Nortel CALLPILOT Installation And Configuration Manual
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Nortel CALLPILOT Installation And Configuration Manual

Nortel CALLPILOT Installation And Configuration Manual

Part 2: 703t server hardware installation
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Download this manual See also: Troubleshooting Manual, Installation and Configuration Manual
555-7101-226
555-7101-226
CallPilot
Installation and Configuration
Part 2: 703t Server Hardware Installation
Product release 2.02
Standard 1.01
November 2005

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  • Page 1 555-7101-226 555-7101-226 CallPilot Installation and Configuration Part 2: 703t Server Hardware Installation Product release 2.02 Standard 1.01 November 2005...
  • Page 2 P0603578...
  • Page 3 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.
  • Page 4 *Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.
  • Page 5 RADISYS is a trademark of Radisys Corporation. ROLM is a trademark of Siemens ROLM Communications Inc. SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA. SONY is a trademark of Sony Corporation. SYBASE is a trademark of Sybase, Inc. TEAC is a trademark of TEAC Corporation UNIX is a trademark of X/Open Company Limited.
  • Page 6 Publication history Standard 1.01 CallPilot...
  • Page 7 November 2005 Publication history Publication history November 2005 Standard 1.01 of the CallPilot Installation and Configuration, Part 2: 703t Server Hardware Installation is issued for general release. October 2003 Standard 1.0 of the CallPilot Installation and Configuration, Part 2: 703t Server Hardware Installation is issued for general release.
  • Page 8 Publication history Standard 1.01 CallPilot...

  • Page 9: Table Of Contents

    Connecting the server to the CLAN (optional)..... . 59 Installing the Nortel Networks software feature key adapter ... 60 Connecting the server to power .
  • Page 10 Contents Standard 1.01 CallPilot...

  • Page 11: 703T Server Description

    C h a p t e r 1 703t server description In this chapter Server features Slot assignments IRQ mapping table Network connectivity Supported peripheral devices Part 2: 703t Server Hardware Installation...

  • Page 12: Server Features

    703t server description Standard 1.01 Server features Introduction This section provides a general overview of the 703t server. Server dimensions Height chassis only: 42 cm (16.75 in.) with chassis feet: 44 cm (17.5 in.) Width chassis only: 21.5 cm (8.6 in.) with chassis feet: 32 cm (12.7 in.) Depth (distance from front to 65 cm (26 in.)

  • Page 13: Front Panel Features

    November 2005 703t server description Front panel features The following diagram shows the 703t server’s front panel features: CD-ROM Reset button drive Network LEDs Sleep mode drawer button (not used) eject button Power button Status LEDs Tape drive USB connector (not used) Air flow slots...
  • Page 14 703t server description Standard 1.01 The table below describes the parts that are identified in the preceding diagram: Part Function Reset button Triggers a hardware (cold) reset. Do not use this button to perform a server restart. Restart the server as described in “Restarting the server”...
  • Page 15 November 2005 703t server description Part Function IDE CD-ROM drive Enables you to use the CallPilot software and (5.25 in.) documentation CD-ROMs. CD drive eject Opens the CD-ROM drawer. Push the button button again to close the drawer. Backup tape drive Allows backup of hard drive data.

  • Page 16: Rear Panel Diagram

    703t server description Standard 1.01 Rear panel diagram The following diagram shows the 703t server’s rear panel features: Power connector PS/2 mouse connector USB connectors (not used) PS/2 keyboard connector Serial port (COM1) Parallel port Monitor connector 10/100/1000Base-T CLAN Ethernet connector (NIC2 1 GB) 10/100Base-T ELAN Ethernet connector...
  • Page 17 November 2005 703t server description The table below describes the parts that are identified in the preceding diagram: Part Color AC power supply connector Not applicable (450 W non hot-swap power supply) USB connectors Not applicable PS/2 keyboard connector Purple PS/2 mouse connector Green COM1 serial port connector (9-pin)

  • Page 18: Environmental Specifications

    703t server description Standard 1.01 Environmental specifications Environmental condition Specification ° ° ° ° Operating temperature C to 35 C (50 F to 95 Maximum rate of change must not ° ° exceed 10 C (50 F) per hour. ° °...

  • Page 19: Slot Assignments

    Maintenance Administration page) the maximum capacity for each switch connectivity Note: Your server may vary depending on what was ordered from Nortel Networks; therefore, your server may not have all of the slots populated. Part 2: 703t Server Hardware Installation...

  • Page 20: Slot Definition And Numbering

    703t server description Standard 1.01 Slot definition and numbering In the following table, the term “slot” refers to the available slot openings in the chassis, not the PCI connectors inside the server. The slots are numbered from the bottom of the server to the top. Slot 1 is the bottom slot in the chassis when the chassis is standing upright.

  • Page 21: Irq Mapping Table

    November 2005 703t server description IRQ mapping table The following table lists the assignments for each Interrupt Request (IRQ). You do not need this information for installation, but it may be useful for troubleshooting. Interrupt I/O APIC level Slot or device INTR INT0 Processor interrupt...
  • Page 22 703t server description Standard 1.01 Interrupt I/O APIC level Slot or device IRQ14 INT14 IDE controller IRQ15 INT15 Available CallPilot...

  • Page 23: Network Connectivity

    November 2005 703t server description Network connectivity Introduction This section describes how the 703t server can be integrated into your network. The integration depends on the type of switch you are using. Refer to: “Sample network setup: Meridian 1” on page 24 “Sample network setup: Succession 1000”...
  • Page 24 703t server description Standard 1.01 Sample network setup: Meridian 1 The Meridian 1 switch can be one of the following: Option 11C or Option 11C Mini using fiber connections Option 51C Option 61C Options 81 and 81C The following diagram shows a CallPilot 703t server network setup with a Meridian 1 switch.
  • Page 25 November 2005 703t server description Sample network setup: Succession 1000 The following diagram shows a CallPilot 703t server network setup with a Succession 1000 system: Web-enabled Desktop i2004 CallPilot client Internet administrative phonesets Telephony LAN/Customer LAN (10/100/1000Base-T) Router or Succession 1000 Internet Ethernet Media Gateway...
  • Page 26 For more details about how the 703t server and switch connection is established, refer to the switch and server setup document for your switch: CallPilot Installation and Configuration Part 3: Succession 1000 System and CallPilot Server Configuration (555-7101-510) CallPilot Installation and Configuration Part 3: Meridian 1 and...
  • Page 27 Appropriate networking equipment must be available for both the CLAN and ELAN. The CLAN and ELAN must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel Networks recommends that you consult a network specialist. ATTENTION For important considerations about using the ELAN in your network, see “About the ELAN”...

  • Page 28: Supported Peripheral Devices

    703t server and the Meridian 1 switch or Succession 1000 system. The customer can supply a hub from third-party vendors or purchase the 3Com 10Base-T Ethernet hub (NTRH9017) from Nortel Networks. Since the hub is an external device, it requires an AC power source referenced to the same ground as the 703t server and the switch to which it is connected.
  • Page 29 November 2005 703t server description Device Description Monitor, keyboard, 15-in. monitor: NTRH9011 and mouse Since the monitor is an external device, it requires its own AC power source referenced to the same ground as the 703t server and the switch to which it is connected.
  • Page 30 703t server description Standard 1.01 CallPilot...

  • Page 31: Preinstallation Requirements

    C h a p t e r 2 Preinstallation requirements In this chapter Installation overview Unpacking the 703t server Removing the side cover Inspecting the server interior Replacing the side cover Installing the chassis feet Part 2: 703t Server Hardware Installation...

  • Page 32: Installation Overview

    When you are finished, continue with the switch and server setup as described in the document for your switch: CallPilot Installation and Configuration Part 3: Succession 1000 System and CallPilot Server Configuration (555-7101-510) CallPilot Installation and Configuration Part 3: Meridian 1 and...
  • Page 33 November 2005 Preinstallation requirements Step Description Check ❒ Replace the server cover. ❒ Place the 703t server in the chosen location (see page 48). ❒ Set the DIP switches on the modem (see page 51). Connect the 703t server and devices as follows: ❒...

  • Page 34: Conventions For Warnings

    Preinstallation requirements Standard 1.01 Conventions for warnings You may encounter the following types of warnings in this guide. Do not ignore them. DANGER Risk of electric shock Warns you of an immediate electrical hazard, which, if not avoided, will result in shock, serious injury, or death. WARNING Risk of personal injury Warns you of a situation in which you can be injured if...

  • Page 35: Unpacking The 703T Server

    To unpack the equipment ATTENTION As you unpack each item, check it off against the packing list, as well as against the following checklists provided in CallPilot Installation and Configuration Part 1: Installation and Maintenance Overview (555- 7101-210): “CallPilot software media and documentation checklist”...
  • Page 36 Preinstallation requirements Standard 1.01 5 Save all packing materials and cartons in case you must return any equipment to the carrier. What’s next? Remove the server cover so that you can inspect the interior of the server. See “Removing the side cover” on page 37. CallPilot...

  • Page 37: Removing The Side Cover

    November 2005 Preinstallation requirements Removing the side cover Introduction This section describes how to remove the server’s side cover so that you can work with the interior components. The side cover is on the server’s left side when the front of the server is facing you. To remove the side panel WARNING Risk of personal injury...
  • Page 38 Preinstallation requirements Standard 1.01 The following diagram shows how to remove the side panel. See the instructions for removal below. G101761 1 Place the server on its side on your working surface. 2 Turn the two thumbscrews on the back of the server counter-clockwise to loosen them.
  • Page 39 November 2005 Preinstallation requirements 4 Use one hand to pull the top edge of the cover away from the server to disengage the top row of tabs on the cover from the notches in the chassis. 5 Use both hands to lift the cover upward to disengage the bottom row of tabs from the notches in the chassis.

  • Page 40: Inspecting The Server Interior

    3 Review the slot locations (see “Rear panel diagram” on page 16). 4 Do one of the following: THEN you observe contact your Nortel Networks technical any damage support representative. components have secure them. Then replace the server...
  • Page 41 November 2005 Preinstallation requirements THEN you are satisfied that the replace the server cover. 703t server has arrived at For instructions, see “Replacing the side your site undamaged cover” on page 42. Part 2: 703t Server Hardware Installation...

  • Page 42: Replacing The Side Cover

    Preinstallation requirements Standard 1.01 Replacing the side cover Introduction When you are satisfied that the server was not damaged during shipment, reinstall the side cover. To replace the side cover CAUTION Risk of equipment damage Ensure that there are no tools or loose parts inside the server chassis before replacing the side cover.
  • Page 43 November 2005 Preinstallation requirements The following diagram shows how to: 1) align the tabs, 2) engage the cover and 3) tighten the thumbscrews. Top and bottom tabs on cover Top and bottom slots in chassis G101762 What’s next? If you want to install the chassis feet on the bottom of the server, continue with “Installing the chassis feet”...

  • Page 44: Installing The Chassis Feet

    Preinstallation requirements Standard 1.01 Installing the chassis feet Introduction You can install feet on the bottom of the server. The feet stabilize the server and will help prevent the server from accidentally falling over on its side. To install the chassis feet CallPilot...
  • Page 45 November 2005 Preinstallation requirements 1 Ensure that the server is laying on its side, supported to give the server bottom four to five inches clearance above the work surface. 2 Attach the feet as shown in the preceding diagram. Use four screws to attach each foot to the chassis. The holes in the feet line up with only one set of holes in the chassis, as follows: front foot: The middle hole is towards the front of the chassis.
  • Page 46 Preinstallation requirements Standard 1.01 CallPilot...

  • Page 47: Installing The Server And Connecting The Peripheral Devices

    Preparing the modem Connecting peripherals to the server Connecting the server to the ELAN Connecting the server to the CLAN (optional) Installing the Nortel Networks software feature key adapter Connecting the server to power Part 2: 703t Server Hardware Installation...

  • Page 48: Installing The Server

    Introduction Before you install the 703t server, ensure that the chosen location meets the requirements identified on the “Site inspection checklist” provided in CallPilot Installation and Configuration Part 1: Installation and Maintenance Overview (555-7101-210). To install the server 1 Place the 703t server in its chosen location.

  • Page 49: Preparing The Modem

    Introduction You require a modem to support remote dial-up access to the CallPilot server. The modem also enables Nortel Networks technical support to connect to your CallPilot server for troubleshooting purposes. Nortel Networks connects to your server only when you request technical assistance.
  • Page 50 Installing the server and connecting the peripheral devices Standard 1.01 The following diagram shows the key components of the external modem, including the location and required settings of the DIP switches: RJ-11 Serial cable Power connection switches (RS-232) connection connection 1 2 3 4 5 6 7 8 Switch positions: 1 2 3 4 5 6 7 8...
  • Page 51 November 2005 Installing the server and connecting the peripheral devices To set the modem DIP switches Use a pair of tweezers or a small screwdriver to set the DIP switches as described in the “Change to” column of the following table: Note: ON is down.
  • Page 52 Installing the server and connecting the peripheral devices Standard 1.01 Default Change switch setting Function Carrier Detect (CD) override OFF: The modem sends a CD signal when it connects with another modem; it drops the CD on disconnect. ON: CD is always ON (override). Power-on and ATZ reset software defaults OFF: Loads Y or Y1 configuration from NVRAM.

  • Page 53: Connecting Peripherals To The Server

    CAUTION Risk of system failure You can install or use only Nortel Networks-approved peripheral devices on your server. Installation or use of unapproved peripheral devices can result in system failure. Part 2: 703t Server Hardware Installation...
  • Page 54 Installing the server and connecting the peripheral devices Standard 1.01 The diagram below shows the connectors for the power cord and the peripheral devices on the 703t server. Power connector PS/2 mouse connector USB connectors (not used) PS/2 keyboard connector Serial port (COM1) Parallel port Monitor connector...
  • Page 55 November 2005 Installing the server and connecting the peripheral devices To connect the mouse, keyboard, and monitor to the server 1 Place the monitor, keyboard, and mouse in the same location as the server. 2 Plug the keyboard and mouse into the appropriate PS/2 connectors on the chassis rear panel.
  • Page 56 Installing the server and connecting the peripheral devices Standard 1.01 Connect the server to the ELAN and CLAN hubs (if applicable). IF the server will THEN be connected to the ELAN continue with page 57. be connected only to a CLAN continue with page 59.

  • Page 57: Connecting The Server To The Elan

    November 2005 Installing the server and connecting the peripheral devices Connecting the server to the ELAN Introduction Connect the CallPilot server to the Meridian 1 switch or Succession 1000 system using the Embedded LAN (ELAN). ATTENTION For important considerations about using the ELAN in your network, see “About the ELAN”...
  • Page 58 Installing the server and connecting the peripheral devices Standard 1.01 3 At the switch, connect the ELAN network cable to an MAU (Ethernet) transceiver. Then complete the connection from the transceiver to the switch. DANGER Risk of fire hazard The NTRH9069 MAU is not suitable for installation in ducts, plenums, or other spaces used for environmental air.

  • Page 59: Connecting The Server To The Clan (Optional)

    54. 2 Connect an RJ-45 network cable from the CLAN hub to the CLAN connector. What’s next? Continue with “Installing the Nortel Networks software feature key adapter” on page 60. Part 2: 703t Server Hardware Installation...

  • Page 60: Installing The Nortel Networks Software Feature Key Adapter

    Introduction The software feature key is a security device that stores the unique serial number of the server. The feature key is embedded in the Nortel Networks software feature key adapter, which plugs into the parallel port. An illustration of the software feature key embedded in the software feature...
  • Page 61 November 2005 Installing the server and connecting the peripheral devices Requirements For installation, you require a Phillips No. 1 screwdriver. To install the software feature key adapter 1 Ensure that there is no cable connected to the parallel port. Note: The parallel port is also known as the printer port or LPT1. It is located at the back of the server.

  • Page 62: Connecting The Server To Power

    Installing the server and connecting the peripheral devices Standard 1.01 Connecting the server to power Before you begin Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals. Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system.
  • Page 63 November 2005 Installing the server and connecting the peripheral devices Before you connect the server to the power source, review the following diagram (and the warning that follows) to ensure that all peripheral hardware devices are in place: CallPilot server Video RJ-45 RJ-45...
  • Page 64 Installing the server and connecting the peripheral devices Standard 1.01 WARNING Risk of personal injury and risk of hardware failure You must connect the power outlets that are used by the CallPilot server and its peripheral devices to the same single-point ground reference as the one used by the Meridian 1 switch or Succession 1000 system with MGate cards connected to the CallPilot server.
  • Page 65 4 Ensure that the Windows NT logon window appears on the monitor. Note: If the Windows NT logon window does not appear, refer to CallPilot Installation and Configuration Part 5: 703t Server Maintenance and Diagnostics (555-7101-227) for troubleshooting instructions. What’s next?
  • Page 66 Installing the server and connecting the peripheral devices Standard 1.01 CallPilot...

  • Page 67: Index

    Index Numerics 703t server adapter, software feature key CLAN connection, establishing connector connections board labels, CallPilot Manager establishing power dimensions ELAN – connection, establishing – checklist, installation environmental specifications CLAN – feet, installing connecting server to – front panel, description server connector hard drive bays COM1 connection, description...
  • Page 68 Index Standard 1.01 Succession 1000 front panel modem keyboard rear panel connecting to the server server connections, peripheral devices description server feet, installing side cover removing replacing – LAN connections, description software feature key adapter LEDs TLAN (Succession 1000) network controller dimensions, 703t server system status –...
  • Page 69 November 2005 Index installing – interior inspection part numbers IRQ assignments keyboard LEDs modem PCI slots monitor peripheral device connections, diagram mouse PCI slots peripheral devices, connecting peripheral devices power connection establishing – connecting to the server rear panel, description keyboard serial number modem...
  • Page 70 Index Standard 1.01 warnings, conventions CallPilot...
  • Page 72 The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

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