Nortel Call Center Server Installation And Maintenance Manual page 1323

July 2007
dynamic link library
A library of executable functions or data that can be used by a Windows
application. Typically, a DLL provides one or more particular functions and a
program accesses the functions by creating either a static or dynamic link to the
DLL. Several applications can use a DLL at the same time.
E
ELAN
See embedded local area network.
embedded local area network
A dedicated Ethernet TCP/IP LAN that connects the server in Symposium Call
Center Server and the switch.
Emergency key
A key on an agent's phoneset that, when pressed by an agent, automatically calls
his or her supervisor to notify the supervisor of a problem with a caller.
event
1. An occurrence or action on Symposium Call Center Server, such as the
sending or receiving of a message, the opening or closing of an application, or
the reporting of an error. Some events are for information only, while others can
indicate a problem. Events are categorized by severity: information, minor,
major, and critical. 2. An action generated by a script command, such as queuing
a call to a skillset or playing music.
expression
A building block used in scripts to test for conditions, perform calculations, or
compare values within scripts. See also logical expression, mathematical
expression, relational expression.
F
filter timer
The length of time after the system unsuccessfully attempts to route calls to a
destination site, before that site is filtered out of a routing table.
Installation and Maintenance Guide for Windows 2003
Glossary
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