Nortel Call Center Server Installation And Maintenance Manual page 1167

July 2007
Symptom
Error "MAS
security device
driver setup not
able to start
DS141OD"
appears when
installing server
software on PVI
platforms.
When a system error occurs
For all errors, record the error messages, the system configuration, and actions
taken before and after the error occurred. If the problem persists, contact your
Nortel customer support representative.
Troubleshooting chart for client installation problems
Symptom
Error messages at
the end of the
client software
installation.
Client upgrade
resets halfway
through the setup.
Installation and Maintenance Guide for Windows 2003
Probable cause
The server's parallel
port is not
physically
configured, or it is
configured, but
disabled at the
BIOS level.
COM ports 1 and 2
are not physically
configured, or they
are configured, but
with incorrect
values for
Symposium Call
Center Server.
Probable cause
Files copied
incorrectly.
This error occurs if,
during the client
upgrade, you choose to
upgrade common
Microsoft DLLs.
Troubleshooting and support
Action
See the steps listed in the section
"Troubleshooting error "MAS security
device driver setup not able to start
DS141OD" when installing server
software" on page 1169.
Action
Uninstall, and then reinstall the software.
Reinstall the software. When you are
informed of a newer or read-only version of
a common Microsoft DLL, click No. Do not
upgrade the file, as this causes the upgrade
to fail.
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