry mode Dial no.

  • Page 78: Hold Disconnect Interval

    Hold Disconnect Interval Hold Disconnect Interval Use this procedure to specify the number of milliseconds before a loop-start line/trunk is released when a caller on hold hangs up and abandons the call. This can be specified as either a long interval (450 ms) or a short interval (50 ms).
  • Page 79 Hold Disconnect Interval Summary: Hold Disconnect Interval Programmable by System manager Mode Idle Condition Not required Form 2c, System Numbering: Line/Trunk Jacks Planning Form Factory Setting Long interval (450 ms) Valid Entries Long interval, Short interval Inspect Copy Option To program a single line/trunk: Console Procedure More Select entry...

  • Page 80: Principal User For Personal Line

    Principal User for Personal Line Principal User for Personal Line Use this procedure to assign or remove one telephone as principal user for a personal line. When a telephone with Remote Call Forwarding activated is assigned as principal user, calls received on the personal line are forwarded to an outside telephone number.
  • Page 81 Principal User for Personal Line Summary: Principal User for Personal Line Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC...

  • Page 82: Qcc Queue Priority Level

    QCC Queue Priority Level QCC Queue Priority Level Use this procedure to assign QCC queue priority level values (1 to 7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which calls are sent to the QCC operator positions.
  • Page 83 QCC Queue Priority Level Summary: QCC Queue Priority Level Programmable by System manager Mode Hybrid/PBX Not required Idle Condition Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Valid Entries 1 to 7 Inspect Copy Option To program a single line/trunk: Console Procedure More Dial priority level...

  • Page 84: Qcc Operator To Receive Calls

    QCC Operator to Receive Calls QCC Operator to Receive Calls Use this procedure to specify whether or not incoming calls on each line/trunk ring into the QCC queue, and to identify the QCC system operator positions that receive incoming calls on each line/trunk. NOTES: This procedure applies to Hybrid/PBX mode only in a system that includes QCC operator positions.
  • Page 85 QCC Operator to Receive Calls Summary: QCC Operator to Receive Calls System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 2c, System Numbering: Line/Trunk Jacks Planning Form No QCC operator is assigned to receive calls. Factory Setting Extension number of first or fifth extension jack Valid Entries Inspect Copy Option...

  • Page 86: Incoming Call Line Identification (Iclid) Delay

    Incoming Call Line Identification (ICLID) Delay Incoming Call Line Identification (ICLID) Delay Use this procedure to delay the alerting (ringing) of LS-ID calls to all extensions until approximately six seconds have elapsed since the port module informed the system software that the line was ringing, or the system software has been informed that ICLID information is available, whichever comes first.
  • Page 87 Incoming Call Line Identification (ICLID) Delay Summary: Incoming Call Line Identification (ICLID) Delay Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting No delay Valid Entries Trunk numbers Inspect Yes, but only to the same trunk type Copy Option To program a single line/trunk: Console Procedure...

  • Page 88: Trunks To Pools Assignment

    Trunks to Pools Assignment Trunks to Pools Assignment Use this procedure to create trunk pools (groups of outside lines/trunks connected to the system). Trunk pools are used to specify preferred routes for Automatic Route Selection (ARS). In addition, trunk pools enable users to select a line/trunk by dialing a pool dial-out code or by pressing a single button on the telephone.
  • Page 89 Trunks to Pools Assignment NOTE: This procedure applies to Hybrid/PBX mode only. Summary: Trunks to Pools Assignment Programmable by System manager Hybrid/PBX Mode Trunk idle Idle Condition Form 2c, System Numbering: Line/Trunk Jacks Planning Form All loop-start trunks are assigned to the main trunk pool Factory Setting (factory-set extension number 70);...

  • Page 90: Copy Options For Lines/Trunks

    Copy Options for Lines/Trunks Copy Options for Lines/Trunks Use this procedure to copy options assigned to loop-start or ground-start trunks, Tie trunks, or DID trunks. Note that many of these options apply to Hybrid/PBX systems only. The following information is copied for each line/trunk type: Loop-Start or Ground-Start Trunks (including those emulated on T1 facilities).
  • Page 91 Copy Options for Lines/Trunks 4. If you are copying assignments to a block of lines/trunks and one of the lines or trunks is in use, you see the message Trunk Busy - Pls wait on your display. The copying for the rest of the lines/trunks in the block is delayed until the busy line/trunk becomes idle.
  • Page 92 Copy Options for Lines/Trunks Summary: Copy Options for Lines/Trunks Programmable by System manager All (but note differences) Mode Not required Idle Condition Form 2c, System Numbering: Line/Trunk Jacks Planning Form Form 3c, Incoming Trunks: TIE Form 3d, Incoming Trunks: DID Not applicable Factory Setting Not applicable...

  • Page 93: Ds1 Facilities

    DS1 Facilities Use the procedures in this section to program the following options for DS1 facilities (T1 or PRI) connected to a 100D (DS1) module: Type of DS1 facility — T1 — PRI Frame Format Zero Code Suppression Signaling Mode Line Compensation Clock Synchronization Channel Service Unit...

  • Page 94: Type Of Ds1 Facility

    Type of DS1 Facility Type of DS1 Facility Use this procedure to specify the type of facility (T1 or PRI) connected to a 100D (DS1) module. If T1 type is programmed, and the channels are used for emulation and/or AT&T Switched Network (ASN), you must specify the type of channel emulation.
  • Page 95 Type of DS1 Facility Summary: Type of DS1 Facility System manager Programmable by Mode 100D module idle Idle Condition Form 2c, System Numbering: Line/Trunk Jacks Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Valid Entries T1, PRI Inspect Copy Option To select PRI:...
  • Page 96 Type of DS1 Facility PC Procedure To select PRI: [F4] [F1] Type slot no. [F10] [F1] [F2] [F10] [F5] [F5] [F5] [F5] To select T1: All Ground, All Loop, All DID, All Unequip: [F4] [F1] Type slot no. [F10] [F1] [F1] Õ...

  • Page 97: Frame Format

    Frame Format Frame Format Use this procedure to specify the framing format for the 100D module as D4-compatible or Extended Superframe. Your selection must match the framing mode at the far end of the DS1 facility. Summary: Frame Format Programmable by System manager Mode Idle Condition...

  • Page 98: Zero Code Suppression

    Zero Code Suppression Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI zero code suppression (AMI-ZCS) or bipolar 8 zero suppression (B8ZS). Your selection must match the suppression at the far end of the DS1 facility. Summary: Zero Code Suppression System manager Programmable by...

  • Page 99: Signaling Mode

    Signaling Mode Signaling Mode Use this procedure to specify the signaling for the 100D module as robbed-bit or common-channel signaling. NOTE: This procedure is needed only for T1 facilities; common-channel signaling is set automatically for PRI facilities. Summary: Signaling Mode Programmable by System manager Mode...

  • Page 100: Line Compensation

    Line Compensation Line Compensation Use this procedure to specify the amount of cable loss in decibels. Cable loss is based on the length of cable between the 100D module and the Channel Service Unit, as shown below: 1 = 0.6 dB loss 2 = 1.2 dB loss 3 = 1.8 dB loss 4 = 2.4 dB loss...

  • Page 101: Clock Synchronization

    Clock Synchronization Clock Synchronization Use this procedure to specify the modules that provide primary, secondary, and tertiary clock synchronization. (Contact your service provider for more information about the appropriate setting.) You can also specify whether the clock is synchronized to the external endpoint (loop) or to the clock reference source (local).

  • Page 102: Channel Service Unit

    Channel Service Unit Channel Service Unit Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access. NOTE: You do not need to use this procedure unless your system emulates loop-start or ground-start with the T1 type of DS1 facility.

  • Page 103: Tie Trunks

    Tie Trunks This section covers programming procedures for the following tie trunk options: Direction Trunk Seizure Type E&M Signal Dial Mode Trunk Dial Tone Trunk Answer Supervision Time Disconnect Time Tie Trunks 7-1...

  • Page 104: Direction

    Direction Direction Use this procedure to specify whether tie trunks operate in a one-or two-way direction. For one-way tie trunks, you must also specify whether the direction is out or in. Summary: Direction System manager Programmable by Mode Tie trunk idle Idle Condition Form 3c, Incoming Trunks: Tie Planning Form...

  • Page 105: Tie Trunk Seizure Type

    Tie Trunk Seizure Type Tie Trunk Seizure Type Use this procedure to specify whether the seizure type of incoming or outgoing tie trunk is wink, delay, immediate, or automatic. The following settings are recommended when T1 facilities are programmed for tie-trunk emulation to provide special network services [such as Megacom, Megacom 800, or Software Defined Network (SDN)]: If Automatic Route Selection (ARS) is used for all outgoing calls and no personal line or Pool buttons are used, assign the wink signaling type.
  • Page 106 Tie Trunk Seizure Type Summary: Tie Trunk Type System manager Programmable by Mode Tie trunk idle Idle Condition Form 3c, Incoming Trunks: Tie Planning Form Wink Factory Setting Wink, Delay, Immediate, Automatic Valid Entries Inspect Copy Option Intype or Outtype Dial Console Procedure LinesTrunks...

  • Page 107: E&M Signal

    E&M Signal E&M Signal Use this procedure to specify the type of tie trunk signal, as follows: E&M Mode — 1S. Type 1 Standard. Tie trunks that are connected through the local telephone company. — 1C. Type 1 Compatible. Tie trunks that are connected directly to a system that uses 1S signaling.

  • Page 108: Dial Mode

    Dial Mode Dial Mode Use this procedure to specify whether an incoming or outgoing tie trunk is touch-tone or rotary. Touch-tone cannot be programmed for incoming immediate signaling tie trunks. Users of touch-tone single-line telephones cannot make calls by using individual trunks programmed for rotary operation.
  • Page 109 Dial Mode PC Procedure To program a single line/trunk: [F4] [F2] [F6] or [F7] [F6] Type line/trunk no. [F10] or [F8] [F5] [F5] [F5] To program a block of lines/trunks: [F4] [F2] [F6] or [F7] Select block of lines Toggle letter G On/Off [F5] [F5]...

  • Page 110: Tie Trunk Dial Tone

    Tie Trunk Dial Tone Tie Trunk Dial Tone Use this procedure to specify whether the system provides dial tone for people calling in on a tie trunk. Settings are remote (system provides dial tone) and local (system does not provide dial tone). Summary: Tie Trunk Dial Tone System manager Programmable by...

  • Page 111: Tie Trunk Answer Supervision Time

    Tie Trunk Answer Supervision Time Tie Trunk Answer Supervision Time Use this procedure to specify the tie trunk answer supervision time in milliseconds. This is the time limit for the called system to respond. Summary: Tie Trunk Answer Supervision Time Programmable by System manager Mode...

  • Page 112: Disconnect Time

    Disconnect Time Disconnect Time Use this procedure to specify the tie trunk disconnect time limit in milliseconds. Summary: Disconnect Time Programmable by System manager Mode Idle Condition Not required Planning Form Form 3c, Incoming Trunks: Tie Factory Setting 300 ms Valid Entries 140 to 2400 ms Inspect...

  • Page 113: Did Trunks

    DID Trunks This section covers programming DID trunks and includes procedures for the following: Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE: These procedures apply to Hybrid/PBX mode only. DID Trunks 8-1...

  • Page 114: Block Assignment

    Block Assignment Block Assignment Use this procedure to assign each DID trunk connected to the system to either Block 1 or Block 2. Summary: Block Assignment Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3d, Incoming Trunks: DID Factory Setting Block 1 Valid Entries...

  • Page 115: Did Trunk Type

    DID Trunk Type DID Trunk Type Use this procedure to specify the DID trunk type as either immediate-start or wink-start. Wink-start is more reliable if the local telephone company supports Summary: DID Trunk Type Programmable by System manager Hybrid/PBX Mode Idle Condition DID trunk idle Planning Form...

  • Page 116: Disconnect Time

    Disconnect Time Disconnect Time Use this procedure to specify the DID trunk disconnect time limit in milliseconds. Summary: Disconnect Time Programmable by System manager Mode Hybrid/PBX Not required Idle Condition Form 3d, Incoming Trunks: DID Planning Form Factory Setting 500 ms 10 to 2400 ms, in increments of 10 ms Valid Entries Inspect...

  • Page 117: Expected Digits

    Expected Digits Expected Digits Use this procedure to tell the system how many digits are sent by the local telephone company. Summary: Expected Digits Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3d, Incoming Trunks: DID Factory Setting 3 digits Valid Entries...

  • Page 118: Delete Digits

    Delete Digits Delete Digits Use this procedure to specify the number of leading digits to be deleted from the digits sent by the local telephone company. Use this procedure when the number of digits sent by the telephone company is greater than the number in the system numbering plan.

  • Page 119: Add Digits

    Add Digits Add Digits Use this procedure to specify the number of leading digits that must be added to the digits sent by the local telephone company. Use this procedure when the number of digits sent by the telephone company is fewer than the number in the system numbering plan.

  • Page 120: Signaling

    Signaling Signaling Use this procedure to specify whether the type of dialing signal from the local telephone company is touch-tone or rotary. Touch-tone dial mode cannot be programmed for immediate-start DID trunks. Touch-tone single-line telephone users cannot make calls by using individual trunks programmed for rotary operation.

  • Page 121: Invalid Destination

    Invalid Destination Invalid Destination Use this procedure to specify whereto direct outside calls (received on DID trunks) for unassigned extension numbers. Calls can be directed to a backup position (normally the primary system operator) or given a fast busy signal. See “QCC Operator to Receive Call Types”...
  • Page 122 Invalid Destination 8-10 DID Trunks...

  • Page 123: Pri Facilities

    PRI Facilities The procedures in this section provide the steps for programming the following options for Primary Rate Interface (PRI) facilities connected to a 100D (DS1) module: Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send Test Telephone Number Timers and Counters...
  • Page 124 Telephone Number NOTE: If you are adding PRI facilities to an existing system, certain values must be set correctly. To inspect or change these values, see “DS1 Facilities.” Do not start these procedures until you have checked the following: Type of DS1 Facility must be set to PRI. Frame format must be specified correctly.

  • Page 125: Telephone Number

    Telephone Number Telephone Number Use this procedure to assign a string of up to 12 digits to each PRI channel. This string must match the number sent by the network (that is, the number provided by the PRI service provider) to indicate the number dialed by an outside caller.

  • Page 126: B-Channel Groups

    B-Channel Groups B-Channel Groups Use this procedure to perform the following: Assign B-channels to a group. Associate individual ISDN channels (that can place and receive calls) on the B-channels in each group. B-channels are partitioned into trunk groups when PRI service is ordered. The trunk groups defined when service is ordered must match the B-channel groups defined when MERLIN LEGEND is programmed.
  • Page 127 B-Channel Groups Summary: B-Channel Groups Programmable by System manager Mode Hybrid/PBX, Key Idle Condition Not required Planning Form Form 3b, incoming Trunks: DS1 Connectivity (100D module) Factory Setting Not applicable Valid Entries Group numbers (1 to 80) Inspect Copy Option Console Procedure To program a single line/trunk: Dial...

  • Page 128: Network Service

    Network Service Network Service Use this procedure to specify the type of outgoing service provided by each B-channel group (Megacom WATS and 800, MultiQuest® Service, ACCUNET® Switched Digital Service (SDS), or Software Defined Network (SDN). NOTE: You can enter a service not shown on the Network Service screen by using the five-digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI signaling protocol.

  • Page 129: Copy Telephone Number To Send

    Copy Telephone Number to Send Copy Telephone Number to Send Use this procedure to indicate whether or not the telephone number to send to the network (for calls going out over ISDN lines assigned to a B-channel group) is copied from the number assigned to that channel. Select Do not Copy Phone Number when a telephone number to send is assigned to each channel in the B-channel group or when no telephone number is to be sent to the network.

  • Page 130: Incoming Routing

    Incoming Routing Incoming Routing Use this procedure to specify whether incoming routing is by line appearance or according to dial plan. Dial Plan Routing is available in Hybrid/PBX mode only. Summary: Incoming Routing System manager Programmable by Line appearance: Hybrid/PBX, Key; Dial Plan Routing: Mode Hybrid/PBX Only Not required...

  • Page 131: Telephone Number To Send

    Telephone Number to Send Telephone Number to Send Use this procedure to assign the telephone number to send to the network when outgoing calls are made on an ISDN line. If the person being called subscribes to an automatic number identification service, the number indicates who is calling.

  • Page 132: Test Telephone Number

    Test Telephone Number Test Telephone Number Use this procedure to assign a test line or trunk telephone number for each 100D module installed in the control unit. The number assigned to the test line/trunk must be different from the numbers assigned to other channels in the same B-channel group.

  • Page 133: Timers And Counters

    Timers and Counters Timers and Counters Use this procedure to set timer and counter thresholds. CAUTION: The factory settings for these thresholds are standard and rarely need to be changed. If you are not sure of the correct timer and threshold settings for your PRI lines and trunks, check with your authorized support representative before you make a change.
  • Page 134 Timers and Counters T308 Timer. Times the delay in network response when the system sends a release message to clear a call. T309 Timer. Times the duration of a D-channel data link failure (a loss of signaling for the entire PRI connection). T310 Timer.
  • Page 135 Timers and Counters Summary: Timers and Counters Programmable by System manager Mode Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting See Table 9-1 Valid Entries See Table 9-1 Inspect Copy Option Console Procedure Dial slot no.
  • Page 136 Timers and Counters Table 9-1. Timers and Counters Purpose Timer/Counter Factory Setting Valid Range T200 Timer Maximum response time 1 second 1000 to 3000 ms 1 to 60 seconds T203 Timer Maximum time 30 seconds N200 Counter Maximum transmissions 3 transmissions 1 to 5 transmissions N201 Counter...

  • Page 137: Terminal Equipment Identifier

    Terminal Equipment Identifier Terminal Equipment Identifier Use this procedure to assign the link layer address of a piece of equipment connected to each D-channel. Normally, only one piece is connected and the system assumes that the Terminal Equipment Identifier (TEI) is 0. CAUTION: The value of the TEI rarely has to be changed.

  • Page 138: Dial Plan Routing

    Dial Plan Routing Dial Plan Routing Dial plan routing provides a way to route incoming calls on a “per B-channel group” basis. An incoming call is routed by matching the incoming number (by service, number of digits, and pattern) and then optionally deleting and/or adding digits to direct the call to a specific endpoint.
  • Page 139 Dial Plan Routing Summary: Dial Plan Routing Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Service: empty; Patterns: blank; Total Digits: 0; Delete Digits: 0; Add Digits: 0 Valid Entries Service: Toll, Local, Miscellaneous Entries: 0-15...
  • Page 140 Dial Plan Routing To specify Add Digits: Dial LinesTrunks DialPlanRtg Add Digits entry no. Drop Dial add digits Enter Enter Exit Exit Exit PC Procedure To specify Service: [F4] [F6] [F7] [F2] Type entry no. [F10] Select service [F10] [F5] [F5] [F5] To specify Patterns:...

  • Page 141: Outgoing Tables

    Outgoing Tables Outgoing Tables PRI provides tables that work in conjunction with personal lines, pools, and ARS tables to route calls. The following tables specify services for outgoing calls: Call-by-Call. Selects an outgoing service, based on routing digits and the bearer capability (voice, data, or both) of the calling extension. It allows a single group of B-channels to carry a variety of services, such as ACCUNET, SDN, and Megacom WATS.
  • Page 142 Network Selection Tables Summary: Network Selection Tables Programmable by System manager Key and Hybrid/PBX Mode Not required Idle Condition Form 3b, Incoming Trunks: DS1 Planning Form Connectivity (100D module) Not applicable Factory Setting Valid Entries Prefix for long distance carrier Inspect Copy Option Dial...

  • Page 143: Special Services Tables

    Special Services Tables Special Services Tables Eight tables provide for international calling and for operator-assisted calls. Default tables include the special prefixes 0 and 00 for operator-assisted calls. Dialed numbers are matched against entries in these tables for patterns (011, 010, 01, 00, 0, and 1); for operator assistance (operator-assisted, presubscribed common carrier operator, and none);...
  • Page 144 Special Services Tables To specify Delete Digits: LinesTrunks OutgoingTbl SpecialServ Dial entry no. Drop Dial DeleteDigit Enter pattern Enter Exit Exit Exit Exit PC Procedure To specify Pattern: [F4] [F6] [F8] [F2] [F1] Type entry no. [F10] [Alt] + [P] Type pattern [F10] [F5]...

  • Page 145: Call-By-Call Service Table

    Call-by-Call Service Table Call-by-Call Service Table When a call is placed on a Call-by-Call B-channel group, a specific service is selected. The selected service depends on the match between the dialed digits and the table entries. A service must be specified; otherwise the entry is ignored.
  • Page 146 Call-by-Call Service Table Summary: Call-by-Call Service Table Programmable by System manager Mode Key and Hybrid/PBX Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Not applicable Valid Entries Pattern: up to eight digits Call Type: voice, data, both Service: AT&T Toll, Local, Miscellaneous Delete Digits: 0 to 8...
  • Page 147 Call-by-Call Service Table PC Procedure To specify Patterns: [F4] [F6] [F8] [F3] [F1] Type list no. [F10] [Alt] + [P] Type pattern [F10] [F5] [F5] [F5] [F5] To specify Voice/Data: [F4] [F6] [F8] [F3] [F2] Type list no. [F10] Select voice, data, or both [F10] [F5] [F5]...
  • Page 148 Call-by-Call Service Table 9-26 PRI Facilities...
  • Page 149 Telephones This section contains the following summaries: Assigning outside lines or trunks to the buttons on a telephone (including lines and trunks used for loudspeaker paging). Copying line button assignments from one telephone to an individual telephone or block of telephones. Assigning the following buttons on telephones (for Hybrid/PBX systems only): —...

  • Page 150: Assign Trunks Or Pools To Telephones

    Assign Trunks or Pools to Telephones Assign Trunks or Pools to Telephones Use this procedure to assign outside lines/trunks (connected to the control unit) to specific buttons on each telephone. The lines/trunks assigned to a button on a telephone are called personal lines. This procedure is used only to change or add personal lines, Loudspeaker Paging, or Pool buttons (Hybrid/PBX only) to telephones.
  • Page 151 Assign Trunks or Pools to Telephones Hybrid/PBX only. Individual lines/trunks assigned to a pool can be assigned to a button only on a DLC operator position. If one of the lines/trunks in a pool is assigned to a button on a non-DLC telephone, the result is a Pool button assignment.
  • Page 152 Assign Trunks or Pools to Telephones Summary: Assign Trunks or Pools to Telephones Programmable by System manager Mode All, but note differences in factory settings. Idle Condition Telephone idle Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog...
  • Page 153 Assign Trunks or Pools to Telephones Hybrid/PBX Mode. System Access Ring (SA Ring), System Access Voice (SA Voice), and System Access Originate Only (SA Orig Only) buttons are assigned to all analog multiline telephones and MLX telephones (excluding operator positions). Five Call buttons are assigned to QCC operator positions.

  • Page 154: Copy Line/Trunk Assignments

    Copy Line/Trunk Assignments Copy Line/Trunk Assignments Use this procedure to copy outside line/trunk button assignments, pool dial-out code restrictions (Hybrid/PBX only), and (for operator positions only) Night Service information from one extension to another extension or block of extensions with identical requirements. If you are copying assignments to a block of extensions and one of the extensions in the block is in use, the display shows the Station Busy - Pls Wait message.
  • Page 155 Copy Line/Trunk Assignments Summary: Copy Line/Trunk Assignments Programmable by System manager Mode Idle Condition Telephone idle Planning Form 4a, Extension Copy: Analog Multiline Telephone Template 4c, Extension Copy: MLX Telephone Template Factory Setting Not applicable Valid Entries Not applicable Inspect Yes: lines/pools assigned to an extension Copy Option Not applicable...

  • Page 156: Assign Intercom Or System Access Buttons

    Assign Intercom or System Access Buttons Assign Intercom or System Access Buttons Use this procedure to assign or change the assignments for Intercom (ICOM) buttons used to make and receive inside calls. This includes the following types of Intercom buttons: R i n g Voice Originate Only (Ring or Voice)
  • Page 157 Assign Intercom or System Access Buttons Each System Access Ring or Voice on an individual telephone can be assigned as a Shared System Access (SSA) button on up to 27 other telephones. Release 2.1 and earlier Each System Access Ring or Voice on an individual telephone can be assigned as a Shared System Access (SSA) button on up to 16 other...
  • Page 158 Assign Intercom or System Access Buttons Summary: Assign Intercom or System Access Buttons System manager Programmable by All, but note differences in factory settings Mode Telephone idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjuncts: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog...
  • Page 159 Assign Intercom or System Access Buttons Hybrid/PBX Mode. System Access Ring (SA Ring), System Access Voice (SA Voice), and System Access Originate Only Ring (SA Orig Only) buttons are assigned to all analog multiline and MLX telephones, excluding operator positions. Two System Access Ring buttons and a System Access Originate Only Ring button are assigned to tip/ring equipment (for example, single-line telephones or fax machines connected to an 012...

  • Page 160: Speakerphone (Bis) Or Hands Free Answer Intercom (Hfai) Capability

    Analog Multiline Telephone Without Built-in Speakerphone (BIS) or Hands Free Answer Intercom (HFAI) Capability Analog Multiline Telephone Without Built-in Speakerphone (BIS) or Hands Free Answer Intercom (HFAI) Capability Use this procedure to identify analog multiline telephones with flat membrane buttons that do not have built-in speakerphones (BIS) or Hands Free Answer Intercom (HFAI) capability.
  • Page 161 Analog Multiline Telephone Without Built-in Speakerphone (BIS) or Hands Free Answer Intercom (HFAI) Capability Summary: Analog Multiline Telephones Without BIS or HFAI Capability Programmable by System manager Mode Idle Condition Not required Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC): Analog Data Form 1a, Modem Data Stations Factory Setting All models of analog multiline telephones (except the...

  • Page 162: Analog Multiline Telephones With Voice Announce To Busy

    Analog Multiline Telephones with Voice Announce to Busy Analog Multiline Telephones with Voice Announce to Busy Use this procedure to dedicate a voice or voice pair to be used to provide the Voice Announce to Busy feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone’s extension number.
  • Page 163 Analog Multiline Telephones with Voice Announce to Busy Summary: Analog Multiline Telephones with Voice Announce to Busy Programmable by System manager Mode Idle Condition System idle Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC) Analog Data Form 1a, Modem Data Station Factory Setting Not applicable Valid Entries...

  • Page 164: Analog Multiline Telephones In Data Stations

    Analog Multiline Telephones in Data Stations Analog Multiline Telephones in Data Stations See Chapter 19, “Data Features.” 10-16 Telephones...

  • Page 165: Music On Hold

    Auxiliary Equipment The procedures in this section describe the steps needed to perform the following: Identify the line/trunk jacks used for Music on Hold, loudspeaker paging, and maintenance alarms. Identify the extension jacks used for fax, MERLIN MAIL, Voice Messaging System, Automated Attendant, and AUDIX Voice Power. Music on Hold Use this procedure to identify the line/trunk jack reserved for connection of a music source, such as a radio, tape player, or stereo system.
  • Page 166 Music on Hold 3. You cannot assign the line/trunk identified for Music on Hold to a line/trunk pool. If the line/trunk is currently assigned to a pool, you must remove it before you program this option. 4. You cannot assign the line/trunk identified for use with Music on Hold to a button on any telephone or as a Remote Access trunk, and you cannot use the line/trunk jack identified for Music on Hold for a loudspeaker paging system or maintenance alarm.

  • Page 167: Loudspeaker Paging

    Loudspeaker Paging Loudspeaker Paging Use this procedure to identify the line/trunk jack reserved for connection of loudspeaker paging equipment. NOTES: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
  • Page 168 Loudspeaker Paging Summary: Loudspeaker Paging System manager Programmable by All, but in Hybrid/PBX mode the line/trunk designated Mode for loudspeaker paging cannot be assigned to a line/trunk pool. Idle Condition Line/trunk idle Form 2c, System Numbering: Line/Trunk Jacks Planning Form Factory Setting Not Applicable Valid Entries...
  • Page 169 Use this procedure to add a fax machine by assigning the extension jack used to connect the fax machine. To remove a fax machine and free the extension jack for another use, you must remove the extension jack assignment. In addition, you can specify the extensions to receive a message-waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the message-waiting indication.
  • Page 170 Summary: Fax System manager Programmable by Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC 10 seconds Factory Setting...

  • Page 171: Maintenance Alarms

    Maintenance Alarms Maintenance Alarms Use this procedure to identify the line/trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur. You cannot assign the line/trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its line/trunk jack to connect a loudspeaker paging system or Music on Hold.

  • Page 172: Voice Messaging System And Automated Attendant

    Voice Messaging System and Automated Attendant Voice Messaging System and Automated Attendant Use this procedure to specify the touch-tone duration and the interval between digits in codes sent between a voice messaging system and the communications system. The touch-tone duration and interval between digit assignment must be the same as those programmed on the voice messaging system.
  • Page 173 Voice Messaging System and Automated Attendant Summary: Voice Messaging System and Automated Attendant System manager Programmable by Mode Not required Idle Condition (See forms packaged with application.) Planning Form Touch-tone duration: 100 ms Factory Setting Interval between digits: 50 ms Number of rings before transfer: 4 Touch-tone duration: 50 to 200 ms, in increments of 25 Valid Entries...
  • Page 174 Voice Messaging System and Automated Attendant 11-10 Auxiliary Equipment...

  • Page 175: Optional Telephone Features (Continued)

    Optional Telephone Features The summaries in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions Forced Account Code Entry Microphone Operation Remote Call Forwarding Optional Telephone Features 12-1...

  • Page 176: Extension Language

    Extension Language Extension Language Use this procedure to change the language for an MLX telephone. It applies to Releases 1.1 and later only. Summary: Extension Language Users and system manager Programmable by Mode Not required Idle Condition Form 4d, MLX Telephone Planning Form Form 5b, Direct-Line Console (DLC): Digital Data Form 1b, 7500B Data Station...

  • Page 177: Pool Dial-Out Code

    Pool Dial-Out Code Pool Dial-Out Code Use this procedure to allow or restrict dialing pool dial-out codes and the placing of calls on specific line/trunk pools. Entering a pool dial-out code and then deleting that code restricts the user from using the pool associated with the entered code.

  • Page 178: Call Restrictions

    Call Restrictions Call Restrictions Use this procedure to change individual telephone calling restrictions to one of the following: Unrestricted Restricted from making all outgoing calls Restricted from making toll calls Summary: Call Restrictions Programmable by System manager Mode Telephone idle Idle Condition Planning Form Form...

  • Page 179: Copy Call Restrictions

    Copy Call Restrictions Copy Call Restrictions Use this procedure to copy calling restrictions, allowed lists, and disallowed lists. Feature assignment must be completed for the “copy from” extension. These features can then be copied to an individual extension or block of extensions with identical calling restriction requirements.
  • Page 180 Copy Call Restrictions Summary: Copy Call Restrictions Programmable by System manager Mode Idle Condition “Copy to” telephone(s) idle Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c,...

  • Page 181: Ars Restriction Level For Extensions

    ARS Restriction Level for Extensions ARS Restriction Level for Extensions Use this procedure to assign an ARS restriction level to an extension. Only outgoing calls are affected; users can receive inside, local, and toll calls on restricted telephones and can join any type of call in progress. In order to use a route a caller at an extension must have a Restriction Level that is equal to or greater than the Facility Restriction Level (FRL) for the route.

  • Page 182: Forced Account Code Entry

    Forced Account Code Entry Forced Account Code Entry Use this procedure to assign or remove Forced Account Code Entry. When this feature is programmed on individual telephones, the user must enter a 1- to 16-digit account code before making an outside call. Summary: Forced Account Code Entry System manager Programmable by...

  • Page 183: Microphone Operation

    Microphone Operation Microphone Operation Use this procedure to enable or disable microphones on MLX telephones (except QCC operator positions). When the microphone is disabled, users cannot use the speakerphone to conduct conversations. NOTE: The microphone cannot be disabled on analog multiline telephones or on MLX telephones used as QCC operator positions.

  • Page 184: Authorization Code

    Authorization Code Authorization Code The Authorization Code feature allows you to pickup someone else’s telephone, enter your authorization code, and complete a call with the restrictions that apply to your own telephone (home extension). This includes toll restrictions, outward restriction, Facility Restriction Level (FRL), Allowed Lists, Disallowed Lists, Forced Account Code Entry (FACE), Night Service Exclusion List, and Dial Access to Pools.

  • Page 185: Remote Call Forwarding

    Remote Call Forwarding Remote Call Forwarding Use this procedure to allow or disallow the Remote Call Forwarding capability, which allows users to forward calls to an outside number. NOTE: This feature is not recommended unless you have ground-start trunks. See “Disconnect Signaling Reliability”...
  • Page 186 Remote Call Forwarding 12-12 Optional Telephone Features...

  • Page 187: Optional Operator Features

    Optional Operator Features The summaries in this section affect feature programming for both DLC and QCC operator positions and include the following: Operator Hold Timer DLC Operator Automatic Hold QCC Optional Features — Hold Return — Automatic Hold or Release —...

  • Page 188: Operator Hold Timer

    Operator Hold Timer Operator Hold Timer Use this procedure to set the length of the operator hold timer for all DLCs and QCCs. If the system operator does not pick up the call within the time programmed, an abbreviated ring reminds the operator that a call is being held.

  • Page 189: Dlc Operator Automatic Hold

    DLC Operator Automatic Hold DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection. Summary: DLC Operator Automatic Hold Programmable by System manager Mode...

  • Page 190: Hold Return

    Hold Return Hold Return Use this procedure to determine whether calls on hold are returned to the QCC queue or remain on hold, on the QCC operator console, after the hold timer has expired twice. After the hold timer expires the first time, the operator hears an abbreviated ring as a call-on-hold reminder.

  • Page 191: Automatic Hold Or Release

    Automatic Hold or Release Automatic Hold or Release Use this procedure to specify whether a call in progress (on a call button) is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another button. This option cannot be programmed for individual QCC operator positions. The single setting applies to all QCC operator positions.

  • Page 192: Queue Over Threshold

    Queue over Threshold Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.

  • Page 193: Elevate Priority

    Elevate Priority Elevate Priority Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level. If priority is set to 0, calls are not prioritized. Summary: Elevate Priority Programmable by System manager Mode...

  • Page 194: Calls-In-Queue Alert

    Calls-In-Queue Alert Calls-In-Queue Alert Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue. Summary: Calls-In-Queue Alert System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form Disable...

  • Page 195: Qcc Operator To Receive Call Types

    QCC Operator to Receive Call Types QCC Operator to Receive Call Types Use this procedure to specify which QCC operators receive the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers) Calls to the Listed Directory Number (extension for the QCC queue) Calls programmed to return to the QCC queue (returning from directing, camped-on, held calls, and operator parked calls)
  • Page 196 QCC Operator to Receive Call Types Programming an operator position to receive DID calls to invalid destinations does not cause the calls to ring into the QCC queue unless you program such calls to be sent to a backup extension. See “Invalid Destination.”...

  • Page 197: Call Type Queue Priority Level

    Call Type Queue Priority Level Call Type Queue Priority Level Use this procedure to assign a priority value (1 to 7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers)
  • Page 198 Call Type Queue Priority Level Summary: Call Type Queue Priority Level Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting Valid Entries 1 to 7 Inspect Copy Option Console Procedure Select call Operator Queued Call...

  • Page 199: Message Center Operation

    Message Center Operation Message Center Operation Use this procedure to designate one or more QCC operator positions to operate as a message center. The following options are automatically set for the message center position: Incoming calls are not directed to this position. Returning calls are directed to this position (return from extending and operator parked calls).

  • Page 200: Extended (Directed) Call Completion

    Extended (Directed) Call Completion Extended (Directed) Call Completion Use this procedure to specify one of the two basic options shown below for QCC operator positions with a DSS only: Automatic Completion. Allows one-touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.

  • Page 201: Return Ring

    Return Ring Return Ring Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position. This option cannot be programmed for individual QCC operator positions. The setting applies to all QCC operator positions.

  • Page 202: Position Busy Backup

    Position Busy Backup Position Busy Backup Use this procedure to designate the calling group to provide the backup position for the QCC queue. The specified calling group will receive incoming calls when all QCC operator positions are in position-busy mode. Position Busy Backup is programmed for the QCC queue rather than for individual QCC operator positions.

  • Page 203: Optional Group-Assigned Features

    Optional Group-Assigned Features This section contains programming summaries for the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Line/Trunk or Pool Assignments Optional Group Calling Features —...

  • Page 204: Call Pickup Groups

    Call Pickup Groups Call Pickup Groups Use this procedure to assign or remove an extension from a call pickup group. A call pickup group consists of telephone users who can answer one another’s calls by pressing a button or by dialing a code. NOTES: A maximum of 30 call pickup groups, with a maximum of 15 extensions per group, are allowed.

  • Page 205: Group Paging

    Group Paging Group Paging Use this procedure to assign or remove an extension from a paging group. A paging group consists of telephone users who hear common announcements over the telephone speakerphone. Only MLX telephones and analog multiline telephones with speakerphones can be members of a paging group. A maximum of six paging groups with a maximum of 10 extensions per group is allowed.

  • Page 206: Group Coverage Member Assignments

    Group Coverage Member Assignments Group Coverage Member Assignments Use this procedure to assign or remove an extension from a coverage group. A coverage group is a group of senders. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers. NOTE: This procedure assigns senders.
  • Page 207 Group Coverage Member Assignments Summary: Group Coverage Member Assignments System manager Programmable by Mode Not required Idle Condition Form 7c, Group Coverage Planning Form Not applicable Factory Setting Extension numbers Valid Entries Inspect Copy Option More Dial group no. Console Procedure Extensions Group Cover Dial ext.

  • Page 208: Group Coverage Delay Interval

    Group Coverage Delay Interval Group Coverage Delay Interval Use this procedure to specify the number of rings before a call is sent to group coverage receivers. Summary: Group Coverage Delay Interval Programmable by System manager Mode Idle Condition Not required Planning Form Form 7c, Group Coverage Factory Setting...

  • Page 209: Group Calling Member Assignments

    Group Calling Member Assignments Group Calling Member Assignments Use this procedure to assign or remove an extension from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.
  • Page 210 Group Calling Member Assignments Summary: Group Calling Member Assignments System manager Programmable by Mode Not required Idle Condition Form 7c, Group Coverage Planning Form Not applicable Factory Setting Extension numbers Valid Entries Inspect Copy Option More Dial Console Procedure Extensions Grp Calling Members calling group ext.

  • Page 211: Group Calling Line/Trunk Or Pool Assignments

    Group Calling Line/Trunk or Pool Assignments Group Calling Line/Trunk or Pool Assignments Use this procedure to assign or remove lines, trunks, or pools (Hybrid/PBX only) that ring directly into a calling group. Incoming calls on each line/trunk or pool can be directed to only one calling group.

  • Page 212: Hunt Type

    Hunt Type Hunt Type Use this procedure to assign one of the following hunt-type patterns to calling groups: Circular Hunting Pattern. The system distributes calls to group members by hunting in a circular pattern for the first available extension after the one that received the last call to the group. Linear Hunting Pattern.

  • Page 213: Group Calling Delay Announcement

    Group Calling Delay Announcement Group Calling Delay Announcement Use this procedure to designate the announcement device used to play messages to callers while they are waiting in the queue. Only one announcement device can be designated for each calling group; however, more than one calling group can use the same announcement device.

  • Page 214: Group Coverage Receiver

    Group Coverage Receiver Group Coverage Receiver Use this procedure to assign or remove a calling group as receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.

  • Page 215: Group Calling Overflow And Threshold

    Group Calling Overflow and Threshold Group Calling Overflow and Threshold Use this procedure to designate either another calling group or the QCC queue (Hybrid/PBX only) to receive calls when the number of calls waiting in the queue for a calling group is equal to or greater than the programmed threshold.
  • Page 216 Group Calling Overflow and Threshold Summary: Group Calling Overflow and Threshold System manager Programmable by Mode Not required Idle Condition Form 7d, Group Calling Planning Form Overflow coverage: none Factory Setting Threshold: 1 call Backup extension number: 1 to 99 calls Valid Entries Inspect Copy Option...

  • Page 217: Group Calling Message-Waiting Indicator

    Group Calling Message-Waiting Indicator Group Calling Message-Waiting Indicator Use this procedure to designate the extension that will receive message-waiting indications (MWIs) for the calling group. Only one extension can be designated as a message-waiting receiver for each calling group; however, more than one calling group can use the same message-waiting receiver.

  • Page 218: Group Calling Calls-In-Queue Alarm Threshold

    Group Calling Calls-In-Queue Alarm Threshold Group Calling Calls-In-Queue Alarm Threshold Use this procedure to specify the number of unanswered calls that wait in the calling group queue before group members are notified with either an external alert or a light on the telephone. Group members are notified when the number of calls waiting in the queue is equal to or greater than the programmed threshold.

  • Page 219: Group Calling External Alert For Calls-In-Queue Alarm

    Group Calling External Alert for Calls-In-Queue Alarm Group Calling External Alert for Calls-In-Queue Alarm Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold. Only one external alert device can be designated for each calling group.

  • Page 220: Group Type

    Group Type Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
  • Page 221 Group Type Summary: Group Type Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting Automatic Log Out Valid Entries Automatic log in, Automatic log out, Integrated VMI, Generic VMI Inspect Copy Option Console Procedure More More...
  • Page 222 Group Type 14-20 Optional Group-Assigned Features...

  • Page 223: System Features

    System Features This section contains programming summaries for the optional system features that affect all or most system users and includes the following: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status...
  • Page 224 Transfer Return Time Reminder Service Cancel Redirect Outside Calls to Unassigned Extension Numbers Host System Dial Codes for Behind Switch Mode Recall Timer Allowed Lists Assign Allowed Lists to Telephones Disallowed Lists Assign Disallowed Lists to Telephones Remote Access Trunk Assignment Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes...

  • Page 225: Transfer Return Time

    Transfer Return Time Transfer Return Time Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. NOTE: The transfer return time should not be set to 0 in a system with single-line telephones.

  • Page 226: One-Touch Transfer/One-Touch Hold

    One-Touch Transfer/One-Touch Hold One-Touch Transfer/One-Touch Hold Use this procedure to assign the One-Touch Transfer or One-Touch Hold feature. One-Touch Transfer allows users to initiate transfers to another extension by pressing an Auto Dial or DSS button for that extension. If the One-Touch Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
  • Page 227 One-Touch Transfer/One-Touch Hold Summary: One-Touch Transfer/Hold Programmable by System manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting One-Touch Transfer, automatic completion (One-Touch Hold is the factory setting in Behind Switch mode.) Valid Entries Transfer, Hold Inspect Copy Option Console Procedure...

  • Page 228: Transfer Audible

    Transfer Audible Transfer Audible Use this procedure to specify whether an outside caller hears ringing (also called ringback) or Music On Hold while being transferred. Inside callers always hear ringback during a transfer. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).

  • Page 229: Type Of Transfer

    Type of Transfer Type of Transfer Use this procedure to specify whether the system automatically selects an Intercom or System Access Ring or Voice button when the Transfer button, or an Auto Dial or DSS button (for One-Touch Transfer) is pressed. Summary: Type of Transfer Programmable by System manager...

  • Page 230: Camp-On Return Time

    Camp-On Return Time Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Summary: Camp-On Return Time: Programmable by System manager Mode Idle Condition...

  • Page 231: Call Park Return Time

    Call Park Return Time Call Park Return Time Use this procedure to specify the number of seconds before a call put on hold with the Park feature is returned to the originator. Summary: Call Park Return Time Programmable by System manager Mode Idle Condition Not required...

  • Page 232: Delay Ring Interval

    Delay Ring Interval Delay Ring Interval Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring. Summary: Delay Ring Interval Programmable by System manager Mode...

  • Page 233: Automatic Callback Interval

    Automatic Callback Interval Automatic Callback Interval Use this procedure to specify the number of times the telephone rings at the originator’s telephone before the system cancels a Callback request. Summary: Automatic Callback Interval System manager Programmable by Mode Not required Idle Condition Form 8a, System Features Planning Form...

  • Page 234: Extension Status

    Extension Status Extension Status Use this procedure to specify whether the Extension Status (ES) feature is used in Hotel mode or Group Calling/Call Management System (CMS) mode. The calling mode affects the meaning of the LEDs and the use of Auto Dial or DSS buttons when the DLC operator position is in Extension Status mode.

  • Page 235: Smdr Language

    SMDR Language SMDR Language Use this procedure to change the language of the SMDR reports. It applies to Releases 1.1, 2.0, 2.1 and 3.0 only. The default report language is the same as that set for the system language. See “System Language.” Summary: SMDR Language Programmable by System manager...

  • Page 236: Smdr Call Report Format

    SMDR Call Report Format SMDR Call Report Format Use this procedure to specify whether the SMDR call reports are printed in Basic format or ISDN format. In ISDN format, automatic number identification (ANI) information appears in the Calling Number field in place of IN (which appears in the Basic report format).

  • Page 237: Smdr Call Length

    SMDR Call Length SMDR Call Length Use this procedure to set the minimum time length of a call before it is recorded on SMDR call reports. NOTE: If the majority of lines/trunks are PRI, the recommended call length is 1. See Feature Reference for more information.

  • Page 238: Smdr Calls Recorded On Call Report

    SMDR Calls Recorded on Call Report SMDR Calls Recorded on Call Report Use this procedure to specify whether SMDR information should be recorded for both incoming and outgoing calls or for outgoing calls only. Summary: SMDR Calls Recorded on Call Report Programmable by System manager...

  • Page 239: Smdr Account Code Format

    SMDR Account Code Format SMDR Account Code Format For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the Account Code field if no Account Code is entered. Account Code overrides the Authorization Code entry in the SMDR record when both features are used.

  • Page 240: Inside Dial Tone

    Inside Dial Tone Inside Dial Tone Use this procedure to set the inside (system) dial tone to be either different from, or the same as, the outside line/trunk dial tone. NOTE: The inside dial tone must be the same as the outside dial tone when the internal dial tone is not recognized by software applications or modems.

  • Page 241: Reminder Service Cancel

    Reminder Service Cancel Reminder Service Cancel Use this procedure to set the time of day when all programmed Reminder Service calls are automatically canceled. To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time. Summary: Reminder Service Cancel Programmable by System manager...

  • Page 242: Redirect Outside Calls To Unassigned Extension Numbers

    Redirect Outside Calls to Unassigned Extension Numbers Redirect Outside Calls to Unassigned Extension Numbers Use this procedure to specify the extension number to receive redirected calls. Redirected calls include calls made to unassigned numbers by remote access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks.
  • Page 243 Redirect Outside Calls to Unassigned Extension Numbers Summary: Redirect Outside Calls to Unassigned Extension Numbers Programmable by System manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting Extension number of primary operator Valid Entries QCC queue extension number, other extension number Inspect Copy Option Console Procedure...

  • Page 244: Host System Dial Codes For Behind Switch Mode

    Host System Dial Codes for Behind Switch Mode Host System Dial Codes for Behind Switch Mode Use this procedure to assign the host system dial codes for the Transfer, Conference, and Drop features. When multiline telephone users press the Transfer, Conference, or Drop button, a signal is sent to the host service and the communications system features are not accessed.

  • Page 245: Recall Timer

    Recall Timer Recall Timer Use this procedure to designate the length of the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up. Both the interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.

  • Page 246: Allowed Lists

    Allowed Lists Allowed Lists Use this procedure to establish Allowed Lists. These lists are telephone numbers that can be dialed from specified telephones, regardless of any calling restrictions that are assigned to the telephones. A maximum of eight lists (numbered 0 through 7) with a maximum of 10 numbers each (numbered 0 through 9) are allowed.

  • Page 247: Assign Allowed Lists To Telephones

    Assign Allowed Lists to Telephones Assign Allowed Lists to Telephones Use this procedure to assign individual telephones access to established Allowed Lists. More than one Allowed List can be assigned to a telephone. Summary: Assign Allowed Lists to Telephones Mode Idle Condition Not required Planning Form...

  • Page 248: Disallowed Lists

    Disallowed Lists Disallowed Lists Use this procedure to establish Disallowed Lists. These lists are telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones). A maximum of 8 lists (numbered 0 through 7) with 10 entries each (numbered 0 through 9) are allowed.

  • Page 249: Assign Disallowed Lists To Telephones

    Assign Disallowed Lists to Telephones Assign Disallowed Lists to Telephones Use this procedure to assign established Disallowed Lists to individual telephones. Each restricted telephone can be assigned to more than one list. Summary: Assign Disallowed Lists to Telephones Programmable by System manager Mode Idle Condition...

  • Page 250: Remote Access Features

    Remote Access Features Remote Access Features following Remote Access features: This section covers the Trunk Assignment Remote Access Remote Access Automatic Callback without Barrier Codes Remote Access Remote Access Barrier Codes Remote Access with Barrier Codes Security Alert: As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
  • Page 251 Remote Access Features The Remote Access feature helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (writing codes on a piece of paper and improperly discarding it).

  • Page 252: Remote Access Trunk Assignment

    Remote Access Trunk Assignment When possible, block out-of-hours calling. Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling patterns. Limit remote call forward to persons on a need-to-have basis. Remote Access Trunk Assignment Use this procedure to assign or remove the trunks used for remote access. You can also use this procedure to specify whether the Remote Access feature is dedicated (always used for remote access) or shared (used for remote access only when Night Service is activated).
  • Page 253 Remote Access Trunk Assignment Summary: Remote Access Trunk Assignment Programmable by System manager Mode Idle Condition Not required Planning Form Form 3a, Incoming Trunks: Remote Access Factory Setting Remote Access is not assigned Valid Entries Dedicated, Shared, No Remote Inspect Copy Option Console Procedure Dial...

  • Page 254: Remote Access Automatic Callback

    Remote Access Automatic Callback Remote Access Automatic Callback Use this procedure either to allow remote access users to use the Automatic Callback feature to request busy lines/trunks or pools or to prevent use of the Automatic Callback feature. NOTE: This feature applies to Hybrid/PBX mode only. Summary: Remote Access Automatic Callback Programmable by System manager...

  • Page 255: Remote Access Without Barrier Codes

    Remote Access Without Barrier Codes Remote Access Without Barrier Codes Use this procedure to change the class of restriction for one of the following: All non-tie lines/trunks All tie trunks and DID trunks with Remote Access DID remote access code NOTE: If barrier code requirements have been established for remote access users, use “Remote Access with Barrier Codes”...
  • Page 256 Remote Access Without Barrier Codes A maximum of eight Allowed or Disallowed Lists can be assigned to lines/trunks. Class of restriction settings are assigned either to all non-tie trunks or to all tie ‘ trunks and DID trunks. They cannot be assigned to each trunk on an individual basis.
  • Page 257 Remote Access Without Barrier Codes To assign/remove Disallowed Lists: Non-TIE or TIE Lines LinesTrunks RemoteAccss Dial list no. DisallowLst Enter Exit Exit Exit Exit PC Procedure To change Call Restrictions: [F4] [F8] [F2] or [F3] [F2] Select restriction [F10] [F5] [F5] [F5] [F5]...

  • Page 258: Remote Access Barrier Codes

    Remote Access Barrier Codes Remote Access Barrier Codes Use this procedure to establish or remove barrier code requirements as well as to establish or remove the barrier codes themselves. Barrier codes are security passwords that restrict users from making unauthorized remote access calls on tie and non-tie lines and trunks. Callers are allowed three attempts per call to enter the correct remote access barrier code.
  • Page 259 Remote Access Barrier Codes Summary: Remote Access Barrier Codes Programmable by System manager Mode Idle Condition Not required Planning Form Form 3a, Incoming Trunks: Remote Access Factory Setting No barrier codes are established Valid Entries Not applicable Inspect Copy Option Console Procedure To establish or remove code requirements: Non-Tie or TIE Lines...

  • Page 260: Remote Access With Barrier Codes

    Remote Access with Barrier Codes Remote Access with Barrier Codes Use this procedure to change the class of restriction for individual remote access barrier codes. The class of restriction assigned to each barrier code allows or denies the use of the following system features: Restriction.
  • Page 261 Remote Access with Barrier Codes Summary: Remote Access with Barrier Codes System manager Programmable by Mode Not required Idle Condition Form 3a, Incoming Trunks: Remote Access . Planning Form Call restrictions: Factory Setting Barrier Code: outward restricted All other barrier codes: unrestricted ARS restriction level: 3 Unrestricted, Toll Restricted, Outward Restricted;...
  • Page 262 Remote Access with Barrier Codes 15-40 System Features...

  • Page 263: Automatic Route Selection

    Automatic Route Selection This section contains programming procedures for the following Automatic Route Selection (ARS) features: 1 + 7-Digit Dialing Requirements ARS Tables Start and Stop Times for Subpatterns Pool Routing Facility Restriction Level (FRL) Digit Absorption Other Digits N11 Special Numbers Tables Dial 0 Table Voice and/or Data Routing NOTE:...

  • Page 264: 7-Digit Dialing Requirements

    1 + 7-Digit Dialing Requirements 1 + 7-Digit Dialing Requirements Use this procedure for calls placed within the same (home) area code as the system. The procedure allows you to specify whether or not the local telephone company requires a 1 to precede the 7-digit number. The two available settings are: Within Area Code.

  • Page 265: Ars Tables

    ARS Tables ARS Tables Use this procedure for the following tasks: To specify type of table (6-digit, area code, exchange, or 1 + 7-digit number). To add or change area codes to be included in each table. To add or change exchanges to be included in each table. A maximum of 16 tables can be established, numbered 1 through 16.
  • Page 266 ARS Tables Summary: ARS Tables Programmable by System manager Mode Hybrid/PBX Not required Idle Condition Form 3f, Automatic Route Selection Tables Planning Form Factory Setting Not applicable Valid Entries Not applicable Inspect Copy Option Dial table no. Console Procedure Tables ARS Input Enter Specify table type...

  • Page 267: Start And Stop Times For Subpatterns

    Start and Stop Times for Subpatterns Start and Stop Times for Subpatterns Use this procedure to specify the time of day that calls are routed using Subpattern B routing information. Subpatterns are used to provide two different routing patterns according to the time of day.
  • Page 268 Start and Stop Times for Subpatterns Summary: Start and Stop Times Subpatterns Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3f, Automatic Route Selection Tables Form 3g, Automatic Route Selection Default and Special Numbers Tables Factory Setting No time is specified, thus all calls are routed according to Subpattern A.

  • Page 269: Pool Routing

    Pool Routing Pool Routing Use this procedure to identify the trunk pools on which to route calls to area codes and/or exchanges included in ARS tables. A maximum of six routes (numbered 1 through 6) can be specified for each subpattern.

  • Page 270: Facility Restriction Level

    Facility Restriction Level Facility Restriction Level Use this procedure to assign a Facility Restriction Level (FRL) to each route. The FRL ranges from 0 (least restrictive) to 6 (most restrictive) and is used to restrict user access to the route. The FRL assigned to telephones and remote access users is the opposite of the FRL assigned to routes, where 0 is the most restrictive and 6 is the least restrictive.

  • Page 271: Digit Absorption

    Digit Absorption Digit Absorption Use this procedure to specify how many of the digits dialed (0 through 11) by the caller should be absorbed (not sent to the telephone company’s central office) by the system when a call is made on an identified route. Entries of 1 through 11 indicate that the system should not send the specified number of digits, starting with the first digit dialed by the user after the dial-out code.

  • Page 272: Other Digits

    Other Digits Other Digits Use this procedure to specify other (extra) digits that must be added by the system to the beginning of the number dialed by the caller, when calls are placed on an identified route. NOTES: 1. Pool routes must be programmed before you assign other digits. 2.

  • Page 273: N11 Special Numbers Tables

    N11 Special Numbers Tables N11 Special Numbers Tables Use this procedure to specify Facility Restriction Level (FRL) and/or digits that must be added when emergency numbers in the N11 Special Numbers table are dialed (for example, 411, 811, or 911). Subpattern B, absorb, and pool routing cannot be programmed for the N11 Special Numbers tables.

  • Page 274: Dial 0 Table

    Dial 0 Table Dial 0 Table Use this procedure to specify pool routing, Facility Restriction Level (FRL), and Other Digits for the Dial 0 table. Only one route can be specified. The Subpattern B route cannot be specified for this table, and digit absorption cannot be specified. Summary: Dial 0 Table System manager Programmable by...

  • Page 275: Voice And/Or Data Routing

    Voice and/or Data Routing Voice and/or Data Routing Use this procedure to route voice, data, or voice and data. The voice/data specification is used mainly in conjunction with PRI. See Chapter 9, “PRI Facilities,” especially its subtopic, “Outgoing Tables.” Voice/data routes can be associated with Subpattern A or Subpattern B. Summary: Voice and/or Data Routing Programmable by System manager...
  • Page 276 Voice and/or Data Routing 16-14 Automatic Route Selection...

  • Page 277: Night Service

    Night Service This section contains summary information for the following optional Night Service features: Night Service Group Assignment Night Service with Outward Restriction Night Service with Time Set Night Service Group Assignment Use this procedure to assign extensions and calling groups to a Night Service group for coverage after hours.
  • Page 278 Night Service Group Assignment Summary: Night Service Group Assignment System manager Programmable by Mode Not required Idle Condition Form 9a, Night Service: Group Assignment Planning Form Not applicable Factory Setting Not applicable Valid Entries Inspect Copy Option To assign a calling group to a Night Service group: Console Procedure Dial ext.

  • Page 279: Night Service With Outward Restriction

    Night Service with Outward Restriction Night Service with Outward Restriction Use this procedure to prevent unauthorized use of telephones after hours. This feature requires the user to enter a password to make a call when Night Service is activated, unless one of the lists below applies. it also requires an operator to enter a password in order to manually activate Night Service.
  • Page 280 Night Service with Outward Restriction Summary: Night Service with Outward Restriction Programmable by System manager Mode Not required Idle Condition Form 9b, Night Service: Outward Restrictions Planning Form Factory Setting No password 4 digits (any combination of 0 to 9) Valid Entries Inspect Yes (Exclusion List)

  • Page 281: Night Service With Time Set

    Night Service with Time Set Night Service with Time Set Use this procedure to specify the time of day and the days of the week when Night Service is to be activated and deactivated. Enter the time of day as 4 digits, using 24-hour notation. Enter the day of the week as a single digit (0 to 6), with 0 being Sunday.
  • Page 282 Night Service with Time Set Summary: Night Service with Time Set System manager Programmable by Mode Not required Idle Condition Form 9c, Night Service: Time Set Planning Form Not applicable Factory Setting Day: 0 to 6; Time: 0000 to 2359 Valid Entries Inspect Copy Option...

  • Page 283: Labeling

    Labeling This section contains summaries on adding or changing labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory These procedures can be done using Integrated Administration. Programming on the system programming console: Use the buttons next to the display to specify the letters A through I and punctuation.

  • Page 284: Extension Directory

    Extension Directory Extension Directory Use this procedure to establish alphanumeric system labels for display set telephone users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones. A label can have a maximum of seven characters.

  • Page 285: Lines Or Trunks

    Lines or Trunks Lines or Trunks Use this procedure to establish alphanumeric system labels for display set telephone users to identify the line or trunk being used. Summary: Lines or Trunks Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting...

  • Page 286: Posted Message

    Posted Message Posted Message Use this procedure to add or change existing posted messages. The posted messages allow callers with display telephones to know why the called extension does not answer. Each posted message can have a maximum of 16 characters. Messages 2 through 20 can be changed through programming.

  • Page 287: Group Calling

    Group Calling Group Calling Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups. A label can have a maximum of seven characters. Summary: Group Calling Programmable by System manager, Integrated Administration Mode Idle Condition Not required Form 6e, Group Calling Planning Form...

  • Page 288: System Speed Dial Directory

    System Speed Dial Directory System Speed Dial Directory Use this procedure to establish System Speed Dial numbers for all system users. You can also use this procedure to enter the alphanumeric labels shown on display telephones (for the System Directory feature of the MLX telephone).

  • Page 289: Print Reports

    Print Reports Use the procedures in this section to change the language for system reports and to print the system reports. Print Reports 19-1...

  • Page 290: Report Language

    Report Language Report Language Use this procedure to change the language of the system reports. It applies to Release 1.1 and higher. Unless you change the report language, reports are printed in the language chosen as the system language. Summary: Report Language Programmable by System manager Mode...

  • Page 291: Printing System Reports

    Printing System Reports Printing System Reports The communications system can be used to print a variety of reports. You can print individual reports or use the All option to print the entire set of available reports, including all report sections and options. See Appendix F for samples of the print reports.
  • Page 292 Printing System Reports Trunk Information — TIE — DID — Loop/Ground — General T1 Information PRI Information Remote Access — General Options — Non-TIE Restrictions — TIE Restrictions — Barrier Code Restrictions Operator Information — Position — General Options — DSS Options —...
  • Page 293 Printing System Reports Extension Directory System Directory Group Page Extension information Group Coverage Group Calling Night Service Call Pickup Groups Error Logs Authorization Codes NOTES: If you select the All option, keep in mind that the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours.
  • Page 294 Printing System Reports Summary: Printing System Reports Programmable by System manager Mode Not required Idle Condition Planning Form Not applicable Not applicable Factory Setting Any saved report Valid Entries Inspect Copy Option Console Procedure To print trunk information: More Select trunk type Print Trunk Info Exit...

  • Page 295: Data Features

    Data Features This section covers the programming procedure for analog multiline telephones connected by a General-Purpose Adapter (GPA) to a data terminal and modem. Other data programming procedures can be found in earlier sections of this book. Refer to Table 20-1 for specific information. Data Features 20-1...

  • Page 296: Data Features

    Analog Multiline Telephones at Data Stations Table 20-1. Data Features: Programming Procedures Procedure Chapter Assign Trunks or Pools to Data 10: “Telephones” Stations Copy Trunk Assignments 10: “Telephones” Assign Intercom or 10: “Telephones” System Access Buttons Pool Dial-Out Code 12: “Optional Telephone Features” (Hybrid/PBX only) 12: “Optional Telephone Features”...

  • Page 297: Analog Multiline Telephones At Data Stations

    Analog Multiline Telephones at Data Stations Analog Multiline Telephones at Data Stations Use this procedure to dedicate a pair of extension jacks to provide voice and data to an analog data station. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone’s extension number.
  • Page 298 Analog Multiline Telephones at Data Stations Summary: Analog Multiline Telephones at Data Stations System manager Programmable by Mode System idle Idle Condition Form 2a, System Numbering: Extension Jacks Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC): Analog Data Form 2a, Analog Data Station Not applicable Factory Setting...

  • Page 299: Integrated Administration

    Integrated Administration NOTE: This feature applies only to Release 2.0 or later of the communications system. Integrated Administration is available in Hybrid/PBX and Key modes only. Capabilities The Integrated Administration capability of Integrated Solution III (IS III) simplifies the programming of common information for the communications system (the switch), AUDIX Voice Power and, if it is installed, the AT&T FAX Attendant System™.

  • Page 300: Common Information

    Common Information Common Information The switch and the applications share the following information: System numbering of extensions, trunks, and pools System labeling of the user (or other input name) associated with each extension, trunk, and pool The coverage Group that sends its calls to the applications The calling group set up for each service of the applications The Reliable Disconnect setting for loop-start trunk The Delay Ring and Coverage Delay Interval settings...

  • Page 301: Programmable Options

    Programmable Options Programmable Options When you complete the system setup, you can use the information in Table 21-1 to program through Integrated Administration. Table 21-1. Programming through Integrated Administration Option Factory Setting Range Automated Attendant Calling Group Call Answer Calling Group 7926 FAX Response Calling Group 7924...

  • Page 302: 21-4 Integrated Administration

    Programmable Options If extension numbering is changed on the switch (using the MLX-20L console or SPM), the switch and the application database will no longer be in agreement. To reduce the chance that such changes will disrupt communication between the switch and the application(s), Integrated Administration includes an automatic reconciliation program that runs every day at 3:00 a.m.

  • Page 303: Database Reconciliation Rules

    Programmable Options Table 21-2. Database Reconciliation Rules Extension appears in ... Application Database Switch Action None Extension is added to database. Can be added as AUDIX Voice Power or AUDIX Voice Power/FAX Attendant subscriber through Extension Directory screen. Extension is deleted from database and removed as an AUDIX Voice Power or (regular extension) AUDIX Voice Power/FAX Attendant...
  • Page 304 Programmable Options 21-6 Integrated Administration...

  • Page 305: Memory Card

    Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module. The slot is a standard interface through which information can be added to or obtained from the system using a memory card. The PCMCIA interface slot accepts one memory card at a time.

  • Page 306: Card Types

    Card Types Card Types The types of memory cards are described below. The card type is identified by a preprinted, color-coded label. Upgrade Card. This card is used for MERLIN LEGEND Communication System software upgrades. The upgrade can be performed by the system manager using the memory card and the Maintenance option on the SPM Main Menu.

  • Page 307: Pcmcia Memory Card

    Card Types Figure 22–1 shows a sample Translation card. Figure 22-1. PCMCIA Memory Card Memory Card 22-3...

  • Page 308: Inserting The Card

    Inserting the Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow insert the pointing toward the slot. See Figure 22-2 for the proper way to memory card into the slot on the processor module. Figure 22-2.

  • Page 309: Memory Card Formatting

    Memory Card Formatting Memory Card Formatting The memory card should be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure. CAUTION: Formatting overwrites previous data on the memory card. Make certain that there is no important information on the card before you begin formatting.

  • Page 310: Memory Cards

    Memory Card Formatting 3. A memory card may need to be formatted if it is intended for use as a translation card but is currently blank or contains data other than MERLIN LEGEND Communication System backup files. Format Warning Format Memory Card All data on card will be DELETED.

  • Page 311: Backup

    Backup Backup Use this procedure to make a copy of your customized system data. You should create a backup at least three times during system installation (so that programmed information is not lost), and once after each system upgrade, service technician visit, or major system reconfiguration. The Inspect feature (Inspct or [PgDn] ) is available to view the attributes of the backup files on the memory card prior to initiating the backup procedure.
  • Page 312 Backup If the system is turned off during a backup procedure, the backup is terminated. The system performs a System Reset (cold start), after which you may repeat the backup procedure. If Home or Menu are pressed during a backup procedure, the backup is terminated.

  • Page 313: Memory Card Backup/Automatic Backup Error Messages

    Backup Table 22-2. Memory Card Backup/Automatic Backup Error Messages Message What it Means File has been DELETED. Repeat the backup procedure. Verify that Memory Card Reinsert the memory card and repeat the backup has been Inserted procedure. Correctly Memory Card is Write- Remove the memory card, flip the write protect Protected tab, reinsert the card and repeat the backup...
  • Page 314 Backup Summary: Backup System manager Programmable by Mode Not required (No extensions are allowed to be in Idle Condition programming mode except system programming console) Form 1, System Planning Planning Form Not applicable Factory Setting 1 to 11 character filename Valid Entries Inspect Copy Option...

  • Page 315: Automatic Backup

    Automatic Backup Automatic Backup To preserve the most recent copy of your customized system data, you can program the system to automatically backup programming information onto the translation memory card. Automatic backups may be set for daily or weekly operation. If automatic backup is activated, the time may be set for daily backup (factory setting is 2:00 am) or the time and day maybe set for weekly backup (factory setting is 2:00 am Sunday).
  • Page 316 Automatic Backup NOTE: If an automatic backup fails for any reason (except when the failure results from the memory card being write-protected) the automatic backup feature is turned off. Follow the procedure below to reprogram automatic backups. See Table 22-2, “Memory Card Backup/Automatic Backup Error Messages,” to determine the cause of the automatic backup failure and correct the problem.
  • Page 317 Automatic Backup Summary: Automatic Backup Programmable by System manager Mode Idle Condition Not required (No extensions are allowed to be in programming mode including the system programming console) Planning Planning Form Form 1, System Weekly backup Factory Setting (Sunday at 2:00 a.m.) is selected, time is factory set for 2:00 (if daily backup a.m.)

  • Page 318: Restore

    Restore Restore Use this procedure to restore system conditions that were backed up onto a translation memory card. The information in a backup file on the translation card is copied to the system. The restore procedure is necessary under the following conditions: System RAM is corrupt.

  • Page 319: Memory Card Restore Error Messages

    Restore Table 22-3. Memory Card Restore Error Messages What it Means Message RESTORE IS CANCELED Wait for the System Erase to complete and repeat the restore procedure with a different System is DOWN. card or file. Inserted Memory Card is Repeat the restore procedure with the correct not the correct type.
  • Page 320 Restore Summary: Restore System manager Programmable by Mode System Forced Idle Idle Condition Not applicable Planning Form Not applicable Factory Setting Filenames Valid Entries Inspect Copy Option Insert memory card Console Procedure System Back/Restore Select restore file Restore PC Procedure Insert memory card [F1] [F9]...

  • Page 321: Centralized Telephone Programming

    Centralized Telephone Programming This chapter describes centralized telephone programming for the system manager and includes the following information: Accessing centralized telephone programming Programming the features available with this function Programming a single telephone Copying programmed features from one extension to another extension (Release 2.0 and higher) See the Feature Reference or the appropriate user or operator guide for details about each feature.

  • Page 322: Introduction

    Introduction Introduction Centralized telephone programming allows the system manager to program any feature that can be programmed by individual telephone users, or by the system operator, onto another telephone in the system. Any feature that can be programmed at an individual telephone can be programmed using centralized telephone programming.

  • Page 323: Access To Centralized Telephone Programming

    Access to Centralized Telephone Programming Access to Centralized Telephone Programming Access the Centralized Programming menu from the System Programming menu. Centralized programming is performed by selecting features from the display or by using programming codes. Follow the procedure below to access the Centralized Programming menu from the System Programming menu.
  • Page 324 Program Extension If you press a line button that is not active, the screen shown here smears. Press Home to return to the Home screen. Blank Press HOME to Exit Page 1 Page 2 Sys Program ListFeature You can use the Extension Information (Ext Info) report option on the Print menu to print all of the programmed features for a specific extension.

  • Page 325: Telephone Programming Codes

    Program Extension Table 23-1. Telephone Programming Codes Feature Code Feature Code Account Code Entry Coverage Alarm *759 Receiver Buttons Authorization Code Primary *40 + ext. no. Enter Auto Answer All Secondary *41 + ext. no. *754 Auto Answer *753 Enter Auto Dial Group *42 + group no.
  • Page 326 Program Extension Table 23-1, Continued Feature Code Feature Code Feature Button Receiving Messages Delete Message‡ Forward Group Calling Next Message‡ Return Call‡ In-queue alarm button *22 group no. Enter Scroll Message‡ Night Service§ Calling group Notify supervisor Available (ES2) Send *757 + ext.
  • Page 327 Program Extension Table 23-1, Continued Feature Feature Code Code Privacy Send Ring (Shared SA) Recall *775 Reminder Service **15 Saved Number Dial Cancel Send/Remove **81 Missed *752 Message§ Ringing Idle Line Signaling *23 + ext. no. Preference Enter System Access *343 Intercom/Buttons *344...
  • Page 328 Program Extension Using the List Feature Menu You can use the List Feature menu to select a feature, instead of using a programming code. When you select ListFeature (or press [F10]), the first screen of features appears as shown below. Select a Feature.

  • Page 329: Copy Extension

    Copy Extension Copy Extension The system manager uses the copy extension feature to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. The features are individually programmed on an extension, creating a template that can then be copied to other extensions in the system. Only extensions of the same type can be copied to one another (that is, analog to analog, and MLX to MLX) since the two extension types have different button layouts, For a system that has both analog and MLX telephone...

  • Page 330: Copy Extension

    Copy Extension Table 23-2. Features That Can Be Copied All Telephones Analog Telephones Telephones Analog and MLX Only Only Feature Telephones Account Code Entry Authorization Code* Auto Answer All Auto Answer Intercom Auto Dial Inside Auto Dial Outside* Barge-In Callback-Selective Camp-On Conference†...
  • Page 331 Copy Extension Table 23-2, Continued Group Page Headset Auto Answer Headset Hang Up Group Page Headset Auto Answer Headset Hang Up Headset Status Headset/Handset Mute Last Number Dial* Delete Message Leave Message Message Light Off Next Message Posted Message Return Call Scroll Park Pickup: Group...

  • Page 332: Features That Can Be Copied: Direct-Line Consoles Only

    Copy Extension Table 23-2, Continued SA/ICOM Voice‡ SA/ICOM Originate Only‡ System Speed Dial Transfer** * Number is not copied. † Behind Switch mode only. ‡ Ringing options (No Ring, Delay Ring, and Immediate Ring) are copied with the button Table 23-3 shows the operator features than can be copied for operator consoles.
  • Page 333 Copy Extension Use the procedure below to copy programming from one extension to another. Console Procedure Dial copy from ext. no. Copy Ext Enter Dial copy to ext. no. Enter Exit PC Procedure [F2] Type copy from ext. no. [F10] Type copy to ext.
  • Page 334 Copy Extension 23-14 Centralized Telephone Programming...

  • Page 335: Customer Support Information

    Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your AT&T representative. Outside the U.S.A., if you need assistance when installing, programming, or using your system, contact your AT&T representative.

  • Page 336: Interference Information

    Customer Support Information Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 337 Customer Support Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C, RJ14C, RJ21X.
  • Page 338 Customer Support Information — For tie line connection, the facility interface code (FIC) is TL31M and the service order code (SOC) is 9.0F. — For connection to off-premises stations, the FIC is OL13C and the SOC is 9.0F. — For equipment to be connected to 1.544-Mbps digital service, the FIC is 04DU9-B for D4 framing format or 04DU9-C for extended framing format, and the SOC is 6.0P.
  • Page 339 Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
  • Page 340 Customer Support Information — Perform such activities in off-peak hours, such as early morning or late evening. Direct Inward Dialing (DID). This equipment returns answer supervision signals to the Public Switched Telephone Network when: — Answered by the called station —...
  • Page 341 Customer Support Information Before installing this equipment, users should ensure that it is permissible to connect it to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring for single-line individual service may be extended by means of a certified connector assembly (telephone extension cord).
  • Page 342 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications.
  • Page 343 Customer Support Information AVERTISSEMENT: L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à un electricien, selon le cas. L’indice de charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à...

  • Page 345: Security Of Your System

    Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.
  • Page 346 Customer Support Information The Remote Access feature, as designed, helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (for example, writing codes on a piece of paper and improperly discarding it).
  • Page 347 Customer Support Information When possible, restrict the off-network capability of off-premises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities. When possible, block out-of-hours calling. Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling patterns. Limit Remote Call Forwarding to persons on a need-to-have basis.
  • Page 348 Customer Support Information The following will not be deemed to impair the good working order of the system, and AT&T will not be responsible under the limited warranty for damages resulting from: Failure to follow AT&T’s installation, operation, or maintenance instructions Unauthorized system modification, movement, or alteration Unauthorized use of common carrier communication services...
  • Page 349 Customer Support Information Limitation of Liability EXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY AT&T, AND LIABILITY OTHERWISE EXPRESSLY ASSUMED IN A WRITTEN AGREEMENT SIGNED BY AT&T, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS, AND AUTHORIZED RESELLERS FOR ANY CLAIMS, LOSSES, DAMAGES, OR EXPENSES FROM ANY CAUSE WHATSOEVER (INCLUDING ACTS OR OMISSIONS OF THIRD PARTIES), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT,...
  • Page 350 Customer Support Information properly, evaluate and administer the various restriction levels, protect and carefully distribute access codes. Under applicable tariffs, you will be responsible for payment of toll charges. AT&T cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.
  • Page 351 Customer Support information Monitor SMDR reports or Call Accounting System reports for outgoing calls that might be originated by AUDIX Voice Power ports or other voice mail ports. Remote Administration and Maintenance The Remote Administration and Maintenance feature of your telecommunications system, if you choose to use it, permits users to change the system features and capabilities from a remote location.
  • Page 352 Customer Support Information — Only give the password to people who need it and impress upon them the need to keep it secret. — If anyone who knows the password leaves the company, change the password immediately. If you have a special telephone line connected to your Hybrid/PBX or Key system for Remote Administration and Maintenance, you should do one of the following: —...
  • Page 353 Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen. A secondary menu screen may lead to still another menu screen, and soon up to six screens, as shown in the following pages.

  • Page 357: Cled Displays

    LED Displays Table C-1 indicates LED status on the MLX-20L console. LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console. LED status is simulated on the computer screen when you use SPM. Table C-2 indicates LED status on the DSS console.

  • Page 358: C-1. Line Or Trunk Feature Status

    LED Displays Table C-1. Line or Trunk Feature Status System Programming LED Status* Red LED Menu Green LED Option Option Lines Trunks Tie Lines Inmode Incoming tie line Incoming tie line is rotary dial† is touch-tone Outmode Outgoing tie line Outgoing tie line is rotary dial†...

  • Page 359: C-2. Telephone Feature Status For Dss Console Only

    LED Displays Table C-2. Telephone Feature Status for DSS Console Only System Red LED Status Programming Menu FLASHING Option Option Account (FACE) Forced Account Forced Account Extensions Code Entry not Code Entry assigned assigned† other Extensions BIS/HFAI Telephone has BIS/HFAI capability (factory setting for analog multiline telephones)
  • Page 360 LED Displays Table C-2, Continued System Red LED Status Programming Menu FLASHING Option Option Telephone is not in Night Service Group Assign Telephone is in group group† Night Service Exclude List Telephone is Telephone is not excluded excluded† Aux Equip Msg Waiting Station is not a fax Station is a fax...

  • Page 361: General Feature Use And Telephone Programming

    General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones.
  • Page 362 General Feature Use and Telephone Programming Dedicated Feature Buttons All multiline telephones have a group of dedicated feature buttons that are programmed and labeled at the factory. The functions of these buttons, which include Conference, Transfer, and Speaker, cannot be changed. Press the button for the feature you want to use.
  • Page 363 General Feature Use and Telephone Programming Feature Button (analog multiline telephones only) Headset/Handset Mute Headset Status Headset Hang Up Notify Posted Messages (available from display on MLX display telephones) Saved Number Dial Signaling Feature Codes Feature codes are 1-, 2-, and 3-digit codes that activate features, A feature code is used by first pressing the dedicated Feature button on MLX telephones;...

  • Page 364: Feature Table

    General Feature Use and Telephone Programming NOTE: Pressing the Conference, Transfer, Speaker, or Feature button while activating a feature cancels the process. Pressing any other button, such as the Mute, HFAI, Message Status, DSS Page, More, Message, Clock, analog multiline display keys, or analog multiline disconnect button does not cancel the feature activating process.
  • Page 365 General Feature Use and Telephone Programming Table D-1. Telephone and Operator Features Analog Display Single Multi- MLX- MLX- MLX- MLX- Feature Prog. Code Label -Line line Account Code Account Code Entry Alarm† *759 Alarm Authorization Auth Code Code Auto Answer All *754 AutoAns All Auto Answer...
  • Page 366 General Feature Use and Telephone Programming Table D-1, Continued Analog Display Single- Multi- MLX- MLX- MLX- MLX- Label Feature Prog. Code Line line Coverage Coverage Receiver buttons *42 + ext. no. Group Group Primary *40 + ext. no. Primary *41 + ext. no. Secondary Secondary Sender buttons...
  • Page 367 General Feature Use and Telephone Programming Table D-1, Continued Analog Display Single- Multi- MLX- MLX- MLX- MLX- Feature Prog. Code Label Line line Extension Status Direct Line Console *760 Status Off OperatorES, ESOff Status 1 *761 OperatorES, Status 2 *762 OperatorES, Telephones (rooms or agents)
  • Page 368 General Feature Use and Telephone Programming D-8 Programming Summary...
  • Page 369 General Feature Use and Telephone Programming Table D-1, Continued Analog MLX- Display Single- Multi- MLX- MLX- MLX- Line Feature Reg. Code Label line Group Page Auto *22 + paging Group Page group ext. no. Dial button Hdset Headset Auto Answer *780 Auto Answer Hang Up‡...
  • Page 370 General Feature Use and Telephone Programming Table D-1, Continued Analog Prog Display Single- Multi- MLX- MLX- MLX- MLX- Label Line line Feature Code Night Service† Night srvc Notify Notify *757 + ext. no Send Send Receive *758 + ext. no Receive Park Park...
  • Page 371 General Feature Use and Telephone Programming Table D-1, Continued Analog MLX- MLX- MLX- Prog. Display Single- Multi- Line MLX- Label line Feature Code Ringing Options Ring Options Individual Lines One Line Immediate Ring Immed Ring Delay Ring Delay Ring No Ring No Ring All Lines All lines...
  • Page 372 General Feature Use and Telephone Programming Table D-1, Continued Analog Prog. Display Single- Multi- MLX- MLX- MLX- Feature Code Label Line line MLX-10 10D *24 + code (600 SysSpeedD1 System Speed Dial 729) Transfer *774 Transfer Voice Announce Voice Annce Receive **10 K Key mode...
  • Page 373 General Feature Use and Telephone Programming Programming Methods Telephones can be programmed by dialing programming codes or on MLX display phones by selecting features from the display. An analog multiline telephone cannot be programmed by selecting features from the display. To program a telephone, first enter programming mode: On analog multiline telephones, slide the Test/Program (T/P) switch on the side of the telephone to P, or lift the handset, or press...

  • Page 374: D-2. Programming Analog Multiline Telephones

    General Feature Use and Telephone Programming Table D-2. Programming Analog Multiline Telephones Action Step Remove the clear label cover from Label the button. the telephone by inserting the end Note: Skip this step if the of a paper clip in the notch at the feature will not be programmed top of the cover.

  • Page 375: D-3. Programming Mlx 10 Telephones

    General Feature Use and Telephone Programming Table D-3. Programming MLX 10 Telephones Action Step Remove the clear label cover from Label the button. the telephone by pulling upon the Note: Skip this step if the tab that extends from the top of feature will not be programmed the cover.

  • Page 376: Programming Mlx Display Telephones Using The Display

    General Feature Use and Telephone Programming Table D-4. Programming MLX Display Telephones Using the Display Action Step Remove the clear label cover from Label the button to be the telephone by pulling upon the programmed. tab that extends from the top of Note: Skip this step if the the cover.
  • Page 377 General Feature Use and Telephone Programming Table D-4, Continued Action Step To delete the feature Select Delete from the display. The button is now blank. currently programmed on the button: Press the button you labeled again to continue programming. Note: If the currently programmed feature was not deleted from the button, the new feature programmed onto it will replace it.
  • Page 378 General Feature Use and Telephone Programming Table D-4, Continued Action Step Select Find Feature from the or: To jump to the screen that display. displays the feature name. Select the range of letters from the display that corresponds to the first letter of the feature name (for example, if the feature begins with A, select ABC).
  • Page 379 General Feature Use and Telephone Programming Table D-4, Continued Step Action End programming. To return to the Home screen: Press Home or lift and replace the handset. To return to the Menu screen: Press Menu. NOTE: MLX display telephones can also be programmed using the method described for MLX-10 telephones.
  • Page 380 General Feature Use and Telephone Programming D-20 Programming Summary...

  • Page 381: Button Diagrams

    Button Diagrams This appendix contains the button diagrams for Hybrid/PBX systems as well as button diagrams for Key and Behind Switch systems. Programming Summary E-1...

  • Page 382: Mlx Telephone Button Diagram (Hybrid/Pbx Mode

    Button Diagrams Figure E-1. MLX Telephone Button Diagram (Hybrid/PBX Mode) E-2 Programming Summary...
  • Page 383 Button Diagrams Figure E-2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) Programming Summary E-3...

  • Page 384: Mlx Telephone Button Diagram (Key And Behind Switch Mode

    Button Diagrams Behind Switch Mode: Key Mode: One prime line button Up to 8 personal line is assigned to button 3. buttons are assigned beginning at button 3. Figure E-3. MLX Telephone Button Diagram (Key and Behind Switch Mode) E-4 Programming Summary...

  • Page 385: Analog Multiline Telephone Button Diagram

    Button Diagrams Key Mode: Behind Switch Mode: Up to 8 Personal line One prime line button buttons are assigned is assigned to button 3. beginning at button 3. Figure E-4. Analog Multiline Telephone Button Diagram (Key and Behind Switch Mode) Programming Summary E-5...
  • Page 386 Button Diagrams E-6 Programming Summary...

  • Page 387: Sample Reports

    Sample Reports This appendix includes samples of the print reports generated by the communications system. Table F-1 lists the system reports and the pages in this appendix where samples can be found. Table F-1. Report Contents For... See... System information Report Dial Plan Report F-10 Label information Report...
  • Page 388 Sample Reports Table F-1, Continued For... See... F-23 Allowed Lists Report F-24 Access to Allowed Lists Report F-25 Disallowed Lists Report F-26 Access to Disallowed Lists Report F-27 Automatic Route Selection Report F-29 Extension Directory Report F-30 System Directory Report F-31 Group Paging Report F-32...
  • Page 389 Sample Reports Table F-2. System Reports Menu Option Report Name Description Prints each of the reports available on the Print menu, from SysSet-up to Error Log. Note: When All is selected, the four Trunk Information reports automatically print. See Trunk Info. System Systemwide information such as return SysSet-up...
  • Page 390 Sample Reports Table F-2, Continued Report Name Menu Option Description All identified extensions and feature-related General Trunk General attributes of each extension. Information Options (line, signal, etc.) assigned to T1 DS1 information T1 Info trunks or lines. PRI trunks/lines assigned to B-channel PRI Information PRI Info groups.
  • Page 391 Sample Reports Table F-2, Continued Menu Option Report Name Description Disallowed Telephone numbers included in Disallowed DisallowLst Lists Lists. Lists are numbered 0-7, and entries are numbered 0-9. Access to Telephones to which Disallowed Lists are DisallowTo assigned. Lists are numbered 0-7. If the Disallowed Lists Disallowed List is assigned to Remote...
  • Page 392 Sample Reports Table F-2, Continued Report Name Menu Option Description Slot/port addresses, extensions, labels and Extension Ext Direct feature-related attributes. Column headings Directory are printed on the first page only and are not carried over to subsequent pages. Column headings 4 through 10 (and 14 through 20) should be read vertically.
  • Page 393 Sample Reports Table F-2, Continued Menu Option Report Name Description Group Extension number for each group and the GrpCoverage Coverage extension number for each telephone Information assigned to the group. Information is printed only for calling groups with members and/or lines/trunks assigned. Direct Group GrpCalling Group calling options (hunt, type, message...

  • Page 394: F-2. System Reports

    Sample Reports System Reports System Information Report Print Menu Option: SysSet-up SYSTEM INFORMATION 01/04/00 Current Date: 00:21:15 Current Time: AutoBusyTie AutoMaintBusy Mode System : Disable Disable Hybrid/PBX Printer SMDR SystemLang Language: English English English 14 18 22 42 Direct Line Operators Queued Call Operators craft Password :...
  • Page 395 Sample Reports System Information Report — Continued Behind Switch Code Drop Transfer Conference Recall Timer 450 msec Rotary Line Cut Through Delay Unassigned Extension Automatic Backup Weekly - 04:30 Sunday Slot # 1: 008 MLX Slot # 2: Slot # 3: Slot # 4: Slot # 5: 800 GS/LS...

  • Page 396: Dial Plan Report

    Sample Reports Dial Plan Report Print Menu Option: Dial plan Pools; Telephone Paging Zones; Direct Group Sections: Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL.# 1: POOL.# 2: POOL.# 3: POOL.# 4: POOL.# 5: POOL.# 6: POOL.# 4: POOL.# 8: POOL.# 9: POOL.# 10: POOL.# 11:...
  • Page 397 Sample Reports Dial Plan Report — Continued DIAL PLAN FOR LINES/TRUNKS OUTSIDE LINE # OUTSIDE LINE # 1: OUTSIDE OUTSIDE LINE # LINE # 3: OUTSIDE LINE # OUTSIDE LINE # 5: OUTSIDE LINE # OUTSIDE LINE # 7: OUTSIDE LINE # OUTSIDE LINE # 9:...

  • Page 398: Label Information Report

    Sample Reports Label Information Report Print Menu Option: Labels Telephone Personal Directory; Posted Sections: Messages and Numbers LABEL INFORMATION Personal Directory Executive Telephone # 10: Display Number Name Personal Directory Executive Telephone # 14: Display Number Name Personal Directory Executive Telephone # 15: Display Name Number...

  • Page 399: Tie Trunk Information Report

    Sample Reports Tie Trunk Information Report Print Menu Option: Trunk Info and TIE TIE TRUNK INFORMATION TIE-PBX Slot/Port : 14/ 1 TRUNK : Remote Dialtone Direction: 2 Way E&M Signal: Type1S : 300 ms : Rotary AnsSupvr InMode InType : Wink : Rotary Disconnect: 300 ms OutMode...

  • Page 400: Did Trunk Information Report

    Sample Reports DID Trunk Information Report Print Menu Option: Trunk Info and DID TRUNK INFORMATION Signal InvDest AddDig Type ExpDig DelDig SS/PP DiscTime TouchTone BkupExt Wink 13/ 1 500ms TouchTone BkupExt Wink 13/ 2 500ms Rotary BkupExt Wink 500ms 13/ 3 Rotary BkupExt Wink 13/ 4...

  • Page 401: Gs/Ls Trunk Information Report

    Sample Reports GS/LS Trunk Information Report Print Menu Option: Trunk Info and Loop/Ground GS/LS TRUNK INFORMATION LS-ID Delay RelDisc ChannelUnit Type OutMode SS/PP Loop TouchTone 2/ 1 Loop TouchTone 2/ 2 TouchTone 2/ 3 Loop 2/ 4 Loop TouchTone 4/ 1 Loop Rotary 4/ 2...

  • Page 402: General Trunk Information Report

    Sample Reports General Trunk Information Report Print Menu Option: Trunk Info and General GENERAL TRUNK INFORMATION Pool TlPrfx HldDisc Principal QCC Prty QCC Oper SS/PP RemAccess Long 2/ 1 No Remote 2/ 2 Remote Long 2/ 3 No Remote Long 2/ 4 No Remote Long...

  • Page 403: Ds1 Information Report

    Sample Reports DS1 Information Report Print Menu Option: T1 info DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Src Active Rob Bit Prim Loop Rob Bit None Local Programming Summary F-17...

  • Page 404: Pri Information Report

    Sample Reports PRI Information Report Print Menu Option: PRI Info Network Selection, Special Service, Sections: Call-by-Call and Dial Plan Routing Tables; PRI Information PRI INFORMATION System: By line Incoming Routing: NtwkServ: TestTelNum: Slot : BchnlGrp #: By Line Appearance 00011 ID: 1 Channel NumberToSend...
  • Page 405 Sample Reports PRI Information Report — Continued Dial Plan Routing Table Entry Number: OUT WATS Any service NtwkServ: 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: NtwkServ: 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: PRI INFORMATION...

  • Page 406: Remote Access (Disa) Information Report

    Sample Reports Remote Access (DISA) Information Report Print Menu Option: Rmote Access Sections: General Options; System Default Class of Restrictions (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS (ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Yes : No Barrier Code required for TIE DISA lines : Yes...

  • Page 407: Operator Information Report

    Sample Reports Operator Information Report Print Menu Option: Oper Info Operator Positions; General Options; DSS Sections: Options; QCC Operator Options: QCC Call Types OPERATOR POSITIONS CALL ALERT PORT EXT # LABEL TYPE (QCC ONLY) ADDR. ==== ========== ===== ======= ==== OPERATR 1/ 1 EXT 14...
  • Page 408 Sample Reports Operator Information Report — Continued QCC CALL TYPES: PRIORITY OPERATORS CALL TYPE =================== ======================= ======== Dial 0 Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # Group # Group # Group # Group # Group # Group #...

  • Page 409: Allowed Lists Report

    Sample Reports Allowed Lists Report Print Menu Option: AllowList Lists 1 through 7 Sections: ALLOWED LISTS List : 0 ------ Entry 0: ------ Entry 1: ------ Entry 2: ------ Entry 3: ------ Entry 4: Entry 5: ------ ------ Entry 6: ------ Entry 7: ------...

  • Page 410: Access To Allowed Lists Report

    Sample Reports Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List 1 STNS RACC List 3 STNS RACC F–24 Programming Summary...
  • Page 411 Sample Reports Disallowed Lists Report Print Menu Option: DisallowLst Lists 1 through 7 Sections: DISALLOWED LISTS List : ------------ Entry Entry ------------ ------------- Entry ------------- Entry ------------ Entry ------------- Entry ------------ Entry ------------ Entry ------------ Entry ------------ Entry List : ------------ Entry ------------...
  • Page 412 Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS STNS List RACC List STNS RACC F-26 Programming Summary...

  • Page 413: Automatic Route Selection Report

    Sample Reports Automatic Route Selection Report Print Menu Option: ARS Tables Sections: AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: Default Toll Output Table Call type Start Pattern Pool Absorb Other Digits --:-- BOTH 1)70-- ------------------- ----- --:-- ------------------- 2)----...
  • Page 414 Sample Reports Automatic Route Selection Report— Continued Output Table TABLE 19: Dial 0 Pattern Start Call type Other Digits Absorb Pool --:-- BOTH ------------------- 1)70-- TABLE 20: N11 Output Table 01)411 02)611 03)811 04)911 Pattern Call type Start Absorb Other Digits Pool --:-- -------------------...

  • Page 415: Extension Directory Report

    Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext# Label F H R M V R A Label F H R M V R A Port Ext # A B C I S S R Addr A B C I S S R Addr...

  • Page 416: System Directory Report

    Sample Reports System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Display Number Code Name 555-9999 600 ABC Company 5551212 601 Jacques Smith 912015556677 605 Travel Agency F-30 Programming Summary...
  • Page 417 Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING Group # STNS Group # STNS Programming Summary F-31...

  • Page 418: Extension Information Report

    Sample Reports Extension Information Report Print Menu Option: Ext Info plus extension number EXTENSION INFORMATION Type SS/PP Extn MLX-20L + 1 DSS 1/ 1 70 890 891 892 893 894 895 896 897 898 899 Pool Access Page Group Primary Coverage : Secondary Coverage : Coverage Group : 773...
  • Page 419 Sample Reports Extension Information Report — Continued EXTENSION INFORMATION Extn Type SS/PP 1/ 1 MLX-20L + 1 DSS Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank Status None Button Blank...

  • Page 420: Group Coverage Information Report

    Sample Reports Group Coverage Information Report Print Menu Option: GrpCoverage GROUP COVERAGE INFORMATION 6802 6804 Group # Senders : Senders : Group # 6810 DIRECT GROUP CALLING INFORMATION Group Type : AutoLogOut Group # CIRCULAR Call Distribution Type : Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : External Alert ext # :...

  • Page 421: Direct Group Calling Information Report

    Sample Reports Direct Group Calling Information Report Print Menu Option: Grp Calling Each programmed group Sections: DIRECT GROUP CALLING INFORMATION Group Type : AutoLogOut Group # : 782 : CIRCULAR Call Distribution Type Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : 1 External Alert ext # : Overflow Threshold...

  • Page 422: Night Service Information Report

    Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION 10 DGCG OPERATOR STNS 14 DGCG OPERATOR STNS 18 DGCG OPERATOR STNS 22 DGCG OPERATOR STNS OPERATOR 42 DGCG STNS Password Current Day : Turn on at: Turn off at: Sunday Monday...

  • Page 423: Group Call Pickup Report

    Sample Reports Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP STNS 10 11 12 13 14 15 16 Group # 1 STNS 17 18 19 20 Group # 2 21 22 23 24 25 26 27 28 29 30 Group # 3 STNS Group # 4...

  • Page 424: Error Log Report

    Sample Reports Error Log Report Print Menu Option: Error Log ERROR LOG Last 10 System Errors: Last Code ss/pp First Message 01/08 00:00:53 7001 00/00 PRI SVC AUDIT TIMEOUT 01/11 00:04:08 0001 00/00 TIMEOUT COLD START 01/11 00:04:14 7001 00/00 PRI SVC AUDIT TIMEOUT 01/21 00:22:14 0001 00/00...
  • Page 425 Sample Reports Authorization Code Information Report Print Menu Option: Auth Code SMDR Option for the Account Code Field is Home Extension Authorization Code Extension 3124 1357921 6578 443796 Programming Summary F-39...
  • Page 426 Sample Reports F-40 Programming Summary...

  • Page 427: System Programming Sequence

    General System Programming Sequence System Programming Sequence This appendix lists the basic procedures, in the order in which they must be performed, to program a new system. In some instances, you may need to rearrange the system planning forms to match this order. Basic System Operating Conditions Select the system programming position System...
  • Page 428 General System Programming Sequence Set the system time System Time Set the system date System Date Schedule automatic backups System Backup/Restore Auto Backup System Renumbering Select the system numbering plan SysRenumber Default Numbering Single renumbering SysRenumber Single Block renumbering SysRenumber Block DSS console page buttons More...
  • Page 429 General System Programming Sequence LinesTrunks LS/GS/DS1 Identify dial signaling for loop-start/ground-start trunks LinesTrunks TT/LS Disc Outmode Classify disconnect signaling reliability for loop-start trunks LinesTrunks TT/LS Disc LS Disconnect Specify toll prefix requirements LinesTrunks Toll Type Specify Hold Disconnect interval More LinesTrunks HoldDiscnct Assign the QCC queue priority...
  • Page 430 General System Programming Sequence Telephones Many programmers prefer to program Auxiliary Equipment before programming Telephones. Assign trunks to telephones Extensions LinesTrunks Copy trunk assignments Extensions Line Copy Identify Principal User for Personal Line More LinesTrunks PrncipalUsr Assign ring, voice, outgoing only, shared buttons More Cntr-Prg Copy telephone button assignments...
  • Page 431 General System Programming Sequence Program a fax port AuxEquip Identify the jack used for maintenance alarms AuxEquip MaintAlarms Program Voice Mail and Automated Attendant AuxEquip VMS/AA TransferRtn Print Reports Print system reports to simplify checking your work and to provide a paper copy of system configuration More Print...
  • Page 432 General System Programming Sequence G-6 Programming Summary...

  • Page 433: Programming Special Characters

    Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically. The characters allowed depend on the type of telephone. Ask your system manager which special characters are needed and when to use them. Programming Summary H-1...
  • Page 434 Programming Special Characters Single-Line Telephones Some dialing sequences need special characters. For example, you would press and release either the Recall or Flash button or the switchhook to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.

  • Page 435: Analog Multiline Telephones

    Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number.
  • Page 436 Programming Special Characters MLX Non-Display Telephone Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.

  • Page 437: Mlx Display Telephones

    Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
  • Page 438 Programming Special Characters H-6 Programming Summary...
  • Page 439 Index ANI, See Automatic Number Identification (ANI) Answer supervision time, 7-9 Area code table, 16-3 — 16-5 1 + 7 digit ARS, See Automatic Route Selection dialing requirement, 16-2 (ARS) table, 16-3 — 16-5 ASN, See AT&T Switched Network 100D Module (ASN) clock synchronization, 6-9 Assign...
  • Page 440 Index Call by Call Automatic Number Identification (ANI), service table, PRI, 9-23 — 9-25 services, 2-7 Automatic Release, 13-5 Call forwarding, remote, 12-11 Automatic Route Selection (ARS) Call Management System (CMS), 4-5 extension restriction level, 16-8 Call park return time, 15-9 Facility Restriction Level, 12-7, Call pickup groups, 14-2 15-33, 15-38...
  • Page 441 Index Direct-Line Console (DLC) operator position, 4-5 — 4-6 operator automatic hold, 13-3 Directed (extended) call completion, D4-compatible, 6-5 13-14 Data Directory features, 20-1 — 20-2 extension, 18-2 routing, 16-13 system speed dial, 18-6 Data stations, 10-16, 14-18, 20-3 — 20-4 Disallowed lists, 15-26, 15-38 Date, system, 2-11 Disconnect signaling reliability, 5-7...
  • Page 442 Index Group calling External Alert, 14-17 calls-in-queue alarm threshold, 14-16 delay announcement, 14-11 external alert for calls-in-queue Facility Restriction Level (FRL), threshold, 14-17 Automatic Route Selection, 15-33, group type, 14-18 — 14-19 15-38, 16-8 hunt type, 14-10 labels, 18-5 assigning an extension, 11-5 — 11-6 line/trunk or pool assignments, 14-9 Response Calling Group, 21-3 member assignments, 14-7 —...
  • Page 443 Index Lines/trunks copy options, 5-22 — 5-24 ground start, 2-7 idle states, 1-14 Idle line access, 3-5, 3-3 labeling, 18-3 Idle states, 1-12 pool assignments, 5-20 — 5-21 100D Module, 1-15 tie trunks, 7-1 extensions, 1-14 — 1-15 type of, 5-3 lines/trunks, 1-14 List feature menu, 23-8 Immediate signaling type, Tie Trunks,...
  • Page 444 Index Pools N201 counter, 9-11 assignments, 5-20 — 5-21 Network Services table, PRI, 9-6, 9-19 — dial-out code, 12-3 9-20 mode, 2-7 Next, 1-9 routing, 16-7 Night Service, 17-1 Position Busy Backup, 13-16 group assignment, 17-3 — 17-4 Position busy backup, 13-1 — 13-2 outward restriction, 17-2 —...
  • Page 445 Index call park, 15-9 Camp-On, 15-8 Rotary signaling, 8-8 Rotary trunk QCC, See Queued Call Console (QCC) digit transfer, 5-6 Queue over threshold, 13-6 Rotary-type signaling, 5-4 Queue Priority Level, 5-14 — 5-15, 13-11 — 13-12 Queued Call Console (QCC) features, 13-1 —...
  • Page 446 Index Transfer System programming audible, 15-6 console, 1-1 — 1-5 one-touch, 15-4 port, 1-6 return time, 15-3, 21-3 programming features and options, type of, 15-7 Translation memory card, 22-2 System restart (cold start), 2-2 Type 5 signaling, 7-5 System speed dial, 18-6 Type of transfer, 15-7 T1 facility, 6-1, 7-3 Unassigned extension numbers...

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