Page 1 Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705...
Page 2 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Page 3 QUICKTIME is a trademark of Apple Computer, Inc. RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation. SYBASE is a trademark of Sybase, Inc.
Page 5 Publication History February 2007 CallPilot 5.0, Standard 01.01 of the CallPilot 201i Server Maintenance and Diagnostics is issued for general release. Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007...
Page 7: Table Of Contents
Chapter 4 Using the operating system online diagnostic tools33 Overview 33 Viewing event logs 34 Using TCP/IP diagnostic tools 37 Chapter 5 Using CallPilot Manager to monitor hardware Understanding fault management 46 Section A: Tools for isolating and ﬁxing hardware problems 46 Overview 47...
Page 8 Viewing the last diagnostic results 63 Section C: Working with the Multimedia and Channel Monitors 65 Working with the Multimedia Monitor 66 Working with the Channel Monitor 67 Chapter 6 Using CallPilot system utilities Overview 71 Diagnostics Tool 72 PEP Maintenance utility 73...
Page 9: Chapter 1 How To Get Help
Getting help over the phone from a Nortel Solutions Center If you don’t ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
Page 10: Getting Help From A Specialist By Using An Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc...
Page 11: Chapter 2 About This Guide
• performing hardware maintenance For a list of CallPilot documentation, see the document map on page 7. Who should read this guide This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server. It is intended to act as a guide for: •...
Page 12: Resolving System Problems
Administration and Maintenance Guide (NN44200-600). Resolving system problems Introduction Chapters 2 to 5 in this guide describe how to use a variety of CallPilot resources for resolving system problems. If you cannot resolve your problem with the resources described in this guide, you can also refer to the following documents: •...
Page 13 CallPilot call service and system operation problems Using the CallPilot Troubleshooting Guide The CallPilot Troubleshooting Guide (NN44200-700) describes symptoms that can appear on all CallPilot server platforms, and ways to resolve them. Use the CallPilot Troubleshooting Guide to resolve the following types of problems: •...
Page 14: Replacing Hardware Components
(dongle) MPC-8 cards Approved replacement parts Before replacing any parts on your server, refer to the Nortel* product catalog for the part codes. Preparing for maintenance activities Before you proceed with hardware maintenance activities, review the CallPilot Installation and Conﬁguration Task List (NN44200-306) for the...
Page 15: Reference Documents
Replacing hardware components 15 Reference documents Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 16 16 Chapter 2 About this guide Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 17: Chapter 3 Troubleshooting Your Callpilot System
Chapter 3 Troubleshooting your CallPilot system In this chapter "Overview" (page 17) "Section A: LED and HEX displays" (page 18) "Status LEDs and HEX display location" (page 18) "Interpreting the power status LED" (page 19) "Interpreting the MPC slot LEDs" (page 20) "Interpreting the network and drive activity LEDs"...
Page 18: Section A: Led And Hex Displays
18 Chapter 3 Troubleshooting your CallPilot system LEDs and HEX display on the 201i server faceplate The LEDs indicate when: • the 201i server, MPC-8 card, or SCSI drive is in use • it is safe to remove the server from the switch, or the MPC-8 card from the server •...
Page 19: Interpreting The Power Status Led
The LED indicates two server states: • The 201i server is in use. Copyright © 2007, Nortel Networks CAUTION Do not remove the 201i server during normal operation or certain phases of the startup sequence, as this can damage the operating system ﬁles on the hard disk.
Page 20: Interpreting The Mpc Slot Leds
Note: When the LED is lit, the HEX display may display one of the following: T:XX, F:XX, HOST, or DOWN. Note: You must courtesy down CallPilot, and then shut down the operating system before you can remove the 201i server from the switch. For instructions, see "Powering down the server"...
Page 21: Interpreting The Network And Drive Activity Leds
Interpreting the network and drive activity LEDs Introduction The 201i server provides four LEDs to indicate ELAN Subnet, Nortel server subnet, SCSI device, and IDE hard drive activity. They are labeled as follows: LED label...
Page 22: Interpreting The Hex Display
22 Chapter 3 Troubleshooting your CallPilot system IF the E or C LEDs are blinking rapidly IDE drive LED states IF the I LED is SCSI device LED states IF the S LED is blinking lit solid Interpreting the HEX display...
Page 23 If the error is a non-critical error, the error code is logged in the operating system event log after the operating system startup completes and the CallPilot 8051 device driver starts. POST Terminal errors that result in a system halt do not appear on the HEX display.
Page 24 ROM-DOS. The operating system start sequence has started. The operating system start sequence was successful. CallPilot is starting and is not yet fully operational. CallPilot is fully operational and ready to accept calls. CallPilot is ready to accept calls. However, some services failed the start sequence.
Page 25: Section B: Startup Diagnostics
All critical startup diagnostics must pass before the 201i can proceed with the start sequence. If a critical diagnostic fails, the start sequence indeﬁnitely halts, an error code displays, and a continuous beep is heard. Copyright © 2007, Nortel Networks Description If you perform a cold restart by pressing Reset...
Page 26 26 Chapter 3 Troubleshooting your CallPilot system The following table shows the critical startup diagnostic codes with their corresponding failure codes. Failure of these diagnostics means that there has been a server failure. The start cycle is halted. Note: When a test is successfully completed, the next test code appears.
Page 27 If a noncritical error occurs, the server continues the start sequence. The operating system start sequence started Note: If the CallPilot server software is not installed, the HEX display remains at NT. (This can occur if you are performing a system rebuild.)
Page 28: Startup Sequence Description
CallPilot 8051 device driver starts. Note: If CallPilot is not installed, no event is logged. POST Terminal errors that result in a system halt do not appear on the HEX display.
Page 29 EEPROM self-test This is a noncritical diagnostic. If it fails, this is a noncritical error, and the start cycle continues. Approximate duration: less than 1 second Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007...
Page 30 Completion of operating system start sequence. The 8051 system controller is running normally. The 201i CallPilot software loads. OK means that CallPilot has loaded. CallPilot Fault Management takes over. If FAIL, WARN, CRI, MAJ, or MIN appears instead of OK, a fault has occurred. Use the system and CallPilot Manager event logs and Alarm Monitor to determine what happened.
Page 31: Troubleshooting Startup Problems
For a description, see Refer to the CallPilot Troubleshooting Guide for other suggestions. If you still cannot ﬁnd the cause of the failure, call your Nortel technical support representative. To determine why the 201i server failed to start CallPilot...
Page 32 View the event logs. For instructions, see Refer to the CallPilot Troubleshooting Guide for other suggestions. If you still cannot ﬁnd the cause of the failure, call your Nortel technical support representative. Copyright © 2007, Nortel Networks Note: Allow 5 minutes for the start cycle to complete.
Page 33: Overview
This section describes how to access the runtime online diagnostic tools provided by the operating system server software. Use these tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager. Operating system Event Viewer The operating system Event Viewer provides event logs to help you diagnose and debug system problems.
Page 34: Chapter 4 Using The Operating System Online Diagnostic Tools33
Network connectivity is essential to CallPilot operation. Viewing event logs Introduction When the server startup cycle is complete, and if the CallPilot server has been conﬁgured (refer to the CallPilot <switch model> and CallPilot Server Conﬁguration guide for your switch and server), the HEX display should show PASS, and messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.
Page 35 Step Action Click Start → Programs → Administrative Tools → Event Viewer. Result: The Event Viewer window appears. Copyright © 2007, Nortel Networks Description Logs events by the operating system components, including Routing and Remote Access Server (RRAS) or other operating system services.
Page 36 To view a log, click the name of the log in the left frame of the window. The illustration shows an example of the Application log. An example of a System log appears in the following illustration. Copyright © 2007, Nortel Networks Note: The Security log available only to administrators is not shown.
Page 37: Using Tcp/Ip Diagnostic Tools
These tools are useful for diagnosing LAN communication problems. The ﬁrst three tools are the most useful: • ipconﬁg • ping ("The ping command" (page Copyright © 2007, Nortel Networks major or critical errors warnings information —End— ("The ipconﬁg command" (page 39))
Page 38 • netstat These utilities help you to verify network connectivity. Network connectivity is essential to CallPilot operation. These utilities help you to thoroughly test the network interface and isolate any conﬁguration problems. The ipconﬁg command The ipconﬁg command displays IP conﬁguration information.
Page 39 At the prompt, type ping <destination IP address> (for example, ping 200.286.32.0), or ping <computer name>. Press Enter. Result: The system displays the ping results. Copyright © 2007, Nortel Networks —End— Description Pings the specified host until interrupted. Resolves addresses to host names.
Page 40 -h maximum_hops -j host-list -w timeout target_name To run the tracert command from the operating system Copyright © 2007, Nortel Networks —End— Description Specifies not to resolve addresses to hostnames. Specifies the maximum number of hops to search for the target.
Page 41 Parameter inet_addr if_addr eth_addr -N if_addr Copyright © 2007, Nortel Networks —End— Description Displays current arp entries by interrogating the current protocol data. If inet_addr is specified, the IP and physical addresses for only the specified computer appear. If more than one network interface uses arp, entries for each arp table appear.
Page 42 [-a remotename] [-A IP address] [-c] [-n] [-R] [-r] [-S] [-s] [interval] Parameter -a remotename -A IP address Copyright © 2007, Nortel Networks Description Deletes the host specified by inet_addr. Adds the host and associates the Internet address inet_addr with the Physical address eth_addr. The physical address is given as six hexadecimal bytes separated by hyphens.
Page 43 The netstat command displays current TCP/IP network connections and protocol statistics. Netstat command syntax The netstat command uses the following syntax: Copyright © 2007, Nortel Networks Description Reloads the LMHOSTS file after purging all names from the NetBIOS name cache.
Page 44 At the prompt, type netstat with the required parameters. Press Enter. Result: The system runs the netstat utility. Type Exit to exit the Command Prompt window. Copyright © 2007, Nortel Networks Description Displays all connections and listening ports. Displays Ethernet statistics. This can be combined with the -s option.
Page 45: Chapter 5 Using Callpilot Manager To Monitor Hardware
Chapter 5 Using CallPilot Manager to monitor hardware In this chapter "Understanding fault management" (page 46) "Section A: Tools for isolating and ﬁxing hardware problems" (page 46) "Overview" (page 47) "Alarm Monitor" (page 47) "Event Browser" (page 49) "Maintenance page" (page 50) "Channel and Multimedia Monitors"...
Page 46: Understanding Fault Management
"Working with the Channel Monitor" (page 67) Understanding fault management Introduction Fault management is a term that describes how the CallPilot server detects and notiﬁes you of potential or real hardware problems (faults). The server processes events to detect hardware problems and raises alarms to notify you when these problems occur.
Page 47: Overview
Overview Introduction This section provides guidelines on how to use the CallPilot Manager tools to detect, isolate, and ﬁx potential or real hardware problems. Component dependencies The status of some components is dependent on the operational status of other components. If a component fails or is stopped, the dependent components go out of service.
Page 48 48 Chapter 5 Using CallPilot Manager to monitor hardware About alarms Alarms are warnings generated by events. Alarms communicate the same information as events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and are managed differently than events: •...
Page 49: Event Browser
ﬁrst event and continue the investigation by using the Event Browser (see See also For detailed information on how to use the Alarm Monitor, refer to the CallPilot Administrator’s Guide (NN44200-601), or the CallPilot Manager online Help. Event Browser Introduction Use the Event Browser to investigate a series of events that occurred around the time an alarm was raised.
Page 50: Maintenance
Result: A description of the event appears in a new Web browser window. View the description and recovery action. Repeat steps If the solution to the problem is not apparent, contact your Nortel technical support representative. See also For detailed information on how to use the Event Browser (for example, how to set preferences), refer to the CallPilot Administrator’s Guide...
Page 51: Channel And Multimedia Monitors
Disabling call channels If you must take the CallPilot system out of service to perform software or hardware maintenance, Nortel recommends that you disable all call channels ﬁrst. There are two ways to disable the call channels: •...
Page 52: Introducing The Maintenance
Note: The components that are listed on the Maintenance page are based on the CallPilot server type and the switch that is connected to CallPilot. The examples in this chapter are for illustration purposes and may not appear exactly the same on your system.
Page 53 When you click a component, the page refreshes to show the details about that component. Details are divided into the sections described in the following table. Section General Copyright © 2007, Nortel Networks Introducing the Maintenance page 53 Description This section shows general technical information about the selected component. This information typically includes the following details: •...
Page 54 54 Chapter 5 Using CallPilot Manager to monitor hardware Section Maintenance Diagnostics Maintenance activities for each component The following table identiﬁes the maintenance activities you can perform for each component that is listed in the component tree. Component Motherboard Media Bus MPB board Copyright ©...
Page 55: Viewing Component States
You can determine the state of a component by looking at the State box in the Maintenance section. State Active Disabled Idle InTest Loading No resources Copyright © 2007, Nortel Networks Diagnostic Start, Courtesy stop? stop? available? Description The component is working and currently involved in processing a call.
Page 56 Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance page appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 57: Starting And Stopping Components
To bring an out-of-service component back into service, you must start it. Start and stop components from the Maintenance section on the Maintenance page. Nortel recommends that, if possible, you courtesy stop a component. Courtesy stop is available only at the individual channel level. To courtesy down CallPilot, use the following: •...
Page 58 58 Chapter 5 Using CallPilot Manager to monitor hardware Courtesy stop A courtesy stop takes the component out of service only after the component has ﬁnished processing the active call. • If the component is currently processing a call, the call is not dropped;...
Page 59 Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible. Click the hardware component that you want to start or stop.
Page 60: Running Integrated Diagnostics
You want to ensure that a component is operating properly after installing or reinstalling it. • The CallPilot server has trouble processing incoming calls, and you hope that diagnostic results can tell you why. Problems include static, dropped calls, and cross talk (hearing another conversation).
Page 61 (such as the Time Switch), you must either replace its parent component or contact your Nortel technical support representative, depending on the component. Nortel recommends that you courtesy stop rather than stop a component if possible. For instructions, see Copyright © 2007, Nortel Networks "Section A: Tools for isolating and ﬁxing...
Page 62 Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance page appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 63: Viewing The Last Diagnostic Results
You can review the results of previously run diagnostics by clicking the Get Last Results button for a component. Copyright © 2007, Nortel Networks Note: If you want to run all of the diagnostics, check the Diagnostic Description check box at the top of the list.
Page 64 Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Maintenance Admin. Result: The Maintenance page appears. Click the plus sign (+) beside the CallPilot server to expand the component tree. Continue clicking the plus sign (+) until the component with which you want to work is visible.
Page 65: Section C: Working With The Multimedia And Channel Monitors
Section C: Working with the Multimedia and Channel Monitors In this section "Working with the Multimedia Monitor" (page 66) Copyright © 2007, Nortel Networks Section C: Working with the Multimedia and Channel Monitors 65 —End— Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 66: Working With The Multimedia Monitor
66 Chapter 5 Using CallPilot Manager to monitor hardware "Working with the Channel Monitor" (page 67) Working with the Multimedia Monitor Introduction The Multimedia Monitor shows the status of multimedia channels. The multimedia channels are the DSP ports that process the calls. They are the voice, fax, and speech recognition channels.
Page 67: Working With The Channel Monitor
Step Action Run CallPilot Manager and log in. In CallPilot Manager, click Maintenance → Channel Monitor. Result: The Channel Monitor page appears, showing the DS30X (also known as DS0) channels associated with each DS30X link. Copyright © 2007, Nortel Networks Note: If the buttons are not available, wait a few seconds for the page to refresh.
Page 68 68 Chapter 5 Using CallPilot Manager to monitor hardware Do one of the following: IF you want to stop or start all of the channels associated with a DS30X link only one or several channels that are associated with a DS30X link Click Courtesy Stop, Stop, or Start, as required.
Page 69 Copyright © 2007, Nortel Networks Note: If the buttons are not available, wait a few seconds for the page to refresh. —End— Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Working with the Channel Monitor 69...
Page 70 70 Chapter 5 Using CallPilot Manager to monitor hardware Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 71: Chapter 6 Using Callpilot System Utilities
Tool PEP Mainten ance Copyright © 2007, Nortel Networks Description Allows CallPilot startup diagnostics to be enabled or disabled (turned on or off). Displays a list of installed PEPs and enables PEP uninstall. Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 72: Diagnostics Tool
Trace System Monitor Accessing the system utilities All CallPilot utilities are accessible from the CallPilot server in the Start → Programs → CallPilot → System Utilities menu. Diagnostics Tool Introduction The Diagnostics Tool allows you to enable or disable CallPilot startup diagnostics.
Page 73: Pep Maintenance Utility
For information on installing or uninstalling PEPs, refer to the CallPilot Software Administration and Maintenance guide. To access the PEP Maintenance utility From the Windows desktop, click Start → Programs → CallPilot → System Utilities → PEP Maintenance Utility. Result: The DMI Viewer window appears.
Page 74 74 Chapter 6 Using CallPilot system utilities To view a list of all installed PEPs Step Action Click the component for which you want to display the PEP list. Click Show PEPs. Result: A list of all installed PEPs appears in the left pane.
Page 75: Session Trace
The session information might tell the administrator why the MWI was turned on. To access the session trace tool From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears.
Page 76 76 Chapter 6 Using CallPilot system utilities To ﬁnd a session Step Action From the Session Type drop-down menu, choose the type of session. Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007...
Page 77 Double-click the session type to display the session information. Result: The Session Type information appears at the bottom of the window. Copyright © 2007, Nortel Networks the Session Type appears at the bottom of the window. To select a user from the list, double-click the user name to display session type information.
Page 78 78 Chapter 6 Using CallPilot system utilities Session type information Call Answering session type information Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 79 Session Trace 79 Expired messages session type information Express Messaging session type information Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 80: System Monitor
The System Monitor consists of three tabs, as described in the following table: Channel Monitor Copyright © 2007, Nortel Networks Description Shows the status of all CallPilot services, multimedia channels (DSP channels), and call channels (DS30X channels). Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 81 System Monitor is a non-destructive tool that does not alter the behavior of any CallPilot components. To access the System Monitor On the Windows desktop, click Start → Programs → CallPilot → System Utilities → System Monitor. Result: The CallPilot System Monitor window appears. By default, the Channel Monitor tab appears on top.
Page 82 82 Chapter 6 Using CallPilot system utilities CallPilot services The Service Name pane shows the status of services from a CallPilot perspective. The status shown in the operating system Services control panel may state that a service is running, but it may not actually be fully running or in service from a CallPilot perspective.
Page 83 The numbered items provide information about the features purchased. Information about the underlying operating system, including the server IP addresses, is provided in the top right corner. Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007...
Page 84: Session Trace
84 Chapter 6 Using CallPilot system utilities PEP information and conﬁgured Service DNs are listed in the bottom part of the window. About the Legend/Help tab The following iillustration shows the Legend/Help tab. Consult this tab for descriptions of the icons found in the Channel Monitor tab...
Page 85 The session information can tell the administrator why the MWI was turned on. To access the session trace tool From the Windows desktop, click Start → Programs → CallPilot → System Utilities → Session Trace Tool. Result: The MCE Session Trace window appears.
Page 86 86 Chapter 6 Using CallPilot system utilities —End— Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Copyright © 2007, Nortel Networks Nortel Networks Conﬁdential...
Page 87: Chapter 7 Performing Hardware Maintenance And Mechanical Assembly
You need the following tools, based on the component you are replacing: • antistatic wrist strap or antistatic mat • Phillips No. 1 and No. 2 screwdrivers • tweezers Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Nortel Networks Conﬁdential...
Page 88: Removing The Server From The Switch
Action Power down the server by unseating it from the back plane. Wait 15 seconds to complete powering down, then remove the server. For instructions, refer to the CallPilot Installation and Conﬁguration Task List (NN44200-306). Turn off the monitor. Disconnect the monitor, keyboard, and mouse.
Page 89: Replacing The Server
Introduction Replace the server only if you are instructed to do so. For activities that are not supported as ﬁeld procedures, you must return the server to Nortel for service. This section summarizes the procedure for replacing the server. References are made to speciﬁc component replacement procedures where applicable.
Page 90 Boot the server to the operating system. Run the Conﬁguration Wizard to conﬁgure the new hardware. For instructions, refer to the CallPilot <switch model> and CallPilot Server Conﬁguration guide for your switch and server. 201i server component diagram: exploded view The following diagram identiﬁes component locations on the 201i server.
Page 91 201i server component diagram: complete assembly The following diagram shows the 201i server when it is completely assembled. Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007 Replacing the server 91...
Page 92 92 Chapter 7 Performing hardware maintenance and mechanical assembly Legend Item Copyright © 2007, Nortel Networks Description Heat sink Hard drive power cable Hard drive data cable Secondary backplane connector pin Secondary backplane connector 3.5" IDE hard drive Hard drive mounting bracket...
Page 93: Replacing The Ide Hard Drive
The kit description and assembly instructions are described later in this section. The 2.5 inch hard drive is ordered separately. See the Nortel price book for particulars. Equipment required The following equipment is required for this procedure: •...
Page 94 Remove the screw at the bottom of the stiffener cage. c. Remove the two screws on the hard drive stiffener cage (along See the following diagram. Copyright © 2007, Nortel Networks the backplane edge of the server). Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 95 Dislodge the power cable from its connector and lift it away from b. Slide one hand as far as you can beneath the hard drive so Copyright © 2007, Nortel Networks the motherboard. that it is securely supported and you can touch the data cable connector on the motherboard.
Page 96 96 Chapter 7 Performing hardware maintenance and mechanical assembly Use the pull tabs to gently remove the data cable connector from the motherboard. See the following diagram. Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard 5.0 23 February 2007...
Page 97 Disconnect the black hard drive adaptor from the hard drive Detach the hard drive by removing the four screws on the bottom of the hard drive assembly. Copyright © 2007, Nortel Networks THEN Go to a 2.5 inch hard drive" (page not need to remove the drive from the assembly.
Page 98 Fasten the two screws on the hard drive stiffener cage (along the backplane edge of the server). Connect the data cable from the drive to the motherboard connector Copyright © 2007, Nortel Networks Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 99 —End— Description Power coupler, large to small 2.5 inch disk drive. This item is ordered separately. Check the Nortel price book for ordering procedures. Screws (for mounting the hard drive on the bracket) Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 100 The power cable pins go to the left side of the connector as you are facing it. Ensure the left-most pins are connected. Four pins remain unconnected on the right side of the connector. Copyright © 2007, Nortel Networks Small drive bracket Tie wrap 2.5 inch hard drive adaptor...
Page 101 With the drive on top, and the cable facing the top of the server, mount the drive assembly. The slot in the drive assembly goes over the PCI connector on the motherboard. Copyright © 2007, Nortel Networks Note: The diagram below shows the bottom of the bracket assembly and hard drive.
Page 102 Connect the drive power connector to the motherboard power connector. Mounting the drive assembly on the motherboard Copyright © 2007, Nortel Networks CAUTION Ensure the pins on the data connector on the motherboard line up correctly with the data cable connector.
Page 103: Replacing The Software Feature Key
Before you begin Before you replace the hard drive, review the following: • "Removing the server from the switch" (page 88) Copyright © 2007, Nortel Networks Replacing the software feature key 103 —End— Nortel CallPilot 201i Server Maintenance and Diagnostics NN44200-705 01.01 Standard...
Page 104 When the software feature key (dongle) is correctly installed, it is ﬁrmly seated in its socket. See the following diagram. Copyright © 2007, Nortel Networks CAUTION Ensure that you do not bend the clip so that it can no longer apply downward pressure.
Page 105: Replacing Multimedia Processing Cards
Replacing Multimedia Processing Cards Introduction The Nortel MPC-8 card supports multimedia telephony services on the 201i server. Note: The 201i server motherboard contains one built-in MPC. This MPC is known as MPC 1. Supported MPC-8 card versions The 201i server supports MPC-8 cards, Release 14 or later.
Page 106 There is an ejector button, slot, and LED for each MPC. The following diagram shows where they are located on the 201i server. Copyright © 2007, Nortel Networks CAUTION If you force the card into the slot incorrectly, this can result in damage to the MPC-8 card and the 201i server.
Page 107 The following table describes each LED status. Status Off, then on On, then off Copyright © 2007, Nortel Networks Replacing Multimedia Processing Cards 107 Description The MPC is not receiving power. It is safe to remove the card. The MPC is in use. In this case, it is not safe to remove the card.
Page 108 Action You can replace an MPC-8 card without powering down the 201i server. You must, however, disable the MPC-8 card using the CallPilot Manager software (as described in this procedure) before you remove it from the server. This procedure assumes that the 201i server is locked into position on the IPE shelf.
Page 109 Run the Conﬁguration Wizard to detect and initialize the new hardware. For instructions on running the Conﬁguration Wizard, refer to the CallPilot <switch model> and CallPilot Server Conﬁguration guide for your switch and server. Copyright © 2007, Nortel Networks Replacing Multimedia Processing Cards 109...
Page 110 Start the MPC-8 card and its channels. Result: For instructions, see (page Copyright © 2007, Nortel Networks Note: You do not need to change any data in the Conﬁguration Wizard. However, you must apply the conﬁguration changes as instructed on the last screen of the Conﬁguration Wizard.
Page 112 Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks. *Nortel Networks, the Nortel Networks logo, and the Globemark are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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Chapter 1 How to Get Help

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Chapter 3 Troubleshooting Your Callpilot System

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Chapter 4 Using the Operating System Online Diagnostic Tools33

Chapter 5 Using Callpilot Manager to Monitor Hardware

Chapter 6 Using Callpilot System Utilities

Chapter 7 Performing Hardware Maintenance and Mechanical Assembly

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