Nortel Call Center Server Installation And Maintenance Manual page 1025

July 2007
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2 Make the user account a member of the Administrators group.
To create and share the remote directory on the network computer
1 On the network computer, create a directory (folder) to contain the
database backup. You can use the share name you recorded in the
worksheet.
Note: The name of the remote directory must not contain any spaces.
Spaces in the remote directory name will cause errors.
2 Make sure file sharing is enabled on your computer.
3 Make the directory shared, and assign the share name that you recorded in
the worksheet.
4 For the shared directory permissions, grant Full Control access rights to the
user account that you created in the previous procedure.
Result: The network computer is now set up for remote directory backups.
You must now prepare the server in Symposium Call Center Server using
the following procedures.
5 Make sure you have recorded the computer name of the network computer
in the worksheet.
Preparing Symposium Call Center Server for remote directory backup
On your Symposium Call Center Server, you must create a local Windows user
account that is identical to the one you created on the network computer. You
then add the account to the policy "Log on as a service." To complete
preparation of the server, you enter the account information and the path of the
remote directory in Symposium Call Center Server and turn off the tape backup
option. See the detailed procedures below.
Installation and Maintenance Guide for Windows 2003
CAUTION
Risk of database backup failure
When you are creating the new user account in Windows, you
must deselect the check box for "User must change password at
next logon." If this check box is selected, Symposium Call Center
Server may not be able to connect to the remote computer.
Backing up data
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