Nortel Call Center Server Installation And Maintenance Manual page 1332

Glossary
Replication Server
A server that backs up the active server to the standby server in real time.
reporting supervisor
The supervisor who has primary responsibility for an agent. When an agent
presses the Emergency key on the phoneset, the emergency call is presented to
the agent's reporting supervisor. See also associated supervisor.
round robin routing table
A routing table that queues the first call to the first three sites in the routing
table, then the second three sites, then the third three sites, and so on, until an
agent is reserved at one of the sites. See also sequential routing table.
route
A group of trunks. Each trunk carries either incoming or outgoing calls to the
switch. See also music route, RAN route.
routing table
A table that defines how calls are routed to the sites on the network. See also
round robin routing table, sequential routing table.
S
sample script
A script that is installed with the Symposium Call Center Server client. Sample
scripts are stored as text files in a special folder on the client. The contents of
these scripts can be imported or copied into user scripts to create scripts for
typical call center scenarios.
SCM
See Service Control Manager.
script
A set of instructions that relates to a particular type of call, caller, or set of
conditions, such as time of day or day of week. See also Master script, network
script, primary script, secondary script.
script variable
See variable.
1332
Standard 7.02
Symposium Call Center Server