AT&T MERLIN LEGEND Release 3.1 System Planning Manual
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AT&T MERLIN LEGEND Release 3.1 System Planning Manual

AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Communications system
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MERLIN LEGEND
Communications System
Releases 3.1 and 4.0
System Planning
AT&T 555-640-112
Issue 1
March 1996
®

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  • Page 1 AT&T 555-640-112 Issue 1 March 1996 MERLIN LEGEND ® Communications System Releases 3.1 and 4.0 System Planning...

  • Page 2: Issue

    Copyright 1996, AT&T AT&T 555-640-112 All Rights Reserved Issue 1 Printed in U.S.A. March 1996 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A, "...

  • Page 3: Support Telephone Number

    Support Telephone Number In the continental U.S., AT&T provides a toll-free customer helpline 24 hours a day. Call the AT&T Helpline at 1 800 628-2888 or your AT&T authorized dealer if you need assistance when installing, programming, or using your system.

  • Page 4: Table Of Contents

    Contents New Features and Enhancements Release 3.1 Enhancements xvii Release 4.0 Enhancements About This Book Intended Audience xxiii How to Use This Book xxiii Terms and Conventions Used xxiv Security xxvi Related Documents xxvii How to Comment on This Document xxviii Before You Begin Reviewing System Components...
  • Page 5 Contents Lines/Trunks Identifying Line/Trunk Jacks 3–2 Selecting Line/Trunk Options 3–11 Assigning Lines/Trunks 3–47 Assigning Telephone Buttons 3–48 Features Telephone and Extension Features 4–2 Operator Features 4–12 Group-Assigned Features 4–20 System Features 4–31 Data Communications Terminology 5–2 About Data and Video Communications 5–4 Planning Overview 5–19...

  • Page 6: A Customer Support Information

    Contents Upgrading Upgrading to Release 4.0 7–2 Release 4.0 Forms 7–4 Customer Support Information Support Telephone Number A–1 Federal Communications Commission (FCC) Electromagnetic Interference Information A–1 Canadian Department of Communications (DOC) Interference Information A–2 FCC Notification and Repair Information A–2 Installation and Operational Procedures A–3 DOC Notification and Repair Information...

  • Page 7: F Unit Load Calculation

    Contents T1/PRI Review D–1 DS1 Connectivity Ordering E–1 Unit Load Calculation Unit Load Rules F–1 Calculating Unit Loads F–2 Unit Load Worksheet F–2 NI-1 BRI Review G–1 NI-1 BRI Provisioning AT&T 5ESS Switch Translations H–2 Northern Telecom DMS-100 Switch Translations H–19 Siemens SSC EWSD Switch Translations H–30...
  • Page 8 Figures Before You Begin 1–1. Floor Plan 1–10 Control Unit Configuration 2–1. Sample Control Unit Diagram 2–6 2–2. Extension Numbers for 2-Digit Numbering Plan 2–28 2–3. Extension Numbers for 3-Digit Numbering Plan 2–29 2–4. Extension Numbers for Set Up Space Numbering Plan 2–30 Lines/Trunks 3–1.
  • Page 9 Figures Features 4–1. Completed ARS Worksheet 4–50 4–2. Example 1: Form 3f, 6-Digit Table 4–53 4–3. Example 2: Form 3f, Area Code Table 4–54 4–4. Subpattern Example 4–57 4–5. Other Digits Example 4–58 4–6. Digit Absorption Example 4–60 Data Communications 5–1.
  • Page 10 Tables Before You Begin 1–1. Environmental Requirements 1–2 1–2. Control Unit Space Requirements 1–3 1–3. Employee Communications Survey: Description of Questions 1–8 Control Unit Configuration 2–1. Application Ports 2–15 2–2. Modules with Touch-Tone Receivers 2–16 2–3. Touch-Tone Receivers Required by Voice Messaging Systems 2–17 2–4.
  • Page 11 Tables Data Communications 5–1. Data Station Configurations 5–13 5–2. Data Forms 5–19 5–3. Forms 5–20 5–4. Extension Jack Types 5–21 Modifications 6–1. Required Line/Trunk and/or Extension Modules 6–3 6–2. Adding New Trunks 6–6 6–3. Adding Auxiliary Equipment 6–6 6–4. Adding New Extensions 6–6 Upgrading 7–1.

  • Page 12: E Ds1 Connectivity Ordering

    Tables DS1 Connectivity Ordering E–1. Guide to DS1 Connectivity Ordering E–1 xiii System Planning...
  • Page 13 Safety The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.

  • Page 14: Save These Instructions

    Safety Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings.

  • Page 15: New Features And Enhancements

    New Features and Enhancements Release 3.1 Enhancements Release 3.1 includes all Release 3.0 functionality plus the enhancements listed below. Call Restriction checking for star codes Beginning with Release 3.1, the system manager can now add star (*) codes to Allowed and Disallowed Lists to help prevent toll fraud. Star codes, typically dialed before an outgoing call, enable telephone users to obtain special services provided by the central office (CO).
  • Page 16 Release 3.1 Enhancements Programmable Second Dial Tone Timer Beginning with Release 3.1, the system manager can now assign a second dial tone timer to lines and trunks to help prevent toll fraud (for example, when star codes are used). After receiving certain digits dialed by a user, the CO may provide a second dial tone, prompting the user to enter more digits.

  • Page 17: Release 4.0 Enhancements

    Release 4.0 Enhancements New maintenance procedure for testing outgoing trunk problems A password is now required for technicians to perform trunk tests. Security Alert: The enhancements in Release 3.1 help increase the security of the MERLIN LEGEND System. To fully utilize these security enhancements, be sure to read and understand the information in these upgrade notes.
  • Page 18 Release 4.0 Enhancements Support for 2B Data applications Release 4.0 has certified group and desktop video applications that use two B-channels to make video/data calls from endpoints (stations) that are enabled to use 2B Data. The endpoints that support these applications connect to an MLX-port on the MERLIN LEGEND system.
  • Page 19 Release 4.0 Enhancements Downloadable Firmware for 016 T/R board and the NI-BRI board. The PCMCIA technology introduced in Release 3.0 continues to support these two new boards in Release 4.0 for installation and upgrade. A Release 3.0 or later processor is required for PCMCIA technology. Single-Line Telephone Enhancements Disable Transfer.
  • Page 20 Release 4.0 Enhancements xxii System Planning...

  • Page 21: About This Book

    About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voice features include traditional telephone features, such as Transfer and Hold, and advanced features, such as Group Coverage and Park. Data features allow both voice and data to be transmitted over the same system wiring.

  • Page 22: Terms And Conventions Used

    Terms and Conventions Used Since this book assumes that you are familiar with the system, detailed information about equipment, features, and programming are not included. Refer to the following documentation for additional information: Equipment and Operations Reference provides detailed information on system hardware, telephones, and other equipment.
  • Page 23 Terms and Conventions Used analog data-only station modem data-only station 7500B data-only station ISDN terminal adapter data-only station MLX voice and 7500B data station MLX voice and ISDN terminal adapter data station Typographical Conventions Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Example Purpose...

  • Page 24: Security

    Security Security Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people. Nondisplaying authorization codes and telephone numbers provide another layer of security.

  • Page 25: Related Documents

    Related Documents Related Documents In addition to this book, the documents listed below are part of the documentation set. Within the continental United States, these documents can be ordered from the AT&T GBCS Publications Fulfillment Center by calling 1 800 457-1235. Document No.

  • Page 26: How To Comment On This Document

    How to Comment on This Document How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to: Documentation Manager AT&T...

  • Page 27: Glossary

    FEEDBACK FORM MERLIN LEGEND Communications System Release 4.0 Title: System Planning Order No.: 555-640-112 Date: March 1996, Issue 1 Please rate the effectiveness of this book in the following areas: Excellent Good Fair Poor Applicable Ease of Use Clarity Completeness Accuracy Organization Appearance...

  • Page 28: Before You Begin

    Before You Begin Contents Reviewing System Components 1–1 Confirming the Location of the Control Unit 1–2 Grounding Requirements 1–4 Electrical Noise/Radio-Frequency Interference 1–5 Obtaining Telephone Company Information 1–6 Obtaining User Information 1–7 Obtaining a Floor Plan 1–9 1–i Before You Begin...

  • Page 29: Before You Begin

    Before You Begin You should perform several tasks before you begin filling out the planning forms for the system: 1. Review the system’s hardware, features, and operation as defined at the time of purchase. 2. Confirm the location of the control unit. 3.

  • Page 30: Confirming The Location Of The Control Unit

    Confirming the Location of the Control Unit Confirming the Location of the Control Unit Before installation, a room, closet, or other area must be designated where the system control unit can be mounted on the wall. The area must meet the environmental requirements in Table 1 1.

  • Page 31: Control Unit Space Requirements

    Confirming the Location of the Control Unit Do not expose the control unit to devices that generate electrical interference (such as arc welders or motors). Do not expose the control unit to moisture, corrosive gases, dust, chemicals, spray paint, or similar material. Do not place anything on top of the carriers.

  • Page 32: Grounding Requirements

    Confirming the Location of the Control Unit Grounding Requirements Proper grounding of the installation site is essential for correct and safe functioning of the system. Grounding protects the system against: Lightning Power surges Power crosses on outside lines/trunks Electrostatic discharge (ESD) The telephone company is responsible for providing protection of outside lines/trunks at the entrance to the site.

  • Page 33: Electrical Noise/Radio-Frequency Interference

    Confirming the Location of the Control Unit Electrical Noise/Radio-Frequency Interference In most cases, electrical noise is introduced to the system through lines/trunks or telephone cables. However, electromagnetic fields near the control unit may also induce noise in the system. Therefore, the control unit and cable runs should not be placed in areas where a high electromagnetic field strength exists.

  • Page 34: Obtaining Telephone Company Information

    Obtaining Telephone Company Information Obtaining Telephone Company Information To fill out many of the forms, especially forms involving incoming lines/trunks, you will need to obtain information from the local telephone company. Before you speak with the local telephone company, make sure you understand your customer’s company requirements regarding the communications system.

  • Page 35: Obtaining User Information

    Obtaining User Information Obtaining User Information The features and calling privileges you assign to each employee’s telephone ensure that employees get the most benefit from the system. If you were not involved in the planning and equipment-ordering for the system, you should discuss the design with the customer representative who took part.

  • Page 36: Employee Communications Survey: Description Of Questions

    Obtaining User Information Table 1–3. Employee Communications Survey: Description of Questions Required Information Description 1. Types of lines/trunks (outside Indicates toll-calling habits. In most cases, assigning a lines) used button for each line/trunk is not necessary; the use of Automatic Route Selection (Hybrid/PBX mode only) ensures that the preferred line/trunk is selected.

  • Page 37: Obtaining A Floor Plan

    Obtaining a Floor Plan Obtaining a Floor Plan You may want to use a floor plan to make planning more manageable and to ensure that the correct telephone equipment is assigned to each employee. If the customer does not already have a floor plan showing the location of system equipment, you should create one.
  • Page 38 Obtaining a Floor Plan HORN PRESIDENT'S OFFICE PLANT AREA VICE PRESIDENT'S PRESIDENT'S SECRETARY SECRETARY PLANT MANAGER'S OFFICE ANS. MACH. VICE PRESIDENT'S OFFICE SALES DEPARTMENT WAREHOUSE ANS. MACH. RECEPTION DRAFTING DEPARTMENT CONFERENCE ROOM ACCOUNTING SUPPLY DEPARTMENT ROOM SHIPPING & RECEIVING Single-line Computer Telephone Telephone...

  • Page 39: Control Unit Configuration

    Control Unit Configuration Contents Planning Module Placement 2–1 Capacity for Lines/Trunks 2–2 Capacity for Extensions 2–2 Control Unit Diagram—Module Placement 2–4 Recording System Operating Conditions 2–7 Programming Equipment 2–7 System Mode 2–8 Language Selection 2–9 Automatic Maintenance Busy 2–10 Set System Date 2–10 Backup 2–11...

  • Page 40: Planning Module Placement

    Control Unit Configuration After you have completed the preplanning tasks described in Chapter 1, “Before You Begin,” you can plan the control unit configuration. Planning the control unit configuration consists of the following tasks: 1. Planning Module Placement. Calculate the system’s line/trunk and extension capacity according to the number of module types;...

  • Page 41: Capacity For Lines/Trunks

    Planning Module Placement This section contains instructions for each of these tasks. For information about calculating unit load requirements, see Appendix F, “Unit Load Calculation.” For detailed information about modules and their specifications (including line/trunk and extension capacity), see the descriptions of hardware components in the Equipment and Operations Reference.
  • Page 42 Planning Module Placement One extension number is automatically assigned to each extension jack, whether or not equipment is connected to it, except for the 008 MLX, 408 GS/LS-MLX, and 008 OPT modules: 008 MLX and 408 GS/LS-MLX Modules. Two extension numbers are assigned to each physical jack: the first for an MLX telephone and the second for any equipment connected to the telephone through an MFM, ISDN terminal adapter (such as the ExpressRoute 1000 or 7500B data...

  • Page 43: Control Unit Diagram-Module Placement

    Planning Module Placement Control Unit Diagram—Module Placement This section describes how to use the Control Unit Diagram on Form 1 (page 2) to map placement of the modules according to certain guidelines. Figure 2 1 provides an example of a Control Unit Diagram for a system with 32 lines/trunks and 52 extensions.
  • Page 44 Planning Module Placement — Group all 800 DID, 100D, 800 NI-BRI, and 400EM modules together according to type; this may save time in system programming. NOTE: Due to limitations in the 391A, 391A1, and 391A2 power supplies, the number of 800 NI-BRI modules plus 100D modules in a single carrier cannot exceed three.

  • Page 45: Control Unit Configuration

    Planning Module Placement Power Power Power L/T24 L/T32 Supply Supply Supply L/T23 L/T31 L/T22 L/T30 L/T4 L/T8 L/T12 L/T21 L/T29 L/T3 L/T7 L/T11 L/T16 L/T20 L/T28 L/T2 L/T6 L/T10 L/T15 L/T19 L/T27 L/T1 L/T5 L/T9 L/T14 L/T18 L/T26 L/T13 L/T17 L/T25 02 03 04 05...

  • Page 46: Recording System Operating Conditions

    Recording System Operating Conditions Recording System Operating Conditions This section contains instructions for recording the following system operating conditions: Programming equipment that will be used and its extension jack assignment Mode of operation Language choice Enable and disable Automatic Maintenance Busy A reminder to set the system date Backup schedule Identifying system console extensions...

  • Page 47: System Mode

    Recording System Operating Conditions NOTES: 1. In conjunction with the MLX-20L telephone and the PC, a Personal Computer Memory Card International Association (PCMCIA) card is required for Release 4.0 of the communications system. Check the box labeled PCMCIA Memory Card. 2.

  • Page 48: Language Selection

    Recording System Operating Conditions Language Selection In Release 1.1 and later versions of the system, language-specific operation is available in English, French, and Spanish. The language selection affects prompts and displays on user telephones, SPM system programming displays, SMDR records, and printed reports. This feature works as follows: The MLX-10D, MLX-20L, and MLX-28D display telephones, and the MLX-10 nondisplay telephones are available in three separate versions,...

  • Page 49: Automatic Maintenance Busy

    Recording System Operating Conditions Automatic Maintenance Busy The factory setting for Automatic Maintenance Busy is Disable, which means that faulty lines/trunks are not automatically put in a maintenance-busy state. In Key and Behind Switch modes, Automatic Maintenance Busy usually remains disabled.

  • Page 50: Backup

    Recording System Operating Conditions Backup Backup makes a copy of the customized system data on a translation memory card. A backup is made after each system upgrade, service technician visit, or major system reconfiguration. NOTE: If Automatic Backup is used, the customer must ensure that a valid PCMCIA Translation card is in the processor slot at the time of the backup.

  • Page 51: Second Dial Tone Timer

    Recording System Operating Conditions Second Dial Tone Timer In some instances, after dialing a star code the CO responds with a second dial tone as a prompt to enter additional digits. Once a star code is accepted by the communications system, the Second Dial Tone Timer is activated and set to the programmed value.

  • Page 52: Numbering The System

    Numbering the System Numbering the System This section describes the assignment of numbers to extensions. NOTE: Assigning numbers to calling groups, paging groups, park zones, and remote access is described later in this book. The process of numbering extensions consists of the following tasks: Identifying Extension Jacks.

  • Page 53: Identifying Extension Jacks

    Numbering the System Identifying Extension Jacks Identifying extension jacks consists of the following tasks: Determining which extension jack types are available according to the types of modules in the control unit. Matching the telephones and other equipment to the jacks that support them, in the following order: —...

  • Page 54: Application Ports

    Numbering the System Table 2–1. Application Ports Ext. Module Jack Type of Jacks Used to Connect Analog Analog multiline telephones Call Management System (CMS) 408 GS/LS 008 MLX Digital MLX telephones with or without PassageWay Direct Connect Solution 408 GS/LS-MLX Desktop video endpoints Digital data devices, such as an ISDN terminal adapter †...

  • Page 55: Touch-Tone Receivers (Ttrs)

    Numbering the System For example, if the first module in the control unit is an 008 MLX module that has 8 jacks, write 008 MLX in the Mod. Type column and draw a line after Logical ID 8. NOTE: If your list includes an 008 OPT module, draw a line after the twelfth logical ID, but cross off the last four logical IDs, since these jacks cannot be used to physically connect telephone equipment.

  • Page 56: Touch-Tone Receivers Required By Voice Messaging Systems

    Numbering the System A VMS requires a certain number of TTRs, in addition to any system requirements for TTRs. The number of TTRs required by a VMS depends on the number of ports used by the VMS (see Table 2–3). Table 2–3.

  • Page 57: Jack For Primary Operator Position

    Numbering the System To calculate the total number of TTRs that are required by the system, do the following: 1. If the system has a VMS, use Table 2–3 to find the number of TTRs required by the system to support the VMS. If the system does not have a VMS, then proceed to Step 2.

  • Page 58: Maximum Number Of Operator Positions

    Numbering the System 4. Write either the name of the person who will program the system or the location of the system programming console in the Person, Location, or Function column. Then proceed to Step 5. 5. Do one of the following: To indicate the primary QCC operator position for a system with one or more QCCs, proceed to Step 6.
  • Page 59 Numbering the System Any combination of operator positions can be assigned as long as no more than four are QCCs and the total combined number is no more than eight. For example, a system can have a combination that consists of four QCCs, two MLX DLCs, and two analog DLCs.

  • Page 60: Extension Jack Pairs For Analog Telephones

    Numbering the System 6. If the system includes any Call Management Systems, write in the Person, Location, or Function column next to the logical ID for the two DLC positions assigned for each CMS. Proceed to the next section, “Extension Jack Pairs for Analog Telephones.” Extension Jack Pairs for Analog Telephones Use these instructions only if the system has analog multiline telephones.

  • Page 61: Jacks For Mlx Telephones

    Numbering the System Jacks for MLX Telephones Use these instructions only if the system has non-operator MLX telephones or digital data/video stations (such as a videoconferencing station) to assign to digital extension jacks on 008 MLX and 408 GS/LS-MLX modules. Otherwise, skip to the next section, “Jacks for Analog Multiline Telephones.”...
  • Page 62 Numbering the System Planning Form Instructions Use the floor plan and Equipment List (if available) to verify that you have located any video stations and all remaining MLX telephones and adjuncts connected to them. 1. On Form 2a, mark the extension jack assignments for the video stations and the remaining MLX telephones: a.

  • Page 63: Jacks For Analog Multiline Telephones

    Numbering the System Jacks for Analog Multiline Telephones Use these instructions only if the system includes 408, 408 GS/LS or 008 modules. Otherwise, skip to the next section, “Jacks for Tip/Ring Equipment and Applications.” Certain features should be used differently when a GPA (General-Purpose Adapter) is connected to an analog multiline telephone and configured using the “Automatic”...

  • Page 64: Jacks For Tip/Ring Equipment And Applications

    Numbering the System Jacks for Tip/Ring Equipment and Applications Use these instructions only if the system includes 012, 016, or 008 OPT modules. Otherwise, skip to the next section, “Labels.” Assign the basic telephone jacks on the 012, 016, or 008 OPT modules to any tip/ring equipment such as single-line telephones, fax machines, or modems.
  • Page 65 Numbering the System Table 2–6. Application Ports Application Ports TTRs Telephones MERLIN MAIL 5 + 1 for the modem 3 + 1 for the modem AT&T Attendant 6 + 1 for programming 5 + 1 for programming 4 + 1 for programming 3 + 1 for programming AUDIX Voice Power NOTES:...

  • Page 66: Labels

    Numbering the System To indicate Integrated Voice Power Automated Attendant-IS II, write IVP-AA To indicate no voice messaging service, write None 4. If the system has AUDIX Voice Power, also write port in the Voice Mail column for any logical IDs that are being used for fax ports. 5.

  • Page 67: Extension Numbers For 2-Digit Numbering Plan

    Numbering the System For detailed information about the numbering plans (including considerations, constraints, and feature interactions that may affect selection), see the Feature Reference. NOTE: If the system includes Call Management System (CMS), it assigns extension numbers to agent splits. The CMS agent extension numbers must be two digits. Therefore, use the 2-digit numbering plan for CMS.

  • Page 68: Extension Numbers For 3-Digit Numbering Plan

    Numbering the System Operator Console 0**** Stations 100 — 199 Stations 200 — 299 MFMs / TAs 300 — 399 MFMs / TAs 400 — 499 500 — 599*** 600 — 699*** Main Pool Page Calling Group 793 — 799 770 —...

  • Page 69: Extension Numbers For Set Up Space Numbering Plan

    Numbering the System Operator Console 0*** 100 — 199 200 — 299 300 — 399 400 — 499 500 — 599 600 — 699 Stations Main Pool MFMs / TAs Calling Group Page 7100 — 7299 793 — 799 7300 — 7499 770 —...

  • Page 70: Updating Planning Information

    Numbering the System If you want to renumber only a few of the extensions and there are enough numbers available for 2- and 3-digit numbering plans: a. Check the 2-Digit, the 3-Digit, or the Set Up Space box to indicate the numbering plan you’re using.
  • Page 71 Lines/Trunks Contents Identifying Line/Trunk Jacks 3–2 Module Types and Line/Trunk Jack Types 3–3 LS-ID Delay Option 3–4 Incoming Line/Trunk Type 3–6 Jacks for Auxiliary Equipment 3–8 Function Information 3–10 Selecting Line/Trunk Options 3–11 Loop-Start Reliable Disconnect 3–12 Outmode Signaling 3–13 Toll Type Prefix Required 3–13 Hold Disconnect Interval...
  • Page 72 Contents Assigning Telephone Buttons 3–48 Telephones in Hybrid/PBX Mode 3–49 Guidelines for Button Assignments 3–51 Telephones in Key and Behind Switch Mode 3–53 Factory Assignments 3–53 Guidelines for Button Assignments 3–56 Key Mode 3–56 Behind Switch Mode 3–57 Direct-Line Consoles 3–58 3–ii Lines/Trunks...
  • Page 73 Lines/Trunks Planning for lines/trunks consists of the following tasks: 1. Identifying Line/Trunk Jacks. Use the placement of modules in the control unit (see the Control Unit Diagram on Form 1) as a guide to determine in what order to connect trunks to the control unit. To do this, identify the line/trunk jack types available by module and then match trunks and auxiliary equipment with the jacks that support them.

  • Page 74: Lines/Trunks

    Identifying Line/Trunk Jacks Identifying Line/Trunk Jacks Identifying line/trunk jacks consists of the following tasks: 1. Determining which line/trunk jack types are available according to the types of modules in the control unit 2. Matching incoming trunks to the jacks that support them 3.

  • Page 75: Lines/Trunks

    Identifying Line/Trunk Jacks Module Types and Line/Trunk Jack Types The line/trunk jack type is determined by the type of module. Table 3 1 lists the line/trunk jack types and the incoming line/trunk or auxiliary equipment that can be connected to these jacks. Table 3–1.

  • Page 76: Ls-Id Delay Option

    Identifying Line/Trunk Jacks NOTES: 1. You cannot mix T1 and Primary Rate Interface (PRI) service on the same 100D module. Any of the following AT&T Switched Network (ASN) Services can be provided through a T1 or PRI facility: Megacom WATS, Megacom 800, Software Defined Network (SDN), and MultiQuest .

  • Page 77: Codes For Line/Trunk Jacks

    Identifying Line/Trunk Jacks 3. If the option is programmed on a 2-way trunk, the system will not seize a trunk from the pool for an outgoing call when that trunk is receiving an incoming call. 4. Use the LS-ID Delay option if the adjunct or application does not allow line buttons to be set for Delay Ring.

  • Page 78: Incoming Line/Trunk Type

    Identifying Line/Trunk Jacks 3. For systems that include a 100D module, do one of the following in the Jack Type column: If the module will emulate trunks or will be used for digital data transmission, write the appropriate jack type code (see Table 3 2) for the channels being used (for example, T1-LS T1-TIE...
  • Page 79 Identifying Line/Trunk Jacks If a line/trunk such as WATS is only inbound or only outbound (not two-way), include that information along with the line/trunk type. 2. If the jack type shown in the Jack Type column is GS/LS, then write either to indicate the line/trunk type in the Incoming Line/Trunk Type column.

  • Page 80: Partially Completed System Form 2C

    Identifying Line/Trunk Jacks Incoming Trunk Type Jack (Main No., T elephone Pool Module Type Personal Dial Type (LS, GS, Line, Number Log. Trunk and Slot DID, Tie, number WATS, Code†‡ etc.) FX, etc.) Equipment Label Basic GS 1 L O C A L 555-1200 Basic GS 555-1201...
  • Page 81 Identifying Line/Trunk Jacks Only connect auxiliary equipment to loop-start or ground-start/loop-start jack types. You cannot use a line/trunk jack for auxiliary equipment on an 800 DID, 100D, 800 NI-BRI, or 400EM module. To make it easier to add incoming trunks in the future, connect auxiliary equipment to the last line/trunk jack(s) on the rightmost module with either LS or GS/LS line/trunk jacks.

  • Page 82: Function Information

    Identifying Line/Trunk Jacks Function Information If the system has AUDIX Voice Power/Fax Attendant System , you can use the Function column to indicate which service is available for those jacks. You can also use this column to indicate whether a jack connects a personal line and, therefore, has an owner.

  • Page 83: Selecting Line/Trunk Options

    Selecting Line/Trunk Options Selecting Line/Trunk Options You can select the following options for the incoming trunks connected to the system: Loop-Start Reliable Disconnect Outmode Signaling Toll-Call Prefix Dialing Requirements (Toll Type) Hold Disconnect Interval QCC Operator to Receive Calls (Hybrid/PBX mode only) QCC Queue Priority (Hybrid/PBX mode only) Pools Remote Access...

  • Page 84: Loop-Start Reliable Disconnect

    Selecting Line/Trunk Options Loop-Start Reliable Disconnect Disconnect signals on incoming calls on loop-start trunks are classified as one of the following: Reliable. A disconnect signal is sent to the system by the local telephone company shortly after a caller hangs up. Loop-start trunks must be reliable for remote call forwarding and trunk-to-trunk transfer.

  • Page 85: Outmode Signaling

    Selecting Line/Trunk Options Planning Form Instructions At the top of Form 2c, under the Loop-Start Reliable Disconnect heading, choose one of the following: If the loop-start trunks have an unreliable disconnect signal, check the No box (the factory setting). If the loop-start trunks have a reliable disconnect signal, check Yes. NOTE: If the system has AUDIX Voice Power/Fax Attendant System, Integrated Administration automatically sets Loop-Start Reliable Disconnect to Yes.

  • Page 86: Hold Disconnect Interval

    Selecting Line/Trunk Options Hold Disconnect Interval This option allows you to set the number of milliseconds (ms) before the line/trunk is released when a caller on hold hangs up and abandons the call. Local telephone companies use either a long (450 ms) or short (50 ms) interval. The factory setting for the system is the long interval, since it is the interval used by most telephone companies.

  • Page 87: Qcc Queue Priority Level

    Selecting Line/Trunk Options Planning Form Instructions For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c, write one of the following in the QCC Operator to Receive Calls column: If you do not want the calls received on the line/trunk to ring into the QCC queue, write (factory setting).
  • Page 88 Selecting Line/Trunk Options Planning Form Instructions 1. Use the following guidelines to determine which trunks to group into pools: Each pool should contain trunks of the same type (basic, WATS, FX, or tie). Ground-start and loop-start trunks of the same type (for example, WATS or FX) can be mixed in the same pool.

  • Page 89: Remote Access

    Selecting Line/Trunk Options Remote Access SECURITY ALERT: The Remote Access feature of your system, if you choose to use it, permits off-premises callers to access the system from a remote telephone by using an 800 number or a 7- or 10-digit telephone number. The system returns an acknowledgment signaling the user to enter his or her barrier code, which is selected and programmed by the system manager.
  • Page 90 Selecting Line/Trunk Options For detailed information about these options, see the Feature Reference . You may want to assign remote access to only a few trunks and increase the number later if more are needed. NOTE: If you want to allow remote access on DID trunks, the routing digits supplied by the central office must match the factory-set remote access code (889) or the remote access code assigned to the system in the following procedure.
  • Page 91 Selecting Line/Trunk Options 4. Under the Barrier Required for Tie Trunks heading, check one of the following: If you plan to assign barrier codes to these trunks, check Yes. If no barrier codes are planned for these trunks, check No. SECURITY ALERT: To help prevent toll fraud, barrier codes should always be assigned.
  • Page 92 Selecting Line/Trunk Options 7. For Class of Restriction without Barrier Codes on Form 3a (page 3), complete the DID and Tie Trunks and Non-Tie Trunks sections as follows: a. For Restriction, check one of the following three boxes: Unrestricted, Outward Restrict (to keep the factory setting), or Toll Restrict. SECURITY ALERT: It is recommended that Outward Restrict be set at all times, otherwise toll fraud can occur.

  • Page 93: Ds1 Connectivity (100D Module)

    Selecting Line/Trunk Options DS1 Connectivity (100D Module) Use these instructions only if the system has a 100D module. Otherwise, skip to “Tie Trunks.” DS1 (Digital Signal 1) connectivity involves the transmission of digital signals in DS1 format. The interface enabling the system to allow DS1 connections is the 100D module.

  • Page 94: T1 Service

    Selecting Line/Trunk Options Planning Form Instructions On Form 2c, System Numbering: Line/Trunk Jacks: 1. For all trunks listed as “PRI” in the Jack Type column: NOTE: You cannot use Channel 24 for services. a. Write the kind of service to be connected to each channel in the Incoming Line/Trunk Type column.
  • Page 95 Selecting Line/Trunk Options 1. In the Module Slot No. space, write the number of the control unit slot that contains the module (see the Control Unit Diagram on Form 1). NOTE: If more than one 100D module is used, complete the first box, Module 1, to show the options assigned to the 100D module in the lowest number control unit slot.

  • Page 96: Line Compensation Settings

    Selecting Line/Trunk Options Table 3–3. Line Compensation Settings Cable Feet * Setting dB Loss 1 (factory setting) -0.6 0 133 -1.2 133 266 -1.8 266 399 -2.4 399 533 -3.0 533 655 Based on 22-gauge cable. 8. If the system includes both 800 NI-BRI and 100D modules, clock synchronization planning should be completed at the same time.
  • Page 97 Selecting Line/Trunk Options 9. If assigning backup synchronization: a. In the box that describes the 100D module providing secondary synchronization, check Secondary. b. In the box that describes the 100D module providing tertiary back up, check Tertiary. 10. Under the Source subheading in each box, do one of the following: To retain the factory setting, check Loop (that is, the system uses the clock of the far-end connection).

  • Page 98: T1 Switched 56 - Network

    Selecting Line/Trunk Options T1 Switched 56 – Network Use these instructions only if channels on a 100D module are to be programmed as T1 Switched 56 channels. The instructions provided in the “T1 Service” section must be completed first. T1 Switched 56 service provides high speed digital data services (up to 56- kbps per channel) to the network as well as digital Tie trunk services.

  • Page 99: Pri Service

    Selecting Line/Trunk Options 2. If Dial Plan Routing was selected, you may have to manipulate the incoming digits by absorbing, deleting, or adding digits. This is because, in many cases, the digits that are sent by the service provider may not match the administered Dial Plan. Enter the following information: Expected Number of Digits.

  • Page 100: Module Information

    Selecting Line/Trunk Options Test Telephone Number(s) Timers and Counters Terminal Equipment Identifier (TEI) After completing the procedure for filling in the module information on Form 3b, pages 1 and 2, continue to the next section to fill in PRI options. NOTES: 1.

  • Page 101: Line Compensation Settings (Based On 22-Gauge Cable)

    Selecting Line/Trunk Options 5. Under the Signaling Mode heading, check Common-Channel Signaling (CCS). NOTE: Common-Channel Signaling (CCS) is automatically assigned when PRI is selected. Also, Channel 24 cannot be used for voice or data transmissions. 6. Under the Line Compensation heading: a.

  • Page 102: Pri Options

    Selecting Line/Trunk Options Under Priority, in the Clock Synchronization section, do one of the following: If installing only one 100D module: — To keep the factory setting, check Primary (that is, this module provides synchronization for the system). — If the synchronization source is other than through the 100D module, check None.
  • Page 103 Selecting Line/Trunk Options For groups with incoming services, selecting an incoming routing method (Dial Plan Routing or Line Appearance) and providing routing information For groups with outgoing services, completing the Network Selection, Special Services, and Call-by-Call Service tables Identifying the trunk and telephone numbers sent to the network for caller identification Assigning a test number used for maintenance by the service provider, changing timers and counters from the defaults, and assigning the...
  • Page 104 Selecting Line/Trunk Options c. Write the services to be associated with each group under the Outgoing Services and Incoming Services headings. Select from the following services: AT&T Toll. Megacom WATS, Megacom 800, ACCUNET SDS, Software Defined Network (SDN), MultiQuest, and Long Distance. Local.
  • Page 105 Selecting Line/Trunk Options Local. OUTWATS, 56/64 Digital, Virtual Private Network, or INWATS. Other. All services, Other, or No service. b. In the Pattern to Match cell, write the exact pattern to match if you have more than 1 block of incoming numbers. If you want to match any pattern, leave it blank.
  • Page 106 Selecting Line/Trunk Options d. To delete digits, write the number of digits to delete (0 4). (The system deletes from the first digit forward.) 7. For all call-by-call B-channel groups, to route all outgoing calls over a call-by-call B-channel group, you must program the Call-by-Call Service Table to direct the system to properly route calls.

  • Page 107: Tie Trunks

    Selecting Line/Trunk Options 9. If available, assign a test telephone number that is used for maintenance by the service provider. For each 100D module with a PRI service type, write the test telephone number (up to 12 digits) used for maintenance next to the module number under the Test Telephone Numbers heading on Form 3b (page 10).
  • Page 108 Selecting Line/Trunk Options Dial tone Answer supervision time Disconnect time This section contains instructions for each of these options. For detailed information about DID trunks, see the Equipment and Operations Reference. Planning Form Instructions 1. Transfer the trunk identification from Form 2c, System Numbering: Line/Trunk Jacks, to Form 3c, Incoming Trunks: Tie.
  • Page 109 Selecting Line/Trunk Options One-way, Outgoing Tie Trunks. Tie trunks are assigned to personal line or Pool buttons on telephones. Select immediate signaling. One-way, Incoming Tie Trunks. Dialed Number Identification Service (DNIS) is included. Select wink signaling. 4. Under the E&M Signal heading, select one of the following signaling types to be used on the tie trunks: NOTE: E&M Signaling does not apply to digital emulated Tie trunks using T1...

  • Page 110: Did Trunks (Hybrid/Pbx Mode Only)

    Selecting Line/Trunk Options 7. For Answer Supv. Time, do one of the following: To keep the factory setting, check the 300 column. To change to a new value, write the new value (20 to 4800 ms) in the Other column. (Use 20-ms increments.) 8.
  • Page 111 Selecting Line/Trunk Options For detailed information about DID trunks and these options, see the Equipment and Operations Reference. NOTE: If the system will have two blocks, make a copy of Form 3d and write the block number in the Block Number space. Check with the local telephone company to determine the number of digits sent.

  • Page 112: Ni-1 Bri Connectivity

    Selecting Line/Trunk Options 5. Under the Invalid Destination heading, do one of the following. (The Invalid Destination setting applies to both blocks. You cannot specify a different setting for each block.) To indicate that calls to unassigned extension numbers go to the backup position (usually the primary operator), check Send to backup position.

  • Page 113: Service Profile

    Selecting Line/Trunk Options Service Profile A Service Profile (SP) defines the interface on a BRI line between a CO and an ISDN terminal. It specifies the parameters and their values necessary to provide services to the terminal. There are standardized capability packages called ISDN Ordering Codes (IOCs) that are configured on the CO at subscription time.
  • Page 114 Selecting Line/Trunk Options The local telephone company normally provides two SPIDs and DNs for each BRI line, also called a Digital Subscriber Line (DSL), ordered. The SPID consists of a string of digits 0 through 9 not more than 20 digits in length. The DN consists of a string of digits 0 through 9 not more than 10 digits in length.

  • Page 115: Clock Synchronization

    Selecting Line/Trunk Options 5. If configured with MLH (using either the MLHG or Series Completion feature), indicate whether the hunt pattern is linear or circular by placing a check in the appropriate column under the “Hunt Pattern” heading. 6. Indicate the features available on each BRI line: If CPN/BN is available, place a check in the “CPN/BN”...

  • Page 116: Timers

    Selecting Line/Trunk Options Enter the slot and/or DSL number (BRI only) under “Primary Clock Synchronization.” Under the “Source” subheading, check “Loop” to indicate that the system uses the clock of the far-end connection (factory setting) or “Local” to indicate the clock is free-running (100D modules only). NOTE: The only option for a 800 NI-BRI module is loop, which is automatically assigned and is not administrable.
  • Page 117 Selecting Line/Trunk Options Table 3–5. NI-1 BRI Timers Factory Allowable Name Description Setting Threshold T200 The minimum time which Layer 2 must wait 1,000 ms 500 5,000 ms in for an acknowledgment of a link increments of 500 ms establishment frame, an information frame, or a polling supervisory frame, before initiating retransmission procedures.

  • Page 118: Total Number Of Ttrs Required

    Selecting Line/Trunk Options Compensating for Slow Dial Tone (International) If this system is being installed outside of the U.S. , problems can arise because of slow dial tone from local telephone companies due to the limitations of their switching equipment. If this is the case, be aware of the following: Users should be instructed to wait for dial tone before they dial.

  • Page 119: Assigning Lines/Trunks

    Assigning Lines/Trunks Assigning Lines/Trunks This section contains instructions for assigning lines/trunks to telephones and Direct-Line Consoles. NOTE: To assign lines/trunks to data-only stations, follow the instructions in Chapter 5, “Data Communications.” Forms Needed Form 2a, System Numbering: Extension Jacks Form 2b, System Numbering: Digital Adjuncts Use the following forms as appropriate for telephones and consoles in the system.

  • Page 120: Assigning Telephone Buttons

    Assigning Telephone Buttons voice/voice voice/data 2. For any entries in the Person or Location column of Form 2a, indicate the type of extension jack pairs under the Extension Jack Pair heading on Forms 4b and 5a by doing one of the following: Check the Voice Announce to Busy (voice/voice) box and enter the logical ID and extension number under the Even-numbered jack...

  • Page 121: Factory-Set Assignment, Mlx Telephones (Hybrid/Pbx Mode)

    Assigning Telephone Buttons Telephones in Hybrid/PBX Mode This section contains instructions for assigning the following kinds of buttons to telephones or to adjuncts connected to an MLX telephone using an MFM (excluding QCC operator positions): System Access Ring (SA Ring) button System Access Voice (SA Voice) button System Access Originate Only (SA Orig Only) Button Shared System Access (SSA) button...

  • Page 122: Factory-Set Assignment, Analog Multiline Telephones

    Assigning Telephone Buttons Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones with 34 buttons. The system assigns one SA Ring, one SA Voice, and one SA Orig Only button to every adjunct connected through an MFM to an MLX telephone.

  • Page 123: Guidelines For Button Assignments

    Assigning Telephone Buttons Guidelines for Button Assignments Use the following guidelines for assigning buttons to telephones or to adjuncts connected to an MLX telephone. NOTE: When assigning buttons to telephones or adjuncts, keep in mind that BRI lines are not automatically assigned to telephones or DLCs. For multiline telephone users: You can assign SA Voice, SA Ring, and SA Orig Only buttons and up to 27 SSA/SA buttons to each telephone.
  • Page 124 Assigning Telephone Buttons Single-line telephones cannot have additional SA or SSA buttons. However, single-line telephones connected through an 012, 016, or 008 OPT module can have SA buttons removed from them. Removing all but one SA button from Single-line telephones will disable features such as Transfer, Conference, and any other feature that requires more than one SA button.

  • Page 125: Telephones In Key And Behind Switch Mode

    Assigning Telephone Buttons Telephones in Key and Behind Switch Mode The line buttons you assign to the telephones or the adjuncts connected through an MLX telephone using an MFM are the following: Intercom Ring (ICOM Ring) button Intercom Voice (ICOM Voice) button Intercom Originate Only (ICOM Orig Only) button Loudspeaker Paging button Personal line button (Key mode only)

  • Page 126: Factory-Set Assignment, Mlx Telephones (Key And Behind Switch Modes)

    Assigning Telephone Buttons Figure 3 4 illustrates the factory-set button assignments for MLX telephones and Figure 3–5 illustrates the factory-set button assignments for analog multiline telephones. MLX-28D MLX-20L Icom Voice Icom Ring MLX-10 or ML X-10DP Figure 3–4. Factory-Set Assignment, MLX Telephones (Key and Behind Switch Modes) 3–54 Lines/Trunks...
  • Page 127 Assigning Telephone Buttons 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Figure 3–5. Factory-Set Assignment, Analog Multiline Telephones (Key and Behind Switch Modes) Although equipment such as single-line telephones, answering machines, and fax machines do not have buttons, the system treats these as multiline telephones with 34 buttons.

  • Page 128: Guidelines For Button Assignments

    Assigning Telephone Buttons Guidelines for Button Assignments This section contains guidelines for assigning buttons in Key or Behind Switch mode. Key Mode Use the following guidelines to assign buttons for a system in Key mode. NOTE: When assigning buttons in Key mode, keep in mind that BRI lines are not automatically assigned to telephones or DLCs.

  • Page 129: Behind Switch Mode

    Assigning Telephone Buttons Behind Switch Mode Use the following guidelines to assign buttons for a system in Behind Switch mode. NOTE: For adjuncts connected using an MFM, you should change the Button 2 assignment to ICOM Orig Only and remove the Button 3 assignment. For Behind Switch mode with multiline telephones: You can assign additional lines and any outside lines connected directly to the control unit, including special-purpose lines.

  • Page 130: Direct-Line Consoles

    Assigning Telephone Buttons 4. To change the factory-set assignments: a. On Buttons 1 through 10, indicate the type of intercom button by circling ICOM for ICOM Voice, ICOM Ring, or ICOM Orig Only, and writing Ring Voice , or Orig Only b.

  • Page 131: Mlx Direct-Line Console

    Assigning Telephone Buttons SA Icom Voice SA Icom Ring Figure 3–6. MLX Direct-Line Console 3–59 Lines/Trunks...

  • Page 132: Analog Direct-Line Console

    Assigning Telephone Buttons DISPLAY CONSOLE WITH DSS 34 BUTTON 22 BUTTON SA Icom Voice SA Icom Ring Alarm Night Conf Trnsfr Recall Drop Serv Send/ Shift 2 Shift 3 Remove Shift 1 Stat Figure 3–7. Analog Direct-Line Console NOTE: If the system has more than 29 lines, Alarm, Night Service, and Send/Remove Message are replaced with lines 30, 31, and 32.
  • Page 133 Assigning Telephone Buttons If the system includes a loudspeaker paging system, consider assigning a programmed Loudspeaker Paging button to DLC positions for one-touch access to the paging equipment. If the system has fewer than 30 lines, the operator-only features (Alarm, Night Service, and Send/Remove Messages) are factory-assigned as shown in Figure 3 6.
  • Page 134 Features Contents Telephone and Extension Features 4–2 Queued Call Console (Hybrid/PBX Only) 4–3 Pool Dial-Out Code Restriction (Hybrid/PBX Only) 4–4 Calling Restrictions 4–4 Forced Account Code Entry 4–5 Microphone Operation 4–5 Remote Call Forwarding 4–6 Fax Message-Waiting Receiver 4–7 Trunk-to-Trunk Transfer 4–8 Extension Copy 4–8...
  • Page 135 Contents Direct Station Selector 4–19 Page Buttons 4–19 Park Zones 4–19 Group-Assigned Features 4–20 Call Pickup Groups 4–21 Group Paging 4–21 Coverage 4–22 Individual Coverage 4–23 Group Coverage 4–24 Group Calling 4–25 Calling Group Options 4–28 System Features 4–31 Transfer Options 4–32 Camp-On Return Time 4–33...
  • Page 136 Features The system offers many optional features. This chapter contains instructions for assigning features in the following categories: Telephone and Extension Features. Individual telephones, consoles, or adjuncts are assigned these features. Some features may be assigned to other equipment at an extension. Operator Features.

  • Page 137: Telephone And Extension Features

    Telephone and Extension Features NOTE: Except for some telephone-specific features, for example, microphone operation, many of the features described in this chapter can be assigned to other equipment, such as a data terminal or fax machine. Therefore, throughout this chapter, the more general term “extension” is often used instead of or in addition to “telephone.”...

  • Page 138: Queued Call Console (Hybrid/Pbx Only)

    Telephone and Extension Features Forms Needed Form 2a, System Numbering: Extension Jacks Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct: MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC): Analog Form 5b, Direct-Line Console (DLC): Digital Form 5c, MFM Adjunct: DLC Form 5d, Queued Call Console (QCC) Form 6b, Optional Extension Features...

  • Page 139: Pool Dial-Out Code Restriction (Hybrid/Pbx Only)

    Telephone and Extension Features Pool Dial-Out Code Restriction (Hybrid/PBX Only) This section contains instructions to tailor the use of dial-out access codes by restricting extensions from making calls on specific trunk pools (for example, those consisting of special-purpose lines/trunks such as WATS or FX) or to reserve trunk pools for data communications only.

  • Page 140: Forced Account Code Entry

    Telephone and Extension Features NOTE: Setting this option to Outward Restrict or Toll Restrict does not allow reliable toll restriction on telephone company lines/trunks that do not require 1 or 0 for toll calls. The Toll Type setting of 1 or 0 allows the system to classify calls as either local or toll, based on the number a user dials.

  • Page 141: Remote Call Forwarding

    Telephone and Extension Features Remote Call Forwarding This section contains instructions to allow users to forward calls to outside numbers, and to allow users to “screen” their calls through use of the Forwarding Delay option. With the Forwarding Delay option activated, incoming calls ring at the called station a specified number of times (from 1 to 9 rings) before the call is forwarded.

  • Page 142: Fax Message-Waiting Receiver

    Telephone and Extension Features 3. If Remote Call Forwarding is enabled, do one of the following: If you wish to disable the Forwarding Delay option, enter in the Delay (0-9) column under the Remote Call Forwarding heading on Form 6b. This causes incoming calls to be forwarded immediately. If wish to enable the Forwarding Delay option for an extension, enter the number of times an incoming call should ring at the called extension (1–9 rings) before the incoming call is forwarded.

  • Page 143: Trunk-To-Trunk Transfer

    Telephone and Extension Features Trunk-to-Trunk Transfer This section contains instructions to allow or disallow trunk-to-trunk transfer at each extension. Trunk-to-trunk transfer may only be performed on ground-start trunks and loop-start trunks with reliable disconnect. Trunk-to-trunk transfer may be disabled for a specific extension. Single-line telephones are restricted from completing a trunk-to-trunk transfer.

  • Page 144: Features That Can Be Copied

    Telephone and Extension Features Table 4–1. Features That Can Be Copied Analog and Analog Feature Only Only ü Account Code Entry ü Authorization Code ü Auto Answer All ü Auto Answer Intercom ü Auto Dial Inside ü Auto Dial Outside ü...
  • Page 145 Telephone and Extension Features Table 4–1, Continued Analog and Analog Feature Only Only Messaging: ü Delete Message ü Leave Message ü Message Light Off ü Next Message ü Posted Message ü Return Call ü Scroll ü Park Pickup: ü Group ü...
  • Page 146 Telephone and Extension Features The following are operator features that can be copied: Alarm Extension Status Off Extension Status 1 Extension Status 2 Missed Reminder Night Service Operator Park Send/Remove Message Planning Form Instructions 1. On page 1 of Form 4a and/or Form 4c, write the extension number of the Master Extension and the extensions to which this template will be copied.

  • Page 147: Operator Features

    Operator Features Operator Features Operator features apply only to DLCs, QCCs, and any Direct Station Selectors (DSSs) connected to them. Forms Needed Form 2a, System Numbering: Extension Jacks Form 2d, System Numbering: Special Renumbers Form 5d, Queued Call Console (QCC) Form 6a, Optional Operator Features Direct-Line Console Use these instructions only if the system has one or more DLCs.

  • Page 148: Queued Call Console (Hybrid/Pbx Mode Only)

    Operator Features Queued Call Console (Hybrid/PBX Mode Only) Use these instructions only if the system has one or more QCCs. Otherwise, skip to the next section, “Direct Station Selector (DSS).” This section contains instructions to set the following QCC operator features: Hold Return Automatic Hold or Release Queue Over Threshold...

  • Page 149: Automatic Hold Or Release

    Operator Features Automatic Hold or Release This section contains instructions to specify whether a call that is in progress on a Call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another Call button. Planning Form Instructions Under the Automatic Hold or Release heading on Form 6a, do one of the following:...

  • Page 150: Elevate Priority

    Operator Features Elevate Priority This section contains instructions to arrange the QCC queue so that important business calls are answered first. NOTE: During high-volume calling periods this means that only high-priority calls are delivered to a QCC within a reasonable amount of time, and low-priority calls go unanswered.

  • Page 151: Message Center

    Operator Features Message Center This section contains instructions to assign this feature when there is more than one QCC operator position and the customer wants one centralized location where employees retrieve messages. Usually only one message center position is necessary, but there can be several QCCs in one room sharing messaging duties.

  • Page 152: Return Ring

    Operator Features Return Ring This section contains instructions to specify the number of rings before an unanswered call is returned from the extension where it was sent to the QCC queue (or QCC message center position). If the system includes a voice mail system, you should increase this number to ensure that the voice mail system gets the call before it is returned.

  • Page 153: Call Types

    Operator Features Call Types This section contains instructions to assign a QCC operator to receive certain types of calls and to set the QCC queue priority level. Planning Form Instructions The Group Coverage Calls section on the back of Form 6a will be completed later in this chapter.

  • Page 154: Direct Station Selector

    Operator Features Direct Station Selector Use these instructions only if the system has Direct Station Selectors (DSSs) connected to MLX operator consoles. Otherwise, skip to the next section, “Group Assigned Features.” This section contains instructions for recording the range of extensions assigned to the Page buttons, and for renumbering the extensions for Park so that the extensions fall within the Page button ranges.

  • Page 155: Group-Assigned Features

    Group-Assigned Features Planning Form Instructions In the Call Park Codes table under the Direct Station Selector heading on Form 6a: Write the new Zone numbers assigned in the Renumber to columns. On Form 2d, System Numbering: Special Renumbers, write the new numbers in the Renumber to column of the Park Zone section of that form.

  • Page 156: Call Pickup Groups

    Group-Assigned Features Call Pickup Groups This section contains instructions for assigning this feature to employees who work in a common area and who do not have a support person for coverage. You can assign up to 30 call pickup groups with up to 15 telephones for each group.

  • Page 157: Coverage

    Group-Assigned Features Planning Form Instructions 1. Determine the number of paging groups needed. 2. For each group, write the name of the group, such as Sales , in the Group ID space on Form 7b. 3. To change the factory-set extension numbers: a.

  • Page 158: Individual Coverage

    Group-Assigned Features Individual Coverage This section contains instructions to allow an arrangement in which calls from one sender are covered by one or more receivers. A receiver can provide primary Individual Coverage or secondary Individual Coverage. A sender can have calls covered by up to eight receivers, and a receiver (such as a secretary) can provide Individual Coverage for more than one sender (up to eight buttons on one receiver telephone).

  • Page 159: Group Coverage

    Group-Assigned Features Group Coverage In Group Coverage, senders are organized into groups, and calls received by any member of the group are sent to a receiver. Any type of telephone (excluding QCCs) can be a member of a coverage group; however, no individual sender can be a member of more than one group.

  • Page 160: Group Calling

    Group-Assigned Features b. List the extension numbers of all senders in the group in the upper block (see Form 2a). c. List the receivers for the group in the lower block by doing one of the following: NOTES: 1. If you have not yet created calling groups, you must defer naming them as receivers until later.
  • Page 161 Group-Assigned Features The system automatically reserves extension numbers 770 through 791 and 7920 through 7929 for calling groups (these may be changed). If operators with DSSs need one-touch Group Calling, renumber the extensions that fall within the Page button ranges. If the system has AUDIX Voice Power/Fax Attendant System, certain extension numbers are reserved as follows: 7924...
  • Page 162 Group-Assigned Features c. Do one of the following: To use a factory-set extension number, write the number in the space provided ( for group 1, for group 2, and so on). To change a factory-set extension number, write the new number in the Renumber to space, and then on Form 2d, System Renumbering: Special Renumbers, write the group name in the Group ID Label column (maximum: 7 characters) and the new...

  • Page 163: Calling Group Options

    Group-Assigned Features Calling Group Options This section contains instructions for following calling group options: Hunt Type Delay Announcement Message-Waiting Receiver Calls-in-Queue Alarm Threshold External Alert for Calls-in-Queue Alarm Overflow Coverage Overflow Threshold Overflow Threshold Time Group Type Only one announcement device can be designated for each calling group; however, more than one calling group can use the same announcement device.
  • Page 164 Group-Assigned Features Planning Form Instructions NOTE: If the system has AUDIX Voice Power/Fax Attendant, you do not need to fill in this information; settings are automatically set by Integrated Administration to factory settings assumed by the AUDIX Voice Power system (and not necessarily those listed for the communications system on Form 7d).
  • Page 165 Group-Assigned Features 6. Under the External Alert for Calls-in-Queue Alarm heading, do one of the following: For no external alert for Calls-in-Queue Alarm, check the No box. To designate an external alert, check the second box and write the extension number for the alert in the space provided (see Form 2b). 7.

  • Page 166: System Features

    System Features System Features System features affect all users and all or most telephones. For more information on system features, see the Feature Reference . This section contains instructions for assigning the following system features: Transfer of calls Camp-On Return Time Call Park Return Time Automatic Callback Extension Status...

  • Page 167: Transfer Options

    System Features Form 10a, Label Form: Posted Message Form 10b, System Speed Dial Transfer Options This section contains instructions for setting the following Transfer feature options to allow users to transfer outside or inside calls to another telephone: Transfer Return Interval One-Touch Transfer Transfer Audible Type of Transfer...

  • Page 168: Camp-On Return Time

    System Features 3. Under the Transfer Audible heading, do one of the following: NOTE: If programmed for Music On Hold and a music source is provided, outside callers who are transferred to a calling group, are waiting in the queue, or outside callers who are parked or camped-on, will hear music while they are waiting.

  • Page 169: Automatic Callback

    System Features Automatic Callback This section contains instructions for setting the number of rings the system should use to alert a caller about a callback attempt. After the specified number of rings, the system abandons the callback attempt. Planning Form Instructions Under the Automatic Callback Interval heading on Form 8a, do one of the following: To keep the factory-set interval, check the 3 rings box.

  • Page 170: Smdr (Station Message Detail Recording)

    System Features SMDR (Station Message Detail Recording) Use these instructions only if connecting a Station Message Detail Recording (SMDR) device. Otherwise, skip to the next section, “Inside Dial Tone.” This section contains instructions for setting up SMDR to keep track of telephone usage.

  • Page 171: Inside Dial Tone

    System Features Inside Dial Tone This section contains instructions for specifying whether the system uses an inside dial tone that is different from or the same as outside line/trunk dial tone. The factory setting is for a different inside dial tone. How you set the system for dial tone is a matter of preference.

  • Page 172: Recall Timer

    System Features SECURITY ALERT: DID numbers that correspond to pool dial-out codes (or facility access codes) can be used to avoid toll restriction, leading to toll abuse and/or fraud. (See Appendix A, “Customer Support Information” for more information about security.) Planning Form Instructions Under the Calls to Unassigned Extensions heading on Form 8a, do one of the following:...

  • Page 173: Rotary

    System Features Rotary This section contains instructions for designating whether dialed digits on rotary-dial lines/trunks are sent one by one as they are dialed or are stored and sent when dialing is completed. Planning Form Instructions Under the Rotary heading on Form 8a, check one of the following: To store digits and send them when dialing is completed, check the Delay (factory setting) box.
  • Page 174 System Features If foreign exchange (FX) or tie trunks are connected to the system, you can enter the exchange in the Allowed List to allow people with restricted telephones to dial numbers to the area code for the FX or tie trunk. As you design each list, consider which numbers need to be called by specific groups of restricted users.

  • Page 175: Disallowed Lists

    System Features Disallowed Lists This section contains instructions for using Disallowed Lists to prevent people from making calls to specific numbers, whether or not restrictions are specified for an extension. You can use this feature instead of restricting telephones totally from making toll or local calls. SECURITY ALERT: Be sure to review the toll fraud information with regard to Disallowed Lists in Appendix A, “Customer Support Information.”...
  • Page 176 System Features Planning Form Instructions On Form 6f: 1. Write the name of the list in the space next to the list number. 2. Write the disallowed area codes, exchanges, and/or star codes in the spaces provided (a maximum of 10 entries for each list). Use the wild card character (“p”) to restrict an exchange from being dialed in any area code.

  • Page 177: Call Restriction Summary

    System Features Call Restriction Summary After the individual telephone forms have been completed, Form 6g, Call Restriction Assignments and Lists, can be used as a summary and telephone programming aid for telephone calling restrictions as designated in this chapter. Planning Form Instructions On Form 6g: 1.

  • Page 178: Night Service With Outward Restriction

    System Features A calling group can be the Night Service group for more than one operator, but only one calling group is allowed for each operator. A DID call directed to a calling group will not receive Night Service treatment. Planning Form Instructions In each column on Form 9a, Night Service: Group Assignment, do the following: NOTE:...

  • Page 179: Night Service With Time Set

    System Features Planning Form Instructions On Form 9b, Night Service: Outward Restriction: 1. The password must be 4 digits and can include the numbers 0 to 9 in any combination. To keep the password private, record it on a separate paper and not on the form.

  • Page 180: Labeling

    System Features Labeling Labeling enhances the capability of display telephones used with the system. The following types of labels appear on display telephones: Extensions and calling groups Posted Messages System Directory/System Speed Dial Labels for extensions are described in Chapter 2, “Control Unit Configuration,” labels for lines/trunks are described in Chapter 4, “Features,”...

  • Page 181: System Speed Dial

    System Features System Speed Dial This section contains instructions for designating systemwide, frequently used numbers. You can assign and store up to 130 three-digit System Speed Dial codes. To call one of these numbers, a caller presses the Feature button and dials a three-digit code.

  • Page 182: Automatic Route Selection (Hybrid/Pbx Only)

    System Features Automatic Route Selection (Hybrid/PBX Only) SECURITY ALERT: ARS should always be used for the best security protection. This section contains instructions for using Automatic Route Selection (ARS) to allow the most cost-effective use of lines/trunks connected to the system, which can mean significant savings for the customer’s business.
  • Page 183 System Features Keep in mind that for 10-digit toll calls, callers must dial 1 before dialing the area code, even if they don’t normally need to dial a prefix to make a toll call. Figure 4 1 provides a sample of a completed ARS worksheet. Planning Form Instructions 1.
  • Page 184 System Features 5. Under the Preferred Trunk Pools heading: a. Determine which of the toll trunk pools is used for calls to the greatest number of different area codes. Write the number of that trunk pool in the space next to For toll calls (Table 17). b.

  • Page 185: Completed Ars Worksheet

    System Features Automatic Route Selection Worksheet* Number of exchanges in the calling area _______________ Number of Area Codes or Exchanges Type of Dial Trunk Pool No. Trunk Type for which Trunk Pool is Used Toll Local Local 20 Exchanges in local area 890 (for 303) in - state WATS All exchanges in area code 303...

  • Page 186: Automatic Route Selection Tables

    System Features Automatic Route Selection Tables This section contains instructions for using the information you recorded on the worksheet to prepare the ARS tables. The system can have as many as 20 ARS tables—16 are programmed and 4 are factory set (Dial 0, Special Number, Default Local, and Default Toll tables).
  • Page 187 System Features 3. Do one of the following: If this is not a 1+7 table, skip to Step 4. If this is a 1+7 table, do one of the following: — If users do not need to dial a 1 to reach numbers within their own area code, check the not within area code box (factory setting).

  • Page 188: Example 1: Form 3F, 6-Digit Table

    System Features Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code Area Code/Exchanges Subpattern A Time of Day _________________ Subpattern B Time of Day _________________ Other...

  • Page 189: Example 2: Form 3F, Area Code Table

    System Features Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code Area Code/Exchanges Figure 4–3. Example 2: Form 3f, Area Code Table 4–54 Features...

  • Page 190: Subpatterns

    System Features Subpatterns For each table (1 through 16, and factory-set Tables 17 and 18), you can select two subpatterns (A and B) that specify routes to be used at different times. You can specify up to six routes for each subpattern. For example, you may want calls to certain area codes routed over WATS lines/trunks during the day;...
  • Page 191 System Features 4. If extra digits at the beginning of the dialed number may be required for the system to place a call on a particular pool, enter the digits (0 through 9) in the same row as the pool number, in the column under the Other Digits heading.

  • Page 192: Subpattern Example

    System Features Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code Area Code/Exchanges 8:00 am 11:00 pm Subpattern A Time of Day _________________...

  • Page 193: Other Digits Example

    System Features Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code Area Code/Exchanges Subpattern A Time of Day _________________ Subpattern B Time of Day _________________ Other...
  • Page 194 System Features 5. If the system must absorb certain leading digits dialed by users to place calls on a particular pool, enter a number in the same row as the pool number, in the Absorb column. Use the number 0 if you do not want absorption. Assign a value of 1 through 11 according to the number of digits you want absorbed, starting with the first digit dialed.

  • Page 195: Digit Absorption Example

    System Features Form 3f Automatic Route Selection Tables* Maximum: 16 Tables. (Make a copy for each table.) Table No. __________ Type of Table 6-Digit Area Code Exchange 1 + 7, dialing from within area code not within area code Area Code/Exchanges Subpattern A Time of Day _________________ Subpattern B Time of Day _________________ Other...
  • Page 196 System Features 6. To complete the Call Type column, enter one of the following: For voice only calls, write For data only calls, write For both voice and data calls, write 7. If you have worked on only one of your planned non-default tables, complete all copies of Form 3f.

  • Page 197: Data Communications

    Data Communications Contents Terminology 5–2 About Data and Video Communications 5–4 Connectivity 5–4 Data Stations 5–5 Modem Data Stations 5–6 Analog Voice and Modem Data 5–7 Modem Data-Only 5–8 MLX Voice and Modem Data 5–9 ISDN Terminal Adapter Data Stations 5–10 MLX Voice and ISDN Terminal Adapter Data 5–11...
  • Page 198 Contents Assigning Lines/Trunks to Data and Video Stations 5–26 Assigning Line Buttons in Hybrid/PBX Mode 5–30 Assigning Pools and Lines/Trunks (Hybrid/PBX Mode) 5–32 Assigning Line Buttons in Key Mode 5–33 Assigning Features to Data Stations 5–34 Pool Dial-Out Code (Hybrid/PBX Only) 5–36 Calling Restrictions 5–37...

  • Page 199: Data Communications

    Data Communications In addition to voice communications capabilities, the system also supports data and video communications to enable users to send or receive data, or establish group or personal video conferences. Planning for data and video communications consists of the following tasks: 1.

  • Page 200: Terminology

    Terminology NOTE: For additional information on 2B Data/Video and for information on connecting video systems to the MERLIN LEGEND system, refer to the Data and Video Reference . For information on ordering desktop video equipment, refer to Marketing Announcement Letter GBCS-96-05-001 Multi-Vendor Desktop Videoconferencing Offer .

  • Page 201: Data Communications

    Terminology Data Communications Equipment (DCE). Data station equipment that enables the transmission of data over digital or analog telephone lines and trunks. DTE requires DCE as follows: — Modem. A type of data communications equipment that converts the DTE’s outgoing digital signals into analog signals for transmission over regular (analog) telephone company lines.

  • Page 202: About Data And Video Communications

    About Data and Video Communications About Data and Video Communications This section provides a high-level overview of the system’s data and video communications capabilities, followed by more detailed information about some of the equipment and concepts introduced in this overview. Connectivity Data communications connectivity enables the system to share resources, as well as to establish and manage connections between computers and other...

  • Page 203: Data Stations

    About Data and Video Communications Data Stations A data station is a hardware configuration used to send and receive data (and/or voice, depending on the equipment). The configuration must include two main components: data terminal equipment (DTE) for input or output of data, along with data communication equipment (DCE) to enable the transmission of data over analog or digital lines/trunks.

  • Page 204: Modem Data Stations

    About Data and Video Communications Modem Data Stations A modem data station uses a modem as its DCE to send and receive data. The modem converts digital signals from the DTE at the originating station into analog signals so the data can be transmitted over analog telephone lines/trunks.

  • Page 205: Analog Voice And Modem Data

    About Data and Video Communications Analog Voice and Modem Data This type of modem data station includes an analog multiline telephone, a modem, and a DTE (a data terminal or PC) (see Figure 5–1). The modem connects to the control unit through the T/R interface of a General-Purpose Adapter (GPA).

  • Page 206: Modem Data-Only

    About Data and Video Communications Modem Data-Only This type of modem data station includes only DTE and a modem (see Figure 5–2). The modem connects to the control unit through an analog port on a T/R module. If the modem does not provide dialing capability, a single-line telephone can be connected to it to provide dial-out capability;...

  • Page 207: Mlx Voice And Modem Data

    About Data and Video Communications MLX Voice and Modem Data This type of analog data station includes an MLX telephone in addition to the DTE and modem (see Figure 5–3). The modem connects to the MLX telephone through the T/R interface of the Multi-Function Module (MFM), which is installed in the MLX telephone.

  • Page 208: Isdn Terminal Adapter Data Stations

    About Data and Video Communications ISDN Terminal Adapter Data Stations An ISDN terminal adapter data station uses an ISDN terminal adapter as its DCE to send and receive data and connects to a digital extension jack (MLX port) on the control unit. If PRI, NI-1 BRI, or T1 Switched 56 facilities (including T1-Tie trunks using T1 Switched 56 service) are assigned to the MLX port, that port may be configured as a 1B Data or 2B Data port.

  • Page 209: Mlx Voice And Isdn Terminal Adapter Data

    About Data and Video Communications MLX Voice and ISDN Terminal Adapter Data This type of ISDN terminal adapter data station includes an MLX telephone in addition to the DTE and ISDN terminal adapter (see Figure 5–4). The ISDN terminal adapter connects to the control unit through an MLX port. The MLX port is shared by both the telephone and the data station but they operate independently of each other and can be used simultaneously.

  • Page 210: Isdn Terminal Adapter Data-Only

    About Data and Video Communications ISDN Terminal Adapter Data-Only This type of digital data station includes only the DTE and ISDN terminal adapter. The ISDN terminal adapter connects the DTE to the system through an MLX extension jack on the control unit (see Figure 5–5). Since the configuration does not include an MLX telephone, if a 7500B data module is used as the ISDN terminal adapter, a 440A4 terminating resistor adapter is required.

  • Page 211: Data Station Configurations

    About Data and Video Communications Summary of Data Station Configurations Table 5–1 describes the extension jacks and equipment required for each data station configuration. Table 5–1. Data Station Configurations Type of Modem or Data ISDN Terminal Module and Telephone GPA or Data Station Adapter...

  • Page 212: Other Supported Data Terminals

    About Data and Video Communications Other Supported Data Terminals Other data equipment that may be connected to the system include analog data terminals using modem connections, such as the following: A local host computer Group III (G3) fax machine An output-only device An input-only device A PC containing an internal modem card can also be connected to a T/R interface.

  • Page 213: Data Hunt Groups

    About Data and Video Communications Data Hunt Groups A data hunt group (DHG) is the same as a voice-extension calling group, except that the group in this case is a group of modems or a group of ISDN terminal adapters (not both). The group can be used to communicate with a local host computer or workstation (gateway) on a LAN.

  • Page 214: Personal Videoconferencing

    About Data and Video Communications Personal Videoconferencing A personal videoconferencing system typically consists of a video camera and an audio unit connected to a PC. The PC connects directly to any available MLX port on a 408 MLX or 008 MLX module by way of a BRI interface card. NOTE: When using the 008 MLX or 408 GS/LS-MLX module for data or video, you must use Version 28 of the module.

  • Page 215: Group Videoconferencing

    About Data and Video Communications Group Videoconferencing A group videoconferencing system consists of a video camera, an audio unit, and a display screen (such as a television) that connect to a CODEC. The CODEC converts the analog voice and video signals into digital form for transmission, and converts the digital signals received back into analog form.

  • Page 216: Personal And Group Video

    About Data and Video Communications Figure 5–6. Personal and Group Video Connections 5–18 Data Communications...

  • Page 217: Planning Overview

    Planning Overview Planning Overview By using the procedures earlier in this book, you should have already reserved the following: Trunk jacks for outside lines/trunks Extension jacks for voice telephone users Extension jacks for either: Analog multiline telephones with a modem data station connected to a General-Purpose Adapter (GPA) MLX telephones with either a modem data station connected using an MFM or a digital data station connected using an ISDN terminal...
  • Page 218 Planning Overview Table 5–3. System Forms To Plan Form Needed Extension jack connections* 2a, System Numbering: Extension Jacks (for modem data stations all configurations) ISDN terminal adapter data stations local host computer connections LAN workstation access connections modem/ISDN terminal adapter pools * video systems (personal or group) Line/Trunk assignments 2a, System Numbering: Extension Jacks...

  • Page 219: Extension Jack Types

    Assigning Extension Jacks Assigning Extension Jacks Following some guidelines about digital extension jacks, this section contains procedures to plan extension jack connections for the following: Modem data-only stations ISDN terminal adapter data-only stations Local host computer data stations LAN workstations Video systems (personal or group) For each type of data station, planning how the data equipment connects to extension jacks on the control unit involves the following tasks:...

  • Page 220: Guidelines For Digital Extension Jacks

    Assigning Extension Jacks Guidelines for Digital Extension Jacks Although only one logical ID is assigned to each digital extension jack, the system automatically assigns two extension numbers: The first extension number shown on Form 2a is assigned to an MLX telephone connected to the extension jack The second extension number assigned to each jack is reserved for an adjunct, such as a ISDN terminal adapter data terminal or desktop video...

  • Page 221: Modem Data-Only Stations

    Assigning Extension Jacks Modem Data-Only Stations A modem data-only station consists of a data terminal connected to the control unit using an internal or external modem. This station does not include a telephone. Assign a basic telephone extension jack on an 012, 016, or 008 OPT module; either an on- or off-premises extension can be connected to an 008 OPT module.

  • Page 222: Lan Workstations

    Assigning Extension Jacks If you have a limited number of ISDN terminal adapters or modems to share among many users, assign some or all of the modems or ISDN terminal adapters to a DHG. In this way, users can access all the devices in the DHG by dialing one extension number.

  • Page 223: Video Systems

    Assigning Extension Jacks Users access the computer by placing a data call to the extension number for either an ISDN terminal adapter or modem (or DHG) depending on the user’s type of data station that is assigned for communication with the local host computer.

  • Page 224: Assigning Lines/Trunks To Data And Video Stations

    Assigning Lines/Trunks to Data and Video Stations Assigning Lines/Trunks to Data and Video Stations The following types of outside lines/trunks are used to make and receive data calls to and from data stations outside of the system: Loop-Start (LS). This is the standard line/trunk for homes and small businesses, and can be used to communicate with outside modem data stations.
  • Page 225 Assigning Lines/Trunks to Data and Video Stations — 400 (LS lines/trunks only) — 800 (LS lines/trunks only) — 408 GS/LS-MLX — 800 GS/LS-ID Analog/Digital Tie. This trunk type “ties” two telephone switching systems together, providing access to all telephones or data equipment on each system.
  • Page 226 Assigning Lines/Trunks to Data and Video Stations PRI. The standard format for ISDN services provided by connection to a 5ESS central office (CO) switch or a 4ESS or DEFINITY toll switch. PRI facilities provide several benefits, including increased speed of data calls to an outside destination, INFO-2 automatic call identification (ANI) service, dynamic B-channel assignment, improved toll restriction, reliable indication of far-end disconnect, and improved...
  • Page 227 Assigning Lines/Trunks to Data and Video Stations When you choose the mode of operation (Key, Behind Switch, or Hybrid/PBX), Intercom (ICOM) or System Access (SA) buttons are assigned automatically to every extension connected to the control unit. However, you can customize the system by changing the factory-set assignments and reassigning line buttons.

  • Page 228: Assigning Line Buttons In Hybrid/Pbx Mode

    Assigning Lines/Trunks to Data and Video Stations Make enough copies of each data form so that you can complete one form for each data station. Complete each form: 1. From Form 2a, System Numbering: Extension Jacks, obtain the identification information for each data station. 2.
  • Page 229 Assigning Lines/Trunks to Data and Video Stations On ISDN terminal adapter data stations, a personal line can be used to make and receive outside data calls. To select the line/trunk for an outgoing call, the caller dials the line/trunk number (801–880). To allow the user at an ISDN terminal adapter data station access to the digital network for making and receiving calls to outside digital data stations, assign PRI, NI-1 BRI, or T1 Switched 56 (including T1-Tie lines using...

  • Page 230: Assigning Pools And Lines/Trunks (Hybrid/Pbx Mode)

    Assigning Lines/Trunks to Data and Video Stations Assigning Pools and Lines/Trunks (Hybrid/PBX Mode) If you want the voice and data station to make and receive outside calls on a specific trunk pool, assign a Pool button. To dedicate a specific line/trunk or pool to receive outside data calls, assign a personal line or pool to a data station or DHG.

  • Page 231: Assigning Line Buttons In Key Mode

    Assigning Lines/Trunks to Data and Video Stations Assigning Line Buttons in Key Mode There are two kinds of line buttons you can assign to data stations used to make and receive data calls: Intercom Ring. Used to make and receive inside data calls only. Outside Line/Trunk.

  • Page 232: Assigning Features To Data Stations

    Assigning Features to Data Stations On a digital or analog data station, the user selects an outside line/trunk by dialing the Idle Line Preference code (usually ) on an ICOM button. On an ISDN terminal adapter data station, the user can also select lines/trunks assigned to the extension by dialing the line number (801 880) assigned to that outside line/trunk.
  • Page 233 Assigning Features to Data Stations Calling Restrictions. These features inhibit line access, and allow companies to control and manage communications costs for outgoing data calls. Data Status. This button allows monitoring of station activity (busy, not busy) at any data station. Although this feature is similar to having an Inside Auto Dial or Signaling button because it lights the green LED to indicate extension-busy status, pressing the button has no effect.

  • Page 234: Pool Dial-Out Code (Hybrid/Pbx Only)

    Assigning Features to Data Stations Forms Needed Data Form 1a, Modem Data Station Data Form 1b, ISDN Terminal Adapter Data Station Form 4e, MFM Adjunct: MLX Telephones Form 5c, MFM Adjunct: DLC Pool Dial-Out Code (Hybrid/PBX Only) Use these instructions only if the system is operating in Hybrid/PBX mode. The factory setting is for all extensions, including data stations, to be restricted from using all dial-out access codes.

  • Page 235: Calling Restrictions

    Assigning Features to Data Stations Calling Restrictions When the system is first set up, all data stations are restricted. This means that only inside (intercom) calls may be made, local and long-distance calls may not be placed from any data station. However, you can unrestrict selected data stations to allow local and long-distance calls.

  • Page 236: Ars Facility Restriction Level

    Assigning Features to Data Stations ARS Facility Restriction Level Use these instructions only if the system is operating in Hybrid/PBX mode. If the system uses ARS for data calls, you can assign a Facility Restriction Level (FRL) to each data station. This value (from 0 to 6) corresponds to the FRL assigned to each route and is used to restrict data users from access to specific routes.

  • Page 237: Creating Data Hunt Groups

    Creating Data Hunt Groups Creating Data Hunt Groups Use these instructions if the system has a group of modems or ISDN terminal adapters. DHGs are data calling groups that provide uniform call distribution among a group of modems or a group of ISDN terminal adapters (such as the ExpressRoute 1000 or 7500B data module).
  • Page 238 Creating Data Hunt Groups Forms Needed Form 2a, System Numbering: Extension Jacks Form 2c, System Numbering: Line/Trunk Jacks If the system has trunk pools, Hybrid/PBX mode only, Form 2c, System Numbering: Line/Trunk Jacks If the system includes voice calling groups, Form 7d, Group Calling If you plan to renumber the factory-set extensions, Form 2d, System Numbering: Special Renumbers Planning Form Instructions...

  • Page 239: Digital Data/Video Stations

    Digital Data/Video Stations Digital Data/Video Stations Use these instructions if the system has digital data/video endpoints. Digital data/video endpoints provide access to voice, as well as high speed digital data and video services over PRI, NI-1 BRI, or T1 Switched 56 facilities. Incoming data/video calls may be received using: Dial Plan Routing (PRI and T1 Switched 56 Data) Tie Line Routing (PRI and T1 Switched 56 Data)
  • Page 240 Digital Data/Video Stations 4. In the Digital Facilities space, enter the method used to access incoming and outgoing facilities. a. In the Digital Facilities In space, enter one of the following for incoming data/video calls: 1. If DFTs are used to receive data/video calls, enter the line/trunk number for each DFT.
  • Page 241 Modifications Contents Preparation 6–2 Adding to the System 6–2 6–i Modifications...
  • Page 242 Modifications This chapter contains instructions for adding trunks, auxiliary equipment, or more telephones to an existing system. It includes the following: The actions that you must take to add to the system The interrelated options or features that you should consider The forms that must be revised or completed To modify the system, perform the following tasks: 1.

  • Page 243: N Preparation

    Preparation Preparation To prepare for modifying the system: 1. Collect the package of completed planning forms. Although you may need to revise only one or two forms, you should have all completed forms available for reference. If you need clean copies of the forms, see Appendix B of the Equipment and Operations Reference .

  • Page 244: Required Line/Trunk And/Or Extension Modules

    Adding to the System Table 6–1. Required Line/Trunk and/or Extension Modules Module 100D 800 400 400 800 008 008 008 012 016 408 408 LS-ID LS trunks GS trunks Tie trunks DID trunks T1 service Emulated LS trunks Emulated GS trunks Emulated Tie trunks PRI services T1 Switched 56...
  • Page 245 Adding to the System 2. On Form 1 (page 2), System Planning, review the completed Control Unit Diagram and determine whether the module type needed is present. Do one of the following: If the module is not in the control unit, skip to Step 4. If the module type needed is already in the control unit, proceed to Step 3.
  • Page 246 Adding to the System 5. Do one of the following: NOTE: Placing additional modules in the control unit requires a recalculation of unit loads. For instructions, see Appendix F and the Equipment and Operations Reference. If the control unit has an available slot to the right, and the guidelines permit placement there, proceed to Step 6.

  • Page 247: Adding New Trunks

    Adding to the System Table 6–2. Adding New Trunks If Adding Complete these Forms Loop-start or ground-start trunks All columns of Form 2c, System Numbering: Line/Trunk Jacks DS1 trunks All Columns of Form 2c, System Numbering: Line/Trunk Jacks and Form 3b, Incoming Trunks: DS1 Connectivity (100D Module) NI-1 BRI trunks All Columns of Form 2c, System Numbering: Line/Trunk Jacks and Form 3i, Incoming Trunks: BRI Options (800 NI-BRI Module)

  • Page 248: Upgrading

    Upgrading Contents Upgrading to Release 4.0 7–2 Upgrade Overview 7–2 Compatibility 7–3 Release 4.0 Forms 7–4 7–i Upgrading...
  • Page 249 Upgrading WARNING: Installation or maintenance of this product by anyone other than qualified personnel may damage or impair the product; your limited warranty does not cover such damage. For details, see your limited warranty in Appendix A, “Customer Support Information.” Hazardous electrical voltages are present inside this product.

  • Page 250: N Upgrading To Release 4.0

    Upgrading to Release 4.0 Upgrading to Release 4.0 This section contains an overview of upgrading from Releases 1.0, 1.1, 2.0, 2.1, and 3.0 to Release 4.0. Although there are hardware modifications incorporated in Release 4.0, you can still use the SPM software, available in both DOS and UNIX System (IS II or IS III) versions.

  • Page 251: Programming Compatibility

    Upgrading to Release 4.0 Compatibility It is important to understand the compatibility between files created on each of the different versions of SPM, not only for upgrading, but also for programming. Table 7 1 summarizes programming compatibility. Table 7–1. Programming Compatibility Program Restore on Version...
  • Page 252 Release 4.0 Forms Release 4.0 Forms Significant changes were made to the planning forms for Release 3.0 (as described in Release 3.0 S ystem Planning ) to reflect enhancements made for Release 4.0. Table 7–2 compares the planning forms for each major release. 7–4 Upgrading...

  • Page 253: Planning Forms

    Release 4.0 Forms Table 7–2. Planning Forms 4.0 Form Title Employee Communication Survey System Planning System Numbering: Extension Jacks System Numbering: Digital Adjuncts System Numbering: Line/Trunk Jacks System Numbering: Special Renumbers (1.0 form Technician’s Run Sheet now included on Form 2c) Incoming Trunks: Remote Access (1.0 form Incoming Trunks—Pools now included on Form 2a) Incoming Trunks: DS1 Connectivity (100D Module)
  • Page 254 Release 4.0 Forms Table 7–2, Continued 4.0 Form Title Pool Dial-Out Code Restrictions Call Pickup Groups Group Paging Group Coverage Group Calling System Features Allowed Lists Disallowed Lists Call Restriction Assignments and Lists Night Service: Group Assignment Call Pickup Groups Night Service: Outward Restriction Group Paging Night Service: Time Set...

  • Page 255: Electromagnetic Interference Information

    Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-tree customer Helpline (1 800 628-2888) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your AT&T representative.

  • Page 256: Canadian Department Of Communications (Doc)

    Customer Support Information Canadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n’émet pas de bruits radioelectriques depassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioelectrique edicté...
  • Page 257 Customer Support Information ¨ If there are no directly terminated trunks, or if the only directly terminated facilities are personal lines, report the number AS5USA-65646-PF-E. ¨ The REN (Ringer Equivalence Number) for all three systems is 1.5A. The facility interface code (FIC) and service order code (SOC): ¨...

  • Page 258: Installation And Operational Procedures

    Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.

  • Page 259: Doc Notification And Repair Information

    Customer Support Information This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: — A call is unanswered — A busy tone is received — A reorder tone is received Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules.

  • Page 260: Communications Du Canada Et La Réparation

    Customer Support Information Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected. This precaution may be particularly important in rural areas. CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority or...
  • Page 261 Customer Support Information Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.
  • Page 262 Customer Support Information MERLIN LEGEND D.O.C. Ministère des Communications Location Label Placement du Canada emplacement de l’étiquette A–8 System Planning...

  • Page 263: Security Of Your System

    Customer Support Information Security of Your System: Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.

  • Page 264: Toll Fraud Prevention

    Customer Support Information To minimize the risk of unauthorized access to your communications system: Use a nonpublished Remote Access number. Assign access codes randomly to users on a need-to-have basis, keeping a log of all authorized users and assigning one code to one person.
  • Page 265 Customer Support Information The following is a discussion of how toll fraud is often perpetrated and ways to prevent unauthorized access that can lead to toll fraud. Physical Security, Social Engineering, and General Security Measures Criminals called hackers may attempt to gain unauthorized access to your communications system and voice messaging system in order to use the system features.
  • Page 266 Customer Support Information No one outside of AT&T needs to use the MERLIN LEGEND Communications System to test facilities (lines/trunks). If a caller identifies him or herself as an AT&T employee, the system manager should ask for a telephone number where the caller can be reached. The system manager should be able to recognize the number as an AT&T telephone number.
  • Page 267 Customer Support Information Security Alert: The MERLIN LEGEND system ships with ARS activated with all extensions set to Facility Restriction Level 3, allowing all international calling. To prevent toll fraud, ARS Facility Restriction Levels (FRLs) should be established using: FRL 0 for restriction to internal dialing only FRL 2 for restriction to local network calling only FRL 3 for restriction to domestic long distance (excluding area code 809 for the Dominican Republic as this is part of the...
  • Page 268 Customer Support Information Additional general security for voice messaging systems: Use a secure password for the General Mailboxes. The default administration mailbox, 9997, must be reassigned to the system manager’s mailbox/extension number and securely password protected. All voice messaging system users must use secure passwords known only to the user.
  • Page 269 Customer Support Information If Remote Call Forwarding (RCF) is required, MERLIN LEGEND Communications System owners should coordinate with their AT&T Account Team or authorized dealer to verify the type of central office facility used for RCF. If it is a ground-start line/trunk, or if it is a loop-start line/trunk and central office reliable disconnect can be ensured, then nothing else needs to be done.

  • Page 270: Other Security Hints

    Customer Support Information If a customer chooses to use the Remote Access feature without a security adjunct, then multiple barrier codes should be employed, with one per user if the system permits. The MERLIN LEGEND system permits a maximum of 16 barrier codes. The maximum length should be used for each barrier code, and should be changed periodically.
  • Page 271 Customer Support Information Be suspicious of any caller who claims to be with the telephone company and wants to check an outside line. Ask for a callback number, hang up and confirm the caller’s identity. Never distribute the office telephone directory to anyone outside the company;...
  • Page 272 Customer Support Information Establishing a Policy As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice messaging system: Change passwords frequently (at least quarterly). Changing passwords routinely on a specific date (such as the first of the month) helps users to remember to do so.
  • Page 273 Customer Support Information Choosing Passwords Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: All the same numbers (for example, 1111, 666666) Sequential characters (for example 123456) Numbers that can be associated with you or your business, such as your name, birthday, business name, business address, telephone number, or social security number.

  • Page 274: Limited Warranty

    Customer Support Information Limited Warranty and Limitation of Liability AT&T warrants to you, the customer, that your MERLIN LEGEND Communications System will be in good working order on the date AT&T or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
  • Page 275 Customer Support Information Limitation of Liability Except as provided below, the liability of AT&T and its affiliates and suppliers for any claims, losses, damages, or expenses from any cause whatsoever (including acts or omissions of third parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed the lesser of: (1) the direct damages proven;...

  • Page 276: Remote Administration

    Customer Support Information Remote Administration and Maintenance The Remote Administration and Maintenance feature of your telecommunications system, if you choose to use it, permits users to change the system features and capabilities from a remote location. The Remote Administration and Maintenance feature, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network.
  • Page 277 Customer Support Information If your Remote Administration and Maintenance feature requires that someone in your office transfer the caller to the Remote Administration and Maintenance extension, you should impress upon your employees the importance of only transferring authorized individuals to that extension.
  • Page 278 Customer Support Information A–24 System Planning...

  • Page 279: B–1. Forms

    System Forms This appendix contains one copy of each system planning form. The forms are in numerical order and organized according to planning purpose as shown in Table B 1. You should make copies of these forms and use the copies, keeping the originals for future use.
  • Page 280 System Forms Table B–1, Continued Used for Planning Form No. Form Title Incoming Line/Trunk Incoming Trunks: Remote Access Connections Incoming Trunks: DS1 Connectivity (100D Module) Incoming Trunks: Tie Incoming Trunks: DID Automatic Route Selection Worksheet Automatic Route Selection Tables Automatic Route Selection Default and Special Numbers Tables LS-ID Delay Incoming Trunks: BRI Options...

  • Page 281: Data Forms

    Data Forms This appendix contains one copy of each data form. The forms are listed in Table C 1. You should make copies of these forms and use the copies, keeping the originals for future use. Table C–1. Data Forms Form No.
  • Page 282 T1/PRI Review To ensure compatibility with the system, all local offerings of DS1 configurations must be reviewed by AT&T National Technical Marketing (NTM) personnel. This review begins when NTM receives the “T1/PRI Planner” form. This appendix contains instructions for completing the planner, including a blank form. You should make copies of the form pages and use the copies, keeping the originals for future use.
  • Page 283 T1/PRI Review 5. Under the Installation heading: a. Write the “Due Date” on which the installation is scheduled to be complete. b. Write the date the equipment is scheduled for delivery to the customer in the Materials-on-Job Date space. 6. Under the Installation Contacts heading, list the names and telephone numbers of the personnel responsible for the equipment order and its installation: a.
  • Page 284 T1/PRI Review c. For the model number(s) of the CSU(s), do one of the following: If the CSU is the ACCULINK 3150, check the box for the ACCULINK 3150. If the CSU is not the ACCULINK 3150, check the Other box and write the manufacturer’s name and model number in the space provided at the bottom of the page.

  • Page 285: D–1. Sample Network Planning Map

    T1/PRI Review Network Planning Map CONTROL UNIT Clock 100D 100D 100D MODULE 1 MODULE 2 MODULE 3 SLOT:____ SLOT:____ SLOT:____ Approximate Approximate Approximate Distance_____ 100 ft Distance_____ 160 ft Distance_____ Acculink 3150 Acculink 3150 Acculink 3150 Other* Other* Other* None None None Connection 1...
  • Page 286 T1/PRI Review NTM also evaluates the complexity of the facility configuration requested. Examples of complex configurations are connections into PBX networking applications, connections to multiplexing arrangements, or applications that involve customer engineering or design. NTM then does one of the following: If an order is considered complex, NTM directs you to the Business Communications System (BCS) National Engineering Center (NEC).
  • Page 287 T1/PRI Review 4. If the type of service is PRI, complete the PRI Identification Service section by doing one of the following: If you are not planning to use the number identification service, check the No box and proceed to Step 5. If you are planning to use the identification services, check the Yes box and check the service planned: —...
  • Page 288 DS1 Connectivity Ordering After the contract is signed, the sales representative or authorized dealer contacts the DS1 connectivity vendor to discuss the T1/PRI service order. The vendor needs information about the communications system as well as customer identification. Table E 1 describes the kind of information the vendor requires.
  • Page 289 DS1 Connectivity Ordering Channel Service Unit Manufacturer AT&T Other _____ Model 3150 __________ Reg. Number AW2USA-74673-DD-E __________ Facility Interface Codes: Digital D4 Framing Digital ESF Framing Digital ESF and B8ZS Standard CSU jacks and test point provided Audible Ringing Source Digital PBX Channel Service Testing Service...

  • Page 290: Unit Load Rules

    Unit Load Calculation A unit load is a measure of power (1.9 watts) used to determine the electrical load that the following components have on each carrier’s power supply: Telephones and Adjuncts. Only the telephones and adjuncts that connect to the analog and digital ports on the control unit require unit load calculation.

  • Page 291: Calculating Unit Loads

    Unit Load Calculation Unit Loads for the Hybrid/PBX Mode The 391A1 and 391A2 power supplies have a maximum rating of 54 unit loads and generally can support six modules of any type in a system in Hybrid/PBX mode without exceeding the 54-unit maximum. If, however, both of the following conditions are true, the unit loads on a carrier can exceed the 54-unit maximum: All six carrier slots are occupied by MLX or analog multiline telephone modules...

  • Page 292: (Hybrid/Pbx Mode)

    Unit Load Calculation Hybrid/PBX mode only: Calculate the total number of MLX and analog multiline telephones. Number of MLX-20L telephones connected to modules in the carrier: __________________ Number of MLX-28D telephones connected to modules in the carrier: __________________ Number of 34-button analog multiline telephones connected to modules in the carrier: __________________ Total of MLX-20L, MLX-28D, and 34-button analog...
  • Page 293 Unit Load Calculation Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified Network Access Lines* NI-1 BRI GS/LS Telephones MLX-10 MLX-10D MLX-10DP MLX-28D MLX-20L BIS-10 BIS-22 BIS-22D BIS-34 BIS-34D MLC-5 MDC 9000 MDW 9000 10-Button Basic 10-Button HFAI 34-Button Basic 34-Button DLX 34-Button BIS...
  • Page 294 Unit Load Calculation 7. Try to exchange modules between carriers to reduce the unit loads to 54 (if a 391A1 or 391A2 power supply is installed) or 75 (if a 391A3 power supply is installed). (Remember that the 100D, 800 NI-BRI, 400, 400 GS/LS, 800, and 800 GS/LS modules have unit loads of 0.0.) Repeat Steps 1 through 6 to recalculate unit loads for the new configuration.
  • Page 295 Unit Load Calculation Continued from previous page Module Qty x Unit Load = Total Hybrid/PBX Equipment or Modified MDC 9000 MDW 9000 10-Button Basic † Optional Equipment 10-Button HFAI 34-Button Basic 34-Button DLX 34-Button BIS 34-Button BIS/DIS Single-Line Telephone ‡ Direct Station Selector General-Purpose Adapter Hands-Free Unit...
  • Page 296 NI-1 BRI Review This appendix contains instructions for completing the NI-1 BRI Planner Form. If you have questions while completing the form prior to the sale, contact the AT&T National Technical Marketing (NTM) engineers. Once the contract has been signed and the forms are completed, make a photocopy of the forms for your records and forward the forms to the technician who will do the installation.
  • Page 297 NI-1 BRI Review To properly order and administer NI-1 BRI service, it may be necessary to contact the local service provider to determine what services are available and the type of switching equipment used. See Appendix H, “NI-1 BRI Provisioning” for detailed information that the local service provider may require in order to supply the necessary connections.
  • Page 298 NI-1 BRI Review 9. Contact the local service provider and determine what type of CO switch serves your area (such as, AT&T 5ESS, Northern Telecom DMS-100, or Siemens SSC EWSD). Enter this information under the Type of CO Switch heading on page 2 of the form. 10.
  • Page 299 NI-1 BRI Review For the Siemens SSD EWSD switch, each MLH group must be assigned as either voice or data; alternate voice/data is not supported as mixing the two types in one group could create call interference. This constraint does not apply to the AT&T 5ESS or the Northern Telecom DMS-100 switches.
  • Page 300 NI-1 BRI Review 12. Specify the total number of BRI lines under the Number of BRI Lines Ordered heading. 13. If CPN/BN is available with the BRI lines ordered, check the CPN/BN box under the Additional Features heading. 14. Make a copy of the NI-1 BRI Planner for your records and forward the original to the technician who will perform the installation.
  • Page 301 NI-1 BRI Provisioning This appendix provides detailed information concerning the features and translations that make up the ISDN Ordering Code (IOC) standardized capability package “S”, as well as the Multi-Line Hunt (MLH) feature. The MLH feature is provisioned using either the Multi-Line Hunt Group or Series Completion feature, depending on the CO switch type.

  • Page 302: At&T 5Ess Switch Translations

    NI-1 BRI Provisioning AT&T 5ESS Switch Translations For the AT&T 5ESS switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that in order to have simultaneous calls on the two B-channels, two Directory Numbers (DNs) must be assigned with this package.
  • Page 303 NI-1 BRI Provisioning Fields that must be populated on Screens 4, 5, and 6: CKT TN < enter TN > < enter LCC > CKT LCC CKT RAX < enter RAX value > TERMTYP <TYPEA> DISPLAY <Y> <1> CSV CHL <ANY>...
  • Page 304 NI-1 BRI Provisioning DN2 Translations (Note: DSL information was built with DN1) Fields that must be populated on Screens 1, 2, 3 and 4: <C plus second Telephone number > DSL TN ASSOC <U> < enter OE and type > <...
  • Page 305 NI-1 BRI Provisioning Series Completion Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on one main DSL and three DNs forming a linear series completion group. Voice hunting is provided using Series Completion (Field 87, SERHLN).
  • Page 306 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 3 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (USER INFO) >28. USPID 0122287000 29. MAXB CHL 1 30. ACT USER Y 31. PPB1 USR N 32. PPB2 USR N 33. AGI 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8...
  • Page 307 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 6 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT >106. BFGN ______ _ 109. FEATURE LIST (FL) ROW FEATURE A P C R FEATURE A P C R FEATURE A P C R FEATURE A P C R 1 /LIDLXA Y _ N N 10 ______ _ _ _ _ 19 ______ _ _ _ _ 28 ________ _ _ _ _ 2 /CPCPFA...
  • Page 308 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 9 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >176. CALL FORWARDING FEATURE PARAMETERS (CF) FEATURE FWD TO DN TIMEOUT BSRING SIMINTER SIMINTRA /CFDBLAC 2228701 __________ ________________ __________ ________________ __________ ________________ __________ ________________...
  • Page 309 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 12 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (PPB1) >245. PPB1 TN _______ 254. RATE _____ 264. H PVC LCN 246. LCC 255. N2 265. L IN LCN 247. RAX 256. T1 ____ 266.
  • Page 310 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228701 SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5. TERM ____ BRCS FEATURE LIST (*)6. DSL OE _ __________ BRCS FEATURE PARAMETERS 7 to 9 (*)9.
  • Page 311 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228701 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35. CKT LCC 46. CSV 55. CSD 36. CKT RAX 47. CSV CHL 56. CSD CHL 37.
  • Page 312 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135. MOH ALW 147. EDS:GRPNM ________ 159. PRIORITY Q 136. IDP NAME ________ 148. BCLID GRP ________ 160.
  • Page 313 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228703 SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5. TERM ____ BRCS FEATURE LIST (*)6. DSL OE _ __________ BRCS FEATURE PARAMETERS 7 to 9 (*)9.
  • Page 314 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228703 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35. CKT LCC 46. CSV 55. CSD 36. CKT RAX 47. CSV CHL 56. CSD CHL 37.
  • Page 315 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135. MOH ALW 147. EDS:GRPNM ________ 159. PRIORITY Q 136. IDP NAME ________ 148. BCLID GRP ________ 160.
  • Page 316 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 1 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (*)1. DSL TN C 2228704 SERVICES AND FEATURES SCREENS (*)4. MLHG ____ ------------------------ ------- (*)5. TERM ____ BRCS FEATURE LIST (*)6. DSL OE _ __________ BRCS FEATURE PARAMETERS 7 to 9 (*)9.
  • Page 317 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 4 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (CKT) >34. CKT TN 2228704 CIRCUIT VOICE (CSV) CIRCUIT DATA (CSD) 35. CKT LCC 46. CSV 55. CSD 36. CKT RAX 47. CSV CHL 56. CSD CHL 37.
  • Page 318 NI-1 BRI Provisioning 5ESS SWITCH LABNSC1 SCREEN 7 OF 14 RECENT CHANGE 23.8 DSL/BRCS ASSIGNMENT (HIGH RUNNER FEATURE PARAMETERS) >134. TG:GRPID 146. ACSR GRPNM ________ 158. QALWD 135. MOH ALW 147. EDS:GRPNM ________ 159. PRIORITY Q 136. IDP NAME ________ 148. BCLID GRP ________ 160.

  • Page 319: Northern Telecom Dms-100 Switch Translations

    NI-1 BRI Provisioning Northern Telecom DMS-100 Switch Translations For the Northern Telecom DMS-100 switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that the assignment of two DNs is required for this package. The DMS-100 switch also allows alternate voice and data hunting on one DN through the Multi-Line Hunt Group feature.
  • Page 320 NI-1 BRI Provisioning Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> < enter DN > <ISDNKSET> < enter group name > GROUP SUBGRP < enter subgrp value > < enter ncos value > NCOS SNPA <...
  • Page 321 NI-1 BRI Provisioning <$> EKTS <N> SPIDSFX option SPID_SUFFIX < enter spid suffix value > option VERSION <FUNCTIONAL> ISSUE <2> Associate new DN with LTID using the NEW command: SONUMBER <<cr> or $> < enter DN > <ISDNKSET> GROUP < enter group name > <...
  • Page 322 NI-1 BRI Provisioning Multi-Line Hunt Group Feature Translations The sample screens shown below illustrate the translations for alternate voice and data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular hunt group. This hunting is provided using the Multi-Line Hunt Group feature.
  • Page 323 NI-1 BRI Provisioning QLT PSATS 141 LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257141 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 01 TEI: DYNAMIC...
  • Page 324 NI-1 BRI Provisioning QLT PSATS 142 LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257142 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 02 TEI: DYNAMIC...
  • Page 325 NI-1 BRI Provisioning LTID: PSATS SNPA: 201 DIRECTORY NUNBER: 2257143 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 0 07 01 TEI: DYNAMIC CUSTGRP: MDCSCA...
  • Page 326 NI-1 BRI Provisioning LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257144 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 01 TEI: DYNAMIC CUSTGRP: MDCSCA...
  • Page 327 NI-1 BRI Provisioning LTID: PSATS SNPA: 201 DIRECTORY NUMBER: 2257145 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 1 10 02 TEI: DYNAMIC CUSTGRP: MDCSCA...
  • Page 328 NI-1 BRI Provisioning LTID: PSATS 146 SNPA: 201 DIRECTORY NUMBER: 2257146 LT GROUP NO: 13 LTCLASS: BRAFS DEFAULT LOGICAL TERMINAL: N EKTS: N CACH: N BEARER SERVICE RESTRICTIONS: NOPMD CS: Y PS: N VERSION: FUNCTIONAL ISSUE: 2 SPID-SUFFIX: LEN: HOST 01 0 07 01 TEI: DYNAMIC CUSTGRP:...
  • Page 329 NI-1 BRI Provisioning LEN: HOST 01 1 10 02 ISG: 0 DCH: 1 ISG BRA Channel: 21 CARCODE: BX27AA PADGRP: NPDGP PM NODE NUMBER : PM TERMINAL NUMBER: LTID BCH/ISG Bd ------------- ---------- DYNAMIC PSATS DYNAMIC PSATS LEN: HOST 01 0 07 01 ISG: 0 DCH: 1 ISG BRA Channel: 24 CARCODE: BX27AA...
  • Page 330 NI-1 BRI Provisioning Siemens SSC EWSD Switch Translations For the Siemens SSC EWSD switch, Capability Package “S” includes alternate voice/circuit-switched data on two B-channels. It also supports Calling Number Identification on data and voice connections. Please note that the assignment of two Directory Numbers (DNs) is required for this package.
  • Page 331 NI-1 BRI Provisioning DISPSUB:DN=6855917; NPA = 215 DN = 6855917 EQN = 20-0-5-4 MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56 &C64 MASKNO:04535 CT = VI MASKNO:04396 LCC = BVCE RAX = 1 MASKNO:03785 BCHCT = 2 MASKNO:06282 IBCHCT = 2...
  • Page 332 NI-1 BRI Provisioning DISPSUB:DN=6855919; NPA = 215 DN = 6855919 EQN = 20-0-5-4 MASKNO:03800 CAT = IBA MASKNO:03774 BCHDN = 2 MASKNO:03798 BCDN = SP &AU3 &C56 &C64 MASKNO:04535 CT = VI MASKNO:04396 LCC =BVCE RAX = 1 MASKNO:03785 BCHCT = 2 MASKNO:06282 IBCHCT = 2 MASKNO:06288...
  • Page 333 NI-1 BRI Provisioning Series Completion Feature Translations The information listed below provides the translation for either voice or data hunting on three Digital Subscriber Lines (DSLs) and six Directory Numbers (DNs) forming a circular series completion group. The screens shown in this section are examples, DNs shown on these screens should be replaced with applicable data.
  • Page 334 NI-1 BRI Provisioning CONTINUATION TEXT 0001 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:08 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6851189. EQN = 20-0-00-01. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
  • Page 335 NI-1 BRI Provisioning CONTINUATION TEXT 0003 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:15 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851189. EQN = 20-0-00-01. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
  • Page 336 NI-1 BRI Provisioning CONTINUATION TEXT 0005 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:22 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6851289. EQN = 20-0-00-01. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
  • Page 337 NI-1 BRI Provisioning CONTINUATION TEXT 0007 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:29 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 1. TSPID = 2156851189. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0008 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
  • Page 338 NI-1 BRI Provisioning CONTINUATION TEXT 0010 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:38 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-00-01. USID = 2. TSPID = 2156851289. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0011 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
  • Page 339 NI-1 BRI Provisioning CONTINUATION TEXT 0012 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:44 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6852199. EQN = 20-0-05-00. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
  • Page 340 NI-1 BRI Provisioning CONTINUATION TEXT 0014 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:51 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852199. EQN = 20-0-05-00. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
  • Page 341 NI-1 BRI Provisioning CONTINUATION TEXT 0016 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:22:58 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6852299. EQN = 20-0-05-00. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
  • Page 342 NI-1 BRI Provisioning CONTINUATION TEXT 0018 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:05 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 1. TSPID = 2156852199. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0019 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
  • Page 343 NI-1 BRI Provisioning CONTINUATION TEXT 0021 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:13 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 20-0-05-00. USID = 2. TSPID = 2156852299. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0022 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
  • Page 344 NI-1 BRI Provisioning CONTINUATION TEXT 0023 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:20 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DN. NPA = 215. DN = 6853119. EQN = 40-0-02-04. BCHDN = 2. BCDN = SP. BCDN = AU3. BCDN = C56. BCDN = C64.
  • Page 345 NI-1 BRI Provisioning CONTINUATION TEXT 0025 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:27 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853119. EQN = 40-0-02-04. CT = CMD. CAT = IBA. LCC = PKGSD. RAX = 1. COS = ICND.
  • Page 346 NI-1 BRI Provisioning CONTINUATION TEXT 0027 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:34 0959 OMT-00/LEONLY 2816/04328 SUBSCRIBER MASKNO:04328 MASKNO:00000 VIEW = DNCT. NPA = 215. DN = 6853219. EQN = 40-0-02-04. CT = VI. CAT = IBA. LCC = PKGSV. RAX = 1. COS = ICND.
  • Page 347 NI-1 BRI Provisioning CONTINUATION TEXT 0029 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:40 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 1. TSPID = 2156853119. TERMLIM = 1. TSPCOS = CHDBCHR: INTERRUPTION TEXT JOB 0959 CONTINUATION TEXT 0030 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18...
  • Page 348 NI-1 BRI Provisioning CONTINUATION TEXT 0032 NAVK1/BELLCORNJRB/APS 13.0 PS0071/000 96-01-18 16:23:49 0959 OMT-00/LEONLY 2816/04328 TERMINAL SERVICE PROFILE DATA MASKNO:04328 MASKNO:00000 VIEW = TSP. EQN = 40-0-02-04. USID = 2. TSPID = 2156853219. TERMLIM = 1. TSPCOS = CHDBCHR: END JOB 0959 EXEC'D H–48 System Planning...
  • Page 349 Glossary 7500B data module See ISDN 7500B Data Module . account code Code used to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. ACCUNET AT&T’s switched digital service for 56-kbps, 64-kbps restricted, and 64-kbps clear circuit-switched data calls. address A coded representation of the destination of data or of the data's originating terminal, such as the dialed extension...
  • Page 350 Glossary application Software and/or hardware that adds functional capabilities to the system. For example, MERLIN Identifier is an application that provides caller identification information (if available in the local area or jurisdiction). (Automatic Route Selection) System feature that routes calls on outside trunks according to the number dialed and trunk availability.
  • Page 351 Glossary Automatic Route See ARS . Selection Tie trunk on which incoming calls are routed to an operator automatic-start tie trunk or other designated destination without a start signal, as soon as the trunk is seized; the destination is specified during programming.
  • Page 352 Glossary binary code Electrical representation of quantities or symbols expressed in the base-2 number system, which includes zeros and ones. bipolar 8 zero See B8ZS . substitution bipolar signal Digital signal in which pulses (ones) alternate between positive and negative. See also AMI , B8ZS , and bipolar violation .
  • Page 353 Glossary Multiconductor electrical path used to transfer information over a common connection from any of several sources to any of several destinations. button Key on the face of a telephone that is used to access a line, activate a feature, or enter a code on a communications system.
  • Page 354 Glossary (common-channel signaling) Signaling in which one channel of a group of channels carries signaling information for each of the remaining channels, permitting each of the remaining channels to be used to nearly full capacity. In the system’s 100D module, channel 24 can be designated as the signaling channel for channels 1–23.
  • Page 355 Glossary codec (coder-decoder) Device used to convert analog signals such as speech, music, or television to digital form for transmission over a digital medium and back to the original analog form. common channel See CCS . signaling communications Software-controlled processor complex that interprets system dialing pulses, tones, and or keyboard characters and makes the proper interconnections both inside and...
  • Page 356 Glossary D4 framing format Framing format consisting of a sequence of individual frames of 24 eight- bit slots and one signal bit (193 bits) in a 12-frame superframe. See also ESF . Data-channel See D-channel . data See DCE . communications equipment data hunt group...
  • Page 357 Glossary (data hunt group) Group of analog or digital data stations that share a common access code. Calls are connected in a round-robin fashion to the first available data station in the group. dial access See feature code . Dialed Number See DNIS .
  • Page 358 Glossary direct facility (DFT) See personal line . termination See DID. Direct Inward Dialing See DLC . Direct-Line Console Direct Station See DSS . Selector display buttons Buttons on an MLX display telephone used to access the telephone’s display. (Direct-Line Console) Telephone used by a system operator to answer outside calls (not directed to an individual or a group) and inside calls, transfer calls, make outside calls for users with outward calling restrictions, set...
  • Page 359 Glossary E&M signaling Trunk supervisory signaling, used between two communications systems, in which signaling information is transferred through two-state voltage conditions (on the Ear and Mouth leads) for analog applications and through two bits for digital applications. See also tie trunk . (Electronic Industries Association) Physical interface, specified by the EIA , that transmits and EIA-232-D...
  • Page 360 Glossary extension Programming performed at an extension to customize programming telephones for personal needs; users can program features on buttons, set the telephone ringing pattern, and so on. See also centralized telephone programming and system programming . extended See ESF . superframe format facility Equipment (often a trunk ) constituting a...
  • Page 361 Glossary foil shield Copper foil sheet (for power units) used to prevent excessive noise on the module. forced idle Condition of the system during certain programming or maintenance procedure; system prevents initiation of new calls. foreign exchange See FX . frame One of several segments of an analog or digital signal that has a repetitive characteristic.
  • Page 362 Glossary Hands Free Answer See HFAI . on Intercom hands-free unit See HFU . headset Lightweight earpiece, microphone, and adapter used for hands-free telephone operation. HFAI (Hands Free Answer on Intercom) Feature that allows a user to answer a voice-announced call. (Hands-Free Unit) Unit for older analog multiline telephones that allows users to make and receive calls on the speakerphone without using the handset.
  • Page 363 Glossary Integrated Capability of IS III that simplifies the programming of Administration common information for the system, AUDIX Voice Power , and, if it is also installed, Fax Attendant System . Integrated Services See ISDN . Digital Network Integrated Solution See IS II/III .
  • Page 364 Glossary ISDN terminal A type of data station that includes an ISDN terminal adapter data station adapter as its DCE. It may also include an MLX telephone for simultaneous voice and data (ISDN terminal adapter data-only station). These data stations connect to MLX extension jack modules for digital transmission of data over a DS1 facility.
  • Page 365 Glossary line coding Pattern that data assumes as it is transmitted over a communications channel. line compensation Adjustment for the amount of cable loss in decibels (dB), based on the length of cable between a 100D module and a channel service unit ( CSU ) or other far-end connection point.
  • Page 366 Glossary memory card Storage medium, similar in function to a floppy disk, that allows information to be added to or obtained from the communication system through the PCMCIA interface slot on the processor module. MERLIN Identifier Adjunct that allows users to receive, store, and use information provided by caller identification services provided by the local telephone company.
  • Page 367 Glossary modem pool Pair, or group of pairs, of modems and data modules with interconnected RS-232 interfaces that converts digital signals to analog, or analog signals to digital, thereby allowing users with ISDN terminal adapter data stations to communicate with users who have analog modem data stations .
  • Page 368 Glossary off-hook A telephone is said to be off-hook when the user has lifted the handset, pressed the Speaker button to turn on the speakerphone, or used a headset to connect to the communications system or the telephone network. See OPT . off-premises telephone ones density...
  • Page 369 Glossary (personal computer) PCMCIA memory (Personal Computer Memory Card International Association memory card) See memory card . card personal line Central office trunk that terminates directly on one or more telephones. In Hybrid/PBX mode , a personal line cannot be part of a trunk pool . Also called “DFT” (direct facility termination).
  • Page 370 Glossary processor module Module in the second slot of the control unit (Slot 0, to the right of the power supply module ). Includes the software and memory that runs the system. programming port Reassignment of the system programming jack position to reassignment any of the first five extension jacks on the first MLX module in the control unit.
  • Page 371 Glossary ring generator Circuit pack added to the power supply that generates a high-voltage, 20–30 Hz signal to ring a telephone. riser cable Cable that runs between floors in a multistory building and connects wiring closets. RS-232 Physical interface, specified by the Electronics Industries Association ( EIA ), that transmits and receives asynchronous data at distances of up to 50 feet (15 m).
  • Page 372 Glossary SMDR printer Printer used to produce SMDR reports. Connected to the system by an RS-232 jack on the processor module. See SDN . Software Defined Network special character Pause, Stop, or End-of-Dialing signal in a programmed dialing sequence such as an Auto Dial or Personal Speed Dial number.
  • Page 373 Glossary system Procedure used to change the numbers assigned to renumbering telephones, adjuncts, calling group s, paging groups, park zones, remote access , and lines/trunks. Type of digital transmission facility that in North America transmits at the DS1 rate of 1.544 Mbps. (time-division multiplex) Process where the transmission channel is divided into time slots.
  • Page 374 Glossary unrestricted data Unrestricted data channels (also called clear data channel channels) allow the transmission of occurrences of more than seven contiguous zero bits. If an unrestricted data channel is requested and only restricted channels are available, the call will be rejected. See also restricted data channel.
  • Page 375 Index features, 4-3 jacks, 2-24–2-25 optional features, 4-3 Analog voice and modem data stations lines/trunks, 5-29 008 MLX module, 2-3 overview, 5-7 008 module, 6-3–6-4 Answer supervision time, 3-37–3-38 008 OPT module Applications AUDIX Voice Power, 2-26 AT&T Attendant, 2-25 extension capacity, 2-3 AUDIX Voice Power/Fax Attendant, 2-25 MERLIN MAIL voice messaging system, 2-26...
  • Page 376 Index subpatterns, 4-55–4-61 names, 4-26 tables, 4-51–4-55, 4-52, 4-61 options, 4-28–4-31 type of dialing, 4-48 overflow coverage, 4-30 worksheet, 4-47–4-51 overflow threshold, 4-30 Automatic Route Selection (ARS) Tables, 4-51–4-55 overflow time threshold, 4-30 Auxiliary equipment, 6-6 overview, 4-25–4-28 types, 4-30 Calling restrictions Automatic Route Selection (ARS), 5-38 data stations, 5-35, 5-37...
  • Page 377 Index Individual Coverage, 4-23–4-24 configuration, 5-12–5-13 overview, 4-22–4-23 configurations, 5-15–5-19 primary, 4-23 Data Status, 5-35 receivers, 4-22, 4-23–4-24 description, 5-5–5-6 secondary, 4-23 digital extension jacks, 5-22 senders, 4-22 extension jacks for, 5-22–5-26, 5-1 Coverage delay interval, 4-24 GPA, 5-1 Coverage VMS, 4-9 Idle Line Preference, 5-35 ISDN terminal adapter data-only, 5-23 LAN host computer, 5-23–5-24...
  • Page 378 Index Direct, 4-62 Extension jacks Direct Inward Dial (DID) trunks data stations, 5-22, 5-1 blocks and, 3-40 identifying, 2-13 data station configuration, 5-27 LAN data stations, 5-23–5-26 dial one, 3-40–3-47 numbers, 2-4, 4-22 disconnect time, 3-40 pairs, 2-21–2-22 expected digits, 3-39 types, 5-21 invalid destination, 3-40 Extension Status, 4-25, 4-34–4-35...
  • Page 379 Index Integrated Solution II (IS II), 2-25 Integrated Solution III (IS III), 2-25 Integrated Voice Power Automated Attendant, 2-25 Intercom Ring, 5-33 ISDN 7500B Data Module, 2-22 General-Purpose Adapter (GPA), 5-30–5-31 ISDN terminal adapter data stations analog multiline telephone connection, 2-24 data-only, 5-11–5-12, 5-23 data stations, 5-7 MLX voice and ISDN terminal adapter data, 5-10–5-11...
  • Page 380 Index remote access, 3-18 required, 6-2–6-3 T1 service, 3-21, 3-22–3-30 T1 Switched 56 service, 3-26 telephone planning information, 1-6–1-7 Labeling tie, 3-35–3-38 display telephones, 4-45 toll type, 3-13–3-14 extensions, 2-27 Local Area Networks (LANs) Posted Messages, 4-45–4-46 host computer data stations, 5-25 System Speed Dial, 4-46–4-47 workstation data stations, 5-1 Language selection, 2-9–2-10...
  • Page 381 Index MLX voice and ISDN terminal adapter data stations, 5-10– 5-11 MLX voice and modem data stations, 5-8–5-9 MLX-20L, 2-22 Modem data stations, 5-6 One-touch call handling, 4-32–4-33 analog voice and modem data, 5-7 Operator features, 4-12 data-only, 5-7–5-8 Operator hold timer, 4-12, 4-17–4-18 interface, 5-6 Operator positions, 2-19–2-21 overview, 5-6–5-9...
  • Page 382 Index line compensation, 3-29 Release 3.0, 7-2–7-4 network selection table, 3-33 Release 4.0 number to send, 3-34–3-35 forms, 7-4–7-6 options, 3-30–3-31 upgrading to, 7-1, 7-2–7-4 outgoing services, 3-32 Remote, 3-62 outgoing tables, 3-33 Remote access overview, 3-27–3-28, 3-35 barrier codes, 3-17–3-18 review by AT&T, 3-35 dial-in tie trunks, 3-17 signaling mode, 3-29...
  • Page 383 Index Slow dial tone, 3-46–3-47 System Speed Dial, 5-35 Software Defined Network (SDN), 3-4 codes, 5-38–5-39 Space requirements, 1-3 labels, 4-46–4-47 Speakerphone, 2-24 System speed dial, 4-46 Special Services Table, 3-33–3-34 Speed dial marked system, 4-46 marked system and star codes, 2-12, 4-46 system, 4-46 T1 service Station Message Detail Recording (SMDR)
  • Page 384 Index overview, 3-35–3-38 remote access and, 3-17 signaling, 3-36–3-37 slow dial tone and, 3-46 Time, 2-10–2-11 Warranty, 7-1 Timers planning considerations, 3-44 planning form instructions, 3-44 secondary dial tone, 2-12 Timers and counters, 3-35 Tip/ring (T/R) equipment, 6-3 assigning trunks, 3-47 data stations, 5-6 features, 4-3 jacks, 2-25–2-27...

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