How To Get Help; Contents; Getting Help From The Nortel Web Site; Getting Help Over The Telephone From A Nortel Solutions Center - Nortel Communication Server 1000E Maintenance Manual

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How to get help

Contents

This section contains the following topics:
•
"Getting help from the Nortel web site" (page 11)
•
"Getting help over the telephone from a Nortel Solutions Center" (page
11)
•
"Getting help from a specialist by using an Express Routing Code"
(page 12)
•
"Getting help through a Nortel distributor or reseller" (page 12)

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical
Support web site, and you have a Nortel support contract, you can also get
help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
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