Nortel Support - Nortel Call Center Server Installation And Maintenance Manual

Troubleshooting and support

Nortel support

Introduction
This section describes how you can obtain support from Nortel.
Technical support
The following types of support are available for the Platform Vendor
Independence solution:
Software-only support
This support is available for customers who purchase Symposium Call Center
Server Release 5.0 software to install on a third-party Windows Server 2003
platform.
Nortel provides support for installation and configuration questions concerning
the operating system (when it concerns Symposium Call Center Server), the
Symposium Call Center Server software, and its third-party components.
For this release of Symposium Call Center Server, there is no hardware support
for the server. Customers must forward all related hardware issues to their
hardware vendor. The hardware vendor must supply the appropriate hardware
diagnostic software.
General troubleshooting procedures
Hardware problem
All hardware diagnostics are the responsibility of the platform manufacturer, and
are not included in this guide. This section reviews and suggests remedies for
problems that could impede normal operation. Always check with the
manufacturer's instructions and recommendations before you perform any
hardware-related procedure.
1180
Standard 7.02
Symposium Call Center Server