Nortel Call Center Server Installation And Maintenance Manual page 1331

July 2007
primary script
A script that is executed or referenced by the Master script. A primary script can
route calls to skillsets, or it can transfer routing control to a secondary script. See
also Master script, network script, script, secondary script.
private branch exchange
A telephone switch, typically used by a business to service its internal telephone
needs. A PBX usually offers more advanced features than are generally available
on the public network.
R
RAN
recorded announcement
RAN route
See recorded announcement route.
RAS
See Remote Access Services.
Real-time Statistics Multicast
An interface that provides real-time information to third-party applications in
either multicast or unicast format.
recorded announcement route
A resource installed on the switch that offers a recorded announcement to
callers.
relational expression
An expression used in scripts to test for different conditions. Relational
expressions are less than (<), greater than (>), less than or equal to (< =), greater
than or equal to (> =), and not equal to (< >). See also expression, logical
expression, mathematical expression.
Remote Access Services
A feature built into Windows Server that enables users to log on to an LAN
using a modem, X.25 connection, or WAN link. This feature is also known as
Dial-Up Networking.
Installation and Maintenance Guide for Windows 2003
Glossary
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