Autosupport Overview - Spectra Logic T-Series Spectra T200 User Manual

This chapter describes how to configure and use AutoSupport with your
library. All AutoSupport functionality included with your library
purchase.
A S
UTO UPPORT
AutoSupport configures the library to automatically contact library users
with messages or when specific events occur. It can also be used to open or
update a support ticket and send it to a specified recipient or to
SpectraGuard
saving the ASL sets generated by AutoSupport to a USB key and then
manually sending the stored information to SpectraGuard Technical
Support.
Send Log Sets Lets you manually generate a standard AutoSupport Log
(ASL) set and email it to a preconfigured recipient or save it to a USB key.
You can use the Send Log Sets option to open or update a support ticket
and send it to a specified recipient or to SpectraGuard
included in the support ticket includes the following types of information:
Log Forwarding Configures the library to automatically submit ASL sets
to preconfigured recipients (see
page
O
VERVIEW
Support. AutoSupport can be used without email access by
™
Library Control Module (LCM) logs
LCM configuration (including the current physical configuration)
EC data from all components
Firmware information
Contact information for data center staff
Other library information specified in the AutoSupport user profile.
231).
Chapter 10
AutoSupport
Configure Log Set Forwarding on
223
Support. The ASL
™