AT&T SB67010 PSTN Installation Manual
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AT&T SB67010 PSTN Installation Manual

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See also: Administrator's Manual , System Administrator Manual
Synapse
Installation Guide
®
© 2010–13 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 23 07/13

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Summary of Contents for AT&T SB67010 PSTN

  • Page 1 Synapse Installation Guide ® © 2010–13 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 23 07/13...

  • Page 2: Table Of Contents

    Synapse Installation Guide ONTENTS Preface ......................4 Additional Documentation ..........................4 Topic Navigation ..............................5 Text Conventions ..............................5 Installation ....................... 6 System Overview ..............................7 Software Version Compatibility...................... 9 System Installation Overview....................... 10 System Installation Overview for Remote Sites..............12 Recommended Installation Sequence.......................
  • Page 3 Synapse Installation Guide Rack Mounting ............................. 30 Wall Mounting............................31 Grounding .............................. 32 Gateway Installation ............................33 Deskset Installation ............................36 SB67050 ATA Installation ..........................43 Connecting Analog Telephones ....................43 Connecting a Fax Machine ......................44 Connecting an Overhead Paging System (OHP) ..............45 Connecting a Music on Hold Source ..................
  • Page 4 Appendix A: IP Addresses and Connectivity ..................141 Appendix B: Technical Specifications ......................142 Appendix C: Default Settings........................145 Appendix D: Part Lists.............................149 SB67010 PSTN Gateway Parts List ..................149 SB67060 T1 Gateway Parts List ....................150 SB67070 SIP Gateway Parts List....................151 SB67050 Analog Terminal Adapter (ATA) Parts List ............152 SB67020/025 Deskset Parts List .....................153...

  • Page 5: Preface

    Synapse Installation Guide Back to Contents REFACE This Installation Guide provides instructions for installing and setting up your Synapse system with software version 3.1.0 or later. See page 9 for instructions on checking the software version on the Gateway, the Deskset, and the ATA. Before using this AT&T product, please read “Appendix F: Important Safety Instructions”...

  • Page 6: Topic Navigation

    Synapse Installation Guide Back to Contents Topic Navigation This Synapse Installation Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site.

  • Page 7: Installation

    Synapse Installation Guide Back to Contents H A P T E R NSTALLATION This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway, one T1 Gateway, or one SIP Gateway. Each PSTN Gateway supports up to four analog telephone lines.

  • Page 8: System Overview

    Synapse Installation Guide Back to Contents System Overview AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines.
  • Page 9 Synapse Installation Guide Back to Contents AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030/031 Deskset) — The Cordless Handset duplicates many of the Deskset features and provides a high degree of mobility. Information that is only about the Cordless Handset is designated by [Handset] in this guide.

  • Page 10: Software Version Compatibility

    Synapse Installation Guide Back to Contents Software Version Compatibility Systems with software versions 3.1.0 and later support the features described in this guide. All Gateways, ATAs and Desksets must have compatible software versions installed. To determine the software version of Gateways and ATAs from the device front panel, ...

  • Page 11: System Installation Overview

    Synapse Installation Guide Back to Contents System Installation Overview Figure 1 illustrates how the Synapse system differs from conventional telephone systems. Calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN. blue lines = telephone line = T1 ...
  • Page 12 Synapse Installation Guide Back to Contents System Installation Overview with Optional Analog Terminal Adapter If you have analog devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter (ATA). The Synapse system supports up to four ATAs. The ATA allows you to connect hardware such as conference phones, overhead paging equipment, one fax machine per system, and one source for Music on Hold (MoH) per system as shown in Figure 2.

  • Page 13: System Installation Overview For Remote Sites

    Synapse Installation Guide Back to Contents System Installation Overview for Remote Sites If Synapse systems on different LAN subnets have SIP Gateways installed, then they can communicate with each other as “Remote Sites” on a Virtual Private Network (VPN). Remote sites allow users to make extension-to-extension calls between Synapse sites over the VPN, thus avoiding long-distance charges.

  • Page 14: Recommended Installation Sequence

    Synapse Installation Guide Back to Contents Recommended Installation Sequence 1. Prepare your site for installation. See “Network Requirements” on page 2. Install the Gateway(s). See “Gateway Installation” on page 3. If you have only one Gateway, install the first Deskset. See “Deskset Installation”...
  • Page 15 Synapse Installation Guide Back to Contents “System Configuration” on page 75 and the Synapse Administrator’s Guide www.telephones.att.com/synapseguides 10. Install and configure any SB67080 Expansion Modules. See the SB67080 Expansion Module Installation and Configuration Guide at www.telephones.att.com/synapseguides 11. Complete post-installation tasks. If you have set the system to use Call Appearance mode, ask all users to record ...

  • Page 16: Planning Your System And Network Configuration

    Synapse Installation Guide Back to Contents Planning Your System and Network Configuration This section describes several important configuration options that you should be aware of before you install the Synapse system. These options include Appearance Mode (Call Appearance versus Line Appearance), IP addresses and connectivity, extension number assignments, analog bypass lines and analog telephones in the Synapse system.

  • Page 17: About Appearance Modes

    Synapse Installation Guide Back to Contents Port forwarding on your router is configured to route UDP 5060 traffic from the  WAN side to the SIP Gateway LAN IP address. SIP ALG (application-level gateway) functionality may be required if the SIP service provider does not use hosted NAT traversal.

  • Page 18: Extension Assignments

    Synapse Installation Guide Back to Contents Extension Assignments The system assigns extension 200 to the first Deskset that joins the network. At this point you can use the Dial Plan Settings page in the WebUI to set a different first digit for extension numbers for Desksets that will be connected to the network.

  • Page 19: Power Considerations

    Synapse Installation Guide Back to Contents Power Considerations Ensure that there is an electrical outlet not controlled by a wall switch within 6 feet (1.83 m) of each device location. SB67020/025 Desksets and SB67031 Desksets are also compatible with Power over Ethernet (PoE).

  • Page 20: Assigning Telephone Lines And Extensions

    Synapse Installation Guide Back to Contents Assigning Telephone Lines and Extensions This section discusses various telephone line configuration issues to consider. Providing Limited Telephone Service During AC Power Outages The fourth line on each PSTN Gateway is a Bypass port that works during AC power PSTN Gateway failures.

  • Page 21: Connecting Analog Devices To The Ata

    Synapse Installation Guide Back to Contents Connecting Analog Devices to the ATA The ATA allows you to attach the following analog devices to the ports and jacks identified in Figure 23 on page 43. Most options require the system administrator to configure the feature in the WebUI.
  • Page 22 Synapse Installation Guide Back to Contents Loud Ringers  Loud Ringer devices must be connected to an FXS port assigned as Voice (default setting). Loud Ringers can be used for alerting users of an incoming call via a loud speaker and are treated within Synapse as a regular analog phone instead of OHP equipment.

  • Page 23: Overhead Paging Overview

    Synapse Installation Guide Back to Contents Overhead Paging Overview You can set up either single or multi-zone external overhead paging (OHP), as shown in Table 2, but only one OHP system can be connected to each ATA. You can also use a loud ringer device, either on its own or with your existing OHP paging system, if supported.

  • Page 24: Single-Zone Paging

    Synapse Installation Guide Back to Contents Equipment that uses an FXS port must be able to go on and off hook, because the FXS ports use telephone signals to exchange information. The OHP generally includes some sort of controller or telephone interface, which often requires setting up, for example, “PABX loop start trunk port access”, or “RJ-11 for Tip and Ring connections”.

  • Page 25: Multi-Zone Paging

    Synapse Installation Guide Back to Contents In this configuration, you can specify a paging delay on the WebUI to compensate for the fixed delay introduced by the OHP system. This delay ensures that the paging tone is played simultaneously on both Desksets and on the OHP system. Figure 6.

  • Page 26: Verified Overhead Paging Devices

    Synapse Installation Guide Back to Contents Verified Overhead Paging Devices Table 3 lists OHP systems that have been demonstrated to work with the Synapse system as of the publication of this document. More OHP systems may also have qualified for 1 (888) 916-2007 this list.

  • Page 27: Door Phones Overview

    You can connect a Trunk Port (FXO) door phone to any one of the four Line (FXO) ports on a Synapse SB67010 PSTN Gateway, as shown in Figure 9. The FXO door phone can be configured to call either a single extension or a group of extensions (a Ring Group).

  • Page 28: Tested Door Phone Models

    Synapse Installation Guide Back to Contents In Line Appearance mode, if an extension’s automatic off-hook line selection is set to Any Line Appearance, the Door Phone line is excluded from automatic line selection. Bypass Phone PSTN Gateway #1 PSTN Gateway #2 FXO Lines 1–4 FXO Lines 5–8 PSTN Telephone Connections...

  • Page 29: Ata Fax Line Configuration

    Synapse Installation Guide Back to Contents ATA Fax Line Configuration To support fax on the Synapse system, you should consider where the fax is, and which telephone line will be used for incoming faxes. Fax line configuration for the Synapse system differs depending on whether you are using a PSTN Gateway or a T1 Gateway or SIP Gateway.

  • Page 30: T1 Gateway And Sip Gateway

    Synapse Installation Guide Back to Contents For more information, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides Call Appearance mode only — If your office has low fax volume, your telephone service provider may be able to include your fax line in the hunt group. This way, you can save on the expense of a separate fax line.

  • Page 31: Gateway And Ata Placement

    Synapse Installation Guide Back to Contents Gateway and ATA Placement You can place the Gateway or ATA on a tabletop, mount it into a standard 19-inch metal rack, or wall mount it. The PSTN Gateway must be installed within three feet of the building ground point.

  • Page 32: Wall Mounting

    Synapse Installation Guide Back to Contents Wall Mounting You can mount the Gateway or ATA to a wall using the two mounting slots on the bottom of the device. Ensure that the device is oriented as shown in Figure 11 to allow air to flow vertically through the ventilation holes on each side of the device.

  • Page 33: Grounding

    The Gateways and ATAs must be connected to reliable earth ground. The connection to earth ground must be verified by qualified personnel. The SB67010 PSTN Gateway must be connected to reliable earth ground using the supplied ground wire connected to a terminal on the back of the Gateway chassis.

  • Page 34: Gateway Installation

    Synapse Installation Guide Back to Contents Gateway Installation To install the Gateway: 1. Install a Gateway first. Plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 14. Wait up to one minute until the screen lights up.
  • Page 35 Synapse Installation Guide Back to Contents To connect the PSTN Gateway telephone lines: 1. Remove the plastic covers from the Gateway PSTN (telephone) jacks to be used, marked LINE 1 through LINE 4 and BYPASS, as shown in Figure 16. PSTN Line LEDs LINE 1 through LINE 4 BYPASS...
  • Page 36 Synapse Installation Guide Back to Contents To connect the T1 Gateway T1 cable: Plug the black T1 cable into the Gateway T1 Port, as shown in Figure 18, and into your T1/PRI network device from your service provider. T1 Status Indicators T1 Port Figure 18.

  • Page 37: Deskset Installation

    Synapse Installation Guide Back to Contents Deskset Installation Figure 19 identifies the features on the bottom and side of the Deskset. You can install the Deskset on a desktop or mount it on a wall. Figure 19 represents the SB67030/031 Deskset.
  • Page 38 Synapse Installation Guide Back to Contents 5. Corded Headset Actual jack location may be different than shown. Jack 6. Corded Handset For connecting the corded handset to the Deskset base using Jack the supplied handset cord. 7. Wall-Mount Slots “To install the Deskset on a wall:” on page To attach the Desktop Stand for desktop installation: 1.
  • Page 39 Synapse Installation Guide Back to Contents Flexible tabs Option 1 Solid tabs Flexible tabs Option 2 Solid tabs Figure 22. Deskset Stand Installation 5. Rotate the stand away from you until it rests against the base and you hear a click as the flexible tabs lock into place.
  • Page 40 Synapse Installation Guide Back to Contents “Hook” To connect the Cat.-5 LAN cable to the Deskset: With a PC: If there is a networked computer and no extra Ethernet wall jacks near the Deskset, then plug the PC Ethernet cable into the Deskset so the Deskset and PC share the same network connection.
  • Page 41 Synapse Installation Guide Back to Contents The PC port on the Deskset is intended for connection to an end-user PC only. Do not use the PC port to connect to a PC with a heavy bandwidth load  (such as a network server PC or a hub, switch, or router). Do not use the PC port to extend the network.
  • Page 42 Synapse Installation Guide Back to Contents To install the Deskset on a wall: 1. Plug the Ethernet cable into the port on the back of the Deskset. (See “To connect the Cat.-5 LAN cable to the Deskset:” on page 39.) 2.
  • Page 43 Synapse Installation Guide Back to Contents To connect the corded handset and an optional corded headset: Connect the corded handset: 1. Plug the coiled end of the handset cord into the handset jack on the left side of the Deskset. Handset Jack on Deskset Handset Jack on Handset...

  • Page 44: Sb67050 Ata Installation

    Synapse Installation Guide Back to Contents SB67050 ATA Installation To install an ATA: 1. After installing at least one Deskset, plug the AC plug into an electrical outlet not controlled by a wall switch and the DC plug into the DC jack, as shown in Figure 23. Wait up to one minute until the screen lights up.

  • Page 45: Connecting A Fax Machine

    Synapse Installation Guide Back to Contents Analog Telephone/ Analog Telephone/ Conference Phone Conference Phone Figure 24. ATA Analog Telephone Connections Connecting a Fax Machine To install a fax machine: 1. Remove the plastic covers from the FXS 1 or FXS 2 port to be used on the ATA. 2.

  • Page 46: Connecting An Overhead Paging System (Ohp)

    Synapse Installation Guide Back to Contents Connecting an Overhead Paging System (OHP) A Single Zone or Multi-Zone system can be integrated into an existing Synapse network. The control unit or analog amplifier for the Overhead Paging system connects directly to the ATA via an FXS or the AUX OUT jack, depending on the type of paging system.
  • Page 47 Synapse Installation Guide Back to Contents To install an overhead paging system: 1. If necessary, remove the plastic cover from the FXS 1 or FXS 2 port to be used on the ATA. 2. Plug the telephone line from the OHP device into the FXS 1 or FXS 2 port, or plug an audio cable from the OHP device into the ATA AUX OUT port, depending on the requirements of the paging system.

  • Page 48: Connecting A Music On Hold Source

    Synapse Installation Guide Back to Contents Connecting a Music on Hold Source On-hold music functionality should only be used in conjunction with music specifically licensed for on-hold use. Licensed on-hold music is available from many third-party suppliers. AT&T disclaims any liability arising from the failure to obtain such a license.

  • Page 49: Sb67040 Cordless Handset Installation

    Synapse Installation Guide Back to Contents SB67040 Cordless Handset Installation The SB67040 Cordless Handset requires registration to an SB67030/031 Deskset. The SB67020/025 Deskset does not support the SB67040 Cordless Handset. The SB67040 Cordless Handset is not supported when the system is in Line Appearance mode.

  • Page 50: Battery Installation

    Synapse Installation Guide Back to Contents Battery Installation The Cordless Handset uses a rechargeable 2.4v nickel-metal hydride cell (NiMH) battery pack. To install the handset battery: 1. Remove the battery cover by pressing and sliding the cover downward. Color-Coded Battery Connector 2.

  • Page 51: Battery Charging

    Synapse Installation Guide Back to Contents Battery Charging Charge the handset battery for at least 16 hours before use. When fully charged, the handset battery provides approximately five hours of talk time or three days of standby time. To charge the handset battery: Place the handset in the charger, as shown.

  • Page 52: Tl7600 Cordless Headset Installation

    Synapse Installation Guide Back to Contents TL7600 Cordless Headset Installation The TL7600 Cordless Headset requires registration to an SB67030/031 Deskset or SB67025 Deskset. The SB67020 Deskset does not support the TL7600 Cordless Headset. Charger Installation To install the TL7600 charger: 1.

  • Page 53: Battery Installation

    Synapse Installation Guide Back to Contents Battery Installation Install the battery as shown below. For optimal performance, charge the headset battery for at least six hours before use. When not in use, recharge the headset by returning it to the headset charger. To install a battery: 1.

  • Page 54: Battery Charging

    Synapse Installation Guide Back to Contents Battery Charging After installing the battery, charge the headset by placing it in the headset charger as shown below. Before registration, the headset ON/OFF light flashes twice every five seconds whether the headset is charging or not. After registration, the headset ON/OFF light is on when the headset is charging.

  • Page 55: Getting Started

    Synapse Installation Guide Back to Contents H A P T E R ETTING TARTED This chapter gets you started with configuring the Synapse system from the devices. Most of these functions are duplicated in the easier-to-use WebUI described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.

  • Page 56: Pstn Gateway Features

    Synapse Installation Guide Back to Contents PSTN Gateway Features Figure 28 illustrates the PSTN Gateway features and connections. LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL Figure 28.
  • Page 57 Synapse Installation Guide Back to Contents Figure 29 and Table 5 provide an illustration and description of the PSTN Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 29. PSTN Gateway Front Panel Table 5. PSTN Gateway Front Panel Keys and LEDs Used To: Description Navigate through the menus, and to...

  • Page 58: T1 Gateway Features

    Synapse Installation Guide Back to Contents T1 Gateway Features Figure 30 illustrates the T1 Gateway features and connections. Figure 30. T1 Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface” on page 2.
  • Page 59 Synapse Installation Guide Back to Contents Figure 31 and Table 6 provide an illustration and description of the T1 Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 31. T1 Gateway Front Panel Table 6. T1 Gateway Front Panel Keys and LEDs Used To: Description Navigate through the menus,...

  • Page 60: Sip Gateway Features

    Synapse Installation Guide Back to Contents SIP Gateway Features Figure 32 illustrates the SIP Gateway features and connections. Figure 32. SIP Gateway Features and Connections 1. Display Provides system and network status, device information, and configuration data. See “Gateway Front Panel Interface”...
  • Page 61 Synapse Installation Guide Back to Contents Figure 33 and Table 7 provide an illustration and description of the SIP Gateway front panel. Status LEDs Power LED Menu Navigation Keys Figure 33. SIP Gateway Front Panel Description Table 7. SIP Gateway Front Panel Keys and LEDs Used To: Description Navigate through the menus,...

  • Page 62: Gateway Front Panel Interface

    Synapse Installation Guide Back to Contents Gateway Front Panel Interface You can access basic information and perform some configuration tasks using the Gateway’s front panel. You may find that most of these tasks are easier to do using the WebUI. See “WebUI Overview”...

  • Page 63: Gateway Configuration

    Synapse Installation Guide Back to Contents Gateway Configuration in the Gateway main menu until Configuration is highlighted, Press as shown in Figure 36, and press to display the Configuration menu. The current setting is indicated with [*]. Figure 36. Gateway Configuration Gateway Configuration menu items: Auto IP —...
  • Page 64 Synapse Installation Guide Back to Contents 4. Enter the static IP address for the Gateway. An IP address consists of four "octets." Each octet is usually represented by three digits. For octets with less than three digits, omit digits by leaving them at zero. For example, you would enter 192.168.0.20 as 192.168.000.020.

  • Page 65: Upgrade Gateway Software

    Synapse Installation Guide Back to Contents Upgrade Gateway Software You can also upgrade Gateway software using the WebUI. See “Updating Devices” on page If you have system settings that you want to retain, back up the settings before upgrading the system software. For information on how to back up a Gateway, “Reconnecting a Gateway or ATA to the System”...
  • Page 66 Synapse Installation Guide Back to Contents If the upgrade process is interrupted by removing the server connection, no  restart occurs. The Gateway remains on the xx% complete screen, until an action is taken at that Gateway. The process does not resume even after the server connection is reestablished.

  • Page 67: Ata Features

    Synapse Installation Guide Back to Contents ATA Features When an ATA is first connected to your LAN, the two FXS ports are configured as POTS phone lines and assigned the next available extension numbers. ATA extension numbers do not appear in the Extension list on Deskset screens. They do, however, appear on Call Logs, Redial lists, and Message lists.
  • Page 68 Synapse Installation Guide Back to Contents Figure 38 and Table 8 provide an illustration and description of the ATA front panel. Status LEDs Power LED Menu Navigation Keys Figure 38. ATA Front Panel Description Table 8. ATA Front Panel Keys and LEDs Used To: Description Navigate through the menus, and...

  • Page 69: Ata Front Panel Interface

    Synapse Installation Guide Back to Contents ATA Front Panel Interface You can access basic information and perform some configuration tasks using the ATA front panel. You may find these tasks are easier to do using the WebUI. See “WebUI Overview” on page The ATA displays the Idle screen after powering up.

  • Page 70: Ata Configuration

    Synapse Installation Guide Back to Contents ATA Configuration in the ATA main menu until Configuration is highlighted, as Press shown in Figure 41, and press to display the Configuration menu. The current setting is indicated with [*]. You can use this interface or the WebUI to upgrade software.
  • Page 71 Synapse Installation Guide Back to Contents For more information, see the Synapse Administrator’s Guide at www.telephones.att.com/synapseguides If the host is found, but there is no new software available, then the No New Version message appears. If the device is sluggish or unresponsive during the upgrade process, see “A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade.”...

  • Page 72: Deskset Ip Settings

    Synapse Installation Guide Back to Contents Deskset IP Settings Synapse devices are connected to a LAN so they can communicate with each other. See “System Installation Overview” on page 10 “Appendix A: IP Addresses and Connectivity” on page 141 for a discussion of the Synapse network configuration and IP settings.

  • Page 73: Set/Edit Static Ip

    Synapse Installation Guide Back to Contents To set the IP Configuration: 1. From the SB67020/025 Deskset IP Settings menu, press 1 to select IP Configuration. From the SB67030/031 Deskset IP Settings menu, go to Step 2.   to select Auto or Static. 2.

  • Page 74: Ip Status

    Synapse Installation Guide Back to Contents Pressing when the cursor is positioned next to a dot deletes the dot  Backspc and the digit to the left of the dot.   5. Press to cycle through the four fields. to accept the changes and return to the Admin Settings menu.

  • Page 75: Upgrade Deskset Software

    Synapse Installation Guide Back to Contents Upgrade Deskset Software “Updating Devices” on page 89 to update the Deskset software using the WebUI. To access the Deskset Software Upgrade feature: 1. Access the Admin Settings menu: Press MENU, and then press 3 on the dial pad. b.

  • Page 76: System Configuration

    Synapse Installation Guide Back to Contents H A P T E R YSTEM ONFIGURATION You can configure the Synapse system using the WebUI. The WebUI opens in your Web browser and has editable settings for the system and each Synapse device. The WebUI is embedded in every Synapse device.

  • Page 77: Webui Overview

    Synapse Installation Guide Back to Contents WebUI Overview If two Synapse devices are connected to the LAN, and as long as one Synapse device is currently on the same subnet as a PC, you can use the WebUI to administer the system. Only one person should log on as system administrator at a time to prevent accidentally overwriting and losing intended changes.

  • Page 78: Accessing The Administrator Webui

    Synapse Installation Guide Back to Contents Accessing the Administrator WebUI To access the browser interface and log on: 1. Ensure your computer is connected to the same IP subnet as the Synapse system. You can connect your computer to the PC port on the back of a Deskset. 2.
  • Page 79 Synapse Installation Guide Back to Contents Click topics from the navigation menu on the left side of the WebUI to see them. You view and change settings in two different types of fields: drop-down lists and entry fields into which you type information. For your security, the WebUI times out after 10 minutes, so if it is idle for that time, you must log on again.

  • Page 80: Error Handling

    Synapse Installation Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 43.

  • Page 81: System Settings

    Synapse Installation Guide Back to Contents System Settings When making changes to the System Settings through the WebUI, ensure that no one is using the system. You might need to make the changes after normal office hours. The WebUI settings available to you vary according to the system configuration.
  • Page 82 Synapse Installation Guide Back to Contents using those telephone numbers. The T1 Gateway and SIP Gateway use the Direct Inward Dial (DID) data from your Telephone Service Provider to automatically route incoming calls. See “Direct Inward Dial” in the Synapse Administrator’s Guide. Trunk Naming Name the system trunks for easier identification.

  • Page 83: Configuring A Trunk Port (Fxo) Door Phone

    Synapse Installation Guide Back to Contents Configuring a Trunk Port (FXO) Door Phone You can configure a Trunk Port (FXO) door phone as described in “Trunk Port (FXO) Door Phone Support” on page 26 using several different WebUI pages. The procedure varies depending on whether the system is in Call Appearance mode or Line Appearance mode.
  • Page 84 Synapse Installation Guide Back to Contents 3. Click 4. Remove the door phone trunk from the Default Routing Priority in the Dial Plan. This prevents Deskset users from making calls on the door phone trunk. If you create custom Dial Plan settings that do not use the Default Routing Priority, ensure that calls to frequently dialed numbers are not routed through the door phone trunk.
  • Page 85 Synapse Installation Guide Back to Contents If you want users to be able to dial the Door Phone directly, you can set up a custom Dialing Rule on the Dial Plan Settings page. For more information, see the Synapse Administrator’s Guide. 5.
  • Page 86 Synapse Installation Guide Back to Contents To configure a trunk port (FXO) door phone (Line Appearance mode): 1. Enable Door Phone Mode. In the navigation menu at left, click PSTN Settings. b. In the Select Gateway list, select the PSTN Gateway that is connected to the door phone.
  • Page 87 Synapse Installation Guide Back to Contents 3. Click 4. Route the door phone trunk to the desired destination. This ensures that incoming door phone calls reach the correct extension(s) or other destination. In the navigation menu at left, click Trunk Routing. b.
  • Page 88 Synapse Installation Guide Back to Contents Select None to disable door phone access for this Deskset. Figure 44. SB67030/031 Deskset PFKs Select None to disable door phone access for this Deskset. Figure 45. SB67020/025 Deskset PFKs System Configuration...

  • Page 89: Line Configuration

    Synapse Installation Guide Back to Contents Line Configuration If your system uses Centrex lines, you must enter an outbound line prefix or code in order for line calibration to take place. You should perform this procedure before connecting the lines to the PSTN Gateway. Consult your Centrex line provider for the correct code to enter.

  • Page 90: Updating Devices

    Synapse Installation Guide Back to Contents Updating Devices New software versions improve system functionality. All Synapse Devices should be running the same software version number. (The optional Cordless Handsets and Cordless Headsets have different software version number sequences.) You can update all devices with one command, or you can update the Synapse devices individually.
  • Page 91 Synapse Installation Guide Back to Contents To update all devices to the latest software version: 1. In the navigation menu at left, click Device Management, and then Update Device. The Update Device page appears. 2. Under Automatic Update, select the desired Language Support. When only English is selected, the system will update all devices to the latest English-only release.
  • Page 92 Synapse Installation Guide Back to Contents Using requires a minimum Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Synapse devices. Refer to your router specification. Performing an update without meeting the minimum requirement may cause some or all devices not to update correctly.

  • Page 93: Product Registration

    Synapse Installation Guide Back to Contents Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. To register a device, you need its MAC address. To find a Deskset MAC address: At the Desksets, press MENU, and then press 4.
  • Page 94 Synapse Installation Guide Back to Contents To register your Synapse system: 1. Open a new browser tab and navigate to the product registration web site http://smbtelephones.att.com/registration 2. Select your products, and then complete the form. 3. When the form is complete, click System Configuration...

  • Page 95: Troubleshooting

    Synapse Installation Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 95  “Initial Installation” on page 104  “Display Messages”...

  • Page 96: Common Troubleshooting Procedures

    Synapse Installation Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting Devices You may need to manually restart a device or return a device to factory defaults (see “Appendix C: Default Settings” on page 145).

  • Page 97: Resolving General Functional Issues

    Synapse Installation Guide Back to Contents LINE 1 LINE 2 LINE 3 LINE 4 BYPASS LINE 1 DC 5.1V LINE 2 RESET LINE 3 LINE 4 POWER DOWN SELECT CANCEL RESET Button Figure 46. PSTN Gateway Reset Button RESET Button Figure 47.
  • Page 98 Synapse Installation Guide Back to Contents To resolve an incorrect system clock: If the system clock displays the wrong time, the system lacks Internet access for acquiring current time data. 1. Log on to the WebUI as administrator. 2. Under System Settings, click Basic Settings. 3.

  • Page 99: Resolving Audio Echoes (Pstn Gateway)

    If excessive echo occurs on outside calls consistently, there are two approaches you can take to troubleshoot the condition: 1. Check line calibration and parallel devices. The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls.
  • Page 100 Synapse Installation Guide Back to Contents To adjust Echo Suppression and Line Loop Length settings: 1. If line recalibration and checking parallel devices do not resolve audio echoes, go to the Advanced Configuration section on the PSTN Settings page. 2. Under Echo Suppression for the affected line(s), select Aggressive. 3.

  • Page 101: Resolving General Audio Issues

    Synapse Installation Guide Back to Contents Resolving General Audio Issues Check the following if you hear static, sudden silences, gaps in speech, echoes, distorted speech, or garbled speech. To resolve general audio issues: You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: ...
  • Page 102 Synapse Installation Guide Back to Contents Log on to the WebUI as administrator on the problem Deskset. Click Device Management, then Back up/Restore, and then Extension Settings in the navigation menu at left. b. Select the extension from the Select Extension to Back up drop-down list, and click to save the file to a specified location on your computer.

  • Page 103: Reconnecting A Gateway Or Ata To The System

    Synapse Installation Guide Back to Contents Reconnecting a Gateway or ATA to the System If there are no more than five Gateways in the system (four PSTN Gateways and one T1 Gateway), and a Gateway or ATA screen displays Synch Failed or Synchronizing for more than a few minutes, you may need to remove the Gateway or ATA from the system and reconnect it.

  • Page 104: Power Failure Recovery Procedure

    Synapse Installation Guide Back to Contents Power Failure Recovery Procedure The Synapse system automatically recovers after a power failure. The following describes the recovery process. Allow about a minute for the Gateways and ATA to boot up when power returns after a power failure.

  • Page 105: Initial Installation

    Synapse Installation Guide Back to Contents Initial Installation The device screen displays Synchronizing. Probable Cause Corrective Action The device has previous data Erase all Deskset data and settings by unplugging  and settings that are now the LAN cable and pressing the reset button on inconsistent with current the bottom of the Deskset for more than five system settings.

  • Page 106: Display Messages

    Synapse Installation Guide Back to Contents Display Messages The Gateway screen is blank. Probable Cause Corrective Action Many. “To resolve a blank screen or device that  does not work at all:” on page The Gateway screen displays Joining Site... for more than one minute. Probable Cause Corrective Action The Gateway is failing to...
  • Page 107 Synapse Installation Guide Back to Contents Probable Cause Corrective Action The device was configured Reset to factory defaults by using a paper clip to  on another network or has press and hold the RESET button for more than returned to the system after five seconds.
  • Page 108 Synapse Installation Guide Back to Contents Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing. Probable Cause Corrective Action The Deskset may have an Log on to the WebUI using the IP address of the  incompatible software Deskset and update the software.

  • Page 109: T1 Gateway Indicators

    Synapse Installation Guide Back to Contents T1 Gateway Indicators I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is GREEN. Probable Cause Corrective Action There are no T1 channels Check the T1 trunk configuration.  available to make the call. Log on to the WebUI as administrator, click System Settings, then T1 Settings.
  • Page 110 Synapse Installation Guide Back to Contents I cannot make or receive phone calls and the T1 Gateway RAI/LOF/LOS LED is flashing RED. Probable Cause Corrective Action The Flashing Red alarm 1. Verify that your T1 cable is connected to the indicates Loss of Signal equipment.

  • Page 111: Pstn Gateway Setup

    Synapse Installation Guide Back to Contents I cannot make or receive phone calls and the T1 Gateway SYN/ACT LED is OFF and RAI/LOF/LOS LED is RED. Probable Cause Corrective Action The T1 Gateway is not Check the correct T1 cable is used and that it is ...

  • Page 112: Webui

    Synapse Installation Guide Back to Contents WebUI Administrator WebUI The WebUI is unresponsive. Probable Cause Corrective Action The web browser 1. Close the unresponsive web browser, reopen the encountered an unexpected browser, and log on again as administrator. problem. 2. If this does not work, try again using the IP address of a Deskset that is connected to the PC you are using.
  • Page 113 Synapse Installation Guide Back to Contents A Synapse device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. Probable Cause Corrective Action The software version of the 1. Log on to the WebUI as administrator using the device you have logged on to IP address of a device that does not have updated is no longer compatible with...
  • Page 114 Synapse Installation Guide Back to Contents Some devices did not update after using Probable Cause Corrective Action Did not allow enough time Wait 30 minutes, then check whether additional  for software to update due to devices have been updated. If devices are still a slow Internet connection.
  • Page 115 Synapse Installation Guide Back to Contents An extension number was not changed correctly. Probable Cause Corrective Action That extension may have Change the extension number again. Make sure  been on a call while the no one is using that extension while you are extension number was changing its settings.
  • Page 116 Synapse Installation Guide Back to Contents Changes made to the T1 Settings WebUI page do not change the system. Probable Cause Corrective Action Clicking alone may After you make changes to the T1 Settings WebUI  not perform the needed page and click , press the T1 Gateway reset of the T1 Gateway.

  • Page 117: System Upgrade

    Synapse Installation Guide Back to Contents My hold announcement is cut off. Probable Cause Corrective Action Hold announcements in later Record your hold announcement again. Keep it  versions of Synapse are under two minutes in length. limited to two minutes. System Upgrade A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade.

  • Page 118: User Webui

    Synapse Installation Guide Back to Contents User WebUI Unable to access the WebUI Log-in page from my computer. Probable Cause Corrective Action The computer is not Verify the IP address. You must correctly enter  connected to the same the IP address of your Deskset into your Internet subnet (network) as the browser’s address bar.

  • Page 119: Pc/Deskset Interaction

    Synapse Installation Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on my computer does not work after installing the Deskset. Probable Cause Corrective Action The Ethernet cords are not Check that the Ethernet cord from the computer ...

  • Page 120: Other Deskset Features

    Synapse Installation Guide Back to Contents Other Deskset Features For more information about the corrective actions recommended in this troubleshooting section, see the SB67030/031 Deskset and Accessories User’s Guide and SB67020/025 Deskset User’s Guide at www.telephones.att.com/synapseguides Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected...
  • Page 121 Synapse Installation Guide Back to Contents My Deskset soft keys have changed. Probable Cause Corrective Action The highlight bar has moved The soft keys reflect the call state and Deskset  to another line on the functions. They change depending on which line screen.
  • Page 122 Synapse Installation Guide Back to Contents I am unable to locate the Cordless Handset from the SB67030/031 Deskset. Probable Cause Corrective Action The Cordless Handset’s Charge the Cordless Handset battery.  battery is dead. The Cordless Handset is out does not appear on the Deskset Idle ...

  • Page 123: Sb67050 Analog Terminal Adapter

    Synapse Installation Guide Back to Contents SB67050 Analog Terminal Adapter General Troubleshooting ATA does not work at all. The Power LED is off. Probable Cause Corrective Action There is no power to the Ensure the AC plug is plugged into an electrical ...
  • Page 124 Synapse Installation Guide Back to Contents ATA screen always displays Joining Site. Probable Cause Corrective Action The system already has the None. The ATA cannot join the site.  maximum allowable number of ATAs connected. ATA is not active immediately after a power interruption. Probable Cause Corrective Action The ATA needs time to...

  • Page 125: Music On Hold (Moh)

    Synapse Installation Guide Back to Contents Music on Hold (MoH) Music on Hold (MoH) is not playing and the AUX IN LED is OFF. Probable Cause Corrective Action MoH is disabled. Log on to the WebUI as administrator, click  System Settings, then Hold Settings.
  • Page 126 Synapse Installation Guide Back to Contents MoH is not playing and the AUX IN LED is GREEN. Probable Cause Corrective Action MoH not properly configured. Verify that the audio source is playing and not  muted. Set the MoH output volume level by adjusting the ...
  • Page 127 Synapse Installation Guide Back to Contents MoH audio is too quiet, fluctuating, or dropping out. Probable Cause Corrective Action The volume on the audio If you can adjust the output volume of your audio  source is too low or too high. source (like the headset jack of an MP3 player), If the volume is too high, call into your Synapse system, place the call on...

  • Page 128: Overhead Paging (Ohp)

    Synapse Installation Guide Back to Contents Overhead Paging (OHP) OHP General Troubleshooting Overhead paging (OHP) is not working. Probable Cause Corrective Action You don’t know whether your There are three possible configurations for OHP:  OHP is single- or multi-zone Single-zone paging connected to the AUX ...
  • Page 129 Synapse Installation Guide Back to Contents I cannot add a multi-zone Paging Zone to other Paging Zones. Probable Cause Corrective Action Multi-zone paging does not Page multi-zone OHP zones separately from  allow a combination of OHP extensions. equipment and Desksets within one Paging Zone.
  • Page 130 Synapse Installation Guide Back to Contents Single-Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack, this Troubleshooting refers to the ATA front-panel AUX OUT LED. This describes the behavior of these LEDs: OFF: There is a problem with the WebUI configuration for OHP. Either Paging is ...
  • Page 131 Synapse Installation Guide Back to Contents Single-zone OHP on AUX OUT is not working and the AUX OUT LED (right of the ATA LCD screen) is solid GREEN and the WebUI is configured for paging through the AUX OUT jack. Cause Action The ATA has detected a cable...
  • Page 132 Synapse Installation Guide Back to Contents Single-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity.
  • Page 133 Synapse Installation Guide Back to Contents Cause Action There may be a problem with Verify that your paging equipment is connected  to FXS 1 or FXS 2. If not, connect it, or change the connection between the FXS port and the OHP system. the OHP configuration in the WebUI if your OHP equipment is intended to be connected to the AUX OUT jack.
  • Page 134 Synapse Installation Guide Back to Contents Single-zone OHP on FXS is not working and the FXS LED (right of the ATA LCD screen) for the FXS port that is used for the OHP equipment is OFF. Cause Action No signal is detected. There is no signal when no one is paging or the ...
  • Page 135 Synapse Installation Guide Back to Contents Multi-Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port, this Troubleshooting refers to the ATA front-panel FXS LED for the FXS port you are using for the OHP equipment. When the equipment is properly installed, and everything is configured correctly, this is the behavior of these LEDs: OFF: There is no paging activity.
  • Page 136 Synapse Installation Guide Back to Contents Cause Action There may be a problem with Verify that the Paging Zone you are paging is  Overhead Paging. the Paging Zone setup. There may be a problem with Verify the connection between the FXS port and ...

  • Page 137: Fax Configuration

    Synapse Installation Guide Back to Contents Fax Configuration While using T.38 mode, unable to receive faxes or having persistent fax transmission failures. Cause Action Incompatible Fax Mode Change the Fax Mode setting:  setting. Log on to the WebUI as administrator, click System Settings, then Fax Configuration.
  • Page 138 Synapse Installation Guide Back to Contents The fax is not working and the ATA FXS LED that corresponds to the port connected to the fax machine is OFF when the fax is attempting to send or receive a fax. Cause Action The Gateway and the fax are Verify the connection between the FXS port and...
  • Page 139 Synapse Installation Guide Back to Contents The fax is not working and the ATA FXS LED that corresponds to the port connected to the fax machine is flashing GREEN. Cause Action Change the Fax Mode: The ring voltage is present ...

  • Page 140: Analog Phone

    Synapse Installation Guide Back to Contents Analog Phone Analog phone connected to FXS port does not work as expected. Cause Action The WebUI configuration is Verify that your telephone is connected to FXS 1  incorrect. or FXS 2. If not, plug it in, or change the analog telephone configuration in the WebUI.

  • Page 141: Group Mailbox

    Synapse Installation Guide Back to Contents Group Mailbox Group Mailbox does not work. Cause Action Needs an ATA to be Group Mailboxes reside on the ATA. The ATA must  available. be connected. Group Mailbox is full even though it has not reached quota. Cause Action The sum of the quotas for...

  • Page 142: Appendixes

    Synapse Installation Guide Back to Contents PPENDIXES Appendix A: IP Addresses and Connectivity An IP address is an individual numeric identification assigned to devices on a computer network. At least one Synapse device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI.

  • Page 143: Appendix B: Technical Specifications

    Synapse Installation Guide Back to Contents Appendix B: Technical Specifications Table 9 lists the technical specifications for the SB67010 PSTN Gateway, SB67060 T1 Gateway, SB67070 SIP Gateway, SB67050 ATA, SB67030 Deskset, SB67031 Deskset, SB67020 Deskset, SB67025 Deskset, and SB67040 Cordless Handset.
  • Page 144 Synapse Installation Guide Back to Contents Table 9. Technical Specifications (Continued) Feature Specification Power PSTN Gateway: 5.1 V DC @ 1700 mA Requirements T1 Gateway and ATA: 12 V @ 18 Watts SIP Gateway: 12 V @ approx. 13 Watts SB67020/025 and SB67030/031 Deskset: 5.1 V DC @ 1700 mA (AC Adapter) SB67020/025 Deskset: PoE Class 2 SB67031 Deskset: PoE Class 3...
  • Page 145 Synapse Installation Guide Back to Contents Table 9. Technical Specifications (Continued) Feature Specification [ATA] AUX Out 3.5 mm Tip (Signal), Ring (NC) Sleeve (Ground) (TRS) jack Frequency range 300 to 3.4 KHz Output level -15 dBm nominal Output impedance less than or equal to 8 ohms AC coupling Deskset Headset Traditional corded handset jack type with 2-conductor wiring...

  • Page 146: Appendix C: Default Settings

    Synapse Installation Guide Back to Contents Appendix C: Default Settings Table 10, Table 11, Table 12, and Table 13 list the default settings for the Synapse system, Deskset, SB67040 Cordless Handset, and SB67050 ATA. Table 10. System Default Settings Parameter Selection Default Admin Password...
  • Page 147 Synapse Installation Guide Back to Contents Table 10. System Default Settings (Continued) Parameter Selection Default Hold message: Extension for All extensions Nothing Recording Hold ringback delay 10 to 1800 seconds 180 seconds Operator Extension All extensions Lowest number extension Park ringback delay 10 to 1800 seconds 180 seconds Ring Group No Answer Target...
  • Page 148 Synapse Installation Guide Back to Contents Table 11. Deskset Default Settings Parameter Selection Default Backlight Hi, Lo, Off Call Forward All Target Ext, Mailbox, Phone #, Auto Attendant, Mailbox Ring Group Call Forward–No Answer Delay 5 through 45 (in 5-second increments) Call Forward–No Answer Target Mailbox, Ext, Phone #, Auto Attendant, Mailbox...
  • Page 149 Synapse Installation Guide Back to Contents Table 13. ATA Default Settings Parameter Selection Default AUX IN Enable, Disable Disable AUX OUT Enable, Disable Disable Fax Enable Enable, Disable Disable Fax Mode G.711, T.38 G.711 Fax Destination FXS 1, FXS 2 None.

  • Page 150: Appendix D: Part Lists

    Synapse Installation Guide Back to Contents Appendix D: Part Lists SB67010 PSTN Gateway Parts List Figure 50 illustrates the PSTN Gateway parts. SB67010 PSTN Gateway Grounding Cable Power Adapter Four Phone Cords Cat.-5 Ethernet LAN Cable (Gray) Important Product Mounting brackets...

  • Page 151: Sb67060 T1 Gateway Parts List

    Synapse Installation Guide Back to Contents SB67060 T1 Gateway Parts List Figure 51 illustrates the T1 Gateway parts. SB67060 T1 Gateway Power Adapter and Cat.-6 Ethernet T1 Cable (Black) Cord LAN Cable (Green tag) (Yellow) Mounting brackets Important Product and screws Information Figure 51.

  • Page 152: Sb67070 Sip Gateway Parts List

    Synapse Installation Guide Back to Contents SB67070 SIP Gateway Parts List Figure 52 illustrates the SIP Gateway parts. SB67070 SIP Gateway Power Adapter and Cat.-5 Ethernet Cord (Green tag) LAN Cable (Gray) Mounting brackets Important Product and screws Information Figure 52. SIP Gateway Parts List Appendixes...

  • Page 153: Sb67050 Analog Terminal Adapter (Ata) Parts List

    Synapse Installation Guide Back to Contents SB67050 Analog Terminal Adapter (ATA) Parts List Figure 53 illustrates the ATA parts. SB67050 Analog Terminal Adapter (ATA) Power Adapter and Cat.-5 Ethernet Two Phone Cords Cord (Green tag) LAN Cable (Gray) Important Product Auxiliary Audio Mounting brackets Information...

  • Page 154: Sb67020/025 Deskset Parts List

    Synapse Installation Guide Back to Contents SB67020/025 Deskset Parts List Figure 54 illustrates the Deskset parts. SB67020/025 Deskset Stand Handset Deskset Base Power Adapter Cat.-5 Ethernet Handset Cord (Blue Tag) LAN Cable (Gray) Important Product Quick Start Guide Information Figure 54. SB67020/025 Deskset Parts List Appendixes...

  • Page 155: Sb67030/031 Deskset Parts List

    Synapse Installation Guide Back to Contents SB67030/031 Deskset Parts List Figure 55 illustrates the Deskset parts. Deskset Base Deskset Stand Handset Power Adapter Cat.-5 Ethernet Handset Cord (Blue Tag) LAN Cable (Gray) Quick Start Guide Important Product Information Figure 55. SB67030/031 Deskset Parts List Appendixes...

  • Page 156: Sb67040 Cordless Handset Parts List

    Synapse Installation Guide Back to Contents SB67040 Cordless Handset Parts List Figure 56 illustrates the Cordless Handset parts. Handset Charger Battery Battery Cover Power Adapter Belt Clip (Yellow Tab) SB67040 Cordless Handset Quick Start Guide Important Product Information Figure 56. Cordless Handset Parts List Appendixes...

  • Page 157: Tl7600 Cordless Headset Parts List

    Synapse Installation Guide Back to Contents TL7600 Cordless Headset Parts List Figure 57 illustrates the TL7600 Cordless Headset parts. TL7600 Headset Headset Charger Power Adapter Earpiece Over-the-Ear Hook Behind-the-Neck Band Over-the-Head Band Battery Cover Battery User’s Manual Figure 57. TL7600 Cordless Headset Parts List The process for registering the TL7600 Cordless Headset with the SB67030/031 Deskset is different than the registration process described in the TL7600 User’s manual that comes in the box with the Cordless Headset.

  • Page 158: Appendix E: Maintenance

    Synapse Installation Guide Back to Contents Appendix E: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet.

  • Page 159: Appendix F: Important Safety Instructions

    Synapse Installation Guide Back to Contents Appendix F: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions.

  • Page 160: Appendix G: Gpl License Information

    Synapse Installation Guide Back to Contents Appendix G: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.

  • Page 161: Glossary

    Synapse Installation Guide Back to Contents LOSSARY This glossary provides definitions that pertain to the Synapse telephone system. 10/100 Ethernet Port: An Ethernet port that supports two different speeds of Ethernet on the same port. The two speeds supported are 10Base-T and 100Base-TX. 10Base-T/100Base-TX: An Ethernet network operating at up to 100 megabits per second.
  • Page 162 Synapse Installation Guide Back to Contents Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an extension, or outside phone number. call screening: Listening to a Voicemail message while it is being recorded. Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer communication.
  • Page 163 “touch-tone”. dynamic IP address: An IP address that is automatically assigned by the server. Emergency Bypass Port: The fifth SB67010 PSTN Gateway jack that can provide telephone operation during a power failure when used with an analog phone. ESD (Electrostatic Discharge): A sudden and momentary electric current that flows between two objects at different electrical potentials that may cause damage to electronic equipment.
  • Page 164 Synapse Installation Guide Back to Contents grounding: An electrical ground connection that minimizes interference, reduces the risk of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect people who service the equipment. Group Mailbox: Provide general delivery of Voicemail messages to a group within an organization.
  • Page 165 Synapse Installation Guide Back to Contents MAC address (Media Access Control address): A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices. main menu, Auto Attendant: The Auto Attendant messages and actions that are available to callers before the callers take additional actions.
  • Page 166 Synapse Installation Guide Back to Contents Pilot Number: Usually the company’s main telephone number. POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and receive phone calls. predial: Enter digits before going off hook to place a call. PRI (Primary Rate Interface): A standardized telecommunications service level within the ISDN specification for carrying multiple voice and data transmissions between a telephone network and a user.
  • Page 167 Synapse Installation Guide Back to Contents system administrator: A person to perform functions such as setting up and modifying system configurations. This system administrator can be an employee or your telephone equipment provider. System Directory: (see System list). System list: This list of names and phone numbers is created and maintained by the system administrator.

This manual is also suitable for:

Sb67060 t1Sb67070 sipSb67020Sb67025Sb67080Synapse

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