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Syn248 Installation and
Configuration Guide
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248
TM
is a trademark of Advanced American Telephones. Issue 1.0 03/12
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Related Manuals for AT&T Syn248 SB35010
Summary of Contents for AT&T Syn248 SB35010
- Page 1 Syn248 Installation and Configuration Guide © 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248 is a trademark of Advanced American Telephones. Issue 1.0 03/12...
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Page 2: Table Of Contents
Syn248 Installation and Configuration Guide ONTENTS Preface ......................4 Additional Documentation ..........................4 Topic Navigation ..............................5 Text Conventions ..............................5 Installation ....................... 6 System Overview ..............................7 Software Version Compatibility...................... 7 System Installation Overview......................9 Recommended Installation Sequence....................... 10 Site Preparation.............................. - Page 3 Syn248 Installation and Configuration Guide Creating, Editing and Deleting Paging Zones ..................43 System Directory..............................45 Line Naming ................................46 Extension Settings............................... 47 Extension Basic Settings......................... 47 Personal Directory ..........................50 Deskset Programmable Feature Keys (PFKs) ............... 52 Device Management............................56 Deleting Devices ..........................
- Page 4 Syn248 Installation and Configuration Guide Appendixes....................103 Appendix A: Expanding Your System.......................103 Appendix B: IP Addresses and Connectivity ..................104 Appendix C: Technical Specifications ......................105 Appendix D: Default Settings........................106 Appendix E: Part Lists............................108 SB35010 Gateway Parts List......................108 SB35020 Deskset Parts List......................109 Appendix F: Maintenance ..........................110 Appendix G: Important Safety Instructions ..................111 Glossary .......................
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Page 5: Preface
Syn248 Installation and Configuration Guide Back to Contents REFACE This Installation and Configuration Guide provides instructions for installing and setting up your Syn248 system with software version 1.0 or later. See page 7 for instructions on checking the software version on the Gateway and the Deskset. Before using this AT&T product, please read “Appendix G: Important Safety Instructions”... -
Page 6: Topic Navigation
Syn248 Installation and Configuration Guide Back to Contents Topic Navigation This Syn248 Installation and Configuration Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site. -
Page 7: Installation
Syn248 Installation and Configuration Guide Back to Contents H A P T E R NSTALLATION This section describes the physical installation of the Syn248 devices. Each system must include at least one Analog Gateway and one Deskset. Each Gateway supports up to four analog telephone lines. -
Page 8: System Overview
Syn248 Installation and Configuration Guide Back to Contents System Overview AT&T SB35010 Analog Gateway — Each Gateway provides access to up to four analog outside telephone lines. AT&T SB35020 Deskset — A Deskset with a standard screen and Programmable Feature Keys. A system can have up to 24 Desksets. - Page 9 Syn248 Installation and Configuration Guide Back to Contents Installation...
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Page 10: System Installation Overview
Syn248 Installation and Configuration Guide Back to Contents System Installation Overview Figure 1 illustrates how the Syn248 system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. blue lines = telephone;... -
Page 11: Recommended Installation Sequence
Syn248 Installation and Configuration Guide Back to Contents Recommended Installation Sequence 1. Prepare your site for installation. See “Site Preparation” on page 2. Install the Gateway(s). See “Gateway Installation” on page 3. If you have only one Gateway, install the first Deskset. See “Deskset Installation”... -
Page 12: Site Preparation
Syn248 Installation and Configuration Guide Back to Contents Site Preparation This section describes how to prepare your site for a successful Syn248 system installation. Network Requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5 (or better) cable. -
Page 13: Placement Considerations
Syn248 Installation and Configuration Guide Back to Contents Placement Considerations Avoid placing any Syn248 component too close to the following: Communication devices, such as television sets, DVD players, or other cordless telephones Excessive heat sources Noise sources, such as a window with traffic outside, motors, microwave ovens, ... -
Page 14: Assigning Telephone Lines And Extensions
Syn248 Installation and Configuration Guide Back to Contents Assigning Telephone Lines and Extensions This section discusses various telephone line configuration issues to consider. Providing Limited Telephone Service During AC Power Outages The fourth line on each Gateway is a Bypass port that works during AC power failures. If you have a telephone line plugged into LINE 4, connect a line-powered analog telephone to the RJ-11 jack labeled BYPASS for telephone service during power failures. -
Page 15: Extension Assignments
Syn248 Installation and Configuration Guide Back to Contents Extension Assignments The system assigns the first Deskset to join the network as extension 200. The system automatically assigns each additional Deskset an extension number in ascending order as it is connected to the LAN. Once the Desksets are connected to the same network, they find each other through Peer-to-Peer (P2P) discovery protocols and automatically self-configure. -
Page 16: Gateway Placement
Syn248 Installation and Configuration Guide Back to Contents Gateway Placement You can place the Gateway on a tabletop, mount it into a standard 19-inch metal rack, or wall mount it. The Gateway must be installed within three feet of the building ground point. -
Page 17: Wall Mounting
Syn248 Installation and Configuration Guide Back to Contents 6. Insert a top mounting screw (not included) in one side and turn it several turns to establish support. Repeat for the other side. 7. Tighten the screws. Wall Mounting You can mount the Gateway to a wall using the two mounting slots on the bottom of the device. -
Page 18: Gateway Installation
Syn248 Installation and Configuration Guide Back to Contents Gateway Installation The Gateway grounding terminal shown in Figure 4 must be connected to reliable earth ground using a separate ground wire before connecting the telecommunication lines. The connection to earth ground must be verified by qualified personnel. - Page 19 Syn248 Installation and Configuration Guide Back to Contents Connect the Gateway to the Network: 1. Connect the supplied Cat.-5 LAN cable (or a comparable substitute) from your office LAN to the Gateway LAN port. Line LEDs DC Power Figure 7. Gateway Power and LAN Connections 2.
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Page 20: Deskset Installation
Syn248 Installation and Configuration Guide Back to Contents Deskset Installation Figure 9 identifies the features on the bottom and side of the Deskset. You can install the Deskset on a desktop or mount it on a wall. Figure 9. Deskset Connections 1. - Page 21 Syn248 Installation and Configuration Guide Back to Contents To attach the Desktop Stand for desktop installation: 1. Select a Deskset position. The desktop setup requires the Deskset Stand and provides two positions, Option 1 at 45° and Option 2 at 60°, as shown in Figure 10. If you use Option 2, rotate the Handset tab as explained in “To rotate the Handset tab for wall and Deskset Option 2 installation:”...
- Page 22 Syn248 Installation and Configuration Guide Back to Contents 5. Rotate the stand away from you until it rests against the base and you hear a click as the flexible tabs lock into place. To rotate the Handset tab for wall and Deskset Option 2 installation: 1.
- Page 23 Syn248 Installation and Configuration Guide Back to Contents To install the Deskset on a wall: 1. Plug the Ethernet cable into the port on the back of the Deskset. (See “To connect the Deskset to the Network:” on page 24.) 2.
- Page 24 Syn248 Installation and Configuration Guide Back to Contents Connect the corded handset: 1. Plug the coiled end of the handset cord into the handset jack on the left side of the Deskset. Handset Jack On Deskset Handset Jack on Handset 2.
- Page 25 Syn248 Installation and Configuration Guide Back to Contents To connect the Deskset to the Network: If the Deskset has a dedicated network connection, then connect the Deskset to the network connection only. 1. Plug a Cat.-5 Ethernet cable into the Network port on the back of the Deskset. 2.
- Page 26 Syn248 Installation and Configuration Guide Back to Contents To connect power: If you are using PoE, connecting the Deskset to the network also connects the power. If you are using the supplied power adapter: 1. Plug the power adapter (blue tag) into the DC Power jack on the back of the Deskset. Power Jack 2.
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Page 27: System Configuration
Syn248 Installation and Configuration Guide Back to Contents H A P T E R YSTEM ONFIGURATION You can configure the Syn248 System using the WebUI. The WebUI consists of web pages with editable settings for the system and each Syn248 device. The WebUI is embedded in every SB35010 Gateway and SB35020 Deskset. -
Page 28: Logging In To The Webui
Syn248 Installation and Configuration Guide Back to Contents Logging in to the WebUI Only one person at a time should log in as the system administrator to prevent unintentional overwriting of changes. WebUI information for individual users is contained in the “Web Interface” chapter www.telephones.att.com/smb of the SB35020 Deskset User's Guide at To access the browser interface and log in:... - Page 29 Syn248 Installation and Configuration Guide Back to Contents 5. Enter admin in the Login Name field and 12345 in the Password field, then click . You may change the Admin ID and password once you are logged in. The System Information page appears. The System Information page displays the count of Desksets and Gateways.
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Page 30: Error Handling
Syn248 Installation and Configuration Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 13. -
Page 31: System Settings
Syn248 Installation and Configuration Guide Back to Contents System Settings After you log on to the WebUI as the administrator with a Gateway or Deskset IP address, you can make changes to the system or to individual Desksets. When making changes to the System Settings through the WebUI, ensure that no one is using the system. - Page 32 Syn248 Installation and Configuration Guide Back to Contents 4. Set the Timer for Forwarded and Transferred Outside Calls. This sets the Maximum Call Duration for incoming calls when they are forwarded to non-system phone numbers, such as to cell phones. When you forward these calls, two phone lines are in use for the duration of the forwarded call —...
- Page 33 Syn248 Installation and Configuration Guide Back to Contents b. Click Custom Time Server if you have your own preferred time server, then enter the server’s URL. Select your Time Zone. d. Click Yes or No for Daylight Savings Time. To set the time and date manually, click Manual. Enter the current time and date.
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Page 34: Configuring The Auto Attendant
Syn248 Installation and Configuration Guide Back to Contents Configuring the Auto Attendant The Auto Attendant automatically answers unanswered external calls when it is set as a Call Foward–No Answer destination on the Phone Line CFNA page. See “Configuring Phone Line CFNA” on page 41. - Page 35 Syn248 Installation and Configuration Guide Back to Contents To customize a menu: 1. Click System Settings, then Auto Attendant. The Day Menu appears. to record a menu voice prompt. The Auto Attendant Voice 2. Click Prompts screen appears. See “Auto Attendant Voice Prompts” on page 3.
- Page 36 Syn248 Installation and Configuration Guide Back to Contents 5. Set the dial key values. Program an action for each digit as needed by selecting the action from each digit’s drop-down list. The available choices are: None — No action. Replay —...
- Page 37 Syn248 Installation and Configuration Guide Back to Contents Auto Attendant Voice Prompts To record Auto Attendant voice prompts: 1. Click System Settings, then Auto Attendant. 2. On an Auto Attendant Day Menu or Night Menu page, click . The Auto Attendant Voice Prompts page appears. 3.
- Page 38 Syn248 Installation and Configuration Guide Back to Contents Figure 14. Day Menu Example System Configuration...
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Page 39: Name Recording For The Auto Attendant Directory
Syn248 Installation and Configuration Guide Back to Contents Name Recording for the Auto Attendant Directory The administrator and individual users can create name recordings at the Desksets. When callers access the Directory through the Auto Attendant, the name recording plays to confirm the selection. -
Page 40: Configuring Hold Settings
Syn248 Installation and Configuration Guide Back to Contents Configuring Hold Settings You can create a hold announcement for callers to hear when they are on hold. When the hold announcement is disabled, callers on hold hear two short beeps every 10 seconds. - Page 41 Syn248 Installation and Configuration Guide Back to Contents , you return to the Hold Settings page. 7. After hanging up and clicking If you press before you hang up, the recording is not saved. to return to the Hold Settings page without saving the changes. Click 8.
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Page 42: Configuring Phone Line Cfna
Syn248 Installation and Configuration Guide Back to Contents Configuring Phone Line CFNA On the Phone Line CFNA (Call Forward–No Answer) page, you can specify how to forward calls that do not get answered. You can set a CFNA destination for each telephone line connected to the Gateway. - Page 43 Syn248 Installation and Configuration Guide Back to Contents Extension. The unanswered call is directed to the selected extension. Note that if the call is not answered at the extension, then the call is forwarded again according the extension’s Intercom CFNA setting. Outside Phone Number.
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Page 44: Creating, Editing And Deleting Paging Zones
Syn248 Installation and Configuration Guide Back to Contents Creating, Editing and Deleting Paging Zones Use paging zones to set up extensions that can be paged as a group. For example, all extensions in the sales department could be defined as a paging zone. Any Deskset user can initiate a page to all extensions or only to the members of a paging zone. - Page 45 Syn248 Installation and Configuration Guide Back to Contents 4. Select one or more extensions that you want in this paging zone from the Available Members list and click Select one or more extensions to remove from this paging zone from the Paging Zone Members list and click 5.
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Page 46: System Directory
Syn248 Installation and Configuration Guide Back to Contents System Directory Create a list of up to 100 phone numbers (referred to as the System list on the Deskset) that people at your business frequently call. These numbers are available to all of the extensions. -
Page 47: Line Naming
Syn248 Installation and Configuration Guide Back to Contents Line Naming You can name the lines connected to the Gateway for easier identification. To name a line: 1. In the navigation menu at left, click Line Naming. The Line Naming page appears. 2. -
Page 48: Extension Settings
Syn248 Installation and Configuration Guide Back to Contents Extension Settings Use the WebUI to configure the following Extension Settings: “Extension Basic Settings” on page 47 “Personal Directory” on page 50 “Deskset Programmable Feature Keys (PFKs)” on page Ensure that the extension you are configuring is not in use, or the configuration changes may fail. - Page 49 Syn248 Installation and Configuration Guide Back to Contents 4. You can enter a new extension number in the range 100–999 into the Change Extension Number to box. The first digit of the extension number need not match the default extension number first digit. Ensure that the extension is not in use and do not assign an extension number with the first digit of any extension that is the same as an Auto Attendant menu digit key value, as callers will be unable to dial that extension.
- Page 50 Syn248 Installation and Configuration Guide Back to Contents b. Select the number of Seconds before Forwarding. The Intercom Call Forward–No Answer settings apply to Intercom calls and external calls forwarded from a Phone Line Call Forward–No Answer setting (including calls routed to the extension by the Auto Attendant). 7.
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Page 51: Personal Directory
Syn248 Installation and Configuration Guide Back to Contents Personal Directory The Personal Directory is only available at the extension for which it was created. Personal Directory entries can be created and managed by the administrator or by a Deskset user. To manage the Personal Directory: 1. - Page 52 Syn248 Installation and Configuration Guide Back to Contents To edit an entry, click [Edit] to the right of the entry. The Edit Personal Directory List Entry page appears with the fields populated with the entry to be edited. to save the entry. The Directory List page appears with the entry Click added.
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Page 53: Deskset Programmable Feature Keys (Pfks)
Syn248 Installation and Configuration Guide Back to Contents Deskset Programmable Feature Keys (PFKs) Use the Programmable Feature Keys page to set the PFKs on the Desksets in your Syn248 system. PFKs give users access to lines (Gateway lines and Intercom lines) and provide one-touch access to certain Deskset features. - Page 54 Syn248 Installation and Configuration Guide Back to Contents Programmable Feature Keys Keys 1 to 4 are assigned to Gateway lines 1 to 4 by default. Key 10 is fixed as an Intercom key to enable internal, extension-to-extension calls. You can assign the following features to the keys: Phone lines connected to the Gateway Held Calls List Page...
- Page 55 Syn248 Installation and Configuration Guide Back to Contents Deskset Quick-Dial Keys On the Deskset, Quick-Dial entries are only available if you have assigned PFKs as Quick-Dial keys. After assigning Quick-Dial keys, you or a Deskset user can assign phone numbers to the keys. To edit Quick-Dial entries: 1.
- Page 56 Syn248 Installation and Configuration Guide Back to Contents Figure 15. Quick-Dial Key Location System Configuration...
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Page 57: Device Management
Syn248 Installation and Configuration Guide Back to Contents Device Management Use the Device Management page to delete devices from the system and to change Deskset extension numbers. If you unplug a Deskset from the system, the extension remains in the system database until you use the Device Management page to delete the device. -
Page 58: Change An Extension Number
Syn248 Installation and Configuration Guide Back to Contents Deleting an Extension (Deskset) If you unplug a Deskset from the system, such as when an employee leaves, it remains in the system database until you use the Device Management page to delete the device. -
Page 59: Back Up And Restore Settings
Syn248 Installation and Configuration Guide Back to Contents Back Up and Restore Settings Back up individual Deskset settings and system settings so that they can be restored if the network or a Deskset loses its settings. You can also back up a Deskset to copy the settings to other Desksets. - Page 60 Syn248 Installation and Configuration Guide Back to Contents 3. Click If the desired extension does not appear in the list, then you may need to reintroduce that extension. See “Reintroducing a Deskset Into the System” on page 4. Your web browser opens a window asking if you would like to save the backup file; click To restore the Extension Settings: 1.
- Page 61 Syn248 Installation and Configuration Guide Back to Contents 3. Enter the file name or click and select a file. Make sure you select the correct file to restore. The restore file name includes your extension number and the date and time. 4.
- Page 62 Syn248 Installation and Configuration Guide Back to Contents To back up the System Settings: 1. In the navigation menu at left, click Device Management, then Back up/Restore, then System Settings. The Back up/Restore System Settings page appears. 2. Click Your web browser opens a window asking you if you would like to save the ...
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Page 63: Updating Devices
Syn248 Installation and Configuration Guide Back to Contents Updating Devices New software versions improve system functionality. All Gateways and all Desksets should be running the same software version number. You can update all devices with one command, or you can update the Syn248 devices individually. - Page 64 Syn248 Installation and Configuration Guide Back to Contents To update all devices to the latest software version: 1. In the navigation menu at left, click Device Management, then Update Device. The Update Device page appears. 2. At the bottom of the page, click .
- Page 65 Syn248 Installation and Configuration Guide Back to Contents Using requires a minimum Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Syn248 devices. Refer to your router specification.
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Page 66: Device Log
Syn248 Installation and Configuration Guide Back to Contents Device Log If you have trouble with your system and you contact the installer or customer service, they may need the device log for troubleshooting purposes. You can generate a device log on the Device Log page. You can also configure a device log prior to generating the log. - Page 67 Syn248 Installation and Configuration Guide Back to Contents To configure the Device Log: 1. In the navigation menu at left, click Device Management, then Device Log. 2. In the Device Log list, select the desired device. 3. Under Configure Device Log, click Browse... and select the Device Log Configuration file.
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Page 68: Line Calibration Configuration
Syn248 Installation and Configuration Guide Back to Contents Line Calibration Configuration If your system uses Centrex lines, you must enter an outbound line prefix or code in order for line calibration to take place. You should perform this procedure before connecting the lines to the Gateway. -
Page 69: Help
Syn248 Installation and Configuration Guide Back to Contents Help To display the Help menu: 1. In the navigation menu at left, click Help. A PDF Help file opens. 2. To view a topic, click the link for that topic. The page for that topic appears. System Configuration... -
Page 70: Product Registration
Syn248 Installation and Configuration Guide Back to Contents Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. To register a device, you need its MAC address. -
Page 71: Device Configuration
Syn248 Installation and Configuration Guide Back to Contents H A P T E R EVICE ONFIGURATION This chapter shows you how to configure the Syn248 system using the device configuration menus. Most of these functions are duplicated in the WebUI, but if you need to assign static IP addresses, they must be set at each device. -
Page 72: Sb35010 Gateway Features
Syn248 Installation and Configuration Guide Back to Contents SB35010 Gateway Features Figure 16 illustrates the Gateway features and connections. LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL... - Page 73 Syn248 Installation and Configuration Guide Back to Contents Figure 17 and Table 2 provide an illustration and description of the Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 17. Gateway Front Panel Table 2. Gateway Front Panel Keys and LEDs Used To: Description Navigate through the menus, and to...
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Page 74: Gateway Front Panel Interface
Syn248 Installation and Configuration Guide Back to Contents Gateway Front Panel Interface You can access basic information and perform some configuration tasks using the Gateway’s front panel. Most of these tasks are easier to do using the WebUI. See “Logging in to the WebUI” on page The Gateway displays the Idle screen after completing the power-up sequence. -
Page 75: Gateway Configuration
Syn248 Installation and Configuration Guide Back to Contents Gateway Configuration Press UP or DOWN in the Gateway Main menu until Configuration is highlighted, as shown in Figure 20, and press SELECT to display the Configuration menu. The current setting is indicated with [x]. Figure 20. -
Page 76: Upgrade Gateway Software
Syn248 Installation and Configuration Guide Back to Contents Upgrade Gateway Software If you have system settings that you want to retain, back up the settings before upgrading the system software. To upgrade the Gateway software to the latest version: 1. Press UP or DOWN in the Gateway Main menu until Configuration is highlighted and press SELECT to display the Configuration menu. - Page 77 Syn248 Installation and Configuration Guide Back to Contents Pressing CANCEL during the programming process terminates the download midstream and returns you to the Configuration menu. The previous software version remains in effect. When the upgrade is complete, the screen briefly displays 100% complete, ...
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Page 78: Resetting Devices
Syn248 Installation and Configuration Guide Back to Contents Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix D: Default Settings” on page 106). To reset a device, press the RESET button shown in Figure 21 and Figure 22 on page 77 by inserting a pen or paper clip into the... -
Page 79: Deskset Admin Settings
Syn248 Installation and Configuration Guide Back to Contents Deskset Admin Settings You can use the Deskset Admin Settings to set up the system features described in Table 3. The WebUI also provides an interface for setting up your system. See “Logging in to the WebUI”... -
Page 80: Setting Intercom Call Forward-No Answer
Syn248 Installation and Configuration Guide Back to Contents Setting Intercom Call Forward–No Answer Intercom Call Forward–No Answer is an administrator setting to handle unanswered Intercom calls for each Deskset, including outside calls that have been routed to a Deskset by a Phone Line Call Forward–No Answer setting. See “Configuring Phone Line CFNA”... -
Page 81: Fwd/Trans To Outside Line
Syn248 Installation and Configuration Guide Back to Contents Fwd/Trans to Outside Line You can enable or disable the ability of each Deskset to forward or transfer a call to an outside line. These features use two of your telephone lines. This function is enabled by default. - Page 82 Syn248 Installation and Configuration Guide Back to Contents To set the IP Configuration: 1. On the IP Settings menu, press 1 to select IP Configuration. to select Auto or Static. 2. Press IP Configuration Set IP to: Auto Save to accept the changes and return to the Admin Settings menu.
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Page 83: Reset User Password
Syn248 Installation and Configuration Guide Back to Contents Reset User Password Having a user password is not required, but users may want to set one in order to prevent others from accessing their Voicemail or User Settings. If users forget their passwords, or you want to eliminate the need for a password, or to enter a new user password, you need to reset the user password. -
Page 84: Set Time And Date
Syn248 Installation and Configuration Guide Back to Contents Set Time and Date You can set the system time and date using a Deskset. To set the system time and date from the WebUI, see “Changing the System Basic Settings” on page To set the System time and date: 1. -
Page 85: Troubleshooting
Syn248 Installation and Configuration Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 85 “Initial Installation” on page 91 ... -
Page 86: Common Troubleshooting Procedures
Syn248 Installation and Configuration Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix D: Default Settings” on page 106). -
Page 87: Resolving General Functional Issues
Syn248 Installation and Configuration Guide Back to Contents Reset Button Figure 25. Deskset Reset Button Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not controlled by a wall ... -
Page 88: Resolving Audio Echoes
Syn248 Installation and Configuration Guide Back to Contents Resolving Audio Echoes The SB35010 Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls. If excessive echo occurs on outside calls consistently, observe the Gateway line calibration data to understand any telephone line issues. Occasional echoes may be caused by the other person’s phone. -
Page 89: Resolving General Audio Issues
Syn248 Installation and Configuration Guide Back to Contents Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: ... - Page 90 Syn248 Installation and Configuration Guide Back to Contents b. Select the extension from the Select Extension to Back up drop-down list, and click to save the file to a specified location on your computer. You will need to locate and retrieve this file later, so make sure you remember where you saved it.
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Page 91: Power Failure Recovery Procedure
Syn248 Installation and Configuration Guide Back to Contents Power Failure Recovery Procedure The Syn248 system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateway to boot up when power returns after a power failure. -
Page 92: Initial Installation
Syn248 Installation and Configuration Guide Back to Contents Initial Installation The device screen displays Synchronizing. Probable Cause Corrective Action The device has previous data Erase all Deskset data and settings by unplugging and settings that are now the LAN cable and pressing the reset button on inconsistent with current the bottom of the Deskset for more than five system settings. - Page 93 Syn248 Installation and Configuration Guide Back to Contents The device screen displays Synch Failed. Probable Cause Corrective Action The device synch failed when Reset the device. Disconnect power or insert a trying to connect to the pen or paper clip to press the RESET button for system.
- Page 94 Syn248 Installation and Configuration Guide Back to Contents Probable Cause Corrective Action The device may have been Power cycle the Deskset by unplugging the configured on another power cord and plugging it back in. network. If power cycling does not work, back up your ...
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Page 95: Gateway Setup
Syn248 Installation and Configuration Guide Back to Contents A Syn248 device displays an error message other than Host Not Found after a user attempts a software upgrade. Probable Cause Corrective Action The device encountered an 1. Disconnect the power to the device, wait a few unexpected problem. -
Page 96: Webui
Syn248 Installation and Configuration Guide Back to Contents WebUI Administrator WebUI The WebUI is unresponsive. Probable Cause Corrective Action The web browser 1. Close the unresponsive web browser, reopen the encountered an unexpected browser, and log back in as administrator. problem. - Page 97 Syn248 Installation and Configuration Guide Back to Contents A Syn248 device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. Probable Cause Corrective Action The software version of the 1.
- Page 98 Syn248 Installation and Configuration Guide Back to Contents Some devices did not update after using Probable Cause Corrective Action Did not allow enough time Wait 30 minutes, then check whether additional for software to update due to devices have been updated. If devices are still a slow Internet connection.
- Page 99 Syn248 Installation and Configuration Guide Back to Contents WebUI reverts to Log-in page after clicking a navigation link. Probable Cause Corrective Action The browser is not checking Ensure that your Internet browser is working for newer versions of pages. normally.
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Page 100: System Upgrade
Syn248 Installation and Configuration Guide Back to Contents System Upgrade A Syn248 device becomes sluggish or unresponsive during or immediately after software upgrade. Probable Cause Corrective Action Cannot connect to AT&T Disconnect the power to the device, wait a few ... -
Page 101: User Webui
Syn248 Installation and Configuration Guide Back to Contents User WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter connected to the same the IP address of your Deskset into your Internet subnet (network) as the browser’s address bar. -
Page 102: Pc/Deskset Interaction
Syn248 Installation and Configuration Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on my computer does not work after installing the Deskset. Probable Cause Corrective Action The LAN cables are not Check that the network cable from the computer ... -
Page 103: Other Deskset Features
Syn248 Installation and Configuration Guide Back to Contents Other Deskset Features For more information about the corrective actions recommended in this troubleshooting section, see the SB35020 Deskset User’s Guide at www.telephones.att.com/smb Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected... -
Page 104: Appendixes
Syn248 Installation and Configuration Guide Back to Contents PPENDIXES Appendix A: Expanding Your System You can add another SB35010 Gateway to expand your system to support up to 8 incoming lines, as shown in Figure 27. After adding the Gateway to the system, ensure that you select a Phone Line CFNA destination for the additional phone lines connected to the Gateway (see “Configuring Phone Line CFNA”... -
Page 105: Appendix B: Ip Addresses And Connectivity
Syn248 Installation and Configuration Guide Back to Contents Appendix B: IP Addresses and Connectivity An IP address is an individual numeric identification assigned to devices on a computer network. At least one Syn248 device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI. -
Page 106: Appendix C: Technical Specifications
Syn248 Installation and Configuration Guide Back to Contents Appendix C: Technical Specifications Table 4 lists the technical specifications for the SB35010 Analog Gateway and SB35020 Deskset. Table 4. Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer SB35020 Deskset: 6.9” × 7.9” × 8.1” (H × W × D @ 57° angle), Size 7.9”... -
Page 107: Appendix D: Default Settings
Syn248 Installation and Configuration Guide Back to Contents Appendix D: Default Settings Table 5 and Table 6 list the default settings for the Syn248 system. Table 5. System Default Settings Parameter Selection Default Admin Password 4 through 6 digits 12345 Administrator Login Name 16 characters max Admin... - Page 108 Syn248 Installation and Configuration Guide Back to Contents Table 6. Deskset Default Settings Parameter Selection Default Backlight Hi, Lo, Off Call Forward–No Answer Delay 5 through 45 (in 5-second increments) Call Forward–No Answer Target Auto Attendant, Mailbox, Ext, Phone #, Auto Attendant Call Forward/Trans to outside line Enabled/Disabled...
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Page 109: Appendix E: Part Lists
Syn248 Installation and Configuration Guide Back to Contents Appendix E: Part Lists SB35010 Gateway Parts List Figure 28 illustrates the Gateway parts. SB35010 Gateway Power Adapter Four Phone Cords Cat.-5 Ethernet LAN Cable (Gray) —Œ Business Telephone System from AT&T System Installation Quick Start Guide For complete installation information, see the Installation... -
Page 110: Sb35020 Deskset Parts List
Syn248 Installation and Configuration Guide Back to Contents SB35020 Deskset Parts List Figure 29 illustrates the Deskset parts. SB35020 Deskset Base Deskset Stand Handset Power Adapter Handset Cord Cat.-5 Ethernet LAN (Blue Tag) Cable (Gray) Quick Start Guide AT&T SB35020 Deskset Important Product Quick Start Guide Information... -
Page 111: Appendix F: Maintenance
Syn248 Installation and Configuration Guide Back to Contents Appendix F: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. -
Page 112: Appendix G: Important Safety Instructions
Syn248 Installation and Configuration Guide Back to Contents Appendix G: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions. -
Page 113: Glossary
Syn248 Installation and Configuration Guide Back to Contents LOSSARY This glossary provides definitions that pertain to the Syn248 telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX. 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second active call: An established telephone call that is not on hold... - Page 114 Syn248 Installation and Configuration Guide Back to Contents DND ON: An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not Disturb feature DNS (Domain Name System) server: A server that stores the Domain Name System records, such as address, name server, and mail exchanger records for a domain name and responds with answers to queries against its database DSL (Digital Subscriber Line): High-speed Internet service through your telephone line.
- Page 115 Syn248 Installation and Configuration Guide Back to Contents IP address (Internet Protocol address): An individual numeric identification assigned to devices on your LAN key beep: When enabled, pressing a Deskset key plays a tone LAN (Local Area Network): A communications network that allows data devices to communicate with each other LCD (Liquid Crystal Display): The screen that provides instructions and feedback LED (Light Emitting Diode): A small light on a device that indicates status...
- Page 116 Syn248 Installation and Configuration Guide Back to Contents Quick Dial: Provides two-touch dialing for frequently called phone numbers reboot: Restart a device Redial: Accesses the log of outgoing calls router: An electronic device that connects two or more other electronic devices to each other, allowing them to communicate soft key: The Syn248 Desksets feature keys below the LCD screen.