Guidelines For Third-Party Backup Software - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Guidelines for third-party backup software

Introduction
The third-party backup software must meet the requirements listed in this
section.
Requirements for third-party backup software
The third-party backup software must not reduce the hard disk space
available to Symposium Call Center Server and the Windows Server 2003
operating system below the minimum required.
The installation or uninstallation of the third-party backup software must
not impact or conflict with Symposium Call Center Server software (for
example, it must not cause .DLL conflicts). If such conflicts are discovered,
a rebuild of the server may be necessary.
If the third-party backup software has its own database, it must not impact
the Symposium Call Center Server database.
The third-party backup software must not interfere with Symposium Call
Center Server services in any way (for example, causing improper or out-
of-sequence shutdowns).
During run-time, the third-party backup software must not degrade the
Symposium Call Center Server system beyond an average 50 percent CPU
utilization.
You must run the third-party backup manually. Do not schedule the third-
party backup to run in automatic mode.
ATTENTION
If you are using a tape drive for your backups, the third-party backup
system can use a dedicated tape drive, or it can share the tape drive used for
Symposium Call Center Server database backups.
Installation and Maintenance Guide for Windows 2003
Services associated with the third-party backup must
not run while Symposium Call Center Server is
running.
Backing up data
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