Creating A Platform Recovery Disk - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Creating a Platform Recovery Disk

Introduction
When you create a Platform Recovery Disk, the system saves both server and
database configuration data into a series of text files. You must keep an up-to-
date Platform Recovery Disk available in case you need to recover your server
software, database, or both. You also need this disk for upgrade and migration
procedures. Nortel recommends you create a Platform Recovery disk after any
major modifications to the system.
You can create a Platform Recovery Disk on either a floppy disk or a remote
directory on a network computer.
Note: If you want to use a remote computer, you must first map the directory on
the network computer to a network drive on your server. The name of the remote
directory into which you save the Platform Recovery Disk must not contain any
spaces. Spaces in the remote directory name cause errors.
To create a Platform Recovery Disk
1 Log on to the server as NGenSys.
From the Windows Start menu, choose Programs → Symposium Call
2
Center Server → Server Setup Configuration.
Result: The Symposium Call Center Server Setup Configuration Utility
window appears.
Installation and Maintenance Guide for Windows 2003
Backing up data
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