Nortel Call Center Server Installation And Maintenance Manual page 1055

July 2007
Recovery using a database backup and Platform Recovery Disk
The following table lists the recovery methods that use database backups and
Platform Recovery Disks, or both. Use the table to determine which recovery
scenario is appropriate for your situation. This chapter contains procedures for
each method.
Recovery method
Full system recovery
using a database
backup and Platform
Recovery Disk
(See page 1061.)
Recovery of the
system setup
configuration
(See page 1063.)
Recovery of the
database contents
(See page 1065.)
Recovery
(reinstallation) of
Sybase ASE 12.5 and
database software
(See page 1067.)
Installation and Maintenance Guide for Windows 2003
When to use (examples)
You suspect or experience
file corruption that affects more than
Symposium Call Center Server or
Network Control Center (NCC) database
(for example, you cannot boot the
system because the operating system is
corrupted)
hardware failure (for example, a hard
disk failure)
You suspect problems with the setup
configuration (for example, the Feature
Report displays incorrect system
configuration data or indicates a crash).
You suspect data in the database is
corrupted (for example, the system
produces database error messages, you
observe incorrect customer data, or your
Database Integrity Check fails).
You suspect corruption in Sybase ASE 12.5
configuration or software (for example,
your Sybase database server fails).
Restoring data
Backup data
required
Platform Recovery
Disk and Database
backup
(must exist prior to
system failure)
Platform Recovery
Disk
(must exist prior to
configuration
corruption)
Platform Recovery
Disk and Database
backup
(must exist prior to
database corruption)
Platform Recovery
Disk and Database
backup
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