Page 1 AT&T AT&T 555-630-111 Issue 2 January 1995 ® MERLIN LEGEND Communications System R e l e a s e 3 . 0 System Programming...
Page 2: Federal Communications Commission Statement
AT&T 555-630-111 Copyright © 1994, AT&T Issue 2 All Rights Reserved January 1995 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However, informahon is subject to change. See Appendix A, “Customer Support Information, ”...
Page 3 System Programming - The inspect feature ca” be used w,rh (h!s menu opl!on Press I“SPBC! or PgDn t The inspect feature can be used m entry mode w!fh lh!s menu optron Press lnspec! or PgDn wh![e m entry mode...
Page 4: Table Of Contents
Contents About this Book Intended Audience How to Use This Book Terms and Conventions Used xviii Security Related Documents How to Comment on This Document Programming Basics Introduction to System Programming System Programming Console 1-10 Programming Procedures Access to System Programming from the MLX-20 1-38 Console 1-41...
Page 5 Contents Common Administrative Procedures Introduction Basic System Operating Conditions 3-12 System Renumbering 3-20 System Operator Positions 3-26 Optional Operator Features 3-30 QCC Optional Features 3-55 Telephones 3-76 Fax Machines 3-81 Optional Telephone Features 3-104 Optional Group Features 3-119 Optional Group Calling Features 3-140 System Features 3-183...
Page 6 Contents Programming Procedures, continued 4-195 QCC Optional Features 4-203 Optional Group Features 4-209 Optional Group Calling Features 4-216 System Features 4-233 Remote Access Features 4-254 Automatic Route Selection 4-281 Night Service 4-285 Labeling 4-289 Print Reports 4-293 Data Features 4-296 Integrated Administration 4-299 Memory Card...
Page 7 Contents LED Displays General Feature Use and Telephone Programming Button Diagrams Sample Reports General System Programming Sequence Programming Special Characters Glossary Index vi System Programming...
Page 8 Figures Programming Basics 1-1. MLX-20L Telephone with Direct Station Selector (DSS) 1–2. Console Buttons and Main Menu 1–3. Console Overlay 1–4. Selecting a Block of Lines/Trunks 1-11 1–5. Information Screen 1-11 1–6. Menu Selection Screen 1-12 1–7, Data Entry Screen 1-13 1–8.
Page 9: E Button Diagrams
Figures Common Administrative Procedures 3-13 3-1. 2-Digit Numbering 3-13 3-2. 3-Digit Numbering 3-14 3–3. Set Up Space Numbering 3-216 3-4. PCMCIA Memory Card 3-217 3–5. Inserting the Memory Card Programming Procedures 4-13 4-1. 2-Digit Numbering 4-13 4-2. 3-Digit Numbering 4-14 4-3.
Page 10 Tables Programming Basics 1-1. Fixed Display Buttons 1-19 1–2. Screen Keys 1-40 1–3. System Programming Menu Options 1-41 1–4. Exiting System Programming Programming with SPM 2–1. SPM Configuration File (ams.cfg) Options 2-18 2-2. Function of PC Keys in SPM 2-20 2–3.
Page 11 Tables Programming Procedures 4-134 4-1. Timers and Counters 4-152 4–2. Special Services Table 4-293 4-3. Data Features: Programming Procedures 4-297 4–4. Programming through Integrated Administration 4-298 Database Reconciliation Rules 4-5. 4–303 4–6. Memory Card Formatting Messages Centralized Telephone Programming 5–1. Telephone Programming Codes 5-2.
Page 12: H Programming Special Characters
Tables Sample Reports F-1 . Reports Contents F-2. System Reports Programming Special Characters H–1. Single Line Telephones H-2. Analog Multiline Telephones H–3. MLX Non-Display Telephones H–4. MLX Display Telephones System Programming xi...
Page 13 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.
Page 14: Save These Instructions
The MERLIN LEGEND Communications System requires a supplementary ground. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. Slots and openings in the module housings are provided for ventilation.
Page 15: About This Book
About This Book The power and versatility of the MERLIN LEGEND Communication System is due in part to its many options and features. These options and features have been recorded on system planning forms and initially programmed at the time of installation.
Page 16: Terms And Conventions Used
Terms and Conventions Used “Related Documents, ” later in this section, provides a complete list of system documentation together with ordering information. In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628- 2888) 24 hours a day. Call the Helpline, or your AT&T representative, if you need assistance when installing, programming, or using your system.
Page 17 Terms and Conventions Used Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose It is very important that you follow these Italics indicate emphasis. steps. You must attach the wristband before touching the connection.
Page 18: Security
Security Product Safety Labels Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word caution or warning. WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. CAUTION: Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.
Page 19: Related Documents
Related Documents Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the AT&T Customer Information Center by calling 1-800-432-6600. Document Title System Documents 555-630-117 Introduction System Manager’s Guide...
Page 20: How To Comment On This Document
How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager AT&T...
Page 21: Programming Basics
Programming Basics This chapter covers the information you need to know before you begin the programming procedures covered in Chapter 3, “Common Administrative Procedures” or Chapter 4 “Programming Procedures, ” and includes the following: An introduction to system programming basics How to use the system programming console How the programming screens and keys work How to interpret and use the programming procedures...
Page 22 Introduction to System Programming Planning Forms Before you begin to program or modify your communications system, you should familiarize yourself with the system planning forms. Initially, system planning forms are used to plan your communications system and program your system during installation. After installation, they remain a source for all programming information on your communications system database.
Page 23 Introduction to System Programming Types of Programming Listed below are the three types of programming available for the communications system. System Programming. This type of programming enables the system manager to program features that affect all or most system users, and requires one of the following: An MLX-20L™...
Page 24: System Programming Console
System Programming Console System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions).
Page 25 System Programming Console Console Components Refer to Figure 1-1 for the location of the components described below MLX-20L Console Components An adjustable stand on the console and the DSS, allows a 20- or Desk Stand 30- degree viewing angle. (not shown) Cards labeled with the number or feature assigned to each line Button Labeling button.
Page 26 System Programming Console DSS Components Removable plastic covers to protect the designation cards. The Covers top cover protects the 50 DSS button labels. The lower cover fits over the fixed buttons. Cards for labeling the extension or feature assigned to each DSS Designation Cards button.
Page 27: Fixed Display Buttons
System Programming Console Fixed Display Buttons The top two buttons in each column have the same labels and functions regardless of the screen display. This type of button is called a fixed display button. Table 1–1 describes the functions of the fixed display buttons. l–l.
Page 28: Console Overlay
System Programming Console When entering labels or filenames, the letters A through F are displayed on the MLX-20L console screen. Additional letters can be entered by using line buttons 1 to 20 to represent letters G through Z. These letters are also displayed on the top line of the console overlay.
Page 29: Selecting A Block Of Lines/Trunks
System Programming Console OutTrunk Dial: For a single line, go to Single Line Procedure. Enter Trunks w/TouchTone Lines 01-20 Entry Mode — — For a block of lines, go to Lines 21-40 — Block Procedure. — Lines 41-60 — Lines 61-80 Exit Figure l-4.
Page 30: Programming Procedures
Programming Procedures Programming Procedures The programming procedures provide step-by-step instructions for programming the communications system. This section details how to make the best use of the programming procedures. Procedure Organization The programming procedures in Chapter 3, “Common Administrative Procedures” and Chapter 4, “Programming Procedures, ” are organized into logical groups.
Page 31: Information Screen
Programming Procedures Programming Screens There are three types of system programming screens: Information screens, to view what is currently programmed on the system. Menu selection screens, to select options from a menu. Data entry screens, to enter values or to identify a specific extension or line/trunk you want to program.
Page 32: Data Entry Screen
Programming Procedures A menu selection screen prompts you to select one of the available options. The screen title is the first line on all screens. The second line contains a system prompt or instruction. The remaining lines of text vary based on the selected option.
Page 33: Inspect Example
Programming Procedures Verifying Data Entry You can use the Inspect feature to view the entries you save. An example of how to use the Inspect feature begins with Figure 1-8. The figure shows a data entry screen with the first (of two) required extension numbers needed to assign analog voice and data.
Page 34 Programming Procedures Using the Programming Procedures This section contains specific information about how to make the best use of the programming procedures. Make certain that you read and understand the information presented here before you begin any system programming procedures. Format The programming procedures are presented as numbered steps in the format shown below.
Page 35 Programming Procedures Console/Display Instructions Header In most cases, the screen shown in the console display area contains the results of the previous step. A step with no screen indicates that you should look at the preceding step. The console key that corresponds to the option you are to select is highlighted in black as shown in sample Step 1 above.
Page 36 Programming Procedures Branching Many of the procedures contain features for which there are multiple programming options, while other procedures show more than one way to program a particular feature. To accommodate both of these programming methods, the procedures use branching. Branching separates the options from the main procedure and places them in subprocedures (branch procedures).
Page 37 Programming Procedures Additional Information Console Display/Instructions For additional toll services, go to Step 1; then continue with Step 5. Return to Step of the main procedure. Each branch procedure is self-contained and begins with Step 1. Be sure to complete all of the steps in a branch procedure before you return to the main procedure.
Page 38: Screen Keys
Programming Procedures Single Line Procedure Additional Information Console Display/Instructions Specify entry mode. Select Entry Mode. [ F6 ] And s on … Return to Step 6 of main procedure. Block of Lines Procedure Specify the block of 20 lines associated with 20 buttons on the system programming console.
Page 39: Screen Keys
Programming Procedures Table 1–2. Screen Keys Display Function BackSpace [ F4 ] or Change your entry. Select Backspace ([ F4 ] or [ Bksp ] on the PC) to correct your entry. Each time you press the key, Bksp ] the screen cursor moves backward to erase one character at a time.
Page 40 Programming Procedures Using Enter Pressing Enter to save your entry will have one of the following results: The next screen in the procedure appears. See Steps 4 and 5 in the sample procedure below. The screen does not change and you can enter another extension or line/trunk.
Page 41 Programming Procedures Using Next When you are programming a feature that can apply to a sequence of extensions, lines/trunks or groups, the screen key Next appears on the console display. Next ( on the PC) permits you to save your current entry and display [ F9 ] the next number in the sequence.
Page 42 Programming Procedures System Programming Hierarchy The following table shows all of the options that are available under each of the System Programming main menu options displayed on the system programming console. Following the option name is a brief description of the option and the page number where detailed instructions can be found.
Page 43 Programming Procedures Page Description SysRenumber Continued 3-14 Single extension renumbering Single Lines/Trunks * Lines Extensions * Extensions ls (Hybrid/PBX only) * Pools Paging Group * Group Page * GrpCalling Calling Group Adjuncts * Adjuncts Park * Park Automatic Route Selection dial out (Hybrid/PBX only) * ARS DialOut Remote Access * RemoteAccs...
Page 44 Programming Procedures Page Description Operator Continued 3-39 QCC Operator to Receive Call Types * Call Types Dial 0 Calls - Dial 0 - Priority - Operator Forward/Follow Me Calls - Follow/Frwd DID call to invalid destinations - Unassign DID - Priority - Operator* Calls to the Listed Directory Number - ListedNumber...
Page 45 Programming Procedures Description Page LinesTrunks Lines/Trunks options Loop-start, ground-start or DS1 options LS/GS/DSl * (DS1) DS1 options 4-59 - Type Type of DS1 facility - T1 - GroundStart Ground-start emulation on selected channels - Loop Start Loop-start emulation on selected channels -TIE Tie Trunk emulation on selected channels - TIE-PBX...
Page 46 Programming Procedures Description Page LinesTrunks Continued 4-75 Type of equipment provided by local telephone - ChannelUnit company - Foreign Exchange - Special Access 4-25 Line/Trunk type for 4 GS/LS module * (4 GS/LS) - GroundStart - Loop Start - All Ground - All Loop Line/Trunk type for 8 GS/LS module...
Page 47: Programming Basics
Programming Procedures Page Description LinesTrunk Continued TT/LS Disc 4-27 * OutMode Outmode Signaling for loop- or ground-start trunks * LS Disconnect Disconnect signaling reliability 4-31 - Yes - No DID Trunk Options 4-94 Block T y p e DID trunk type 4-97 - Immed - Wink...
Page 48: Programming Basics
Programming Procedures Page Description LinesTrunks Continued Local Local service - OUTWATS - 56/64 Digit - VirtPrivNet - INWATS Miscellaneous network service - Misc - Other - CallByCall 4-122 Copy telephone number to send - Copy Number - Copy PhnNum to NumToSend - Do Not Copy Phone Number 4-125...
Page 49 Programming Procedures Page Description LinesTrunks Continued 4-139 Dial Plan Routing * DialPlanRtg Service - Service - AT&T Toll AT&T toll service - Megacom 800 - ACCUNET SDS - SoftDefNetw - MULTI QUEST - MegacomWATS - LongDistnce - Local Local service - INWATS - 56/64 Digit - VirtPrivNet...
Page 50 Programming Procedures Page Description LinesTrunks Continued 4-157 Call by Call service - CBC Service - Patterns - Voice Data - Voice Only - Data Only - Voice/Data Network service - NetworkServ AT&T toll service - AT&T Toll - Megacom WATS - ACCUNET - SoftDefNetw - LongDistnce...
Page 51 Programming Procedures Page Description Continued LinesTrunks Non-Tie trunk ARS Facility Restriction Level - ARS Restrict Non-Tie trunk Allowed Lists assignment - Allow List Non-Tie trunk Disallowed Lists assignment - DisallowLst Tie lines: Remote Access options TIE Lines Barrier code requirements - BarrierCode - Barrier Code Required...
Page 52 Programming Procedures Page Description Extensions 3-55 Lines or trunks (buttons on a telephone) LinesTrunks 3-60 Copy outside line/trunk options Line Copy * Single * Block 3-84 Pool dial-out code restrictions Dial OutCd 3-87 Outward/toll restrictions Restriction * Unrestricted * Outward Restrict * Toll Restrict 3 - 8 9 Copy calling restrictions, Allowed Lists, and Disallowed...
Page 53 Programming Procedures Page Description Options 3-122 Transfer options Transfer 3-141 Transfer return time (number of rings) * Return Time 3-143 One Touch Transfer/One Touch Hold * One Touch - Transfer - Manual - Automatic - Hold 3-145 Transfer audible * Audible - Music On Hold - Ringback 3-147...
Page 54 Programming Procedures Page Description Options Continued 3-172 Length of the timed flash sent when Recall is used Recall Timer * 350 ms * 450 ms * 650 ms * 1 sec 4-30 Dialed digits on rotary dial trunks Rotary * Delay * No Delay 3-111 Number of rings before a call is sent to group coverage...
Page 55 Programming Procedures Page Description Tables Continued 4-275 * Dial 0 Dial 0 Table - ARS Pool ARS FRL - ARS Digits 4-278 Voice and/or data routing for Subpattern A * Sub A Data - Voice Only - Data Only - Voice/Data 4-278 Voice and/or data routing for Subpattern B * Sub B Data...
Page 56 Programming Procedures Page Description L a b e l i n g Labeling Options Directory 3-207 System directory and internal speed dial numbers * System 3-194 Extensions to identify internal callers * Extension Personal Directory listings * Personal 3-197 Label used to identify line or trunk LinesTrunks 3-199 Change posted messages...
Page 57 Programming Procedures Description Print Continued Night Service Information report Night Service Group Call Pickup report Call Pickup Error Log report Error Log Authorization Code Information report Auth Code Page Description Cntr-Prg Centralized telephone programming Program Ext Extension programming Copy extension programming Copy Ext Page Description...
Page 58: Access To System Programming From The Mlx-20
Access to System Programming from the MLX-20 Console Access to System Programming from the MLX-20 Console Follow the steps below to begin system programming. All of the procedures in Chapter 3, “Common Administrative Procedures” and Chapter 4, “Programming Procedures,” begin at the System Programming menu shown in Step 4 of the following procedure.
Page 59 Access to System Programming from the MLX-20 Console Make a selection. System Programming: > Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Press the button next to Exit NightSrvce your selection. System Programming Menu Figure 1–11 shows the two screens that make up the System Programming menu.
Page 60: System Programming Menu Options
Access to System Programming from the MLX-20 Console Table 1–3. System Programming Menu Options Description Option System Set system operating conditions. SysRenumber Select the system numbering plan and/or reassign extension numbers with 1- to 4-digit numbers that are more appropriate or convenient for your company.
Page 61: Idle States
Idle States Exiting System Programming Use the information in Table 1-4 to return to the System Programming menu, the main menu (Menu Mode screen), or to the Home screen from within a programming screen. Table 1-4. Exiting System Programming To return to . . . On the console press: On the PC press: Previous menu Exit...
Page 62: System Busy Screen
Idle States Pls Wait System Busy nnnn = a previously entered extension Dial Code: nnnn S/P: ss/pp ss/pp = the slot and port number of the busy extension Exit Enter Figure 1–12. System Busy Screen The screen changes to the appropriate programming screen when the system is no longer busy.
Page 63 Idle States Line or Trunk Idle Because these procedures require the line or trunk to be idle only at the instant of programming, the line or trunk is not forced idle (as described in the previous paragraph). The following procedures can be performed only when the line or trunk being programmed is idle: Identify loudspeaker paging extension jack.
Page 64: Product Enhancements
Product Enhancements Forced Idle Reminder Tones The forced idle reminder tone is a high-low “doorphone” tone-400 ms of 667 Hz tone followed by 400 ms of 571 Hz. The tone is provided under the following circumstances: At the extension, to remind the user that the system or the extension is in the forced idle state At the programming console or at a PC running SPM, to remind the system manager that the system (or at least one extension) is in the...
Page 65 Product Enhancements Release 2.0 Enhancements Release 2.0 includes all Release 1.1 functionality and the following enhancements Programming Enhancements Extension Copy Feature. Reduces programming time by allowing the use of any extension as a template for programming another extension or block of extensions through centralized programming Integrated Administration.
Page 66 Product Enhancements Integrated Solution II/III Voice Power Automated Attendant. Answers calls and transfers callers to appropriate extensions based on caller input. AUDIX Voice Power Automated Attendant. Supports Automated Attendant, Call Answer, Voice Mail, Information, and Message Drop. Call Accounting System. Collects and analyzes call information. SPM.
Page 67 Product Enhancements MERLIN Identifier. An adjunct that allows users to receive, store, and use information provided by Caller ID. Caller ID information for up to four lines can be received by the MERLIN Identifier and displayed on the display units. Release 3.0 Enhancements Release 3.0 includes all Release 2.1 functionality and the following enhancements: Upgraded System Processor.
Page 68 Product Enhancements Authorization Codes The Authorization Code feature allows a user to pick up a toll/outward restricted telephone, enter his/her Authorization Code and be able to complete a call, subject to the same privileges as his/her home extension. MERLIN LEGEND can provide one unique Authorization Code per extension, up to a maximum of 255.
Page 69: Programming With Spm
Programming with SPM The System Programming and Maintenance (SPM) software package offers an alternate method of programming the MERLIN LEGEND Communication System using a PC. This method frees the system programming console for other uses and also provides the additional functions listed below: Backing up system programming information Restoring system programming information from a backup Converting system programming information from one release to another...
Page 70: System Requirements
System Requirements For information about accessing SPM from the IS II/III application, refer to the following books: Integrated Solution Ill System Manager’s Guide, order no. 555-601-010 Integrated Solution Ill Installation and Maintenance Guide, order no. 555-601-011 Integrated Solution II System Manager’s Guide, order no. 555-600-726 Integrated Solution II Installation and Maintenance Guide, order no.
Page 71: Installing The Spm Software
Installing the SPM Software 2012D transformer BRIA-4P adapter and 102 connecting block or 103 connecting block 248B adapter 8-position wall jacks 4-pair plug-ended cable D8W cords D6AP power cord EIA-232-D cables Modem (local or remote) connection A modem that supports 1200- or 2400-bps connections In addition, a parallel printer is useful for reports (the PC needs a parallel port for the connection).
Page 72: Programming With Spm
Installing the SPM Software The installation program automatically performs the following: Checks available space on the hard disk. If space is insufficient, the installation is terminated and an error message is generated. Checks the autoexec. bat and config. sys files. If either file is write-protected, the installation is terminated and an error message is generated.
Page 73: Programming With Spm
Installing the SPM Software Follow the steps below to install SPM on the PC’s hard disk. Switch to Drive A, if it is not already the current Drive. A:> appears on the screen. Insert the backup copy of the SPM diskette into Drive A. Type one of the commands shown below and press [ Enter install...
Page 74: Spm Configuration File (Ams.cfg) Options
Installing the SPM Software NOTE: The DEBUG attribute is also specified in ams.cfg as DEBUG=O (off), the default setting, or DEBUG=1 (on). This attribute is used to enable the Escape-to-Shell feature of SPM, activated by pressing [ Ctrl ] + [ F9 ]. To turn DEBUG on, you must edit the ams.cfg file;...
Page 75 Installing the SPM Software Select the serial communications part used for SPM and press [ Enter Type 1 for serial port 1 (COM1). COMM PORT: Type 2 for serial port 2 (COM2). 1. Comm 1 2. Comm 2 Enter selection # Select the communications port speed and press [ Enter Type 1 for 1200 bps.
Page 76 Installing the SPM Software Review your selections. x = the values entered for each SPM Configuration Comm Port: x entry in Steps 3 through 6 speed x Color: x Desire change (y/n)? To change any of the iformation shown, type y and press [ Enter ].
Page 77: Connecting The Pc
Connecting the PC Connecting the PC There are three ways to connect the PC to the control unit. Choose the method below that is most useful for your installation. Direct local connection Local modem connection Remote modem connection Direct Local Connection For a direct local connection, you must connect the PC to the system programming jack.
Page 78: Direct Local Connection, Pc More Than 50 Ft. Away
Connecting the PC Figure 2-2. Direct Local Connection, PC More Than 50 ft. Away 2-10 Programming with SPM...
Page 79: Local Modem Connection
Connecting the PC Modem Connection Local For a local modem connection, you must use a modem (either connected to, or built into the PC) to access the internal modem in the control unit. Connect the modem to an 012 module in the control unit, as shown in Figure 2--3. The internal modem operates at speeds of 1200 and 2400 bps.
Page 80: Accessing Spm
Accessing SPM Incoming Public or private trunk line telephone network S e r i a l Communications Port RS-232 Figure 2-4. Remote Modem Connection NOTE: Remote access (modem connection) has priority over local access (direct connection), unless a backup or restore procedure is in progress through a direct local connection.
Page 81 Accessing SPM If you installed SPM on the hard disk of the PC, go to Step 5. If the PC does not have a hard disk, insert the SPM diskette into Drive A. Type and press ( [ Enter A:> appears on the screen. Type and press to display the SPM Welcome screen shown below.
Page 82 Accessing SPM If you are at a remote location, do one of the following: Place a call to the system on a Remote Access line, enter the barrier 10 ). code (if required), and dial the code for the internal modem ( Place a voice call to the system using the line to which the modem is connected and ask the operator to transfer you to the modem (by 10, then hanging up the telephone).
Page 83 Accessing SPM If the PC is in a remote location and your system has not activated the Remote Access feature, do the following: Use the main telephone number to place a voice call to the system on the line to which the modem is connected. Instruct the operator to transfer you to the modem (by pressing 10, then hanging up the telephone).
Page 84: Using Spm
Using SPM To select an option, press the function key that corresponds to the option you want. For example, to select Language press [ F10 ]. SPM Main Menu Menu: Select Function Maintenance [ F6 ] Sys Program [ F1 ] Rest ore [ F2 ] Backup...
Page 85: Spm Display
Using SPM SPM Screens SPM screens simulate the system programming console. Each SPM screen includes a 7-line by 24-character console simulation window that corresponds to the display area of the MLX-20L™ telephone. To the right and left of this console simulation window are columns that list the keys corresponding to similarly located buttons on the MLX-20L telephone.
Page 86: Function Of Pc Keys In Spm
UsingSPM On the PC screen, the letters R and G represent the ON state of the red and green LEDs, respectively, that are on the console. For example, if a line, trunk, or pool is assigned to a line button, on the console a green LED lights next to the button.
Page 87 Using SPM Table 2-2, Continued [ Ctrl ] + [ F5 ] Reset. Reset the communications port. For example, if the information on the screen is garbled, try exiting from and then recentering the screen. If the screen remains garbled, use [ Ctrl ] + [ F5 ] to clear the screen and return to the SPM Welcome screen.
Page 88: Spm Main Menu Options
Using SPM SPM Main Menu Options The SPM Main Menu provides access to system programming and to the SPM functions listed in Table 2-3. Table 2-3. SPM Main Menu Options SPM Menu Function Sys Program program the system Backup* To make a backup copy of your system programming and store it on diskette or on hard disk Boards* Shows which modules (port boards) are in each slot of the control...
Page 89: Spm Help
Using SPM SPM Help To access the SPM help screens, press [ Ctrl ] + [ F1 ]. To review the help screens press, [ PgUp ] and [ PgDn ]. To return to the first Help screen, press [ Home ]. To exit from SPM Help, press [ End ].
Page 90: Backup Header: Release Number
Using SPM Determining the Release Number of a Backup File If you have a backup diskette but do not know its release number, you may be able to find this information in the backup header. Beginning with later versions of Release 1.1, the backup file contains a backup header 128 bytes long. Approximately 59 of these bytes are currently used.
Page 91 Using SPM Follow the steps below to perform the backup procedure. At the SPM Main Menu, press to select [ F2 ] Backup. SPM Main Menu Menu: Select Function Sys Program Maintenance [ F2 ] Backup Rest ore Boards Pass-Thru Print Opts Password Monitor...
Page 92 Using SPM You can specify a drive letter with the filename but no path information. Verify that the filename chosen does not already exist. The following screen appears only if the filename chosen already exists. Continue with Step 7 if this screen does not appear. The file already exists.
Page 93 Using SPM Boards The Boards option allows qualified service personnel to add a board to the next available slot. The system must be idle to use this option. This option is not available from the system programming console. The Boards option is also available in surrogate mode. In surrogate mode, you can assign trunk and extension modules (boards) to slots, even though the boards have not actually been installed.
Page 94: Board Types
U s i n g S P M Table 2-5. Board Types Board Type Description 400LSR 4 loop-start line jacks with 4 touch-tone receivers 400GLR 4 ground-start/loop-start line jacks with 4 touch-tone receivers 800LS 8 loop-start line jacks 800GLID 8 ground-start/loop-start line jacks with Caller ID capability available on the loop-start lines and 2 touch-tone receivers 800GLS 8 ground-start/loop-start line jacks...
Page 95 Using SPM Press the function key that corresponds to the module you want to select. > Boards: Boards: Make a selection Make a selection 800LS 400JE&M 517A31 408LSA [ F6 ] [ F1 ] [ F6 ] [ F1 ] 408GLA 800JGLID O12TR/OPT...
Page 96 Using SPM Browse The Browse option allows you to browse through reports saved in the Reports directory (\spm\reports) on the hard disk of the PC or on a floppy. At the SPM Main Menu press [ Ctrl ] + [ F8 ]. GOTO FLOPPY FILENAME.XXX Please enter file name...
Page 97 Using SPM Convert uses two files: the existing backup file (the “convert from” file) and the converted file (the “convert to” file), which is created when you run the Convert option. The converted file contains system programming information in an uncompressed form.
Page 98 Using SPM Use the arrow keys to highlight and press GOTO FLOPPY [ Enter GOTO FLOPPY FILENAME.XXX Please select file name FILENAME.YYY to convert from, then press Enter Press ESC to abort. FILENAME,XXX and FILENAME.YYY from the \spm\backup directory After you press [ Enter ] , the GOTO FLOPPY statement shown above changes to GOTO HARD DISK and a directory listing from the root directory of the floppy disk appears.
Page 99 Using SPM If converting from Release 1.0 or 1.1, select the CONVERT TO release. To convert from Release 1.2, 2.0, or 2.1 go to Step 7. The screen below appears when converting from Release 1.0 or 1.1. Release 1.2, 2.0, and 2.1 can only be converted to Release 3.0. All characters must be entered as they Please enter your appear on the screen, including the...
Page 100 Using SPM Enter the new filename and press [ Enter Please select file name to convert to, or select NEW FILE to create a new file on selected drive. Enter Filename: A: \filename.new (default is RESTORE.NEW) The converted file cannot have the same name as the file you converted from. If you specify the same filename, the following screen appears: The file selected to convert to is the same...
Page 101 Using SPM 13 Press any key to return to the SPM Main Menu. Conversion successful. Please press any key to continue. Language A language attribute in the SPM configuration file \spm\ams.cfg (DOS version) or /usr/ams/ams.cfg (UNIX System version) specifies whether SPM menus, pop-up windows, and other messages are presented in English, French, or Spanish.
Page 102 Using SPM Console Window Language By default, the language used in the console simulation window is the language specified in the ares. cfg file; however, you can select a different language for this window for the duration of the current session. To select a different language, follow the steps below.
Page 103: Pass-Thru
Using SPM Pass-Thru The Pass-Thru option allows qualified service personnel to administer IS II/III applications on a remote PC. It permits you to establish a remote connection with the control unit to which the IS II/III PC is directly connected. Figure 2–7 illustrates the relationship of the SPM PC, the communications system control unit, and the IS II/III PC.
Page 104 Using SPM NOTE: You cannot program the SPM application on the IS II/III PC because the remote call (from your SPM PC) uses the IS II/III PC’s COM1 port; therefore, the system programming jack cannot be used for system programming. For the same reason, a user at the IS 11/111 PC end of the connection cannot use SPM while your Pass-Thru is in effect.
Page 105 Using SPM Type your Iogin name and press [ Enter Welcome to IS-II/III login: Type the IS II/III password and press [ Enter Password Type ams for the terminal emulation type and press [ Enter Unix disk usage information Term= If you are working with IS II, the IS II main menu appears.
Page 106 Using SPM Type the old {current) password. Do not press [ Enter Password Enter Old Password If you type the old password incorrectly, the bottom of the screen displays the message Not Equal. Repeat Step 2. If you fail to enter the password correctly after three attempts, the bottom of the screen displays the message Old Password in Use and the procedure terminates.
Page 107 Using SPM Follow the procedure below to direct the output of the system programming reports. At the SPM Main Menu press to select [ F4 ] Print Opts. SPM Main Menu Menu: Select Function Sys Program Maintenance Backup Rest ore Boards Pass-Thru Print Opts Password...
Page 108 Using SPM Considerations Review the following items before you begin the restore procedure The system will be forced idle during a restore procedure. You must have a backup file containing system programming before you use this procedure. See ‘ Backup.” Features that were not programmed when the backup file was created are reset to factory defaults.
Page 109 Using SPM Follow the instructions for a floppy or a hard disk. A second window appears which displays the GOTO FLOPPY option and a directory listing for C:\spm\backup. If you are performing a Restore with a file saved on a floppy disk, go to Step 3.
Page 110: System Programming
System Programming When the restore completes, press to return to the SPM Main Menu. [ Enter Restore successful. = number of blocks sent XXXX Please press Enter to see the Main Menu Sent xxxx Blocks System Programming A primary function of SPM is to provide a method for programming the communications system.
Page 111 System Programming In most cases, you will be at an intermediate step in the procedure you have just completed. At that point, you can select one of the options shown on the screen and continue programming, or you can press Exit ([ F5 ]) again. This usually takes you back to the System Programming menu.
Page 112 System Programming System Forced Idle When the entire system is forced idle, no calls can be made or received. The procedures listed below can be performed only when the entire system (every line and every extension) is idle: Select system mode. Identify system operator positions.
Page 113 System Programming Extension Forced Idle When an extension or data terminal is forced idle, no calls can be made or received on that extension or data terminal. The following procedures can be performed only when the extension or data terminal being programmed is idle: Assign call restrictions.
Page 114 System Programming Press the function key next to the option you want. System Programming: > System Programming: Make a selection Make a selection Extensions Labeling Language System [ F1 ] [ F1 ] [ F6 ] [ F6 ] Data SysRenumber Options [ F2 ]...
Page 115 System Programming Observe the print status screen. Print in Progress . . . Exit [ F5 ] You can press [ F5 ] to interrupt printing and return to the SPM Main Menu. Print Hard Copy To print a hard copy of the report, use the arrow keys to highlight LPTl: and press [ Enter Print to Hard Disk To print the reports to the hard disk if the print file does not exist, use the...
Page 116: Upgrading The System
Upgrading the System U p g r a d i n g t h e S y s t e m WARNING: The following procedures are to be used by qualified technicians or service personnel only. Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product;...
Page 117: Programming Compatibility
Upgrading the System Inter-Release Compatibility It is important to understand compatibility between files created on each of the different versions of SPM, not only for upgrading but also for programming. Table 2-6 summarizes programming compatibility. (It is assumed that the majority of the programming is done in surrogate mode and backed up on disk).
Page 118 Upqrading the System Upgrade Procedure IMPORTANT: The upgrade procedure must follow the order of the steps shown below. Install SPM. To upgrade the system to Release 3.0, you will need to install (or upgrade to) Version 3.XX of SPM. See “installing the SPM Software. ” Back up your system programming.
Page 119: Programming Needed After Upgrade To Release
Upgrading the System Program new features. If you wish to use the factory defaults for the new features available with Release 3.0, skip this step. See Tables 2–7, 2–8 and 2-9 which follow this procedure Table 2-7. Lists the features added with Release 1.1 of the communications system.
Page 120: Programming Needed After Upgrade To Release
Upgrading the System Table 2-8. Programming Needed after Upgrade to Release 2.0 Feature Sequence Primary Rate SysProgram LinesTrunks LS/GS/DSl Type Interface (PRI) SysProgram Li.nesTrunks LS /GS/DSl FrameFormat SysProgram LinesTrunks LS/GS/DSl Suppression SysProgram LinesTrunks PhoneNumber SysProgram LinesTrunks ChannlGrp SysProgram LinesTrunks NumbrToSend SysProgram LinesTrunks Test TelNum...
Page 121: Surrogate Mode Programming
Surrogate Mode Programming Surrogate Mode Programming Surrogate mode allows qualified service personnel to perform system programming at an off-site service location. The actual communications system hardware does not have to be installed—the programmer needs only a direct connection from the PC to the processor module. By following a customer’s set of completed planning forms, the system can be programmed as if the appropriate modules, trunks, and telephones have been installed.
Page 122 Surrogate Mode Programming 2-54 Programming with SPM...
Page 123: Common Administrative Procedures
Common Administrative Procedures Introduction This chapter contains procedures for all of the common administrative tasks performed by the system manager in response to changes in business requirements. The procedures described in this chapter are defined briefly below: Change Basic System Operating Conditions These procedures apply to the system rather than to the operation of telephones, lines/trunks and operator positions.
Page 124 Introduction Change telephone line button assignments and optional telephone features Use these procedures to assign outside Iines/trunks to the buttons on a telephone, to copy these line/trunk assignments to additional telephones and to Assign System Access or Intercom buttons. These procedures can also be used to assign additional telephone features including: Identifying analog multiline telephones that do not have built-in speakerphone or Hands Free Answer on Intercom...
Page 125 Introduction Each of the procedures begins on the System Programming menu. Use one of the methods shown below to display the System Programming menu. Sys Program Exit At the console: Menu At the PC or with SPM: Type spm [ F1 ] [ F5 ] Press any key Before you begin any of the procedures in this chapter, you should read and...
Page 126: Basic System Operating Conditions
Basic System Operating Conditions Basic System Operating Conditions The procedures in this section are all related to the system rather than to the operation of telephones, operator positions, lines, or trunks. NOTE: You must reset the system time when Daylight Savings Time begins and ends. This section contains the following programming procedures: System Programming Position Assignment System Language...
Page 127 Basic System Operating Conditions Extension number of one of the first five extension jacks on Valid Entries the first MLX module Inspect Copy Option Console Procedure System SProg Port Drop Dial ext. no. Enter Exit [ F1 ] [ F2 ] [ Alt ] + [ P ] [ F10 ] [ F5 ]...
Page 128 Basic System Operating Conditions System Language Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: System language. Station Message Detail Recording (SMDR) reports. See “System Features. ” Print reports. See “Printing Reports. ” Extensions.
Page 129 Basic System Operating Conditions Procedure: System Language Console Display/Instructions Additional Information Go to the second screen of the System Programming menu. System Programming: > Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Press More. [ PgUp ] Select Language.
Page 130 Basic System Operating Conditions Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] For programming a single or block of extensions, see the Extension Language procedure under “Optional Telephone Features. ” Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports.
Page 131 Basic System Operating Conditions Procedure: Set System Date Additional Information Console Display/Instructions Select the System menu. > System Programming: Make a selection Extensions System Options SysRenumber Tables Operator AuxEquip LinesTrunks [ F1 ] Exit NightSrvce Select Date. System Make a selection MaintenBusy Restart –...
Page 132 Basic System Operating Conditions Set System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately.
Page 133 Basic System Operating Conditions Additional Information Console Display/Instructions Select Time. System Make a selection Restart MaintenBusy Date SProg Port Mode Time Board Renum Back/Restore [ F8 ] Exit Erase the current system time ( xxxx ). Date: Enter hour (00-23) and minutes (00-59) xxxx Backspace...
Page 134: System Renumbering
System Renumbering System Renumbering The procedures in this section are used to reassign extension numbers for either the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: ® System Renumbering is called Flexible Numbering in the MERLIN Communications System. This is not the same as Board Renumbering, an option used when modules in the control unit are changed.
Page 135: Common Administrative Procedures
System Renumbering Operator Console ( not flexible) 0 Extension 10-19 Extension 20-29 Extension 30-39 Extension 40-49 Extension 50-59 Extra 6886- Extra Adjuncts 6986- Extensions 60-67 E x t e n s i o n s 6889 6999 6900-6985 6800-6885 Page Main Pool MFMs/7500Bs Calling Group...
Page 136: Set Up Space Numbering
System Renumbering Operator Console (not flexible) 100-199 200-299 300-399 400-499 500-599 600-699 7244- MFMs/7500Bs 7444- Calling Group Page Main Pool Extensions 7100-7243 7300-7699 793-799 7299 7699 770-791, 7920-7929 889† 800’ Trunks Park Pools 881-888 801-880 890-899 ARS A ess (Hybrid/PBX mode)/Idle Line Access * Listed Directory Number (QCC).
Page 137 System Renumbering Summary: Single Renumbering System manager Programmable by Mode Idle Condition System idle Form 2a, System Numbering: Extension Jacks Planning Form Form 2b, System Numbering: Digital Adjuncts Form 2d, System Numbering: Special Renumbers Not applicable Factory Setting Old and new extension numbers Valid Entries Inspect Copy Option...
Page 138 System Renumbering Additional Information Console Display/Instructions Review the menu options. If the item you want to renumber is not > System Renumber: displayed, go to the second screen Make a selection of the System Renumber menu. Lines Grp Calling Extensions Adjuncts Pools Park...
Page 139 System Renumbering Additional Information Console Display/Instructions Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered.
Page 140 System Renumbering Procedure: Block Renumbering Additional Information Console Display/Instructions Select the System Renumber menu. > System Programming: Make a selection Extensions System SysRenumber Options Tables Operator AuxEquip LinesTrunks NightSrvce Exit [ F2 ] Select Block renumbering. lf you get the System Busy message, wait System Renumber: for an idle condition or exit system Make a selection...
Page 141 System Renumbering Additional Information Console Display/Instructions Enter the currently assigned number for the last member of the group. Start at nnnn: nnnn = number entered in Step 4 **** = Enter ending **** option name selected in Step 3 Backspace Exit Enter SP: “Entering an Extension”...
Page 142: System Operator Positions
System Operator Positions System Operator Positions Use the following procedures to add an operator position or to change an existing operator position. The Queued Call Console (QCC) operator position is available only for Hybrid/PBX systems. The Direct-Line Console (DLC) operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator extension jacks.
Page 143 System Operator Positions Primary Operator Positions The primary operator position is the extension to which your call is directed when 0 is dialed on a System Access button. The first extension jack on the first MLX module in your system is assigned as the primary operator position. If your system has QCC operator positions, this position must be changed from the factory setting (DLC) to a QCC operator position.
Page 144 System Operator Positions Summary: QCC Operator Positions Programmable by System manager Mode System idle Idle Condition Form 2a, System Numbering: Extension Jacks Planning Form Type: DLC Factory Setting Valid Entries First or fifth extension jack on MLX module (maximum: two per module;...
Page 145 System Operator Positions Additional Information Console Display/Instructions Specify the QCC extension. If no DSS is attached: QCC Operator Positions Enter extension “Entering an Extension” If DSS is attached: Store All Delete Toggle the red LED on or off as required. Go to Step 6. Backspace On = extension is currently assigned Exit...
Page 146 System Operator Positions Each CMS requires two DLC operator positions to connect the equipment and one position to serve as CMS supervisor. Summary: Identify or Remove DLC Operator Positions Programmable by System manager Mode Idle Condition System idle Form 2a, System Numbering: Extension Jacks Planning Form Type: DLC Factory Setting...
Page 147 System Operator Positions Additional Information Console Display/Instructions Select Direct-Line Console (DLC). If you get the System Busy message, wait System Operator: for an idle condition or exit system Make a selection Direct Line programming and try again later. Queued Call [ F1 ] Exit Specify the DLC extension.
Page 148: Optional Operator Features
Optional Operator Features Optional Operator Features The procedures in this section affect feature programming for both DLC and QCC operator positions and include the following: Operator Hold Timer DLC Operator Automatic Hold QCC operator features are covered in the next section. Operator Hold Timer Use this procedure to set the length of the operator hold timer for all DLCs and QCCs.
Page 149 Optional Operator Features Procedure: Operator Hold Timer Additional Information Console Display/Instructions Select the Operator menu. > System Programming: Make a selection System Extension Options SysRenumber Operator Tables LinesTrunks AuxEquip [ F3 ] NightSrvce Exit Select Hold Timer. System Operator: Make a selection Positions Queued Call Hold Timer...
Page 150 Optional Operator Features DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection. Summary: DLC Operator Automatic Hold Programmable by System manager Mode Idle Condition...
Page 151 Optional Operator Features Additional Information Console Display/Instructions Specify whether to enable or disable automatic hold. DLC Auto Hold select one Auto Hold Enable Auto Hold Disable Select Auto Hold Enable or [ F1 ] Auto Hold Disable. Enter [ F2 ] Exit Save your entry.
Page 152: Qcc Optional Features
QCC Optional Features QCC Optional Features This section covers how to program the following options for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended (Directed) Call Completion Return Ring...
Page 153 QCC Optional Features Summary: Hold Return System manager Programmable by Mode Not required Idle Condition Form 6a, Optimal Operator Features Planning Form Calls remain on hold Factory Setting Remain on hold, Return to QCC queue Valid Entries Inspect Copy Option Operator Call Hold Rtrn...
Page 154 QCC Optional Features Additional Information Console Display/Instructions Specify whether calls on hold return to the QCC queue or remain on hold when the hold timer expires twice. Queued Call Hold Return: Select one Return to Queue Remain on Hold Select Return to Queue or [ F1 ] Exit Enter...
Page 155 QCC Optional Features Procedure: Automatic Hold or Release Additional Information Console Display/Instructions Select the Operator menu. > System Programming: Make a selection Extensions System Options SysRenumber Operator Tables AuxEquip LinesTrunks NightSrvce [ F3 ] Exit SelectQueuedCall. System Operator: Make a selection Positions Queued Call Hold Timer...
Page 156 QCC Optional Features Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to O, operators are not notified.
Page 157 QCC Optional Features Additional Information Console Display/Instructions Select Threshold. Queued Call Operator: > Make a selection Hold Rtrn InQue Alert HoldRelease Call T Msg Center Threshold ExtndComplt ElvatePrior Exit Return Ring [ F3 ] Erase the current threshold ( xx ). Queued Over Threshold Enter maximum number for Queue (0 to 99)
Page 158 QCC Optional Features 0 and 5 to 30 seconds Valid Entries Inspect Copy Option Console Procedure Operator Queued Call ElvatePrior Drop Dial no. Enter Exit Exit of seconds [ F3 ] [ F2 ] [ F4 ] [ Alt ] + [ P ] [ F10 ] Type no.
Page 159 QCC Optional Features Additional Information Console Display/Instructions Enter the number of seconds talk will wait in the queue before being reprioritized ( nn = 5 to 30 ). Use 0 to specify that calls are not reprioritized. Dial or type [ nn ]. Save your entry.
Page 160 QCC Optional Features Procedure: Calls-In-Queue Alert Additional Information Console Display/Instructions Select the Operator menu. System Programming: Make a selection System Extensions Options SysRenumber Tables Operator AuxEquip LinesTrunks Exit NightSrvce [ F3 ] Select Queued Call. System Operator: Make a selection Positions Queued Call Hold Timer...
Page 161 QCC Optional Features Console Display/Instructions Additional Information Specify whether the operator receives the alert. QCC Operator xxxx: xxxx = operator entered in Step 1 Select one InQue Alert Enable InQue Alert Disable Next Select InQue Alert Enable or [ F1 ] Enter Exit InQue Alert Disable.
Page 162 QCC Optional Features NOTES: 1. If you want a QCC operator position to operate as a message center (receiving returning parked and directed calls, Group Coverage calls, and calls to unassigned DID numbers), program the Message Center option before you assign the operator to receive call types. 2.
Page 163 QCC Optional Features Procedure: QCC Operator to Receive Call Types Additional Information Console Display/Instructions Select the Operator menu. System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F3 ] Select Queued Call. System Operator: Make a selection Positions Queued Call...
Page 164 QCC Optional Features Group Coverage Procedure Additional Information Console Display/Instructions Select Operator **** **** = option name selected in Step 4 Make a selection Priority Operator Exit [ F2 ] Enter the group coverage nmber ( nn = 1 to 30). Group Coverage Calls: Enter grp coverage number (1-30)
Page 165 QCC Optional Features Additional Information Console Display/Instructions Assign operators to the receive calls from the next Group Coverage number or go to Step 7. Select Next [ F9 ] Return to Step 4. The next Group Coverage number will display on Line 1. Return to the System Programming menu.
Page 166 QCC Optional Features Call Type Queue Priority Level Use this procedure to assign a priority value (1 to 7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers)
Page 167 QCC Optional Features Procedure: Call Type Queue Priority Level Additional Information Console Display/Instructions Select the Operator menu. System Programming: Make a selection System Extensions Options SysRenumber Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F3 ] Select Queued Call. System Operator: Make a selection Positions QueuedCall...
Page 168 QCC Optional Features Additional Information Console Display/Instructions a coverage group number ( nn = 1 to 30 ). Enter Group Coverage Calls: Enter coverage group (1-30) queue is receiver Backspace Dial or type [ nn ] Enter Exit Save your entry. [ F10 ] Select Enter Erase the current priority level (x).
Page 169 QCC Optional Features Summary: Message Center Operation Programmable by System manager Mode Hybrid/PBX Not required Idle Condition Planning Form Form 6a, Optional Operator Features Factory Setting Not applicable Valid Entries QCC extension numbers Inspect Copy Option Operator Queued Call Msg Center Console Procedure Dial ext.
Page 170 QCC Optional Features Additional Information Console Display/Instructions Specify the QCC operator extension. Operator Message Center: If no DSS is attached: Enter QCC operator SP: “Entering an Extension” extension number If DSS is attached: Delete Toggle the red LED on or Backspace off as required.
Page 171 QCC Optional Features Valid Entries Automatic, Manual Inspect Copy Option Operator Queued Call ExtndComplt Automatic Console Procedure Complete or Manual Complete Enter Exit Exit [ F3 ] [ F2 ] [ F9 ] [ F1 ] or [ F2 ] [ F10 ] [ F5 ] [ F5 ]...
Page 172 QCC Optional Features Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Return Ring Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position.
Page 173 QCC Optional Features Procedure: Return Ring Additional Information Console Display/Instructions Select the Operator menu. > System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F3 ] Select Queued Call. System Operator: Make a selection Positions Queued Call Hold Timer...
Page 174 QCC Optional Features Position Busy Backup Use this procedure to designate or remove the calling group to provide the backup position for the QCC queue. The specified calling group will receive incoming calls when all QCC operator positions are in position-busy mode. Position Busy Backup is programmed for the QCC queue rather than for individual QCC operator positions.
Page 175 QCC Optional Features Additional Information Console Display/Instructions Select Queued Call. System Operator: Make a selection Positions Queued Call Hold Timer DLC Hold Exit [ F2 ] to the second screen of the Queued Call Operator menu. Queued Call Operator: > Make a selection Hold Rtrn InQue Alert...
Page 176 QCC Optional Features Additional Information Console Display/Instructions Assign or remove the group as QCC operator backup. [ F10 ] Select Enter or [ F8 ] Delete. You may continue to assign or remove calling groups as QCC operator backups by repeating Steps 2 and 3. Return to the System Programming menu.
Page 177: Telephones
Telephones Telephones This section contains the following procedures: Assigning outside lines or trunks to the buttons on a telephone (including lines and trunks used for loudspeaker paging). Copying line button assignments from one telephone to an individual telephone or block of telephones. Assigning the following buttons on telephones (for Hybrid/PBX systems only): System Access or Intercom Voice...
Page 178 Telephones NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and ®...
Page 179 Telephones Summary: Assign Trunks or Pools to Telephones Programmable by System manager All, but note differences in factory settings. Mode Idle Condition Telephone idle Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital...
Page 180 Telephones Console Procedure To program a single line/trunk: Extensions Lines/Trunks Dial ext. no. Enter Entry Mode Enter Exit Exit Dial line/trunk no. To program a block of lines/trunks: Extensions Lines/Trunks Enter Dial ext. no. Select trunk range Toggle LED On/Off Enter Exit Exit...
Page 181 Telephones Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] lf you get the Station Busy message, wait for an idle condition or exit system programming and try again later. extension. Assign the = extension number entered in Step 3 Extension XXXX XXXX...
Page 182 Telephones Block Procedure Additional Information Console Display/Instructions Specify the block of 20 lines associated with 20 buttons on the system programming console. Select Line s 01-20 [ F1 ] Line s 21-40 [ F2 ] Line s 41-6O [ F3 ] Line s 61-80.
Page 183 Telephones If you are copying assignments from an operator position to a block of extensions that includes both operator and nonoperator extensions, the information is copied only to the operator positions; the nonoperator positions are not affected. Similarly, if you are copying assignments from a nonoperator position to a block of extensions that includes both operator and nonoperator extensions, the information is copied only to the nonoperator positions;...
Page 184 Telephones Procedure: Copy Line and Trunk Assignments Additional Information Console Display/Instructions Select the Extensions menu. System Programming: Make a selection Extensions System Options SysRenumber Operator Tables LinesTrunks AuxEquip NightSrvce [ F6 ] Exit Select Line Copy. > Extensions: Make a selection LinesTrunks Restrct Copy Account...
Page 185 Telephones Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Specify the extension to copy assignments to. Copy extension xxxx to extension entered in Step 1 XXXX Enter extension Backspace Next Exit Enter SP: “Entering an Extension” Save your entry.
Page 186 Telephones Additional Information Console Display/Instructions Enter the logical ID of the first extension number in the block to be copied to. xxxx extension entered in Step 4 of the Copy extension xxxx = main procedure Enter starting extension logical id (#1 - #144) Backspace Dial or type # [ nnn ].
Page 187 Telephones NOTES: You cannot change the factory setting for Call buttons assigned to QCC operator positions, and you cannot assign Ring, Voice, Originate Only, or Shared buttons to QCC operator positions. System Access or Intercom buttons can be assigned only to the first 10 buttons on a telephone.
Page 188 Telephones Factory Setting Key Mode. An Intercom Ring (ICOM Ring), an Intercom Voice (ICOM Voice), and the first eight lines connected to the system are assigned to all analog multiline and MLX telephones, excluding operator positions. Two Intercom Ring buttons are assigned to tip/ring equipment connected on an 012 module.
Page 189 Telephones Console Procedure To program extension: More Cntr-Prog Program Ext. Dial ext. no. Enter Program extension Enter Exit Exit To copy extension programming: More Cntr-Prg Copy ext. Dial copy from ext. no. Enter Dial copy to ext. no. Enter Exit Exit PC Procedure To program extension:...
Page 190 Telephones Program Extensions Procedure Although you can make selections from the screen (with the ListFeature option) to assign Ring and Voice buttons, the following procedure provides the programming codes to perform these functions. Using the codes speeds the button assignment process. When you enter the programming code for assigning a Ring button, the screen in Step 6 of the following procedure changes to the first List Feature screen, then returns to the screen shown in Step 6.
Page 191 Telephones Table 3–2. Programming Codes for Assigning SA/ICOM Ring and Voice Buttons On the Console On the PC To assign System Access Dial *16 Type *16 or Intercom Ring button To assign System Access Dial *16, press button press [ Shift ] + *16, Type being programmed...
Page 192 Telephones Additional Information Console Display/Instructions Specify an extension. Centralized Programming: Enter extension Backspace Enter Exit “Entering an Extension” Save your entry. Select Enter. [ F10 ] Select Start. xx = extension entered in Step 1 Extension Program xx Press HOME to exit Start [ F10 ] Proqram...
Page 193 Telephones Additional Information Console Display/Instructions Assign a voice or ring attribute. To assign the voice attribute to the Ring button, select the same button and enter the programming code for voice (see Table 3-4). To assign Voice buttons, first assign the button as a Ring button, then program the button with the voice attribute (see Table 3-4).
Page 194 Telephones Additional Information Console Display/Instructions Save your entry. Then, continue to copy button assignments or go to Step 5. Select Enter [ F10 ] Select Next [ F9 ] After selecting Enter, you may continue to copy button assignments from the extension displayed on Line 1 to additional extensions.
Page 195 Telephones Summary: Analog Multiline Telephones Without BIS or HFAI Capability System Manager Programmable by Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 5a, Direct-Line Console (DLC): Analog Data Form 1a, Modem Data Stations All models of analog multiline telephones (except the Factory Setting analog multiline display console) have BIS/HFAl capability.
Page 196 Telephones Additional Information Console Display/Instructions Specify the extension. If no DSS is attached: BIS/HFAI Extensions “Entering an Extension” Enter extensions If DSS is attached: Toggle the red LED on or Delete off as required. Go to Step 5. Backspace On = telephone has BIS/HFAl capability. Enter Exit Off = telephone does not have BIS/HFAI...
Page 197 Telephones Summary: Analog Multiline Telephones with Voice Announce to Busy Programmable by System Manager Mode System idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 5a, Direct-Line Console (DLC) Data Form 1a, Modem Data Station Factory Setting Not applicable Valid Entries Extension numbers Inspect...
Page 198: Fax Machines
Fax Machines Additional Information Console Display/Instructions Specify the first extension (odd numbered) of the pair. Voice Signal Pair: Enter voice signal pairs The other extension in the pair is Delete automatically assigned: Press the Inspct button to view the pair. Backspace Enter Exit...
Page 199 Fax Machines NOTE: Do not use this procedure for fax machines connected to analog multiline telephones with a General Purpose Adapter (GPA). In a GPA configuration features cannot be assigned to the fax independently of the telephone. A maximum of 16 fax machines can have the Fax Message Waiting feature. Additional fax machines (more than 16) can be installed, but these machines cannot have this feature.
Page 200 Fax Machines Procedure: Fax Additional Information Console Display/Instructions Select the Auxiliary Equipment menu. System Programming: > Make a selection System Extensions Options SysRenumber Tables Operator AuxEquip LinesTrunks Exit NightSrvce [ F9 ] Select Fax. > Auxiliary Equipment: Make a selection MusicOnHold VMS/AA Ldspkr Pg...
Page 201 Fax Machines Additional Information Console Display/Instructions Select Message Waiting Fax: Make a selection Extension Msg Waiting Threshold Exit [ F2 ] Enter the extension for the fax mmachine that will send the message-waiting indication. Fax Msg. Waiting Enter the fax extension number Backspace Exit...
Page 202 Fax Machines Additional Information Console Display/Instructions Return to the Fax menu. [ F5 ] Select Exit. Select Threshold. Fax: Make a selection Extension Msg Waiting Threshold Exit [ F3 ] 15 Erase the current number of seconds ( xx ). FAX Threshold Duration: Enter duration (0-30sec) Backspace...
Page 203: Optional Telephone Features
Optional Telephone Features Optional Telephone Features The procedures in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions ARS Restriction Level for Extensions Forced Account Code Entry Microphone Operation Remote Call Forwarding Authorization Codes Extension Language...
Page 204 Optional Telephone Features Console Procedure To program a single extension: Language Extensions Single More Dial ext. no. Enter Enter Exit Exit Select a language To program a block of extensions: Language Extensions Block- Dial starting ext. More Enter -Dial ending ext. no. Enter Select a language...
Page 205 Optional Telephone Features Additional Information Console Display/Instructions Select an option. For a single extension, select Extension Language: [ F1 ] Single and go to Make a selection Single Extension Procedure. Single Block [ F2 ] For a block of extensions, select Block and go to Exit Block Procedure.
Page 206 Optional Telephone Features Block Procedure Additional Information Console Display/Instructions Enter the starting extension number. Extension Language: Enter starting extension Backspace Enter Exit “Entering an Extension” Save your entry. Select Enter. [ F10 ] Enter the ending extension number. = extension entered in Step 1 Lang for ext xxxx to: xxxx Enter ending extension...
Page 207 Optional Telephone Features Summary: Pool Dial-Out Code System manager Programmable by Mode Hybrid/PBX Telephone idle Idle Condition Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct (DLC): Digital Form 5d, Queued Call Console (QCC)
Page 208 Optional Telephone Features Additional Information Console Display/Instructions Select Dial-Out Code. > Extensions Make a selection RestrctCopy LinesTrunks Line Copy Account BIS/HFAI Dial Outed Restriction Call Pickup Exit VoiceSignl [ F3 ] Specify the extension. lf no DSS is attached: Assign Pool DialOut Cd: Enter extension "Enteringan Extension”...
Page 209 Optional Telephone Features Call Restrictions restrictions to one of the following: Use this procedure to change individual telephone calling Unrestricted Restricted from making all outgoing calls Restricted from making toll calls Summary: Call Restrictions Programmable by System manager Mode Telephone idle Idle Condition Planning Form Form 4b, Analog Multiline Telephone...
Page 210 Optional Telephone Features Additional Information Console Display/Instructions Select Restrictions. > Extensions: Make a selection RestrctCopy LinesTrunks Line Copy Account Dial OutCd BIS/HFAI Restriction Call Pickup [ F4 ] VoiceSignl Exit – J Specify the extension. Call Restriction: Enter extension Backspace Exit Enter SP: "Entering an Extension”...
Page 211 Optional Telephone Features Copy Call Restrictions Use this procedure to copy calling restrictions, allowed lists, and disallowed lists. Feature assignment must be completed for the “copy from” extension. These features can then be copied to an individual extension or block of extensions with identical calling restriction requirements.
Page 212 Optional Telephone Features Console Procedure To copy to a single extension: Extensions RestrdCopy Single Dial copy from ext. no. Enter Dial copy to ext. no. Enter Exit Exit Exit To copy to a block of extensions: Extensions RestrdCopy Block Dial copy from ext. Enter Enter Dial first no.
Page 213 Optional Telephone Features Single Extension Procedure Additional Information Console Display/Instructions Specify the extension from which you want to copy calling restrictions. Restriction Copy: “Entering an Extension” Enter extension to copy from Backspace Exit Enter Save your entry. [ F10 ] Select Enter Specify the extension to which you want to copy call restrictions.
Page 214 Optional Telephone Features Additional Information Console Display/Instructions Enter the logical ID of the first extension in the block to which you want to copy call restrictions ( nnn = 1 to 144). = extension entered in Step 4 Copy extension xxxx To: xxxx Enter starting extension Logical id (1 - 144)
Page 215 Optional Telephone Features Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 6g, Call Restriction Assignments and Lists Factory Setting Valid Entries...
Page 216 Optional Telephone Features Additional Information Console Display/Instructions Select ARS Restrict. > Extensions Make a selection Ext Status ARS Restrct Mic Disable Group Page Group Cover Remote Frwd Grp Calling Auth Code [ F6 ] Exit Specify the extension. ARS Restrict: Enter extension Backspace Enter...
Page 217 Optional Telephone Features Forced Account Code Entry Use this procedure to assign or remove Forced Account Code Entry. When this feature is programmed on individual telephones, the user must enter a 1 - to 16- digit account code before making an outside call. Summary: Forced Account Code Entry Programmable by System manager...
Page 218 Optional Telephone Features Additional Information Console Display/Instructions Select Forced Account Code Entry. > Extensions: Make a selection LinesTrunks RestrctCopy Line Copy Account BIS/HFAI Dial OutCd Restriction Call Pickup Exit VoiceSignl [ F7 ] Specify the extension. lf no DSS is attached: Forced Account Code: SP: "Entering an Extension”...
Page 219 Optional Telephone Features Summary: Microphone Operation System manager Programmable by Mode Not required Idle Condition Form 4d, MLX Telephone Planning Form Form 5b, Direct-Line Console (DLC): Digital Enabled Factory Setting Enabled, Disabled Valid Entries Inspect Copy Option Extensions More Mic Disable Toggle LED On/Off or Console Procedure Enter...
Page 220 Optional Telephone Features Additional Information Console Display/Instructions Select Microphone Disable.. Extensions > Make a selection ARS Restrct Ext Status Group Page Mic Disable Group Cover Remote Frwd Auth Code Grp Calling Exit [ F7 ] Specify the extension. Microphone Disable: If no DSS is attached: Enter extension “Entering an Extension”...
Page 221 Optional Telephone Features If you are assigning authorization codes for a group of sequential extensions, begin programming the lowest extension number to take advantage of the Next screen key (see “Standard Procedures”). Summary: Authorization Codes Programmable by System manager Mode Not required Idle Condition Planning Form...
Page 222 Optional Telephone Features Additional Information Console Display/Instructions Select Authorization Code. > Extensions: Make a selection Ext Status ARS Restrct Mic Disable Group Page Group Cover Remote Frwd Grp Calling Auth Code Exit [ F9 ] Specify the extension. Authorization Code: Enter extension Next Backspace...
Page 223 Optional Telephone Features Remote Call Forwarding Use this procedure to allow or disallow the Remote Call Forwarding capability, which allows users to forward calls to an outside number. If a telephone with Remote Call Forwarding has one or more personal lines assigned, that telephone can be assigned as the principal user, and calls received on that line are forwarded to outside numbers.
Page 224 Optional Telephone Features Procedure: Remote Call Forwarding Additional Information Console Display/Instructions Select the Extensions menu. > System Programming: Make a selection System Extensions Options SysRenumber Operator Tables LinesTrunks AuxEquip NightSrvce Exit [ F6 ] Go to the second screen of the Extensions menu. >...
Page 225 Optional Telephone Features Console Display/Instructions Additional Information Assign or remove remote call forwarding from the extension entered in Step 4. Select Enter or [ F10 ] Delete. [ F8 ] You may assign or remove remote call forwarding from additional extensions by repeating Steps 4 and 5.
Page 226: Optional Group Features
Optional Group Features Optional Group Features The procedures in this section describe how to program the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Line/Trunk or Pool Assignments Call Pickup Groups Use this procedure to assign or remove an extension from a call pickup group.
Page 227 Optional Group Features Procedure: Call Pickup Groups Additional Information Console Display/Instructions Select the Extensions menu. System Programming: > Make a selection Extensions system SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F6 ] Select Call Pickup. > Extensions Make a selection LinesTrunks RestrctCopy Line Copy...
Page 228 OptionaI Group Features Additional Information Console Display/Instructions Assign or remove the extension from the call pickup group. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove extensions from the call pickup group by repeating Steps 5 and 6.
Page 229 Optional Group Features Procedure: Group Paging Additional Information Console Display/Instructions Select the Extensions menu. System Programming: Make a selection Extensions system Options SysRenumber Operator Tables AuxEquip LinesTrunks [ F6 ] Exit NightSrvce Go to the second screen of the Extensions menu. Extensions >...
Page 230 Optional Group Features Additional Information Console Display/Instructions Specify the extension. = number entered in Step 4 Group Page xxxx: xxxx Enter extensions If no DSS is attached: SP: “Entering an Extension” Delete Backspace Next If DSS is attached: Exit Enter Toggle the red LED on or off as required.
Page 231 OptionaI Group Features An extension can be a sender in only one group; it can be a receiver for more than one coverage group. A calling group can be assigned as a receiver for a coverage group (see “Group Coverage Receiver”). In Hybrid/PBX mode only, the QCC queue can be a receiver for up to 30 coverage groups.
Page 232 Optional Group Features Additional Information Console Display/Instructions to the second screen of the Extensions menu. > Extensions: Make a selection RestrctCopy LinesTrunks Account Line Copy Dial OutCd BIS/HFAI Call Pickup Restriction [ PgUp ] Exit VoicesSignl Press More. Select Group Coverage. Extensions Make a selection ARS Restrct...
Page 233 Optional Group Features Additional Information Console Display/Instructions Assign or remove extension from the coverage group. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove extensions from the coverage group by repeating Steps 5 and 6. Continue to asign the extension to another coverage group or go to Step 9.
Page 234 Optional Group Features Procedure: Group Coverage Delay Interval Additional Information Console Display/Instructions Select the Options menu. System Programming: Make a selection System Extensions Options SysRenumber Tables Operator LinesTrunks AuxEquip [ F7 ] Exit NightSrvce Go to the second screen of the Options menu. >...
Page 235 Optional Group Features Group Calling Member Assignments Use this procedure to assign or remove an extension from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.
Page 236 Optional Group Features Procedure: Group Calling Member Assignments Additional Information Console Display/Instructions Select the Extensions menu. > System Programming: Make a selectiom Extensions System Option SysRenumber Tables Operator AuxEquip LinesTrunks NightSrvce [ F6 ] Exit Go to the second screen of the Extensions menu. >...
Page 237 Optional Group Features Additional Information Console Display/Instructions Specify the extension. xxxx = number entered in Step 5 Group Calling xxxx: Enter group members If no DSS is attached: “Entering an Extension” Delete If DSS is attached: Next Backspace Toggle the red LED on or Exit Enter off as required.
Page 238 Optional Group Features Summary: Group Calling Line/Trunk or Pool Assignments Programmable System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Not applicable Factory Setting Line, trunk, or pool number Valid Entries Inspect Copy Option Extensions More Grp Calling Line/Pool Dial...
Page 239 Optional Group Features Additional Information Console Display/Instructions Select Group Cailing. Extensions Make a selection Ext Status ARS Restrct Group Page Mic Disable Group Cover Remote Frwd Grp Calling Auth Code [ F4 ] Exit Select Line/Pool > Group Calling: Make a selection Hunt Type Queue Alarm DelayAnnce...
Page 240 Optional Group Features Additional Information Console Display/Instructions Continue to assign the line/trunk or pool to another calling group or go to Step 10. Select Next [ F9 ] Return to Step 7 to continue programming. The next calling group will be displayed on Line 1. Return to the System Programming menu.
Page 241: Optional Group Calling Features
Optional Group Calling Features Optional Group Calling Features This section includes programming procedures for the following optional group calling features: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Threshold Group Calling Message-Waiting Indicator Group Calling Calls-in-Queue Alarm Threshold Group Calling External Alert for Calls-in-Queue Alarm Group Type Hunt Type...
Page 242 OPtional GrouP CallinG Features Console Procedure Extensions More Grp Calling Type Dial Enter Circular or Linear calling group ext. no. Enter Exit Exit Exit PC Procedure [ F6 ] [ PgUp ] [ F4 ] [ F1 ] Type calling group ext. no. [ F10 ] [ F1 ] or [ F2 ] [F10 ]...
Page 243 Optional Group Calling Features Console Display/Instructions Additional Information Enter the extension number of the calling group. Group Calling: Enter extension number of group Backspace Exit Enter Dial or type [ nnnn ]. Save your entry. Select Enter. [ F10 ] Specify the hunt pattern.
Page 244 Optional Group Calling Features Summary: Group Calling Delay Announcement Programmable by System manager Mode Idle Condition Not required Form 7d, Group Calling Planning Form No delay announcement devices are assigned Factory Setting Valid Entries Announcement, No announcement Inspect Copy Option Extensions More Grp Calling...
Page 245 Optional Group Calling Features Additional Information Console Display/Instructions Select Delay Announcement Group Calling: Make a selection Hunt Type Queue Alarm Xtnl Alert DelayAnnce GrpCoverage Overflow Message Members [ F2 ] Exit Line/Pool Enter the extension number of the calling group. GrpCall Delay Announce: Enter extension number of group...
Page 246 Optional Group Calling Features Group Coverage Receiver Use this procedure to assign or remove a calling group as a receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 247 Optional Group Calling Features Additional Information Console Display/Instructions to the second screen of the Extensions menu. Extensions > Make a selection RestrctCopy LinesTrunks Line Copy Account Dial OutCd BIS/HFAI Call Pickup Restriction [ PgUp ] Exit VoiceSignl Press More. Select Group Calling. Extensions: Make a selection Ext Status...
Page 248 Optional Group Calling Features Additional Information Console Display/Instructions Assign or remove the coverage group as the receiver for the calling group. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove additional coverage groups as the receiver for the calling group by repeating Steps 7 and 8.
Page 249 Optional Group Calling Features Copy Option Console Procedure Extensions More Grp Calling Overflow Dial calling group ext. no. Enter Dial ext. no. Enter Drop Dial no. of calls Enter Exit Exit PC Procedure [ F6 ] [ PgUp ] [ F4 ] [ F8 ] Type calling group ext.
Page 250 Optional Group Calling Features Additional Information Console Display/Instructions Select Overflow. > Group Calling: Make a selection Hunt Type Queue Alarm Xtnl Alert DelayAnnce Overflow GrpCoverage Members Message Line/Pool [ F8 ] Exit Enter the extension of the calling group. Group Calling: Enter extension number of group Backspace...
Page 251 Optional Group Calling Features Additional Information Console Display/Instructions Assign or remove the group or directory as overfiow backup coverage. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove additional groups or directories as overflow backup coverage by repeating Steps 7 and 8.
Page 252 Optional Group Calling Features Summary: Group Calling Message-Waiting Indicator Programmable by System manager Mode Idle Condition Not required Form 7d, Group Calling Planning Form No message-waiting receiver assigned Factory Setting Extension number Valid Entries Inspect Copy Option Extensions Grp Calling Message Console Procedure More...
Page 253 Optional Group Calling Features Console Display/Instructions Additional Information Select Group Calling Extensions: Make a selection ARS Restrct Ext Status Group Page Mic Disable Remote Frwd Group Cover Grp Calling Auth Code Exit [ F4 ] Select Message Waiting Receiver. > Group Calling: Make a selection Queue Alarm...
Page 254 Optional Group Calling Features Console Display/Instructions Additional Information Assign the extension as the receiver for the calling group. Select Enter or [ F10 ] Next [ F9 ] Use Next to assign an extension as receiver for the next calling group. Return to Step 7. 10 Return to the System Programming menu.
Page 255: Common Administrative Procedures
Optional Group Calling Features Procedure: Group Calling Calls-In-Queue Alarm Threshold Additional Information Console Display/Instructions Select the Extensions menu. > System Programming: Make a selection System Extensions Options SysRenumber Operator Tables LinesTrunks AuxEquip [ F6 ] Exit NightSrvce Go to the second screen of the Extensions menu. >...
Page 256 Optional Group Calling Features Additional Information Console Display/Instructions Save your entry. Select Enter [ F10 ] Erase the current number of calls ( nn ). xxxx = number entered in Step 5 Group Calling xxxx: Enter number calls before alarm (1-99) Backspace Next [ Alt ] [ P ]...
Page 257 Optional Group Calling Features Inspect Copy Option Console Procedure Extensions Grp Calling Xtnl Alert More Dial Enter calling group ext. no. Drop Dial ext. no. for Enter Exit Exit alert PC Procedure [ F6 ] [ PgUp ] [ F4 ] [ F7 ] Type calling group ext.
Page 258 Optional Group Calling Features Additional Information Console Display/Instructions Select External Alert. > Group Calling: Make a selection Queue Alarm Hunt Type Xtnl Alert DelayAnnce GrpCoverage Overflow Members Message Line/Pool Exit [ F7 ] Enter the extension of the calling group. Group Calling: Enter extension number of group...
Page 259 Optional Group Calling Features Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
Page 260 Optional Group Calling Features Procedure: Group Type Additional Information Console Display/Instructions Select the Extensions menu. > System Programming: flake a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip NightSrvce [ F6 ] Exit Go to the second screen of the Extensions menu. Extensions >...
Page 261 Optional Group Calling Features Additional Information Console Display/Instructions Enter the extension of the group. Group Calling: Enter extension number of group Backspace Dial or type [ nnnn ]. Exit Enter Save your entry. Select Enter. [ F10 ] Specify the type of login for the group that occurs after a power failure. xxxx = number entered in Step Group Calling xxxx: Select One...
Page 262: System Features
System Features System Features This section contains programming instructions for the optional system features that affect all or most system users and includes the following: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status...
Page 263 System Features Transfer Return Time Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of O means that transferred calls are never returned to the originator. NOTE: The transfer return time should not be set to O in a system with single-line telephones.
Page 264 System Features Additional Information Console Display/Instructions Select Transfer. Options: > Make a selection Transfer Callback Ext Status CampOn CallParkRtn SMDR Delay Ring InsideDial ReminderSrv Exit [ F1 ] Select Return Time. Transfer Make a selection Return Time One Touch Audible Type [ F1 ] Exit...
Page 265 System Features One-Touch Transfer/One-Touch Hold Use this procedure to assign the One-Touch Transferor One-Touch Hold feature. One-Touch Transfer allows users to initiate transfers to another extension by pressing an Auto Dial or DSS button for that extension. If the One-Touch Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
Page 266 System Features Console Procedure To program One-Touch Transfer: Options Transfer One Touch Transfer Enter Manual or Automatic Enter Exit Exit To program One-Touch Hold: Options Transfer One Touch Hold Enter Exit Exit PC Procedure To program One-Touch Transfer: [ F7 ] [ F1 ] [ F2 ] [ F1 ]...
Page 267 System Features Console Display/Instructions Additional Information Specify transfer or hold. One Touch Call Handling: Select One Transfer Hold Select Transfer or [ F1 ] Enter Exit Hold [ F2 ] Save your entry. Select Enter. [ F10 ] If you selected Transfer, continue with Step 6.
Page 268 System Features Summary: Transfer Audible Programmable by System Manager Mode Not required Idle Condition Form 8a, System Features Planning Form Music on Hold Factory Setting Music on Hold, Ringback Valid Entries Inspect Copy Option Options Transfer Audible Music on Hold or Console Procedure Ringback Enter...
Page 269 System Features Console Display/Instructions Additional Information Specify whether the outside caller hears music or ringing while being transferred. Transfer Audible: select one Music On Hold Ringback Select Music On Hold or [ F1 ] Enter Ringback. Exit [ F2 ] Save your entry.
Page 270 System Features Procedure: Type of Transfer Additional Information Console Display/Instructions Select the Options menu. System Programming: Make a selection Extensions System Options SysRenumber Operator Tables LinesTrunks AuxEquip NightSrvce [ F7 ] Select Transfer. > Options Make a selection Callback Transfer CampOn Ext Status CallParkRtn...
Page 271 System Features Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Summary Camp-On Return Time: Programmable by System Manager Mode Not required...
Page 272 System Features Additional Information Console Display/Instructions Erase the current number of seconds (xxx). Camp On: Enter number of seconds (30-300) increments 10) Backspace [ Alt ] + [ P ] Enter Press Drop. Exit Enter the number of seconds before a camped-on call returns to the originator ( nnn = 30 to 300 ) Dial or type [ nnn ].
Page 273 System Features Procedure: Call Park Return Time Additional Information Console Display/Instructions Select the Options menu. > System Programming: Make a selection Extensions System SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F7 ] Select Call Park Return. > Options: Make a selection Transfer Callback...
Page 274 System Features Delay Ring Interval Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring. Summary: Delay Ring Interval Programmable by System Manager Mode...
Page 275 System Features Additional Information Console Display/Instructions Erase the current number of rings ( x ). Delay Ring: Enter number rings (1-6) Backspace [ Alt ] + [ P ] Enter Exit Press Drop. Enter the number of rings for the delay ring interval ( n = 1 to 6 ). Dial or type [n].
Page 276 System Features Procedure: Automatic Callback Interval Additional Information Console Display/Instructions Select the Options menu. > System Programming: Make a selection Extensions system SysRenumber Options Tables Operator AuxEquip LinesTrunks NightSrvce [ F7 ] Exit Select Automatic Callback Interval. > Options Make a selection Transfer Callback CampOn...
Page 277 System Features In Hotel mode, telephones are restricted from making calls in Extension Status states 1 and 2 (ES I and ES2). In Group Calling/CMS mode, ES states reflect member or agent status without restricting the telephones. In the Group Calling/CMS mode, the Extension Status feature is used by the agents to log in and out, and by the supervisor to see agent status.
Page 278 System Features Additional Information Console Display/Instructions Specify the extension status mode. Ext Status Button Type: Select one Hotel GrpCall/CMS Select Hotel or [ F1 ] GrpCall/CMS. Enter Exit [ F2 ] Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. [ F5 ] Select Exit.
Page 279 System Features Procedure: SMDR Language Additional Information Console Display/Instructions to the second screen of the System Programming menu. System Programming: Make a selection System Extensions Options SysRenumber Tables Operator LinesTrunks AuxEquip [ PgUp ] NightSrvce Exit Press More. Select Language. System Programming: Make a selection Language...
Page 280 System Features SMDR Call Report Format Use this procedure to specify whether the SMDR call reports are printed in Basic format or ISDN format. In ISDN format, automatic number identification (ANI) or Caller ID information appears in the Calling Number field in place of IN (which appears in the Basic report format).
Page 281 System Features Additional Information Console Display/Instructions Select SMDR. Options > Make a selection Transfer Callback CampOn Ext Status CallParkRtn SMDR Delay Ring InsideDial Exit ReminderSrv [ F8 ] Select Call Report Format. Station Message Record: Make a selection Format Auth Code Call Length Call Report New Page...
Page 282 System Features Summary: SMDR Call Length System Manager Programmable by Mode Not required Idle Condition Form 8a, System Features Planning Form 40 seconds Factory Setting 0 to 255 seconds Valid Entries Inspect Copy Option Options SMDR Call Length Console Procedure Drop Dial no.
Page 283 System Features Additional Information Console Display/Instructions Erase the current number of seconds ( xxx ). SMDR Minimum Time: Enter minimum call time (0-255) Backspace [ Alt ] + [ P ] Exit Enter Press Drop. Enter the minimum number of seconds to elapse before calls are recorded on the SMDR reports (nnn = 0 t0 255).
Page 284 System Features Procedure: SMDR Calls Recorded on Call Report Additional Information Console Display/Instructions Select the Options menu. > System Programming: Make a selection System Extensions SysRenumber Options Tables Operator LinesTrunks AuxEquip Exit NightSrvce [ F7 ] Select SMDR. Options: > Make a selection Transfer Callback...
Page 285 System Features SMDR Account Code Format For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the Account Code field if no Account Code is entered. Account Code overrides the Authorization Code entry in the SMDR record when both features are used.
Page 286 System Features Additional Information Console Display/Instructions Select Authorization Code. New Page inserts a page break in Station Message Record: the report. Make a selection Format Auth Code Call Length Call Report New Page [ F6 ] Exit Specify whether the home extension number or the authorization code will be recorded.
Page 287 System Features Procedure: Inside Dial Tone Additional Information Console Display/Instructions Select the Options menu. > System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F7 ] Select Inside Dial Tone. Options: > Make a selection Transfer Callback CampOn...
Page 288 System Features Summary: Reminder Service Cancel System Manager Programmable by Mode Not required Idle Condition Planning Form Form 8a, System Features Not applicable Factory Setting Valid Entries 0000 to 2359 Inspect Copy Option To deactivate Reminder Service Cancel: Console Procedure Options Reminder Srv Drop...
Page 289 System Features Console Display/Instructions Additional Information Erase the current reminder service time ( xxxx ) if assigned. Reminder Service Cancel: Enter hour (0O -23) and minute (00-57) xxxx Backspace [ Alt ] + [ P ] Exit Enter Press Drop. Enter the time of day when all reminders are to be canceled ( hh = 00 to 23 and mm = 00 to 59 ).
Page 290 System Features Summary: Redirect Outside Calls to Unassigned Extension Numbers System Manager Programmable Mode Not required Idle Condition Planning Form Form 8a, System Features Extension number of primary operator Factory Setting Valid Entries QCC queue extension number, other extension number Inspect Copy Option To select QCC queue:...
Page 291 System Features Additional Information Console Display/Instructions Select Redirect Unassigned Extension Numbers. Options: Make a selection Cover Delay Unassigned Inter-Digit BehndSwitch RecallTimer Rotary [ F1 ] Exit Specify where to redirect calls made to unassigned extension numbers. Call Unassigned Ext: Select one QCC Queue –...
Page 292 System Features Extension Procedure Additional Information Console Display/Instructions Specify the extension to which calls are to be redirected. Unassign Calls Ext: Enter extension Backspace Enter “Entering an Extension” Exit Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit.
Page 293 System Features Summary: Host System Dial Codes for Behind Switch Mode Programmable by System Manager Mode Behind Switch Idle Condition Not required Form 1, System Planning Planning Form No host dial codes are assigned Factory Setting Valid Entries Host system dial code of up to 6 digits Inspect Copy Option Options...
Page 294 System Features Additional Information Console Display/Instructions Select Behind Switch. Options Make a selection Unassigned Cover Delay BehndSwitch Inter-Digit RecallTimer Rotary Exit [ F2 ] Specify the feature to which you want to assign a dial code. Behind Switch: Make a selection Transfer –...
Page 295 System Features The recall timer should be reset if multiline telephone users experience either of the following problems: Nothing happens when the user presses the Recall button on an outside call. This indicates that the interval is too short and should be increased to 650 milliseconds or 1 second.
Page 296 System Features Additional Information Console Display/Instructions Select Recall Timer. Options: Make a selection Unassigned Cover Delay BehndSwitch Inter-Digit RecallTimer Rotary [ F3 ] Exit Specify a timer setting. Recall Timer: Select one – 350 ms 450 ms 650 ms Press the button or function key next to –...
Page 297 System Features If you program 0 as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator. Special characters (such as Pause) are not permitted in Allowed List entries. Summary: Allowed Lists System Manager Programmable by...
Page 298 System Features Additional Information Console Display/Instructions Enter the Iist (/ = 0 to 7) and entry (e = 0 to 9) numbers. If you do not enter a list number, List 0 Allowed List: is assigned. Enter list (0-7) and entry (0-7) Backspace Enter...
Page 299 System Features Inspect Copy Option Console Procedure Tables AllowTo Enter Dial list no. Dial ext. no. Enter Exit Exit PC Procedure [ F8 ] [ F2 ] [ F10 ] [ F10 ] [ F5 ] Type list no. Type ext. no. [ F5 ] Procedure: Assign Allowed Lists to Telephones Additional Information...
Page 300 System Features Additional Information Console Display/Instructions Specify the extension to assign to the allowed list. Allow To List x x = list number entered in Step 3 Enter extensions to list If no DSS is attached: “Entering an Extension” Delete Backspace Next If DSS is attached:...
Page 301 System Features Inspect Copy Option Tables Disallow Dial list no. and entry no. Enter Console Procedure Drop Dial no. Enter Exit [ F8 ] [ F3 ] Type list no. and entry no. [ F10 ] [ Alt ] + [ P ] PC Procedure Type no.
Page 302 System Features Additional Information Console Display/Instructions Enter the disallowed telephone number (n = up to 12 digits). Dial or type [n]. Continue to assign the next telephone number to the disallowed list or go to Step 8. Select Next. [ F9 ] Use Next to assign the next entry to the disallowed list displayed on Line 1.
Page 303 System Features Procedure: Assign Disallowed Lists to Telephones Additional Information Console Display/Instructions Select the Tables menu. System Programming: Make a selection System Extensions Options SysRenumber Operator Tables LinesTrunks AuxEquip [ F8 ] Exit NightSrvce Select Disallow To Lists. Tables Make a selection AllowList AllowTo Disallow...
Page 304 System Features Console Display/Instructions Additional Information Assign or remove the disallowed list from that extension. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove the disallowed list from additional extensions by repeating Steps 5 and 6. Continue to assign extensions to the next disallowed list or go to Step 8.
Page 305: Night Service
Night Service Night Service The procedures in this section cover how to program the following optional Night Service features: Night Service Group Assignment Night Service with Outward Restriction Night Service with Time Set Night Service Group Assignment Use this procedure to assign extensions and calling groups to a Night Service group for coverage after hours.
Page 306 Night Service PC Procedure To assign a calling group to a Night Service group: [ F10 ] Type ext. no of Night Service attendant [ F10 ] Type calling group no. [ F5 ] [ F5 ] To assign an extension to a Night Service group: [ F10 ] [ F1 ] [ F1 ]...
Page 307 Night Service Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] If you selected Extensions in Step 3, go to Extensions Procedure. If you selected Calling Grp in Step 3, go to Calling Group Procedure. Procedure Extensions Specify the extension you want to assign to the Night Service group.
Page 308 Night Service Calling Group Procedure. Additional Information Console Display/Instructions Enter the extension of the calling group to be added. xxxx = number entered in Step 4 Night Serv Group xxxx: Enter group call ext Delete Backspace Next Exit Enter Dial or type [ nnnn ]. Assign or remove the calling group(s) from the Night Service group.
Page 309 Night Service This procedure is also used to establish the following lists: Emergency Allowed List. A list of telephone numbers that can be dialed without a password. Exclusion List. A list of extensions that are exempt from password requirements. NOTES: 1.
Page 310 Night Service Procedure: Night Service with Outward Restriction Additional Information Console Display/Instructions Select the Night Service menu. > System Programming: Make a selection Extensions System SysRenumber Options Operator Tables LinesTrunks AuxEquip [ F10 ] NightSrvce Exit Select Outward Restriction. Night Service: Make a selection GroupAssign Start...
Page 311 Night Service Additional Information Console Display/Instructions Select Emergency Allowed List. If you do not wish to enter an Emergency Night Service: Allowed List, skip this step and go to Make a selection GroupAssign Start Step 13 OutRestrict stop Emergency Time Control Exclude List Exit [ F3 ]...
Page 312 Night Service Additional Information Console Display/Instructions Select Exclusion List. Night Service: Make a selection Start GroupAssign OutRestrict stop Time Control Emergency ExcludeList [ F4 ] Exit Specify the extension. lf no DSS is attached: Night Serv Exclusion: “Entering an Extension” Enter extensions excluded lf DSS is attached:...
Page 313 Night Service NOTE: For Release 2.1 and earlier, after setting Start and Stop time for Night Service the current day of the week for Night Service must be set using the following procedure. NightSrvce Day of Week Dial the current day of the week Enter Exit If system programming information is being loaded into memory from a backup...
Page 314 Night Service Procedure: Night Service with Time Set Additional Information Console Display/Instructions Select the Night Service menu. System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip [ F10 ] NightSrvce Exit Select Night Service option. Night Service: To add or change start time, select [ F6 ] Start and go to Time...
Page 315 Night Service Add or Change Stop Time Procedure Additional Information Console Display/Instructions Erase the current stop day and time ( ) if assigned. XXXXX Night Serv Stop: Enter day(0-6),hr(00-23) and min(00-59) xxxxx Backspace Press Drop. Enter Exit Enter a one-digit day of the week (Sunday= 0, Monday = 1, and so on), followed by a four-digit time of day ( hh = 00 to 23, mm = 00 to 59 ).
Page 316: Labeling
Labeling Labeling The procedures in this section cover how to add or change labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory These procedures can be done using Integrated Administration. Programming on the system programming console: Use the buttons next to the display to specify the letters A through I and punctuation.
Page 317 Labeling Summary: Extension Directory System manager Programmable by Mode Idle Condition Not required Form 2a, System Numbering: Extension Jacks Planning Form Not applicable Factory Setting Not applicable Valid Entries Inspect Copy Option More Labeling Directory Extension Dial ext. no. Console Procedure Enter Drop Enter label...
Page 318 Labeling Additional Information Console Display/Instructions Select Extension. Directory Make a selection System Extension Personal [ F2 ] Exit Specify the extension you want to label. Extension Directory Enter extension Backspace Exit Enter Save your entry. Select Enter. [ F10 ] Erase the current label ( AAAAAAA ) if assigned.
Page 319 Labeling Lines or Trunks Use this procedure to establish alphanumeric system labels for display set telephone users to identify the line or trunk being used. Summary: Lines or Trunks Programmable by System manager Mode Not required Idle Condition Form 2c, System Numbering: Line/Trunk Jacks Planning Form Factory Setting Not applicable...
Page 320 Labeling Console Display/Instructions Additional Information Select Lines/Trunks Labeling Make a selection Directory LinesTrunks PostMessage Grp Calling [ F2 ] Exit Enter the line or trunk number. Label Lines/Trunks Enter the line/trunk Dial or type: Trunk number [ nnn ] Backspace Slot and port number *[ sspp ] Exit Enter...
Page 321 Labeling Posted Message Use this procedure to add or change existing posted messages. The posted messages allow callers with display telephones to know why the called extension does not answer. Each posted message can have a maximum of 16 characters. Messages 2 through 20 can be changed through programming.
Page 322 Labeling Procedure: Posted Message Additional Information Console Display/Instructions Go to the second screen of the System Programming menu. > System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip [ PgUp ] Exit NightSrvce Press More. Select the Labeling menu. System Programming: Make a selection Labeling...
Page 323 Labeling Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Erase the current message ( AAAAAAA ) if assigned. xx = number entered in Step 4 Msg xx: Enter new message AAAAAAA Punctuation Enter Exit Backspace ’ &...
Page 324 Labeling Labeling Grp Calling Console Procedure More Dial calling group ext. no. Enter Enter Exit Exit Drop Enter label [ PgUp ] [ F1 ] [ F4 ] Type calling group ext. no. [ F10 ] PC Procedure [ Alt ] + [ P ] [ F6 ] [ F5 ] [ F5 ]...
Page 325 Labeling Additional Information Console Display/Instructions Erase the current label ( AAAAAAA ) if assigned. xxxx = number entered in Step 4 GrpCl xxxx: Enter new label AAAAAAA Punctuation Enter Backspace Exit ’ & Space Press Drop. Enter a label for the calling group. Use Punctuation to toggle between letters and punctuation Dial or type the label.
Page 326 Labeling Labeling Directory System Console Procedure More Dial dial code Enter Drop Enter label Enter Backspace Dial telephone no. Enter Yes or No Enter Exit Exit Exit PC Procedure [ PgUp ] [ F1 ] [ F1 ] F1 ] Type dial code no.
Page 327 Labeling Additional Information Console Display/Instructions Enter the speed dial code number you want to add or change ( mm = 600 to 729 ). System Directory Enter the entry number (600-729) Backspace Exit Enter Dial or type [ nnn ]. Save your entry.
Page 328 Labeling Additional Information Console Display/Instructions Save your entry. Select Enter. [ F6 ] Note: [ F6 ], not [ F10 ]. Select a dlsplay option. Displ no. while dialing? If you want the dialed telephone number to display when using the System –...
Page 329: Print Reports
Print Reports Print Reports Use the procedures in this section to change the language for system reports and to print the system reports. Report Language Use this procedure to change the language of the system reports. It applies to Release 1.1 and higher. Unless you change the report language, reports are printed in the language chosen as the system language.
Page 330 Print Reports Additional Information Console Display/Instructions Select Language. System Programming: Make a selection Language Labeling Data Print Cntr-Prg [ F6 ] Exit Select Printer. Language Make a selection SystemLang Extensions SMDR Printer [ F4 ] Exit Specify a language for the reports. Printer Language: Select one English...
Page 331 Print Reports Printing System Reports The communications system can be used to print a variety of reports. You can print individual reports or use the All option to print the entire set of available reports, including all report sections and options. See Appendix F for samples of the print reports.
Page 332 Print Reports Remote Access General Options Non-TIE Restrictions TIE Restrictions Barrier Code Restrictions Operator Information Position General Options DSS Options QCC Operators Operator Information Allowed Lists Allowed Lists Assigned to Extensions Disallowed Lists Disallowed Lists Assigned to Extensions Automatic Route Selection Tables Extension Directory System Directory...
Page 333 Print Reports NOTES: 1. If you select the All option, keep in mind that the reports take several minutes to print. You may want to schedule use of the printer during off-peak hours. 2. If you select a report for which there is no information, the report header still prints.
Page 334 Print Reports PC Procedure To print trunk information: [ PgUp ] [ F3 ] [ F6 ] Select trunk type [ F5 ] To print extension information: [ PgUp ] [ F3 ] [ PgUp ] [ F10 ] Type extension number [ F10 ] [ F5 ] To print all other reports:...
Page 335 Print Reports Additional Information Console Display/Instructions Select the report you want to print. xxxx = previously selected language Print ( xxxx ): > Make a selection [ PgDn ] Trunk Info For additional selections press More. SysSet-up T1 Info Dial Plan PRI Info If you select Trunk Info go to Trunk Information Procedure.
Page 336 Print Reports Trunk Information Procedure Additional Information Console Display/Instructions Specify a trunk type. Trunk Info Enter line/trunk type Loop/Ground Press the button or function key next to General your selection. Exit Return to Step 4 of the main procedure. Extension Information Procedure Enter the number of the extension for which you want a report ( nnnn ).
Page 337: Memory Card
Memory Card Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module. The slot is a standard interface through which information can be added to or obtained from the system using a memory card. The PCMCIA interface slot accepts one memory card at a time.
Page 338: Card Types
Memory Card Card Types There a four different types of memory cards that are identified by a preprinted, color-coded label. Backups are always perfomed using the Translation Card and the new Backup/Restore option on the System menu. A new automatic backup feature permits you to set the system to perform automatic backups to the memory card on a daily or weekly basis.
Page 339: Inserting The Memory Card
Memory Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow pointing toward the slot. See Figure 3-5 for the proper way to insert the memory card into the slot on the processor module. PROCESSOR MODULE Error/Status Code...
Page 340 Memory Card Backup Use this procedure to make a copy of your customized system data. You should create a backup at Ieast three times during system installation (so that programmed information is not lost), and once after each system upgrade, service technician visit, or major system reconfiguration.
Page 341 Memory Card NOTE: If the system performs a System Erase (frigid start), all programming is set to the default values. If a previous backup file is available, perform a restore. If not, the system must be reprogrammed. See “Restore” in Chapter 4 for information about the system restore procedure.
Page 342 Memory Card Additional Information Console Display/Instructions Select Back/Restore. System: Make a selection Restart MaintenBusy Date SProg Port Time Mode Board Renum Back/Restore [ F9 ] Exit Select Backup. Memory Card: Make a selection Restore Backup Auto Backup Exit [ F1 ] Select the backup filename.
Page 343 Memory Card Additional Information Console Display/Instructions Save your entry. Select Enter. [ F6 ] Note: [ F6 ] not [ F10 ]. Respond to the prompt. filename = file selected in Step 5 or Backup filename: entered in Step 6 Do you want to continue? Select No to terminate the backup.
Page 344 Memory Card The system places the automatic backup into one of two designated files: AUTO. BACK1 and AUTO.BACK2. If both files are empty, the system places the backup in AUTO.BACK1 If both files already contain backups, the system selects the older of the two files and overwrites it. The system performs this file “toggle” each time it performs an automatic backup.
Page 345 Memory Card Console Procedure To program daily backup: Insert memory card System Back/Restore Auto Backup Daily Drop Dial time Enter Exit Exit To program weekly backup: Insert memory card System Back/Restore Auto Backup Weelky Drop Dial day and time Enter Exit Exit PC Procedure...
Page 346 Memory Card Additional Information Console Display/Instructions Select Auto Backup. Memory Card Make a selection Backup Rest ore Auto Backup [ F2 ] Exit Make a selection. Auto MemCard Backup: Select one Daily [ F1 ] Select Off, Weekly [ F2 ] Daily, or Weekly Enter...
Page 347 Memory Card Additional Information Console Display/Instructions Enter the time when you want the automatic backup to run every day ( hh = 00 to 23, mm = 00 to 59 ). Daily MemCard Backup: Enter hour (00-23) and minutes (00-57) HHMM Backspace Dial or type [ hhmm ] Exit...
Page 348 Memory Card Backup Messages During manual or automatic backup procedures, additional screens may appear to alert you to problems with the translation memory card, the backup file, or the backup procedure. This section contains displays of each screen and information about what to do if the screen appears. NOTE: The screens shown in this section are from the manual backup procedure;...
Page 349 Memory Card Card Missing or Card Not Inserted Correctly Memory Card Backup: Verify that Memory Card has been inserted correctly. Exit The memory card is either not inserted or is inserted incorrectly. The backup is terminated. You must reinsert the memory card and repeat the backup procedure.
Page 350 Memory Card Card Failure Memory Card Backup: Backup Failure Try a different file or a new Memory Card. Exit If the card is damaged repeat the backup with a different card. If a backup is in progress and fails, the system makes two additional attempts at the backup. At the start of each attempt, a message appears with the percentage of the backup that is completed.
Page 351: Programming Procedures
Programming Procedures Introduction This chapter contains procedures for all of the advanced programming features and options available on the System Programming menu, where each of the procedures begins. It also contains summary information for all of the common programming features described in detail in Chapter 3, “Common Administrative Procedures.
Page 352: Basic System Operating Conditions
Basic System Operating Conditions This section contains the following programming procedures: System Restart Board Renumbering Mode of Operation Automatic Maintenance Busy Programming summaries are included for the following procedures: System Programming Position Assignment System Language System Date System Time See Chapter 3, "Common Administrative Procedures,” for detailed programming information.
Page 353 Basic System Operating Conditions Procedure: System Restart Console Display/lnstructions Additional Information Select the System menu. System Programming: > Make a selection system Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F1 ] Select System Restart. System Make a selection Restart MaintenBusy SProg Port...
Page 354 Basic System Operating Conditions If you are programming on the console, be aware of the following: The console must be connected to the extension currently assigned for system programming. As soon as you change the system programming extension, the system programming session is terminated.
Page 355 Basic System Operating Conditions NOTE: MERLIN LEGEND Communication System Release 1.0 does not offer a choice of languages. See Chapter 3, “Common Administrative Procedures” for detailed information. Summary: System Language Programmable by System manager Mode Idle Condition Not required Form 1, System Planning Planning Form English Factory Setting...
Page 356 Basic System Operating Conditions Console Procedure System Board Renum PC Procedure [ F1 ] [ F4 ] [ F2 ] Procedure: Board Renumbering Additional Information Console Display/lnstructions Select the System menu. System Programming: > Make a selection System Extensions SysRenumber Options Tables Operator...
Page 357 Basic System Operating Conditions Mode of Operation Switch, or Hybrid/PBx—determines how the The system mode-Key, Behind system operates and directly affects the following operations: How lines and/or trunks are provided to users Types of operator consoles allowed Features available Changing this option causes a system restart and terminates the programming session.
Page 358 Basic System Operating Conditions Procedure: Mode of Operation Additional Information Console Display/Instructions Select the System menu. System Programming: > Make a selection Extensions System Options SysRenumber Tables Operator AuxEquip LinesTrunks NightSrvce Exit [ F1 ] Select Mode. System Make a selection Restart MaintenBusy SProg Port...
Page 359 Basic System Operating Conditions NOTE: No more than 50 percent of the trunks in a trunk pool are allowed to be placed in the maintenance busy state at one time unless; the central office has failed to disconnect a trunk (which prevents anyone from using that trunk); or an entire trunk module is manually taken out of use (a maintenance-busy state deliberately caused by the user).
Page 360 Basic System Operating Conditions Procedure: Automatic Maintenance Busy Additional Information Console Display/Instructions Select the System menu. System Programming: Make a selection Extensions System Options SysRenumber Tables Operator LinesTrunks AuxEquip NightSrvce [ F1 ] Exit Select Automatic Maintenance Busy. System Make a selection MaintenBusy Restart Date...
Page 361 Basic System Operating Conditions Set System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. See Chapter 3, ‘ Common Administrative Procedures” for detailed information.
Page 362: System Renumbering
System Renumbering System Renumbering The procedures in this section are used to assign the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: ® System Renumbering is called Flexible Numbering in the MERLIN Communications System. This is nof the same as Board Renumbering, an option used when modules in the control unit are changed.
Page 363: 2-Digit Numbering
System Renumbering NOTE: Figures 4-1, 4-2, and 4–3 show the default settings in the gray spaces. Extensions can be renumbered to any number shown in the white spaces. Operator Console (not flexible) Extensions 10-19 Extensions 20-29 Extensions 30-39 Extensions 40-49 Extensions 50-59 Extra 6886-...
Page 364: Set Up Space Numbering
System Renumbering Operator Console (not flexible) 100-199 200-299 300-399 400-499 500-599 600-699 Main Pool Extension 7244- MFMs/7500Bs 7444- Calling Group Page 7160-7243 7300-7699 7299 7699 770-791 , 793-799 7920-7929 Trunks Park Pools 8 8 9 † 800* 8 0 1 - 8 8 0 8 9 0 - 8 9 9 8 8 1 - 8 8 8 ARS Access (Hybrid/PBX mode)/Idle Line Access...
Page 365 System Renumbering Set Up Space. This plan is for systems with a need to customize extension numbers or use extension numbers of varying lengths (one to four digits). All extensions are assigned 4-digit numbers in the 7000 range. Extension numbers 1000 through 6999 are also available for use when you renumber.
Page 366 System Renumbering Procedure: Select System Numbering Plan Additional Information Console Display/Instructions Select the System Renumbering menu. > System Programming: Make a selection Extensions System SysRenumber Options Tables Operator LinesTrunks AuxEquip Exit NightSrvce [ F2 ] Select Default Numbering. If you get the System Busy message, System: wait for an idle condition or exit system Make a selection...
Page 367 System Renumbering Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group, or Listed Directory Number. Single renumbering is also used for Remote Access, Park, Idle Line Access (Key and Behind Switch only), and Automatic Route Selection (Hybrid/PBX only).
Page 368 System Renumbering See Chapter 3, “Common Administrative Procedures” for detailed information. CAUTION: Select Exit on the console or [ F5 ] on the PC when you have finished renumbering extensions. If you press Home, extensions may remain in the forced idle condition (indicated when the LED next to each DSS button is on).
Page 369 System Renumbering If two DSSs are attached, each Page button assignment sets the console for a range of 100 extension numbers. If two DSSs are attached to the console, change the factory setting so that the difference between extension numbers assigned to the range is at least 100.
Page 370 System Renumbering Procedure: Assign Direct Station Selector Page Buttons Additional Information Console Display/Instructions Select the System Renumber menu. > System Programming: Make a selection Extensions System Options SysRenumber Tables Operator AuxEquip LinesTrunks [ F2 ] NightSrvce Exit Select Single renumbering. System Renumber: Make a selecton Default numbering...
Page 371 Renumbering System Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Erase the current dial code ( nnnn ). DSS Page Button n: n = page button entered in Step 5 Enter first dial code of group (multiple of 50) nnnn Next Backspace...
Page 372: System Operator Positions
System Operator Positions System Operator Positions A system operator position, for a Queued Call Console (QCC) operator or a Direct-Line Console (DLC) operator, should be programmed before you program lines or trunks. QCC Operator Position The QCC operator position is available only for Hybrid/PBX systems. The DLC operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator extension jacks.
Page 373 System Operator Positions DLC Operator Positions DLC operator positions can be assigned to the first and fifth extension jacks on the first modules with digital or analog multiline extension jacks. A maximum of eight DLC operator positions can be assigned. For detailed programming procedures see Chapter 3, “Common Administrative Procedures.
Page 374: Lines And Trunks
Lines and Trunks Lines and Trunks The procedures in this section are used to assign optional features to individual lines and trunks. The following optional features can be assigned: Type of Trunk Outmode Signaling for Loop- or Ground-Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type Hold Disconnect Interval...
Page 375: Programming Procedures
Lines and Trunks Type of Trunk Use this procedure to specify the type of trunk, loop-start (LS) or ground-start (GS), for each outside trunk connected to one of the following modules: 400 GS/LS 408 GS/LS 800 GS/LS 408 GS/LS-MLX 800 GS/LS-lD (loop-start trunks only) Any combination of trunk types (all loop-start, all ground-start, or some of each) is permissible.
Page 376 Lines and Trunks Procedure: Type of Trunk Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: > Make a selection Extensions System Options SysRenumber Operator Tables LinesTrunks AuxEquip NightSrvce Exit [ F4 ] Select Loop-Start/Ground-Start/DSl. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines...
Page 377 Lines and Trunks Console Display/Instructions Additional Information Enter the port numbers that have ground-start or loop-start trunks connected. 400 and 408 ports: n = 1 to 4; 800 ports: n = 1 to 8. **** Start Slot xx: **** = option name selected in Step 5 xx = slot number entered in Step 3 Enter port no.
Page 378 Lines and Trunks Console Procedure To program a single line/trunk: LinesTrunks TT/LS Disc Outmode Select entry mode Enter Exit Exit Exit Dial no. of the line/trunk To program a block of lines/trunks: LinesTrunks TT/LS Disc OutMode Select block of lines/trunks Toggle LED On/Off Enter Exit...
Page 379: Programming Procedures
Lines and Trunks Additional Information Console Display/Instructions Select the outward trunk dial line(s). For a single line, go to OutTrunk Dial: Single Line Procedure. Enter Trunks w/TouchTone – Lines 01-20 Entry Mode – For a block of lines, go to Lines 21-40 –...
Page 380 Lines and Trunks Additional Information Console Display/Instructions Specify touch-tone or rotary signaling for each block. Toggle the green LED on or off as required. On = touch-tone. Off = rotary. Return to the System Programming menu. Select Exit three times. [ F5 ] [ F5 ] [ F5 ] Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial lines/trunks...
Page 381 Lines and Trunks Additional Information Console Display/Instructions Go to the second screen of the Options menu. > Options: Make a selection Transfer Callback CampOn Ext Status SMDR CallParkRtn Delay Ring InsideDial [ PgUp ] ReminderSrv Press More. Exit Select Rotary. >...
Page 382 Lines and Trunks The setting selected applies to all trunks in the system because trunks cannot be programmed individually. The reliable/unreliable setting does not apply to loop-start trunks emulated on a T1 facility. If you specify a reliable disconnect for trunks programmed with a short hold disconnect interval (see “Hold Disconnect Interval”), active calls as well as trunks on hold may be disconnected.
Page 383 Lines and Trunks Additional Information Console Display/Instructions Select Touch-Tone/Loop-Start Disconnect. Lines and Trunks: > Make a selection LS/GS/DSl TIE Lines copy RemoteAccss TT/LS Disc Pools Exit Toll Type [ F3 ] Select Loop-Start Disconnect. TouchTone/LS Disconnect: Make a selection Outmode LS Disconnect [ F2 ] Exit...
Page 384 Lines and Trunks Summary: Toll Type Programmable by System manager Mode Idle Condition Not required Form 2c, System Numbering: Line/Trunk Jacks Planning Form Factory Setting Toll prefix required Required, Not required Valid Entries Inspect Copy Option Console Procedure To program a single line/trunk: LinesTrunks Toll Type Select entry mode...
Page 385 Lines and Trunks Additional Information Console Display/Instructions Specify the toll type line(s). For a single line, go to Toll Type: Single Line Procedure. Enter toll prefix lines – – Lines 01-20 Entry Mode For a block of lines, go to Lines 21-40 –...
Page 386 Lines and Trunks Additional Information Console Display/Instructions Specify whether or not a toll prefix is needed. Toggle the green LED on or off as required. On = toll prefix needed. Off = toll prefix not needed. Return to the System Programming menu. Select Exit three times.
Page 387 Lines and Trunks Console Procedure To program a single line/trunk: LinesTrunks More HoldDiscnct Select entry mode Dial no. of the line/trunk Enter Exit Exit To program a block of lines/trunks: LinesTrunks More HoldDiscnd Select block of lines/trunks Toggle LED On/Off Enter Exit Exit...
Page 388 Lines and Trunks Additional Information Console Display/Instructions Specify the hold disconnect line(s). For a single line, go to Hold Disconnect: Single Line Procedure. Lines w/long interval Lines 01-20 Entry Mode For a block of lines, go to - Lines 21-40 Block Procedure.
Page 389 Lines and Trunks Additional Information Console Display/Instructions Specify touch-tone or rotary signaling for each block. Toggle the green LED on or off as required. On = long hold disconnect interval. Off = short hold disconnect interval. Return to the System Programming menu. Select Exit.
Page 390 Lines and Trunks Console Procedure LinesTrunks PrncipalUsr More Dial line/trunk no. Enter Enter Exit Exit Dial ext. no. PC Procedure [ F4 ] [ PgUp ] [ F2 ] Type Iine/trunk no. [ F10 ] Type ext.. Procedure: Principal User for Personal Line Additional Information Console Display/Instructions Select the Lines and Trunks menu.
Page 391 Lines and Trunks Additional Information Console Display/Instructions Enter the extension asslgned as prlncipal user for the specifed line. xxx = line/trunk number entered in Step 4 Line/Trunk xxx: Enter principal ext for Remote Forward/Coverage Delete Backspace Next Exit Enter “Entering an Extension” Assign or remove the extension as prlncipal ser.
Page 392 Lines and Trunks Console Procedure To program a single line/trunk: LinesTrunks QCC Prior More Dial priority level Enter Enter Exit Select entry mode Dial trunk no. Exit To program a block of lines/trunks: LinesTrunks More QCC Prior Dial priority level Enter Toggle LED On/Off Enter...
Page 393 Lines and Trunks Additional Information Console Display/Instructions Enter the QCC priority level ( n = 1 to 7 ). QCC Priority Enter queue priority (1-7) Backspace Enter Dial or type [n]. Exit Save your entry. Select Enter. [ F10 ] Specify the QCC priority lines.
Page 394 Lines and Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Block Procedure Specify the block of 20 lines associated with the 20 line buttons on the system programming console.
Page 395 Lines and Trunks QCC Operator to Receive Calls Summary: Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Form 2c, System Numbering: Line/Trunk Jacks Planning Form Factory Setting No QCC operator is assigned to receive calls. Extension number of first or fifth extension jack Valid Entries Inspect Copy Option...
Page 396 Lines and Trunks Additional Information Console Display/Instructions Select QCC Operator. > Lines and Trunks: Make a selection HoldDiscnct PrncipalUsr QCC Prior QCC Oper Exit [ F4 ] Specify the QCC operator extension. lf no DSS is attached: QCC Operator: ’’Entering an Extension” Enter QCC operator extension number lf DSS is attached:...
Page 397 Lines and Trunks Additional Information Console Display/Instructions Assign or remove the line/trunk from the specified QCC operator. [ F10 ] Select Enter or Delete. [ F8 ] You may continue to assign or remove additional lines/trunks from the QCC operator by repeating Steps 2 and 3. Continue to assign Iine/trunk to another QCC operator or go to Step 5.
Page 398 Lines and Trunks The LS-ID Delay setting appears on the Ground-Start/Loop-Start Trunk Information report. Any extension or adjunct that answers an incoming CO line on the first ring causes the Caller ID information associated with the call to be lost. The adjunct must be programmed to either answer the call on the second (or later) ring, or the call must be delayed.
Page 399 Lines and Trunks Procedure: Loop-Start Identification Delay Console Display/Instructions Additional Information Select the Lines and Trunks menu. System Programming: : Make a selection System Extensions Options SysRenumber Operator Tables AuxEquip LinesTrunks [ F4 ] NightSrvce Exit Go to the second screen of the lines and Trunks menu. >...
Page 400 Lines and Trunks Single Line Procedure Specify entry mode. [ F6 ] Select Entry Mode. Enter the line/trunk number for LS-OD Delay. LS-ID Delay Enter Trunk Number for Alert Delay Dial or type: Delete Trunk number [ nnn ] Slot and port number * [ sspp ] Backspace Logical ID number # [ nnn ].
Page 401 Lines and Trunks Trunks to Pools Assignment Use this procedure to create trunk pools (groups of outside lines/trunks connected to the system). Trunk pools are used to specify preferred routes for Automatic Route Selection (ARS). In addition, trunk pools enable users to select a line/trunk by dialing a pool dial-out code or by pressing a single button on the telephone.
Page 402 Lines and Trunks All loop-start trunks are assigned to the main trunk pool Factory Setting (factory-set extension number 70); all tie trunks are assigned to the trunk pool with the factory-set extension number 891; no factory-set extensions numbers are assigned to ground-start trunks. Valid Entries Line numbers Inspect...
Page 403 Lines and Trunks Additional Information Console Display/Instructions Enter the pool number. Pools Enter pool number Backspace Dial ort ype [ nnn ]. Enter Exit Save your entry. [ F10 ] Select Enter. Specify the pool line(s). xxx = pool dial-out code entered in Step 3 Pool xxx: Assign lines to pool –...
Page 404 Lines and Trunks Block Procedure Specify the block of 20 lines associated with the 20 line buttons on the system programming console. Select Lines 01-20 [ F1 ] Lines 21-40 [ F2 ] Lines 41-60 [ F3 ] Lines 61-80 [ F4 ] Assign the appropriate lines/trunks to the pool.
Page 405 Lines and Trunks 4. If you are copying assignments to a block of lines/trunks and one of the lines or trunks is in use, you see the message Trunk Busy - Pls wait on your display. The copying for the rest of the lines/trunks in the block is delayed until the busy line/trunk becomes idle.
Page 406 Lines and Trunks Procedure: Copy Options for Lines and Trunks Additional Information Console Display/Instructions Select the Lines and Trunks menu. > System Programming: Make a selection System Extensions Options SysRenumber Tables Operator LinesTrunks AuxEquip [ F4 ] NightSrvce Exit Select Copy. >...
Page 407 Lines and Trunks Console Displey/Instructions Additional Information Enter the trunk number to copy to. xxx = “copy from’’ trunk entered in Step 1 COPY Trunk xxx To: Enter trunk number Dial or type: Trunk number [ nn ] Slot and port number * [ sspp ] Next Backspace Logical ID number # [ nnn ].
Page 408 Lines and Trunks Additional Information Console Display/Instructions Save your entry. [ F10 ] Select Enter. If you get the Station Busy message, wait for an idle condition or exit system programming and try again later. Enter the last trunk number in the block to copy to. xxx = “start copy to”...
Page 409 DS1 Facilities Facilities Use the procedures in this section to program the following options for DS1 (digital signal level 1) facilities (T1 or PRI) connected to a 100D (DS1) module: Type of DS1 facility ISDN (Integrated Services Digital Network) Primary Rate Interface (PRI) Frame Format Zero Code Suppression...
Page 410 DS1 Facilities Summary: Type of DS1 Facility Programmable by System manager Mode Idle Condition 100D module idle Planning Form Form 2c, System Numbering: Line/Trunk Jacks Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Valid Entries T1, PRI Inspect Copy Option Console Procedure To select PRI:...
Page 411 DS1 Facilities Procedure: Type of DS1 Facility Additional Information Console Display/Instructions Select the Lines and Trunks menu. > System Programming Make a selection Extensions System Options SysRenumber Operator Tables AuxEquip LinesTrunks NightSrvce Exit [ F4 ] Select Loop-Start/Ground-Start/DS1. > Lines and Trunks: Make a selection LS/GS/DSl copy...
Page 412 DS1 Facilities Additional Information Console Display/Instructions Select a facility type. xx = slot nurnber rentered in Step 3 DSL Slot xx: Select one Select T1 or [ F1 ] PRI. Enter [ F2 ] Exit Save your entry. Select Enter. [ F10 ] lf you selected PRI, you have finished this procedure.
Page 413 DS1 Facilities Additional Information Console Display/Instructions 10 Enter the channel number ( = 1 to 24). **** = option name selected in Step 8 **** slot xx: xx = slot entered in Step 3 Enter channel num (1 to Delete Next Backspace Dial or type [ nn ]...
Page 414 DS1 Facilities Frame Format Use this procedure to specify the framing format for the100D module as D4-compatible or Extended Superframe. Your selection must match the framing mode at the far end of the DS1 facility. Summary: Frame Format System manager Programmable by Mode 100D module idle...
Page 415 DS1 Facilities Console Display/Instructions Additional Information Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17 ). Loop/Ground/DSl: Enter slot number(l-17) Backspace Dial or type [ nn ]. Exit Enter Save your entry. Select Enter.
Page 416 DS1 Facilities Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI zero code suppression (AMI-ZCS) or bipolar 8 zero suppression (B8ZS). Your selection must match the suppression at the far end of the DS1 facility. Zero Code Summary: Suppression...
Page 417 DS1 Facilities Additional Information Console Display/Instructions Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17 ). Loop/Ground/DSl: Enter slot number(l-17) Backspace Enter Dial or type [ nn ]. Exit Save your entry. Select Enter.
Page 418 DS1 Facilities Summary: Signaling Mode Programmable by System manager Mode 100D module idle Idle Condition Planning Form Form 3b, Incoming Trunks: DS1 Connectivity 100D module) Factory Setting Robbed bit Valid Entries Robbed Bit, Common Channel Inspect Copy Option LinesTrunks LS/GS/DSl Enter Console Procedure Dial slot no.
Page 419 DS1 Facilities Additional Information Console Display/Instructions Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17 ). Loop/Ground/DSl: Enter slot number(l-17) Backspace Enter Dial or type [ nn ]. Exit Save your entry. Select Enter.
Page 420 DS1 Facilities Line Compensation Use this procedure to specify the amount of cable loss in decibels. Cable loss is based on the length of cable between the 100D module and the Channel Service Unit, as shown below: 1 = 0.6 dB loss 2 = 1.2 dB loss 3 = 1.8 dB loss 4 = 2.4 dB loss...
Page 421 DS1 Facilities Additional Information Console Display/Instructions Select Loop-Start/Ground-Start/DS1. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines copy RemoteAccss TT/LS Disc Pools [ F1 ] Toll Type Exit Enter the slot number in the control unit that contains the 100D module ( nn = 17 ).
Page 422 DS1 Facilities Clock Synchronization Use this procedure to specify the modules that provide primary, secondary, and tertiary clock synchronization. (Contact your service provider for more information about the appropriate setting. ) You can also specify whether the clock is synchronized to the external endpoint (loop) or to the clock reference source (local).
Page 423 DS1 Facilities Additional Information Console Display/Instructions Select Loop-Start/Ground-Start/DS1. > Lines and Trunks: Make a selection LS/GS/DS1 TIE Lines copy TT/LS Disc RemoteAccss Pools Toll Type [ F1 ] Exit Enter the slot number in the control unit that contains the 100D module ( nn = 1 to 17 ) Loop/Ground/DSL: Enter slot number(l-17)
Page 424 DS1 Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Select Source. xx = slot number entered in Step 3 Clock Sync DA1 Slot xx: Make a selection Priority Source Activation [ F2 ] Exit 10 Specify whether the clock is to be synchronized to an external endpoint (loop) or is free running (local).
Page 425 DS1 Facilities Channel Service Unit Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access. NOTE: You do not need to use this procedure unless your system emulates loop-start or ground-start with the T1 type of DS1 facility.
Page 426 DS1 Facilities Additional Information Console Display/Instructions Select Loop-Start/Ground-Start/DS1. Lines and Trunks: Make a selection LS/GS/DS1 TIE Lines copy RemoteAccss TT/LS Disc Pools Toll Type Exit [ F1 ] Enter the slot number the control unit that contains the 100D module = 1 to 17 ).
Page 427: Tie Trunks
Tie Trunks Tie Trunks This section covers programming procedures for the following tie trunk options: Direction Tie Trunk Seizure Type E&M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time See “Equipment and Operations Reference” for additional information on tie trunks.
Page 428 Tie Trunks Procedure: Direction Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: > Make a selection System Extensions Options SysRenumber Tables Operator LinesTrunks AuxEquip [ F4 ] Exit NightSrvce Select TIE Lines. > Lines and Trunks: Make a selection LS/GS/DSl copy...
Page 429 Tie Trunks Additional Information Console Display/Instructions Specify the trunk direction. trunk entered in Step 4 Trunk xxxx: xxxx = Select trunk direction Two Way OutGoing Select Two Way, InComing [ F1 ] OutGoing, or Next [ F2 ] Exit Enter InComing.
Page 430 Tie Trunks Summary: Tie Trunk Type Programmable by System manager Mode Tie trunk idle Idle Condition Planning Form Form 3c, Incoming Trunks: Tie Wink Factory Setting Wink, Delay, Immediate, Automatic Valid Entries Inspect Copy Option LinesTrunks TIE Lines Intype or Outtype Dial trunk Console Procedure Enter...
Page 431 Tie Trunks Additional Information Console Display/Instructions Enter the tie trunk number. **** = option name selected in Step 3 **** Trunk Type: Enter trunk for assignmt Dial or type: Trunk number [ nnn ] Slot and port number * [ sspp ] Backspace Logical ID number # [ nnn ].
Page 432 Tie Trunks Summary: E&M Signal System manager Programmable by Mode Tie trunk idle Idle Condition Planning Form Form 3c, Incoming Trunks: Tie Factory Setting IS, 1C,5 Valid Entries Inspect Copy Option LinesTrunks TIE Lines E&M Signal Console Procedure Dial trunk no. Enter Specify signaling type Enter...
Page 433 Tie Trunks Additional Information Console Display/Instructions Enter a tie trunk number. E&M Signal: Enter trunk for assignmt Dial or type: Trunk number [ nnn ] Backspace Slot and port number * [ sspp ] Exit Enter Logical ID number # [ nnn ]. Save your entry.
Page 434 Tie Trunks Summary: Dial Mode System manager Programmable by Mode Not required Idle Condition Form 3c, Incoming Trunks: Tie Planning Form Rotary Factory Setting Rotary, Touch-tone Valid Entries Inspect Copy Option To program a single line/trunk: Console Procedure LinesTrunks TIE Lines Inmode or Outmode Entry Enter or Delete...
Page 435 Tie Trunks Additional Information Console Display/Instructions Select Inmode signaling or Outmode signaling. TIE Trunks: Make a selection – Direction Inmode – Intype Outmode Dialtone Outtype Select Inmode or E&M Signal AnsSupvr [ F6 ] Outmode. Exit Disconnect [ F7 ] Specify the line(s).
Page 436 Tie Trunks Block Procedure Specify the biotic of 2U lines associated with the 20 line buttons on the system programming console. Select Lines 01-20 [ F1 ] Lines 21-40 [ F2 ] Lines 41-60 [ F3 ] Lines 61-80. [ F4 ] Specify touch-tone or rotary signaling for each line/trunk.
Page 437 Tie Trunks To program a single line/trunk: PC Procedure [ F4 ] [ F2 ] [ F8 ] [ F6 ] Type trunk no. [ F10 ] or [ F8 ] [ F5 ] [ F5 ] To program a block of lines/trunks: [ F4 ] [ F2 ] [ F8 ]...
Page 438 Tie Trunks Single Line Procedure Additional Information Console Display/Instructions Specify entry mode. Select Entry Mode. [ F6 ] Enter the number of the trunk ( nnn ). OutTrunk Dial : Enter Trunks w/TouchTone Delete Backspace Dial or type [ nnn ]. Enter Exit Assign or remove remote dial tone.
Page 439 Tie Trunks Tie Trunk Answer Supervision Time Use this procedure to specify the tie trunk answer supervision time in milliseconds. This is the time limit for the called system to respond. Summary: Tie Trunk Answer Supervision Time Programmable by System manager Mode Idle Condition Not required...
Page 440 Tie Trunks Additional Information Console Display/Instructions Select Answer Supervision. TIE Trunks: Make a selection Direction Inmode Intype Outmode Outtype Dialtone AnsSupvr E&M Signal [ F9 ] Exit Disconnect Enter a tie trunk number. Answer Supv: Enter trunk for assigmt Dial or type: Trunk number [ nnn ] Slot and port number * [ sspp ] Backspace...
Page 441 Tie Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Disconnect Time Use this procedure to specify the tie trunk disconnect time limit in milliseconds. Summary: Disconnect Time System manager Programmable by...
Page 442 Tie Trunks Console Display/Instructions Additional Information Select Tie Lines. > Lines and Trunks: Make a selection LS/GS/DS1 copy TIE Lines RemoteAccss TT/LS Disc Pools [ F2 ] Toll Type Exit Select Disconnect. TIE Trunks: Make a selection Direction Inmode Outmode Intype Outtype Dialtone...
Page 443 Tie Trunks Additional Information Console Display/Instructions Continue to assign the disconnect time to another trunk or go to Step 9. Select Next. [ F9 ] Return to Step 6. The next trunk will be displayed on Line 1. Save your entry. Select Enter.
Page 444: Did Trunks
DID Trunks DID Trunks This section covers programming DID trunks and includes procedures for the following: Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE: These procedures apply to Hybrid/PBX mode only. Block Assignment Use this procedure to assign each DID trunk connected to the system to either Block 1 or Block 2.
Page 445 DID Trunks Console Procedure To program a single line/trunk: LinesTrunks Block Dial trunk block no. Enter Entry Mode Enter or Delete Type the line/trunk no. Exit Exit Exit To program a block of lines/trunks: LinesTrunks Block Dial trunk block no. Enter Select trunk lines Toggle LED On/Off...
Page 446 DID Trunks Additional Information ConsoleDisplay/Instructions Enter the trunk block ( n = 1 or 2 ). DID Block Assignment: Enter the block number (1-2) Backspace Dial or type [n]. Enter Exit Save your entry. Select Enter. [ F10 ] Specify the line(s). For a single line, go to Direct Inward Dialing: Single Line Procedure...
Page 447 DID Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit three times. [ F5 ] [ F5 ] [ F5 ] Block Procedure Specify the DID trunks associated with 20 buttons on the system programming console.
Page 448 DID Trunks Procedure: DID Trunk Type Additional Information Console Display/Instructions Select the Lines and Trunks menu. > System Programming: Make a selection Extensions System Options SysRenumber Tables Operator LinesTrunks AuxEquip [ F4 ] NightSrvce Exit Select DID. > Lines and Trunks: Make a selection LS/GS/DS1 copy...
Page 449 DID Trunks Additional Information Console Display/Instructions Continue to specify trunk type for the other trunk block or go to Step 8. Select Next. [ F9 ] Return to Step 6. The next trunk will be displayed on Line 1. Save your entry. Select Enter.
Page 450 DID Trunks Additional Information Console Display/Instructions Select DID. > Lines and Trunks: Make a selection LS/GS/DS1 TIE Lines copy RemoteAccss TT/LS Disc Pools [ F4 ] Toll Type Exit Select Disconnect. Direct Inward Dial: Make a selection Block DeleteDigit Type Add Digits Disconnect Signaling...
Page 451 DID Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Expected Digits Use this procedure to tell the system how many digits are sent by the local telephone company.
Page 452 DID Trunks Additional Information Console Display/Instructions Select DlD. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines copy RemoteAccss TT/LS Disc Pool s Exit Toll Type [ F4 ] Select Expected Digits. Direct Inward Dial: Make a selection DeleteDigit Block Add Digits Type...
Page 453 DID Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Delete Digits Use this procedure to specify the number of leading digits to be deleted from the digits sent by the local telephone company.
Page 454 DID Trunks Additional Information Console Display/Instructions Select DID. > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines TT/LS disc RemoteAccss Pools Toll Type [ F4 ] Exit Select Detete Digit. Direct Inward Dial: Make a selection Block DeleteDigit Type Add Digits Disconnect...
Page 455 DID Trunks Console Displey/Instructions Additional Information Save your entry. [ F10 ] Select Enter. 10 Return to the System Programming menu. [F5 ] [ F5 ] Select Exit two times. Add Digits Use this procedure to specify the number of leading digits that must be added to the digits sent by the local telephone company.
Page 456 DID Trunks Additional Information Console Display/Instructions Select DID. Lines and Trunks: > Make a selection LS/GS/DSl copy TIE Lines RemoteAccss TT/LS Disc Pools [ F4 ] Toll Type Exit Select Add Digits. Direct Inward Dial: Make a selection Block DeleteDigit Type Add Digits Disconnect...
Page 457 DID Trunks Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Signaling Use this procedure to specify whether the type of dialing signal from the Iota telephone company is touch-tone or rotary.
Page 458 DID Trunks Procedure: Signaling Additional Information Console Display/Instructions Select the Lines and Trunks menu. > System Programming: Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F4 ] Select DID. Lines and Trunks: > Make a selection LS/GS/DSl TIE Lines copy...
Page 459 DID Trunks Additional Information Console Display/Instructions Continue to specify type for the other trunk block or go to Step 8. Select Next. [ F9 ] Return to Step 6. The next block will be displayed on Line 1. Save your entry. Select Enter.
Page 460 DID Trunks Procedure: Invalid Destination Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: > Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F4 ] Select DID. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines...
Page 461: Pri Facilities
PRI Facilities PRI Facilities The procedures in this section provide the steps for programming the following options for Primary Rate Interface (PRI) facilities connected to a 100D (DSI) module: Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send Test Telephone Number...
Page 462 PRI Facilities Telephone Number Use this procedure to assign a string of up to 12 digits to each PRI channel. This string must match the number sent by the network (that is, the number provided by the PRI service provider) to indicate the number dialed by an outside caller.
Page 463 PRI Facilities Additional Information Console Display/Instructions Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines copy TT/LS Disc RemoteAccss Pools [ F6 ] Exit Toll Type Select Phone Number. PRI Lines: Make a selection PhoneNumber Protocol B-ChannlGrp DialPlanRtg NumbrToSend OutgoingTbl Test TelNum...
Page 464 PRI Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] B-Channel Groups Use this procedure to perform the following: Assign B-channels to a group.
Page 465 PRI Facilities Summary: B-Channel Groups Programmable by System manager Mode Hybrid/PBX, Key Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Not applicable Factory Setting Group numbers (1 to 80) Valid Entries Inspect Copy Option To program a single line/trunk: Console Procedure LinesTrunks...
Page 466 PRI Facilities Additional Information Console Display/Instructions Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines RemoteAccss TT/LS Disc Pools [ F6 ] Toll Type Exit Select B-Channel Groups. PRI Lines: Make a selection PhoneNumber Protocol B-ChannlGrp DialPlanRtg OutgoingTbl NumberToSend...
Page 467 PRI Facilities Additional Information Console Display/Instructions Assign or remove the B-channel from the group. Select Enter or [ F10 ] Delete. [ F8 ] You may continue to assign or remove additional B-channels from the group by repeating Steps 7 and 8. Continue to assign B-channels to another group or go to Step 10.
Page 468 PRI Facilities Single Line Procedure Additional Information Console Display/Instructions Specify entry mode. Select Entry Mode. [ F6 ] Enter a line number. xx = number entered in Step 12 B-Channel Group xx: Enter line number Delete Backspace Next Dial or type [ nnn ]. Exit Enter Assign or remove the line number from the B-channel group.
Page 469 PRI Facilities Network Service Use this procedure to specify the type of outgoing service provided by each ® ® B-channel group [Megacom WATS and 800, MultiQuest Service, ACCUNET Switched Digital Service (SDS), or Software Defined Network (SDN)]. NOTE: You can enter a service not shown on the Network Service screen by using the five-digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI signaling protocol.
Page 470 PRI Facilities Additional Information Console Display/Instructions Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines TT/LS Disc RemoteAccss Pools [ F6 ] Toll Type Exit Select B-Channel Groups. PRI Lines: Make a selection Protocol PhoneNumber B-ChannlGrp DialPlanRtg NumberToSend OutgoingTbl Test TelNum...
Page 471 PRI Facilities Additional Information Console Display/Instructions Specify a network service. If you select AT&T Toll, go to Net work Services AT&T Toll Procedure. Make a selection [ F1 ] – AT&T Toll – If you select Local, go to Local –...
Page 472 PRI Facilities Miscellaneous Procedure Additional Information Console Display/Instructions Specify a service. xx = number entered in Step 5 B-Channel Group xx: Select one If you select CallByCall, you have – Other finished this procedure. Go to Step 7 – CallByCall Select Other or [ F1 ] CallByCall.
Page 473 PRI Facilities Summary: Copy Telephone Number to Send Programmable by System manager Mode Hybrid/PBX, Key Not required Idle Condition Trunks: DSI Connectivity Planning Form Form 3b, Incoming Factory Setting Do not copy Valid Entries Do not copy, Copy Inspect Copy Option LinesTrunks B ChannelGrp Copy Number...
Page 474 PRI Facilities Additional Information Console Display/Instructions Select Copy Number. B-Channel Groups: Make a selection B Channels IncomingRtg Lines NetworkServ Copy Number [ F4 ] Exit Enter the B-channel group number ( nn = 1 to 80 ). B-Channel Groups Enter group number Backspace Enter Dial or type [ nn ].
Page 475 PRI Facilities Incoming Routing Use this procedure to specify whether incoming routing is by line appearance or according to dial plan. Dial Plan Routing is available in Hybrid/PBX mode only. Summary: Incoming Routing System manager Programmable by Line appearance Hybrid/PBX, Key; Dial Plan Routing: Mode Hybrid/PBX only Idle Condition...
Page 476 PRI Facilities Additional Information Console Display/Instructions Select B-Channel Groups. PRI Lines: Make a selection Protocol PhoneNumber DialPlanRtg B-ChannlGrp NumbrToSend OutgoingTbl Test TelNum [ F2 ] Exit Select lncoming Routing. B-Channel Groups: Make a selection IncomingRtg B Channels Lines NetworkServ Copy Number Exit [ F6 ] Enter the B-channel group number ( nn = 1 to 80 ).
Page 477 PRI Facilities Additional Information Console Display/Instructions Save your entry. [ F10 ] Select Enter. 10 Return to the System Programming menu. Select Exit three times. [ F5 ] [ F5 ] [ F5 ] Telephone Number to Send Use this procedure to assign the telephone number to send to the network when outgoing calls are made on an ISDN line.
Page 478 PRI Facilities Console Procedure LinesTrunks NumbrToSend Specify type of no. Enter Enter Drop Dial base no. Dial line no. Enter Enter Exit Exit Drop Dial telephone no. PC Procedure [ F4 ] [ F6 ] [ F3 ] Specify type of no. [ F10 ] [ Alt ] + [ P ] Type base no.
Page 479 PRI Facilities Additional Information Console Display/Instructions Specify the type of number to send. Phone Number to Send: lf you select Extension Only, [ F1 ] Make a selection continue with Step 5. (for entire system) lf you select Base Number with Ext., –...
Page 480 PRI Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Erase the current telephone number ( n ). Line xxx: Enter phone number to send on outgoing calls Backspace Next [ Alt ] + [ P ] Enter Exit Press Drop.
Page 481 PRI Facilities Inspect Copy Option LinesTrunks Test TelNum Dial slot no. Enter Console Procedure Enter Exit Exit Drop Dial telephone no. PC Procedure [ F4 ] [ F6 ] [ F4 ] Type slot no. [ F10 ] [ Alt ] + [ P ] Type telephone no.
Page 482 PRI Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Erase the current test telephone number ( N ). xx = number entered in Step 4 Slot xx Text Tel Number Enter test number Backspace Next Exit Enter [ Alt ] + [ P ]...
Page 483 PRI Facilities The timers and counters are listed below. T200 Timer. Times the delay in the link layer acknowledgement of a message sent from the system to the network over a D-channel. T203 Timer. Times the interval between each exchange of messages between the system and the network on the D-channel.
Page 484 PRI Facilities Summary: Timers and Counters Programmable by System manager Mode Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (1OOD module) Factory Setting See Table 4-1 Valid Entries See Table 4-1 Inspect Copy Option LinesTrunks Protocol Timers Dial slot no.
Page 485 PRI Facilities Procedure: Timers and Counters Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: Make a selection Extensions System Options SysRenumber Tables Operator LinesTrunks AuxEquip [ F4 ] Exit NightSrvce Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines...
Page 486 PRI Facilities Additional Information Console Display/Instructions Select the timer/counter to change. Slot xx PRI Settings: > xx = number entered in Step 5 Make a selection [ PgDn ] T200 Timer K Counter To select other timers, press More to go to the second PRI Settings screen.
Page 487 PRI Facilities Terminal Equipment Identifier Use this procedure to assign the link layer address of a piece of equipment connected to each D-channel. Normally, only one piece is connected and the system assumes that the Terminal Equipment Identifier (TEI) is 0. CAUTION: The value of the TEI rarely has to be changed.
Page 488 PRI Facilities Additional Information Console Display/Instructions Select PRI. Lines and Trunks: > Make a selection LS/GS/DSl TIE Lines copy TT/LS Disc RemoteAccss Pools Toll Type Exit [ F6 ] Select Protocol. PRI Lines: Make a selection PhoneNumber Protocol DialPlanRtg B-ChannlGrp NumbrToSend OutgoingTbl Test TelNum [ F6 ]...
Page 489 PRI Facilities Additional Information Console Display/Instructions Enter the new identification number ( n = 0 to 63). Dial or type [ nn ]. Continue to assign the identification number to another slot or go to Step 10. Select Next. [ F9 ] Return to Step 7.
Page 490 PRI Facilities Summary: Dial Plan Routing Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3b, Incoming Trunks: DS1 Connectivity (100D module) Factory Setting Service: empty; Patterns: blank; Total Digits: 0; Delete Digits: 0; Add Digits: 0 Valid Entries Service: Toll, Local, Miscellaneous Entries: 0-15...
Page 491 PRI Facilities To specify Service: [ F4 ] [ F6 ] [ F7 ] [ F2 ] Type entry no. [ F10 ] Select service [ F10 ] [ F5 ] [ F5 ] [ F5 ] To specify Patterns: [ F4 ] [ F6 ] [ F7 ]...
Page 492 PRI Facilities Additional Information Console Display/Instructions Select Service [ F1 ] Service must be programmed. Continue PRI Dial Plan Routing: with Step 5. Then program other options. Make a selection – – Service Add Digits lf you select Patterns, go to –...
Page 493 PRI Facilities AT&T Toll Procedure Additional Information Console Display/Instructions Select an AT&T service for the B-channel group. Dial Plan Rtg Entry xx: xx = number entered in Step 5 Select one Megacom 800 MegacomWATS ACCUNET SDS LongDistnce SoftDefNetw Press the button or function key next to MULTIQUEST Next your selection.
Page 494 PRI Facilities Miscellaneous Procedure Additional Information Console Display/Instructions Select a miscellaneous service. xx = number entered in Step 5 Dial Plan Rtg Entry xx: select one – Other – Any Service Select Other, – No Service Any Service, or No Service. Continue to assign the service to another routing entry or go to Step 3.
Page 495 PRI Facilities Patterns Procedure Additional Information Console Display/Instructions Enter the entry number ( nn = 0 to 15 ). Leave field blank to match any pattern. Dial PlanRoutingPatterns: Enter entry no. (0-15) Backspace Dial or type [ nn ]. Exit Enter Save your entry.
Page 496 PRI Facilities Total Digits Procedure Additional Information Console Display/Instructions Enter the entry number ( nn = 0 to 15 ). Use 0 to match any number of digits. DialPlanRtg TotalDigits Enter entry no. (0-15) Backspace Exit Enter Dial or type [ nn ]. Save your entry.
Page 497 PRI Facilities Console Display/Instructions Additional Information Save your entry. Select Enter. [ F10 ] Erase the current number of delete digits ( nn ). Dial Plan Rtg Entry xx: xx = number entered in Step 1 Enter number of digits to delete (0-14) Next Backspace...
Page 498 PRI Facilities Additional Information Console Display/Instructions Erase the current number of add digits ( nn ). Dial Plan Rtg Entry xx: xx = number entered in Step 1 Enter digits to add Next Backspace [ Alt ] + [ P ] Exit Enter Enter the new number of digits to add ( nn ).
Page 499 PRI Facilities Network Selection Tables Dialed prefixes for selecting long-distance carriers are matched to entries in the four Network Selection tables. Eight default tables are provided, specifying 10*** and 101****. The asterisks are wildcards that represent the various long- distance carrier codes. (10*** is the current U.S. standard for specifying long- distance carriers;...
Page 500 PRI Facilities Additional Information Console Display/Instructions Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines RemoteAccss TT/LS Disc Pools [ F6 ] Toll Type Exit Select Outgoing Tables. PRI Lines: Make a selection Protocol PhoneNumber B-ChannlGrp DialPlanRtg NumbrToSend OutgoingTbl Test TelNum...
Page 501 PRI Facilities Additional Information Console Display/Instructions Enter the dial prefix. Dial or type [ n ]. Continue to assign the dial prefix to another table or go to Step 10. Select Next [ F9 ] Return to Step 7. The next table will be displayed on Line 1.
Page 502: Special Services Table
PRI Facilities To specify Type of Number: LinesTrunks OutgoingTbl SpecialServ TypeOfNumbr Dial entry no. Enter Select type Enter Exit Exit Exit Exit To specify Delete Digits: LinesTrunks OutgoingTbl Special Serv DeleteDigit Dial entry no. Enter Drop Dial pattern Enter Exit Exit Exit Exit...
Page 503 PRI Facilities Procedure: Special Services Tables Additional Information Console Display/Instructions Select the Lines and Trunks menu. > System Programming: Make a selection Extensions System SysRenumber Option Tables Operator LinesTrunks AuxEquip [ F4 ] Exit NightSrvce Select PRI. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines...
Page 504 PRI Facilities Additional Information Console Display/Instructions Select an option. lf you select Pattern, go to Special Services Table: Pattern Procedure. Make a selection [ F1 ] Pattern lf you select Operator, go to Operator – – TypeOfNumber Operator Procedure. [ F2 ] –...
Page 505 PRI Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. [ F5 ] [ F5 ] [ F5 ] [ F5 ] Select Exit four times. Operator Procedure Enter the table number ( n = 0 to 7 ). Special Services Table: Enter entry number (O-i’) Backspace...
Page 506 PRI Facilities Type Of Number Procedure Additional Information Console Display/Instructions Enter the table number ( n = 0 to 7 ). Special Services Table: Enter entry number (0-7) Backspace Enter Dial or type [ n ]. Exit Save your entry. Select Enter [ F10 ] Specify the type of operator.
Page 507 PRI Facilities Console Display/Instructions Additional Information Erase the current number of digits ( n ). x = number entered in Step 1 SpecialServ Tbl Entry x: Enter number of digits to delete (0-4) Next Backspace [ Alt ] + [ P ] Enter Exit Press Drop.
Page 508 PRI Facilities Summary: Call-by-Call Service Table System manager Programmable by Key and Hybrid/PBX Mode Not required Idle Condition Form 3b, Incoming Trunks: DS1 Connectivity Planning Form (100D module) Not applicable Factory Setting Pattern: up to eight digits Valid Entries Call Type: voice, data, both Service: AT&T Toll, Local, Miscellaneous Delete Digits: O to 8 Inspect...
Page 509 PRI Facilities Procedure: Call-by-Call Service Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: > Make a selection Extensions System Options SysRenumber Operator Tables AuxEquip LinesTrunks [ F4 ] NightSrvce Exit Select > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines...
Page 510 PRI Facilities Additional Information Console Display/Instructions Select an option. lf you select Patterns, go to CallByCall Service Table: Patterns Procedure. [ F1 ] Make a selection – Patterns – Voice/Data lf you select Voice/Data, go to – Voice/Data procedure. [ F2 ] NetworkServ –...
Page 511 PRI Facilities Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] menu. Return to the System Programming Select Exit four times. [ F5 ] [ F5 ] [ F5 ] [ F5 ] Voice/Data Procedure Enter the list number ( n = 0 to 9 ). CBC Services Voice/Data: Enter list number (0-9) Backspace...
Page 512 PRI Facilities Network Service Procedure Console Display/Instructions Additional Information Enter the list number ( n = 0 to 9 ). CBC Network Service: Enter list number (0-9) Backspace Dial or type [ n ]. Exit Enter Save your entry. [ F10 ] Select Enter.
Page 513 PRI Facilities Local Procedure Additional Information Console Display/Instructions Specify a local service. x = number entered in Step 1 of the CBC Services List Network Service Procedure. Select One OUTWATS 56/64 Digtl Select OUTWATS, VirtPrivNet [ F1 ] 56/64 Digtl, or Next [ F2 ] VirtPrivNet.
Page 514 PRI Facilities Console Display/Instructions Additional Information Erase the current code ( nnnnn ). CBC Services List x: x = number entered in Step 1 of the Network Service Procedure. Enter Network service (5 digit code of 0 nnnnn Backspace Next Enter [ Alt ] + [ P ] Exit...
Page 515 PRI Facilities Console Display/Instructions Additional Information Continue to assign delete digits to another service list or go to Step 6. Select Next. [ F9 ] Return to Step 3. The next CBC services list will be displayed on Line 1. Save your entry.
Page 516: Telephones
Telephones Telephones This section contains the following summaries: Assigning outside lines or trunks to the buttons on a telephone (including lines and trunks used for loudspeaker paging). Copying line button assignments from one telephone to an individual telephone or block of telephones. Assigning the following buttons on telephones (for Hybrid/PBX systems only): System Access or Intercom Voice...
Page 517 Telephones NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and ®...
Page 518 Telephones Summary: Assign Trunks or Pools to Telephones Programmable by System manager Mode All, but note differences in factory settings. Idle Condition Telephone idle Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital...
Page 519 Telephones Console Procedure To program a single line/trunk: Extensions Lines/Trunks Dial ext. no. Enter Entry Mode Dial line/trunk no. Enter Exit Exit To program a block of lines/trunks: Extensions Lines/Trunks Enter Dial ext. no. Select trunk range Toggle LED On/Off Enter Exit Exit...
Page 520 Telephones Planning Form 4a, Extension Copy: Analog Multiline Telephone Template 4c, Extension Copy: MLX Telephone Template Factory Setting Not applicable Valid Entries Not applicable Yes: Iines/pools assigned to an extension. Inspect Copy Option Not applicable Console Procedure To copy to a single extension: Extensions Line Copy Single...
Page 521 Telephones NOTES: 1. You cannot change the factory setting for Call buttons assigned to QCC operator positions, and you cannot assign Ring, Voice, Originate Only, or Shared buttons to QCC operator positions. 2. System Access or Intercom buttons can be assigned only to the first 10 buttons on a telephone.
Page 522 Telephones Factory Setting Key Mode. An Intercom Ring (ICOM Ring), an Intercom Voice (ICOM Voice), and the first eight lines connected to the system are assigned to all analog multiline and MLX telephones, excluding operator positions. Two Intercom Ring buttons are assigned to tip/ring equipment connected on an 012 module.
Page 523 Telephones To program extension: Console Procedure Cntr-Prg Program Ext. Enter More Dial ext. no. Start Program extension Enter Exit Exit To copy extension programming: Cntr-Prg Copy ext. More Dial copy from ext. no. Enter Enter Exit Exit Dial copy to ext. no. To program extension: PC Procedure [ PgUp ]...
Page 524 Telephones Console Procedure Extensions BIS/HFAI Dial ext. no. Enter Exit Exit PC Procedure [ F6 ] [ F8 ] Type ext. no. [ F10 ] [ F5 ] [ F5 ] Analog Multiline Telephones with Voice Announce to Busy Use this procedure to dedicate a voice or voice pair to be used to provide the Voice Announce to Busy feature to an analog multiline telephone.
Page 525: Auxiliary Equipment
Auxiliary Equipment Auxiliary Equipment The procedures in this section describe the steps needed to perform the following: Identify the line/trunk jacks used for Music on Hold, loudspeaker paging, and maintenance alarms. Identify the extension jacks used for fax, MERLIN MAIL, Voice Messaging System, Automated Attendant, and AUDIX Voice Power.
Page 526 Auxiliary Equipment Inspect Copy Option AuxEquip MusicOnHold Dial line/trunk no. Enter Console Procedure Exit [ F9 ] [ F1 ] Type line/trunk no. [ F10 ] [ F5 ] PC Procedure Procedure: Music on Hold Additional Information Console Display/Instructions Select the Auxiliary Equipment menu. System Programming: Make a selection Extensions...
Page 527 Auxiliary Equipment Loudspeaker Paging Use this procedure to identify the line/trunk jack reserved for connection of loudspeaker paging equipment. NOTES: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 528 Auxiliary Equipment Procedure: Loudspeaker Paging Additional Information Console Display/Instructions Select the Auxiliary Equipment menu. System Programming: > Make a selection System Extensions Options SysRenumber Tables Operator LinesTrunks AuxEquip NightSrvce [ F9 ] Exit Select Loudspeaker Page. Auxiliary Equipment: > Make a selection MusicOnHold VMS/AA Ldspkr Pg...
Page 529 Auxiliary Equipment Use this procedure to identify the extension jacks used to connect fax machines. In addition, you can specify the extensions to receive a message- waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the message-waiting indication.
Page 530 Auxiliary Equipment Maintenance Alarms Use this procedure to identify the line/trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur You cannot assign the line/trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its line/trunk jack to connect a loudspeaker paging system or Music on Hold.
Page 531 Auxiliary Equipment Additional Information Console Display/Instructions Enter the line/trunk jack to which the maintenance alarm is connected. Maintenance Alarms: Enter maintenance alarm line number Dial or type: Trunk number [ nnn ] Delete Backspace Slot and port number [ sspp ] Logical ID number # [ nnn ].
Page 532 Auxiliary Equipment Summary: Voice Messaging System and Automated Attendant System manager Programmable by Mode Not required Idle Condition (See forms packaged with application.) Planning Form Touch-tone duration: 100 ms Factory Setting Interval between digits: 50 ms Number of rings before transfer: 4 Touch-tone duration: 50 to 200 ms, in increments of 25 ms Valid Entries Interval between digits: 50 to 200 ms, in increments of 25...
Page 533 Auxiliary Equipment Additional Information Console Display/Instructions Select Transfer Return. If you do not want to change the current VMS/AA: Make a selection setting for number of rings before transfer, TransferRtn go to Step 7. TT Duration TT Interval Exit [ F1 ] Erase the current interval setting ( x ).
Page 534 Auxiliary Equipment Additional Information Console Display/Instructions 10 Save your entry. Select Enter. [ F10 ] 11 Select Touch-Tone Interval. If you do not want to change the setting VMS/AA: for touch-tone interval, you have finished Make a selection this procedure. Go to Step 15. TransferRtn TT Duration TT Interval...
Page 535: Optional Telephone Features
Optional Telephone Features Optional Telephone Features The summaries in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions ARS Restriction Level for Extensions Forced Account Code Entry Microphone Operation Remote Call Forwarding See Chapter 3, “Common Administrative Procedures, ”...
Page 536 Optional Telephone Features PC Procedure To program a single extension: [ PgUp ] [ F6 ] [ F2 ] [ F1 ] [ F10 ] Type ext. no. Select a language [ F10 ] [ F5 ] [ F5 ] To program a block of extensions: [ PgUp ] [ F6 ]...
Page 537 Optional Telephone Features Call Restrictions Use this procedure to change individual telephone calling restrictions to one of the following Unrestricted Restricted from making all outgoing calls Restricted from making toll calls Summary: Call Restrictions Programmable by System manager Mode Idle Condition Telephone idle Planning Form Form 4b, Analog Multiline Telephone...
Page 538 Optional Telephone Features Summary: Copy Call Restrictions Programmable by System manager Mode Idle Condition “Copy to” telephone(s) idle Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC)
Page 539 Optional Telephone Features Summary: Assigning ARS Restriction Level For an Extension Programmable by System manager Hybrid/PBX only Mode Idle Condition Not required Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC...
Page 540 Optional Telephone Features Factory Setting Not assigned Valid Entries Assigned, not assigned Inspect Copy Option Extensions Account Toggle LED On/Off or Dial ext. Console Procedure Enter Exit Exit PC Procedure [ F6 ] [ F7 ] Toggle letter R On/Off or Type ext. no. [ F10 ] [ F5 ] [ F5 ]...
Page 541 Optional Telephone Features Authorization Code Use this procedure to assign an authorization code to an extension. The authorization code can range from 2 to 11 characters and must be unique for each extension. Summary: Authorization Codes System manager Programmable by Mode Idle Condition Not required...
Page 542 Optional Telephone Features Summary: Remote Call Forwarding Programmable by System manager Mode Idle Condition Not required Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC)
Page 543: Optional Operator Features
Optional Operator Features Optional Operator Features The summaries in this section affect feature programming for both DLC and QCC operator positions and include the following: Operator Hold Timer DLC Operator Automatic Hold QCC operator features are covered in the next section. See Chapter 3, “Common Administrative Procedures, ”...
Page 544 Optional Operator Features DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental call disconnection. Summary: DLC Operator Automatic Hold Programmable by System manager Mode Idle Condition...
Page 545: Qcc Optional Features
QCC Optional Features QCC Optional Features This section contains programming summaries for the following options for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended Call Completion Return Ring...
Page 546 QCC Optional Features Summary: Hold Return System manager Programmable by Hybrid/PBX Mode Idle Condition Not required Form 6a, Optional Operator Features Planning Form Factory Setting Calls remain on hold Remain on hold, Return to QCC queue Valid Entries Inspect Copy Option Operator Queued Call Hold Rtrn...
Page 547 QCC Optional Features Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to O, operators are not notified.
Page 548 QCC Optional Features Console Procedure Operator Queued Call ElvatePrior Drop Dial no. of seconds Enter Exit Exit [ F3 ] [ F2 ] [ F4 ] [ Alt ] + [ P ] [ F10 ] Type no. of seconds PC Procedure [ F5 ] [ F5 ]...
Page 549 QCC Optional Features Summary: QCC Operator to Receive Call Types Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 6a, Optional Operator Features Factory Setting QCC operator receives the following calls: Dial O Unassigned DID Listed Directory Number Returning Valid Entries Not applicable...
Page 550 QCC Optional Features Console Procedure Operator Queued Call Call Types Select call type Priority Drop Dial priority level Enter Exit Exit Exit Exit PC Procedure [ F3 ] [ F2 ] [ F7 ] Select call type [ F1 ] [ Alt ] + [ P ] Type [ F10 ]...
Page 551 QCC Optional Features Extended (Directed) Call Completion Use this procedure to specify one of the two basic options shown below for QCC operator positions with a DSS only: Automatic Completion. Allows one-touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.
Page 552 QCC Optional Features Summary: Return Ring Programmable by System manager Hybrid/PBX Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form 4 rings Factory Setting 1 to 15 rings Valid Entries Inspect Copy Option Operator Queued Call Return Ring Drop Dial no.
Page 553: Optional Group Features
Optional Group Features Optional Group Features This section contains programming summaries for the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Line/Trunk or Pool Assignments See Chapter 3, “Common Administrative Procedures,” for detailed programming information.
Page 554 Optional Group Features Extensions Call Pickup Console Procedure Dial pickup group no. Enter Dial ext. no. Enter Enter Exit Exit PC Procedure [ F6 ] [ F9 ] Type pickup group no. [ F10 ] Type ext. no. [ F10 ] [ F5 ] [ F5 ] Group Paging...
Page 555 Optional Group Features Group Coverage Member Assignments Use this procedure to assign or remove an extension from a coverage group. A coverage group is a group of senders. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers. NOTE: This procedure assigns senders.
Page 556 Optional Group Features Console Procedure Extensions More Group Cover Dial group no. Enter Dial ext. no. Enter Exit Exit [ F6 ] [ PgUp ] [ F3 ] [ F10 ] PC Procedure Type group no. Type ext. no. [ F10 ] [ F5 ] [ F5 ] Group Coverage Delay Interval...
Page 557 Optional Group Features NOTES: 1. If a linear hunting pattern is indicated on the back of the system planning form (6d), be sure to assign extensions to the group in the exact order that they are shown on the form. The system searches for an available member in the order in which you assign the extensions to the group.
Page 558 Optional Group Features Summary: Group Calling Line/Trunk or Pool Assignments Programmable by System manager Mode Not required Idle Condition Planning Form Form 7d, Group Calling Not applicable Factory Setting Line, trunk, or pool number Valid Entries Inspect Copy Option Extensions More Grp Calling Line/Pool...
Page 559: Optional Group Calling Features
Optional Group Calling Features Optional Group Calling Features This section includes programming summaries for the following optional group calling features: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Threshold Group Calling Message-Waiting Indicator Group Calling Calls-in-Queue Alarm Threshold Group Calling External Alert for Calls-in-Queue Alarm Group Type See Chapter 3, “Common Administrative Procedures, ”...
Page 560 Optional Group Calling Features Console Procedure Extensions More Grp Calling Hunt Type Dial Enter Circular or Linear calling group ext. no. Enter Exit Exit Exit PC Procedure [ F6 ] [ PgUp ] [ F4 ] [ F1 ] Type calling group ext. no. [ F10 ] [ F1 ] or [ F2 ] [ F10 ]...
Page 561 Optional Group Calling Features Group Coverage Receiver Use this procedure to assign or remove a calling group as a receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 562 Optional Group Calling Features Summary: Group Calling Overflow and Threshold Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting Overflow coverage: none Threshold: 1 call Valid Entries Backup extension number: 1 to 99 calls Inspect Copy Option Extensions...
Page 563 Optional Group Calling Features Summary: Group Calling Message-Waiting Indicator Programmable by System manager Mode Idle Condition Not required Planning Form Form 7d, Group Calling Factory Setting No message-waiting receiver assigned Valid Entries Extension number Inspect Copy Option Extensions Grp Calling Message More Dial...
Page 564 Optional Group Calling Features Group Calling External Alert for Calls-In-Queue Alarm Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold. Only one external alert device can be designated for each calling group. Since the external alert signal is continuous, it is recommended that only light-type external alert devices be designated for the Calls-in-Queue alarm.
Page 565 Optional Group Calling Features Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
Page 566: System Features
System Features System Features This section contains programming summaries for the optional system features that affect all or most system users and includes the following: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status...
Page 567 System Features Transfer Return Time Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. NOTE: The transfer return time should not be set to 0 in a system with single-line telephones.
Page 568 System Features One-Touch Hold applies to incoming central office calls only. When the user presses an Auto Dial or DSS button to initiate a transfer, the outside caller is put on hold. The system automatically selects an intercom facility and dials the transfer destination.
Page 569 System Features Summary: Transfer Audible Programmable by System manager Mode Idle Condition Not required Planning Form Form 8a, System Features Factory Setting Music on Hold Valid Entries Music on Hold, Ringback Inspect Copy Option Options Transfer Audible Music on Hold or Console Procedure Ringback Enter...
Page 570 System Features Summary Camp-On Return Time: Programmable by System manager Mode Idle Condition Not required Form 8a, System Features Planning Form 90 seconds Factory Setting 30 to 300 seconds, in 10-second increments Valid Entries Inspect Copy Option Options CampOn Drop Dial no.
Page 571 System Features Delay Ring Interval Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring. Summary: Delay Ring Interval System manager Programmable by Mode...
Page 572 System Features Extension Status Use this procedure to specify whether the Extension Status (ES) feature is used in Hotel mode or Group Calling/Call Management System (CMS) mode. The calling mode affects the meaning of the LEDs and the use of Auto Dial or DSS buttons when the DLC operator position is in Extension Status mode.
Page 573 System Features Summary: SMDR Language Programmable by System manager Mode Idle Condition Not required Form 1, System Planning Planning Form Factory Setting English (matches System Language setting) Valid Entries English, French, Spanish Inspect Copy Option Language SNDR Enter More Select language Console Procedure Exit [ PgUp ]...
Page 574 System Features SMDR Call Length Use this procedure to set the minimum time length of a call before it is recorded on SMDR call reports. NOTE: If the majority of lines/trunks are PRI, the recommended call length is 1. See Feature Reference for more information.
Page 575 System Features SMDR Account Code Format For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the Account Code field if no Account Code is entered. Account Code overrides the Authorization Code entry in the SMDR record when both features are used.
Page 576 System Features Reminder Service Cancel Use this procedure to set the time of day when all programmed Reminder Service calls are automatically canceled. To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time. Summary: Reminder Service Cancel Programmable by System manager...
Page 577 System Features Redirect Outside Calls to Unassigned Extension Numbers Use this procedure to specify the extension number to receive redirected calls. Redirected calls include calls made to unassigned numbers by remote access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks.
Page 578 System Features Host System Dial Codes for Behind Switch Mode Use this procedure to assign the host system dial codes for the Transfer, Conference, and Drop features. When multiline telephone users press the Transfer, Conference, or Drop button, a signal is sent to the host service and the communications system features are not accessed.
Page 579 System Features Recall Timer Use this procedure to designate the length of the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up. Both the interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.
Page 580 System Features Allowed Lists Use this procedure to establish Allowed Lists. These lists are telephone numbers that can be dialed from specified telephones, regardless of any calling restrictions that are assigned to the telephones. A maximum of eight lists (numbered 0 through 7) with a maximum of 10 numbers each (numbered 0 through 9) are allowed.
Page 581 System Features Assign Allowed Lists to Telephones Use this procedure to assign individual telephones access to established Allowed Lists. More than one Allowed List can be assigned to a telephone. Summary: Assign Allowed Lists to Telephones Mode Not required Idle Condition Planning Form Form 6g, Call Restriction Assignments and Lists Not applicable...
Page 582 System Features PC Procedure [ F8 ] [ F3 ] Type list no. and entry no. [ F10 ] [ Alt ] + [ P ] Type no. [ F10 ] [ F5 ] Assign Disallowed Lists to Telephones Use this procedure to assign established Disallowed Lists to individual telephones.
Page 583: Remote Access Features
Remote Access Features Remote Access Features This section covers the following Remote Access features: Remote Access Trunk Assignment Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes Remote Access with Barrier Codes Security Alert: As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
Page 584 Remote Access Features The Remote Access feature helps the customer, through proper administration, to minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone numbers and codes are compromised when overheard in a public location, through theft of a wallet or purse containing access information, or through carelessness (writing codes on a piece of paper and improperly discarding it).
Page 585 Remote Access Features Trunks used for dedicated remote access must not be assigned to ring into a calling group or the QCC queue (Hybrid/PBX mode only) In Hybrid/PBX mode, if a trunk assigned to ring into the QCC queue is also used for shared remote access, perform the procedure below before you perform the “QCC Operator to Receive Calls”...
Page 586 Remote Access Features Additional Information Console Display/Instructions Select Remote Access. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines Copy RemoteAccss TT/LS Disc Pools [ F8 ] Exit Toll Type Select Lines and Trunks. Remote Access (DISA): flake a selection AutoQueuing LinesTrunks Non-TIE...
Page 587 Remote Access Features Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Remote Access Automatic Callback Use this procedure either to allow remote access users to use the Automatic Callback feature to request busy lines/trunks or pools or to prevent use of the Automatic Callback feature.
Page 588 Remote Access Features Additional Information Console Display/Instructions Select Remote Access. > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines copy RemoteAccss TT/LS Disc Pools [ F8 ] Toll Type Exit Specify Automatic Callback (queuing). Remote Access (DISA): Make a selection AutoQueuing LinesTrunks Non-TIE...
Page 589 Remote Access Features The class of restriction assigned may be one of the following: Restriction. Determines whether remote access users can make local and/or toll calls and includes the following settings: Unrestricted Toll restricted Outward restricted ARS Facility Restriction Level (Hybrid/PBX only).
Page 590 Remote Access Features Console Procedure To change Call Restrictions: LinesTrunks RemoteAccss Non-TIE or TIE Lines Restriction Select restriction Enter Exit Exit Exit Exit To change ARS Facility Restriction Level: LinesTrunks RemoteAccss Non-TIE or TIE Lines Restrict Enter Exit Exit Drop Dial FRL value Exit Exit...
Page 591 Remote Access Features Additional Information Console Display/Instructions Select Remote Access > Lines and Trunks: Make a selection LS/GS/DSl TIE Lines Copy RemoteAccss TT/LS Disc Pools [ F8 ] Toll Type Exit Specify whether you are establishing/removing a class of restrictions for non-tie Iines/trunks or for tie and DlD trunks.
Page 592 Remote Access Features Restriction Procedure Additional Information Console Display/Instructions Specify the restriction type. **** Remote Access Select one – Unrestricted – Outward restrict — Toll Restrict Select Unrestricted, [ F1 ] Outward Restrict, or [ F2 ] Toll Restrict. [ F3 ] Enter Exit Save your entry.
Page 593 Remote Access Features Additional Information Console Display/Instructions Assign or remove the list. Select Enter or [ F10 ] Delete. [ F8 ] Return to the System Programming menu. Select Exit three times. [ F5 ] [ F5 ] [ F5 ] Remote Access Barrier Codes Use this procedure to establish or remove barrier code requirements as well as to establish or remove the barrier codes themselves.
Page 594 Remote Access Features See ‘ Remote Access with Barrier Codes: Class of Restriction” to allow or deny use of system features for each barrier code assigned. Summary: Remote Access Barrier Codes System manager Programmable by Mode Not required Idle Condition Planning Form Form 3a, Incoming Trunks: Remote Access No barrier codes are established...
Page 595 Remote Access Features Procedure: Remote Access Barrier Codes Additional Information Console Display/Instructions Select the Lines and Trunks menu. System Programming: > Make a selection System Extensions Options SysRenumber Operator Tables LinesTrunks AuxEquip Exit NightSrvce [ F4 ] Select Remote Access. Lines and Trunks: >...
Page 596 Remote Access Features Additional Information Console Display/Instructions Select an option. To change the length of the barrier code, BarrierCode Info: select Code Length and go to Make a selection - Code Length Change Barrier Code Length [ F1 ] – Code Entry Procedure.
Page 597 Remote Access Features Change Barrier Code Length Procedure When the systemwide barrier code length is changed, all barrier codes are erased and must be reassigned. Users will be denied access to remote access trunks until new barrier codes are assigned. Additional Information Console Display/Instructions Erase the current code length ( nn ).
Page 598 Remote Access Features Additional Information Console Display/Instructions Erase the current code ( nnnn ). xx = barrier code ID number entered in BarrierCode xx: Enter yy digits (O-9, *) Step 1 code yy = barrier code length nnnn Backspace Next [ Alt ] + [ P ] Exit Enter...
Page 599 Remote Access Features A maximum of eight Allowed or Disallowed Lists can be assigned to each barrier code. Class of restriction settings apply to individual barrier codes. NOTE: If barrier code requirements have not been established or have been removed for remote access users, do not use this procedure.
Page 600 Remote Access Features Additional Information Console Display/Instructions Select Remote Access. > Lines and Trunks: Make a selection LS/GS/DSl copy TIE Lines TT/LS Disc RemoteAccss Pools [ F8 ] Toll Type Exit Select Barrier Code Access. Remote Access (DISA): Make a selection LinesTrunks AutoQueuing Non-TIE...
Page 601 Remote Access Features Additional Information Console Display/Instructions Save your entry. [ F10 ] Select Enter. Specify a restriction. xx = barrier code number entered in Barrier Code xx: Step 1 Select one Unrestricted Outward Restrict Select Unrestricted, [ F1 ] Toll Restrict [ F2 ] Outward Restrict, or...
Page 602 Remote Access Features Additional Information Console Display/Instructions Continue to assign the level to another barrier code number or go to Step 6. Select Next. [ F9 ] Return to Step 3. The next barrier code number will be displayed on Line 1. Save your entry.
Page 603 Remote Access Features Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit three times. [ F5 ] [ F5 ] [ F5 ] 4–253 Programming Procedures...
Page 604: Automatic Route Selection
Automatic Route Selection Automatic Route Selection This section contains programming procedures for the following Automatic Route Selection (ARS) features: 1 + 7-Digit Dialing Requirements ARS Tables Start and Stop Times for Subpatterns Pool Routing Facility Restriction Level (FRL) Digit Absorption Other Digits N11 Special Numbers Tables Dial O Table...
Page 605 Automatic Route Selection Summary: 1 + 7-Digit Dialing Requirements Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Planning Form Form 3f, Automatic Route Selection Tables Factory Setting Not within area code Valid Entries Not within area code, Within area code Inspect Copy Option Tables...
Page 606 Automatic Route Selection Additional Information Console Display/Instructions Specify whether 1 +7-dlgit dialing is required within the home area code. 1+7 Digit Dialing: Select one Within Area Code Not within Area Code Select Within Area Code or [ F1 ] Enter Not within Area Code.
Page 607 Automatic Route Selection Summary: ARS Tables Programmable by System manager Hybrid/PBX Mode Idle Condition Not required Planning Form Form 3f, Automatic Route Selection Tables Factory Setting Not applicable Not applicable Valid Entries Inspect Copy Option Tables ARS Input Enter Console Procedure Dial table no.
Page 608 Automatic Route Selection Additional Information Console Display/Instructions Enter the table number ( nn = 1 to 16 ). ARS Table Type: Enter table number (1-l6) Backspace Dial or type [ nn ]. Exit Enter Save your entry. [ F10 ] Select Enter.
Page 609 Automatic Route Selection Additional Information Console Display/Instructions Continue to enter area code or exchange for another table entry number or go to step 13. Select Next. [ F9 ] Return to Step 10. The next table will be displayed on Line 1. Save your entry.
Page 610 Automatic Route Selection Tables Sub B Start Dial table no. Enter Console Procedure Drop Dial start time Enter Sub B Stop Dial table Enter Enter Exit Exit Drop Dial stop time [ F8 ] [ F6 ] [ F8 ] Type table no.
Page 611 Automatic Route Selection Additional Information Console Display/Instructions Erase this current start time ( x Subpattern B Start Time: Enter start time hour (00-23) and min (00-59) xxxx Backspace [ Alt ] + [ P ] Drop. Exit Enter Press Enter the start time for Subpattern B ( hh = 00 to 23, mm = 00 to 59 ). Dial or type [ hhmm ].
Page 612 Automatic Route Selection Additional Information Console Display/Instructions 15 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Pool Routing Use this procedure to identify the trunk pools on which to route calls to area codes and/or exchanges included in ARS tables.
Page 613 Automatic Route Selection Additional Information Console Display/Instructions Select Automatic Route Selection. Tables: Make a selection AllowList A11owTo Disallow DisallowTo [ F6 ] Exit Select pool routing for Subpattern A or B. > ARS: Make a selection Select Sub A Pools and go to SubA Absorb ARS 1+7Dial Subpattern A Procedure,...
Page 614 Automatic Route Selection Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] Subpattern B Procedure Enter the table ( nn = 1 t 18 ) and the pool route ( m = 1 to 6 ) number.
Page 615 Automatic Route Selection NOTE: Pool routes must be programmed before you assign Facility Restriction Levels. Facility Restriction Levels are assigned to Tables 1 through 18. Tables 17 and 18, the Default Toll and Default Local tables respectively, cannot be changed. Summary: Facility Restriction Level Programmable by System manager...
Page 616 Automatic Route Selection Additional Information Console Display/Instructions Select Facility Restriction Level. for Subpattern A or B. > Select Sub A FRL and go to ARS: [ F4 ] Subpattern A Procedure. Make a selection ARS l+7Dial SubA Absorb [ PgUp ] Sub A Digit Press More select Sub B FRL, and go to ARS Input...
Page 617 Automatic Route Selection Subpattern B Procedure Console Display/Instructions Additional Information Enter the table ( nn = 1 to 48 ) and the pool route ( m = 1 to 6 ) number. Subpattern B Restriction: Enter table (1-18) route (0-6) Backspace Exit Enter...
Page 618 Automatic Route Selection Summary: Digit Absorption System manager Programmable by Mode Hybrid/PBX Not required Idle Condition Planning Form Form 3f, Automatic Route Selection Tables Factory Setting 0 to 11 Valid Entries Inspect Copy Option Tables SubA Absorb or More and SubB Absorb Console Procedure Enter Dial table no.
Page 619 Automatic Route Selection Additional Information Console Display/Instructions Select absorb digits for Subpattern A or B. [ F4 ] Select Sub A Absorb and go to ARS: S u b p a t t e r n A P r o c e d u r e . Make a selection ARS 1+7Dial SubA Absorb...
Page 620 Automatic Route Selection Subpattern B Procedure Additional Information Console Display/Instructions Enter the table ( nn = 1 to 18 ) and the pool route ( m = 1 to 6 ) numbers. Sub B Absorption Enter table (1-18) route (1-6) Backspace Enter Dial or type [ nnm ]...
Page 621 Automatic Route Selection Other Digits Use this procedure to specify other (extra) digits that must be added by the system to the beginning of the number dialed by the caller, when calls are placed on an identified route. NOTES: 1. Pool routes must be programmed before you assign other digits. 2.
Page 622 Automatic Route Selection Additional Information Console Display/Instructions Select Automatic Route Selection. Tables: Make a selection AllowList A11owTo Disallow DisallowTo Exit [ F6 ] Select other digits for Subpattern A or B. ARS: > Make a selection ARS l+7Dial SubA Absorb ARS Input Sub A Digit Select Sub A Digit.
Page 623 Automatic Route Selection Additional Information Console Display/Instructions Save your entry. Select Enter. [ F10 ] 10 Return to the System Programming menu. Select Exit two times. [ F5 ] [ F5 ] N11 Special Numbers Tables Use this procedure to specify Facility Restriction Level (FRL) and/or digits that must be added when emergency numbers in the N11 Special Numbers table are dialed (for example, 411, 811, or 911).
Page 624 Automatic Route Selection Procedure: N11 Special Numbers Tables Additional Information Console Display/Instructions Select the Tables menu. > System Programming: Make a selection Extensions System Options SysRenumber Tables Operator AuxEquip LinesTrunks [ F8 ] NightSrvce Exit Select Automatic Route Selection. Tables: Make a selection AllowList A11owTo...
Page 625 Automatic Route Selection Change FRL Procedure Additional Information Console Display/Instructions Erase the current restriction level ( x ). Special Numbers Pool: Enter restriction level (0-6) Backspace Exit Enter [ Alt ] + [ P ] Enter an FRL value ( n = 0 to 6 ). Dial or type [ n ].
Page 626 Automatic Route Selection Summary: Dial 0 Table System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 3g, Automatic Route Selection Default and Special Planning Form Numbers Tables Factory Setting 0 to 6 Valid Entries Inspect Copy Option Tables More ARS Pool or ARS FRL or Dial 0...
Page 627 Automatic Route Selection Additional Information Console Display/Instructions Select Dial 0. ARS: Make a selection Sub B FRL Dial 0 SubB Absorb Sub A Data Sub B Data Sub Digit SpeclNumber [ F6 ] Exit Specify an option. To program pool routing, select Operator Assist Call: [ F1 ] ARS Pool and go to...
Page 628 Automatic Route Selection ARS FRL Procedure Additional Information Console Display/Instructions Erase the current restriction level ( x ). Dial 0 Restriction: Enter restriction level (O-6) Backspace [ Alt ] + [ P ] Exit Enter Press Drop. Enter a restriction level ( n = 0 to 6 ). Dial or type [ n ].
Page 629 Automatic Route Selection Summary: Voice and/or Data Routing System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 3g, Automatic Route Selection Default and Special Planning Form Numbers Tables Voice Factory Setting Voice Only, Data Only, Voice/Data Valid Entries Inspect Copy Option Tables...
Page 630 Automatic Route Selection Additional Information Console Display/Instructions Select Subpattern A or B. Tables: Make a selection Sub B FRL Dial 0 Sub A Data SubB Absorb Sub B Data Sub Digit SpeclNumber Select Sub A Data or [ F7 ] Sub B Data.
Page 631: Night Service
Night Service Night Service This section contains summary information for the following optional Night Service features: Night Service Group Assignment Night Service with Outward Restriction Night Service with Time Set For detailed information see Chapter 3, “Common Administrative Procedures. ” Night Service Group Assignment Use this procedure to assign extensions and calling groups to a Night Service group for coverage after hours.
Page 632 Night Service To assign a calling group to a Night Service group: Console Procedure NightSrvce GroupAssign Calling Group Dial ext. no. Enter of Night Service attendant Dial calling group no. Enter Exit Exit To assign an extension to a Night Service group: NightSrvce GroupAssign Extensions...
Page 633 Night Service Summary: Night Service with Outward Restriction Programmable by System manager Mode Idle Condition Not required Form 9b, Night Service: Outward Restrictions Planning Form Factory Setting No password Valid Entries 4 digits (any combination of 0 to 9) Inspect Yes (Exclusion List) Copy Option NightSrvce...
Page 634 Night Service NOTE: For Release 2.1 and earlier, after setting Start and Stop time for Night Service the current day of the week for Night Service must be set using the following procedure. NightSrvce Day of Week Dial the current day of the week Enter Exit If system programming information is being loaded into memory from a backup...
Page 635: Labeling
xLabeling Labeling This section contains summaries on adding or changing labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory For detailed information see Chapter 3, “Common Administrative Procedures. ” Extension Directory Use this procedure to establish alphanumeric system labels for display set telephone users to identify the person calling or leaving a message.
Page 636 Labeling Lines or Trunks Use this procedure to establish alphanumeric system labels for display set telephone users to identify the line or trunk being used. Summary: Lines or Trunks Programmable by System manager Mode Idle Condition Not required Planning Form Form 2c, System Numbering: Line/Trunk Jacks Factory Setting Not applicable...
Page 637 Labeling Console Procedure More Labeling PostHessage Dial message no. Enter Drop Enter message Enter Exit Exit PC Procedure [ PgUp ] [ F1 ] [ F3 ] Type message no. [ F10 ] [ Alt ] + [ P ] —.
Page 638 Labeling Summary: System Speed Dial Directory Programmable by System manager, Integrated Administration Mode Not required Idle Condition Planning Form Form 8b, System Speed Dial Factory Setting Not applicable Valid Entries 600 to 729 Inspect Copy Option Console Procedure More Labeling Directory System Dial dial code...
Page 639: Print Reports
Print Reports Print Reports Use the procedures in this section to change the language for system reports and to print the system reports. Report Language Use this procedure to change the language of the system reports. It applies to Release 1.1 and higher. Unless you change the report language, reports are printed in the language chosen as the system language.
Page 640 Print Reports Telephone Paging Zones Direct Group Calling Lines/Trunks Stations (Extensions) Label Information Telephone Personal Directory Message Numbers and Posted Messages Trunk Information Loop/Ground General T1I Information PRI Information Remote Access General Options Non-TIE Restrictions TIE Restrictions Barrier Code Restrictions Operator Information Position General Options...
Page 641 Reports Print Tables Extension Directory System Directory Group Page Extension information Group Coverage Group Calling Night Service Call Pickup Groups Error Logs Authorization Codes NOTES: 1. If you select the All option, keep in mind that the reports take several minutes to print.
Page 642 Print Reports Not applicable Factory Setting Any saved report Valid Entries Inspect Copy Option Console Procedure To print trunk information: More Print Trunk Info Select trunk type Exit To print extension information: More Print More Ext Info Dial extension number Enter Exit To print all other reports:...
Page 643: Data Features
Data Features Data Features This section covers the programming procedure for analog multiline telephones connected by a General-Purpose Adapter (GPA) to a data terminal and modem. Other data programming procedures can be found in earlier sections of this book (see Table 4-3), with the exception of Ringing options. See Chapter 5, “Centralized Telephone Programming, ”...
Page 644 Data Features Analog Multiline Telephones at Data Stations Use this procedure to dedicate a pair of extension jacks to provide the voice and data to an analog data station. The extension number associated with the first (odd-numbered) extension jack in the pair is the telephone’s extension number. The extension number for the second (even-numbered) extension jack is dedicated to Data.
Page 645 Data Features Procedure: Analog Multiline Telephones at Data Stations Console Display/Instructions Additional Information to the second screen of the System Programming menu. System Programming: > Make a selection system Extension SysRenumber Options Tables Operator LinesTrunks AuxEquip [ PgUp ] NightSrvce Press More.
Page 646: Integrated Administration
Integrated Administration Integrated Administration NOTE: This feature applies only to Release 2.0 or later of the communications system. Integrated Administration is available in Hybrid/PBX and Key modes only Capabilities The Integrated Administration capability of Integrated Solution Ill (IS Ill) simplifies the programming of common information for the communications system (the switch), AUDIX Voice Power and, if it is installed, the AT&T FAX Attendant System’”.
Page 647: Programming Through Integrated Administration
Integrated Administration Set Up You cannot program the common information until you have completed basic setup programming for the communications system. Use SPM or the system programming console to program the following: Mode of operation System numbering System operator positions Phantom extensions Lines/Trunks to pools assignment NOTE:...
Page 648: Database Reconciliation Rules
Integrated Administration If extension numbering is changed on the switch (using the MLX-20L console or SPM), the switch and the application database will no longer be in agreement. To reduce the chance that such changes will disrupt communication between the switch and the application(s), Integrated Administration includes an automatic reconciliation program that runs every day at 3:00 a.m.
Page 649: Memory Card
Memory Card Memory Card A PCMCIA (Personal Computer Memory Card International Association) interface slot is present on the processor module. The slot is a standard interface through which information can be added to or obtained from the system using a memory card. The PCMCIA interface slot accepts one memory card at a time.
Page 650: Pcmcia Memory Card
Memory Card Forced Installation. For use by qualified service technicians only, this card is used when the system software has been corrupted and a re- installation must be done at the customer site. The use of the card for forced installation is reserved for emergency situations in which the system software on the processor module has been damaged.
Page 651: Inserting The Memory Card
Memory Card Inserting the Card To insert the card, hold the card with the AT&T logo facing up and the arrow pointing toward the slot. See Figure 4–5 for the proper way to insert the memory card into the slot on the processor module. PROCESSOR MODULE Error/Status Code...
Page 652 Memory Card Memory Card Formatting The memory card may have to be formatted before you begin any manual or automatic backup procedures. This section details the screens and messages that appear during the format procedure. CAUTION: Formatting overwrites previous data on the memory card. Make certain that there is no important information on the card before you begin formatting.
Page 653: Memory Card Formatting Messages
Memory Card Format Warning Format Memory Card: All data on card will be DELETED. Do you want to continue? – Yes – No – Exit This screen appears if you respond to the system prompt to format the memory card. Select Yes (or press [ F3 ] to begin the memory card format.
Page 654 Memory Card Summary: Backup System manager Programmable by Mode Idle Condition Not required (No extensions are allowed to be in programming mode except system programming console) Planning Form Not applicable Not applicable Factory Setting Valid Entries Not applicable Inspect Copy Option System Back/Restore Backup...
Page 655 Memory Card To program daily backup: Console Procedure Insert memory card System Back/Restore Auto Backup Daily Drop Enter Dial time Exit Exit To program weekly backup: Insert memory card System Back/Restore Auto Backup Weekly Drop Dial day and time Enter Exit Exit To program daily backup:...
Page 656 Memory Card If a line is busy (incoming call or active call) when you begin the restore procedure, the restore is canceled and the number of the first active line appears on the screen. Repeat the restore procedure when the line becomes idle.
Page 657 Memory Card Console Display/Instructions Additional Information Select Restore. Memory Card: Make a selection Backup Restore Auto Backup Exit [ F5 ] Inspect the backup files present on the Memory Card. [ Alt ] + [ P ] MemCard Restore Files: >...
Page 658 Memory Card Additional Information Console Display/Instructions Observe the restore progress screen. Restore N n = filename selected in Step 5 Restore in Progress, Please Wait. 10 Observe the restore file validation screen. Restore N: n = filename selected in Step 5 Restore Successfully Completed.
Page 659 Memory Card Card Removed after Confirmation Memory Card Restore: RESTORE IS CANCELED. System is DOWN. The memory card was removed from the PCMCIA interface slot while the restore is aborted and the system performs a System was in progress. The restore reinsert the memory card and repeat the restore Erase (frigid start).
Page 660 Memory Card Card Failure Before Confirmation Memory Card Restore: Restore Failure. Try a different file or a new Memory Card. Exit If the restore fails because the card is damaged, repeat the restore procedure using a different file and/or memory card. Card Failure after Confirmation n = filename selected Restore n:...
Page 661 Memory Card Board Mismatch Restore n: n = filename selected Restore Failure RESTORE IS CANCELED. Board mismatch between control unit and file. Exit A mismatch exists between the hardware components present on the current system and the hardware components reflected in the backup file. The restore is aborted.
Page 662 Memory Card 4-312 Programming Procedures...
Page 663: Centralized Telephone Programming
Centralized Telephone Programming This chapter describes centralized telephone programming for the system manager and includes the following information: Accessing centralized telephone programming Programming the features available with this function Programming a single telephone Copying programmed features from one extension to another extension (Release 2.0 and higher) See the Feature Reference or the appropriate user or operator guide for details about each feature.
Page 664: Access To Centralized Telephone Programming
Access to Centralized Telephone Programming The following features can be programmed only by using centralized programming: Barge-In Headset Hang Up Intercom buttons: all types (Key and Behind Switch mode only) System Access buttons: all types (Hybrid/PBX only) To perform centralized telephone programming, you can use the system Basics”) or a PC with SPM programming console (see Chapter 1, “programming...
Page 665: Program Extension
Program Extension Select Centralized Programming. System Programming Make a selection Labeling Data Print Cntr-Prg Exit [ F4 ] Select a programming option. Centralized Programming: Make a selection Program Ext Copy Ext Select Program Ext or [ F1 ] Copy Ext. Exit Enter [ F2 ]...
Page 666 Program Extension If you make a mistake and program the wrong feature on a button, follow the steps below: 1. Press the button. 2. Select Delete (press [ F2 ] on the PC). 3. Press the button again. If you press a line button that is not active, the screen shown here appears.
Page 667 Program Extension Select Start. Extension Program xxxx xxxx = extension entered in Step 2 Press HOME to Exit Sys Program Start [ F10 ] Select the line button to which you want to assign the feature. Button: xxxx = extension entered in Step 2 Select xxxx Extension Program...
Page 668: Centralized Telephone Programming
Program Extension Table 5-1. Telephone Programming Codes Feature Code Feature Code Account Code Entry *82 Extension Status *759 Direct-Line Console§ Alarm Status Off *760 Authorization Code *80 Status 1 *761 Auto Answer All *754 *762 *753 Status 2 Auto Answer Telephones Auto Dial Inside (ext., group, zone) *22 + ext.
Page 669 Program Extension Table 5–1, Continued Feature Code Feature Code All Lines Notify Immediate Ring *347 *757 + ext. no, + Enter Send Delay Ring *346 Receive *758 + ext. no. + Enter No Ring *345 Park Abbreviated Ring Park Zone Auto Dial § *22 + Park Zone *341 Personal Speed Dial # + (01-24) + *21 + tel.
Page 670: Copy Extension
Copy Extension Using the List Feature Menu select a feature, instead of using a You can use List Feature menu to programming code. When you select ListFeature ( or press [ F10 ] ), the first screen of features appears as shown below. Select a Feature: >...
Page 671: Features That Can Be Copied: All Telephones
Copy Extension An MFM can be copied to or from another MFM. A DLC can only be copied to another DLC. Single-line telephones and QCCs cannot be copied to or from. Features That Can Be Copied Table 5-2 lists the features that can be copied to another extension. Features that can be copied for DLC operator extensions are listed in Table 5-3.
Page 672 Copy Extension Table 5-2, Continued Analog Feature Analog and MLX Telephones Telephones Telephones Only Only Headset Status Headset/Handset Mute Last Number Dial* Delete Message Leave Message Message Light Off Next Message Posted Message Return Call Scroll Park Pickup Group pickup: General pickup: Extension Pickup: Line Privacy...
Page 673: Features That Can Be Copied: Direct-Line Consoles Only
Copy Extension Table 5–3 shows the operator features than can be copied for operator consoles. QCC features cannot be copied. Table 5–3. Features That Can Be Copied: Direct-Line Consoles Only Feature Analog Direct-Line Direct-Line Console (DLC) Console (DLC) Alarm Extension Status Off Extension Status 1 Extension Status 2 Missed Reminder...
Page 674: Feature Quick Reference
Feature Quick Reference Specify the number of the extension to which you want to copy programming features. xxxx = extension entered in Step 2 Copy extension xxxx to: Enter extension Backspace Exit Enter SP: "Entering an Extension” Continue to copy line assignments from the copy extension shown to another extension or go to Step 7.
Page 675 Feature Quick Reference Alarm Assign a button to alert the operator to system problems Summary: Alarm Telephones DLC operator only Mode DLC operator and system manager Programmable by Programming Code *759 Alarm Display Label Authorization Code Assign a button for authorization code entry. Summary: Authorization Code All (except QCC) Telephones...
Page 676 Feature Quick Reference Auto Answer Intercom Assign a button to answer both inside and outside calls without lifting the handset. Summary: Auto Answer Intercom Analog multiline only Telephones Mode User and system manager Programmable by Programming Code *753 AutoAnsIcom Display Label Auto Dial Assign buttons for one-touch dialing of frequently called inside or outside numbers.
Page 677 Feature Quick Reference Summary: Automatic Line Selection Telephones Analog multiline and all MLX telephones Mode Programmable by User and system manager Enter: *14 Programming Code Exit: **14 AutoLineSel Display Label Barge-In Assign a button to allow an operator to interrupt a user’s call in an emergency Summary: Barge-In Telephones All except single-line telephone or QCC...
Page 678 Feature Quick Reference Summary: Selective Callback Telephones Mode User and system manager Programmable by Programming Code *55 Cback Sel Display Label Call Waiting With Call Waiting turned on, a user on a call will know that another call is waiting. User hears one beep for a waiting inside call, two for an outside call. Summary: Call Waiting Telephones Mode...
Page 679 Feature Quick Reference Conference Assign a button to access the host system conference feature. Summary: Conference Analog multiline and MLX telephones (except QCC) Telephones Mode Behind Switch Programmable by User and system manager * 772 Programming Code Conference Display Label Coverage Assign a button to establish Coverage;...
Page 680 Feature Quick Reference Summary: Sender Buttons, Coverage Off This procedure turns off all Coverage. Telephones Analog multiline and MLX telephones (except QCC) Mode Programmable by User and system manager Programming Code *49 Display Label Coverage Off Summary: Coverage VMS Off This procedure prevents outside calls from being sent to voice mail.
Page 681 Feature Quick Reference Direct Voice Mail This feature allows one user to call another user’s voice mail without ringing that user’s telephone. Summary: Direct Voice Mail Telephones Mode Programmable by User and system manager Programming Code Direct VoiceMail Display Label Do Not Disturb Assign a button to prevent calls from ringing at the telephone.
Page 682 Feature Quick Reference Extension Status Assign a button to allow system operators or supervisors to monitor the status of extensions and restrict use of telephones (hotel configuration) or to change group members’ availability to take calls (Group Calling/CMS configuration). Summary: DLC Extension Status DLCS only Telephones Mode...
Page 683 Feature Quick Reference Forward Assign a button to activate the forwarding of a user’s calls to another extension or to an outside number. Summary: Forward Telephones Single-line, analog multiline, MLX telephones (except QCC) Mode User and system manager Programmable by Programming Code *33 Forward Display Label...
Page 684 Feature Quick Reference Summary: Calling Group Members Telephones Single-line, analog multiline, MLX telephones Mode User and system manager Programmable by Sign-in, Available: *44 Programming Code After-Call Work State, MS only: *45 ES Status, ES2/ES1 Display Label Group Page Auto Dial Button Assign a button to allow the user to broadcast an announcement to individuals or groups using a speakerphone or loudspeaker.
Page 685 Feature Quick Reference Summary: Headset Hang Up Assign a button to use to disconnect a call. Telephones MLX telephones only Mode Programmable by System manager only Programming Code *781 Hdset Hang Up Display Label Summary: Headset Mute Assign a button to turn microphone operation on or off for both headset and handset.
Page 686 Feature Quick Reference Messaging Assign a button to allow users to send, receive, and post messages Summary: Leave Message After Calling Telephones Analog multiline and MLX telephones Mode Programmable by User and system manager Programming Code *25 Leave Msg Display Label Summary: Leave Message–Message LED Off Analog multiline and MLX telephones Telephones...
Page 687 Feature Quick Reference Summary: Receiving Messages–Delete Telephones Analog multiline display only Mode User and system manager Programmable by Programming Code Messages Delete Msg Display Label Summary: Receiving Messages–Next Analog multiline display only Telephones Mode Programmable by User and system manager Programming Code *28 Messages Next Msg Display Label...
Page 688 Feature Quick Reference Night Service Assign a button to activate telephone operation after normal business hours. Summary: Night Service Telephones DLC operator only Mode Operators and system manager Programmable by Programming Code *39 Night Srvc Display Label Notify Assign buttons to allow users to send a visual signal to another extension without making a call to that extension.
Page 689 Feature Quick Reference Park Zone Auto Dial Assign a button to allow DLC operators to hold a call at a specified extension or park zone. Summary: Park Zone Auto Dial DLC operator only Telephones Mode Programmable by User and system manager *22 + Park Zone + Enter Programming Code Park Zone...
Page 690 Feature Quick Reference Pickup Assign buttons to allow users to answer calls that are ringing, parked, or on hold anywhere in the system. Summary: Pickup–General Use, Specific Extension, Specific Line Telephones Mode Programmable by User and system manager General: *9 Programming Code Specific line or ext.: *9 + line no./ext.
Page 691 Feature Quick Reference Reminder Service Assign buttons to allow the system to make calls automatically at preset times and cancel reminder service calls and operator reminder calls that were not answered. Summary: Set, Cancel, or Missed Reminder Service Telephones Mode User and system manager Programmable by Programming Code Set: *81...
Page 692 Feature Quick Reference Summary: Ring Timing Options Use this procedure to establish whether and how the individual lines or all lines ring at a telephone. Telephones Analog multiline and MLX telephones Mode Programmable by User and system manager Programming Code Individual Lines: Immediate: *37 Delay: *36...
Page 693 Feature Quick Reference Saved Number Dial Assign a button to selectively save the last number dialed and call that number again without manually redialing. Summary: Saved Number Dial Analog multiline and MLX telephones Telephones Mode User and system manager Programmable by Programming Code *85 SaveNumDial Display Label...
Page 694 Feature Quick Reference System Access/Intercom Buttons Assign Intercom or System Access buttons on telephones. Summary: Assign System Access/Intercom Buttons Telephones Intercom buttons Mode Key, Behind Switch System Access buttons Hybrid/PBX System manager only Programmable by Intercom buttons: Programming Code Assign Intercom Ring button: *16 Assign Intercom Originate Only button: *18 System Access buttons: Assign Ring button: *16...
Page 695 Feature Quick Reference System Speed Dial Assign a button to dial any 3-digit speed dial code. Summary: System Speed Dial Telephones Mode Programmable by User and system manager Programming Code *24 + 3-digit code (600–729) + Enter SysSpeedDl Display Label Transfer Assign a button to access the host system Transfer feature.
Page 696 Feature Quick Reference 5-34 Centralized Telephone Programming...
Page 697: Customer Support Information
Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-tree customer Helpline (1-800-628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your AT&T representative. Outside the U. S. A., if you need assistance when installing, programming, or using your system, contact your AT&T representative.
Page 698: Fcc Notification And Repair Information
Customer Support Information Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Present Appareil Numerique n’emet pas de bruits radioelectriques depassant Ies Iimites applicable aux appareils numeriques de la class A prescribes clans Ie reglement sur Ie brouillage radioelectrique edicte par Ie ministere des Communications du Canada.
Page 699: Installation And Operational Procedures
Customer Support Information If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E. The REN (Ringer Equivalence Number) for all three systems is 1.5A. The facility interface code (FIC) and service order code (SOC): For tie line connection, the FIC is TL31 M and the SOC is 9.
Page 700 Customer Support Information Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected. Repairs to this equipment can be made only by the manufacturers, their authorized agents, or others who may be authorized by the FCC.
Page 701: Doc Notification And Repair Information
Customer Support Information — A reorder tone is received Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules. New Network Area and Exchange Codes. The MERLIN LEGEND software does not restrict access to any new area codes or exchange codes established by a local telephone company.
Page 702 Customer Support Information To prevent overloading, the Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.
Page 703 Customer Support Information Ministere des Communications MERLIN LEGEND D.O.C. du Canada emplacement de Location Label Placement I’etiquette A–7 System Programming...
Page 704 Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.
Page 705: Limited Warranty And Limitation Of Liability
Customer Support Information To minimize the risk of unauthorized access to your communications system: Use a nonpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
Page 706 Customer Support Information The following will not be deemed to impair the good working order of the system, and AT&T will not be responsible under the limited warranty for damages resulting from: Failure to follow AT&T’s installation, operation, or maintenance instructions Unauthorized system modification, movement, or alteration Unauthorized use of common carrier communication services accessed...
Page 707 Customer Support Information Voice Mail Sytems Your voice mail system permits callers to leave verbal messages for system users or gain access to the backup position in an emergency as well as create and distribute voice messages among system users. The voice mail system, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network.
Page 708 Customer Support Information Use the Hybrid/PBX or Key system administration capability to do the following: — Block direct access to outgoing lines and force the use of account codes/authorization codes. — Disallow trunk-to-trunk transfer unless required. — Assign toll restriction levels to all AUDIX Voice Power ports or other voice mail ports.
Page 709 Customer Support Information To reduce the risk of unauthorized access through Remote Administration and Maintenance, please observe the following procedures: The System Administration and Maintenance capability of a Hybrid/PBX or Key system is protected by a password. — Change the default password immediately. —...
Page 710 Customer Support Information A–14 System Programming...
Page 711: Menu Hierarchy
Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen. A secondary menu screen may lead to still another menu screen, and so on up to six screens, as shown in the following pages.
Page 712 Customer Support Information B–2 System Programming...
Page 713: Led Displays
LED Displays LED Status Table C-1 indicates LED status on the MLX-20L console. LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console. LED status is simulated on the computer screen when you use SPM.
Page 714 LED Displays Table C–1. Line or Trunk Feature Status System LED Status* Programming Red LED Menu Green LED FLASHING FLASHING Option Option Lines Trunks Tie Lines Inmode Incoming tie Incoming tie line is rotary line is touch- dial† tone Outmode Outgoing tie Outgoing tie line is touch-...
Page 715: Continued On Next Page
LED Displays Table C-2. Telephone Feature Status for DSS Console Only System Red LED Status Programming Menu Option Option FLASHING Account Forced Account Forced Account Extensions (FACE) Code Entry not Code Entry assigned† assigned BIS/HFAl Telephone has Other Extensions BIS/HFAl capability (factory setting for analog...
Page 716 LED Displays Table C–2, Continued System Programming Red LED Status Menu Option Option FLASHING Night Service Group Assign Telephone is in Telephone is not group in group† Night Service Exclude List Telephone is Telephone is not excluded excluded† Aux Equip Msg Waiting Station is a fax Station is not a...
Page 717: Telephone Programming
General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones.
Page 718 General Feature Use and Telephone Programming Dedicated Feature Buttons All multiline telephones have a group of dedicated feature buttons that are programmed and labeled at the factory. The functions of these buttons, which include Conference, Transfer, and Speaker, cannot be changed. Press the button for the feature you want to use.
Page 719: Feature Table
General Feature Use and Telephone Programming Feature Codes Feature codes are 1-, 2-, and 3-digit codes that activate features. A feature code is used by first pressing the dedicated Feature button on MLX telephones; pressing a programmed Feature button on analog multiline telephones;...
Page 720: General Feature Use And Telephone Programming
General Feature Use and Telephone Programming Table D-1 Telephone and Operator Features AnaIog MLX- Display Single- Multi- MLX- MLX- Feature Prog. Code Label Line line MLX-10 Account Code Account Code Entry *759 Alarm Alarm† Authorization Code *80 Auth Code *754 Auto Answer All AutoAns All Auto Answer...
Page 721 General Feature Use and Telephone Programming Table D–1, Continued Analog Single- Multi- MLX- MLX- MLX- Display Line line MLX-10 Feature Prog. Code Label Directory System Directory (system programming) Extension Directory (display only) Personal Directory (display only) Direct VoiceMail Direct Voice Mail Do Not Disturb DoNotDistrb *773...
Page 722 General Feature Use and Telephone Programming Table D–1, Continued Analog Prog. Multi- MLX- MLX- MLX- MLX- Display Single- Label Line line Feature Code *22 + paging Group Page Group Page Auto Dial button group ext. no. Headset Hdset *780 Auto Answer Auto Answer * 781 Hang Up...
Page 723 General Feature Use and Telephone Programming Table D–1, Continued Analog MLX- MLX- MLX- MLX- Prog Display Single- Multi- Label Line line Feature Code Pickup Pickup General General use ext. no. Extension Specific extension *7 + Iine no Line Specific line Group Group Privacy...
Page 724 General Feature Use and Telephone Programming Table D–1, Continued Analog Single- Prog. Display Multi- MLX- MLX- MLX- Label Line Feature Code line MLX-10 System Access buttons Assign buttons‡ SysAccess System Access Originate Only SysAcc-00 ShareSysAcc Shared System Access primary ext. Change type of System Access button **19...
Page 725 General Feature Use and Telephone Programming Programming Methods Telephones can be programmed by dialing programming codes or on MLX display phones by selecting features from the display. An analog multiline telephone cannot be programmed by selecting features from the display. To program a telephone, first enter programming mode: On analog multiline telephones, slide the Test/Program (T/P) switch on the side of the telephone to P.
Page 726 General Feature Use and Telephone Programming Table D–2. Programming Analog Multiline Telephones Action Step Remove the clear label cover from the Label the button. telephone by inserting the end of a paper Note: Skip this step if the feature clip in the notch at the top of the cover. will not be programmed onto a button.
Page 727 General Feature Use and Telephone Programming Table D–3. Programming MLX 10 Telephones Action Step Label the button. Remove the clear label cover from the telephone by pulling up on the tab that Note: Skip this step if the feature extends from the top of the cover. will not be programmed onto a button.
Page 728: Programming Mlx Display Telephones Using The Display
General Feature Use and Telephone Programming Table D-4. Programming MLX Display Telephones Using the Display Action Step Remove the clear label cover from the Label the button to be telephone by pulling up on the tab that programmed. extends from the top of the cover. Note: Skip this step if the feature will not be programmed onto a Write the feature name on the card next to...
Page 729 General Feature Use and Telephone Programming Table D-4, Continued Action Step Select List Feature from the display To continue programming: The screen lists feature names in alphabetical order. Select the feature. Press the button next to or below the If the feature name is on the display: name of the feature to be programmed.
Page 730 General Feature Use and Telephone Programming Table D-4, Continued Action Step End programming. Press Home or lift and replace the To return to the Home screen: handset. To return to the Menu screen: Press Menu. NOTE: MLX display telephones can also be programmed using the method described for MLX-10 telephones.
Page 731 Button Diagrams This appendix contains the button diagrams for Hybrid/PBX systems as well a button diagrams for Key and Behind Switch systems. E–1 System Programming...
Page 732 Button Diagrams Telephone Button Diagram (Hybrid/PBX Mode) Figure E–1. MLX E–2 System Programming...
Page 733 Button Diagrams Figure E–2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) E–3 System Programming...
Page 734 Button Diagrams Behind Switch Mode: Key Mode: One prime line button Up to 8 personal line is assigned to button 3. buttons are assigned beginning at button 3. Figure E-3. MLX Telephone Button Diagram (Key and Behind Switch Mode) System Programming...
Page 735 Button Diagrams Behind Switch Mode: Key Mode: One prime line button Up to 8 Personal line is assigned to button 3. buttons are assigned beginning at button 3. Figure E-4. Analog Multiline Telephone Button Diagram (Key and Behind Switch Mode) E–5 System Programming...
Page 736 Button Diagrams E–6 System Programming...
Page 737 Sample Reports This appendix includes samples of the print reports generated by the communications system. Table F–1 lists the system reports and the pages in this appendix where samples can be found. Table F-1. Report Contents See... For... System information Report Dial Plan Report F-11 Label information Report...
Page 738 Sample Reports Table F–1, Continued F-31 Extension Information Report F-33 Group Coverage information Report F-34 Direct Group Calling Information Report F-35 Night Service Information Report F-36 Group Call Pickup Report F-37 Error Log Report F-38 Authorization Code Information Report Table F–2 lists all of the system reports and includes: the print menu option used to print each report;...
Page 739 Sample Reports Table F-2, Continued Description Menu Option Report Name Select to display four trunk options: Tie, Trunk Info DID, Loop/Ground, General. Extensions assigned to and signaling TIE Trunk Information attributes associated with Tie trunks. Extensions assigned to and signaling DID Trunk Information attributes associated with DID trunks.
Page 740 Sample Reports Table F–2, Continued Description Menu Option Report Name Telephone numbers included in DisallowLst Disallowed Lists Disallowed Lists. Lists are numbered 0-7, and entries are numbered 0–9. Telephones to which Disallowed Lists are DisallowTo Access to Disallowed Lists assigned. Lists are numbered 0–7. If the Disallowed List is assigned to Remote Access users and barrier codes are used, the barrier codes are numbered 0–16.
Page 741 Sample Reports Table F–2, Continued Description Menu Option Report Name Extension number for each group and the Group Page Group Paging extension number of each telephone assigned to the group. For each specified extension, type of Ext Info Extension Information equipment connected, features assigned to station, and features assigned to each button on the station.
Page 742: System Reports
Sample Reports System Reports System Information Report Print Menu Option: SysSet-up SYSTEM INFORMATION Current Date: 01/04/00 Current Time: 00:21:15 System : Mode AutoMaintBusy AutoBusyTie Hybrid/PBX Disable Disable Language: SystemLang SMDR Printer English English English Direct Line Operators Queued Call Operators Password craft SysProg Port...
Page 743 Sample Reports System Information Report-Continued slot # 1: 008 MLX slot # 2: slot # 3: slot # 4: slot # 5: 800 GS/LS Slot # 6: 008 GS/LS-MLX slot # 7: Slot # 8: slot # 9: slot #l0: 408 GS/LS slot #11: slot #12:...
Page 744: Dial Plan Report
Sample Reports Dial Plan Report Print Menu Option: Dial Plan Pools; Telephone Paging Zones; Direct Group Calling Sections: Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL. # 1: POOL. # 2: POOL. # 3: POOL. # 4: POOL. # 5: POOL.
Page 745 Sample Reports Dial Plan Report-Continued DIAL PLAN FOR LINES/TRUNKS LINE # 1: OUTSIDE LINE # OUTSIDE LINE # 3: OUTSIDE LINE # OUTS IDE LINE # 5: OUTSIDE LINE # OUTSIDE LINE # 7: OUTSIDE LINE # OUTSIDE LINE # 9: OUTSIDE LINE # 10: OUTSIDE...
Page 746: Label Information Report
Sample Reports Label Information Report Print Menu Option: Labels Telephone Personal Directory; Posted Messages and Sections: Numbers LABEL INFORMATION Personal Directory Executive Telephone # 10: Display Number Name Personal Directory Executive Telephone # 14: Display Number Name Personal Directory Executive Telephone # 15: Display Number Name...
Page 747: Tie Trunk Information Report
Sample Reports Tie Trunk Information Report Print Menu Option: Trunk Info TIE TRUNK INFORMATION TRUNK 14/ 1 TIE-PBX Slot/Port : Direction: 2 Way E&M Signal: Type1S Dialtone : Remote In Type : Wink InMode Rotary AnsSupvr : 300 ms : Wink Rotary Disconnect: 300 ms OutType...
Page 748: Did Trunk Information Report
Sample Reports DID Trunk Information Report Print Menu Option: Trunk Info TRUNK INFORMATION InvDest Trk SS/PP Blk DiscTime Type ExpDig DelDig AddDig Signal TouchTone BkupExt 841 13/ 1 500ms Wink TouchTone BkupExt 842 13/ 2 500ms Wink 843 13/ 3 500ms Wink Rotary BkupExt...
Page 749: Gs/Ls Trunk Information Report
Sample Reports GS/LS Trunk Information Report Print Menu Option: Loop/Ground Trunk Info GS/LS TRUNK INFORMATION LS-ID Delay ss/PP Type OutMode RelDisc ChannelUnit 2/ 1 Loop TouchTone 2/ 2 Loop TouchTone 2/ 3 Loop TouchTone 2/ 4 Loop TouchTone 4/ 1 Loop Rotary 4/ 2...
Page 750: General Trunk Information Report
Sample Reports General Trunk Information Report Option: Print Menu Trunk Info General INFORMATION GENERAL TRUNK QCC Oper Principal QCC Prty TlPrfx HldDisc Pool ss/PP RemAccess Long 2/ 1 No Remote Long 2/ 2 No Remote Long 2/ 3 No Remote Long 2/ 4 No Remote...
Page 751: Ds1 Information Report
Sample Reports DS1 Information Report Print Menu Option: T1 info DS1 SLOT ATTRIBUTES Active LineComp ClkSync Format Supp Signal Slot Type Loop Rob Bit Prim None Local Rob Bit F–15 System Programming...
Page 752: Pri Information Report
Sample Reports PRI Information Report print Menu Option: PRI Info Network Selection, Special Service, Call-by-Call and Dial Sections: Plan Routing Tables; PRI Information PRI INFORMATION System: By line TestTelNum: NtwkServ: Incoming Routing: BchnlGrp #: slot : 00011 By Line Appearance Channel ID: 1 Line PhoneNumber...
Page 753 Sample Reports PRI Information Report -- Continued Dial Plan Routing Table Entry Number: NtwkServ: Any service OUT WATS 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: NtwkServ: 11100 Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: PRI INFORMATION...
Page 754: Remote Access (Disa) Information Report
Sample Reports Remote Access (DISA) Information Report Print Menu Option: Rmnote Access General Options; System Default Class of Restrictions Sections: (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS ( ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Barrier Code required for TIE DISA lines :Yes Automatic Queuing enabled for DISA lines...
Page 755: Operator Information Report
Sample Reports Operator Information Report Print Menu Option: Oper Info Operator Positions; General Options; DSS Options; QCC Sections: Operator Options: QCC Call Types OPERATOR POSITIONS PORT CALL ALERT ADDR . EXT # LABEL TYPE ( QCC ONLY ) = = = = = = = = = = = = ====...
Page 756 Sample Reports Operator Information Report -- Continued QCC CALL TYPES: CALL TYPE PRIORITY OPERATORS ======================= ========= ===================== Dial O Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # Group # Group # Group # Group # Group # Group #...
Page 757: Allowed Lists Report
Sample Reports Allowed Lists Report Print Menu Option: AllowList Lists 1 through 7 Sections: ALLOWED LISTS List : 0 - - - - - - Entry O: - - - - - - Entry 1: - - - - - - Entry 2: - - - - - - Entry 3:...
Page 758: Access To Allowed Lists Report
Sample Reports Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC List STNS RACC F–22 System Programming...
Page 759: Disallowed Lists Report
Sample Reports Disallowed Lists Report print Menu Option: DisallowLst Sections: Lists 1 through 7 DISALLOWED LISTS List : 0 - - - - - - - - - - - Entry O: - - - - - - - - - - Entry 1: - - - - - - - - - - - - Entry 2:...
Page 760: Access To Disallowed Lists Report
Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC List STNS RACC F–24 System Programming...
Page 761: Automatic Route Selection Report
Sample Reports Automatic Route Selection Report Print Menu Option: Sections: Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE : 9 TABLE 17: Default Toll Output Table Pool Absorb Other Digits Call type Start Pattern - - - - - - - - - - - - - - - - - - - --:-- l)70-- BOTH...
Page 762 Sample Reports Automatic Route Selection Report -- Continued Dial O Output Table TABLE 19: Pattern Pool Absorb Other Digits Call type Start --:-- _ ------- — ---------- BOTH l)70-- TABLE 20: N11 Output Table 01)411 02)611 03)811 04)911 Absorb Other Digits Call type Start Pattern...
Page 763: Extension Directory Report
Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext # Label F H R M V R A Port Ext # Label F H R M V R A Addr A B C I S S R A B C I S S R Addr C I F C I T S...
Page 764: System Directory Report
Sample Reports System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Number Display Code Name 555-9999 600 ABC Company 601 Jacques Smith 5551212 912015556677 605 Travel Agency F–28 System Programming...
Page 765: Group Paging Report
Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING Group # STNS Group # STNS F–29 System Programming...
Page 766: Extension Information Report
Sample Reports Extension Information Report Print Menu Option: Ext Info plus extension number EXTENSION INFORMATION Extn Type SS/PP 1/ 1 MLX-20L + 1 DSS Pool Access : 70 890 891 892 893 894 895 896 897 898 899 Page Group Primary Coverage Secondary Coverage : Coverage Group...
Page 767: Sample Reports
Sample Reports Extension Information Report-Continued EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS Button Blank Status None Status None Button Blank Button Blank Status None None Button Blank Status Button Blank Status None None Button Blank Status None Button Blank...
Page 768: Group Coverage Information Report
Sample Reports Group Coverage Information Report Print Menu option: GrpCoverage GROUP COVERAGE INFORMATION Group # Senders : 6802 6804 Senders : Group # 47 6810 DIRECT GROUP CALLING INFORMATION Group # : Group Type : AutoLogout : CIRCULAR Call Distribution Type Delay Announcement Ext # : 11 Message Waiting Station...
Page 769: Direct Group Calling Information Report
Sample Reports Direct Group Calling Information Report Print Menu Option: Calling Each programmed group Sections: DIRECT GROUP CALLING INFORMATION : 782 Group Type : AutoLogout Group # Call Distribution Type : CIRCULAR Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : 1 External Alert ext # Overflow Threshold...
Page 770: Night Service Information Report
Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION 10 DGCG OPERATOR STNS 14 DGCG OPERATOR STNS OPERATOR 18 DGCG STNS 22 DGCG OPERATOR STNS 42 DGCG OPERATOR STNS Password Current Day : OFF Turn on at: Turn off at: Sunday Monday...
Page 771: Group Call Pickup Report
Sample Reports Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP Group # 1 STNS : 10 11 12 13 14 15 16 Group # 2 STNS : 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Group # 3 STNS :...
Page 772: Error Log Report
Sample Reports Error Log Report Print Menu Option: Error Log ERROR LOG Last 10 System Errors: Message ss/pp First Last Code PRI SVC AUDIT TIMEOUT 00/00 01/08 00:00:53 7001 TIMEOUT COLD START 00/00 01/11 00:04:08 0001 AUDIT TIMEOUT 01/11 00:04:14 7001 PRI SVC 00/00 TIMEOUT...
Page 773: Authorization Code Information Report
Sample Reports Authorization Code Information Report Print Menu Option: Auth Code SMDR Option for the Account Code Field is Home Extension Authorization Code Extension 3124 1357921 6578 443796 F–37 System Programming...
Page 774 Sample Reports F–38 System Programming...
Page 775: System Programming Sequence
General System Programming Sequence System Programming Sequence This appendix lists the basic procedures, in the order in which they must be performed, to program a new system. In some instances, you may need to rearrange the system planning forms to match this order. Basic System Operating Conditions Select the system programming position System...
Page 776 General System Programming Sequence System Renumbering Select the system numbering plan SysRenumber Default Numbering Single renumbering SysRenumber Single Block renumbering SysRenumber Block DSS console page buttons SysRenumber Single More DSS Buttons Identify System Operator Positions Identify QCC system operator positions Operator ®...
Page 777 General System Programming Sequence Complex Lines Program DSI trunks LinesTrunks LS/GS/DSl Program tie lines LinesTrunks TIE Lines Program DID trunks LinesTrunks Program PRI trunks LinesTrunks Telephones Many programmers prefer to program Auxiliary Equipment before programming Telephones. Assign trunks to telephones Extensions LinesTrunks Copy trunk assignments...
Page 778 General System Programming Sequence Auxiliary Equipment Program Music On Hold AuxEquip MusicOnHold Program loudspeaker paging AuxEquip Ldspkr Pg Program a fax port AuxEquip Identify the jack used for maintenance alarms AuxEquip MaintAlarms Program Voice Mail and Automated Attendant AuxEquip VMS/AA TransferRtn Print Reports Print system reports to simplify checking your work and to provide a...
Page 779: Programming Special Characters
Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically. The characters allowed depend on the type of telephone. Ask your system manager which special characters are needed and when to use them. Single-Line Telephones Some dialing sequences need special characters.
Page 780: Analog Multiline Telephones
Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 781 Programming Special Characters MLX Non-Display Telephone Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 782: Mlx Display Telephones
Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 783 Glossary See ISDN 7500B Data Module. 7500B Data Module Code used to associate incoming and outgoing calls with account code corresponding accounts, employees, projects, and clients. AT&T’s switched digital service for 56-kbps, 64-kbps Accunet restricted, and 64-kbps clear circuit-switched data calls. A coded representation of the destination of data or of the address data’s originating terminal, such as the dialed extension...
Page 784 Glossary Software and/or hardware that adds functional capabilities application to the system. For example, MERLIN Identifier is an application that provides caller identification information (if available in the local area or jurisdiction). (Automatic Route Selection) System feature that routes calls on outside trunks according to the number dialed and trunk availability.
Page 785 Glossary See ARS. Automatic Route Selection Tie trunk on which incoming calls are routed to an operator automatic-start tie or other designated destination without a start signal, as trunk soon as the trunk is seized; the destination is specified during programming. Also called “automatic ringdown” or “auto-in”...
Page 786 Glossary Electrical representation of quantities or symbols binary code expressed in the base-2 number system, which includes zeros and ones. See B8ZS. bipolar 8 zero substitution Digital signal in which pulses (ones) alternate between bipolar signal positive and negative. See also AM/, B8ZS, and bipolar violation.
Page 787 Glossary Multiconductor electrical path used to transfer information over a common connection from any of several sources to any of several destinations. Key on the face of a telephone that is used to access a button line, activate a feature, or enter a code on a communications system.
Page 788 Glossary central office See CO. Set of system features to which a user can subscribe on Centrex telephone trunks from the local telephone company. Telecommunications transmission path for voice and/or channel data. See CSU. channel service unit Sum of ones in a sequence of ones and zeros used to checksum detect or correct errors in data transmission.
Page 789 Glossary modules, carriers and housing Processor, power supply, control unit of the system. Refers to telephone and adjuncts (if any) at operator or console system programmer extension. Entry-level voice response application that automatically CONVERSANT answers and routes calls and executes telephone transactions.
Page 790 Glossary See bps. data rate Special type of extension where data communications take data station place; includes DTE and DCE; sometimes a telephone is also part of a data station. An input/output (I/0) device (often a personal computer) data terminal that can be connected to the control unit via an interface.
Page 791 Glossary Numbering scheme for system extensions, lines, and dial plan trunks. See delay-dial start tie trunk. dial-repeating tie trunk (Direct Inward Dialing) Service that transmits from the telephone company central office and routes incoming calls directly to the called extension, calling group, or outgoing trunk pool, bypassing the system operator.
Page 792 Glossary (Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set up conference calls, and monitor system operation. (Dialed Number Identification Service) Service provided DNIS by the AT&T Switched Network (ASN);...
Page 793 Glossary Physical interface, specified by the EIA, that transmits and EIA-232-D receives asynchronous data at speeds of up to 19.2 Kbps over cable distances of 50 ft (15m) or less. Electronic See ESS. Switching System Final destination in the path of an electrical or endpoint telecommunications signal.
Page 794 Glossary See FRL. Facility Restriction Level Default state of a device or feature when an optional factory setting setting is not programmed by the user or system manager. (facsimile) Scanning and transmission of a graphic image over a telecommunications facility, or the resulting reproduced image, or the machine that does the scanning and transmitting.
Page 795 Glossary (Foreign exchange) Central office (CO) other than the one that is providing local access to the public telephone network. See GPA. General-Purpose Adapter glare Condition that occurs when a user tries to call out on a loop-start trunk at the same time that another call arrives on the same trunk.
Page 796 Glossary Display normally shown on an MLX display telephone; Home screen shows time, date, and call information, and shows when some features are in use. Telephone company or other switch providing features host and services to the system users, usually when the system is operating in Behind Switch mode.
Page 797 Glossary /S // application that automatically answers incoming calls Integrated Voice with a recorded announcement and directs callers to a Power Automated department, an extension, or the system operator. Attendant See ICOM buttons. intercom buttons Hardware and/or software that links systems, programs, or interface devices.
Page 798 Glossary One of three modes of system operation, in which the Key mode system uses personal lines on line buttons for outside calls, with a separate interface (ICOM buttons) for internal calling. See also Behind Switch mode and Hybrid/PBX mode. (local area network) Arrangement of interconnected personal computers or terminals, sometimes accessing a host computer, sometimes sharing resources like files and...
Page 799 Glossary Unique numeric identifier for each extension and line/trunk logical ID jack in the system control unit. Trunk on which a closure between the tip and ring leads is loop-start trunk used to originate or answer a call. High-voltage 20-Hz AC ringing current from the central office signals an incoming call.
Page 800 Glossary Device that converts digital data signals to analog signals modem for transmission over a telephone line, and analog signals received on a telephone line to digital signals. Pair, or group of pairs, of modems and data modules with modem pool interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with digital data stations to communicate...
Page 801 Glossary Telephone is said to be off-hook when the user has lifted off-hook the handset, pressed the Speaker button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network. See OPT. off-premises telephone Requirement for channelized DS1 service to the public...
Page 802 Glossary (private branch exchange) Local electronic telephone switch that serves local stations (for example, extensions within a business) and provides them with access to the public network. personal computer Personal Computer Memory Card International Association PCMCIA memory memory card) See memory card. card Central office trunk that terminates directly on one or more personal line...
Page 803 Glossary Individual extension number assigned to a telephone in a prime line system operating in Behind Switch mode. Each telephone user has his or her own prime line and is automatically connected to that line when he or she lifts the handset. Module in the second slot of the control unit (Slot O, to the processor module right of the power supply).
Page 804 Glossary restore Procedure whereby saved and archived system programming is reinstated on the system, from a floppy disk or memory card. See also backup. ring generator Circuit pack added to the power supply that generates a high-voltage, 20–30 Hz signal to ring a telephone. riser cable Cable that runs between floors in a multistory building and connects wiring closets.
Page 805 Glossary (Station Message Detail Recording) Feature that captures SMDR detailed usage information on incoming and outgoing voice and data calls. Printer used to produce SMDR reports. Connected to the SMDR printer system via an RS-232 jack on the processor module. See SDN.
Page 806 Glossary See SPM. System Programming and Maintenance Procedure used to change the numbers assigned to system telephones, adjuncts, calling groups, paging groups, park renumbering zones. Remote Access, and lines/trunks. Type of digital transmission facility that in North America transmits at the DS1 rate of 1.544 Mbps. (time division multiplex) Process where the transmission channel is divided Equipment that provides power to an individual telephone.
Page 807 Glossary See UPS. uninterruptible power supply Measure of the power load drain of a module, telephone, unit load or adjunct. (uninterruptible power supply) Device that connects to the system to provide 117 VAC to the equipment when the commercial power source fails. Alternating-current voltage Direct-current voltage.
Page 808 Glossary GL–26 System Programming...
Page 809 Index Analog multiline telephones at data stations, 4-294 – 4-295 copy programming, 5-8 with voice announce to busy, 3-74 – 3-76, 4-173 – 4-174 without built-in speakerphone (BIS), 3-72 – 3-74, 4-173 - 4-174 008 MLX, 1-4 without Hands Free Answer on Intercom (HFAI), 1 + 7-digit dialing requirements, 4-254 - 4-256 3-72 - 3-74, 4-173 - 4-174 2-digit numbering plan, 3-13, 4-13, 4-14...
Page 810 Index Call types operator to receive, 4-198 – 4-199 operator to receive calls, 3-39 – 3-43 queue priority level, 3-44 - 3-46, 4-199 Call Waiting, 5-16 B-Channel Groups, 4-114 - 4-119 Call-by-call service table, 4-157 - 4-165 Backup Callback, 5-15 - 5-16 aborted, 2-24 Automatic, 5-15 directory, 2-21...
Page 811 Index Default Console barrier codes, 2-49 buttons, 1-6 - 1-7 filename, 2-23, 2-41, 2-47 MLX-20L, 2-17 language, 2-5, 2-34 overlay, 1-7 – 1-8 password, 2-37 system programming, 2-1, 2-12, 2-17 Delete digits, 4-103 - 4-105 window language, 2-34 Delete key, 1-19 Contrast control, 1-5 Desk stand, 1-5 Convert...
Page 812 Index Direct-Line Console (DLC) copy programming, 5-9 features that can be copied, 5-11 operator automatic hold, 3-28 – 3-29 operator positions, 3-23 – 3-25, 4-23 Facility restriction level, 4-264 - 4-267 Disallowed lists, 4-231 - 4-232 Factory setting, 1-10 assign lists to telephones, 3-180 – 3-182 creating or changing lists, 3-178 –...
Page 813 Index Ground-start trunks Hotel configuration, 5-20 outmode signaling, 4-27 – 4-30 Hunt type, 3-119 - 3-121, 4-209 toll type, 4-33 - 4-36 Group calling assigning buttons, 5-21 – 5-22 Call Management System (CMS) configuration, 5-20 calls-in-queue alarm threshold, 3-132 – 3-134, 4-213 I/O address, 2-3 delay announcement, 3-121 - 3-124, 4-209 - 4-210 ICLID delay, 2-52...
Page 814 Index Loop-start trunks disconnect signaling reliability, 4-31 - 4-33 hold disconnect interval, 4-36 - 4-39 loop-start identification (LS-lD)delay, 4-47 - 4-51 outmode signaling, 4-27 – 4-30 toll type, 4-33 - 4-36 Labeling, 3-193 - 3-206 Loudspeaker paging, 4-177 - 4-178 extension directory, 3-194 –...
Page 815 Index Operator Missed reminder, 5-29 assigning Direct-Line Console (DLC) positions, 3-23– MLX telephones, 5-8 3-25, 4-23 MLX-20L console, 1-4 - 1-5, 2-17 assigning Queued Call Console (QCC) positions, 3-21– Mode, 1-10 3-23, 4-22 Mode of operation, 4-7 - 4-8 features, 4-192 - 4-194 Modem speed, 2-1, 2-3, 2-18 menu option, 1-40 Modular adapter...
Page 816 Index Pools Queue over threshold, 3-34 - 3-35, 4-196 - 4-197 assign to telephones, 3-55 – 3-60 Queued Call Console (QCC) assigning to telephones, 4-166 – 4-168 copy programming, 5-9 dial-out code, 3-84-3-87, 4-185 - 4-186, 4-187 hold return, 3-30 - 3-32 group calling assignments, 4-207 - 4-208 operator positions, 3-21 –...
Page 817 Index Reports, 3-206 - 3-214 Send/Remove Message, 5-31 directory, 2-4 Serial port, 2-2 language, 3-207 - 3-208, 4-289 Set reminder, 5-29 printing, 2-46 - 2-48, 3-209 - 3-211 Set system date, 4-11 Set system time, 4-151 - 4-157 Station Message Detail Recording (SMDR) Call, 3-161 - 3-263 Set up space numbering, 4-13 - 4-14 Set up space numbering plan, 3-14, 4-15...
Page 818 Index programming position assignment, 3-4 - 3-5 Timed ringing, 5-30 renumbering, 3-12 – 3-14, 4-11 – 4-19 Timer reports, 3-206 – 3-21 4 recall, 3-172 – 3-174 requirements, SPM, 2-2 – 2-3 Timers and counters, 4-132 - 4-136 restart (cold start), 4-2 – 4-3, 3-218 tmp directory, 2-4 security, 4-233 –...

AT&T MERLIN LEGEND Release 3.0 System Programming Manual

Table of Contents

1 Programming Basics

2 Programming with SPM

Common Administrative Procedures

Programming Procedures

5 Centralized Telephone Programming

Sample Reports

Quick Links

Chapters

Related Manuals for AT&T MERLIN LEGEND Release 3.0

Summary of Contents for AT&T MERLIN LEGEND Release 3.0