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- Page 1 AT&T ® DEFINITY Communications System Generic 2 and System 85 8434 Voice Terminal User's Guide...
- Page 2 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road...
- Page 3 YOUR RESPONSIBILITY FOR YOUR SYSTEM 'S SECURITY You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use.
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Page 4: Table Of Contents
Contents Your 8434 Voice Terminal A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting (Later in This Guide) Quick Reference Lists (At the Back of This Guide) Using the Display, Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens... - Page 5 Speakerphone Test Transfer Display Feature Procedures Call Information Exit (Normal) Inspect Message Retrieval Normal (Exit) Time/Date Timer Tones and Their Meanings Ringing Tones Feedback Tones Troubleshooting Key Words to Know Quick Reference Lists...
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Page 6: Your 8434 Voice Terminal
Your 8434 Voice Terminal The 8434 voice terminal is designed so you can conveniently use the many features of the AT&T DEFINITY® Communications System Generic 2 and System 85. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following pages. - Page 7 Starting with the display at the top of Figure 1 and continuing clockwise: A 2-line by 40-character display. Display These 24 buttons can be used either for incoming and 24 Call appearances/ outgoing calls (call appearances) and are labeled with feature buttons an extension number or for accessing features (feature buttons) and are labeled with a feature name.
- Page 8 For turning off the microphone associated with the Mute button handset or the built-in speakerphone so the other person on the call cannot hear you. For disconnecting from a call or dropping the last party Drop button added to a conference call. When the voice terminal is initially powered up, the Test button green light next to [...
- Page 9 At least three of these 10 buttons are devoted to 10 Call appearances/ incoming and outgoing calls (call appearances) and feature buttons are labeled with an extension number. The remaining buttons can also be call appearance buttons, or they can access features (feature buttons) and are therefore labeled with a feature name.
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Page 10: A Quick Look At The Features
You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 2 or the System 85 switch. - Page 11 Use to save time in redialing a busy or unanswered number. Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your system manager to see if the feature is available in your system.
- Page 12 Leaves a message for another extension to call you Leave Word Calling (LWC) back. The called party will be able to dial message center, AUDIX, or a covering user to retrieve a short, standard message that gives your name and extension, the date and time you called, and the number of times you called.
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Page 13: Display Features And Features Used With The Softkeys
When the voice terminal is initially powered up, the green light next to [ Test Test flashes if the link with the PBX is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the PBX, and then goes off after a short period of time. -
Page 14: How To Use The Features
Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY Generic 2 or the System 85 switch. Note: You may also be able to use up to 15 additional features accessed with the softkeys and display control buttons. -
Page 15: Conventions Used In The Following Procedures
Conventions Used in The Following Procedures This box represents a call appearance button, which is xxxxx used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). Each of these boxes represents a button that has a ] and Feature... -
Page 16: Using The Display, Softkeys And Display Control Buttons
Using the Display, Softkeys and Display Control Buttons The following information will help you use the display, the softkeys, and the display control buttons on your 8434 voice terminal. The softkeys are the five keys labeled with arrows ( [ ] ) located directly below the ←... - Page 17 On DEFINITY Generic 2 or System 85, the Call Forwarding feature accessed with the softkeys is Call Forward — Follow Me. To use the Call Park softkey feature on DEFINITY Generic 2 or System 85, the Call Park feature must be administered as an Abbreviated Dialing button and programmed with the Call Park trunk group access code.
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Page 18: Using The Softkeys To Activate A Feature
An error tone (one beep) may sound when you have made a mistake in your softkey entries. Press [ ] at any time to exit Softkey Mode and return to Normal (call-handling) Exit Mode. Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch-related features. -
Page 19: Resetting The Speakerphone With The Softkeys (When Powering Up The Voice Terminal)
3 To use the Priority Calling feature, press the softkey below PCall and then dial the extension Note: When the feature is activated, after the display screen shows you the digits you are dialing, an arrow appears above the feature, as in the example below. - Page 20 1 Press the softkey below Begin to reset the To reset the speakerphone speakerphone (when the voice terminal is first (Press the softkey below Cancel if you do not want to reset the speakerphone at this time. However, powered up) note that the red light next to [ ] will continue Speaker...
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Page 21: Voice Feature Procedures
Voice Feature Procedures Note: When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing [ ] . If your voice Speaker terminal is set for the Speakerphone feature, pressing [ ] simultaneously Speaker activates the built-in microphone so you can place and answer calls without lifting... - Page 22 Dial outside number, extension, or feature access code you want to store Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers. Press [ ] (if you used [ ] in Personal List...
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Page 23: Automatic Callback
To program an While off-hook, press [ ] and then press the Menu Abbreviated Dialing (AD) softkey below Prog button or Press [ ] (while off-hook) Program or Dial the Abbreviated Dialing Program access code (while off-hook) [confirmation tone] Press selected [ AD xxxxx Dial the outside number, extension, or feature access code you want to store... -
Page 24: Bridging/Manual Exclusion
Lift handset when you hear priority ring [ringback tone] A call is automatically placed to called extension, which receives regular ringing Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered. -
Page 25: Call Coverage/Consult
Call Coverage/Consult To answer a call for a Press [ ] of incoming call when ringing begins or xxxxx coworker for whom you green light flashes are a coverage point Note: The call is not at your voice terminal until the light is flashing. -
Page 26: Call Forwarding - Busy/Dont Answer
Call Forwarding — Busy/Don't Answer While off-hook, press [ To activate Call Call Forward Forwarding — or Dial Call Forwarding — Busy/Don’t Answer Busy/Don’t Answer [dial tone] (while off-hook) access code Dial extension where calls will be sent Note: To find out which [confirmation tone] type of Call Forwarding ] activates,... -
Page 27: Call Forwarding - Follow Me
Call Forwarding — Follow Me While off-hook, press [ ] and then press the To temporarily redirect Menu all calls to an extension softkey below CFrwd or outside number of your or Press [ ] (while off-hook) Call Forward choice or Dial Call Forwarding —... -
Page 28: Call Park
Call Park [dial tone] Press [ To park a call (for Transfer retrieval at any Second party is temporarily put on hold extension) Dial Call Park trunk group access code [dial tone] Dial the Call Park zone number Dial an idle Answer Back channel number [confirmation tone] [ringback tone] Press [... -
Page 29: Call Pickup
Call Pickup While off-hook, press [ To answer a call to a Call Pickup member of your pickup or Dial Call Pickup access code group when your voice (while off-hook) terminal is idle You are connected to ringing call Press [ To answer a call to your Hold pickup group while on... -
Page 30: Drop
Press [ To drop the last party Drop added to a conference call You remain connected to original party Drop [dial tone] To disconnect from a Press [ Drop normal call, or to drop the last party added to a conference call Handset Volume While handset is off-hook, press the Volume control... -
Page 31: Hold
Hold Press [ To keep a call waiting Hold while you answer another Green light next to held call flutters call, make a call, or Note: If you put a conference call on hold, the other perform some other task parties remain connected. -
Page 32: Intercom (Automatic/Dial)
Number is automatically dialed (up to 20 digits) Note: Available with DEFINITY Generic 2 and System 85 R2V4 and some R2V3 systems. Check with your system manager to learn if the feature is available on your system. -
Page 33: Leave Word Calling (Lwc)
Leave Word Calling (LWC) Press [ ] and then press the softkey below LWC To leave a message after Menu after you complete dialing dialing an extension (when call is not or Press [ ] any time after you complete dialing answered, or you hear a [confirmation tone] coverage or busy tone) -
Page 34: Message
While off-hook, press [ ] and then press the To cancel a Leave Word Menu softkey below CnLWC Calling message (you cannot cancel messages or Press [ ] (while off-hook) Cancel LWC for an AUDIX subscriber) or Dial Leave Word Calling cancel code [dial tone] (while off-hook) [confirmation tone]... -
Page 35: Priority Calling
Priority Calling While off-hook, press [ ] and then press the To place a priority call Menu softkey below PCall (3-burst ring) or Press [ ] (while off-hook) Priority or Dial Priority Calling access code (while off-hook) [dial tone] Dial extension [ringback tone] Wait for called party to answer Press [... -
Page 36: Reset Speakerphone
Reset Speakerphone You can adjust the speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone feature in the following ways: Whenever you move your voice terminal to another place (even in the same room) Whenever the red light next to [ ] is fluttering Speaker Note: You may also use this feature when you are on a call in the unlikely event... -
Page 37: Select Ring (And Ringer Volume)
To adjust the While on-hook, press [ Shift speakerphone to the Red light next to [ ] goes on steadily Shift surrounding room acoustics Press [ Speaker Red light next to [ ] goes off Shift Red light next to [ ] flutters intermittently Speaker You hear a series of tones as the speakerphone... -
Page 38: Send All Calls
[confirmation tone] central office calls) immediately to an Note: You may hear a half ring as each call is sent assigned extension, to coverage if you have a DEFINITY Generic 2 or AUDIX, or message System 85 R2V4. center for coverage... -
Page 39: Speaker
To send an assigned 1 While on-hook or off-hook, press [ SAC Group group of extensions [confirmation tone] (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage To cancel Send All Calls 1 While off-hook, press [ ] or [ Send All Calls... - Page 40 The display shows: SPEAKER L > > > > (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) 1 Pick up handset To turn off the speaker and return to handset Red light next to [ ] and red light next to...
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Page 41: Speakerphone
Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager. Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) feature. -
Page 42: Test
1 Pick up handset and talk To change from speakerphone to handset Red light goes off next to [ Speaker To change from handset 1 Press [ Speaker to speakerphone Red light goes on next to [ Speaker 2 Hang up handset To end a call 1 Press [ ] again to hang up... -
Page 43: Transfer
Transfer [dial tone] Press [ To send present call to Transfer another extension or Present call is put on hold and green light next to outside number held call flutters You are given a new call appearance Dial extension or number to which the call is to be transferred [ringback tone] Remain on the line and announce call if desired;... -
Page 44: Display Feature Procedures
Display Feature Procedures This section includes the procedures for seven display features you may use with the 8434 voice terminal. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons”... -
Page 45: Inspect
Inspect To see who’s calling Press [ Inspect (if you are already on a Name and number of caller are shown if from call) extension; “OUTSIDE CALL” or other trunk source is shown if from outside Press [ ] to return to display for present call Exit Press [ To see who’s on hold... - Page 46 Press [ ] while any part of message is shown To erase a message Delete Select an idle [ ] button, or put coworker on To see a coworker’s xxxxx [dial tone] hold and select an idle [ ] button messages (can be during xxxxx a call with coworker)
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Page 47: Normal (Exit)
Normal (Exit) Press [ To return to normal Exit display after using any Display will show call information for active call display feature appearance Time/Date Press [ ] and then press the softkey below To see date and time Menu TmDay or Press [ Date/Time... -
Page 48: Tones And Their Meanings
Tones and Their Meanings Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings —... -
Page 49: Troubleshooting
Troubleshooting Solution Problem Reread the procedure and try again. A feature doesn’t work as noted in the guide. For many features you must lift the handset before you can use the feature. Check with your system manager to be sure this feature is administered on your voice terminal. - Page 50 Solution Problem Make sure the ringer is turned on. The telephone doesn’t ring. Set the ringer volume to a higher level. Place a test call from another extension to your extension. Check the line cord to make certain it is securely connected at both ends.
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Page 51: Key Words To Know
DEFINITY Communications System Generic 2 be connected. (Your voice terminal may be connected to System 85 instead.) Both DEFINITY Generic 2 and System 85 are communications systems which transmit and receive voice and data signals for all communications equipment in your network. - Page 52 The handheld part of the voice terminal which you pick up, talk into, and handset listen from. Also known as the receiver. A person authorized by the system manager to retrieve message retriever messages for other users. When the handset is removed from the cradle (for example, when you lift off-hook the handset to place or answer a call) or when the speakerphone is turned on.
- Page 53 The AT&T switch to which you may be connected. (Your voice terminal System 85 may be connected to DEFINITY Communications System Generic 2 instead.) Both System 85 and DEFINITY Generic 2 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.
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Page 54: Quick Reference Lists
Quick Reference Lists Feature Access Codes Feature Feature Code Code ABBREVIATED DIALING CALL PICKUP List 1 LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FOWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back... - Page 55 Abbreviated Dialing* Trunk Codes Personal List 1 Personal List 2 Personal List 3 Code Description Item Name Name Name Miscellaneous Description Extension Message Attendant AUDIX * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager.