Nortel Call Center Server Installation And Maintenance Manual page 1051

July 2007
Click Start ➝ Settings ➝ Control Panel ➝ Administrative Tools ➝
Services.
Result: The following services are shown:
Telephony
TCP/IP NetBIOS Helper Service
SNMP Service
Simple TCP/IP Services
Server
Protected Storage
Messenger
License Logging Service
5 To shut down the services, select the service, and then click Stop.
6 Once complete, click Close on the Services control panel.
7 Back up the server. You must select the following options before starting the
full backup:
verify backup—This ensures that the backup was made successfully.
back up local registry—This is a required option to back up all of the
server's configuration details. The third-party backup utility must support
registry backups.
Note: You may want to use the compression option (if available) to make
sure all of the data on the server can be backed up.
The following drives must be backed up:
C:—Windows operating system, pcAnywhere
D:—Symposium Call Center Server, SysOps.log file, Sybase
executables
all drives greater than and including F: - Database drives
To perform the backup
1 Start the backup from the third-party utility.
2 When the backup is complete, restart your server.
Installation and Maintenance Guide for Windows 2003
Backing up data
1051