Recovery Of The Database Contents - Nortel Call Center Server Installation And Maintenance Manual

July 2007

Recovery of the database contents

Introduction
If you suspect that data in your Symposium Call Center Server or Network
Control Center database is corrupt, you can restore an existing backup of the
database to the system using the Database Restore utility.
Use one of the following procedures:
"To restore the database from a tape backup" on page 1076
"To restore the database from a remote directory backup" on page 1078
Then continue to the following procedure.
The restore process causes the connection between the client PC and server to be
lost, and the services on the server to be shut down. After the restore process is
finished, restart the system, and reconnect the client PC.
Restoring a more recently backed-up database
You can restore a more recently backed-up database (4.0 or 4.2) than the
database when your new Release 5.0 server is ready to go live. For example,
if you upgrade from either Symposium Call Center Server Release 4.x to
Release 5.0, but keep the original Release 4.x server active, then when your
Release 5.0 server goes live, you can restore a more recently backed-up
database. You do not have to perform another migration.
Use the Database Restore utility to perform the database restore.When the
database restore is complete, the Symposium Call Center Server Database
Restore utility automatically launches the Server Setup Configuration utility.
Verify the configuration information, and then complete the configuration
process. Running the server configuration repopulates the database with
Release 5.0 data.
When restoring a more recently backed-up Release 5.0 database, you do not
need to run Server Setup Configuration again.
Installation and Maintenance Guide for Windows 2003
Restoring data
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