Nortel Call Center Server Installation And Maintenance Manual page 1031

July 2007
Check the physical connection between server and remote PC
1 On the server in Symposium Call Center Server, use the remote PC
computer name to ping the remote PC. This enables you to check the
physical network connection between the server and the remote PC.
2 If you cannot ping the remote PC from the server in Symposium Call Center
Server, check the remote PC computer name, DNS configuration, and the
physical network connection between the server and the remote PC (for
example, the IP address and router configuration).
Check the access to the shared folder
1 On the server, log on to Windows using the local Windows user account
that you created on the server. For more information on this account, see
"To set up the local Windows user account on the new server" on page
1026.
2 On the server, temporarily map to the shared folder on the remote PC as a
mapped network drive.
3 To check the access level to this mapped folder, on the server, copy any
small file (for example, a text file) and paste it into this mapped drive. Then
delete this file from the mapped drive.
4 If the system prompts you to enter the user name and password for the
shared folder, then check that the user name and password for the
Windows user accounts are synchronized on the server and the remote
PC.
5 If you cannot paste the copied file into the shared folder, or delete the file
from it, then on the remote PC check that the Windows user account has
been granted Full Control access rights.
6 On the server, unmap the shared folder and log off the server.
Perform a test backup
After configuring the remote backup, you can schedule a backup and check the
results in the backup log file when the backup is complete. For instructions, see
Section B: "Scheduling backups," on page 1033
Note: Make sure you do this when there is low network traffic.
Installation and Maintenance Guide for Windows 2003
Backing up data
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