Nortel Call Center Server Installation And Maintenance Manual page 1175

July 2007
If all services must be reactivated or refreshed, click Refresh All. To refresh
individual services, click the appropriate button.
Symposium Call Center Server services
All of the Symposium Call Center Server functions are Windows services. Each
service, as described in the following table, is started automatically by the
Services manager when the server starts up. If networking is enabled, then the
NDLOAM appears in the UP state. NCCOAM appears in the UP state only if
your server is configured as an NCC.
Server service
Operations, Administration
and Management
Auditing
Network services
(Communication Server
1000 (M1) only)
Network services
(Communication Server
1000 (M1) only)
Telephony Service
Manager
Voice Services Manager
Agent Skillset Manager
Meridian Link Services
Manager
Task Flow Access
Task Flow Executor
Statistical Data Manager
Configuration
Installation and Maintenance Guide for Windows 2003
Shown as Purpose
OAM System operation, administration, and
management
AUDIT Monitor function that manages all services
NDLOAM Nodal system operation, administration, and
management
NCCOAM Network Control Center system operation,
administration, and management
TSM Telephony interface between switch and
server
VSM Interface to Meridian Mail via ACCESS
VOICE processing interface
ASM Agent and skillset handling
MLSM Allows third-party applications to interface
with Symposium Call Center Server
TFA Allows third-party access via scripting
commands (Data Exchange server)
TFE Executes all scripts and handles all calls
SDMCA Manages all of the other statistical collection
services
Troubleshooting and support
1175